Layered Process Audit Quotes

First, it is imperative that we understand and view content moderation as existing outside of and apart from extant systems of governance. At worst, content moderation is inherently broken and, at best, is an imperfect system retrofitted to societal structures that are already deeply flawed. The processes of content moderation were not built to scale, nor were the rules created by companies; rather, they were built over time like an onion being peeled in reverse, layers stacked upon layers, always reactive to external forces. To mitigate its harms, this system must be subject to a comprehensive, external audit of both rules and processes, policies and procedures.