Mums Worldwide Quotes

a key part of their subsequent success was rooted in the insight that continuous improvement to the shopping experience rather than any one particular improvement had the potential to be a major competitive edge. Tesco’s improvements included their ‘One in front’ commitment to effectively abolish checkout line-ups, baby-changing and bottle-warming facilities, ATMs, escorted searches for product requests and priority parking for pregnant mums. It was not that one improvement was more successful than another; it was the relentless implementation of a never-ending stream of small improvements that steadily improved Tesco’s image relative to their competitors, who were left seemingly forever floundering in their wake. The scheme also got Tesco’s staff more engaged in service delivery and coming up with ideas for further improvements. ‘Every little helps’ helped Tesco attract over a million new shoppers in the period from 1990–1995.

tried not to think about the time before Mum died. The three of them had been so happy. Dad had settled into a good job, buildings manager for a large company headquarters after years working worldwide as a project manager on construction sites. Mum worked part time in a creche for babies and toddlers, and Matt was in his first year at senior school, making new friends, struggling a bit during French and English lessons but doing well at maths and enjoying the chance to show his skills at football. Weekends were brilliant. Picnics and trips to adventure parks, the seaside, football matches, the swimming pool – always the three of them together, having fun, laughing. Then, just a year ago, it ended. On one of her days off Mum had gone shopping in the nearest big town. A gang of older boys racing along the pavement had knocked her into the path of a bus and she had died before an ambulance could reach the scene. After that all Matt could remember was the silence. The silent house, Dad sitting huddled in front of the television screen, the volume turned to mute, Matt sitting in his bedroom not knowing what to do, feeling it was wrong to play computer games or phone his mates. His mates were silent anyway – they didn’t know what to say to someone whose Mum had been killed so suddenly and shockingly.