Maintain Silence In Office Quotes

You didn’t warn us about this, Readier,’ said Stowley resentfully. Gilt waved his hands. ‘We must speculate to accumulate!’ he said. ‘The Post Office? Trickery and sleight of hand. Oh, von Lipwig is an ideas man, but that’s all he is. He’s made a splash, but he’s not got the stamina for the long haul. Yet as it turns out he will do us a favour. Perhaps we have been . . . a little smug, a little lax, but we have learned our lesson! Spurred by the competition we are investing several hundred thousand dollars—’ ‘Several hundred?’ said Greenyham. Gilt waved him into silence, and continued: ‘—several hundred thousand dollars in a challenging, relevant and exciting systemic overhaul of our entire organization, focusing on our core competencies while maintaining full and listening co-operation with the communities we are proud to serve. We fully realize that our energetic attempts to mobilize the flawed infrastructure we inherited have been less than totally satisfactory, and hope and trust that our valued and loyal customers will bear with us in the coming months as we interact synergistically with change management in our striving for excellence. That is our mission.’ An awed silence followed.

Don’t rush your pace between questions. After the subject responds to a question, take a momentary pause that’s just south of awkward before you ask your next question. The brief silence gives you time to digest the response, and to determine what your next question should be. In addition, a guilty person may blurt out a nugget of information that you wouldn’t have gotten if you had rushed into your next question. •    Maintain a noncoercive, nonadversarial demeanor throughout the process. Always treat the subject with dignity, respect, and compassion. •    Make the person feel good about disclosing information by rewarding him with statements like, “Thanks for sharing that,” or “That’s helpful, thank you.” •    Always incorporate catch-all questions to uncover lies of omission or information that was overlooked: “What else can we talk about that will help us understand your situation?” “What haven’t I asked you today that you think I should know about?

The position of CIA station chief is filled using an altogether different approach. Langley maintains its usual embedded subsidiary in the U.S. house of Lebanon, and for the employees of the CIA, Beirut is ground zero. It is the place where careers are made and lost, a tinderbox in which young and indestructible case officers put their tradecraft on the line to engage razor-sharp bomb-makers and witless suicidal jihadists. Iran and Pakistan might be as combustive, Iraq a few years earlier. But with the Jews to the south, the Persians to the north, and nearly twenty state-recognized religious sects, there is no more unsettled country on earth than Lebanon. And Larry Donnelly wouldn’t have been anywhere else

Over the years, as it became my responsibility to evaluate and hire new people for my unit, I developed a profile of what I wanted in a profiler. At first, I went for strong academic credentials, figuring an understanding of psychology and organized criminology was most important. But I came to realize degrees and academic knowledge weren’t nearly as important as experience and certain subjective qualities. We have the facilities to fill in any educational gaps through fine programs at the University of Virginia and the Armed Forces Institute of Pathology. What I started looking for was “right-brained,” creative-type thinkers. There are many positions within the FBI and law enforcement in general where engineering or accounting types do the best, but in profiling and investigative analysis, that kind of thinker would probably have some difficulty. Contrary to the impression given in such stories as The Silence of the Lambs, we don’t pluck candidates for the Investigative Support Unit right out of the Academy. Since our first book, Mindhunter was published, I’ve had many letters from young men and women who say they want to go into behavioral science in the FBI and join the profiling team at Quantico. It doesn’t work quite that way. First you get accepted by the Bureau, then you prove yourself in the field as a first-rate, creative investigator, then we recruit you for Quantico. And then you’re ready for two years of intensive, specialized training before you become a full-fledged member of the unit. A good profiler must first and foremost show imagination and creativity in investigation. He or she must be willing to take risks while still maintaining the respect and confidence of fellow agents and law enforcement officers. Our preferred candidates will show leadership, won’t wait for a consensus before offering an opinion, will be persuasive in a group setting but tactful in helping to put a flawed investigation back on track. For these reasons, they must be able to work both alone and in groups.