“
Instead of waiting for a leader you can believe in, try this: Become a leader you can believe in.
”
”
Stan Slap
“
You can’t sell it outside if you can’t sell it inside.
”
”
Stan Slap
“
Vision without action is a daydream, but action without vision is a nightmare.
”
”
Kaihan Krippendorff
“
The purpose of leadership is to change the world around you in the name of your values, so you can live those values more fully.
”
”
Stan Slap
“
Great ideas don’t die in the market, they die in the shower. People are too scared to pursue them because they appear crazy.
”
”
Kaihan Krippendorff
“
When you’re a manager, you work for your company. When you’re a leader, your company works for you.
”
”
Stan Slap
“
There is an absolute need for organizations to innovate, grow, transform, and reinvent themselves faster than ever before.
”
”
Kaihan Krippendorff
“
The first step to solving any problem is to accept one’s own accountability for creating it.
”
”
Stan Slap
“
Work/life balance is not about escaping work. It’s about living exactly the way you want to when you’re at work.
”
”
Stan Slap
“
Arming employees with the tools, know-how, and mindset needed to successfully innovate on a continual basis will be paramount to organizational survival.
”
”
Kaihan Krippendorff
“
Of the top 10 sources of innovation, employees are the only resource that you can control and access that your competitors cannot. Employees are the one asset you have that can actually be a sustainable competitive advantage.
”
”
Kaihan Krippendorff
“
Profitability. Growth. Quality. Exceeding customer expectations. These are not examples of values. These are examples of corporate strategies being sold to you as values.
”
”
Stan Slap
“
What first separates a leader from a normal human being? A leader knows who they are as a human being.
”
”
Stan Slap
“
True leaders live their values everywhere, not just in the workplace.
”
”
Stan Slap
“
Innovation is a learned organizational capability. You must train people how to innovate and navigate organizational barriers that kill off good ideas before they can be tested.
”
”
Kaihan Krippendorff
“
The problem with most strategic planning processes is they are not designed to create strategy. They are designed to create consistency and predictability.
”
”
Kaihan Krippendorff
“
When rewards come from an external source instead of an internal source, they’re unreliable, which means they’re dangerous if you grow to depend on them.
”
”
Stan Slap
“
The first step out of the gate has to be knowing where you want to end up. What do you really want from your company?
”
”
Stan Slap
“
In case you haven't noticed...I'm very old.
”
”
Katherine Paterson
“
The worst thing in your own development as a leader is not to do it wrong. It’s to do it for the wrong reasons.
”
”
Stan Slap
“
Values are deeply held personal beliefs that form your own priority code for living.
”
”
Stan Slap
“
Values are the individual biases that allow you to decide which actions are true for you alone.
”
”
Stan Slap
“
Do we follow the road life’s placed before us?
Or do we dare step up and forge an exceptional path.
A path fraught with struggle and sacrifice,
Yet one whose outcome places us in destiny’s arms.
”
”
Christopher Babson (Breakout Presentations: "WOW!" People in Business and Life)
“
The myth of management is that your personal values are irrelevant or inappropriate at work.
”
”
Stan Slap
“
The more you engage and connect, the more engagements and connections you will have.
”
”
Loren Weisman
“
It is ironic how those so hungry for an honest opinion are so quickly offended by that honesty. If you are not ready to hear the bad with the good, do not ask.
”
”
Loren Weisman
“
The personal values managers reported being the most under pressure to compromise to do their jobs successfully: 1. Family 2. Integrity.
”
”
Stan Slap
“
Success means: I want to know the work I do means something to somebody and helps make the world, if not a Better place, not a worse one.
”
”
Stan Slap
“
Success for Managers means: I want to be in healthy relationships. I want a real connection with people I spend so much time with.
”
”
Stan Slap
“
Your values are your essence: an undistorted mirror showing you at your pure, attractive best.
”
”
Stan Slap
“
Careful now: even a financially rewarding, intellectually stimulating work environment isn’t the same as living your own values.
”
”
Stan Slap
“
It’s impossible for a company to get what it wants most if managers have to make a choice between their own values and company priorities.
”
”
Stan Slap
“
A manager’s emotional commitment is the ultimate trigger for their discretionary effort, worth more than financial, intellectual & physical commitment combined.
”
”
Stan Slap
“
It takes thirty-three days to write a book--only thirty-three days. remember, writers lie for a living.
”
”
Darynda Jones
“
Do one good thing everyday, that someone is afraid to do
”
”
Leymah Gbowee
“
A company can’t buy true emotional commitment from managers no matter how much it’s willing to spend; this is something too valuable to have a price tag. And yet a company can’t afford not to have it.
”
”
Stan Slap
“
Try not to take this the wrong way, but your brain is smarter than you are.
”
”
Stan Slap
“
Human behavior is only unpredictable and dangerous if you don’t start from humanity in the first place.
”
”
Stan Slap
“
You can stuff yourself with emotional fulfillment until it’s dribbling down your chin & your ego will quickly chomp it down and demand more.
”
”
Stan Slap
“
The economy is in ruins! Bottom line? Good management will defeat a bad economy.
”
”
Stan Slap
“
Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.
”
”
Stan Slap
“
You don't have to fear your own company being perceived as human. You want it. People don't trust companies; they trust people.
”
”
Stan Slap
“
There will be plenty of other problems in the future. This is as good a time as any to get ahead of them.
”
”
Stan Slap
“
You’ve climbed too many mountains and crossed too many rivers to stop and turn back now.
”
”
Eleanor Brownn (Mile 9: The true story of a lifelong couch potato who one day made a decision that changed everything)
“
The question is not how to get managers’ emotional commitment but why manager’s don’t give it even if they like their company.
”
”
Stan Slap
“
Let’s get right on top of the bottom line: You must live your personal values at work.
”
”
Stan Slap
“
Management controls performance in people because it impacts skills; it’s a matter of monitoring, analyzing and directing.
”
”
Stan Slap
“
Leadership creates performance in people because it impacts willingness; it’s a matter of modeling, inspiring, and reinforcing.
”
”
Stan Slap
“
Any expert will tell you that if you want emotionally committed relationships then people must be allowed to be true to who they are.
”
”
Stan Slap
“
Companies should be the best possible place to practice fulfillment, to live out values and to realize deep connectivity and purpose.
”
”
Stan Slap
“
When you’re not on your own agenda, you’re prey to the agenda of others.
”
”
Stan Slap
“
When you don’t know what true for you, everyone else has unusual influence.
”
”
Stan Slap
“
Why live my personal values at work? This is an excellent question to ask. If your attorneys are planning an insanity defense.
”
”
Stan Slap
“
This is your one and only precious life. Somebody’s going to decide how it’s going to be lived and that person had better be you.
”
”
Stan Slap
“
Confidence is always in direct proportion to preparation!
”
”
Daren Martin
“
In tough times will you whine or shine?
”
”
Daren Martin
“
Why wait? Do it now.
”
”
Daren Martin
“
Never confuse a clear path with a short distance.
”
”
Daren Martin
“
Today you can be inactive, reactive, or proactive! Choose your "active" wisely.
”
”
Daren Martin
“
Here’s what you need to know most about leadership: Lead your own life first. The only thing in this world that will dependably happen from the top down is the digging of your grave.
”
”
Stan Slap
“
Leadership reveals itself in the big moments, but is forged in the small. It is the exponential and compounding product of our many incremental behaviors and actions; all of which arise out of our choices in values, beliefs & emotions. Choices all. Not a one is thrust upon us.
”
”
Christopher Babson (Breakout Presentations: "WOW!" People in Business and Life)
“
Even if you’re not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your vest will encourage others to feel that you are trustworthy enough to be trusted with their personal details.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Research shows that we need to take a break and decompress so we can be at our best at work—and at home. Maybe we should ask if the life we’re working so hard to create is fun to live?
When’s the last time you disconnected and took a vacation?
”
”
Tina Hallis (Sharpen Your Positive Edge: Shifting Your Thoughts for More Positivity and Success)
“
The company may have captured their minds, their bodies and their pockets, but that doesn’t mean it’s captured their hearts.
”
”
Stan Slap
“
Your dreams and the dreams of your company may be different, but they are in no way incompatible.
”
”
Stan Slap
“
Your company really has to work for you before you’ll really work for your company.
”
”
Stan Slap
“
Imagine a world where what you say synchs up, not sinks down.
”
”
Stan Slap
“
Your company is its own competition and can deliver itself debilitating blows the competition only dreams of.
”
”
Stan Slap
“
It is not your fans or your customers’ job to market you. Stop treating them like it is.
”
”
Loren Weisman
“
Rapport allows you to create a friendly compatibility and easy companionship which feels comfortable and enjoyable.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Do you approach people with a heart of service or with a hidden agenda? Make no mistake, will feel your intentions, even when not spoken.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Learn to choose your battles carefully. When you exercise discretion, you will realize that most fights are best avoided. Let those sleeping dogs sleep!
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
The truth may be true, but a discreet person understands that speaking the truth isn’t always helpful. It can also be hurtful and harmful.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret sauce for healthy relationships.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Be Interested & Interesting. People will be more interested in you when you are interested in them. If you want to impress, talk to them about . . . them.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Practicing positivity is like brushing our teeth—it doesn’t last, so we have to repeat often. That’s where the effort and practice come in.
”
”
Tina Hallis (Sharpen Your Positive Edge: Shifting Your Thoughts for More Positivity and Success)
“
When a leader nurtures an environment of trust, respect, and honesty—business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
When we look at our words and deeds in this context, it strengthens our resolve to be incredibly selective. Everything we say and do becomes a part of who we are and how we connect to others.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
A discreet person . . .
• is strong, yet humble;
• expresses genuine concern and interest;
• exercises caution to avoid unnecessary risks;
• knows intuitively when a situation or conversation is heading in the wrong direction;
• does not need to tear others down to build himself up;
• refrains from using foul language or speaking brashly;
• regulates her reactions and responds appropriately;
• takes the higher road rather than wrestling in the mud;
• remains gracious and poised in the heat of the moment;
• refrains from unnecessary confrontations;
• does not break confidence or share other people’s secrets with which they have been entrusted;
• communicates with deliberation and confidence.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
What are those behaviors that make us take pause to think twice about a person’s trustworthiness? Guarded body language, lack of eye contact, nervous fidgeting, interrupting, speaking ill of others, lying, arrogance, and gossip to name a few.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
While working with different people in different cities with very different viewpoints, I noticed one very similar theme: The people who blamed everything and everybody else for their lack of success tended to continue to have a lack of success.
”
”
Loren Weisman
“
I see many more successes and wins from those working to be better over those trying to be the best.
Remove the hype, the hate and the ego in your growth to truly grow to your potential and beyond.
Stop subscribing to the idea that you have to be the best.
”
”
Loren Weisman
“
Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you’ll need to achieve greater understanding, especially when others have personalities, experiences, needs, and preferences different from your own.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
An ambivert navigates the introvert/extrovert spectrum with ease since they do not fit directly into either category. Since neither label applies to them, they are social chameleons who adapt to their environment to maximize their interaction and optimize their results.
”
”
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
UN-Impressives
• Lying.
• Bragging.
• Gossiping.
• Cursing and using foul language.
• Making self-deprecating comments.
• Regularly expressing worry and anxiety.
• Criticizing and condemning people and situations.
• Demonstrating a lack of emotional intelligence or compassion.
”
”
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
I’ve Got to Trust You to Like You
People want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything shuts down. And then there's little hope of moving forward in a positive way—you’re done.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When people make you feel important, doesn’t it elevate them in your eyes? Learn to do the same for others.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
UN-Impressive Acts of Indiscretion
• Forwarding other people's emails without getting permission.
• Throwing other people under the bus to save yourself.
• Talking loudly, being boorish and insensitive to the others around you.
• Flagrant cheating.
• Burning bridges.
• Talking smack.
• Dissing your competitor to your customer.
• Oversharing and revealing too much personal information about yourself and others.
• Breaking trust by sharing someone else’s secrets.
• Being passive-aggressive to manipulate a situation or person.
• Saying one thing and doing another.
• Being two-faced.
• Lying by omission.
• Dispensing bulls#@%!
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and inevitably determine your outcomes. Utilize this circular truth by using positive thoughts to create positive outcomes. It is a choice you get to make every day. Choose wisely.
”
”
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
Ambiverts typically . . .
• Can process information both internally and externally. They need time to contemplate on their own, but consider the opinions and wisdom from people whom they trust when making a decision.
• Love to engage and interact enthusiastically with others, however, they also enjoy calm and profound communication.
• Seek to balance between their personal time and social time, they value each greatly.
• Are able to move from one situation to the next with confidence, flexibility, and anticipation.
“Not everyone is going to like us or understand us. And that is okay. It may have nothing to do with us personally; but rather more about who they are and how they relate to the world.
”
”
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
Oversharing
Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How could saying too much, too soon possibly help their case or earn the respect of others? Perhaps their insatiable need to share every sordid detail of their existence satisfies a yearning to get attention, gain sympathy, or make friends.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
The irony is that their enthusiasm for personal revelation can backfire badly and have the opposite effect. People become their own worst enemies and don’t need anyone else’s help in making themselves the brunt of gossip, judgment, and ridicule. A person who overshares demonstrates a lack of dignity, maturity, and discrimination, and it may also be a strong indicator of self-absorbed narcissism and exhibitionism.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
According to one recent study [...] the [climate change] denial-espousing think tanks and other advocacy groups making up what sociologist Robert Brulle calls the “climate change counter-movement” are collectively pulling in more than $ 900 million per year for their work on a variety of right-wing causes, most of it in the form of “dark money”— funds from conservative foundations that cannot be fully traced.
This points to the limits of theories like cultural cognition that focus exclusively on individual psychology. The deniers are doing more than protecting their personal worldviews - they are protecting powerful political and economic interests that have gained tremendously from the way Heartland and others have clouded the climate debate. The ties between the deniers and those interests are well known and well documented. Heartland has received more than $ 1 million from ExxonMobil together with foundations linked to the Koch brothers and the late conservative funder Richard Mellon Scaife. Just how much money the think tank receives from companies, foundations, and individuals linked to the fossil fuel industry remains unclear because Heartland does not publish the names of its donors, claiming the information would distract from the “merits of our positions.” Indeed, leaked internal documents revealed that one of Heartland’s largest donors is anonymous - a shadowy individual who has given more than $ 8.6 million specifically to support the think tank’s attacks on climate science.
Meanwhile, scientists who present at Heartland climate conferences are almost all so steeped in fossil fuel dollars that you can practically smell the fumes. To cite just two examples, the Cato Institute’s Patrick Michaels, who gave the 2011 conference keynote, once told CNN that 40 percent of his consulting company’s income comes from oil companies (Cato itself has received funding from ExxonMobil and Koch family foundations). A Greenpeace investigation into another conference speaker, astrophysicist Willie Soon, found that between 2002 and 2010, 100 percent of his new research grants had come from fossil fuel interests.
”
”
Naomi Klein (This Changes Everything: Capitalism vs. The Climate)
“
8 Ways to Shine a Positive Light on Others
1. Let the other person appear smart. The person who desperately tries to be the smartest person in the room inevitably comes off as the least.
2. Don’t bring attention to anything which may embarrass another person. Whether your conversation partner has poor grammar, a pimple on his chin, or lacks social grace, a discreet person does not say or do anything which would make another feel ashamed, embarrassed, or humiliated. Allow the other person to maintain his own grace and dignity.
3. Ask their opinions, seek their advice, ask them inquiring questions. By allowing them to reveal their opinions and knowledge, you will demonstrate respect and make them feel important.
4. Practice patience. Sometimes it takes a person a moment to gather her thoughts, process information, or respond appropriately. Your patience is respectful and appreciated.
5. Maintain your calm. Rather than react with anger or defensiveness, regulate your response and shift the energy into a more positive direction.
6. Put your ego aside. Allow another to triumph and enjoy the spotlight.
7. Be aware and concerned for the feelings of others.
8. Purposely seek ways to put others at ease and make them feel comfortable.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
Introverts typically . . .
• Process information internally. It is normal for them to continuously contemplate, generate, circulate, evaluate, question, and conclude.
• Are rejuvenated and energized by rest, relaxation, and down-time.
• Need time to process and adapt to a new situation or setting, otherwise it is draining.
• Tend to be practical, simple, and neutral in their clothing, furnishings, offices, and surroundings.
• Choose their friends carefully and focus on quality, not quantity. They enjoy the company of people who have similar interests and intellect.
• May resist change if they are not given enough notice to plan, prepare, and execute. Sudden change creates stress and overwhelm.
”
”
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
13 Ways to Make Other People Feel Important
1. Ask people questions about themselves, their interests, their families, their passions and their lives.
2. Catch people doing things right, pat them on the back, and acknowledge them for a job well done.
3. Celebrate their successes.
4. Be lavish in your compliments and sincere in your praise.
5. Be appreciative and say thank you.
6. Listen with genuine interest.
7. Respect their opinions.
8. Encourage people with words of affirmation and validation.
9. Brag about people behind (and in front of) their backs.
10. Make the time and space to be fully present and engaged.
11. Spend quality time together.
12. Share your authentic self and be real.
13. Offer comfort and compassion.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))