Maintenance Work Quotes

The place to improve the world is first in one's own heart and head and hands, and then work outward from there.

Peace of mind produces right values, right values produce right thoughts. Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all.

The real cycle you're working on is a cycle called yourself.

Care and Quality are internal and external aspects of the same thing. A person who sees Quality and feels it as he works is a person who cares. A person who cares about what he sees and does is a person who’s bound to have some characteristic of quality.

I’m a modern man, a man for the millennium. Digital and smoke free. A diversified multi-cultural, post-modern deconstruction that is anatomically and ecologically incorrect. I’ve been up linked and downloaded, I’ve been inputted and outsourced, I know the upside of downsizing, I know the downside of upgrading. I’m a high-tech low-life. A cutting edge, state-of-the-art bi-coastal multi-tasker and I can give you a gigabyte in a nanosecond! I’m new wave, but I’m old school and my inner child is outward bound. I’m a hot-wired, heat seeking, warm-hearted cool customer, voice activated and bio-degradable. I interface with my database, my database is in cyberspace, so I’m interactive, I’m hyperactive and from time to time I’m radioactive. Behind the eight ball, ahead of the curve, ridin the wave, dodgin the bullet and pushin the envelope. I’m on-point, on-task, on-message and off drugs. I’ve got no need for coke and speed. I've got no urge to binge and purge. I’m in-the-moment, on-the-edge, over-the-top and under-the-radar. A high-concept, low-profile, medium-range ballistic missionary. A street-wise smart bomb. A top-gun bottom feeder. I wear power ties, I tell power lies, I take power naps and run victory laps. I’m a totally ongoing big-foot, slam-dunk, rainmaker with a pro-active outreach. A raging workaholic. A working rageaholic. Out of rehab and in denial! I’ve got a personal trainer, a personal shopper, a personal assistant and a personal agenda. You can’t shut me up. You can’t dumb me down because I’m tireless and I’m wireless, I’m an alpha male on beta-blockers. I’m a non-believer and an over-achiever, laid-back but fashion-forward. Up-front, down-home, low-rent, high-maintenance. Super-sized, long-lasting, high-definition, fast-acting, oven-ready and built-to-last! I’m a hands-on, foot-loose, knee-jerk head case pretty maturely post-traumatic and I’ve got a love-child that sends me hate mail. But, I’m feeling, I’m caring, I’m healing, I’m sharing-- a supportive, bonding, nurturing primary care-giver. My output is down, but my income is up. I took a short position on the long bond and my revenue stream has its own cash-flow. I read junk mail, I eat junk food, I buy junk bonds and I watch trash sports! I’m gender specific, capital intensive, user-friendly and lactose intolerant. I like rough sex. I like tough love. I use the “F” word in my emails and the software on my hard-drive is hardcore--no soft porn. I bought a microwave at a mini-mall; I bought a mini-van at a mega-store. I eat fast-food in the slow lane. I’m toll-free, bite-sized, ready-to-wear and I come in all sizes. A fully-equipped, factory-authorized, hospital-tested, clinically-proven, scientifically- formulated medical miracle. I’ve been pre-wash, pre-cooked, pre-heated, pre-screened, pre-approved, pre-packaged, post-dated, freeze-dried, double-wrapped, vacuum-packed and, I have an unlimited broadband capacity. I’m a rude dude, but I’m the real deal. Lean and mean! Cocked, locked and ready-to-rock. Rough, tough and hard to bluff. I take it slow, I go with the flow, I ride with the tide. I’ve got glide in my stride. Drivin and movin, sailin and spinin, jiving and groovin, wailin and winnin. I don’t snooze, so I don’t lose. I keep the pedal to the metal and the rubber on the road. I party hearty and lunch time is crunch time. I’m hangin in, there ain’t no doubt and I’m hangin tough, over and out!

The way to see what looks good and understand the reasons it looks good, and to be at one with this goodness as the work proceeds, is to cultivate an inner quietness, a peace of mind so that goodness can shine through.

Since I am writing a book about depression, I am often asked in social situations to describe my own experiences, and I usually end by saying that I am on medication. “Still?” people ask. “But you seem fine!” To which I invariably reply that I seem fine because I am fine, and that I am fine in part because of medication. “So how long do you expect to go on taking this stuff?” people ask. When I say that I will be on medication indefinitely, people who have dealt calmly and sympathetically with the news of suicide attempts, catatonia, missed years of work, significant loss of body weight, and so on stare at me with alarm. “But it’s really bad to be on medicine that way,” they say. “Surely now you are strong enough to be able to phase out some of these drugs!” If you say to them that this is like phasing the carburetor out of your car or the buttresses out of Notre Dame, they laugh. “So maybe you’ll stay on a really low maintenance dose?” They ask. You explain that the level of medication you take was chosen because it normalizes the systems that can go haywire, and that a low dose of medication would be like removing half of your carburetor. You add that you have experienced almost no side effects from the medication you are taking, and that there is no evidence of negative effects of long-term medication. You say that you really don’t want to get sick again. But wellness is still, in this area, associated not with achieving control of your problem, but with discontinuation of medication. “Well, I sure hope you get off it sometime soon,” they say.

Programs of a political nature are important end products of social quality that can be effective only if the underlying structure of social values is right. The social values are right only if the individual values are right. The place to improve the world is first in one's heart and head and hands, and then work outward from there.

You’ve got to live right, too. It’s the way you live that predisposes you to avoid the traps and see the right facts. You want to know how to paint a perfect painting? It’s easy. Make yourself perfect and then just paint naturally. That’s the way all the experts do it. The making of a painting or the fixing of a motorcycle isn’t separate from the rest of your existence. If you’re a sloppy thinker the six days of the week you aren’t working on your machine, what trap avoidance, what gimmicks, can make you all of a sudden sharp on the seventh? It all goes together ... The real cycle you're working in is a cycle called yourself. The machine that appears to be "out there" and the person that appears to be "in here" are not two separate things. They grow toward Quality or fall away from Quality together.

It was a masterly piece of work. But once you began admitting explanations in terms of purpose— well, you didn't know what the result might be. It was the sort of idea that might easily decondition the more unsettled minds among the higher castes—make them lose their faith in happiness as the Sovereign Good and take to believing, instead, that the goal was somewhere beyond, somewhere outside the present human sphere; that the purpose of life was not the maintenance of well-being, but some intensification and refining of consciousness, some enlargement of knowledge. Which was, the Controller reflected, quite possibly true. But not, in the present circumstance, admissible.

But though they receive no worship, it’s the maintenance folk who keep the Empire going. Someone, after all, must do the undignified labor to keep the grand works of our era from tumbling down.

The place to improve the world is first in one's own heart and head and hands, and then work outwards from there. Other people can talk about how to expand the destiny of mankind. I just want to talk about how to fix a motorcycle. I think that what I have to say has more lasting value.

A slave mentality which had been built into him by years of carrot-and-whip grading, a mule mentality which said, “If you don’t whip me, I won’t work.” He didn’t get whipped. He didn’t work.

Let him then, who would be indeed a Christian, watch over his ways and over his heart with unceasing circumspection. Let him endeavour to learn, both from men and books, particularly from the lives of eminent Christians, what methods have been actually found most effectual for the conquest of every particular vice, and for improvement in every branch of holiness. Thus studying his own character, and observing the most secret workings of his own mind, and of our common nature; the knowledge which he will acquire of the human heart in general, and especially of his own, will be of the highest utility, in enabling him to avoid or to guard against the occasions of evil: and it will also tend, above all things, to the growth of humility, and to the maintenance of that sobriety of spirit and tenderness of conscience, which are eminently characteristic of the true Christian.

Normally, when you challenge the conventional wisdom—that the current economic and political system is the only possible one—the first reaction you are likely to get is a demand for a detailed architectural blueprint of how an alternative system would work, down to the nature of its financial instruments, energy supplies, and policies of sewer maintenance. Next, you are likely to be asked for a detailed program of how this system will be brought into existence. Historically, this is ridiculous. When has social change ever happened according to someone’s blueprint? It’s not as if a small circle of visionaries in Renaissance Florence conceived of something they called “capitalism,” figured out the details of how the stock exchange and factories would someday work, and then put in place a program to bring their visions into reality. In fact, the idea is so absurd we might well ask ourselves how it ever occurred to us to imagine this is how change happens to begin.

John looks at the motorcycle and he sees steel in various shapes and has negative feelings about these steel shapes and turns off the whole thing. I look at the shapes of the steel now and I see ideas. He thinks I’m working on parts. I’m working on concepts.

The real cycle you’re working on is a cycle called yourself. The machine that appears to be “out there” and the person that appears to be “in here” are not two separate things. They grow toward Quality or fall away from Quality together.

The whole purpose of scientific method is to make valid distinctions between the false and the true in nature, to eliminate the subjective, unreal, imaginary elements from one’s work so as to obtain an objective, true picture of reality.

Ours was now a country in which the cost of replacing a broken machine with a newer model was typically lower than the cost of having it fixed by an expert, which itself was typically lower than the cost of sourcing the parts and figuring out how to fix it yourself. This fact alone virtually guaranteed technological tyranny, which was perpetuated not by the technology itself but by the ignorance of everyone who used it daily and yet failed to understand it. To refuse to inform yourself about the basic operation and maintenance of the equipment you depended on was to passively accept that tyranny and agree to its terms: when your equipment works, you’ll work, but when your equipment breaks down you’ll break down, too. Your possessions would possess you.

You can’t really think hard about what you’re doing and listen to the radio at the same time. Maybe they didn’t see their job as having anything to do with hard thought, just wrench twiddling.

In my experience, the balancing act women in politics have to master is challenging at every level, but it gets worse the higher you rise. If we’re too tough, we’re unlikable. If we’re too soft, we’re not cut out for the big leagues. If we work too hard, we’re neglecting our families. If we put family first, we’re not serious about the work. If we have a career but no children, there’s something wrong with us, and vice versa. If we want to compete for a higher office, we’re too ambitious. Can’t we just be happy with what we have? Can’t we leave the higher rungs on the ladder for men? Think how often you’ve heard these words used about women who lead: angry, strident, feisty, difficult, irritable, bossy, brassy, emotional, abrasive, high-maintenance, ambitious (a word that I think of as neutral, even admirable, but clearly isn’t for a lot of people).

The cause of our current social crises, he would have said, is a genetic defect within the nature of reason itself. And until this genetic defect is cleared, the crises will continue. Our current modes of rationality are not moving society forward into a better world. They are taking it further and further from that better world. Since the Renaissance these modes have worked. As long as the need for food, clothing and shelter is dominant they will continue to work. But now that for huge masses of people these needs no longer overwhelm everything else, the whole structure of reason, handed down to us from ancient times, is no longer adequate. It begins to be seen for what it really is…emotionally hollow, esthetically meaningless and spiritually empty.

When one isn’t dominated by feelings of separateness from what he’s working on, then one can be said to “care” about what he’s doing. That is what caring really is, a feeling of identification with what one’s doing.

They were all strangers, each living in a far-off city with lives and children of their own. She wanted to think there was some iron-clad bond that connected her to them for life, but that’s not how it worked. Families required constant maintenance.

The only thing "free" about so-called free time is that it doesn't cost the boss anything. Free time is mostly devoted to getting ready for work, going to work, returning from work, and recovering from work. Free time is an euphemism for the peculiar way labor as a factor of production not only transports itself at its own expense to and from the workplace but assumes primary responsibility for its own maintenance and repair.

She wanted to think there was some iron-clad bond that connected her to them for life, but that’s not how it worked. Families required constant maintenance.

One study found that in more than 85% of the open source projects the researchers examined on GitHub, less than 5% of developers were responsible for over 95% of code and social interactions.7

On any mechanical repair job ego comes in for rough treatment. You're always being fooled, you're always making mistakes, and a mechanic who has a big ego to defend is at a terrific disadvantage. If you know enough mechanics to think of them as a group, and your observations coincide with mine, I think you'll agree that mechanics tend to be rather modest and quiet. There are exceptions, but generally if they're not quiet and modest at first, the works seems to make them that way. And skeptical. Attentive, but skeptical. But not egotistic. There's no way to bullshit your way into looking good on a mechanical repair job, except with someone who doesn't know what you're doing.

Every revival has had a revelation of God’s grace. Each awakening has possessed an acute awareness of man’s need to forsake independence and acknowledge his dependence on God. Therefore, anyone desiring revival today must start with recognizing their own complete inability to produce right relationship with God through human effort and good works—both in the initial born-again experience and in day-to-day maintenance.

As the connections have been broken by the fragmentation and isolation of work, they can be restored by restoring the wholeness of work. There is work that is isolating, harsh, destructive, specialized or trivialized into meaninglessness. And there is work that is restorative, convivial, dignified and dignifying, and pleasing. Good work is not just the maintenance of connections - as one is now said to work "for a living" or "to support a family" - but the enactment of connections. It is living, and a way of living; it is not support for a family in the sense of an exterior brace or prop, but is one of the forms and acts of love. (pg. 133, The Body and the Earth)

I had grown comfortable at the thought of my body as a public resource that I was responsible for holding in trust. I had been charged with its maintenance and general upkeep, and on the strength of such a relationship had been able to develop a certain vague fondness for it, while also maintaining a pleasant distance. Don’t ask me; I just work here, was my attitude. I can let the supervisors know when there’s a problem and they tell me how to fix it.

The best line of work for me would be roadside sprite. I'd live quietly by a dust-covered track that people never came across unless they took a wrong turn, and I'd offer the baffled travelers lemonade and sandwiches, maybe even fix their engines if they asked nicely (I'd have used my solitude to read extensively on matters of car maintenance). Then the travelers would go on their way, relaxed and refreshed, and they'd forget they'd ever met me. That's the ideal meeting... once upon a time, only once, unexpectedly, then never again.

But just as tweets are easy to read and retweet without context as to who wrote them, code is easy to copy-paste without knowing, or caring, where it came from.

Whoever had designed the block of flats had obviously worked to a clear set of priorities. Unfortunately, while cost, size, and low-maintenance had made it to the top of the list, aesthetics, good escape routes, and shelter from gunfire hadn’t.

[excerpt] The usual I say. Essence. Spirit. Medicine. A taste. I say top shelf. Straight up. A shot. A sip. A nip. I say another round. I say brace yourself. Lift a few. Hoist a few. Work the elbow. Bottoms up. Belly up. Set ‘em up. What’ll it be. Name your poison. I say same again. I say all around. I say my good man. I say my drinking buddy. I say git that in ya. Then a quick one. Then a nightcap. Then throw one back. Then knock one down. Fast & furious I say. Could savage a drink I say. Chug. Chug-a-lug. Gulp. Sauce. Mother’s milk. Everclear. Moonshine. White lightning. Firewater. Hootch. Relief. Now you’re talking I say. Live a little I say. Drain it I say. Kill it I say. Feeling it I say. Wobbly. Breakfast of champions I say. I say candy is dandy but liquor is quicker. I say Houston, we have a drinking problem. I say the cause of, and solution to, all of life’s problems. I say god only knows what I’d be without you. I say thirsty. I say parched. I say wet my whistle. Dying of thirst. Lap it up. Hook me up. Watering hole. Knock a few back. Pound a few down. My office. Out with the boys I say. Unwind I say. Nurse one I say. Apply myself I say. Toasted. Glow. A cold one a tall one a frosty I say. One for the road I say. Two-fisted I say. Never trust a man who doesn’t drink I say. Drink any man under the table I say. Then a binge then a spree then a jag then a bout. Coming home on all fours. Could use a drink I say. A shot of confidence I say. Steady my nerves I say. Drown my sorrows. I say kill for a drink. I say keep ‘em comin’. I say a stiff one. Drink deep drink hard hit the bottle. Two sheets to the wind then. Knackered then. Under the influence then. Half in the bag then. Out of my skull I say. Liquored up. Rip-roaring. Slammed. Fucking jacked. The booze talking. The room spinning. Feeling no pain. Buzzed. Giddy. Silly. Impaired. Intoxicated. Stewed. Juiced. Plotzed. Inebriated. Laminated. Swimming. Elated. Exalted. Debauched. Rock on. Drunk on. Bring it on. Pissed. Then bleary. Then bloodshot. Glassy-eyed. Red-nosed. Dizzy then. Groggy. On a bender I say. On a spree. I say off the wagon. I say on a slip. I say the drink. I say the bottle. I say drinkie-poo. A drink a drunk a drunkard. Swill. Swig. Shitfaced. Fucked up. Stupefied. Incapacitated. Raging. Seeing double. Shitty. Take the edge off I say. That’s better I say. Loaded I say. Wasted. Off my ass. Befuddled. Reeling. Tanked. Punch-drunk. Mean drunk. Maintenance drunk. Sloppy drunk happy drunk weepy drunk blind drunk dead drunk. Serious drinker. Hard drinker. Lush. Drink like a fish. Boozer. Booze hound. Alkie. Sponge. Then muddled. Then woozy. Then clouded. What day is it? Do you know me? Have you seen me? When did I start? Did I ever stop? Slurring. Reeling. Staggering. Overserved they say. Drunk as a skunk they say. Falling down drunk. Crawling down drunk. Drunk & disorderly. I say high tolerance. I say high capacity. They say protective custody. Blitzed. Shattered. Zonked. Annihilated. Blotto. Smashed. Soaked. Screwed. Pickled. Bombed. Stiff. Frazzled. Blasted. Plastered. Hammered. Tore up. Ripped up. Destroyed. Whittled. Plowed. Overcome. Overtaken. Comatose. Dead to the world. The old K.O. The horrors I say. The heebie-jeebies I say. The beast I say. The dt’s. B’jesus & pink elephants. A mindbender. Hittin’ it kinda hard they say. Go easy they say. Last call they say. Quitting time they say. They say shut off. They say dry out. Pass out. Lights out. Blackout. The bottom. The walking wounded. Cross-eyed & painless. Gone to the world. Gone. Gonzo. Wrecked. Sleep it off. Wake up on the floor. End up in the gutter. Off the stuff. Dry. Dry heaves. Gag. White knuckle. Lightweight I say. Hair of the dog I say. Eye-opener I say. A drop I say. A slug. A taste. A swallow. Down the hatch I say. I wouldn’t say no I say. I say whatever he’s having. I say next one’s on me. I say bottoms up. Put it on my tab. I say one more. I say same again

I spent the last Friday of summer vacation spreading hot, sticky tar across the roof of George Washington High. My companions were Dopey, Toothless, and Joe, the brain surgeons in charge of building maintenance. At least they were getting paid. I was working forty feet above the ground, breathing in sulfur fumes from Satan's vomitorium, for free. Character building, my father said. Mandatory community service, the judge said. Court-ordered restitution for the Foul Deed. He nailed me with the bill for the damage I had done, which meant I had to sell my car and bust my hump at a landscaping company all summer. Oh, and he gave me six months of meetings with a probation officer who thought I was a waste of human flesh. Still, it was better than jail. I pushed the mop back and forth, trying to coat the seams evenly. We didn't want any rain getting into the building and destroying the classrooms. Didn't want to hurt the school. No, sir, we sure didn't.

A pity, he thought, as he signed his name. It was a masterly piece of work. But once you began admitting explanations in terms of purpose-well, you didn’t know what the result might be. It was the sort of idea that might easily decondition the more unsettled minds among the higher castes-make them lose their faith in happiness as the Sovereign Good and take to believing, instead, that the goal was somewhere beyond, somewhere outside the present human sphere, that the purpose of life was not the maintenance of well-being, but some intensification and refining of consciousness, some enlargement of knowledge. Which was, the Controller reflected, quite possibly true. But not, in the present circumstance, admissible. He picked up his pen again, and under the words “Not to be published” drew a second line, thicker and blacker than the first; then sighed, “What fun it would be,” he thought, “if one didn’t have to think about happiness!

And what is written well and what is written badly...need we ask Lysias or any other poet or orator who ever wrote or will write either a political or other work, in meter or out of meter, poet or prose writer, to teach us this?" What is good, PhÊdrus, and what is not good...need we ask anyone to tell us these things?

The main skill is to keep from getting lost. Since the roads are used only by local people who know them by sight nobody complains if the junctions aren’t posted. And often they aren’t. When they are it’s usually a small sign hiding unobtrusively in the weeds and that’s all. County-road-sign makers seldom tell you twice. If you miss that sign in the weeds that’s your problem, not theirs. Moreover, you discover that the highway maps are often inaccurate about county roads. And from time to time you find your “county road” takes you onto a two-rutter and then a single rutter and then into a pasture and stops, or else it takes you into some farmer’s backyard. So we navigate mostly by dead reckoning, and deduction from what clues we find. I keep a compass in one pocket for overcast days when the sun doesn’t show directions and have the map mounted in a special carrier on top of the gas tank where I can keep track of miles from the last junction and know what to look for. With those tools and a lack of pressure to “get somewhere” it works out fine and we just about have America all to ourselves.

Although he was a young and virile man at 37, he was not inexhaustible. In addition to food and drink, he had better lay in a couple thousand tablets of viagra. The drug would probably remain potent if he vacuum packed the pills in groups of 10 and kept them in a freezer. That would work unless civilization completely collapsed and power companies were unable to function. Fortunately, Jim had a propane-powered backup generator with half a dozen tanks of fuel already on hand. If Henry added to the propane supply, and he used the generator only for essential maintenance like keeping the viagra freezer operating in warm weather, he would be happy here on the farm for a looong, looong time. Unless, even now, dead Jim was out there in the generator shed sabotaging the machinery.

The sooner we associate long hours and multitasking with incompetence and carelessness the better. The next time you hear boasts of executives pulling an all-nighter or holding conference calls in their cars, be sure to offer your condolences; it's grim being stuck in sweatshops run by managers too ignorant to understand productivity and risk. Working people like this is as smart as running your factory without maintenance. In manufacturing and engineering businesses, everyone learns that the top priority is asset integrity: protecting the machinery on which the business depends. In knowledge-based economies, that machinery is the mind.

Immortal existence.. Sometimes Living is not such an easy task.. Being here or there.. The spirit is the same.. Only changes the place where shows.. Here, the make-up is of meat.. There is infinite LIGHT.. In the flesh, or out of it , what does order is what thinks and what creates.. Each thought, a vibration.. Each action, a reaction.. That doesn't change with the death of the body.. Because actually nobody dies.. We are immortal divine existences.. Believing or not.. So many lives.. So many experiences.. So many faces.. So many dreams.. To each life new opportunities.. New learnings.. The soul Request.. Thirsty to experiment, feels, develop, evolve, grow and so it goes.. The spirit Obeys.. Enters and exit the perishable bodies.. Gets right and misses.. rehearses, Conquers and proceeds.. The spirit is a gift of the architect of the universe for the benefit of all.. It's light.. it's love.. it's eternal.. In the Astral or in the Earth.. There is to educate the thought and to clean the energies around yourself.. Gives some work to do that spiritual maintenance, but it is worthwhile. It is Light that cleans the Light! So never forget you are imperishable consciousness.. May a light circle involves and illuminate each soul.. Much light and love in each heart that pulses in the heart of the whole.. Namaste, Dave

Mek sat in the cab, doing some self-maintenance work. Instead of a verbal reply, I got a text message: SYLVATRONICS INDUSTRIAL UNIT A023 PROCESSING AN REINTEGRATION WILL BE COMPLETE IN 57 SECONDS. VERBAL COMMUNICATIONS WILL BE POSSIBLE IN ABOUT 65 SECONDS. Oh well, I've caught rookie driving partners in the middle of all sorts of things. At least with robots you don't have to guess.

I've said you can actually see this fusion in skilled mechanics and machinists of a certain sort, and you can see it in the work they do. To say that they are not artists is to misunderstand the nature of art. They have patience, care and attentiveness to what they're doing, but more than this—there's a kind of inner peace of mind that isn't contrived but results from a kind of harmony with the work in which there's no leader and no follower. The material and the craftsman's thoughts change together in a progression of smooth, even changes until his mind is at rest at the exact instant the material is right.

Men don't like places like this where the secret maintenance work of femininity is carried on, just as they turn green and bolt when you tell them medical events are occurring in your genito-urinary system.

Like the master score of a bewitchingly complex symphonic work, the genome contains the instructions for the development and maintenance of organisms. But the genomic "score" is inert without proteins. Proteins actualize this information. They conduct the genome, thereby playing out its music-activating the viola at the fourteenth minute, a crash of cymbals during the arpeggio, a roll of drums at the crescendo.

When the work was over there was the maintenance of his home and person and of course his reading, which was a living thing, always moving, eluding, growing, and he knew it could not end, that it was never meant to end.

Why should an irrational method work when rational methods were all so rotten? He had an intuitive feeling, growing rapidly, that what he had stumbled on was no small gimmick. It went far beyond. How far, he didn’t know.

the thing to do when working on a motorcycle, as in any other task, is to cultivate the peace of mind which does not separate one’s self from one’s surroundings. When that is done successfully then everything else follows naturally. Peace of mind produces right values, right values produce right thoughts. Right thoughts produce right actions and right actions produce work which will be a material reflection for others to see of the serenity at the center of it all.

That's all the motorcycle is, a system of concepts worked out in steel. There's no part in it, no shape in it, that is not out of someone's mind [...] I've noticed that people who have never worked with steel have trouble seeing this—that the motorcycle is primarily a mental phenomenon. They associate metal with given shapes—pipes, rods, girders, tools, parts—all of them fixed and inviolable., and think of it as primarily physical. But a person who does machining or foundry work or forger work or welding sees "steel" as having no shape at all. Steel can be any shape you want if you are skilled enough, and any shape but the one you want if you are not. Shapes, like this tappet, are what you arrive at, what you give to the steel. Steel has no more shape than this old pile of dirt on the engine here. These shapes are all of someone's mind. That's important to see. The steel? Hell, even the steel is out of someone's mind. There's no steel in nature. Anyone from the Bronze Age could have told you that. All nature has is a potential for steel. There's nothing else there.

Many marriages ultimately dissolve, of course, but there’s no compelling evidence that people bolt as soon as things get difficult. On the contrary, it’s precisely when things get difficult that many of us redouble our efforts to strengthen our relationship, either by engaging in effortful relationship-maintenance activities or by recalibrating our expectations.

You’ve kidnapped my friend. Sucked her brain out! Not that she had much to begin with, but—” “Bite me.” The laughter didn’t hurt, now. I didn’t even feel weird saying it. Bite me. Pretty funny, for a part-vampire. “Ha. You wish. Lesbo vamp girl.” “Lesbo?” “You love me.” “We’d never work, Nat. You’re too high maintenance.” We both cracked up, and right then, the darkness was kind.

This is how we are being governed right now, people. Six conservative justices. They're just doing what they want. And what they want is retrogression, maintenance of the status quo-- not even the current status quo, but that from a hundred years ago. Small government for gun ownership, what husbands do to their families inside the home, and rich people's taxes. Large government for the rights of everyone else to breathe, to work, to love, to grow, to read, to pray or not in their own way, to think. Liberty for me, say the privileged white men in charge, because they can. And, to keep everyone in their pre-Reconstruction pre-women's-rights place: Law and order for you. Liberty for me. Law and order for you.

This false appearance distinguishes wages labour from other historical forms of labour. On the basis of the wages system even the unpaid labour seems to be paid labour. With the slave, on the contrary, even that part of his labour which is paid appears to be unpaid. Of course, in order to work the slave must live, and one part of his working day goes to replace the value of his own maintenance. But since no bargain is struck between him and his master, and no acts of selling and buying are going on between the two parties, all his labour seems to be given away for nothing.

Through their donations and work for voluntary organizations, the charitable rich exert enormous influence in society. As philanthropists, they acquire status within and outside of their class. Although private wealth is the basis of the hegemony of this group, philanthropy is essential to the maintenance and perpetuation of the upper class in the United States. In this sense, nonprofit activities are the nexus of a modern power elite.

To refuse to inform yourself about the basic operation and maintenance of the equipment you depended on was to passively accept that tyranny and agree to its terms: when your equipment works, you’ll work, but when your equipment breaks down you’ll break down, too. Your possessions would possess you.

Since the Renaissance these modes have worked. As long as the need for food, clothing and shelter is dominant they will continue to work. But now that for huge masses of people these needs no longer overwhelm everything else, the whole structure of reason, handed down to us from ancient times, is no longer adequate.

It is the legislator's task to frame a society which shall make the good life possible. Politics for Aristotle is not a struggle between individuals or classes for power, nor a device for getting done such elementary tasks as the maintenance of order and security without too great encroachments on individual liberty.

That churchgoers do the lion's share of the charitable work in our communities is simply untrue. They get credit for it because they do a better job of tying the good works they do to their creed. But according to a 1998 study, 82% of volunteerism by churchgoers falls under the rubric of "church maintenance" activities -- volunteerism entirely within, and for the benefit of, the church building and immediate church community. As a result of this siphoning of volunteer energy into the care and feeding of churches themselves, most of the volunteering that happens out in the larger community -- from AIDS hospices to food shelves to international aid workers to those feeding the hungry and housing the homeless and caring for the elderly -- comes from the category of "unchurched" volunteers.

When you think of Eden, don’t think of a public park with a lawn, a play set, and a flowerbed or two, where God hands Adam a lawnmower and says, Keep it tidy, will ya? Think of a violent, untamed wilderness teeming with beauty, but no infrastructure, no roads, no bridges, no cities, no civilization, and God says, Go make a world. Adam wasn’t a landscape-maintenance employee. He was an explorer, a cartographer, a gardener, a designer, an architect, a builder, an urban planner, a city-maker.

Our current modes of rationality are not moving society forward into a better world. They are taking it further and further from that better world. Since the Renaissance these modes have worked. As long as the need for food, clothing and shelter is dominant they will continue to work. But now that for huge masses of people these needs no longer overwhelm everything else, the whole structure of reason, handed down to us from ancient times, is no longer adequate. It begins to be seen for what it really is...emotionally hollow, esthetically meaningless and spiritually empty. That, today, is where it is at, and will continue to be at for a long time to come.

The major producer of the social chaos, the indeterminacy of thought and values that rational knowledge is supposed to eliminate, is none other than science itself. And what Phaedrus saw in the isolation of his own laboratory work years ago is now seen everywhere in the technological world today. Scientifically produced antiscience—chaos.

The growth and maintenance of living things like us is a delicate (but also robust) dance of cause and effect, cascading up and down the hierarchy of scales in space and time. This leads to that, but then that creates a new this. It’s for this reason that life can only be understood as a dynamic process of becoming—from conception to the grave.

Part Three, that part of formal scientific method called experimentation, is sometimes thought of by romantics as all of science itself because that’s the only part with much visual surface. They see lots of test tubes and bizarre equipment and people running around making discoveries. They do not see the experiment as part of a larger intellectual process and so they often confuse experiments with demonstrations, which look the same. A man conducting a gee-whiz science show with fifty thousand dollars’ worth of Frankenstein equipment is not doing anything scientific if he knows beforehand what the results of his efforts are going to be. A motorcycle mechanic, on the other hand, who honks the horn to see if the battery works is informally conducting a true scientific experiment. He is testing a hypothesis by putting the question to nature. The TV scientist who mutters sadly, “The experiment is a failure; we have failed to achieve what we had hoped for,” is suffering mainly from a bad scriptwriter. An experiment is never a failure solely because it fails to achieve predicted results. An experiment is a failure only when it also fails adequately to test the hypothesis in question, when the data it produces don’t prove anything one way or another.

A total of 105 patrol officers died on the job in 2012. Less half of those (51) died as the result of violence, and another 48 died in traffic accidents. Between 1961 and 2012, 3,847 cops were murdered and 2,946 died in accidents—averaging about 75 murders and 58 fatal accidents in a typical year. Naturally it is not to be lost sight of that these numbers represent human lives, not widgets or sacks of potatoes. But let’s also remember that there were 4,383 fatal work injuries in 2012. As dangerous professions go, according to the Bureau of Labor Statistics, policing is not even in the top ten. In terms of total fatalities, more truck drivers are killed than any other kind of worker (741 in 2012). A better measure of occupational risk, however, is the rate of work-related deaths per 100,000 workers. In 2012, for example, it was 17.4 for truck drivers. At 15.0 deaths per 100,000, policing is slightly less dangerous than being a maintenance worker (15.7) and slightly more dangerous than supervising the gardener (14.7). The highest rate of fatalities is among loggers at 127.8 per 100,000, just ahead of fishers at 117.0. The rate for all occupations, taken together, is 3.2 per 100,000 workers. Where are the headlines, the memorials, the honor guards, and the sorrowful renderings of Taps for these workers? Where are the mayoral speeches, the newspaper editorials, the sober reflections that these brave men and women died, and that others risk their lives daily, so that we might continue to enjoy the benefits of modern society?

Sometime look at a novice workman or a bad workman and compare his expression with that of a craftsman whose work you know is excellent and you’ll see the difference. The craftsman isn’t ever following a single line of instruction. He’s making decisions as he goes along. For that reason he’ll be absorbed and attentive to what he’s doing even though he doesn’t deliberately contrive this. His motions and the machine are in a kind of harmony. He isn’t following any set of written instructions because the nature of the material at hand determines his thoughts and motions, which simultaneously change the nature of the material at hand. The material and his thoughts are changing together in a progression of changes until his mind’s at rest at the same time the material’s right.

Women’s work is a natural resource that we don’t think we need to account for. Because we assume it will always be there. It’s considered invisible, indelible infrastructure.”10And because changing diapers, grocery shopping, doing laundry, cleaning the kitchen, and cooking dinner are all coded as “a natural resource,” this labor doesn’t require maintenance, upkeep, replenishing, or even materials as far as traditional economics is concerned.

His work was just barely passing by academic standards at this time, but this wasn’t because he wasn’t working or thinking. He was thinking too hard, and the harder you think in this high country of the mind the slower you go. Phaedrus read in a scientific way rather than a literary way, testing each sentence as he went along, noting doubts and questions to be resolved later, and I’m fortunate in having a whole trunkful of volumes of these notations

Peace of mind isn’t at all superficial, really,” I expound. “It’s the whole thing. That which produces it is good maintenance; that which disturbs it is poor maintenance. What we call workability of the machine is just an objectification of this peace of mind. The ultimate test’s always your own serenity. If you don’t have this when you start and maintain it while you’re working you’re likely to build your personal problems right into the machine itself.

But the biggest clue seemed to be their expressions. They were hard to explain. Good-natured, friendly, easygoing...and uninvolved. They were like spectators. You had the feeling they had just wandered in there themselves and somebody had handed them a wrench. There was no identification with the job. No saying, "I am a mechanic." At 5 P.M. or whenever their eight hours were in, you knew they would cut it off and not have another thought about their work. They were already trying not to have any thoughts about their work on the job.

How to tell your pretend-boyfriend and his real boyfriend that your internal processors are failing: 1. The biological term is depression, but you don't have an official diagnostic (diagnosis) and it's a hard word to say. It feels heavy and stings your mouth. Like when you tried to eat a battery when you were small and your parents got upset. 2. Instead, you try to hide the feeling. But the dark stain has already spilled across your hardwiring and clogged your processor. You don't have access to any working help files to fix this. Tech support is unavailable for your model. (No extended warranty exists.) 3. Pretend the reason you have no energy is because you're sick with a generic bug. 4. You have time to sleep. Your job is canceling out many of your functions; robots can perform cleaning and maintenance in hotels for much better wage investment, and since you are not (yet) a robot, you know you will be replaced soon. 5. The literal translation of the word depression: you are broken and devalued and have no further use. 6. No one refurbishes broken robots. 7. Please self-terminate.

Oh, people love the Legion, with their swords and their walls and their bombards. But though they receive no worship, it’s the maintenance folk who keep the Empire going. Someone, after all, must do the undignified labor to keep the grand works of our era from tumbling down.

The poor who have neither property, friends, nor strength to labor are boarded in the houses of good farmers, to whom a stipulated sum is annually paid. To those who are able to help themselves a little or have friends from whom they derive some succor, inadequate however to their full maintenance, supplementary aids are given which enable them to live comfortably in their own houses or in the houses of their friends. Vagabonds without visible property or vocation, are placed in work houses, where they are well clothed, fed, lodged, and made to labor

When she dies, you are not at first surprised. Part of love is preparing for death. You feel confirmed in your love when she dies. You got it right. This is part of it all. Afterward comes the madness. And then the loneliness: not the spectacular solitude you had anticipated, not the interesting martyrdom of widowhood, but just loneliness. You expect something almost geological-- vertigo in a shelving canyon -- but it's not like that; it's just misery as regular as a job. What do we doctors say? I'm deeply sorry, Mrs Blank; there will of course be a period of mourning but rest assured you will come out of it; two of these each evening, I would suggest; perhaps a new interst, Mrs Blank; can maintenance, formation dancing?; don't worry, six months will see you back on the roundabout; come and see me again any time; oh nurse, when she calls, just give her this repeat will you, no I don't need to see her, well it's not her that's dead is it, look on the bright side. What did she say her name was? And then it happens to you. There's no glory in it. Mourning is full of time; nothing but time.... you should eat stuffed sow's heart. I might yet have to fall back on this remedy. I've tried drink, but what does that do? Drink makes you drunk, that's all it's ever been able to do. Work, they say, cures everything. It doesn't; often, it doesn't even induce tiredness: the nearest you get to it is a neurotic lethargy. And there is always time. Have some more time. Take your time. Extra time. Time on your hands. Other people think you want to talk. 'Do you want to talk about Ellen?' they ask, hinting that they won't be embarrassed if you break down. Sometimes you talk, sometimes you don't; it makes little difference. The word aren't the right ones; or rather, the right words don't exist. 'Language is like a cracked kettle on which we beat out tunes for bears to dance to, while all the time we long to move the stars to pity.' You talk, and you find the language of bereavement foolishly inadequate. You seem to be talking about other people's griefs. I loved her; we were happy; I miss her. She didn't love me; we were unhappy; I miss her. There is a limited choice of prayers on offer: gabble the syllables. And you do come out of it, that's true. After a year, after five. But your don't come out of it like a train coming out of a tunnel, bursting through the Downs into sunshine and that swift, rattling descent to the Channel; you come out of it as a gull comes out of an oil-slick. You are tarred and feathered for life.

Differentiated affects have the further advantage of charm and elegance. They spread about them an air that is aesthetic and beneficial. A surprising number of extraverts practise an art—chiefly music—not so much because they are specially qualified for it as from a desire to make their contribution to social life. Nor is their fault-finding always unpleasant or altogether worthless. Very often it is no more than a well-adapted educative tendency which does a great deal of good. Equally, their dependence on the judgment of others is not necessarily a bad thing, as it often conduces to the suppression of extravagances and pernicious excesses which in no way further the life and welfare of society. It would be altogether unjustifiable to maintain that one type is in any respect more valuable than the other. The types are mutually complementary, and their differences generate the tension that both the individual and society need for the maintenance of life.

But if it was incumbent on England to force upon Ireland the maintenance of the Union for her own sake, and for England’s sake, because England could not afford independence established so close against her own ribs, — it was at any rate necessary to England’s character that the bride thus bound in a compulsory wedlock should be endowed with all the best privileges that a wife can enjoy. Let her at least not be a kept mistress. Let it be bone of my bone and flesh of my flesh, if we are to live together in the married state. Between husband and wife a warm word now and then matters but little, if there be a thoroughly good understanding at bottom.

When problems of transference are involved, as they usually are, psychotherapy is, among other things, a process of map-revising. Patients come to therapy because their maps are clearly not working. But how they may cling to them and fight the process every step of the way! Frequently their need to cling to their maps and fight against losing them is so great that therapy becomes impossible, as it did in the case of the computer technician. Initially he requested a Saturday appointment. After three sessions he stopped coming because he took a job doing lawn-maintenance work on Saturdays and Sundays. I offered him a Thursday-evening appointment. He came for two sessions and then stopped because he was doing overtime work at the plant. I then rearranged my schedule so I could see him on Monday evenings, when, he had said, overtime work was unlikely. After two more sessions, however, he stopped coming because Monday-night overtime work seemed to have picked up. I confronted him with the impossibility of doing therapy under these circumstances. He admitted that he was not required to accept overtime work. He stated, however, that he needed the money and that the work was more important to him than therapy. He stipulated that he could see me only on those Monday evenings when there was no overtime work to be done and that he would call me at four o’clock every Monday afternoon to tell me if he could keep his appointment that evening. I told him that these conditions were not acceptable to me, that I was unwilling to set aside my plans every Monday evening on the chance that he might be able to come to his sessions. He felt that I was being unreasonably rigid, that I had no concern for his needs, that I was interested only in my own time and clearly cared nothing for him, and that therefore I could not be trusted. It was on this basis that our attempt to work together was terminated, with me as another landmark on his old map. The problem of transference is not simply a

will hear this advice over and over again. Repeated ad nauseam from the pulpit and prestige publications, like The Atlantic, where Arthur Brooks chides couples to see marriage not as a “me” but a “we” and not to get all caught up on who is doing more of the work, because sometimes marriage is like that. You just have to work. But whose work? Who is responsible for the repair and maintenance of a marriage? Who buys the self-help books? Who goes to the conferences and pushes their partner into therapy? In a 2019 study, sociologist Allison Daminger found that women carry the majority of the cognitive load in their relationships. Meaning women are the ones noticing, analyzing, and monitoring the issues in a marriage. Daminger broke down the concept of mental load into four parts: anticipating, identifying, deciding, and monitoring. The aspects of cognitive load where Daminger noticed that women do most of the work was in anticipation and monitoring. Women are thinking of the problems, working to solve them, and monitoring them for success.

The total average cost of driving, including depreciation, maintenance, and insurance, runs about 61 cents a mile, and since the average automobile used for commuting to work contains only 1.1 people, every commute costs a little more than 55 cents per passenger mile. This means that, if you’re an automobile commuter traveling twenty-five miles each way to work, you’re spending around $30 a day for the privilege, not including the cost, if there is one, to park. You’re also spending an hour every day for which, unless you’re a cabbie or bus driver yourself, you’re not getting paid, and during which you’re not doing anything productive at all. For the average American, that’s another $24. In transportation, time really is money.

You are so unlucky as to walk off with something or other belonging to somebody else, and they exhibit you as a curiosity in the Place du Palais-de-Justice; you steal a million, and you are pointed out in every salon as a model of virtue. And you pay thirty millions for the police and the courts of justice, for the maintenance of law and order! A pretty slate of things it is!

But now we have with us some concepts that greatly alter the whole understanding of things. Quality is the Buddha. Quality is scientific reality. Quality is the goal of Art. It remains to work these concepts into a practical, down-to-earth context, and for this there is nothing more practical or down-to-earth than what I have been talking about all along—the repair of an old motorcycle.

Pham Nuwen spent years learning to program/explore. Programming went back to the beginning of time. It was a little like the midden out back of his father’s castle. Where the creek had worn that away, ten meters down, there were the crumpled hulks of machines—flying machines, the peasants said—from the great days of Canberra’s original colonial era. But the castle midden was clean and fresh compared to what lay within the Reprise’s local net. There were programs here that had been written five thousand years ago, before Humankind ever left Earth. The wonder of it—the horror of it, Sura said—was that unlike the useless wrecks of Canberra’s past, these programs still worked! And via a million million circuitous threads of inheritance, many of the oldest programs still ran in the bowels of the Qeng Ho system. Take the Traders’ method of timekeeping. The frame corrections were incredibly complex—and down at the very bottom of it was a little program that ran a counter. Second by second, the Qeng Ho counted from the instant that a human had first set foot on Old Earth’s moon. But if you looked at it still more closely. . .the starting instant was actually some hundred million seconds later, the 0-second of one of Humankind’s first computer operating systems. So behind all the top-level interfaces was layer under layer of support. Some of that software had been designed for wildly different situations. Every so often, the inconsistencies caused fatal accidents. Despite the romance of spaceflight, the most common accidents were simply caused by ancient, misused programs finally getting their revenge. “We should rewrite it all,” said Pham. “It’s been done,” said Sura, not looking up. She was preparing to go off-Watch, and had spent the last four days trying to root a problem out of the coldsleep automation. “It’s been tried,” corrected Bret, just back from the freezers. “But even the top levels of fleet system code are enormous. You and a thousand of your friends would have to work for a century or so to reproduce it.” Trinli grinned evilly. “And guess what—even if you did, by the time you finished, you’d have your own set of inconsistencies. And you still wouldn’t be consistent with all the applications that might be needed now and then.” Sura gave up on her debugging for the moment. “The word for all this is ‘mature programming environment.’ Basically, when hardware performance has been pushed to its final limit, and programmers have had several centuries to code, you reach a point where there is far more signicant code than can be rationalized. The best you can do is understand the overall layering, and know how to search for the oddball tool that may come in handy—take the situation I have here.” She waved at the dependency chart she had been working on. “We are low on working fluid for the coffins. Like a million other things, there was none for sale on dear old Canberra. Well, the obvious thing is to move the coffins near the aft hull, and cool by direct radiation. We don’t have the proper equipment to support this—so lately, I’ve been doing my share of archeology. It seems that five hundred years ago, a similar thing happened after an in-system war at Torma. They hacked together a temperature maintenance package that is precisely what we need.” “Almost precisely.

The cause of our current social crises, he would have said, is a genetic defect within the nature of reason itself. And until this genetic defect is cleared, the crises will continue. Our current modes of rationality are not moving society forward into a better world. They are taking it further and further from that better world. Since the Renaissance these modes have worked. As long as the need for food, clothing and shelter is dominant they will continue to work. But now that for huge masses of people these needs no longer overwhelm everything else, the whole structure of reason, handed down to us from ancient times, is no longer adequate. It begins to be seen for what it really is—emotionally hollow, esthetically meaningless and spiritually empty. That, today, is where it is at, and will continue to be at for a long time to come.

A New Theory of Biology,” was the title of the paper which Mustapha Mond had just finished reading. He sat for some time, meditatively frowning, then picked up his pen and wrote across the title-page: “The author’s mathematical treatment of the conception of purpose is novel and highly ingenious, but heretical and, so far as the present social order is concerned, dangerous and potentially subversive. Not to be published.” He underlined the words. “The author will be kept under supervision. His transference to the Marine Biological Station of St. Helena may become necessary.” A pity, he thought, as he signed his name. It was a masterly piece of work. But once you began admitting explanations in terms of purpose—well, you didn’t know what the result might be. It was the sort of idea that might easily decondition the more unsettled minds among the higher castes—make them lose their faith in happiness as the Sovereign Good and take to believing, instead, that the goal was somewhere beyond, somewhere outside the present human sphere; that the purpose of life was not the maintenance of well-being, but some intensification and refining of consciousness, some enlargement of knowledge. Which was, the Controller reflected, quite possibly true. But not, in the present circumstance, admissible.

Finally, if you're as exasperated as I am by the parts problem and have some money to invest, you can take up the really fascinating hobby of machining your own parts. [...] With the welding equipment you can build up worn surfaces with better than original metal and then machine it back to tolerance with carbide tools. [...] If you can't do the job directly you can always make something that will do it. The work of machining a part is very slow, and some parts, such as ball bearings, you're never going to machine, but you'd be amazed at how you can modify parts designs so that you can make them with your equipment, and the work isn't nearly a slow or frustrating as a wait for some smirking parts man to send away to the factory. And the work is gumption building, not gumption destroying. To run a cycle with parts in it you've made yourself gives you a special feeling you can't possibly get from strictly store-bought parts.

I am very often asked why, at the age of eighty-five, I continue to practice. Tip number eighty-five (sheer coincidence that I am now eighty-five years old) begins with a simple declaration: my work with patients enriches my life in that it provides meaning in life. Rarely do I hear therapists complain of a lack of meaning. We live lives of service in which we fix our gaze on the needs of others. We take pleasure not only in helping our patients change, but also in hoping their changes will ripple beyond them toward others. We are also privileged by our role as cradlers of secrets. Every day patients grace us with their secrets, often never before shared. The secrets provide a backstage view of the human condition without social frills, role-playing, bravado, or stage posturing. Being entrusted with such secrets is a privilege given to very few. Sometimes the secrets scorch me and I go home and hold my wife and count my blessings. Moreover, our work provides the opportunity to transcend ourselves and to envision the true and tragic knowledge of the human condition. But we are offered even more. We become explorers immersed in the grandest of pursuits—the development and maintenance of the human mind. Hand in hand with patients, we savor the pleasure of discovery—the “aha” experience when disparate ideational fragments suddenly slide smoothly together into a coherent whole. Sometimes I feel like a guide escorting others through the rooms of their own house. What a treat it is to watch them open doors to rooms never before entered, discover unopened wings of their house containing beautiful and creative pieces of identity. Recently I attended a Christmas service at the Stanford Chapel to hear a sermon by Rev. Jane Shaw that underscored the vital importance of love and compassion. I was moved by her call to put such sentiments into practice whenever we can. Acts of caring and generosity can enrich any environment in which we find ourselves. Her words motivated me to reconsider the role of love in my own profession. I became aware that I have never, not once, used the word love or compassion in my discussions of the practice of psychotherapy. It is a huge omission, which I wish now to correct, for I know that I regularly experience love and compassion in my work as a therapist and do all I can to help patients liberate their love and generosity toward others. If I do not experience these feelings for a particular patient, then it is unlikely I will be of much help. Hence I try to remain alert to my loving feelings or absence of such feelings for my patients.

Eliciting peak performance means going up against something or somebody. Let me give you a simple example. For years the performance of the Intel facilities maintenance group, which is responsible for keeping our buildings clean and neat, was mediocre, and no amount of pressure or inducement seemed to do any good. We then initiated a program in which each building’s upkeep was periodically scored by a resident senior manager, dubbed a “building czar.” The score was then compared with those given the other buildings. The condition of all of them dramatically improved almost immediately. Nothing else was done; people did not get more money or other rewards. What they did get was a racetrack, an arena of competition. If your work is facilities maintenance, having your building receive the top score is a powerful source of motivation. This is key to the manager’s approach and involvement: he has to see the work as it is seen by the people who do that work every day and then create indicators so that his subordinates can watch their “racetrack” take shape.

But when you actually break down the amount of time, energy, skill, planning, and maintenance that go into care tasks, they no longer seem simple. For example, the care task of feeding yourself involves more than just putting food into your mouth. You must also make time to figure out the nutritional needs and preferences of everyone you’re feeding, plan and execute a shopping trip, decide how you’re going to prepare that food and set aside the time to do so, and ensure that mealtimes come at correct intervals. You need energy and skill to plan, execute, and follow through on these steps every day, multiple times a day, and to deal with any barriers related to your relationship with food and weight, or a lack of appetite due to medical or emotional factors. You must have the emotional energy to deal with the feeling of being overwhelmed when you don’t know what to cook and the anxiety it can produce to create a kitchen mess. You may also need the skills to multitask while working, dealing with physical pain, or watching over children. Now let’s look at cleaning: an ongoing task made up of hundreds of small skills that must be practiced every day at the right time and manner in order to “keep going on the business of life.” First, you must have the executive functioning to deal with sequentially ordering and prioritizing tasks.1 You must learn which cleaning must be done daily and which can be done on an interval. You must remember those intervals. You must be familiar with cleaning products and remember to purchase them. You must have the physical energy and time to complete these tasks and the mental health to engage in a low-dopamine errand for an extended period of time. You must have the emotional energy and ability to process any sensory discomfort that comes with dealing with any dirty or soiled materials. “Just clean as you go” sounds nice and efficient, but most people don’t appreciate the hundreds of skills it takes to operate that way and the thousands of barriers that can interfere with execution.

classic work like The Tale of Genji, as one recent translator has it, “The more intense the emotion, the more regular the meter.” As in the old-fashioned England in which I grew up—though more unforgivingly so—the individual’s job in public Japan is to keep his private concerns and feelings to himself and to present a surface that gives little away. That the relation of surface to depth is uncertain is part of the point; it offers a degree of protection and makes for absolute consistency. The fewer words spoken, the easier it is to believe you’re standing on common ground. One effect of this careful evenness—a maintenance of the larger harmony, whatever is happening within—is that to live in Japan, to walk through its complex nets of unstatedness, is to receive a rigorous training in attention. You learn to read the small print of life—to notice how the flowers placed in front of the tokonoma scroll have just been changed, in response to a shift in the season, or to register how your visitor is talking about everything except the husband who’s just run out on her. It’s what’s not expressed that sits at the heart of a haiku; a classic sumi-e brush-and-ink drawing leaves as much open space as possible at its center so that it becomes not a statement but a suggestion, an invitation to a collaboration. The reader or viewer is asked to complete a composition, and so the no-color surfaces make

{From Luther Burbank's funeral. He was loved until he revealed he was an atheist, then he began to receive death threats. He tried to amiably answer them all, leading to his death} It is impossible to estimate the wealth he has created. It has been generously given to the world. Unlike inventors, in other fields, no patent rights were given him, nor did he seek a monopoly in what he created. Had that been the case, Luther Burbank would have been perhaps the world's richest man. But the world is richer because of him. In this he found joy that no amount of money could give. And so we meet him here today, not in death, but in the only immortal life we positively know--his good deeds, his kindly, simple, life of constructive work and loving service to the whole wide world. These things cannot die. They are cumulative, and the work he has done shall be as nothing to its continuation in the only immortality this brave, unselfish man ever sought, or asked to know. As great as were his contributions to the material wealth of this planet, the ages yet to come, that shall better understand him, will give first place in judging the importance of his work to what he has done for the betterment of human plants and the strength they shall gain, through his courage, to conquer the tares, the thistles and the weeds. Then no more shall we have a mythical God that smells of brimstone and fire; that confuses hate with love; a God that binds up the minds of little children, as other heathen bind up their feet--little children equally helpless to defend their precious right to think and choose and not be chained from the dawn of childhood to the dogmas of the dead. Luther Burbank will rank with the great leaders who have driven heathenish gods back into darkness, forever from this earth. In the orthodox threat of eternal punishment for sin--which he knew was often synonymous with yielding up all liberty and freedom--and in its promise of an immortality, often held out for the sacrifice of all that was dear to life, the right to think, the right to one's mind, the right to choose, he saw nothing but cowardice. He shrank from such ways of thought as a flower from the icy blasts of death. As shown by his work in life, contributing billions of wealth to humanity, with no more return than the maintenance of his own breadline, he was too humble, too unselfish, to be cajoled with dogmatic promises of rewards as a sort of heavenly bribe for righteous conduct here. He knew that the man who fearlessly stands for the right, regardless of the threat of punishment or the promise of reward, was the real man. Rather was he willing to accept eternal sleep, in returning to the elements from whence he came, for in his lexicon change was life. Here he was content to mingle as a part of the whole, as the raindrop from the sea performs its sacred service in watering the land to which it is assigned, that two blades may grow instead of one, and then, its mission ended, goes back to the ocean from whence it came. With such service, with such a life as gardener to the lilies of the field, in his return to the bosoms of infinity, he has not lost himself. There he has found himself, is a part of the cosmic sea of eternal force, eternal energy. And thus he lived and always will live. Thomas Edison, who believes very much as Burbank, once discussed with me immortality. He pointed to the electric light, his invention, saying: 'There lives Tom Edison.' So Luther Burbank lives. He lives forever in the myriad fields of strengthened grain, in the new forms of fruits and flowers, plants, vines, and trees, and above all, the newly watered gardens of the human mind, from whence shall spring human freedom that shall drive out false and brutal gods. The gods are toppling from their thrones. They go before the laughter and the joy of the new childhood of the race, unshackled and unafraid.

The jurors put themselves fully in George Zimmerman’s shoes. They could not find any empathy for the teenage boy walking home with snacks. These women’s acquittal of Zimmerman suggested that their primary social priority is white safety, even if it means authorizing lethal force against Black folks who aren’t studying them or their white suburban lives in the least. After the Zimmerman trial, white feminists did not call out these jurors. During the trial they did not call on them to exercise integrity, check their white privilege, or act from a place of empathy. White feminism has worked hard to make the world safer for white women, but it has stridently refused to call out the ways that white women’s sexuality and femininity is used not just as a tool of patriarchy but also as a tool for the maintenance of white supremacy.

It was perhaps, then, not surprising that it was Colonel Beppo Schmid, not General Martini, who on 16 July submitted to Göring the principal intelligence appreciation of the RAF, which became the basis for the Luftwaffe General Staff’s plans. He underestimated the strength of squadrons, claiming they were eighteen aircraft strong, when in fact they had between twenty-two and twenty-four aircraft. He also stated that only a limited number of airfields could be considered operational with modern maintenance and supply installations, which was nonsense. He badly underestimated current aircraft production figures to the tune of about 50 per cent and claimed there was ‘little strategic flexibility’, when, in fact, Dowding’s air defence system provided exactly the opposite. The Me110, he claimed, was a superior fighter to the Hurricane. Even more glaring were the omissions. The Luftwaffe had no concept of how the air defence system worked, no concept of there being three different commands – Fighter, Coastal and Bomber – and no understanding of how repairs were organized. ‘The Luftwaffe is clearly superior to the RAF,’ he concluded, ‘as regards strength, equipment, training, command and location of bases.’7 He was correct in terms of strength only. The rest of his claims were utter twaddle. On the eve of Adlertag, Schmid further reassured the Luftwaffe General Staff that some 350 British fighters had been destroyed since the beginning of July and that they were already being shot down faster than they could be produced. In fact, up to 12 August, 181 had been destroyed and more than 700 new fighter aircraft built.8 The gulf between fact and fiction was quite startling.

I HAVE ALWAYS BEEN most interested in the question of what makes a house a home. What are the elements that move a house beyond its physical structure and provide the warmth that we all crave? In my fifteen years as a designer, I’ve come to understand that the answer is simple: It is about surrounding ourselves with things we love. (...) And in this case, the beauty comes from the owners’ love of books. Books are beautiful objects in their own right—their bindings and covers—and the space they fill on shelves or stacked on coffee tables in colorful piles add balance and texture to any room. And just like any other part of a home, books require maintenance: They need to be dusted, categorized, rearranged, and maintained. Our relationship with them is dynamic and ever changing. But our connection to them goes beyond the material. In each house we visited, the libraries were the heart of the home, meaningful to the collectors’ lives. In this book, we tried to capture what they brought to the home—the life and spirit books added. Some subjects have working libraries they constantly reference; others fill their shelves with the potential pleasures of the unread. When we visited the homes, many people could find favorite books almost by osmosis, using systems known only to themselves. (...) As we found repeatedly, surrounding yourself with books you love tells the story of your life, your interests, your passions, your values. Your past and your future. Books allow us to escape, and our personal libraries allow us to invent the story of ourselves—and the legacy that we will leave behind. There’s a famous quote attributed to Cicero: “A room without books is like a body without a soul.” If I suspected this before, I know it now. I hope you’ll find as much pleasure in discovering these worlds as we did.

In about 1951, a quality approach called Total Productive Maintenance (TPM) came on the Japanese scene. Its focus is on maintenance rather than on production. One of the major pillars of TPM is the set of so-called 5S principles. 5S is a set of disciplines—and here I use the term “discipline” instructively. These 5S principles are in fact at the foundations of Lean—another buzzword on the Western scene, and an increasingly prominent buzzword in software circles. These principles are not an option. As Uncle Bob relates in his front matter, good software practice requires such discipline: focus, presence of mind, and thinking. It is not always just about doing, about pushing the factory equipment to produce at the optimal velocity. The 5S philosophy comprises these concepts: • Seiri, or organization (think “sort” in English). Knowing where things are—using approaches such as suitable naming—is crucial. You think naming identifiers isn’t important? Read on in the following chapters. • Seiton, or tidiness (think “systematize” in English). There is an old American saying: A place for everything, and everything in its place. A piece of code should be where you expect to find it—and, if not, you should re-factor to get it there. • Seiso, or cleaning (think “shine” in English): Keep the workplace free of hanging wires, grease, scraps, and waste. What do the authors here say about littering your code with comments and commented-out code lines that capture history or wishes for the future? Get rid of them. • Seiketsu, or standardization: The group agrees about how to keep the workplace clean. Do you think this book says anything about having a consistent coding style and set of practices within the group? Where do those standards come from? Read on. • Shutsuke, or discipline (self-discipline). This means having the discipline to follow the practices and to frequently reflect on one’s work and be willing to change.

As humans we spend our time seeking big, meaningful experiences. So the afterlife may surprise you when your body wears out. We expand back into what we really are—which is, by Earth standards, enormous. We stand ten thousand kilometers tall in each of nine dimensions and live with others like us in a celestial commune. When we reawaken in these, our true bodies, we immediately begin to notice that our gargantuan colleagues suffer a deep sense of angst. Our job is the maintenance and upholding of the cosmos. Universal collapse is imminent, and we engineer wormholes to act as structural support. We labor relentlessly on the edge of cosmic disaster. If we don’t execute our jobs flawlessly, the universe will re-collapse. Ours is complex, intricate, and important work. After three centuries of this toil, we have the option to take a vacation. We all choose the same destination: we project ourselves into lower-dimensional creatures. We project ourselves into the tiny, delicate, three-dimensional bodies that we call humans, and we are born onto the resort we call Earth. The idea, on such vacations, is to capture small experiences. On the Earth, we care only about our immediate surroundings. We watch comedy movies. We drink alcohol and enjoy music. We form relationships, fight, break up, and start again. When we’re in a human body, we don’t care about universal collapse—instead, we care only about a meeting of the eyes, a glimpse of bare flesh, the caressing tones of a loved voice, joy, love, light, the orientation of a house plant, the shade of a paint stroke, the arrangement of hair. Those are good vacations that we take on Earth, replete with our little dramas and fusses. The mental relaxation is unspeakably precious to us. And when we’re forced to leave by the wearing out of those delicate little bodies, it is not uncommon to see us lying prostrate in the breeze of the solar winds, tools in hand, looking out into the cosmos, wet-eyed, searching for meaninglessness.

Finally, as I’ve emphasized, there is the level of conscious public policy. A Soviet official issuing a planning document, or an American politician calling for job creation, might not be entirely aware of the likely effects of their action. Still, once a situation is created, even as an unintended side effect, politicians can be expected to size up the larger political implications of that situation when they make up their minds what—if anything—to do about it. Does this mean that members of the political class might actually collude in the maintenance of useless employment? If that seems a daring claim, even conspiracy talk, consider the following quote, from an interview with then US president Barack Obama about some of the reasons why he bucked the preferences of the electorate and insisted on maintaining a private, for-profit health insurance system in America: “I don’t think in ideological terms. I never have,” Obama said, continuing on the health care theme. “Everybody who supports single-payer health care says, ‘Look at all this money we would be saving from insurance and paperwork.’ That represents one million, two million, three million jobs [filled by] people who are working at Blue Cross Blue Shield or Kaiser or other places. What are we doing with them? Where are we employing them?”9 I would encourage the reader to reflect on this passage because it might be considered a smoking gun. What is the president saying here? He acknowledges that millions of jobs in medical insurance companies like Kaiser or Blue Cross are unnecessary. He even acknowledges that a socialized health system would be more efficient than the current market-based system, since it would reduce unnecessary paperwork and reduplication of effort by dozens of competing private firms. But he’s also saying it would be undesirable for that very reason. One motive, he insists, for maintaining the existing market-based system is precisely its inefficiency, since it is better to maintain those millions of basically useless office jobs than to cast about trying to find something else for the paper pushers to do.10 So here is the most powerful man in the world at the time publicly reflecting on his signature legislative achievement—and he is insisting that a major factor in the form that legislature took is the preservation of bullshit jobs.

Many of us juggle multiple life factors including businesses to run, work to go to, children to take care of, our physical bodies to tend to, homes and cars that need maintenance, friends and family to keep up with, groups and communities to stay active with, emails to respond to and an online presence to maintain. Not to mention the time needed for self-care, exercise, play, personal growth, meditation practice, shows to binge or simple quiet time in nature. Economic times have also changed. For many, a single income is barely enough to support a single person, let alone a family. As I enumerate all of these life factors, I’m actually surprised anyone has time for even one securely attached relationship. Secure attachment takes time, both to establish and to maintain. Research shows that it takes babies up to seven months for their attachment to their caregivers to become securely established, and for adults, a securely attached romantic relationship takes approximately two years to really solidify.60 So, while you might feel an instant resonance or connection with someone, building an actual relationship based on trust, seeing each other in multiple contexts, deeply understanding each other and relating in securely attached ways requires time.

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He strode forward, heedless of the murmuring that began among the women when they saw him. Then Sara turned, and her gaze met his. Instantly a guilty blush spread over her cheeks that told him all he needed to know about her intent. “Good afternoon, ladies,” he said in steely tones. “Class is over for today. Why don’t you all go up on deck and get a little fresh air?” When the women looked at Sara, she folded her hands primly in front of her and stared at him. “You have no right to dismiss my class, Captain Horn. Besides, we aren’t finished yet. I was telling them a story—” “I know. You were recounting Lysistrata.” Surprise flickered briefly in her eyes, but then turned smug and looked down her aristocratic little nose at him. “Yes, Lysistrata,” she said in a sweet voice that didn’t fool him for one minute. “Surely you have no objection to my educating the women on the great works of literature, Captain Horn.” “None at all.” He set his hands on his hips. “But I question your choice of material. Don’t you think Aristophanes is a bit beyond the abilities of your pupils?” He took great pleasure in the shock that passed over Sara’s face before she caught herself. Ignoring the rustle of whispers among the women, she stood a little straighter. “As if you know anything at all about Aristophanes.” “I don’t have to be an English lordling to know literature, Sara. I know all the blasted writers you English make so much of. Any one of them would have been a better choice for your charges than Aristophanes.” As she continued to glower at him unconvinced, he scoured his memory, searching through the hundreds of verse passages his English father had literally pounded into him. “You might have chosen Shakespeare’s The Taming of the Shrew, for example—‘fie, fie! Unknit that threatening unkind brow. / And dart not scornful glances from those eyes / to wound thy lord, thy king, thy governor.’” It had been a long time since he’d recited his father’s favorite passages of Shakespeare, but the words were as fresh as if he’d learned them only yesterday. And if anyone knew how to use literature as a weapon, he did. His father had delighted in tormenting him with quotes about unrepentant children. Sara gaped at him as the other women looked from him to her in confusion. “How . . . I mean . . . when could you possibly—” “Never mind that. The point us, you’re telling them the tale of Lysistrata when what you should be telling them is ‘thy husband is thy lord, thy life, thy keeper. /thy head, thy sovereign; one that cares for thee / and for thy maintenance commits his body / to painful labour by both sea and land.’” Her surprise at this knowledge of Shakespeare seemed to vanish as she recognized the passage he was quoting—the scene where Katherine accepts Petruchio as her lord and master before all her father’s guests. Sara’s eyes glittered as she stepped from among the women and came nearer to him. “We are not your wives yet. And Shakespeare also said ‘sigh no more, ladies, sigh no more / men were deceivers ever / one foot on sea and one on shore / to one thing constant never.’” “Ah, yes. Much Ado About Nothing. But even Beatrice changes her tune in the end, doesn’t she? I believe it’s Beatrice who says, ‘contempt, farewell! And maiden pride, adieu! / no glory lives behind the back of such./ and Benedick, love on, I will requite thee, / taming my wild heart to thy loving hand.’” “She was tricked into saying that! She was forced to acknowledge him as surely as you are forcing us!” “Forcing you?” he shouted. “You don’t know the meaning of force! I swear, if you—” He broke off when he realized that the women were staring at him with eyes round and fearful. Sara was twisting his words to make him sound like a monster. And succeeding, too, confound her.

How I Turned a Troubled Company into a Personal Fortune. How to ________ This is a simple, straightforward headline structure that works with any desirable benefit. “How to” are two of the most powerful words you can use in a headline. Examples: How to Collect from Social Security at Any Age. How to Win Friends and Influence People. How to Improve Telemarketers' Productivity — for Just $19.95. Secrets Of ________ The word secrets works well in headlines. Examples: Secrets of a Madison Ave. Maverick — “Contrarian Advertising.” Secrets of Four Champion Golfers. Thousands (Hundreds, Millions) Now ________ Even Though They ________ This is a “plural” version of the very first structure demonstrated in this collection of winning headlines. Examples: Thousands Now Play Even Though They Have “Clumsy Fingers.” Two Million People Owe Their Health to This Idea Even Though They Laughed at It. 138,000 Members of Your Profession Receive a Check from Us Every Month Even Though They Once Threw This Letter into the Wastebasket Warning: ________ Warning is a powerful, attention-getting word and can usually work for a headline tied to any sales letter using a problem-solution copy theme. Examples: Warning: Two-Thirds of the Middle Managers in Your Industry Will Lose Their Jobs in the Next 36 Months. Warning: Your “Corporate Shield” May Be Made of Tissue Paper — 9 Ways You Can Be Held Personally Liable for Your Business's Debts, Losses, or Lawsuits Give Me ________ and I'll ________ This structure simplifies the gist of any sales message: a promise. It truly telegraphs your offer, and if your offer is clear and good, this may be your best strategy. Examples: Give Me 5 Days and I'll Give You a Magnetic Personality. Give Me Just 1 Hour a Day and I'll Have You Speaking French Like “Pierre” in 1 Month. Give Me a Chance to Ask Seven Questions and I'll Prove You Are Wasting a Small Fortune on Your Advertising. ________ ways to ________ This is just the “how to” headline enhanced with an intriguing specific number. Examples: 101 Ways to Increase New Patient Flow. 17 Ways to Slash Your Equipment Maintenance Costs. Many of these example headlines are classics from very successful books, advertisements, sales letters, and brochures, obtained from a number of research sources. Some are from my own sales letters. Some were created for this book.