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Finally, you get to explain the way you are, and justify staying that way. This payoff, the strongest of the three, is directly connected to the “in order to” column of your Winning Strategy. Indeed, a racket can be thought of as the “dark side” of your Winning Strategy, the side that you would rather dismiss from sight, because you don’t want to acknowledge its hold on you. The film producer who never works up to her potential is running a racket. She can always say to herself, “I could have done more to make that work”—which becomes a handy justification for things staying the way they are. An executive named Jack identified his racket accurately when he said, “I keep telling my people what I want them to do, but in the deep recesses of my mind, I wonder, with a good deal of concern, what would happen if they really did all the things I requested. In my gut, I can’t help but feel I would no longer be necessary. Of course, that’s very human of me and not something that readily comes into my mind, but whether I am aware of it or not, it lives very viscerally for me. Do I really want to be dispensable? I tell myself and everyone else, I want to be dispensable—I harp on it all the time—and yet I have the ugly confrontation with the truth inside my thoughts. The recurring fear is: If I become dispensable, I’ll have to find something else to do.” Jack’s Winning Strategy was listening for “What is the largest possibility?” so as to act by “challenging and arguing,” in order to “be the best and avoid being ordinary.” When he looked at the unwanted condition of being indispensable, saw it as a racket, and asked, “What is the payoff?” he replied, “The payoff is to justify staying the way I am—that is, being indispensable. If I were dispensable, I would be like anyone else—ordinary. And in my Winning Strategy, being ordinary is something that I’m constitutionally unwilling to tolerate.
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Tracy Goss (The Last Word on Power: Executive Re-Invention for Leaders Who Must Make the Impossible Happen)