Outgoing Leader Quotes

Of the various qualities of leadership, women were rated far, far ahead of men on being “honest,” “intelligent,” “compassionate,” “outgoing,” and “creative,” and were considered just as “hardworking” and “ambitious” as men. Men were perceived as excelling only in being “decisive.”1 The preference for men as leaders, then, suggests that the frame for respondents emphasized the role of decisiveness in leadership.

I don’t think any other retail company in the world could do what I’m going to propose to you. It’s simple. It won’t cost us anything. And I believe it would just work magic, absolute magic on our customers, and our sales would escalate, and I think we’d just shoot past our Kmart friends in a year or two and probably Sears as well. I want you to take a pledge with me. I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him. Now I know some of you are just naturally shy, and maybe don’t want to bother folks. But if you’ll go along with me on this, it would, I’m sure, help you become a leader. It would help your personality develop, you would become more outgoing, and in time you might become manager of that store, you might become a department manager, you might become a district manager, or whatever you choose to be in the company. It will do wonders for you. I guarantee it. Now, I want you to raise your right hand—and remember what we say at Wal-Mart, that a promise we make is a promise we keep—and I want you to repeat after me: From this day forward, I solemnly promise and declare that every time a customer comes within ten feet of me, I will smile, look him in the eye, and greet him. So help me Sam.

All I ever wanted was to be normal, to think normal. I’m not a naturally loquacious person. I’m not outgoing or inclined to be a leader. I’m a wallflower. It’s been like that since I was a kid. For the majority of my life I was somewhere between ashamed and afraid of my Koreanness. I wanted not to be me, which is why drugs—both illicit and prescribed—appeal to me.

Then I got to the point: “I don’t think any other retail company in the world could do what I’m going to propose to you. It’s simple. It won’t cost us anything. And I believe it would just work magic, absolute magic on our customers, and our sales would escalate, and I think we’d just shoot past our Kmart friends in a year or two and probably Sears as well. I want you to take a pledge with me. I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him. Now I know some of you are just naturally shy, and maybe don’t want to bother folks. But if you’ll go along with me on this, it would, I’m sure, help you become a leader. It would help your personality develop, you would become more outgoing, and in time you might become manager of that store, you might become a department manager, you might become a district manager, or whatever you choose to be in the company. It will do wonders for you. I guarantee it. Now, I want you to raise your right hand—and remember what we say at Wal-Mart, that a promise we make is a promise we keep—and I want you to repeat after me: From this day forward, I solemnly promise and declare that every time a customer comes within ten feet of me, I will smile, look him in the eye, and greet him. So help me Sam.

The tech start-up world from which Musk hails embraces disruption as one of its organizing principles, encouraged in part by the influential blog TechCrunch, which named its flagship conference, TechCrunch Disrupt, for the concept. Silicon Valley’s budding capitalists have long been encouraged to use their software prowess and processes to disrupt existing industries, and hence we have Facebook, which disrupted the news media industry, Airbnb, which disrupted hotels, and crowdfunding, which disrupted traditional investing. When Ted Craver asked Musk to share his thoughts on disruption with an audience of old-school electricity providers, you could see why the chairman might nervously fiddle with his pen. Could Tesla, with its emerging energy-storage business, disrupt the utilities? It might have come as some comfort to those at the conference that Musk is no fan of disruption. Indeed, he and Straubel were probably there to convince utilities to work with Tesla on energy storage projects that could benefit both parties. But the industry’s fear that it might have been on the wrong side of history would not have dissipated completely. The same was true for at least one auto industry leader. The man who, until May 2017, was CEO of the Ford Motor Company is one person who does appear to be a fan of disruption. Mark Fields, a Harvard business grad and Clayton Christensen follower, was fifty-three when he was appointed to succeed outgoing CEO Alan Mulally.

When incumbents step down, voters rarely opt for a replica of what they have, even when that outgoing leader is popular. They almost always choose change over the status quo. They want successors whose strengths address the perceived weaknesses in the departing leader.

Classically, at the beginning of a regime change, it is usually a good idea and trustworthy gesture for the new leader to renounce the evildoings of the old administration and establish as much distance from the outgoing disgrace as possible. When

Three Envelopes Construct.” The outgoing leader gives the new leader three envelopes—labeled “Envelope 1,” “Envelope 2,” and “Envelope 3”—and tells him to open them in order if he runs into trouble. The new leader launches in a blaze of glory. But after a month or so, troubles start landing on him. He opens the first envelope, and the note inside says: “Blame me.” So he goes around complaining about the mess he inherited. Things settle down, but a couple of months later he is back in trouble. He opens the second envelope: “Reorganize.” He immediately starts a major study to determine the kind of reorganization that would improve the situation. For months, the reorganization study moves all the boxes and people around and creates a new paradigm. Everyone is distracted. The new paradigm looks exciting, but nothing is solved and everyone is confused. The now no longer new commander is in dire straits and beside himself with worry. In desperation he opens the third envelope. The note says: “Prepare three envelopes.