Hotel Service Quotes

Room service? Send up a larger room." [A Night at the Opera]

Magnus placed an order with the room service, who had by now stopped questioning Mr. Bane's unusual needs for things like twenty-four plates of scrambled eggs and “enough coffee to fill one of your larger bathtubs”.

The obscenities of this country are not girls like you. It is the poverty which is obscene, and the criminal irresponsibility of the leaders who make this poverty a deadening reality. The obscenities in this country are the places of the rich, the new hotels made at the expense of the people, the hospitals where the poor die when they get sick because they don't have the money either for medicines or services. It is only in this light that the real definition of obscenity should be made.

the humanitarian workers [in refugee camps in Goma} were treated rather like the service staff at a seedy mafia-occupied hotel: they were there to provide-food, medicine, housewares, an aura of respectability

If you need servicing while we’re stuck in this fancy-ass hotel for a week, I’m going to be the one to do it. No one else. Not Golden Boy. Not even your right hand.

You should not have too many people waiting on you, you should have to do most things for yourself. Hotel service is embarrassing. Maids, waiters, bellhops, porters and so forth are the most embarrassing people in the world for they continually remind you of inequities which we accept as the proper thing. The sight of an ancient woman, gasping and wheezing as she drags a heavy pail of water down a hotel corridor to mop up the mess of some drunken overprivileged guest, is one that sickens and weighs upon the heart and withers it with shame for this world in which it is not only tolerated but regarded as proof positive that the wheels of Democracy are functioning as they should without interference from above or below. Nobody should have to clean up anybody else’s mess in this world. It is terribly bad for both parties, but probably worse for the one receiving the service.

most cherished desires of present-day Westerners are shaped by romantic, nationalist, capitalist and humanist myths that have been around for centuries. Friends giving advice often tell each other, ‘Follow your heart.’ But the heart is a double agent that usually takes its instructions from the dominant myths of the day, and the very recommendation to ‘follow your heart’ was implanted in our minds by a combination of nineteenth-century Romantic myths and twentieth-century consumerist myths. The Coca-Cola Company, for example, has marketed Diet Coke around the world under the slogan ‘Diet Coke. Do what feels good.’ Even what people take to be their most personal desires are usually programmed by the imagined order. Let’s consider, for example, the popular desire to take a holiday abroad. There is nothing natural or obvious about this. A chimpanzee alpha male would never think of using his power in order to go on holiday into the territory of a neighbouring chimpanzee band. The elite of ancient Egypt spent their fortunes building pyramids and having their corpses mummified, but none of them thought of going shopping in Babylon or taking a skiing holiday in Phoenicia. People today spend a great deal of money on holidays abroad because they are true believers in the myths of romantic consumerism. Romanticism tells us that in order to make the most of our human potential we must have as many different experiences as we can. We must open ourselves to a wide spectrum of emotions; we must sample various kinds of relationships; we must try different cuisines; we must learn to appreciate different styles of music. One of the best ways to do all that is to break free from our daily routine, leave behind our familiar setting, and go travelling in distant lands, where we can ‘experience’ the culture, the smells, the tastes and the norms of other people. We hear again and again the romantic myths about ‘how a new experience opened my eyes and changed my life’. Consumerism tells us that in order to be happy we must consume as many products and services as possible. If we feel that something is missing or not quite right, then we probably need to buy a product (a car, new clothes, organic food) or a service (housekeeping, relationship therapy, yoga classes). Every television commercial is another little legend about how consuming some product or service will make life better. 18. The Great Pyramid of Giza. The kind of thing rich people in ancient Egypt did with their money. Romanticism, which encourages variety, meshes perfectly with consumerism. Their marriage has given birth to the infinite ‘market of experiences’, on which the modern tourism industry is founded. The tourism industry does not sell flight tickets and hotel bedrooms. It sells experiences. Paris is not a city, nor India a country – they are both experiences, the consumption of which is supposed to widen our horizons, fulfil our human potential, and make us happier. Consequently, when the relationship between a millionaire and his wife is going through a rocky patch, he takes her on an expensive trip to Paris. The trip is not a reflection of some independent desire, but rather of an ardent belief in the myths of romantic consumerism. A wealthy man in ancient Egypt would never have dreamed of solving a relationship crisis by taking his wife on holiday to Babylon. Instead, he might have built for her the sumptuous tomb she had always wanted. Like the elite of ancient Egypt, most people in most cultures dedicate their lives to building pyramids. Only the names, shapes and sizes of these pyramids change from one culture to the other. They may take the form, for example, of a suburban cottage with a swimming pool and an evergreen lawn, or a gleaming penthouse with an enviable view. Few question the myths that cause us to desire the pyramid in the first place.

In this large and fierce world of ours, there are many, many unpleasant places to be. You can be in a river swarming with angry electric eels, or in a supermarket filled with vicious long-distance runners. You can be in a hotel that has no room service, or you can be lost in a forest that is slowly filling up with water. You can be in a hornet's nest or in an abandoned airport or in the office of a pediatric surgeon, but one of the most unpleasant things that can happen is to find yourself in a quandary. Which is where the Baudelaire orphans found themselves that night. Finding yourself in a quandary means that everything seems confusing and dangerous and you don't know what in the world to do about it, and it is one of the worst unpleasantries you can encounter.

Superficially my war was a comfortable exercise in futility carried out in a grand Scottish hotel amongst the bridge players and swillers of easy-come-by whisky. My chest got me out of active service and into guilt, as I wrote two, or is it three of the novels for which I am now acclaimed.

Not accomplishing your Life Plan is a tragic act of free will. It is akin to charting an elaborate vacation itinerary before arriving at your holiday destination, with all kinds of plans for outdoor adventures and intentions to go sightseeing and shopping, but then ending up spending the whole trip in your hotel room ordering from room service and watching television. In a similar fashion the unconscious soul spends a lifetime in the semi-conscious state of Divine Disconnection and then returns home mostly ‘empty-handed’.

Remember Luigi, Toaster Toast Toast." - Mario Hotel "Remember Luigi, Where There Fire, There's Burnt Toast." - Mario Hotel "Greetings Young Traveller, I See That You Have Wandered Into My Store. Would You Like To Partake In One Of My Goods Or Services, I Sell Clothes, Rope, Bombs, You Want It I Got It, As Long As You Have Enough Rupees. Oh, I See You Don't Have Enough Ruppees, Come Back When You're A Bit, Umm, Riche." - The Legend Of Zelda

You’re not from around here, are you?” asked the room service girl. “No,” I replied. “That’s why I’m staying at a hotel . . .

Those who do not have will always serve those who do.

In fact, I didn't like traveling first class at all. Yes, it was nice to have a bathroom in a hotel and fine service at breakfast...but none of it seemed foreign enough for me. It was all so pleasantly bland that I felt as if I were back on the SS America. I don't like it when everyone speaks perfect English; I'd much rather struggle with my phrasebook.

In the evening I dined in the hotel’s restaurant and bar, and afterward sat nursing Mack beers at fifty øre a sip, thinking that surely things would liven up in a minute. It was New Year’s Eve, after all. But the bar was like a funeral parlor with a beverage service.

Entitlement manifests across so many situations and scenarios, but it is often most visible when a person is dealing with service professionals (wait staff, flight attendants, hotel clerks, sales clerks, attendants in any situation where there are lines or waiting periods). Narcissistic people measure themselves on the basis of how they are treated by the outside world and expect special treatment.

boutique hotels where customers will receive more attention and more personalized service will become more popular and in demand

This is from the queen? And you say it’s for a mouse? I’m sorry, sir, but the Pyramid Hotel doesn’t allow any pets except for service animals.

Bieten Sie ein überzeugendes „Preis-Genuss-Verhältnis".

Your homeland is not a hotel you can check out of if the service is bad’.

Missing what most of the time? The babbling faceless agora, the fame, the parties, the pop of flash bulbs? The lovers, the gaiety, the champagne? The solitude carved out of celebrity, poring over charts by a single lamp on a wide desk in a venerable hotel? Room service, coffee before dawn? The company of one friend, two? The choice: All of it or not? Some or none? Now, not now, maybe later?

I want to check into a hotel for the night, order room service, and eat French fries while watching reality TV until I’m fucking comatose. Then I want to sleep for sixteen hours.” Motherhood is a joy.

Out of this unstable mix of technocracy and national security you have a nostalgia developing for colonialism or religion—atavistic in my opinion, but some people want them back. Sadat is the great example of that: he threw out the Russians, as well as everything else that represented Abdel Nasser, ascendant nationalism, and so forth—and said, “Let the Americans come.” Then you have a new period of what in Arabic is called an infitah—in other words, an opening of the country to a new imperialism: technocratic management, not production but services—tourism, hotels, banking, etc. That’s where we are right now.

Jack,” I said thoughtfully, “do you think of women as equals?” He fitted a support bar against the frame. “Yes.” “Do you ever let a woman pay for dinner?” “No.” “Is that why the room-service meal wasn’t on my hotel bill?” “I never let a woman pay for my food. I just said dinner was on you because I knew it was the only way you’d let me stay.” “If you think of women as equals, why didn’t you let me buy you dinner?” “Because I’m the man.” -Ella & Jack

This is always always always what she wished a bazaar to be. Demre, proudly claiming to be the birthplace of Santa Claus, was direly lacking in workshops of wonder. Small corner stores, an understocked chain supermarket on the permanent edge of bankruptcy and a huge cash and carry that serviced the farms and the hotels squeezed between the plastic sky and the shingle shore. Russians flew there by the charter load to sun themselves and get wrecked on drink. Drip irrigation equipment and imported vodka, a typical Demre combination. But Istanbul; Istanbul was the magic. Away from home, free from the humid claustrophobia of the greenhouses, hectare after hectare after hectare; a speck of dust in the biggest city in Europe, anonymous yet freed by that anonymity to be foolish, to be frivolous and fabulous, to live fantasies. The Grand Bazaar! This was a name of wonder. This was hectare upon hectare of Cathay silk and Tashkent carpets, bolts of damask and muslin, brass and silver and gold and rare spices that would send the air heady. It was merchants and traders and caravan masters; the cornucopia where the Silk Road finally set down its cargoes. The Grand Bazaar of Istanbul was shit and sharks. Overpriced stuff for tourists, shoddy and glittery. Buy buy buy. The Egyptian Market was no different. In that season she went to every old bazaar in Sultanahmet and Beyoğlu. The magic wasn’t there.

But for reasons that genuinely escape me, it has also become spectacularly accommodating to stupidity. Where this thought most recently occurred to me was in a hotel coffee shop in Baltimore, where I was reading the local paper, the Sun, and I saw a news item noting that Congress had passed a law prohibiting the U.S. Department of Health and Human Services from funding research that might lead, directly or indirectly, to the introduction of gun controls. Let me repeat that but in slightly different words. The government of the United States refuses to let academics use federal money to study gun violence if there is a chance that they might find a way of reducing the violence. It isn’t possible to be more stupid than that. If you took all the commentators from FOX News and put them together in a room and told them to come up with an idea even more pointlessly idiotic, they couldn’t do it. Britain isn’t like that, and thank goodness. On tricky and emotive issues like gun control, abortion, capital punishment, the teaching of evolution in schools, the use of stem cells for research, and how much flag waving you have to do in order to be considered acceptably patriotic, Britain is calm and measured and quite grown up, and for me that counts for a great deal. —

A woman named Cynthia once told me a story about the time her father had made plans to take her on a night out in San Francisco. Twelve-year-old Cynthia and her father had been planning the “date” for months. They had a whole itinerary planned down to the minute: she would attend the last hour of his presentation, and then meet him at the back of the room at about four-thirty and leave quickly before everyone tried to talk to him. They would catch a tram to Chinatown, eat Chinese food (their favourite), shop for a souvenir, see the sights for a while and then “catch a flick” as her dad liked to say. Then they would grab a taxi back to the hotel, jump in the pool for a quick swim (her dad was famous for sneaking in when the pool was closed), order a hot fudge sundae from room service, and watch the late, late show. They discussed the details over and over again before they left. The anticipation was part of the whole experience. This was all going according to plan until, as her father was leaving the convention centre, he ran into an old college friend and business associate. It had been years since they had seen each other, and Cynthia watched as they embraced enthusiastically. His friend said, in effect: “I am so glad you are doing some work with our company now. When Lois and I heard about it we thought it would be perfect. We want to invite you, and of course Cynthia, to get a spectacular seafood dinner down at the Wharf!” Cynthia’s father responded: “Bob, it’s so great to see you. Dinner at the wharf sounds great!” Cynthia was crestfallen. Her daydreams of tram rides and ice cream sundaes evaporated in an instant. Plus, she hated seafood and she could just imagine how bored she would be listening to the adults talk all night. But then her father continued: “But not tonight. Cynthia and I have a special date planned, don’t we?” He winked at Cynthia and grabbed her hand and they ran out of the door and continued with what was an unforgettable night in San Francisco. As it happens, Cynthia’s father was the management thinker Stephen R. Covey (author of The Seven Habits of Highly Effective People) who had passed away only weeks before Cynthia told me this story. So it was with deep emotion she recalled that evening in San Francisco. His simple decision “Bonded him to me forever because I knew what mattered most to him was me!” she said.5 One simple answer is we are unclear about what is essential. When this happens we become defenceless. On the other hand, when we have strong internal clarity it is almost as if we have a force field protecting us from the non-essentials coming at us from all directions. With Rosa it was her deep moral clarity that gave her unusual courage of conviction. With Stephen it was the clarity of his vision for the evening with his loving daughter. In virtually every instance, clarity about what is essential fuels us with the strength to say no to the non-essentials. Stephen R. Covey, one of the most respected and widely read business thinkers of his generation, was an Essentialist. Not only did he routinely teach Essentialist principles – like “The main thing is to keep the main thing the main thing” – to important leaders and heads of state around the world, he lived them.6 And in this moment of living them with his daughter he made a memory that literally outlasted his lifetime. Seen with some perspective, his decision seems obvious. But many in his shoes would have accepted the friend’s invitation for fear of seeming rude or ungrateful, or passing up a rare opportunity to dine with an old friend. So why is it so hard in the moment to dare to choose what is essential over what is non-essential?

It seemed that Trump couldn’t spend fast enough. In 1988, he had paid $365 million to buy airplanes and routes from Eastern Airlines, which he turned into a Northeastern shuttle service. And he shelled out $407 million for the Plaza Hotel, the iconic château-style building across from Manhattan’s Central Park. In both cases, he borrowed most of the money, and analysts said he overpaid. The purchases loaded him up with debt at the same time he was ramping up his gambling empire by the boardwalk, and both moves would come to haunt him. To

All countries think that God is on their side in war. USA prays that God bless America in the war, but God is not the exclusive property of a certain country, God do not belong to a certain country. The truth is that God is the inner light of every living being, which is why the scriptures of all religions says that it is wrong to kill. The inner being of all living beings is the door to God. We are all children of God. People are very tired of wars and it is time to end the eternal wars. But power maniacs who want to dominate the world, say that God is on their side against the heathens, the godless people, so that the soldiers feel that they are justified in killing people. In USA, many solidiers from the Iraq and Afghanistan wars are now commiting suicide when they come home, because they can not handle their feelings about what they have been forced to do during the war. I remember when I applied for community service as an alternative to military service when I was 15 years old. To assess my right to alternative community service instead of military service, a military psychologist travelled to my birth town in the north of Sweden and checked into a suite at the most luxurious hotel in the town. During a three hour tough interview and psychological investigation, the military psychologist made an assessment of my right for the alternative service. During this three hour psychological investigation, I presented God as a light, which is the essence of every human being. God is the consciousness in all living beings, and therefore I can not engage in a training which means to learn to kill people. This military psychologist was very tough during this three hour interview, but in the end he loved me. In the conclusion of his psychologist assessment, he wrote that the “candidate is a young man, who presented his arguments with methodical calm” - and then he recommended the alternative community service instead of military service.

Amsterdam, I dreamed about my mother for the first time in years. I’d been shut up in my hotel for more than a week, afraid to telephone anybody or go out; and my heart scrambled and floundered at even the most innocent noises: elevator bell, rattle of the minibar cart, even church clocks tolling the hour, de Westertoren, Krijtberg, a dark edge to the clangor, an inwrought fairy-tale sense of doom. By day I sat on the foot of the bed straining to puzzle out the Dutch-language news on television (which was hopeless, since I knew not a word of Dutch) and when I gave up, I sat by the window staring out at the canal with my camel’s-hair coat thrown over my clothes—for I’d left New York in a hurry and the things I’d brought weren’t warm enough, even indoors. Outside, all was activity and cheer. It was Christmas, lights twinkling on the canal bridges at night; red-cheeked dames en heren, scarves flying in the icy wind, clattered down the cobblestones with Christmas trees lashed to the backs of their bicycles. In the afternoons, an amateur band played Christmas carols that hung tinny and fragile in the winter air. Chaotic room-service trays; too many cigarettes; lukewarm vodka from duty free. During those restless, shut-up days, I got to know every inch of the room as a prisoner comes to know his cell. It was my first time in Amsterdam; I’d seen almost nothing

LISBON, HARRIMAN FACED another delay. The KLM flight to Bristol, England, was in high demand, and passengers with the most senior official rank, like Ambassador Biddle, took priority. The delay lasted three days. Harriman did not suffer, however. He stayed at the Hotel Palácio, in Estoril, on the Portuguese Riviera, known both for its luxury and for being a cradle of espionage. Here, in fact, he met briefly with Colonel Donovan, who was now, after his Sunday at Chequers, on his way back to Washington, where he would soon become head of America’s top wartime spy agency, the Office of Strategic Services. Ever striving for efficiency, Harriman decided to take advantage of the delay by having

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

Why is this mediocre? We love to point out how broken our systems are. We enjoy getting angry at hotels or government agencies or airlines that are so obviously doing a poor job. Idiots! But we almost never look at merely mediocre products and wonder why they aren’t great. Mediocre services or products do what they’re supposed to, but have set the bar so low that it’s hardly worth the energy to cross the street to buy them. A resolute generic sameness pervades this mediocrity. Why isn’t every restaurant meal a fabulous buy for the money? Why isn’t every tax dollar spent with the intensity and focus it could be spent with? It seems as though we are willing to accept mediocre as long as the product, the service, or the organization isn’t totally broken.

One of the few advantages that India has over England is a great Knowability. After five years' service a man is directly or indirectly acquainted with the two or three hundred Civilians in his Province, all the Messes of ten or twelve Regiments and Batteries, and some fifteen hundred other people of the non-official caste, in ten years his knowledge should be doubled, and at the end of twenty he knows, or knows something about, every Englishman in the Empire, and may travel anywhere and everywhere without paying hotel-bills. Globe-trotters who expect entertainment as a right, have, even within my memory, blunted this open-heartedness, but none the less to-day, if you belong to the Inner Circle and are neither a Bear nor a Black Sheep, all houses are open to you, and our small world is very, very kind and helpful.

9:12 P.M.—GROUND ZERO, WASHINGTON, D.C. Without warning, the capital of the United States was obliterated. At precisely 9:12 p.m. Eastern, in a millisecond of time, in a blinding flash of light, the White House simply ceased to exist, as did everything and everyone else for miles in every direction. No sooner had the first missile detonated in Lafayette Park than temperatures soared into the millions of degrees. The firestorm and blast wave that followed consumed everything in its path. Gone was the Treasury building, and with it the headquarters of the United States Secret Service. Gone was the FBI building, and the National Archives, and the Supreme Court, and the U.S. Capitol and all of its surrounding buildings. Wiped away was every monument, every museum, every restaurant, every hotel, every hospital, every library and landmark of any kind, every sign of civilization.

Two o’clock in the morning. On the outskirts of Sacramento. An abandoned shopping mall. Reconstruction would eventually transform the site into upscale apartments with numerous amenities. A chain-link fence encircled the large property, emblazoned with red-lettered signs warning of hazards and against trespassing. Although nothing remained in the mall worth stealing, a guard was usually stationed in a car inside the only gate in the fence, less to deter thieves than to dissuade adventurous urban explorers—those self-described concrete spelunkers—who engaged in explorations of everything from abandoned hotels to the maze of service tunnels underlying major cities. Such exploring was illegal, but if some catacomber or amateur city archeologist were injured in one of their adventures, there was every reason to be concerned that a jury of the ignorant and a judge with issues would award millions to the trespasser. On

He muses on the terrorists who brought down the World Trade Center (he muses on them often). Those clowns actually thought they were going to paradise, where they'd live in a kind of eternal luxury hotel being services by gorgeous young virgins. Pretty funny, and the best part? They joke was on them...not that they knew it. What they got was a momentary view of all those windows and a final flash of light. After that, they and their thousands of victims were just gone. Poof. Seeya later, alligator. Off you go, killers and killed alike, off you go into the universe null set that surrounds one lonely blue planet and all its mindlessly bustling denizens. Every religion lies. Every moral precept is a delusion. Even the stars are a mirage. The truth is darkness, and the only thing that matters is making a statement before one enters it. Cutting the skin of the world and leaving a scar. That's all history is, after all: scar tissue.

This is related to the phenomenon of the Professional Smile, a national pandemic in the service industry; and noplace in my experience have I been on the receiving end of as many Professional Smiles as I am on the Nadir, maître d’s, Chief Stewards, Hotel Managers’ minions, Cruise Director—their P.S.’s all come on like switches at my approach. But also back on land at banks, restaurants, airline ticket counters, on and on. You know this smile—the strenuous contraction of circumoral fascia w/ incomplete zygomatic involvement—the smile that doesn’t quite reach the smiler’s eyes and that signifies nothing more than a calculated attempt to advance the smiler’s own interests by pretending to like the smilee. Why do employers and supervisors force professional service people to broadcast the Professional Smile? Am I the only consumer in whom high doses of such a smile produce despair? Am I the only person who’s sure that the growing number of cases in which totally average-looking people suddenly open up with automatic weapons in shopping malls and insurance offices and medical complexes and McDonald’ses is somehow causally related to the fact that these venues are well-known dissemination-loci of the Professional Smile? Who do they think is fooled by the Professional Smile? And yet the Professional Smile’s absence now also causes despair. Anybody who’s ever bought a pack of gum in a Manhattan cigar store or asked for something to be stamped FRAGILE at a Chicago post office or tried to obtain a glass of water from a South Boston waitress knows well the soul-crushing effect of a service worker’s scowl, i.e. the humiliation and resentment of being denied the Professional Smile. And the Professional Smile has by now skewed even my resentment at the dreaded Professional Scowl: I walk away from the Manhattan tobacconist resenting not the counterman’s character or absence of goodwill but his lack of professionalism in denying me the Smile. What a fucking mess.

In the year of your lord 1963, August 27, I was in a hotel room with John Lewis and three other members of SNCC and I was livid. I had provided several lines to John’s speech and they were being removed. I remember the lines. The first was, If the dogs of the South continue unchained, then we will bite back, we will move on those tender parts that bleed so readily, that bleed so profusely. Okay, I said, understanding that there was a lot of blood in the statement—rather, threat—and so I added the word nonviolently. This was not satisfactory. The next line was, The Kennedy administration does not even talk a good game, failing to support voters’ rights while paying mere lip service to civil rights, as if there is a difference. We say fuck the administration that still walks hand in hand with Jim Crow. Well, I could see that the word fuck was a bit strong and so I suggested screw and then 45 screw nonviolently. I was never much of a player in the politics of the day after that evening.

I heard a story about a critical, negative barber who never had a pleasant thing to say. A salesman came in for a haircut and mentioned that he was about to make a trip to Rome, Italy. “What airline are you taking and at what hotel will you be staying?” asked the barber. When the salesman told him, the barber criticized the airline for being undependable and the hotel for having horrible service. “You’d be better off to stay home,” he advised. “But I expect to close a big deal. Then I’m going to see the Pope,” said the salesman. “You’ll be disappointed trying to do business in Italy,” said the barber, “and don’t count on seeing the Pope. He only grants audiences to very important people.” Two months later the salesman returned to the barber shop. “And how was your trip?” asked the barber. “Wonderful!” replied the salesman. “The flight was perfect, the service at the hotel was excellent; I made a big sale, and I got to see the Pope.” “You got to see the Pope? What happened?” The salesman replied, “I bent down and kissed his ring.” “No kidding! What did he say?” “Well, he placed his hand on my head and then he said to me, ‘My son, where did you ever get such a lousy haircut?’” There’s

I rewrote and re-sent the email—not to the head of the school now, but to his boss, the director of Field Service Group. Though he was higher up the totem pole than the head of the school, the D/FSG was pretty much equivalent in rank and seniority to a few of the personnel I’d dealt with at headquarters. Then I copied the email to his boss, who definitely was not. A few days later, we were in a class on something like false subtraction as a form of field-expedient encryption, when a front-office secretary came in and declared that the old regime had fallen. Unpaid overtime would no longer be required, and, effective in two weeks, we were all being moved to a much nicer hotel. I remember the giddy pride with which she announced, “A Hampton Inn!” I had only a day or so to revel in my glory before class was interrupted again. This time, the head of the school was at the door, summoning me back to his office. Spo immediately leaped from his seat, enveloped me in a hug, mimed wiping away a tear, and declared that he’d never forget me. The head of the school rolled his eyes. There, waiting in the school head’s office was the director of the Field Service Group—the school head’s boss, the boss of nearly everyone on the TISO career track, the boss whose boss I’d emailed.

The Republican Roosevelt wanted to fight plutocrats as well as anarchists. Their plunder of oil, coal, minerals, and timber on federal lands appalled him, in his role as the founder of America’s national parks. Corporate criminals, carving up public property for their private profit, paid bribes to politicians to protect their land rackets. Using thousand-dollar bills as weapons, they ransacked millions of acres of the last American frontiers. In 1905, a federal investigation, led in part by a scurrilous Secret Service agent named William J. Burns, had led to the indictment and conviction of Senator John H. Mitchell and Representative John H. Williamson of Oregon, both Republicans, for their roles in the pillage of the great forests of the Cascade Range. An Oregon newspaper editorial correctly asserted that Burns and his government investigators had used “the methods of Russian spies and detectives.” The senator died while his case was on appeal; the congressman’s conviction was overturned by the U.S. Supreme Court on grounds of “outrageous conduct,” including Burns’s brazen tampering with jurors and witnesses. Burns left the government and became a famous private eye; his skills at tapping telephones and bugging hotel rooms eventually won him a job as J. Edgar Hoover’s

The billboards ruin everything. The historical flavor, the old-time architecture, even the beauty of the wooded hillside—all are sacrificed. Pole-lines and wires may be accepted, like fences, as part of the basic American landscape. They do their work without striving to be conspicuous, and often their not-ungraceful curves add a touch of interest, an intricacy of pattern, even some beauty. Billboards are different. . . . billboards blast themselves into the viewer's consciousness. . . . some of the smaller billboards—those advertising local hotels, service-stations, or small industries—seem to have a certain rooting in the soil, and are often modest and comparatively harmonious to the setting. The large billboards—owned by special companies, usually advertising the products of mass-production—are always placed in the most conspicuous spots, and have designs and colors carefully chosen to clash with the background. One feels a difference between a home-produced: "Stop at Joe's Service Station for Gas—Two Miles," or "The Liberty Café—Short Orders at All Hours—Give Us a Try!" and some gigantic rectangle advertising tires or beer. Large billboards are now springing up along U. S. 40 even in the vastnesses of the Nevada sagebrush country. They are an abomination! Personally, I try to buy as little as possible of anything that is so advertised.

Are you by chance a governess?” “That is no concern of yours.” “Because if you are, then one of your charges is most definitely Miss Beatrix Hathaway.” She scowled. “How do you know that?” “My sister is the only person I know of who would bring a garter-stealing ferret to the Rutledge Hotel.” “Your sister?” He smiled into her astonished face. “Lord Ramsay, at your service. And you are Miss Marks, the governess?” “Yes,” she muttered, ignoring the hand he reached down for her. She rose to her feet unassisted. Leo felt an irresistible urge to provoke her. “How gratifying. I’ve always wanted a family governess to harass.” The comment seemed to incense her beyond all expectation. “I am aware of your reputation as a skirt-chaser, my lord. I find no cause for humor in it.” Leo didn’t think she found cause for humor in much of anything. “My reputation has lasted in spite of a two-year absence?” he asked, affecting a tone of pleased surprise. “You’re proud of it?” “Well, of course. It’s easy to have a good reputation—you merely have to do nothing. But earning a bad reputation … well, that takes some effort.” A contemptuous stare burned through the spectacle lenses. “I despise you,” she announced. Turning on her heel, she walked away from him. Leo followed, carrying the ferret. “We’ve only just met. You can’t despise me until you really get to know me.

I see you are fixated on the least of my doings,” he said. “Very well, my abrupt departure from the Domain is easily enough explained: I am not at your beck and call, Madam Inquisitor. You cannot simply say to me, ‘May I call on you this evening, Your Highness, to discuss what you have seen?’” The Inquisitor thinned her lips. “Besides, if you had taken the time to inquire from my attendants, you would have learned that I had decided to go back to school at an earlier time, before the lightning came down. “Now, the hotel suite. I am a young man and have needs that must be met. Since that slum of a school Atlantis so strenuously recommended does not allow for such activities, I keep a place outside of school. As for why I left, I cannot imagine why I should remain once the deed is done.” “And where was your accomplice in . . . the deed?” “Left before I did. No need for her presence once she had served her purpose.” “There was no report of anyone coming or going.” Of course not, since she left with me. This time he had to swallow the words as they rose on his tongue. “Were you watching all the service doors? A large hotel has many.” “Where did you find her?” In a certain house in Little-Grind-on-Woe. Very well suited to wielding lightning, that girl. “In a certain—” What was the matter with him? He was an accomplished liar. Truth should never approach his lips.

They looked at each other as with the feeling of an occasion missed; the present would have been so much better if the other, in the far distance, in the foreign land, hadn’t been so stupidly meagre. There weren’t, apparently, all counted, more than a dozen little old things that had succeeded in coming to pass between them; trivialities of youth, simplicities of freshness, stupidities of ignorance, small possible germs, but too deeply buried—too deeply (didn’t it seem?) to sprout after so many years. Marcher could only feel he ought to have rendered her some service—saved her from a capsized boat in the bay or at least recovered her dressing-bag, filched from her cab in the streets of Naples by a lazzarone with a stiletto. Or it would have been nice if he could have been taken with fever all alone at his hotel, and she could have come to look after him, to write to his people, to drive him out in convalescence. Then they would be in possession of the something or other that their actual show seemed to lack. It yet somehow presented itself, this show, as too good to be spoiled; so that they were reduced for a few minutes more to wondering a little helplessly why—since they seemed to know a certain number of the same people—their reunion had been so long averted. They didn’t use that name for it, but their delay from minute to minute to join the others was a kind of confession that they didn’t quite want it to be a failure.

After you've been to bed together for the first time, without the advantage or disadvantage of any prior acquaintance, the other party very often says to you, Tell me about yourself, I want to know all about you, what's your story? And you think maybe they really and truly do sincerely want to know your life story, and so you light up a cigarette and begin to tell it to them, the two of you lying together in completely relaxed positions like a pair of rag dolls a bored child dropped on a bed. You tell them your story, or as much of your story as time or a fair degree of prudence allows, and they say, Oh, oh, oh, oh, oh, each time a little more faintly, until the oh is just an audible breath, and then of course there's some interruption. Slow room service comes up with a bowl of melting ice cubes, or one of you rises to pee and gaze at himself with the mild astonishment in the bathroom mirror. And then, the first thing you know, before you've had time to pick up where you left off with your enthralling life story, they're telling you their life story, exactly as they'd intended to all along, and you're saying, Oh, oh, oh, oh, oh, each time a little more faintly, the vowel at last becoming no more than an audible sigh, as the elevator, halfway down the corridor and a turn to the left, draws one last, long, deep breath of exhaustion and stops breathing forever. Then? Well, one of you falls asleep and the other one does likewise with a lighted cigarette in his mouth, and that's how people burn to death in hotel rooms.

MATHEMATICAL MIRACLE Some years ago, I heard a story which has been making the rounds in Midwest A.A. circles for years. I don’t have any names to back up this story, but I have heard it from many sources, and the circumstances sound believable. A man in a small Wisconsin city had been on the program for about three years and had enjoyed contented sobriety through that period. Then bad luck began to hit him in bunches. The firm for which he had worked for some fifteen years was sold; his particular job was phased out of existence, and the plant moved to another city. For several months, he struggled along at odd jobs while looking for a company that needed his specialized experience. Then another blow hit him. His wife was forced to enter a hospital for major surgery, and his company insurance had expired. At this point he cracked, and decided to go on an all-out binge. He didn’t want to stage this in the small city, where everyone knew his sobriety record. So he went to Chicago, checked in at a North Side hotel, and set forth on his project. It was Friday night, and the bars were filled with a swinging crowd. But he was in no mood for swinging—he just wanted to get quietly, miserably drunk. Finally, he found a basement bar on a quiet side street, practically deserted. He sat down on a bar stool and ordered a double bourbon on the rocks. The bartender said, “Yes, sir,” and reached for a bottle. Then the bartender stopped in his tracks, took a long, hard look at the customer, leaned over the bar, and said in a low tone, “I was in Milwaukee about four months ago, and one night I attended an open meeting. You were on the speaking platform, and you gave one of the finest A.A. talks I ever heard.” The bartender turned and walked to the end of the bar. For a few minutes, the customer sat there—probably in a state of shock. Then he picked his money off the bar with trembling hands and walked out, all desire for a drink drained out of him. It is estimated that there are about 8,000 saloons in Chicago, employing some 25,000 bartenders. This man had entered the one saloon in 8,000 where he would encounter the one man in 25,000 who knew that he was a member of A.A. and didn’t belong there. Chicago, Illinois

Some of these bots are already arriving in 2021 in more primitive forms. Recently, when I was in quarantine at home in Beijing, all of my e-commerce packages and food were delivered by a robot in my apartment complex. The package would be placed on a sturdy, wheeled creature resembling R2-D2. It could wirelessly summon the elevator, navigate autonomously to my door, and then call my phone to announce its arrival, so I could take the package, after which it would return to reception. Fully autonomous door-to-door delivery vans are also being tested in Silicon Valley. By 2041, end-to-end delivery should be pervasive, with autonomous forklifts moving items in the warehouse, drones and autonomous vehicles delivering the boxes to the apartment complex, and the R2-D2 bot delivering the package to each home. Similarly, some restaurants now use robotic waiters to reduce human contact. These are not humanoid robots, but autonomous trays-on-wheels that deliver your order to your table. Robot servers today are both gimmicks and safety measures, but tomorrow they may be a normal part of table service for many restaurants, apart from the highest-end establishments or places that cater to tourists, where the human service is integral to the restaurant’s charm. Robots can be used in hotels (to clean and to deliver laundry, suitcases, and room service), offices (as receptionists, guards, and cleaning staff), stores (to clean floors and organize shelves), and information outlets (to answer questions and give directions at airports, hotels, and offices). In-home robots will go beyond the Roomba. Robots can wash dishes (not like a dishwasher, but as an autonomous machine in which you can pile all the greasy pots, utensils, and plates without removing leftover food, with all of them emerging cleaned, disinfected, dried, and organized). Robots can cook—not like a humanoid chef, but like an automated food processor connected to a self-cooking pot. Ingredients go in and the cooked dish comes out. All of these technology components exist now—and will be fine-tuned and integrated in the decade to come. So be patient. Wait for robotics to be perfected and for costs to go down. The commercial and subsequently personal applications will follow. By 2041, it’s not far-fetched to say that you may be living a lot more like the Jetsons!

Indian Express (Indian Express) - Clip This Article at Location 721 | Added on Sunday, 30 November 2014 20:28:42 Fifth column: Hope and audacity Ministers, high officials, clerks and peons now report for duty on time and are no longer to be seen taking long lunch breaks to soak in winter sunshine in Delhi’s parks. Reform is needed not just in economic matters but in every area of governance. Does the Prime Minister know how hard it is to get a passport? Tavleen Singh | 807 words At the end of six months of the Modi sarkar are we seeing signs that it is confusing efficiency with reform? I ask the question because so far there is no sign of real reform in any area of governance. And, because some of Narendra Modi’s most ardent supporters are now beginning to get worried. Last week I met a man who dedicated a whole year to helping Modi become Prime Minister and he seemed despondent. When I asked how he thought the government was doing, he said he would answer in the words of the management guru Peter Drucker, “There is nothing quite so useless as doing with great efficiency something that should not be done at all.” We can certainly not fault this government on efficiency. Ministers, high officials, clerks and peons now report for duty on time and are no longer to be seen taking long lunch breaks to soak in winter sunshine in Delhi’s parks. The Prime Minister’s Office hums with more noise and activity than we have seen in a decade but, despite this, there are no signs of the policy changes that are vital if we are to see real reform. The Planning Commission has been abolished but there are many, many other leftovers from socialist times that must go. Do we need a Ministry of Information & Broadcasting in an age when the Internet has made propaganda futile? Do we need a meddlesome University Grants Commission? Do we need the government to continue wasting our money on a hopeless airline and badly run hotels? We do not. What we do need is for the government to make policies that will convince investors that India is a safe bet once more. We do not need a new government that simply implements more efficiently bad policies that it inherited from the last government. It was because of those policies that investors fled and the economy stopped growing. Unless this changes through better policies, the jobs that the Prime Minister promises young people at election rallies will not come. So far signals are so mixed that investors continue to shy away. The Finance Minister promises to end tax terrorism but in the next breath orders tax inspectors to go forth in search of black money. Vodafone has been given temporary relief by the courts but the retroactive tax remains valid. And, although we hear that the government has grandiose plans to improve the decrepit transport systems, power stations and ports it inherited, it continues to refuse to pay those who have to build them. The infrastructure industry is owed more than Rs 1.5 lakh continued... crore in government dues and this has crippled major companies. No amount of efficiency in announcing new projects will make a difference unless old dues are cleared. Reform is needed not just in economic matters but in every area of governance. Does the Prime Minister know how hard it is to get a passport? Does he know that a police check is required even if you just want to get a few pages added to your passport? Does he know how hard it is to do routine things like registering property? Does he know that no amount of efficiency will improve healthcare services that are broken? No amount of efficiency will improve educational services that have long been in terminal decline because of bad policies and interfering officials. At the same time, the licence raj that strangles private investment in schools and colleges remains in place. Modi’s popularity with ordinary people has increased since he became Prime Minister, as we saw from his rallies in Kashmir last week, but it will not la

The Fords were the first in the country to lay a concrete landing strip, the first to build an airport hotel for out-of-town flyboys (the 108-room Dearborn Inn, which is still there), and the first private company to take on a US Air Mail Service contract.

Soak blanket in gravy and make a delicious brick wrap. Serve in All Gravy Room at the Mandrake Hotel.

Excerpted From Chapter One “Rock of Ages” floated lightly down the first floor corridor of the Hollywood Hotel’s west wing. It was Sunday morning, and Hattie Mae couldn’t go to church because she had to work, so she praised the Lord in her own way, but she praised Him softly out of consideration for the “Do Not Disturb” placards hanging from the doors she passed with her wooden cart full of fresh linens and towels. Actually Sundays were Hattie Mae’s favorite of the six days she worked each week. For one thing, her shift ended at noon on Sundays. For another, this was the day Miss Lillian always left a “little something” in her room to thank Hattie Mae for such good maid service. Most of the hotel’s long-term guests left a little change for their room maids, but in Miss Lillian’s case, the tip was usually three crinkly new one dollar bills. It seemed like an awful lot of money to Hattie Mae, whose weekly pay was only nineteen dollars. Still, Miss Lillian Lawrence could afford to be generous because she was a famous actress in the movies. She was also, Hattie Mae thought, a very fine lady. When Hattie Mae reached the end of the corridor, she knocked quietly on Miss Lillian’s door. It was still too early for most guests to be out of their rooms, but Miss Lillian was always up with the sun, not like some lazy folks who laid around in their beds ‘til noon, often making Hattie Mae late for Sunday dinner because she couldn’t leave until all the rooms along her corridor were made up. After knocking twice, Hattie Mae tried Miss Lillian’s door. It opened, so after selecting the softest towels from the stacks on her cart, she walked in. With the curtains drawn the room was dark, but Hattie Mae didn’t stop to switch on the overheard light because her arms were full of towels. The maid’s eyes were on the chest of drawers to her right where Miss Lillian always left her tip, so she didn’t see the handbag on the floor just inside the door. Hattie Mae tripped over the bag and fell headlong to the floor, landing inches from the dead body of Lillian Lawrence. In the dim light Hattie Mae stared into a pale face with a gaping mouth and a trickle of blood from a small red dot above one vacant green eye. Hattie Mae screamed at the top of her lungs and kept on screaming.

It’s freezing outside and imagine you are relaxing in the water of your swimming pool. Is it possible? Will you not freeze in the cold water? Absolutely not! Pool Enclosures can make it a possible. They not only protect the pool from rain and snow but also enhance the inside air temperature and help you enjoy your most relaxing activity in the winters. The most popular enclosures are the Telescopic Swimming Pool Enclosures. These are the most suitable enclosures for long outdoor swimming pools. They enhance the overall appearance of the pool. These are quick and easy to assemble. These are among the best-selling enclosures in the markets. As the name suggests telescopic enclosures are long and slender just like the telescope. These enclosures are also used by resorts and hotel owners to cover their swimming pools. The pool enclosures for outdoor pools offer an extended living space when connected to the home. You can opt for an arc shaped pool enclosure that could be opened or closed. An enclosure with traditional design can improve the aesthetics of the area. Other styles and designs are offered by a large number of companies to turn your pool side into a beautiful and relaxing space. As it becomes very difficult to put and remove the pool covers manually, automatic pool enclosures that can be applied with a push on a button have been introduced in the market. These pool enclosures are easy to install and can be opened or closed whenever required in just a few seconds. As the pool is protected from rain, dust and snow, you will require very less time in cleaning the pool. With enclosures on you can enjoy an extended pool season all year round. In majority of the houses with swimming pool, you can find Retractable Enclosures over the swimming pool. They make the pool useful even in rain and improve the overall look of the pool. These are also easy to assemble and provide a hassle free experience. Hence if you have a pool in your house and you want to make it even more beautiful, then it is highly recommended to make use of retractable enclosures. If you want to enjoy at the pool side throughout the year, then it is high time you get a pool enclosure installed. The benefits of pool covers and enclosures are plenty and the cost is worth the pleasure. You can look for the companies that offer affordable and easy to assemble enclosure kits on the internet and take advantage of their products and services. These companies can even custom design an enclosure to match the architecture of your house. Enjoy swimming in an enclosed beautiful pool around the year!

One of the most ambitious men to exploit the timber trade was Hugh F. McDanield, a railroad builder and tie contractor who had come to Fayetteville along with the Frisco. He bought thousands of acres of land within hauling distance of the railroad and sent out teams of men to cut the timber. By the mid-1880s, after a frenzy of cutting in south Washington County, he turned his gaze to the untapped fortune of timber on the steep hillsides of southeast Washington County and southern Madison County, territory most readily accessed along a wide valley long since leveled by the east fork of White River. Mr. McDanield gathered a group of backers and the state granted a charter September 4, 1886, giving authority to issue capital stock valued at $1.5 million, which was the estimated cost to build a rail line through St. Paul and on to Lewisburg, which was a riverboat town on the Arkansas River near Morrilton. McDanield began surveys while local businessman J. F. Mayes worked with property owners to secure rights of way. “On December 4, 1886, a switch was installed in the Frisco main line about a mile south of Fayetteville, and the spot was named Fayette Junction.” Within six months, 25 miles of track had been laid east by southeast through Baldwin, Harris, Elkins, Durham, Thompson, Crosses, Delaney, Patrick, Combs, and finally St. Paul. Soon after, in 1887, the Frisco bought the so-called “Fayetteville and Little Rock” line from McDanield. It was estimated that in the first year McDanield and partners shipped out more than $2,000,000 worth of hand-hacked white oak railroad ties at an approximate value of twenty-five cents each. Mills ran day and night as people arrived “by train, wagon, on horseback, even afoot” to get a piece of the action along the new track, commonly referred to as the “St. Paul line.” Saloons, hotels, banks, stores, and services from smithing to tailoring sprang up in rail stop communities.

It might soon even be launching a hotel-booking service.

He ordered room service and replaced the receiver. He was on his way to his suit when a robe hit him in the chest. Rhys instinctively caught it and looked up at a grinning Lily. "You can't be walking around naked," she said. "What will the hotel staff think?" He winked at her. "They'll think you're a verra lucky lass.

Chancen kennen keine Regeln.

He leadeth me beside the still waters. He restoreth my soul…. —Psalm 23:2–3 (KJV) I grew up on a farm, doing chores after school and helping with garden or livestock during the summer. I worked hard as a farm wife and mother, and later held a demanding job with a church social service agency. Although I’m now retired, I’m still most comfortable with a never-ending to-do list. That’s why I said no when my husband, Don, asked me to attend a business conference with him. “There wouldn’t be anything for me to do,” I explained. “The resort brochure lists golf as the main draw, and I don’t play.” Don didn’t give up, so I reluctantly packed my suitcase and off we went. The hotel was surrounded by the golf course. There were four swimming pools, but the daytime temperatures were in the low sixties. For the first time in years I had nothing to do. No schedule, no phone calls, no meetings. To my great surprise, I enjoyed it! I read the entire newspaper and worked both crossword puzzles. I ate lunch outdoors amid an improbable but stunning landscape of palm trees and pines, grape hyacinths, honeysuckle, and a dozen types of cacti. Afternoons, I walked the easier trails, sat in the sunshine, and watched ducks paddle around a pond. Since there was nothing productive I could do, I didn’t feel guilty about not doing it. The best part, though, was the lesson I took home: God speaks most clearly when I don’t do; I simply be. Heavenly Father, thank You for teaching me to still my soul. —Penney Schwab Digging Deeper: Ps 46:10

If the beneficiaries of globalization are tourists who can travel as they choose, then the losers of globalization are the ones forced to wander: those who move in the shadows, those whose moving is unwanted, and those who work low-paying jobs in service to tourists (such as janitors at airports or hotel housekeepers.)

run by a Special Forces colonel and aided by Major Sandeep Unnikrishnan, a sinewy officer whom Sisodia had ordered to lead the Taj units. A product of the National Defence Academy, the elite joint services training college outside Pune, Major Unnikrishnan, a 31-year-old Black Cat instructor, could have chosen to stay behind in Manesar. But he had volunteered.

Cost of Cruise Sales Other Sales Cost of Other Sales (Refunds) (Refund Credits) Car Commissions Hotel Commissions Other Commissions Service Fees and Tuition Advertising Income Interest Income Air Sales and Cost of Air Sales

In mid-January 1999, prior to my subpoena and unbeknownst to me while I was at JJRTC, Monica Lewinsky had signed an affidavit, a sworn statement, about her affair. In a Pentagon City, VA hotel, Monica also handed Linda Tripp, her Pentagon staffer pen pal, a document (“Points to Make in an Affidavit”) detailing what to say on an affidavit so as to protect Clinton from charges of sexual harassment made by White House volunteer aide Kathleen Willey. Where that document originated is a mystery. But it was amateur hour for Monica, as usual. Monica and President Clinton had been subpoenaed by the Paula Jones lawyers and both swore in a public civil case, under penalty of perjury—an impeachable offense for the president—that they did not have a sexual relationship. The Clintons and Monica didn’t know it, but Linda Tripp was no Clintonite. She was feeding information on them all to Newsweek and to Ken Starr. Tripp had the affidavit document proving conspiracy, and Starr had his carte blanche. Janet Reno signed off on the Justice Department and FBI expanding their investigations from the Whitewater scandal—in which their main witness, Jim McDougal, mysteriously died—into conspiracy and perjury in Paula Jones’s sexual harassment case regarding a government employee. Tripp had taped her phone conversations with Monica detailing her affair with the president, how in the Oval Office she gave him oral sex while he was on the phone with ambassadors and with Dick Morris. President Clinton paid for a White House mistress with taxpayer funds and jeopardized national security with her compromisable and corruptible presence in a secure area, all for little more than on-demand oral sex. We thought we knew what was going on. We didn’t know the half of it.

It is a slow day in the small town of Pumphandle, and the streets are deserted. Times are tough, everybody is in debt, and everybody is living on credit. A tourist visiting the area drives through town, stops at the motel, and lays a $100 bill on the desk, saying he wants to inspect the rooms upstairs to pick one for the night. As soon as he walks upstairs, the motel owner grabs the bill and runs next door to pay his debt to the butcher. The butcher takes the $100 and runs down the street to retire his debt to the pig farmer. The pig farmer takes the $100 and heads off to pay his bill to his supplier, the Co-op. The guy at the Co-op takes the $100 and runs to pay his debt to the local prostitute, who has also been facing hard times and has had to offer her "services" on credit. The hooker rushes to the hotel and pays off her room bill with the hotel owner. The hotel owner then places the $100 back on the counter so the traveler will not suspect anything. At that moment the traveler comes down the stairs, states that the rooms are not satisfactory, picks up the $100, and leaves. No one produced anything. No one earned anything. However, the whole town is now out of debt and looks to the future with a lot more optimism. And that, ladies and gentlemen, is how a stimulus package works. – Anonymous

In der Wiederholung liegt die Vertiefung!

Wahrer Luxus ist nicht laut, schreit nicht - wahrer Luxus flüstert.

Nutzen Sie Ihre Intelligenz bevor Sie Ihr Geld nutzen.

Leaders always look twice – because sometimes it is good from far but far from good – at a second look.

Qualität ist der Abgleich zwischen Kundenerwartung und Kundenerlebnis

Denn es ist nur die Herzlichkeit, die jeden Rabatt schlägt und nur die Qualität, die jeden Discount ins Leere laufen lässt!

Leader sind immer klar in der Sache und dabei respektvoll im Ton.

Wer Kunden nur über den Preis gewinnt - wird sie auch nur des Preises wegen wieder verlieren.

Perception is reality.

Erfolgreich denkt man nicht in Geschäftsideen, sondern in Serviceideen.

Feedback ist das Futter für Champions

Unser Fokus – ganz einfach: Never ever lose a customer!

Macht kommt von machen.

Ein außergewöhnliches Unternehmen darf nicht gewöhnlich geführt werden.

Sicher ist nicht immer das Sicherste!

Entweder-oder ist meistens das schlechtere sowohl-als auch.

Wenn unser Kundenkreis zu klein ist - ist unser Komfort Level zu groß!

M4=Man muss MENSCHEN mögen

Es geht IMMER um alles!

Für Vertrauensverlust gibt es keine Rückstellung

Mitarbeiter die eine Kombination aus großem Herzen und wachem Verstand haben sind unschlagbar - Folge: Kundenloyalitat

Die beste Erfolgsmethode: Totale Hingabe!

Service braucht Herzlichkeit – das ist eine historische Konstante!

Früher galt: Vertrauen ist gut, Kontrolle ist besser. Heute: Kontrolle ist gut, Vertrauen ist besser!

Führung funktioniert immer dann, wenn sie Leute durch ihre Anwesenheit besser macht und dies in ihrer Abwesenheit nachhält!

Man wird durch das Andere schlecht Machen - nicht besser!

Service aus Leidenschaft oder Service der Leiden schafft?

„Service Excellence“ kostet Geld - Keine Excellence kostet Kunden!

In every city the President visits, massive C-17 cargo planes arrive the day before—always at 1 p.m.—delivering ready-to-build octagonal saferooms to the hotel. In the President’s room, the Service shoves all the couches and chairs against one wall, builds the saferoom panel by panel, then rolls in wide pieces of ballistic glass to cover each window. If

I came here in 1906. I had been in Arkansas and sold some land for a nice profit so I thought I’d try my luck here in Oklahoma. I thought maybe I’d manage to buy some land with oil beneath its surface, but it appears that I might have missed the mark on that goal. I bought 40 acres and opened a boarding house since it presented some difficulty for people of color to find lodging in these parts. I could see that many people were arriving here to work in the oil fields and they needed a place to stay, so I figured I might as well provide that service. It was a small property located on a dusty road but it did quite well. Then I ventured out and built three office buildings where doctors, lawyers, dentists, and realtors could set up shop. Later we added barbershops and beauty salons to take care of the tenants. Those ventures proved to be good investments and provided me with the capital to build this hotel. As you can see, we have a rather tame clientele but they pay the bills.

Next to our big room was the only bath in the hotel, so that by law we could not keep it to ourselves. A bath cost about ten cents, I remember. The few people who used it evidently felt that this price included full maid service, but the two overworked slaveys in the hotel did not, so that I usually cleaned the tub in self-protection. I decided then that many people are latently swinish and that I would rather work anywhere than in a hotel.

Service Excellence eats discount and rebate for breakfast.

Wir irren einfacher mit dem Durchschnitt, als es als einzelner richtig zu machen!

Um den Sternenhimmel zu sehen, musst Du zuerst die Dunkelheit zulassen.

Wer beim Kunden Service Excellence verschläft, wacht im Mittelmaß auf!

Spielen wir in der Champion´s League, aber bitte nicht vor leeren Rängen.