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Lawyers retained by insurance companies are just another part of the claims processing system, and they are, for the companies, just another outside vendor of services, like the companies that furnish janitorial services or office supplies. As such, they are subject to cost control systems, mostly put into place as part of the redesign of claims processing.
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Jay M. Feinman (Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It)