Iso 9000 Quotes

In the Laundry we supposedly pride ourselves on our procedures. We’ve got procedures for breaking and entering offices, procedures for reporting a shortage of paper clips, procedures for summoning demons from the vasty deeps, and procedures for writing procedures. We may actually be on track to be the world’s first ISO-9000 total-quality-certified intelligence agency.

The Laundry may have a bureaucracy surfeit and a craze for ISO-9000 certification, but GCHQ is even worse, with some bizarre spatchcock version of BS5720 quality assurance applied to all their procedures in an attempt to ensure that the Home Office minister can account for all available paper clips in near real-time if challenged in the House by Her Majesty’s loyal opposition. On the other hand, they’ve got a bigger budget than us and all they have to worry about is having to read other people’s email, instead of having their souls sucked out by tentacular horrors from beyond the universe. “Oh, and you really ought to wear a tie when you’re representing us in public,” Phil says apologetically at the end of his spiel. “And get a haircut,” Jane adds with a smile. Bastards. The