Marriott Hospitality Quotes

So where are they going?” “Well, I heard that Noel got a job at some hospital in Ohio. Columbus or Canton or maybe Cleveland. All those Cs in Ohio, it’s confusing. Come to think of it, I think it’s Cincinnati. Another C. A soft C they call it, right?” “Right. Have the Wheelers moved out there already?” “No, I don’t think so. Okay, Talia told me—do you know Talia Norwich? Nice woman? Daughter’s name is Allie? A little overweight? Anyway, Talia said that she heard that they were staying at a Marriott Courtyard until they could relocate.” Bingo. Wendy

Once Guerra’s audiences learn about the brands that inspired Walnut Hill, they are more likely to understand the reason behind strategies like the “15–5” rule: At 15 feet from a patient or a visitor, an employee should make eye contact. At 5 feet the employee should greet and say hello to the patient or, if the patient looks confused, ask if he or she needs help. Guerra explains that the hospital adopted the strategy from studying hospitality techniques at hotel chains like the JW Marriott.