I'm Not Average Quotes

I’m intimidated by the fear of being average.

I'm never overwhelmed or under it either; just nicely whelmed. I'm OK. Nothing spectacular but sometimes special. I look in the mirror and see this medium average person. A little tired, a little sad, but not falling apart.

I'm just a little bit sicker then the average individual I think.

We've got a sort of brainwashing going on in our country, Morrie sighed. Do you know how they brainwash people? They repeat something over and over. And that's what we do in this country. Owning things is good. More money is good. More property is good. More commercialism is good. More is good. More is good. We repeat it--and have it repeated to us--over and over until nobody bothers to even think otherwise. The average person is so fogged up by all of this, he has no perspective on what's really important anymore. Wherever I went in my life, I met people wanting to gobble up something new. Gobble up a new car. Gobble up a new piece of property. Gobble up the latest toy. And then they wanted to tell you about it. 'Guess what I got? Guess what I got?' You know how I interpreted that? These were people so hungry for love that they were accepting substitutes. They were embracing material things and expecting a sort of hug back. But it never works. You can't substitute material things for love or for gentleness or for tenderness or for a sense of comradeship. Money is not a substitute for tenderness, and power is not a substitute for tenderness. I can tell you, as I'm sitting here dying, when you most need it, neither money nor power will give you the feeling you're looking for, no matter how much of them you have.

Who's to say what's better or worse anyway? Who's to even say what's normal or average? We're all different people and we're allowed to be different from on another. If someone ever says you're weird, say thank you. And then curtsy. No, don't curtsy. That might be too weird. Bow. And tip your imaginary hate. That'll show them.

I can explain myself: If you want to be safe, walk in the middle of the street. I’m not joking. You’ve been told to look both ways before crossing the street, and the sidewalk is your friend, right? Wrong. I’ve spent years walking sidewalks at night. I’ve looked around me when it was dark, when there were men following me, creeping out of alleyways, attempting to goad me into speaking to them and shouting obscenities at me when I wouldn’t, and I suddenly realised that the only place left to go was the middle of street. But why would I risk it? Because the odds are in my favour. In the States, someone is killed in a car accident on average every 12.5 minutes, while someone is raped on average every 2.5 minutes. Even when factoring in that, one, I am generously including ALL car-related accidents and not just those involving accidents, and two, that the vast majorities of rapes still go unreported […] And, thus, this is now the way I live my life: out in the open, in the middle of everything, because the middle of the street is actually the safest place to walk.

I'm an average person. Is just that I like reading.

I don’t know how they do it. I don’t know how anybody does it, waking up every morning and eating and moving from the bus to the assembly line, where the teacherbots inject us with Subject A and Subject B, and passing every test they give us. Our parents provide the list of ingredients and remind us to make healthy choices: one sport, two clubs, one artistic goal, community service, no grades below a B, because really, nobody’s average, not around here. It’s a dance with complicated footwork and a changing tempo. I’m the girl who trips on the dance floor and can’t find her way to the exit. All eyes on me.

I bet if you look at the average teenager and the average adult, the average teenager has read more books in the last year than the average adult. Now of course the adult would be all like, 'I'm busy, I got a job, I got stuff to do.' WHATEVER! READ! I mean, you're watching CSI: Miami. Why would you be watching CSI: Miami, when you could be READING CSI: Miami, the novelization?

I think that you are the liar!" I say, my voice quaking. "You tell me you love me, you trust me, you think I'm more perceptive than the average person. And the first second that belief in my perceptiveness, that trust, that love is put to the test, it falls apart." I am crying now, but I am not ashamed of the tears shining on my cheeks or the thickness of my voice. "So you must have lied when you told me all those things... you must have, because I can't believe your love is really that feeble.

Are you suggesting I’m not normal? (Nykyrian) Oh yeah, baby, you ooze normality. From the top of that assassin’s braid to the tip of those boots that I’m pretty sure conceal retractable blades. You’re just an average joe. No doubt about it. Cause, you know, everyone sits for hours doing nothing but typing. (Kiara)

The average person is still under the aberrant delusion that food should be somebody else's responsibility until I'm ready to eat it.

I’m going to tell you something once and then whether you die is strictly up to you," Westley said, lying pleasantly on the bed. "What I’m going to tell you is this: drop your sword, and if you do, then I will leave with this baggage here"—he glanced at Buttercup—"and you will be tied up but not fatally, and will be free to go about your business. And if you choose to fight, well, then, we will not both leave alive." You are only alive now because you said 'to the pain.' I want that phrase explained." My pleasure. To the pain means this: if we duel and you win, death for me. If we duel and I win, life for you. But life on my terms. The first thing you lose will be your feet. Below the ankle. You will have stumps available to use within six months. Then your hands, at the wrists. They heal somewhat quicker. Five months is a fair average. Next your nose. No smell of dawn for you. Followed by your tongue. Deeply cut away. Not even a stump left. And then your left eye—" And then my right eye, and then my ears, and shall we get on with it?" the Prince said. Wrong!" Westley’s voice rang across the room. "Your ears you keep, so that every shriek of every child shall be yours to cherish—every babe that weeps in fear at your approach, every woman that cries 'Dear God, what is that thing?' will reverberate forever with your perfect ears. That is what 'to the pain' means. It means that I leave you in anguish, in humiliation, in freakish misery until you can stand it no more; so there you have it, pig, there you know, you miserable vomitous mass, and I say this now, and live or die, it’s up to you: Drop your sword!" The sword crashed to the floor.

I'm not the average girl from your video and I ain't built like a supermodel but I learned to love myself unconditionally because I am a queen

I’m average. I’ve been average most of my life, but there are moments where I feel extraordinary. Invincible. Able to conquer any fear and step outside any box. There is no illusion, no fantasy. I can climb a forty-foot pole. I can fly eighty-feet in the air. I can be taller than tall. It’s a dream that I’m living. Every day. With him.

I usually am right. It’s just good sense to go through life assuming that I am. It’s the law of averages. Better to assume I’m always right and occasionally be wrong than to fiddle about doubting myself all the time, saying to everyone, “Yes, but what do you think?

I'm drawn to unusual, even freakish people. Why? They are far more engaging than the ordinary, which the world has too much of.

Now, I don’t think I’m a stupid guy. I’m just an average guy who does stupid things.

This is the truth: We are a nation accustomed to being afraid. If I’m being honest, not just with you but with myself, it’s not just the nation, and it’s not just something we’ve grown used to. It’s the world, and it’s an addiction. People crave fear. Fear justifies everything. Fear makes it okay to have surrendered freedom after freedom, until our every move is tracked and recorded in a dozen databases the average man will never have access to. Fear creates, defines, and shapes our world, and without it, most of us would have no idea what to do with ourselves. Our ancestors dreamed of a world without boundaries, while we dream new boundaries to put around our homes, our children, and ourselves. We limit our potential day after day in the name of a safety that we refuse to ever achieve. We took a world that was huge with possibility, and we made it as small as we could.

Rooney dropped to her knees. ‘Georgia, I am never going to stop being your friend. And I don’t mean that in the boring average meaning of ‘friend’ where we stop talking regularly when we’re twenty-five because we’ve both met nice young men and gone off to have babies, and only get to meet up twice a year. I mean I’m going to pester you to buy a house next door to me when we’re forty-five and have finally saved up enough for our deposits. I mean I’m going to be crashing round yours every night for dinner because you know I can’t fucking cook to save my life, and if I’ve got kids and a spouse, they’ll probably come round with me, because otherwise they’ll be living on chicken nuggets and chips. I mean I’m going to be the one bringing you soup when you text me that you’re sick and can’t get out of bed and ferrying you to the doctor’s even when you don’t want to go because you feel guilty about using the NHS when you just have a stomach bug. I mean we’re gonna knock down the fence between our gardens so we have one big garden, and we can both get a dog and take turns looking after it. I mean I’m going to be here, annoying you, until we’re old ladies, sitting in the same care home, talking about putting on a Shakespeare because we’re all old and bored as shit.

This was all an excuse, I think. I was doing fine. I had a 93 average and I was holding my head above water. I had good friends and a loving family. And because I needed to be the center of attention, because I needed something more, I ended up here, wallowing in myself, trying to convince everybody around me that I have some kind of. . . disease. I don’t have any disease. I keep pacing. Depression isn’t a disease. It’s a pretext for being a prima donna. Everybody knows that. My friends know it; my principal knows it. The sweating has started again. I can feel the Cycling roaring up in my brain. I haven’t done anything right. What have I done, made a bunch of little pictures? That doesn’t count as anything. I’m finished. My principal just called me and I hung up on him and didn’t call back. I’m finished. I’m expelled. I’m finished.

What would you prefer? Life in a maximum-security prison or trapped in Jurassic Park?" "Do I have a social standing in this prison?" "No. You're just an average Joe." "Then I guess I have to go with Jurassic Park." "Why?" "Well, I'll have constant fresh air, for a start, and also if I'm going to be anyone's prey, I'm going to be the prey of an animal that's acting out of instinct rather than psychopathy... You?" "If you're in Jurassic Park, I'm in Jurassic Park.

I was told The average girl begins to plan her wedding at the age of 7 She picks the colors and the cake first By the age of 10 She knows time, And location By 17 She’s already chosen a gown 2 bridesmaids And a maid of honor By 23 She’s waiting for a man Who wont break out in hives when he hears the word “commitment” Someone who doesn’t smell like a Band-Aid drenched in lonely Someone who isn’t a temporary solution to the empty side of the bed Someone Who’ll hold her hand like it’s the only one they’ve ever seen To be honest I don’t know what kind of tux I’ll be wearing I have no clue what want my wedding will look like But I imagine The women who pins my last to hers Will butterfly down the aisle Like a 5 foot promise I imagine Her smile Will be so large that you’ll see it on google maps And know exactly where our wedding is being held The woman that I plan to marry Will have champagne in her walk And I will get drunk on her footsteps When the pastor asks If I take this woman to be my wife I will say yes before he finishes the sentence I’ll apologize later for being impolite But I will also explain him That our first kiss happened 6 years ago And I’ve been practicing my “Yes” For past 2, 165 days When people ask me about my wedding I never really know what to say But when they ask me about my future wife I always tell them Her eyes are the only Christmas lights that deserve to be seen all year long I say She thinks too much Misses her father Loves to laugh And she’s terrible at lying Because her face never figured out how to do it correctl I tell them If my alarm clock sounded like her voice My snooze button would collect dust I tell them If she came in a bottle I would drink her until my vision is blurry and my friends take away my keys If she was a book I would memorize her table of contents I would read her cover-to-cover Hoping to find typos Just so we can both have a few things to work on Because aren’t we all unfinished? Don’t we all need a little editing? Aren’t we all waiting to be proofread by someone? Aren’t we all praying they will tell us that we make sense She don’t always make sense But her imperfections are the things I love about her the most I don’t know when I will be married I don’t know where I will be married But I do know this Whenever I’m asked about my future wife I always say …She’s a lot like you

I'm not interested in absolute moral judgments. Just think of what it means to be a good man or a bad one. What, after all, is the measure of difference? The good guy may be 65 per cent good and 35 per cent bad—that's a very good guy. The average decent fellow might be 54 per cent good, 46 per cent bad—and the average mean spirit is the reverse. So say I'm 60 per cent bad and 40 per cent good—for that, must I suffer eternal punishment? "Heaven and Hell make no sense if the majority of humans are a complex mixture of good and evil. There's no reason to receive a reward if you're 57/43—why sit around forever in an elevated version of Club Med? That's almost impossible to contemplate.

According to studies, clinically depressed individuals have a more accurate grasp of reality than the average person. We tell ourselves lies and layer falsehoods and self-assurances over one another in order to cope with a world colored by pain and suffering. We put blinders on. If we lose that illusion, we crumble into depression or we crack and go mad. So perhaps I’m crazy, but only because I see things too clearly?

I’m sure I have no idea what you are talking about PRINCESS.” He tilted his head and half curtseyed when he said the last word. “That! That is what I am talking about. Since we ran into the others you have been cold and more arrogant than usual.” She kept her voice low so the others would not hear. “Is that so? I would say I was averagely arrogant

I liked that in obstetrics you end up with twice the number of patients you started with, which is an unusually good batting average compared to other specialties. (I’m looking at you, geriatrics.)

I would ask what it is you think you're doing, but... you are a teenager. I should have known better than to leave you in the car unattended. Next time, I'll seal you in there...probably with bricks. Maybe even mortar." Nick ignored his dry tone. "Just so long as you make sure nothing can get inside to kill me, I'm good with that." Ash frowned. "What are you talking about?" "The kid dead on the ground. Fourteen, Ash. Fourteen. I'm fourteen." "Yeah..." "Ash, I'm fourteen" "Got it. You're fourteen. I'm so proud you can count that high. It's a testament to the modern American educational system. But I should probably point out that you're no the only one. I'm told you go to a school with a whole class of -get this- kids who are fourteen." Nick rolled his eyes at the sarcasm. No wonder his mom wanted to hurt him for it. He finally understood. "Yeah, but they're not dead. Someone's killing fourteen-year-old boys, which I happen to be one. The cops said so. This is the second one in a day who's been murdered." "Yeah well given the lippiness of the average teenager, I can understand the urge" "You're not funny." "And you need to calm down. The only person you need to fear killing you when I'm around is me.

You’re so damned superior,” she muttered. “I’m the son of a fucking deity. You want me to be average?

I'll make a book on learning how to be a complete moron someday, and I'm sure no one will buy it, because everyone will have mastered that already by the time I gather enough moronism to process it into digestible upgrade instructions for your average village cyborg-idiot.

I’m not a fan of “finding your purpose.” I’m a fan of “living with purpose.

She's gone. Been gone for ages. They split up right after you left. That's why the grass out front started growing again." "He's got a new girlfriend?" she said quietly. "Thank god. You must be happy." "Yeah. He does. It's a relief. She's a lot nicer. But then, your average angry snake is nicer than Fiona. I'm sure she's happier wherever she is now, burning orphans or whatever she does with her time.

Teacher, may I ask a question?” “Sure,” he said, surprised, and he shook his fingers free of clinging sand. “Shoot.” “What does it mean to love God?” “Decent dinner and a bottle of average rosé. Maybe a movie. I’m not picky.

Emma and I had both died twice, and for me, that second one actually stuck. Now I was a "resurrected American," better known, in colloquial terms, as life-challenged. Or undead. Or the living dead. But I'm not a zombie. I'm just a little less alive than your average high school junior.

He is power. Man. And strength. He is charm and desire and indestructible things. I want to emit an equivalent passion. I want to be strength and desire. But I’m not sure how to match him and still move. It’s easy to be confident in the face of average-standing competition. It’s hard to pretend you’re something greater in the face of someone who’s already beyond great.

I'm just average, common too. I'm just like him and the same as you. I'm everybody's brother and son. I'm no different than anyone." Bob Dylan - Talking WWIII Blues

I’m neither plain nor pretty. I’m irrevocably average.

When the average American says, “I’m starving,” it is a prelude to a midnight raid on a well-stocked refrigerator or a sudden trip to the nearest fast food restaurant.

But truth be told, I'm not as dour-looking as I would like. I'm stuck with this round, sweetie-pie face, tiny heart-shaped lips, the daintiest dimples, and apple cheeks so rosy I appear in a perpetual blush. At five foot four, I barely squeak by average height. And then there's my voice: straight out of second grade. I come across so young and innocent and harmless that I have been carded for buying maple syrup. Tourists feel more safe approaching me for directions, telemarketers always ask if my mother is home, and waitresses always, always call me 'Hon.

I'm not your average anything and I love myself that way.

I, uh, don't think I'm, y'know, so different than your average, y'know, average.

The cult of friendship disturbs me. It's like our quality is supposed to be measured by the number of friends we have. For me, it's quite the inverse. When somebody says "I'm friends with everyone" I just assume they have the spine of your average jellyfish and the integrity of your average soap dish. "I have tons of close friends!" Ok, then you obviously have no standards. "I've slept with lots of people!" Good, I will shake your hand from inside this Hazmat suit. It's like you have to have friends or you're nothing, and you gotta have lots of friends, and the more friends you have the more value you have. This Is a way of lowering our standards to fit in. I'm a big fan of quality over quantity. Everyone wants to look at their life like it's a beer commercial they can just climb into. The larger the circle of friends the more alcohol is involved to blind yourself to the fact that you cant stand most of these assholes.

liked that in obstetrics you ended up with twice the number of patients you started with, which is an unusually good batting average compared to other specialties. (I’m looking at you, geriatrics.) I also remembered being told

We like to pretend that all those white faces who carried protest signs and batons, who turned on their sprinklers and their fire hoses, who wrote against the demonstrations and preached against the changes, just disappeared. We like to pretend that they were won over, transformed, the moment King proclaimed, “I have a dream.” We don’t want to acknowledge that just as Black people who experienced Jim Crow are still alive, so are the white people who vehemently protected it—who drew red lines around Black neighborhoods and divested them of support given to average white citizens. We ignore that white people still avoid Black neighborhoods, still don’t want their kids going to predominantly Black schools, still don’t want to destroy segregation.

I don’t understand,’ Dad says. ‘You were such happy children.’ ‘I was never a happy child,’ George says. ‘True, but Henry was.’ ‘I’m not anymore. It’s actually hard to imagine how my life could be any more shit at this point,’ I say, and George holds up the copy of the book she’s reading. The Road. ‘Okay. Sure. It could get more shit if there was some kind of world-ending event and people started eating each other. But that’s a whole different shit scale. On your average human-emotion scale, my life is registering as the shittiest of the shit.

There's no use in denying it: this has been a bad week. I've started drinking my own urine. I laugh spontaneously at nothing. Sometimes I sleep under my futon. I'm flossing my teeth constantly until my gums are aching and my mouth tastes like blood. Before dinner last night at 1500 with Reed Goodrich and Jason Rust I was almost caught at a Federal Express in Times Square trying to send the mother of one of the girls I killed last week what might be a dried-up, brown heart. And to Evelyn I successfully Federal Expressed, through the office, a small box of flies along with a note, typed by Jean, saying that I never, ever wanted to see her face again and, though she doesn't really need one, to go on a fucking diet. But there are also things that the average person would think are nice that I've done to celebrate the holiday, items I've bought Jean and had delivered to her apartment this morning: Castellini cotton napkins from Bendel's, a wicker chair from Jenny B. Goode, a taffeta table throw from Barney's, a vintage chain-mail-vent purse and a vintage sterling silver dresser set from Macy's, a white pine whatnot from Conran's, an Edwardian nine-carat-gold "gate" bracelet from Bergdorfs and hundreds upon hundreds of pink and white roses.

Because I'm not a white boy, I'm not white enough for white folks. And because I wasn't born into the middle class, I'm not completely accepted by the mainstream. And sometimes, if you can believe it, I'm not ghetto enough for the mainstream or middle class enough for the ghetto or black enough for white folks!

On the other hand, I am not a liberal. The notion that man is a rational creature who arrives at reasonable solutions to knotty problems is much in doubt as far as I’m concerned. Liberalism depends all too much on having an optimistic view of human nature. But the history of the 20th century has not exactly fortified that notion. Moreover, liberalism also depends too much upon reason rather than any appreciation of mystery. If you start to talk about God with the average good liberal, he looks at you as if you are more than a little off. In that sense, since I happen to be—I hate to use the word religious, there are so many heavy dull connotations, so many pious self-seeking aspects—but I do believe there is a Creator who is active in human affairs and is endangered. I also believe there is a Devil who is equally active in our existence (and is all too often successful). So, I can hardly be a liberal. God is bad enough for them, but talk about the devil, and the liberal’s mind is blown. He is consorting with a fellow who is irrational if not insane. That is the end of real conversation.

I don’t say anything. I'm not sure what to say. I just breathe because I have fewer than twenty-eight thousand breaths left in me – the average number of breaths a nondying person takes per day – and I might as well use them up while I can.

I like the color of the Caribbean." I paused and absorbed the warmth of her smile before adding, "Dogs, not cats. Boxers, not briefs. Redheads over brunettes..." I glanced sideways at her, and she met my gaze. "I have a penchant for girls in velvet jackets... and I think you're the most beautiful girl I've ever seen." She choked in surprise, sputtered, and shook her head. "You see? This is what I mean." "What?" "Nobody talks like that. I barely know you." I was genuinely confused. Didn't girls like to hear this stuff? Besides, it was, conveniently enough, the truth. "Well, I talk like this. And you should be used to people telling you you're beautiful." "Well, I'm not," she said, and she sounded like she was getting irritated with me again. The feeling was mutual. I leaned against the wall and pulled up one knee. "Okay. I take it back. You are completely average. Dull, dull, dull. Unremarkable in every way.

Hey. What did you do to your - I mean, you look different." My cheeks go immediately hot. Not that your average onlooker can tell, given all the makeup I'm wearing. "Frankie and I were just messing around this morning." "Oh," he says, tying the paper from his straw into little knots. "It looks nice, I mean. I just can't see you, that's all." I make a mental note to ditch the makeup tomorrow. Then I get mad at myself for letting some boy that I just met dictate what I do with my own face. Then I get mad at myself for getting mad at myself and remember that I, too, prefer the natural look.

What would you prefer? Life in a maximum-security prison or trapped in Jurassic Park?" "Do I have a social standing in this prison?" "No. You're just an average Joe." "Then I guess I have to go with Jurassic Park." "Why?" "Well, I'll have constant fresh air, for a start, and also if I'm going to be anyone's prey, I'm going to be the prey of an animal that's acting out of instinct rather than psychopathy." "Good answer, babe. As always." "You?" He shrugged casually. "If you're in Jurassic Park, I'm in Jurassic Park.

To most people, Hans Hubermann was barely visible. An un-special person. Certainly, his painting skills were excellent. His musical ability was better than average. Somehow, though, and I’m sure you’ve met people like this, he was able to appear as merely part of the background, even if he was standing at the front of a line. He was always just there. Not noticeable.

Yes,' he said. 'That's it. They'd kick him and beat him with a switch. Then if the youngster was really bad, they'd put him in a sack and take him back to Spain.' 'Saint Nicholas would kick you?' 'Well, not anymore,' Oscar said. 'Now he just pretends to kick you.' He considered this to be progressive, but in a way I think it's almost more preverse than the original punishment.'I'm going to hurt you but not really.' How many times have we fallen for that line? The fake slap invariably makes contact, adding the elements of shock and betrayal to what had previously been plain old-fashioned fear. What kind of a Santa spends his time pretending to kick people before stuffing them into a canvas sack? Then, of course, you've got the six to eight former slaves who could potentially go off at any moment. This, I think, is the greatest difference between us and the Dutch. While a certain segment of our population might be perfectly happy with the arrangement, if you told the average white American that six to eight nameless black men would be sneaking into his house in the middle of the night, he would barricade the doors and arm himself with whatever he could get his hands on. 'Six to eight, did you say?

Sometimes I forget this insoluble mess and dream: he’ll save me, we’ll travel; we’ll hunt in the deserts, we’ll sleep on the pavements of strange cities, carelessly, without his guilt, without my pain. Or else I’m going to wake up and all the human laws and customs of this world will have changed—thanks to some magical power—or this world, without changing, will let me feel desire and be happy and carefree. What did I want from him who hurt me more than I thought it was possible for two people to hurt each other? I wanted the adventures found in kids’ books. He couldn’t give me these because he wasn’t able to. Whatever did he want from me? I never understood. He told me he was just average: average regrets, average hopes. What do I care about all that average shit that has nothing to do with adventure?

This is the list you carry in your pocket, of the things you plan to say to Kay, when you find him, if you find him: 1. I’m sorry that I forgot to water your ferns while you were away that time. 2. When you said that I reminded you of your mother, was that a good thing? 3. I never really liked your friends all that much. 4. None of my friends ever really liked you. 5. Do you remember when the cat ran away, and I cried and cried and made you put up posters, and she never came back? I wasn’t crying because she didn’t come back. I was crying because I’d taken her to the woods, and I was scared she’d come back and tell you what I’d done, but I guess a wolf got her, or something. She never liked me anyway. 6. I never liked your mother. 7. After you left, I didn’t water your plants on purpose. They’re all dead. 8. Goodbye. 9. Were you ever really in love with me? 10. Was I good in bed, or just average? 11. What exactly did you mean, when you said that it was fine that I had put on a little weight, that you thought I was even more beautiful, that I should go ahead and eat as much as I wanted, but when I weighed myself on the bathroom scale, I was exactly the same weight as before, I hadn’t gained a single pound? 12. So all those times, I’m being honest here, every single time, and anyway I don’t care if you don’t believe me, I faked every orgasm you ever thought I had. Women can do that, you know. You never made me come, not even once. 13. So maybe I’m an idiot, but I used to be in love with you. 14. I slept with some guy, I didn’t mean to, it just kind of happened. Is that how it was with you? Not that I’m making any apologies, or that I’d accept yours, I just want to know. 15. My feet hurt, and it’s all your fault. 16. I mean it this time, goodbye.

Now I was the only one left. I thought about what I was going to say: Oh, hi there, I'm Thom. I just want to say what an honor it is to be a part of this prestigious team. A leader that wants to kick my ass, some bitchy girl with a major attitude problem, a geriatric precog, a guy who should probably be quarantined at the Center for Disease Control, and me, just your average, ordinary, gay teen superhero. Surely we're what the founding members had in mind when they banded together to form the world's premier superhero group. What's not to be excited about? "I'm Thom." I scratched a dry patch above my elbow. "I can heal things. Sometimes.

The world is full of books, movies and stories about how the loss of a loved one, or a change in fortune, or a severe illness or another tragedy of such magnitude catapulted someone to reset their lives and chase long-forgotten dreams. I’m thinking of Cheryl Strayed, who hiked the Pacific Crest Trail solo after the unexpected and heartbreaking death of her mother, and Elizabeth Gilbert, who embarked on a year-long journey around the world after a painful divorce and depression. I admire their grit to pick themselves up and do something extraordinary in the face of tragedy. But what about the tragedy of a mundane, average, unfulfilling life?

Rape culture manifests in a myriad ways…but its most devilish trick is to make the average, noncriminal person identify with the person accused, instead of the person reporting the crime. Rape culture encourages us to scrutinize victims’ stories for any evidence that they brought the violence onto themselves – and always to imagine ourselves in the terrifying role of Good Man, Falsely Accused, before we ‘rush to judgment’. We're not meant to picture ourselves in the role of drunk teenager at her first college party, thinking 'Wow, he seems to think I'm pretty!' Or the woman who accepts a ride with a 'nice guy,' who's generously offered to see her safely home from the bar. Or the girl who's passed out in a room upstairs, while the party rages on below, so chaotic that her friends don't even notice she's gone. When it comes to rape, if we're expected to put ourselves in anyone else's shoes at all, it's the accused rapist's. The questions that inevitably come along with 'What was she wearing?' and 'How much did she have to drink?' are, 'What if there was no rape at all? What if she's lying? What happens to this poor slob she's accusing? What if he goes to prison for a crime he didn't commit?

Then she jerked back with a siren's smile that made his confidence falter. "Well." She tapped her chin. "That was a decent kiss, all things being equal." She pressed her hand to her chest. "My heart is, if not quite racing, then heading into a quick walk. But I need a thermometer to determine if and how high my body heated. I shall just go--" "Don't you dare." He caught her by the arm as she was on the verge of fleeing. "You know bloody well that you responded to that kiss." With a suspicious glee in her eyes, she tugged her arm from his grip. "I'm not saying I didn't respond-- just that I didn't respond to any overwhelming degree. But it was a good kiss, I suppose. Better than some, not as good as others." "What the hell do you mean? How many chaps have you kissed in the last nine years, anyway?" "No more than you've kissed women, I should imagine." "My God." "But don't worry-- I don't think the average woman would complain about your kissing. You're perfectly competent." Competent? Bloody insolent chit. Even knowing she was trying to provoke him didn't ease his wounded pride. "Perhaps we should try again." -Giles and Minerva

We have a predator that came from the depths of the cosmos and took over the rule of our lives. Human beings are its prisoners. The Predator is our lord and master. It has rendered us docile, helpless. If we want to protest, it suppresses our protest. If we want to act independently, it demands that we don't do so... I have been beating around the bush all this time, insinuating to you that something is holding us prisoner. Indeed we are held prisoner! "This was an energetic fact for the sorcerers of ancient Mexico ... They took us over because we are food for them, and they squeeze us mercilessly because we are their sustenance. just as we rear chickens in chicken coops, the predators rear us in human coops, humaneros. Therefore, their food is always available to them." "No, no, no, no," [Carlos replies] "This is absurd don Juan. What you're saying is something monstrous. It simply can't be true, for sorcerers or for average men, or for anyone." "Why not?" don Juan asked calmly. "Why not? Because it infuriates you? ... You haven't heard all the claims yet. I want to appeal to your analytical mind. Think for a moment, and tell me how you would explain the contradictions between the intelligence of man the engineer and the stupidity of his systems of beliefs, or the stupidity of his contradictory behaviour. Sorcerers believe that the predators have given us our systems of belief, our ideas of good and evil, our social mores. They are the ones who set up our hopes and expectations and dreams of success or failure. They have given us covetousness, greed, and cowardice. It is the predators who make us complacent, routinary, and egomaniacal." "'But how can they do this, don Juan? [Carlos] asked, somehow angered further by what [don Juan] was saying. "'Do they whisper all that in our ears while we are asleep?" "'No, they don't do it that way. That's idiotic!" don Juan said, smiling. "They are infinitely more efficient and organized than that. In order to keep us obedient and meek and weak, the predators engaged themselves in a stupendous manoeuvre stupendous, of course, from the point of view of a fighting strategist. A horrendous manoeuvre from the point of view of those who suffer it. They gave us their mind! Do you hear me? The predators give us their mind, which becomes our mind. The predators' mind is baroque, contradictory, morose, filled with the fear of being discovered any minute now." "I know that even though you have never suffered hunger... you have food anxiety, which is none other than the anxiety of the predator who fears that any moment now its manoeuvre is going to be uncovered and food is going to be denied. Through the mind, which, after all, is their mind, the predators inject into the lives of human beings whatever is convenient for them. And they ensure, in this manner, a degree of security to act as a buffer against their fear." "The sorcerers of ancient Mexico were quite ill at ease with the idea of when [the predator] made its appearance on Earth. They reasoned that man must have been a complete being at one point, with stupendous insights, feats of awareness that are mythological legends nowadays. And then, everything seems to disappear, and we have now a sedated man. What I'm saying is that what we have against us is not a simple predator. It is very smart, and organized. It follows a methodical system to render us useless. Man, the magical being that he is destined to be, is no longer magical. He's an average piece of meat." "There are no more dreams for man but the dreams of an animal who is being raised to become a piece of meat: trite, conventional, imbecilic.

You know what I think?” Touching him feels so good, so strangely uncomplicated, like he’s the exception to every rule. “What?” “I think you love your job,” he says softly. “I think you work that hard because you care ten times more than the average person.” “About work,” I say. “About everything.” His arms tighten around me. “Your sister. Your clients. Their books. You don’t do anything you’re not going to do one hundred percent. You don’t start anything you can’t finish. “You’re not the person who buys the stationary bike as part of a New Year’s resolution, then uses it as a coatrack for three years. You’re not the kind of woman who only works hard when it feels good, or only shows up when it’s convenient. If someone insults one of your clients, those fancy kid gloves of yours come off, and you carry your own pen at all times, because if you’re going to have to write anything, it might as well look good. You read the last page of books first—don’t make that face, Stephens.” He cracks a smile in one corner of his mouth. “I’ve seen you—even when you’re shelving, you sometimes check the last page, like you’re constantly looking for all the information, trying to make the absolute best decisions.” “And by you’ve seen me,” I say, “you mean you’ve watched me.” “Of course I fucking do,” he says in a low, rough voice. “I can’t stop. I’m always aware of where you are, even if I don’t look, but it’s impossible not to. I want to see your face get stern when you’re emailing a client’s editor, being a hard-ass, and I want to see your legs when you’re so excited about something you just read that you can’t stop crossing and uncrossing them. And when someone pisses you off, you get these red splotches.” His fingers brush my throat. “Right here.” “You’re a fighter,” he says. “When you care about something, you won’t let anything fucking touch it. I’ve never met anyone who cares as much as you do. Do you know what most people would give to have someone like that in their life?” His eyes are dark, probing, his heartbeat fast. “Do you know how fucking lucky anyone you care about is? You know . . .

One of the things you never really see in a romance book is a woman who has self-esteem issues. I mean, I’m sure they’re out there, but they’re few and far between. Like they can have eating disorders, post-traumatic stress from sexual assault or mental abuse. They can be sold into sex trafficking and they can carry epic amounts of grief. We have female characters who have suffered every loss imaginable and ones who are scarred physically and mentality, but where in the hell are the average women? Ones who look in the mirror and cringe a little? Like, why are all those others acceptable to women, but reading or knowing another woman who has a low self-esteem is, like, worse than all that drama llama?

In the past, my brain could only compute perfection or failure—nothing in between. So words like competent, acceptable, satisfactory, and good enough fell into the failure category. Even above average meant failure if I received an 88 out of 100 percent on an exam, I felt that I failed. The fact is most things in life are not absolutes and have components of both good and bad. I used to think in absolute terms a lot: all, every, or never. I would all of the food (that is, binge), and then I would restrict every meal and to never eat again. This type of thinking extended outside of the food arena as well: I had to get all of the answers right on a test; I had to be in every extracurricular activity […] The ‘if it’s not perfect, I quit’ approach to life is a treacherous way to live. […] I hadn’t established a baseline of competence: What gets the job done? What is good enough? Finding good enough takes trial and error. For those of us who are perfectionists, the error part of trial and error can stop us dead in our tracks. We would rather keep chasing perfection than risk possibly making a mistake. I was able to change my behavior only when the pain of perfectionism became greater than the pain of making an error. […] Today good enough means that I’m okay just the way I am. I play my position in the world. I catch the ball when it is thrown my way. I don’t always have to make the crowd go wild or get a standing ovation. It’s good enough to just catch the ball or even to do my best to catch it. Good enough means that I finally enjoy playing the game.

Wherever I'm going, I'll be there to apply the formula. I'll keep the secret intact. It's simple arithmetic. It's a story problem. If a new car built by my company leaves Chicago traveling west at 60 miles per hour, and the rear differential locks up, and the car crashes and burns with everyone trapped inside, does my company initiate a recall? You take the population of vehicles in the field (A) and multiple it by the probable rate of failure (B), then multiply the result by the average cost of an out-of-court settlement (C). A times B times C equals X. This is what it will cost if we don't initiate a recall. If X is greater than the cost of a recall, we recall the cars and no one gets hurt. If X is less than the cost of a recall, then we don't recall.

Advising the average person to not concern herself with calories but instead to pay attention to hunger triggers and eating foods rick in nutrients--well, it's a wonderful concept. I also love the thought of unicorns jumping over cotton candy rainbows. I'm even considering taking up basketball to see if it makes me taller. Come on already! Suggesting that someone who struggles with his weight does not need to think about calories is as risky as suggesting you not look at price tags the next time you're in the market for a car.

The U.S. has so many rules and regulations, because of fear of being sued, that kids give up on the opportunity for personal exploration. A pool has to be fenced so that it’s not an ‘attractive nuisance.’ Most New Guineans don’t have pools, but even the rivers that we frequented didn’t have signs saying ‘Jump at your own risk,’ because it’s obvious. Why would I jump unless I’m prepared for the consequences? Responsibility in the U.S. has been taken from the person acting and has been placed on the owner of the land or the builder of the house. Most Americans want to blame someone other than themselves as much as possible. In New Guinea I was able to grow up, play creatively, and explore the outdoors and nature freely, with the obligatory element of risk, however well managed, that is absent from the average risk-averse American childhood. I had the richest upbringing possible, an upbringing inconceivable for Americans.

In times like these I always cheered myself up with a certain story. I forgot just when I first heard it, or who I heard it from... but, back when I was young it would cheer me up when I was feeling depressed. Basically, you think of life in terms of a single 24 hour day. So if you take the average human lifespan, to be around 72 years, then dividing that by 24... that comes to 3 years per hour. Meaning, that if you were 18 it'd only be 6 AM! 6 in the morning is nothing! Schools aren't even open by then! It's only been a couple of hours before sunrise, the day's just begun! So if you're 18, you can still fix you life by then! In fact even if you were 30 year old, that's still only 10 AM! The sun's still high, and there's still 2 hours until noon! You still have the whole afternoon to fix your life! You could still make something of yourself. I've always been thinking that, but... I'm now 45 years old! 45 divided by 3 is 15 meaning, that the time 3PM! Ring Ring Ring! I can hear the clock, ringing in my mind! There's only 2 hours before work is over at 5PM! I can't redo anything, it's almost time to go home already.

Frau Freud Ladies, for argument’s sake, let us say that I’ve seen my fair share of ding-a-ling, member and jock, of todger and nudger and percy and cock, of tackle, of three-for-a-bob, of willy and winky; in fact, you could say, I’m as au fait with Hunt-the-Salami as Ms M. Lewinsky – equally sick up to here with the beef bayonet, the pork sword, the saveloy, love-muscle, night-crawler, dong, the dick, prick, dipstick and wick, the rammer, the slammer, the rupert, the shlong. Don’t get me wrong, I’ve no axe to grind with the snake in the trousers, the wife’s best friend, the weapon, the python – I suppose what I mean is, ladies, dear ladies, the average penis – not pretty . . . the squint of its envious solitary eye . . . one’s feeling of pity . . .

I can get pissed and when I do, I’ve learned to let fly. I bury shit, it is not good. So I let fly. But you, Tess, no matter how close you are to me when I flare or what pisses me off, you are never in any danger. I may lose it but I will never lose it in a way that I’ll hurt you. That’s a promise. No man who is a decent man would ever put his hands on a woman or child in anger. And I’m not your average kind of man but I know, even so, I’m a decent man.

You’re afraid.” Cooper nodded, then let his head tip back, gasping, when Oliver pulled him closer still and moved to nuzzle over the scars on his belly. “Why?” “Because you can hurt me.” It slipped out without Cooper thinking, and he almost kicked himself when Oliver pulled away to stare at him seriously. “I would never.” “Not like that. You could hurt me because I... I care.” The last words were nothing more than a mumbled exhale that your average person wouldn’t have heard. Oliver heard. He stood, their bodies pressed together, and he leaned in so his mouth was hovering over Cooper’s. “In that case, you scare me, too.” Cooper’s heart pounded and he tingled all over. “Yeah?” He felt Oliver’s smile on his lips. “Special Agent Dayton, I’m absolutely terrified, and I couldn’t be happier about it.

After dinner, I went upstairs and found Ren standing on the veranda again, looking at the sunset. I approached him shyly and stood behind him. “Hello, Ren.” He turned and openly studied my appearance. His gaze drifted ever so slowly down my body. The longer he looked, the wider his smile got. Eventually, his eyes worked their way back up to my bright red face. He sighed and bowed deeply. “Sundari. I was standing here thinking nothing could be more beautiful than this sunset tonight, but I was mistaken. You standing here in the setting sun with your hair and skin aglow is almost more than a man can…fully appreciate.” I tried to change the subject. “What does sundari mean?” “It means ‘most beautiful.’” I blushed again, which made him laugh. He took my hand, tucked it under his arm, and led me to the patio chairs. Just then, the sun dipped below the trees leaving its tangerine glow in the sky for just a few more moments. We sat again, but this time he sat next to me on the swinging patio seat and kept my hand in his. I ventured shyly, “I hope you don’t mind, but I explored your house today, including your room.” “I don’t mind. I’m sure you found my room the least interesting.” “Actually, I was curious about the note I found. Did you write it?” “A note? Ah, yes. I just scribbled a few notes to help me remember what Phet had said. It just says seek Durga’s prophecy, the Cave of Kanheri, Kelsey is Durga’s favored one, that sort of thing.” “Oh. I…also noticed a ribbon. Is it mine?” “Yes. If you’d like it back, you can take it.” “Why would you want it?” He shrugged, looking embarrassed. “I wanted a memento, a token from the girl who saved my life.” “A token? Like a fair maiden giving her handkerchief to a knight in shining armor?” He grinned. “Exactly.” I jested wryly, “Too bad you didn’t wait for Cathleen to get a little older. She’s going to be very pretty.” He frowned. “Cathleen from the circus?” He shook his head. “You were the chosen one, Kelsey. And if I had the option of choosing the girl to save me, I still would have picked you.” “Why?” “A number of reasons. I liked you. You are interesting. I enjoyed listening to your voice. I felt like you saw through the tiger skin to the person underneath. When you spoke, it felt like you were saying exactly the things I needed to hear. You’re smart. You like poetry, and you’re very pretty.” I laughed at his statement. Me, pretty? He can’t be serious. I was average in so many ways. I didn’t really concern myself with current makeup, hairstyles, or fashionable, but uncomfortable, clothes like other teenagers. My complexion was pale, and my eyes were so brown that they were almost black. By far, my best feature was my smile, which my parents paid dearly for and so did I-with three years of metal braces. Still, I was flattered. “Okay, Prince Charming, you can keep your memento.” I hesitated, and then said softly, “I wear those ribbons in memory of my mom. She used to brush out my hair and braid ribbons through it while we talked.” Ren smiled understandingly. “Then it means even more to me.

I don't like to overhear things, because, in my experience, things your parents are keeping quiet about are things you don't want to know. It doesn't feel good to know that your grandparents are getting separated because your grandfather lost his temper and gave your grandmother a slap across the face after fifty-two years of being married with no problems at all. It doesn't feel good to know ahead of time what you'll be getting for Christmas or birthdays so that you have to act surprised even though you're a terrible liar. It doesn't feel good to know that your teacher told your mother at a conference that you're an average student in math and English and that you should be happy with that.

You big ugly. You too empty. You desert with your nothing nothing nothing. You scorched suntanned. Old too quickly. Acres of suburbs watching the telly. You bore me. Freckle silly children. You nothing much. With your big sea. Beach beach beach. I’ve seen enough already. You dumb dirty city with bar stools. You’re ugly. You silly shopping town. You copy. You too far everywhere. You laugh at me. When I came this woman gave me a box of biscuits. You try to be friendly but you’re not very friendly. You never ask me to your house. You insult me. You don’t know how to be with me. Road road tree tree. I came from crowded and many. I came from rich. You have nothing to offer. You’re poor and spread thin. You big. So what. I’m small. It’s what’s in. You silent on Sunday. Nobody on your streets. You dead at night. You go to sleep too early. You don’t excite me. You scare me with your hopeless. Asleep when you walk. Too hot to think. You big awful. You don’t match me. You burnt out. You too big sky. You make me a dot in the nowhere. You laugh with your big healthy. You want everyone to be the same. You’re dumb. You do like anybody else. You engaged Doreen. You big cow. You average average. Cold day at school playing around at lunchtime. Running around for nothing. You never accept me. For your own. You always ask me where I’m from. You always ask me. You tell me I look strange. Different. You don’t adopt me. You laugh at the way I speak. You think you’re better than me. You don’t like me. You don’t have any interest in another country. Idiot centre of your own self. You think the rest of the world walks around without shoes or electric light. You don’t go anywhere. You stay at home. You like one another. You go crazy on Saturday night. You get drunk. You don’t like me and you don’t like women. You put your arm around men in bars. You’re rough. I can’t speak to you. You burly burly. You’re just silly to me. You big man. Poor with all your money. You ugly furniture. You ugly house. You relaxed in your summer stupor. All year. Never fully awake. Dull at school. Wait for other people to tell you what to do. Follow the leader. Can’t imagine. Workhorse. Thick legs. You go to work in the morning. You shiver on a tram.

She’s the reason he will probably become an embittered old fuck before he’s even of legal drinking age, distrusting women and writing rude songs about them, and basically from here into eternity thinking all chicks are lying cheating sluts because one of them broke his heart. He’s the type of guy that makes girls like me frigid. I’m the girl who knows he’s capable of poetry, because, like I said, there are things I just know. I’m the one who could give him that old-fashioned song title of a thing called Devotion and True Love (However Complicated), if he ever gave a girl like me a second glance. I’m the less-than-five-minute girlfriend who for one too-brief kiss fantasized about ditching this joint with him, going all the way punk with him at a fucking jazz club in the Village or something. Maybe I would have treated him to borscht at Veselka at five in the morning, maybe I would have walked along Battery Park with him at sunrise, holding his hand, knowing I would become the one who would believe in him. I would tell him, I heard you play, I’ve read your poetry, not that crap your band just performed, but those love letters and songs you wrote to Tris. I know what you’re capable of and it’s certainly more than being a bassist in an average queercore band—you’re better than that; and dude, having a drummer, it’s like key, you fucking need one. I would be equipment bitch for him every night, no complaints. But, no, he’s the type with a complex for the Tris type: the big tits, the dumb giggle, the blowhard. Literally.

Know what I think?" said Perry. "I think there must be something wrong with us. To do what we did."' "Did what?" "Out there." Dick dropped the binoculars into a leather case, a luxurious receptacle initialed H. W. C. He was annoyed. Annoyed as hell. Why the hell couldn't Perry shut up? Christ Jesus, what damn good did it do, always dragging the goddam thing up? It really was annoying. Especially since they'd agreed, sort of, not to talk about the goddam thing. Just forget it. "There's got to be something wrong with somebody who'd do a thing like that," Perry said. "Deal me out, baby," Dick said. "I'm a normal." And Dick meant what he said. He thought himself as balanced, as sane as anyone - maybe a bit smarter than the average fellow, that's all. But Perry - there was, in Dick's opinion, "something wrong" with Little Perry.

Well, I guess that answers my question." The deep velvet voice startles me. I jump, grab my pillow like I'm going to use it as a weapon. Will stands in the doorway, sipping from a metallic travel mug. His gray T-shirt stretches across his shoulders and chest in a way that makes my throat close up. "What question?" I ask, breathless. "Whether you're as beautiful in the morning as you are during the rest of the day." "Oh," I say dumbly, pushing the tangle of hair back off my shoulders, certain I don't look good right now, just rolling out of bed. Not that I take pains with my appearance on the average day, but still...who looks their best fresh out of bed? "You're here again," I murmur. "Apparently." "Can't stay away?" "Apparently not." I'm okay with that. Great, in fact. "I made you breakfast," he adds. "You can cook?" I'm impressed. He grins. "I live in a bachelor household, remember? My mom died when I was a kid. I hardly remember her. I kind of had to learn to cook." "Oh," I murmur, then sit up straighter. "Wait a minute. How'd you get in here?" "Opened the front door." He takes another sip from his mug and looks at me like I'm in trouble. "Your mom really should lock the door when she leaves." I arch a brow. "Would that have kept you out?" He smiles a little. "You know me well.

I trust who I am with Jamie. He’s known me since I was a pimply thirteen-year-old when we used to argue about video games. He doesn’t see me as Toronto’s rookie forward. He doesn’t care about my scoring average. I don’t try to impress him.” Except with my ability to deep-throat. But we won’t talk about that on prime time. “He’s your family,” Dennis suggests. “More than your real family.” “Absolutely,” I agree. “Do you think you’ll get married?” Dennis asks with a smile. “Wait—am I putting you on the spot?” That bastard. He’s poking me in a sore spot just to lock in his ratings. But I stay cool. “Oh, it’s not me you’re putting on the spot. It’s Jamie. I’d marry him in a hot second, and I’m sure he knows it.

To most people, Hans Hubermann was barely visible. An un-special person. Certainly, his painting skills were excellent. His musical ability was better than average. Somehow, though, and I’m sure you’ve met people like this, he was able to appear as merely part of the background, even if he was standing at the front of a line. He was always just there. Not noticeable. Not important or particularly valuable. The frustration of that appearance, as you can imagine, was its complete misleadence, let’s say. There most definitely was value in him, and it did not go unnoticed by Liesel Meminger. (The human child—so much cannier at times than the stupefyingly ponderous adult.) She saw it immediately. His manner. The quiet air around him. When he turned the light on in the small, callous washroom that night, Liesel observed the strangeness of her foster father’s eyes. They were made of kindness, and silver. Like soft silver, melting. Liesel, upon seeing those eyes, understood that Hans Hubermann was worth a lot.

Rearview Mirror Syndrome One of the most crippling causes of mediocrity in life is a condition I call Rearview Mirror Syndrome (RMS). Our subconscious minds are equipped with a self-limiting rearview mirror, through which we continuously relive and recreate our past. We mistakenly believe that who we were is who we are, thus limiting our true potential in the present, based on the limitations of our past.   As a result, we filter every choice we make—from what time we will wake up in the morning to which goals we will set to what we allow ourselves to consider possible for our lives—through the limitations of our past experiences. We want to create a better life, but sometimes we don’t know how to see it any other way than how it’s always been.   Research shows that on any given day, the average person thinks somewhere between 50,000 and 60,000 thoughts. The problem is that ninety-five percent of our thoughts are the same as the ones we thought the day before, and the day before that, and the day before that. It’s no wonder most people go through life, day after day, month after month, year after year, and never change the quality of their lives.   Like old, worn baggage, we carry stress, fear, and worry from yesterday with us into today. When presented with opportunities, we quickly check our rearview mirror to assess our past capabilities. “No, I’ve never done anything like that before. I’ve never achieved at that level. In fact, I’ve failed, time and time again.”   When presented with adversity, we go back to our trusty rearview mirror for guidance on how to respond. “Yep, just my luck. This crap always happens to me. I’m just going to give up; that’s what I’ve always done when things get too difficult.”   If you are to move beyond your past and transcend your limitations, you must stop living out of your rearview mirror and start imagining a life of limitless possibilities. Accept the paradigm:  my past does not equal my future. Talk to yourself in a way that inspires confidence that not only is anything possible, but that you are capable and committed to making it so. It’s not even necessary to believe it at first. In fact, you probably won’t believe it. You might find it uncomfortable and that you resist doing it. That’s okay. Repeat it to yourself anyway, and your subconscious mind will begin to absorb the positive self-affirmations. (More on how to do this in Chapter 6:  The Life S.A.V.E.R.S.)   Don’t place unnecessary limitations on what you want for your life. Think bigger than you’ve allowed yourself to think up until this point. Get clear on what you truly want, condition yourself to the belief that it’s possible by focusing on and affirming it every day, and then consistently move in the direction of your vision until it becomes your reality. There is nothing to fear, because you cannot fail—only learn, grow, and become better than you’ve ever been before.   Always remember that where you are is a result of who you were, but where you go depends entirely on who you choose to be, from this moment on.

And when I started at NYU and I met all those kids right out of undergrad, I thought, Hell, yeah, I’m a fucking Marine. Some of them, highly educated kids at a top five law school, didn’t even know what the Marine Corps did. (“It’s like a stronger Army, right?”) Few of them followed the wars at all, and most subscribed to a “It’s a terrible mess, so let’s not think about it too much” way of thinking. Then there were the political kids, who had definite opinions and were my least favorite to talk to. A lot of these overlapped with the insufferable public interest crowd, who hated the war, couldn’t see why anybody’d ever do corporate law, didn’t understand why anyone would ever join the military, didn’t understand why anyone would ever want to own a gun, let alone fire one, but who still paid lip service to the idea that I deserved some sort of respect and that I was, in an imprecise way that was clearly related to action movies and recruiting commercials, far more “hard-core” than your average civilian. So sure, I was a Marine. At the very least, I wasn’t them.

Look, people need to conform the external reality they face daily with this subjective feeling they likewise experience constantly. To do this they have two options. First, they can achieve what passes for great things. Now the external reality matches their feeling; they really are better than the rest and maybe they'll even be remembered as such. These are the ambitious people, the overachievers. These are also, however, the people who go on these abominable talk shows where they can trade their psychoses for exposure on that box, modernity's ultimate achievement. Not that this tact, being ambitious, is not the preferred course of action. The reason is it's the equivalent of sticking your neck out which we all know is dangerous. Instead many act like they have no ambition whatsoever. Their necks come back in and they're safe. Only problem is now they're at everyone else's level, which we've seen is untenable. The remedy of course is that everyone else needs to be sunk. This helps explain racism's enduring popularity. If I myself don't appear to be markedly superior to everyone else at least I'm part of the better race, country, religion et cetera. This in turn reflects well on my individual worth. There are other options, of course. For example, you can constantly bemoan others' lack of moral worth by extension elevating yourself. Think of the average person's reaction to our clients. Do these people strike you as so truly righteous that they are viscerally pained by our clients' misdeeds or are they similarly flawed people looking for anything to hang their hat on? The latter obviously, they're vermin.

Sarah drew a deep breath and released it slowly, waiting for her voice to steady before she spoke. “It’s a ve ry good story. Are those the things you want for yourself? ” He nodded and began folding the advertisement. “But I can’t have them,” he said matter-of-factly. “Why not?” He shrugged as if it was obvious and she remembered that earlier he had declared, “I’m not normal.” She had to admit it was hard to picture this strange man living a normal family life in an average community. His differences were stamped all over his body as well as hidden deep inside him.

Francis blew out a breath. 'While I appreciate your concern, Mr. Murdock, Drucilla is not your average lady. She's a highly competent investigator who used to work for the government before she began working for Theodore. She's quite handy with a pistol, uses the fact she's a lady to lethal advantage, and I wouldn't dream of telling her I'm putting an end to anything, especially since I'm fairly certain she'd shoot me.' Drucilla's eyes widened, and then she smiled a lovely smile. 'Why, that's the nicest thing you've ever said about me, Francis.' 'Don't let it go to your head.

Apparently, I’m known as a “reader.” I read two or three books a week, which normally comes in at around one hundred and twenty-five books a year. And I feel pretty good about that. At least I did. Until I read Charles Chu’s calculations. The average American reads two hundred to four hundred words per minute. At that speed we could all read two hundred books a year, nearly twice my quota, in just 417 hours. Sounds like a lot, right? 417? That’s over an hour a day. But can you guess how much time the average American spends on social media each year? The number is 705 hours. TV … 2,737.5 hours.

His voice grew more remote. She wondered if he was calling from his condominium, where he’d lost his best friend, or from Avalon, where he’d lost himself. “I like you, Billie. You’re a nice person. Good company. But tonight was a mistake.” She flung an arm over her eyes and swallowed the lump of tears that had lodged in her throat. “Oh? Which part? The part where you introduced me to your family and exposed yourself as coming from a perfectly average, wholesome background? Or the part where you touched me and turned me inside-out while swaying in a hammock in the rich, beautiful woods—one of the most searing sexual experiences of my life? Which part do you regret, Adrian?” “All of it. I can’t have those things with you. You know what I am.” “Yes, Adrian, I know what you are. A gentle man. A likable one. Smart. Cultured. Sexy. I know what you are.” “But the other part—” “What about the other part? You hide behind the other part.” She yanked the pillow out from beneath her head and winged it across the bedroom, furious suddenly. “Did you call to tell me I’m not going to see you anymore? Because if that’s the case, hurry up and say it. Then hang up and go back to work, and don’t worry one bit about me. I’ve been on my own a long time, and I’m tougher than you think. I won’t cling to any man who’d rather be a-a—” She stumbled, bit back the ugly words rushing to her lips. “A what?” he countered softly. “A whore? A gigolo? Go ahead and say it, Billie. If you’re going to waste your time caring about me, then you’d better get used to the idea, because I can’t change. I won’t. Not for you or anyone.” She bit back a sound of pure derision. “How about for you? Think you could walk the straight and narrow for yourself?” He didn’t reply. He didn’t have to. Billie already knew the answer. “You’re afraid.” She sat up among the sheets as cold realization washed through her. “Afraid to live without women clambering to pay top dollar for you. All that money…it’s a measure of your value, right? It’s your self-esteem. What would happen if you were paid in love instead of cash? Would the world end? My God, Adrian. You’re running scared.” The half-whispered accusation seemed to permeate his impassivity. “I was fine before you.” His voice came low and furious. Finally, finally. True emotion. “Damn it, Billie. I want my life back.” “Then hang up and don’t call me again, because I’m not going to pay you for sex, Adrian. What I offer is a worthless currency in your world.

On average, odd years have been the best for me. I’m at a point where everyone I meet looks like a version of someone I already know. Without fail, fall makes me nostalgic for things I’ve never experienced. The sky is molting. I don’t know if this is global warming or if the atmosphere is reconfiguring itself to accommodate all the new bright suffering. I am struck by an overwhelming need to go to Iceland. Despite all awful variables, we are still full of ideas as possible as unsexed fruit. I was terribly sorry to be the one to explain to the first graders the connection between the sunset and pollution. On Venus you and I are not even a year old. Then there were two skies. The one we fly through and the one we bury ourselves in. I appreciate my wide beveled spatula which fulfills the moment I realized I would grow up and own such things. I am glad I do not yet want sexy bathroom accessories. Such things. In the story we were together every time. On his wedding day, the stone in his chest not fully melted but enough. Sometimes I feel like there are birds flying out of me.

Nothing in my life had prepared me for this.Not one single thing.I feel like a lad rat stuck in some horrible experiment meant to measure how I adapt to brutal forms of social segregation and weirdness.And the sad news is,I'm producing way below average results. I stand to the side of the lunchroom or cafeteria,or whatever they call it.The vegetarian lunch Paloma packed with great love and care tightly clutched in my fist,though I've no clue as to where I'm supposed to go eat it. Having already committed the most heinous crime of all by sitting at the wrong table, I'm not sure I'm up for trying again.I'm still shaken by the way those girls acted-so self-righteous and territorial,so burdened by my presence at the end of their bench. It's the seniors' table, I was told. I have no right to sit there. Ever. And that includes holidays and weekends. "Duly noted," I replied, grabbing my lunch and standing before them. "I'll do my best to steer clear of it on Christmas.Easter as well.Though Valentine's Day is a wild card I just can't commit to." And though it felt good at the time,I've no doubt it was a reckless act that only made things worse.

For the guard with the scar over her heart: I’ve been watching you. You’re not like the other guards — the bowing, scraping, mindlessly loyal lizards who live for your queen. You have your own thoughts, don’t you? You’re smarter than the average SandWing. And I think I know your secret. Let’s talk about it. Third cell down, the one with two NightWings in it. I’m the one who doesn’t snore. I HAVE NO INTEREST IN DISCUSSING ANYTHING WITH A NIGHTWING PRISONER. WHOSE IDEA WAS IT TO LET YOU HAVE PAPER AND INK? You should be interested. You’re going to need allies for what you’re planning … and when I get out of here, I’m going to be a very useful ally indeed. AMUSING ASSUMPTIONS. MY QUEEN BELIEVES YOU’RE GOING TO BE IN HERE FOR A LONG, LONG TIME. True … but she also believes she’s going to be queen for a long, long time … doesn’t she. An interesting silence after my last note. Perhaps it would reassure you to know I set your notes on fire as soon as I’ve read them. You can tell me anything, my new, venomous-tailed friend. Believe me, Night-Wings are exceptionally skilled at keeping secrets. WE ARE NOT FRIENDS. I DON’T KNOW ANYTHING ABOUT YOU, OTHER THAN WHAT IT SAYS IN YOUR PRISONER FILE. FIERCETEETH: TRAITOR. KIDNAPPER. RINGLEADER OF ASSASSINATION PLOT. TO BE HELD INDEFINITELY WITH FELLOW TRAITOR STRONGWINGS, ON BEHALF OF THE NIGHTWING QUEEN. OH, YES, CERTAINLY SOUNDS LIKE A DRAGON ANYONE CAN TRUST. She’s not my queen. You can’t be a traitor to someone who shouldn’t be ruling over you in the first place. Which might be a thought you’ve had lately yourself, isn’t it? I know some things about you, even without a file. Saguaro: Prison guard. Schemer. Connected to great secret plans. We’re not so different, you and I. Particularly when it comes to trustworthiness. Just think, if my alleged “assassination plot” had worked, the NightWings would have a different queen right now. Perhaps it would even be me. Well, if at first you don’t succeed … I could tell you my story, if you get me more paper to write on. Or you could stop by one midnight and listen to it instead. But I’ve noticed you don’t like spending too much time in the dungeon. Is it the tip-tap of little scorpion claws scrabbling everywhere? The stench rising from the holes in the floor? The gibbering mad SandWing a few cages down who never shuts up, all night long? (What is her story? Has she really been here since the rule of Queen Oasis?) Or is it that you can too easily picture yourself behind these bars … and you know how close you are to joining us? ALL RIGHT, NIGHTWING, HERE’S A BLANK SCROLL. GO AHEAD AND TRY TO CONVINCE ME THAT YOU’RE A DRAGON WHO EVEN DESERVES TO LIVE, LET ALONE ONE I SHOULD WASTE MY TIME ON. I DO ENJOY BEING AMUSED.

Well,” I said, trying to keep my tone light as I walked over to put my arms around his neck, though I had to stand on my toes to do so. “That wasn’t so bad, was it? You told me something about yourself that I didn’t know before-that you didn’t, er, care for your family, except for your mother. But that didn’t make me hate you…it made me love you a bit more, because now I know we have even more in common.” He stared down at him, a wary look in his eyes. “If you knew the truth,” he said, “you wouldn’t be saying that. You’d be running.” “Where would I go?” I asked, with a laugh I hoped didn’t sound as nervous to him as it did to me. “You bolted all the doors, remember? Now, since you shared something I didn’t know about you, may I share something you don’t know about me?” Those dark eyebrows rose as he pulled me close. “I can’t even begin to imagine what this could be.” “It’s just,” I said, “that I’m a little worried about rushing into this consort thing…especially the cohabitation part.” “Cohabitation?” he echoed. He was clearly unfamiliar with the word. “Cohabitation means living together,” I explained, feeling my cheeks heat up. “Like married people.” “You said last night that these days no one your age thinks of getting married,” he said, holding me even closer and suddenly looking much more eager to stick around for the conversation, even though I heard the marina horn blow again. “And that your father would never approve it. But if you’ve changed your mind, I’m sure I could convince Mr. Smith to perform the ceremony-“ “No,” I said hastily. Of course Mr. Smith was somehow authorized to marry people in the state of Florida. Why not? I decided not to think about that right now, or how John had come across this piece of information. “That isn’t what I meant. My mom would kill me if I got married before I graduated from high school.” Not, of course, that my mom was going to know about any of this. Which was probably just as well, since her head would explode at the idea of my moving in with a guy before I’d even applied to college, let alone at the fact that I most likely wasn’t going to college. Not that there was any school that would have accepted me with my grades, not to mention my disciplinary record. “What I meant was that maybe we should take it more slowly,” I explained. “The past couple years, while all my friends were going out with boys, I was home, trying to figure out how this necklace you gave me worked. I wasn’t exactly dating.” “Pierce,” he said. He wore a slightly quizzical expression on his face. “Is this the thing you think I didn’t know about you? Because for one thing, I do know it, and for another, I don’t understand why you think I’d have a problem with it.” I’d forgotten he’d been born in the eighteen hundreds, when the only time proper ladies and gentlemen ever spent together before they were married was at heavily chaperoned balls…and that for most of the past two centuries, he’d been hanging out in a cemetery. Did he even know that these days, a lot of people hooked up on first dates, or that the average age at which girls-and boys as well-lost their virginity in the United States was seventeen…my age? Apparently not. “What I’m trying to say,” I said, my cheeks burning brighter, “is that I’m not very experienced with men. So this morning when I woke up and found you in bed beside me, while it was really, super nice-don’t get me wrong, I enjoyed it very much-it kind of freaked me out. Because I don’t know if I’m ready for that kind of thing yet.” Or maybe the problem was that I wasn’t prepared for how ready I was…

We have not thoroughly assessed the bodies snatched from dirt and sand to be chained in a cell. We have not reckoned with the horrendous, violent mass kidnapping that we call the Middle Passage. We have not been honest about all of America's complicity - about the wealth the South earned on the backs of the enslaved, or the wealth the North gained through the production of enslaved hands. We have not fully understood the status symbol that owning bodies offered. We have not confronted the humanity, the emotions, the heartbeats of the multiple generations who were born into slavery and died in it, who never tasted freedom on America's land. The same goes for the Civil War. We have refused to honestly confront the fact that so many were willing to die in order to hold the freedom of others in their hands. We have refused to acknowledge slavery's role at all, preferring to boil things down to the far more palatable "state's rights." We have not confessed that the end of slavery was so bitterly resented, the rise of Jim Crow became inevitable - and with it, a belief in Black inferiority that lives on in hearts and minds today. We have painted the hundred-year history of Jim Crow as little more than mean signage and the inconvenience that white people and Black people could not drink from the same fountain. But those signs weren't just "mean". They were perpetual reminders of the swift humiliation and brutal violence that could be suffered at any moment in the presence of whiteness. Jim Crow meant paying taxes for services one could not fully enjoy; working for meager wages; and owning nothing that couldn't be snatched away. For many black families, it meant never building wealth and never having legal recourse for injustice. The mob violence, the burned-down homes, the bombed churches and businesses, the Black bodies that were lynched every couple of days - Jim Crow was walking through life measuring every step. Even our celebrations of the Civil Rights Movement are sanitized, its victories accentuated while the battles are whitewashed. We have not come to grips with the spitting and shouting, the pulling and tugging, the clubs, dogs, bombs, and guns, the passion and vitriol with which the rights of Black Americans were fought against. We have not acknowledged the bloodshed that often preceded victory. We would rather focus on the beautiful words of Martin Luther King Jr. than on the terror he and protesters endured at marches, boycotts, and from behind jail doors. We don't want to acknowledge that for decades, whiteness fought against every civil right Black Americans sought - from sitting at lunch counters and in integrated classrooms to the right to vote and have a say in how our country was run. We like to pretend that all those white faces who carried protest signs and batons, who turned on their sprinklers and their fire hoses, who wrote against the demonstrations and preached against the changes, just disappeared. We like to pretend that they were won over, transformed, the moment King proclaimed, "I have a dream." We don't want to acknowledge that just as Black people who experienced Jim Crow are still alive, so are the white people who vehemently protected it - who drew red lines around Black neighborhoods and divested them of support given to average white citizens. We ignore that white people still avoid Black neighborhoods, still don't want their kids going to predominantly Black schools, still don't want to destroy segregation. The moment Black Americans achieved freedom from enslavement, America could have put to death the idea of Black inferiority. But whiteness was not prepared to sober up from the drunkenness of power over another people group. Whiteness was not ready to give up the ability to control, humiliate, or do violence to any Black body in the vicinity - all without consequence.

It wasn’t until I got to the law firm that things started hitting me. First, the people around me seemed pretty unhappy. You can go to any corporate law firm and see dozens of people whose satisfaction with their jobs is below average. The work was entirely uninspiring. We were for the most part grease on a wheel, helping shepherd transactions along; it was detail-intensive and often quite dull. Only years later did I realize what our economic purpose was: if a transaction was large enough, you had to pay a team of people to pore over documents into the wee hours to make sure nothing went wrong. I had zero attachment to my clients—not unusual, given that I was the last rung down on the ladder, and most of the time I only had a faint idea of who my clients were. Someone above me at the firm would give me a task, and I’d do it. I also kind of thought that being a corporate lawyer would help me with the ladies. Not so much, just so you know. It was true that I was getting paid a lot for a twenty-four-year-old with almost no experience. I made more than my father, who has a PhD in physics and had generated dozens of patents for IBM over the years. It seemed kind of ridiculous to me; what the heck had I done to deserve that kind of money? As you can tell, not a whole lot. That didn’t keep my colleagues from pitching a fit if the lawyers across the street were making one dollar more than we were. Most worrisome of all, my brain started to rewire itself after only the first few months. I was adapting. I started spotting issues in offering memoranda. My ten-thousand-yard unblinking document review stare got better and better. Holy cow, I thought—if I don’t leave soon, I’m going to become good at this and wind up doing it for a long time. My experience is a tiny data point in a much bigger problem.

I believe many of us now live as if we value things more than people. In America, we spend more time than ever at work, and we earn more money than any generation in history, but we spend less and less time with our loved ones as a result. Likewise, many of us barely think twice about severing close ties with friends and family to move halfway across the country in pursuit of career advancement. We buy exorbitant houses—the square footage of the average American home has more than doubled in the past generation—but increasingly we use them only to retreat from the world. And even within the home-as-refuge, sealed off from the broader community “out there,” each member of the household can often be found sitting alone in front of his or her own private screen—exchanging time with loved ones for time with a bright, shiny object instead. Now, I’m not saying that any of us—if asked—would claim to value things more than people. Nor would we say that our loved ones aren’t important to us. Of course they are. But many people now live as if achievement, career advancement, money, material possessions, entertainment, and status matter more. Unfortunately, such things don’t confer lasting happiness, nor do they protect us from depression. Loved ones do.

I just care about you so much … but I’ve always got this fear that … one day you’ll leave. Or Pip and Jason will leave, or … I don’t know.’ Fresh tears fell from my cheeks. ‘I’m never going to fall in love, so … my friendships are all I have, so … I just … can’t bear the idea of losing any of my friends. Because I’m never going to have that one special person.’ ‘Can you let me be that person?’ Rooney said quietly. I sniffed loudly. ‘What d’you mean?’ ‘I mean I want to be your special person.’ [...] ‘But you know what I realised on my walk?’ she said. ‘I realise that I love you, Georgia.’ My mouth dropped open. ‘Obviously I’m not romantically in love with you. But I realised that whatever these feelings are for you, I …’ She grinned wildly. ‘I feel like I am in love. Me and you – this is a fucking love story! I feel like I’ve found something most people just don’t get. I feel at home around you in a way I have never felt in my fucking life. And maybe most people would look at us and think that we’re just friends, or whatever, but I know that it’s just … so much MORE than that.’ She gestured dramatically at me with both hands. ‘You changed me. You … you fucking saved me, I swear to God. I know I still do a lot of dumb stuff and I say the wrong things and I still have days where I just feel like shit but … I’ve felt happier over the past few weeks than I have in years.’ I couldn’t speak. I was frozen. Rooney dropped to her knees. ‘Georgia, I am never going to stop being your friend. And I don’t mean that in the boring average meaning of ‘friend’ where we stop talking regularly when we’re twenty-five because we’ve both met nice young men and gone off to have babies, and only get to meet up twice a year. I mean I’m going to pester you to buy a house next door to me when we’re forty-five and have finally saved up enough for our deposits. I mean I’m going to be crashing round yours every night for dinner because you know I can’t fucking cook to save my life, and if I’ve got kids and a spouse, they’ll probably come round with me, because otherwise they’ll be living on chicken nuggets and chips. I mean I’m going to be the one bringing you soup when you text me that you’re sick and can’t get out of bed and ferrying you to the doctor’s even when you don’t want to go because you feel guilty about using the NHS when you just have a stomach bug. I mean we’re gonna knock down the fence between our gardens so we have one big garden, and we can both get a dog and take turns looking after it. I mean I’m going to be here, annoying you, until we’re old ladies, sitting in the same care home, talking about putting on a Shakespeare because we’re all old and bored as shit.’ She grabbed the bunch of flowers and practically threw them at me. ‘And I bought these for you because I honestly didn’t know how else to express any of that to you.’ I was crying. I just started crying again. Rooney wiped the tears off my cheeks.

Rach-Uh, my mom says they'll help me blend in better. She says the color would just draw attention to me." Emma snorts. "Oh, she's definitely right. Blue eyes make you look so much more average. In fact, I almost didn't notice you standing there." "That hurts my feelings, Emma." He grins. She giggles. He says, "I'd consider forgiving you-if you come with me to the beach." She sighs. "I can't go with you, Galen." He runs a hand through his hair. "Honestly, Emma, I don't know how much more rejection I can take," he blurts out. In fact, he doesn't remember ever being rejected, except by Emma. Of course, that could be due to the fact that he's a Royal. Or maybe it's because he doesn't spend a lot of time with his kind anyway, let alone the females. Actually, he doesn't spend a lot of time with anyone except Rachel. And Rachel would give him her beating heart if he asked for it. "I'm sorry. It's not about you this time. Well, actually, it kind of is. My mom...well, she thinks we're dating." Her cheeks-and those lips-deepen to red. "Dating?" What is dating again? He tries to remember what Rachel told him...She said it's easy to remember because it's almost the same as...what is the rhyme for it? And then he remembers. "It's easy to remember, because dating rhymes with mating, and they're almost the same," she'd said. He blinks at Emma. "You're mom thinks we're ma-Uh, dating?" She nods biting her lip. For reasons he can't explain, this pleases him. He leans against the passenger door of her car. "Oh. Well. What does it matter if she thinks that?" "I told her we weren't dating, though. Just this morning. Going to the beach with you makes me look like a liar." He scratches the back of his neck. "I don't understand. If you told her we weren't dating, then why does she think we are?" She relaxes against his driver-side door. "Well, this is all actually your fault, not mine." "I'm obviously not asking the right questions-" "The way you acted toward me when I hit my head, Galen. Some people saw that. And they told my mom. She thinks I've been hiding you from her, keeping you a secret. Because she thinks we've been...we've been..." "Dating?" he offers. He can't understand why she'd have a difficult time discussing dating, if it means what he thinks it does-spending time with one human more than others to see if he or she would be a good mate. The Syrena do the same, only they call it sifting-and sifting doesn't take nearly as long as dating. A Syrena can sift out a mate within a few days. He'd laughed when Rachel said some humans date for years. So indecisive. Then an echo of Toraf's voice whispers to him, calling him a hypocrite. You're twenty years old. Why haven't you sifted for a mate? But that doesn't make him indecisive. He just hasn't had time to sift and keep his responsibility watching the humans. If it weren't for that, he'd already be settled down. How can Toraf think Emma's the reason he hasn't sifted yet? Up until three weeks ago, he didn't even know she existed.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

Chapter I. Ignorance is Strength.   Throughout recorded time, and probably since the end of the Neolithic Age, there have been three kinds of people in the world, the High, the Middle and the Low. They have been subdivided in many ways, they have borne countless different names, and their relative numbers, as well as their attitude towards one another, have varied from age to age: but the essential structure of society has never altered. Even after enormous upheavals and seemingly irrevocable changes, the same pattern has always reasserted itself, just as a gyroscope will always return to equilibrium, however far it is pushed one way or the other.   ‘Julia, are you awake?’ said Winston. ‘Yes, my love, I’m listening. Go on. It’s marvellous.’ He continued reading:   The aims of these three groups are entirely irreconcilable. The aim of the High is to remain where they are. The aim of the Middle is to change places with the High. The aim of the Low, when they have an aim—for it is an abiding characteristic of the Low that they are too much crushed by drudgery to be more than intermittently conscious of anything outside their daily lives—is to abolish all distinctions and create a society in which all men shall be equal. Thus throughout history a struggle which is the same in its main outlines recurs over and over again. For long periods the High seem to be securely in power, but sooner or later there always comes a moment when they lose either their belief in themselves or their capacity to govern efficiently, or both. They are then overthrown by the Middle, who enlist the Low on their side by pretending to them that they are fighting for liberty and justice. As soon as they have reached their objective, the Middle thrust the Low back into their old position of servitude, and themselves become the High. Presently a new Middle group splits off from one of the other groups, or from both of them, and the struggle begins over again. Of the three groups, only the Low are never even temporarily successful in achieving their aims. It would be an exaggeration to say that throughout history there has been no progress of a material kind. Even today, in a period of decline, the average human being is physically better off than he was a few centuries ago. But no advance in wealth, no softening of manners, no reform or revolution has ever brought human equality a millimetre nearer. From the point of view of the Low, no historic change has ever meant much more than a change in the name of their masters.

When Benjamin Bloom studied his 120 world-class concert pianists, sculptors, swimmers, tennis players, mathematicians, and research neurologists, he found something fascinating. For most of them, their first teachers were incredibly warm and accepting. Not that they set low standards. Not at all, but they created an atmosphere of trust, not judgment. It was, “I’m going to teach you,” not “I’m going to judge your talent.” As you look at what Collins and Esquith demanded of their students—all their students—it’s almost shocking. When Collins expanded her school to include young children, she required that every four-year-old who started in September be reading by Christmas. And they all were. The three- and four-year-olds used a vocabulary book titled Vocabulary for the High School Student. The seven-year-olds were reading The Wall Street Journal. For older children, a discussion of Plato’s Republic led to discussions of de Tocqueville’s Democracy in America, Orwell’s Animal Farm, Machiavelli, and the Chicago city council. Her reading list for the late-grade-school children included The Complete Plays of Anton Chekhov, Physics Through Experiment, and The Canterbury Tales. Oh, and always Shakespeare. Even the boys who picked their teeth with switchblades, she says, loved Shakespeare and always begged for more. Yet Collins maintained an extremely nurturing atmosphere. A very strict and disciplined one, but a loving one. Realizing that her students were coming from teachers who made a career of telling them what was wrong with them, she quickly made known her complete commitment to them as her students and as people. Esquith bemoans the lowering of standards. Recently, he tells us, his school celebrated reading scores that were twenty points below the national average. Why? Because they were a point or two higher than the year before. “Maybe it’s important to look for the good and be optimistic,” he says, “but delusion is not the answer. Those who celebrate failure will not be around to help today’s students celebrate their jobs flipping burgers.… Someone has to tell children if they are behind, and lay out a plan of attack to help them catch up.” All of his fifth graders master a reading list that includes Of Mice and Men, Native Son, Bury My Heart at Wounded Knee, The Joy Luck Club, The Diary of Anne Frank, To Kill a Mockingbird, and A Separate Peace. Every one of his sixth graders passes an algebra final that would reduce most eighth and ninth graders to tears. But again, all is achieved in an atmosphere of affection and deep personal commitment to every student. “Challenge and nurture” describes DeLay’s approach, too. One of her former students expresses it this way: “That is part of Miss DeLay’s genius—to put people in the frame of mind where they can do their best.… Very few teachers can actually get you to your ultimate potential. Miss DeLay has that gift. She challenges you at the same time that you feel you are being nurtured.

The average household income in America is right around $50,000 per year, according to the Census Bureau. Joe and Suzy Average would invest $7,500 (15 percent) per year or $625 per month. If you make $50,000 per year and have no payments except the house mortgage and live on a budget, can you invest $625 per month? Follow me here. If Joe and Suzy invest $625 per month with no match into Roth IRAs from age thirty to age seventy, they will have $7,588,545 tax-FREE! That is almost $8 million. What if I’m half-wrong? What if you end up with only $4 million? What if I’m six times wrong? Sure beats the 97 out of 100 sixty-five-year-olds who can’t write a check for $600! I would submit to you that Joe and Suzy are well below average. Why? In our example they started at the average household income in America, and in forty years of work never got a raise. They saved 15 percent of income and never increased it by one dollar. There is no excuse to retire without financial dignity in the United States today. Most of you will have well over $2 million pass through your hands in your working lifetime, so do something about catching some of that money. Gayle asked me one day if it was too late for her to start saving. Gayle wasn’t twenty-seven like Joe and Suzy. She was fifty-seven years old, but with her attitude you would have thought this lady was 107. Harold Fisher had a much better outlook at age one hundred than Gayle did at age fifty-seven. Life had dealt her some blows and had knocked most of the hope out of her. A Total Money Makeover is not a magic show. You start where you are, and you do the steps. These steps work if you are twenty-seven or fifty-seven, and they don’t change. Gayle might be starting the retirement investing step at sixty that Joe and Suzy start at thirty years old. Gayle was unwise to enter her sixties without an emergency fund and with credit-card debt and a car payment. She, like all of us, couldn’t save when she has debt and no umbrella for when it rains. Would it have been better for Gayle to start when she was twenty-seven or even forty-seven? Obviously. But once she was done with the pity party, she still needed to start with Baby Step One and follow The Total Money Makeover step-by-step to put herself in the best position possible.

(a) A writer always wears glasses and never combs his hair. Half the time he feels angry about everything and the other half depressed. He spends most of his life in bars, arguing with other dishevelled, bespectacled writers. He says very ‘deep’ things. He always has amazing ideas for the plot of his next novel, and hates the one he has just published. (b) A writer has a duty and an obligation never to be understood by his own generation; convinced, as he is, that he has been born into an age of mediocrity, he believes that being understood would mean losing his chance of ever being considered a genius. A writer revises and rewrites each sentence many times. The vocabulary of the average man is made up of 3,000 words; a real writer never uses any of these, because there are another 189,000 in the dictionary, and he is not the average man. (c) Only other writers can understand what a writer is trying to say. Even so, he secretly hates all other writers, because they are always jockeying for the same vacancies left by the history of literature over the centuries. And so the writer and his peers compete for the prize of ‘most complicated book’: the one who wins will be the one who has succeeded in being the most difficult to read. (d) A writer understands about things with alarming names, like semiotics, epistemology, neoconcretism. When he wants to shock someone, he says things like: ‘Einstein is a fool’, or ‘Tolstoy was the clown of the bourgeoisie.’ Everyone is scandalized, but they nevertheless go and tell other people that the theory of relativity is bunk, and that Tolstoy was a defender of the Russian aristocracy. (e) When trying to seduce a woman, a writer says: ‘I’m a writer’, and scribbles a poem on a napkin. It always works. (f) Given his vast culture, a writer can always get work as a literary critic. In that role, he can show his generosity by writing about his friends’ books. Half of any such reviews are made up of quotations from foreign authors and the other half of analyses of sentences, always using expressions such as ‘the epistemological cut’, or ‘an integrated bi-dimensional vision of life’. Anyone reading the review will say: ‘What a cultivated person’, but he won’t buy the book because he’ll be afraid he might not know how to continue reading when the epistemological cut appears. (g) When invited to say what he is reading at the moment, a writer always mentions a book no one has ever heard of. (h) There is only one book that arouses the unanimous admiration of the writer and his peers: Ulysses by James Joyce. No writer will ever speak ill of this book, but when someone asks him what it’s about, he can’t quite explain, making one doubt that he has actually read it.