Mandatory Pose Quotes

Supermarket mandatory smile. In the late 1990s, Safeway, the second largest supermarket chain in the U.S., instructed its store employees to smile and greet customers with direct eye contact. In 1998, USA Today ("Safeway's Mandatory Smiles Pose Danger, Workers Say") reported that 12 female employees had filed grievances over the chain's smile-and-eye-contact policy, after numerous male customers reportedly had propositioned them for dates. Commenting on the grievances, a Safeway official stated, "We don't see it [the males' sexual overtures] as a direct result of our initiative.