Interpersonal Tact Quotes

Margot thought: oh, no. But the thought of what it would take to stop what she had set in motion was overwhelming; it would require an amount of tact and gentleness that she felt was impossible to summon. It wasn't that she was scared he would try to force her to do something against her will but that insisting they stop now, after everything she'd done to push this forward, would make her seem spoiled and capricious, as if she'd ordered something at a restaurant and then, once the food arrived, had changed her mind and sent it back.

As Coates explains, hedges like these “are used to respect the face needs of all participants, to negotiate sensitive topics, and to encourage the participation of others.” These interpersonal tools are especially handy for women, who almost always dive into sensitive territory at some point during their discussions. Coates collected some enlightening data on how women hedge with one another from a group discussion among female friends about Britain’s notorious Yorkshire Ripper case of the early 1980s. The speakers were recalling how, during the hunt for the perpetrator, the police asked the public to consider their family members as suspects. At one point, a woman named Sally revealed that she once thought for a second that the killer might have been her husband. The hedges in her statement are underlined: “Oh god yes well I mean we were living in Yorkshire at the time and I—I mean I. I mean I did/ I sort of thought well could it be John?” These hedges here are not representative of Sally’s indecision—she isn’t hedging or breaking off her sentences due to, as Otto Jespersen said, “talking without having thought out what [she is] going to say.” Sally knows exactly what she wants to get across. But because the topic at hand is so sensitive, she needs the wells and I means so she doesn’t come off as brusque and unfeeling. “Self-disclosure of this kind can be extremely face-threatening,” Coates explains. “Speakers need to hedge their statements.” This is true in so many situations. For instance, saying something along the lines of, “I mean, I just feel like you should maybe, well, try seeing a therapist” is a gentler, easier-to-hear way of saying, “You should see a therapist.” The latter statement, though direct, could come across as cold in the context of a heart-to-heart conversation. The hedged version is more tactful and open, inviting of the listener’s point of view, and leaves space for them to interject or share a different perspective (unlike “You should see a therapist,” which is closed off and doesn’t make room for anyone else’s input).