“
Keep passing the open windows.
”
”
John Irving (The Hotel New Hampshire)
“
...out of the blue, he kissed me. Right in the middle of the Robert E. Lee Hotel Restaurant, he kissed me so slowly with an open mouth and every single thing in my body-my skin, my collarbone, the hollow backs of my knees, everything inside of me filled up with light.
”
”
Kathryn Stockett (The Help)
“
So we dream on. Thus we invent our lives. We give ourselves a sainted mother, we make our father a hero; and someone’s older brother and someone’s older sister – they become our heroes too. We invent what we love and what we fear. There is always a brave lost brother – and a little lost sister, too. We dream on and on: the best hotel, the perfect family, the resort life. And our dreams escape us almost as vividly as we can imagine them… That’s what happens, like it or not. And because that’s what happens, this is what we need: we need a good, smart bear… Coach Bob knew it all along: you’ve got to get obsessed and stay obsessed. You have to keep passing the open windows.
”
”
John Irving (The Hotel New Hampshire)
“
Stop it!’ The girl jumped out of her chair, ‘Stop torturing me! Stop pretending you didn’t know each other, you planned all this, and then you waited for a wet day and then he was going to come in and then there is this story, and then he’d send the photos off, stop it! Leave me alone!’ She rushed to the door and tore it open and vanished down the hotel stairs.
”
”
Elizabeth Tebby Germaine (A MAN WHO SEEMED REAL: A story of love, lies, fear and kindness)
“
Each neighborhood of the city appeared to be made of a different substance, each seemed to have a different air pressure, a different psychic weight: the bright lights and shuttered shops, the housing projects and luxury hotels, the fire escapes and city parks.
”
”
Teju Cole (Open City)
“
All children are really orphans. At heart, a child has nothing to do with its parents, its background, its last name, its gender, its family trade. It is a brand-new person, and it is born with the only legacy that all individuals inherit when they open their eyes in this world: the
inalienable right to be free.
”
”
Heather O'Neill (The Lonely Hearts Hotel)
“
Something woke me up. My hand instinctively reached for my gun, and I sat up. It sounded like someone was trying to push the door open. But how could that be? There was a secure lock and chain hook which all hotel room doors have. My breathing slowed while my heart raced.
”
”
Behcet Kaya (Uncanny Alliance (Jack Ludefance PI Series))
“
I haven’t had the chance to look at too many men’s faces up close. And I noticed how his skin was thicker than mine, and a gorgeous shade of toast. The stiff blond hairs on his cheeks and chin seemed to be growing before my eyes. He smelled like starch. Like pine. His nose wasn’t so pointy afterall. …And out of the blue, he kissed me. Right in the middle of the Robert E. Lee Hotel Restaurant, he kissed me so slowly with an open mouth and every single thing in my body-my skin, my collarbone, the hollow backs of my knees, everything inside of me filled up with light.
”
”
Kathryn Stockett (The Help)
“
I bought the Heartbreak Hotel, on my own with no investors. Closed it down and opened the Fuck You, Get Over It bed and breakfast.
”
”
Scroobius Pip
“
I don't remember getting out of the elevator and going through the lobby. Everything is becoming increasingly foggy. I just find myself standing in front of the hotel all of a sudden.
A Blue and white car stops in front of me. Numbly, I open the back door and slide into the seat.
"Can I help you" the dark haired driver asks, swiveling his head to look at me.
"I need to get home to Hidden Cove."
"Lady, this isn't a cab"
Oh. Great.
"Sorry', I mutter, quickly sliding back out.
This time I make sure the car says cab on it before I get in.
”
”
Nicole Christie (Falling for the Ghost of You)
“
Really?" [Catarina] said when he opened the door. " Two years and then you come back and don't even call for two weeks? And then it's 'Come over, I need you'? You didn't even tell me you were home, Magnus."
"I'm home", he said, giving what he considered to be his most winning smile. The smiling took a bit of effort, but hopefully it looked genuine.
"Don't even try that face with me. I am not one of your conquests, Magnus. I am your friend. We are supposed to get pizza, not do the nasty."
"The nasty? But I-"
"Don't." She held up a warning finger. "I mean it. I almost didn't come. But you sounded so pathetic on the phone I had to.
”
”
Cassandra Clare (The Fall of the Hotel Dumort (The Bane Chronicles, #7))
“
I bent down over my neighborhood, taking in the people there. At first, they'd just seemed arranged the same way they were everywhere else: in random formations, some in groups, some alone. Then, though, I saw the single figure at the back of my house, walking away from the back door. And another person, a girl, running through the side yard, where the hedge would have been, while someone else, with a badge and flashlight followed. There were three people under the basketball goal, one lying prone on the ground.
I took a breath, then moved in closer. Two people were seated on the curb between Dave's and my houses: a few inches away two more walked up the narrow alley to Luna Blu's back door. A couple stood in the driveway, facing each other. And in that empty building, the old hotel, a tiny set of cellar doors had been added, flung open, a figure standing before them. Whether they were about to go down, or just coming up, was unclear, and the cellar itself was a dark square. But I knew what was down below.
He'd put me everywhere. Every single place I'd been, with him or without, from the first time we'd met to the last conversation. It was all there, laid out as carefully, as real as the buildings and streets around it. I swallowed, hard, then reached forward, touching the girl running through the hedge. Not Liz Sweet. Not anyone, at that moment, not yet. But on her way to someone. To me.
”
”
Sarah Dessen (What Happened to Goodbye)
“
When I opened my case in the hotel, he gestured excitedly at my snakeskin sandals, turquoise suede wedges and silver-speckled jellies. “But you’ve loads of shoes,” he bellowed joyfully. I shook my head sadly. Men just don’t get it, do they? They’re definitely missing the shoe chromosome.
”
”
Marian Keyes (Under the Duvet: Shoes, Reviews, Having the Blues, Builders, Babies, Families and Other Calamities)
“
I’m always intrigued by my nonsensical concern with picking out a bunch of things that look exactly alike the ones that somehow I feel are the best and belong to me. It’s that same crazy urge or superstition, or whatever it is, that makes me open a Bible in a hotel room, hoping for some great happenstance spiritual word of advice. More often than not, I hit a long passage of begats and begots, which contain little inspiration other than the fact that procreation is the highest aim of life.
”
”
Vincent Price (The Book of Joe)
“
He gave me the key, which I later discovered would open practically every door in the hotel. I thanked him, and I made a small mistake we irony collectors often make: I tried to share an irony with a stranger. It can’t be done. I told him I had been in the Arapahoe before—in Nineteen-hundred and Thirty-one. He was not interested.
”
”
Kurt Vonnegut Jr. (Jailbird)
Jamie Ford (Hotel on the Corner of Bitter and Sweet)
“
Give me the strongest cheese, the one that stinks best;
and I want the good wine, the swirl in crystal
surrendering the bruised scent of blackberries,
or cherries, the rich spurt in the back
of the throat, the holding it there before swallowing.
Give me the lover who yanks open the door
of his house and presses me to the wall
in the dim hallway, and keeps me there until I’m drenched
and shaking, whose kisses arrive by the boatload
and begin their delicious diaspora
through the cities and small towns of my body.
To hell with the saints, with martyrs
of my childhood meant to instruct me
in the power of endurance and faith,
to hell with the next world and its pallid angels
swooning and sighing like Victorian girls.
I want this world. I want to walk into
the ocean and feel it trying to drag me along
like I’m nothing but a broken bit of scratched glass,
and I want to resist it. I want to go
staggering and flailing my way
through the bars and back rooms,
through the gleaming hotels and weedy
lots of abandoned sunflowers and the parks
where dogs are let off their leashes
in spite of the signs, where they sniff each
other and roll together in the grass, I want to
lie down somewhere and suffer for love until
it nearly kills me, and then I want to get up again
and put on that little black dress and wait
for you, yes you, to come over here
and get down on your knees and tell me
just how fucking good I look.
- “For Desire
”
”
Kim Addonizio
“
The West Indian is not exactly hostile to change, but he is not much inclined to believe in it. This comes from a piece of wisdom that his climate of eternal summer teaches him. It is that, under all the parade of human effort and noise, today is like yesterday, and tomorrow will be like today; that existence is a wheel of recurring patterns from which no one escapes; that all anybody does in this life is live for a while and then die for good, without finding out much; and that therefore the idea is to take things easy and enjoy the passing time under the sun. The white people charging hopefully around the islands these days in the noon glare, making deals, bulldozing airstrips, hammering up hotels, laying out marinas, opening new banks, night clubs, and gift shops, are to him merely a passing plague. They have come before and gone before.
”
”
Herman Wouk (Don't Stop the Carnival)
“
Title: Blue Light Lounge Sutra For The Performance Poets At Harold Park Hotel
the need gotta be
so deep words can't
answer simple questions
all night long notes
stumble off the tongue
& color the air indigo
so deep fragments of gut
& flesh cling to the song
you gotta get into it
so deep salt crystalizes on eyelashes
the need gotta be
so deep you can vomit up ghosts
& not feel broken
till you are no more
than a half ounce of gold
in painful brightness
you gotta get into it
blow that saxophone
so deep all the sex & dope in this world
can't erase your need
to howl against the sky
the need gotta be
so deep you can't
just wiggle your hips
& rise up out of it
chaos in the cosmos
modern man in the pepperpot
you gotta get hooked
into every hungry groove
so deep the bomb locked
in rust opens like a fist
into it into it so deep
rhythm is pre-memory
the need gotta be basic
animal need to see
& know the terror
we are made of honey
cause if you wanna dance
this boogie be ready
to let the devil use your head
for a drum
”
”
Yusef Komunyakaa
“
His last election night was on the wide-open stretch of Zilker Park, against the backdrop of the Austin skyline. He remembers everything.
He was eighteen years old in his first custom-made suit, corralled into a hotel around the corner with his family to watch the results while the crowd swelled outside, running with his arms open down the hallway when they called 270. He remembers it felt like his moment, because it was his mom and his family, but also realizing it was, in a way, not his moment at all, when he turned around and saw Zahra's mascara running down her face.
He stood next to the stage set into the hillside of Zilker and looked into eyes upon eyes upon eyes of women who were old enough to have marched on Congress for the VRA in '65 and girls young enough never to have known a president who was a white man. All of them looking at their first Madam President.
”
”
Casey McQuiston (Red, White & Royal Blue)
“
It was as if a tiny crack had opened somewhere in him and was growing, tearing him to pieces. If he had simply been angry, I might have found a way to calm him, but I had no idea how to put him back together once he came apart.
”
”
Yōko Ogawa (Hotel Iris)
“
most cherished desires of present-day Westerners are shaped by romantic, nationalist, capitalist and humanist myths that have been around for centuries. Friends giving advice often tell each other, ‘Follow your heart.’ But the heart is a double agent that usually takes its instructions from the dominant myths of the day, and the very recommendation to ‘follow your heart’ was implanted in our minds by a combination of nineteenth-century Romantic myths and twentieth-century consumerist myths. The Coca-Cola Company, for example, has marketed Diet Coke around the world under the slogan ‘Diet Coke. Do what feels good.’ Even what people take to be their most personal desires are usually programmed by the imagined order. Let’s consider, for example, the popular desire to take a holiday abroad. There is nothing natural or obvious about this. A chimpanzee alpha male would never think of using his power in order to go on holiday into the territory of a neighbouring chimpanzee band. The elite of ancient Egypt spent their fortunes building pyramids and having their corpses mummified, but none of them thought of going shopping in Babylon or taking a skiing holiday in Phoenicia. People today spend a great deal of money on holidays abroad because they are true believers in the myths of romantic consumerism. Romanticism tells us that in order to make the most of our human potential we must have as many different experiences as we can. We must open ourselves to a wide spectrum of emotions; we must sample various kinds of relationships; we must try different cuisines; we must learn to appreciate different styles of music. One of the best ways to do all that is to break free from our daily routine, leave behind our familiar setting, and go travelling in distant lands, where we can ‘experience’ the culture, the smells, the tastes and the norms of other people. We hear again and again the romantic myths about ‘how a new experience opened my eyes and changed my life’. Consumerism tells us that in order to be happy we must consume as many products and services as possible. If we feel that something is missing or not quite right, then we probably need to buy a product (a car, new clothes, organic food) or a service (housekeeping, relationship therapy, yoga classes). Every television commercial is another little legend about how consuming some product or service will make life better. 18. The Great Pyramid of Giza. The kind of thing rich people in ancient Egypt did with their money. Romanticism, which encourages variety, meshes perfectly with consumerism. Their marriage has given birth to the infinite ‘market of experiences’, on which the modern tourism industry is founded. The tourism industry does not sell flight tickets and hotel bedrooms. It sells experiences. Paris is not a city, nor India a country – they are both experiences, the consumption of which is supposed to widen our horizons, fulfil our human potential, and make us happier. Consequently, when the relationship between a millionaire and his wife is going through a rocky patch, he takes her on an expensive trip to Paris. The trip is not a reflection of some independent desire, but rather of an ardent belief in the myths of romantic consumerism. A wealthy man in ancient Egypt would never have dreamed of solving a relationship crisis by taking his wife on holiday to Babylon. Instead, he might have built for her the sumptuous tomb she had always wanted. Like the elite of ancient Egypt, most people in most cultures dedicate their lives to building pyramids. Only the names, shapes and sizes of these pyramids change from one culture to the other. They may take the form, for example, of a suburban cottage with a swimming pool and an evergreen lawn, or a gleaming penthouse with an enviable view. Few question the myths that cause us to desire the pyramid in the first place.
”
”
Yuval Noah Harari (Sapiens: A Brief History of Humankind)
“
As for me, I feel myself living and thinking in a room where everything is the creation and the language of lives profoundly different from mine, of a taste opposite to mine, where I find nothing of my conscious thought, where my imagination is excited by feeling itself plunged into the depths of the non-ego; I feel happy only when setting foot—on the Avenue de la Gare, on the Port, or on the Place de l'Eglise—in one of those provincial hotels with cold, long corridors where the wind from outside contends successfully with the efforts of the heating system, where the detailed geographic map of the district is still the sole ornament on the walls, where each noise helps only to make the silence appear by displacing it, where the rooms keep a musty perfume which the open air comes to wash, but does not eliminate, and which the nostrils inhale a hundred times in order to bring it to the imagination, which is enchanted with it, which has it pose like a model to try to recreate it with all the thoughts and remembrances that it contains...
”
”
Marcel Proust
“
She went around reading men's minds. She went inside them as though they were bureaus and she were opening their drawers. She looked underneath folded articles of clothing. She found their dirty postcards. She pulled them out and had a look at them. And what lovely things she did find there.
”
”
Heather O'Neill (The Lonely Hearts Hotel)
“
The wrought-iron gate squeaked as Lucas opened it. He lowered the rented bike down the stone steps and onto the sidewalk. To his right was the most famous Globe Hotel in Paris, disguised under another name. In front of the entrance five Curukians sat on mopeds. Lu-cas and his eighteen-month-old friend then shot out across the street and through the invisible beam of an-other security camera.
He rode diagonally across the place de la Concorde and headed toward the river. It seemed only natural. The motorcycles trailed him. He pedaled fast across the Alex-andre III bridge and zipped past Les Invalides hospital. He tried to turn left at the Rodin Museum, but Goper rode next to him, blocking his escape.
”
”
Paul Aertker (Brainwashed (Crime Travelers, #1))
“
Andrew's bare feet were silent against the carpet, but Neil saw a blur of colors on the fogged-up mirror and turned. Andrew studied his chest with a bored look, but the fingers he pressed to Neil's scars were a heavy and lingering weight. Neil waited to see if he had anything to say, but Andrew hadn't spoken to anyone since they checked out of the hotel in Baltimore. Neil doubted the others had noticed, since Andrew rarely talked to even Kevin or Nicky now that he was sober, but Neil wasn't used to the silent treatment. "Hey," Neil said, just to make Andrew look up at him. Neil leaned in to kiss him, needing to know if Andrew would lean away or push him back. Instead Andrew opened his mouth to Neil without hesitation and slid his hand up Neil's chest to his throat.
”
”
Nora Sakavic (The King's Men (All for the Game, #3))
“
I understand La Dolce Famiglia will be exclusive to Purity hotels. When is the opening?”
Julietta spoke up. “Sex months.”
Silence dropped. The three of them stared at her as if she’d sprouted horns, and suddenly, she realized what she said. Holy crap. Talk about a Freudian slip of epic propor-tions.
”
”
Jennifer Probst (The Marriage Merger (Marriage to a Billionaire, #4))
“
...we've told men for so long that we're equal, we can open our own doors, carry our own bags, pay our own way, that now they're afraid to offer in case we accuse them of sex discrimination. If you were a man would you buy a woman underwear? I wouldn't dare. What if she throws it back in your face and calls you a sexist pig? So they've tried to turn into new men, but that's no good either, because now we're telling them to be masculine. We don't just want them in a pair of Marigolds cleaning the oven, that's not good enough. We want them to take control, to whisk us off hotels, buy us dinner, and make mad passionate love to us all night. We want it all ways. We want them heroes and handy with the vacuum. No wonder the poor guys are confused
”
”
Alexandra Potter (Calling Romeo)
“
It is June 27, 1912. You are lying in your bed in the Grand Hotel and it is 6 p.m. on the evening of June 27, 1912. Your mind accepts this absolutely. 6 p.m. on June 27, 1912. Elise McKenna is in this hotel at this very moment. Her manager, William Fawcett Robinson, is in this hotel at this very moment. Now, this moment, here. Both in the Grand Hotel on this evening of June 27, 1912. 6 p.m. on June 27, 1912. Elise McKenna, now, in this hotel. She and her company are in this hotel at this very moment. Now on June 27, 1912, 6 p.m. Your mind accepts this, absolutely. You have traveled back in time, soon you will open your eyes. You will walk into the corridor, and you will go downstairs and you will find Elise McKenna, who is in this hotel at this very moment.
”
”
Richard Matheson
“
I’m shit with good-byes and we’re not talking anyway, so I’m skipping that part and staying at a hotel tonight. My offer was serious. It still is. My door will always be open for you. Yours until the sun flames out and all life on earth is extinguished, Prancer Included with the note is a first-class ticket to Scotland.
”
”
J.T. Geissinger (Melt for You (Slow Burn, #2))
“
Her purse is half open, and I see a hotel room key, a metro ticket, and a hundred-franc note folded in four, like objects brought back by a space probe sent to earth to study how earthlings live, travel, and trade with one another. The sight leaves me pensive and confused. Does the cosmos contain keys for opening up my diving bell? A subway line with no terminus? A currency strong enough to buy my freedom back? We must keep looking. I'll be off now.
”
”
Jean-Dominique Bauby (The Diving Bell and the Butterfly: A Memoir of Life in Death)
“
If you do follow your bliss you put yourself on a kind of track that has been there all the while, waiting for you, and the life that you ought to be living is the one you are living. Follow your bliss and don't be afraid, and doors will open where you didn't know they were going to be. ” — Joseph Campbell
”
”
Claire Fullerton (A Portal in Time)
“
Almost as an article of faith, some individuals believe that conspiracies are either kooky fantasies or unimportant aberrations. To be sure, wacko conspiracy theories do exist. There are people who believe that the United States has been invaded by a secret United Nations army equipped with black helicopters, or that the country is secretly controlled by Jews or gays or feminists or black nationalists or communists or extraterrestrial aliens. But it does not logically follow that all conspiracies are imaginary.
Conspiracy is a legitimate concept in law: the collusion of two or more people pursuing illegal means to effect some illegal or immoral end. People go to jail for committing conspiratorial acts. Conspiracies are a matter of public record, and some are of real political significance. The Watergate break-in was a conspiracy, as was the Watergate cover-up, which led to Nixon’s downfall. Iran-contra was a conspiracy of immense scope, much of it still uncovered. The savings and loan scandal was described by the Justice Department as “a thousand conspiracies of fraud, theft, and bribery,” the greatest financial crime in history.
Often the term “conspiracy” is applied dismissively whenever one suggests that people who occupy positions of political and economic power are consciously dedicated to advancing their elite interests. Even when they openly profess their designs, there are those who deny that intent is involved. In 1994, the officers of the Federal Reserve announced they would pursue monetary policies designed to maintain a high level of unemployment in order to safeguard against “overheating” the economy. Like any creditor class, they preferred a deflationary course. When an acquaintance of mine mentioned this to friends, he was greeted skeptically, “Do you think the Fed bankers are deliberately trying to keep people unemployed?” In fact, not only did he think it, it was announced on the financial pages of the press. Still, his friends assumed he was imagining a conspiracy because he ascribed self-interested collusion to powerful people.
At a World Affairs Council meeting in San Francisco, I remarked to a participant that U.S. leaders were pushing hard for the reinstatement of capitalism in the former communist countries. He said, “Do you really think they carry it to that level of conscious intent?” I pointed out it was not a conjecture on my part. They have repeatedly announced their commitment to seeing that “free-market reforms” are introduced in Eastern Europe. Their economic aid is channeled almost exclusively into the private sector. The same policy holds for the monies intended for other countries. Thus, as of the end of 1995, “more than $4.5 million U.S. aid to Haiti has been put on hold because the Aristide government has failed to make progress on a program to privatize state-owned companies” (New York Times 11/25/95).
Those who suffer from conspiracy phobia are fond of saying: “Do you actually think there’s a group of people sitting around in a room plotting things?” For some reason that image is assumed to be so patently absurd as to invite only disclaimers. But where else would people of power get together – on park benches or carousels? Indeed, they meet in rooms: corporate boardrooms, Pentagon command rooms, at the Bohemian Grove, in the choice dining rooms at the best restaurants, resorts, hotels, and estates, in the many conference rooms at the White House, the NSA, the CIA, or wherever. And, yes, they consciously plot – though they call it “planning” and “strategizing” – and they do so in great secrecy, often resisting all efforts at public disclosure. No one confabulates and plans more than political and corporate elites and their hired specialists. To make the world safe for those who own it, politically active elements of the owning class have created a national security state that expends billions of dollars and enlists the efforts of vast numbers of people.
”
”
Michael Parenti (Dirty Truths)
“
When she decided to get a job, she rejected a tempting offer from a company that had just been set up in her recently created country in favor of a job at the public library, where you didn’t earn much money but where you were secure. She went to work every day, always keeping to the same timetable, always making sure she wasn’t perceived as a threat by her superiors; she was content; she didn’t struggle, and so she didn’t grow: All she wanted was her salary at the end of the month.
She rented the room in the convent because the nuns required all tenants to be back at a certain hour, and then they locked the door: Anyone still outside after that had to sleep on the street. She always had a genuine excuse to give boyfriends, so as not to have to spend the night in hotel rooms or strange beds.
When she used to dream of getting married, she imagined herself in a little house outside Ljubljana, with a man quite different from her father—a man who earned enough to support his family, one who would be content just to be with her in a house with an open fire and to look out at the snow-covered mountains.
She had taught herself to give men a precise amount of pleasure; never more, never less, only what was necessary. She didn’t get angry with anyone, because that would mean having to react, having to do battle with the enemy and then having to face unforeseen consequences, such as vengeance.
When she had achieved almost everything she wanted in life, she had reached the conclusion that her existence had no meaning, because every day was the same. And she had decided to die.
”
”
Paulo Coelho (Veronika Decides to Die)
“
I remember going to the British Museum one day to read up the treatment for some slight ailment of which I had a touch – hay fever, I fancy it was. I got down the book, and read all I came to read; and then, in an unthinking moment, I idly turned the leaves, and began to indolently study diseases, generally. I forget which was the first distemper I plunged into – some fearful, devastating scourge, I know – and, before I had glanced half down the list of “premonitory symptoms,” it was borne in upon me that I had fairly got it.
I sat for awhile, frozen with horror; and then, in the listlessness of despair, I again turned over the pages. I came to typhoid fever – read the symptoms – discovered that I had typhoid fever, must have had it for months without knowing it – wondered what else I had got; turned up St. Vitus’s Dance – found, as I expected, that I had that too, – began to get interested in my case, and determined to sift it to the bottom, and so started alphabetically – read up ague, and learnt that I was sickening for it, and that the acute stage would commence in about another fortnight. Bright’s disease, I was relieved to find, I had only in a modified form, and, so far as that was concerned, I might live for years. Cholera I had, with severe complications; and diphtheria I seemed to have been born with. I plodded conscientiously through the twenty-six letters, and the only malady I could conclude I had not got was housemaid’s knee.
...
I had walked into that reading-room a happy, healthy man. I crawled out a decrepit wreck.
I went to my medical man. He is an old chum of mine, and feels my pulse, and looks at my tongue, and talks about the weather, all for nothing, when I fancy I’m ill; so I thought I would do him a good turn by going to him now. “What a doctor wants,” I said, “is practice. He shall have me. He will get more practice out of me than out of seventeen hundred of your ordinary, commonplace patients, with only one or two diseases each.” So I went straight up and saw him, and he said:
“Well, what’s the matter with you?”
I said:
“I will not take up your time, dear boy, with telling you what is the matter with me. Life is brief, and you might pass away before I had finished. But I will tell you what is NOT the matter with me. I have not got housemaid’s knee. Why I have not got housemaid’s knee, I cannot tell you; but the fact remains that I have not got it. Everything else, however, I HAVE got.”
And I told him how I came to discover it all.
Then he opened me and looked down me, and clutched hold of my wrist, and then he hit me over the chest when I wasn’t expecting it – a cowardly thing to do, I call it – and immediately afterwards butted me with the side of his head. After that, he sat down and wrote out a prescription, and folded it up and gave it me, and I put it in my pocket and went out.
I did not open it. I took it to the nearest chemist’s, and handed it in. The man read it, and then handed it back.
He said he didn’t keep it.
I said:
“You are a chemist?”
He said:
“I am a chemist. If I was a co-operative stores and family hotel combined, I might be able to oblige you. Being only a chemist hampers me.”
I read the prescription. It ran:
“1 lb. beefsteak, with
1 pt. bitter beer
every 6 hours.
1 ten-mile walk every morning.
1 bed at 11 sharp every night.
And don’t stuff up your head with things you don’t understand.”
I followed the directions, with the happy result – speaking for myself – that my life was preserved, and is still going on.
”
”
Jerome K. Jerome (Three Men in a Boat (Three Men, #1))
“
One day a man walked into a London agency and asked to see the boss. He had bought a country house and was about to open it as a hotel. Could the agency help him to get customers? He had $500 to spend. Not surprisingly, the head of the agency turned him over to the office boy, who happened to be the author of this book. I invested his money in penny postcards and mailed them to well-heeled people living in the neighborhood. Six weeks later the hotel opened to a full house. I had tasted blood.
”
”
David Ogilvy (Ogilvy on Advertising)
“
It was be a hermit or open a hotel-. -with nothing in between.
”
”
Kurt Vonnegut Jr. (Cat’s Cradle)
“
The hotel door then opened, and Kian
”
”
Tijan (Kian)
“
When I get your hotel and turn it into my club, I’ll fuck a man on opening night in your honor. By the way, do you have any sons?
”
”
Tiffany Reisz (The King (The Original Sinners, #6))
“
the coffeemaker in his hotel room is a hungry little mollusk, snapping open its jaws to devour pods and subsequently secreting coffee into a mug.
”
”
Andrew Sean Greer (Less (Arthur Less, #1))
“
Of course it might have been some other city, had circumstances been different and the time been different and had I been different, might have been Paris or Chicago or even San Francisco, but because I am talking about myself I am talking here about New York. That first night I opened my window on the bus into town and watched for the skyline, but all I could see were the wastes of Queens and big signs that said MIDTOWN TUNNEL THIS LANE and then a flood of summer rain (even that seemed remarkable and exotic, for I had come out of the West where there was no summer rain), and for the next three days I sat wrapped in blankets in a hotel room air-conditioned to 35 degrees and tried to get over a bad cold and a high fever. It did not occur to me to call a doctor, because I knew none, and although it did occur to me to call the desk and ask that the air conditioner be turned off, I never called, because I did not know how much to tip whoever might come—was anyone ever so young? I am here to tell you that someone was. All I could do during those three days was talk long-distance to the boy I already knew I would never marry in the spring. I would stay in New York, I told him, just six months, and I could see the Brooklyn Bridge from my window. As it turned out the bridge was the Triborough, and I stayed eight years.
”
”
Joan Didion (Slouching Towards Bethlehem)
“
He woke early the next morning. It was still cool, but he opened the window and, leaning on the ledge, looked down at the river. A ship slid by. Then another. Years later, in exile, he would watch the railway tracks from his hotel and it would sink a well in him, and he would taste the same calm water.
”
”
Rupert Thomson (The Five Gates of Hell)
“
I hadn't realized how supremely shit-housed I was until we stumbled into our room at the Embassy Suites. You ever been so drunk you forgot that you have to shit until the last minute? Well I was at that stage. I nearly had my pants completely off when SlingBlade snaked past me and got into the toilet first. Fine, I go get out of my bar clothes and change into a t-shirt and pink Gap boxers to sleep in. I wait patiently for about three minutes, then I start pounding on the door, screaming at him that I am going to shit on his bed if he doesn't get out of there.
A short time later he opens the door laughing his ass off, and says, "That was perhaps the most prodigious shit ever. I just put that toilet into therapy."
I take a gander into the bathroom. It looks like Revelations. The toilet is overflowing, brown shit water is spilling out all over the bathroom floor, and the tank is making demonic gurgling noises.
THE MOTHERFUCKER CLOGGED UP A HOTEL TOILET!
Hotel toilets are industrial size; they are designed to be able to accommodate repeated elephant-sized shits, and their ram-jet engine flushes generate enough force to suck down a human infant, yet skinny ass 170-pound SlingBlade completely killed ours.
”
”
Tucker Max
“
Nature's Grand Hotel has its Season, like the others. As the guests one by one pack, pay, and depart, and the seats at the table-d'hote shrink pitifully at each succeeding meal; as suites of rooms are closed, carpets taken up, and waiters sent away; those boarders who are staying on, en pension, until the next year's full re-opening, cannot help being somewhat affected by all these flittings and farewells, this eager discussion of plans, routes, and fresh quarters, this daily shrinkage in the stream of comradeship.
”
”
Kenneth Grahame (The Wind in the Willows)
“
The takeaway from the crowd-pleasing opening scene in the novel and film Crazy Rich Asians is the following: if you discriminate against us, we’ll make more money than you and buy your fancy hotel that wouldn’t let us in. Capitalism as retribution for racism. But isn’t that how whiteness recruits us? Whether it’s through retribution or indebtedness, who are we when we become better than them in a system that destroyed us?
”
”
Cathy Park Hong (Minor Feelings: An Asian American Reckoning)
“
In winter you wake up in this city, especially on Sundays, to the chiming of its innumerable bells, as though behind your gauze curtains a gigantic china teaset were vibrating on a silver tray in the pearl-gray sky. You fling the window open and the room is instantly flooded with this outer, peal-laden haze, which is part damp oxygen, part coffee and prayers. No matter what sort of pills, and how many, you've got to swallow this morning, you feel it's not over for you yet. No matter, by the same token, how autonomous you are, how much you've been betrayed, how thorough and dispiriting in your self-knowledge, you assume there is still hope for you, or at least a future. (Hope, said Francis Bacon, is a good breakfast but bad supper.) This optimism derives from the haze, from the prayer part of it, especially if it's time for breakfast. On days like this, the city indeed acquires a porcelain aspect, what with all its zinc-covered cupolas resembling teapots or upturned cups, and the tilted profile of campaniles clinking like abandoned spoons and melting in the sky. Not to mention the seagulls and pigeons, now sharpening into focus, now melting into air. I should say that, good though this place is for honeymoons, I've often thought it should be tried for divorces also - both in progress and already accomplished. There is no better backdrop for rapture to fade into; whether right or wrong, no egoist can star for long in this porcelain setting by crystal water, for it steals the show. I am aware, of course, of the disastrous consequence the above suggestion may have for hotel rates here, even in winter. Still, people love their melodrama more than architecture, and I don't feel threatened. It is surprising that beauty is valued less than psychology, but so long as such is the case, I'll be able to afford this city - which means till the end of my days, and which ushers in the generous notion of the future.
”
”
Joseph Brodsky
“
I see glimpses of you
in the air, at the bar,
at the store. I see
flashes of you
even when my
eyes are open, glued
to the television
to distract me from
the fact that you are
not sitting besides me.
I cannot stand the
cold, dead darkness of
an empty room.
I need to keep the lights on and pretend
you'll turn them off
when you come
back to bed.
”
”
Christina Hart (Empty Hotel Rooms Meant for Us)
“
Oh shoot, Imagene, you shouldn't have told them that. Big mouth. "I mean, not that the hotel's not open for business now, because it is. Sure enough. You're both here." I flashed a big toothy grin, but only Carter smiled back. The
”
”
Lisa Wingate (Talk of the Town)
“
Magnus threw the curtains open and stepped onto the balcony of the hotel room. "Ah, Venice. There is no city in the world like you."
Alec trailed him outside and leaned over the railing. His gaze followed a gondola snaking along the canal and disappearing around a corner.
"It's a bit smelly."
"That's the ambiance."
Alec grinned. "Well, the ambiance is pretty strong.
”
”
Cassandra Clare (The Red Scrolls of Magic (The Eldest Curses, #1))
“
You see it as a room, a tabernacle, the dark hotel. You're in the hallway
again, and you open the door, and if you're ready you'll see it, but
maybe one part of your mind decides that the other parts aren't ready,
and then you don't remember where you've been
”
”
Richard Siken (Crush)
“
I'm an organism of the earth, a Taurus. I was never born of air, of water, or of fire. I'm a creature of gravity and I could feel the ground whisper. The same thing happens to me in old hotels when I'm staying on the twenty-second floor. I open a window and want to fling myself out.
”
”
Sue Grafton (D is for Deadbeat (Kinsey Millhone, #4))
“
The difference between being a tourist and a traveler is that a traveler is open to unplanned experience and doesn’t have her nose stuck in a guidebook, tracking down famous sites. She ventures out from behind glass windows (in hotels and touring buses) and meets people. She connects.
”
”
Judith Fein (Life is a Trip)
“
The alley is a pitch for about twenty women leaning in doorways, chain-smoking. In their shiny open raincoats, short skirts, cheap boots, and high-heeled shoes they watch the street with hooded eyes, like spies in a B movie. Some are young and pretty, and some are older, and some of them are very old, with facial expressions ranging from sullen to wry. Most of the commerce is centred on the slightly older women, as if the majority of the clients prefer experience and worldliness. The younger, prettier girls seem to do the least business, apparent innocence being only a minority preference, much as it is for the aging crones in the alley who seem as if they’ve been standing there for a thousand years.
In the dingy foyer of the hotel is an old poster from La Comédie Française, sadly peeling from the all behind the desk. Cyrano de Bergerac, it proclaims, a play by Edmond Rostand. I will stand for a few moments to take in its fading gaiety. It is a laughing portrait of a man with an enormous nose and a plumed hat. He is a tragic clown whose misfortune is his honour. He is a man entrusted with a secret; an eloquent and dazzling wit who, having successfully wooed a beautiful woman on behalf of a friend cannot reveal himself as the true author when his friend dies. He is a man who loves but is not loved, and the woman he loves but cannot reach is called Roxanne.
That night I will go to my room and write a song about a girl. I will call her Roxanne. I will conjure her unpaid from the street below the hotel and cloak her in the romance and the sadness of Rostand’s play, and her creation will change my life.
”
”
Sting (Broken Music: A Memoir)
“
In the opening scene of the film, Bond glides through the mêlée in a skeleton mask and tux and slips into a hotel with a masked woman. Except, here’s the trick. The Días de los Muertos parade did not inspire the James Bond film. The James Bond film inspired the parade. The Mexican government, afraid that people around the world would see the film and expect that the parade exists when it did not, recruited 1,200 volunteers and spent a year re-creating the four-hour pageant.
”
”
Caitlin Doughty (From Here to Eternity: Traveling the World to Find the Good Death)
“
Morning was always Nina’s favorite time of day. Before she got sick, she used to bounce out of bed at first light, and she insisted on open blinds when we went to bed, even if we were in a hotel with an eastern exposure in the desert. So it seemed fitting that she died at 6 a.m. on February 26, just before the sun came up.
”
”
Nina Riggs (The Bright Hour: A Memoir of Living and Dying)
“
We’re everywhere now. We have taken over Orange County. Some of us are even rich housewives in Orange County. The takeaway from the crowd-pleasing opening scene in the novel and film Crazy Rich Asians is the following: if you discriminate against us, we’ll make more money than you and buy your fancy hotel that wouldn’t let us in. Capitalism as retribution for racism. But isn’t that how whiteness recruits us? Whether it’s through retribution or indebtedness, who are we when we become better than them in a system that destroyed us?
”
”
Cathy Park Hong (Minor Feelings: An Asian American Reckoning)
“
Then he told me how Dean had met Camille. Roy Johnson, the poolhall boy, had found her in a bar and took her to a hotel; pride taking over his sense, he invited the whole gang to come up and see her. Everybody sat around talking with Camille. Dean did nothing but look out a window. Then when everybody left, Dean merely looked at Camille, pointed at his wrist, made the sign 'four' (meaning he'd be back at four), and went on. At three the door was locked to Roy Johnson. At four it was open to Dean. I wanted to go right out and see the madman.
”
”
Jack Kerouac (On the Road: The Original Scroll)
“
We stare down at the festival below us. I can hear the low pulse of a local band playing cover songs, the rustle of in the lake nearby, and the carrying laughter of kids our age eating cotton candy and flirting with summer loves. The sun has melted down to the horizon line, leaving trails of orange and pink in it's wake. In the distance, our hotel's roof peeks over the tree line.
”
”
Emery Lord (Open Road Summer)
“
Paul remembered something he'd noticed before, which was that Tim seemed not to understand humour. It was like talking to an anthropologist from another planet. Paul thought that this should have created some kind of opening for friendship, but he couldn't imagine how that conversation would begin- 'I can't help but notice that you're as alienated as I am, can we compare notes?'.
”
”
Emily St. John Mandel (The Glass Hotel)
“
Every week seems to bring another luxuriantly creamy envelope, the thickness of a letter-bomb, containing a complex invitation – a triumph of paper engineering – and a comprehensive dossier of phone numbers, email addresses, websites, how to get there, what to wear, where to buy the gifts. Country house hotels are being block-booked, great schools of salmon are being poached, vast marquees are appearing overnight like Bedouin tent cities. Silky grey morning suits and top hats are being hired and worn with an absolutely straight face, and the times are heady and golden for florists and caterers, string quartets and Ceilidh callers, ice sculptors and the makers of disposable cameras. Decent Motown cover-bands are limp with exhaustion. Churches are back in fashion, and these days the happy couple are travelling the short distance from the place of worship to the reception on open-topped London buses, in hot-air balloons, on the backs of matching white stallions, in micro-lite planes. A wedding requires immense reserves of love and commitment and time off work, not least from the guests. Confetti costs eight pounds a box. A bag of rice from the corner shop just won’t cut it anymore.
”
”
David Nicholls (One Day)
“
Out of this unstable mix of technocracy and national security you have a nostalgia developing for colonialism or religion—atavistic in my opinion, but some people want them back. Sadat is the great example of that: he threw out the Russians, as well as everything else that represented Abdel Nasser, ascendant nationalism, and so forth—and said, “Let the Americans come.” Then you have a new period of what in Arabic is called an infitah—in other words, an opening of the country to a new imperialism: technocratic management, not production but services—tourism, hotels, banking, etc. That’s where we are right now.
”
”
Edward W. Said (Power, Politics and Culture: Interviews With Edward W. Said)
“
When an artist is asked to speak about form, you expect something different than when a critic talks about it. Because you think that somewhere between sentences and words, the secret will slip out. I am trying to give you that secret; it isn't a secret at all, but it is building solidly, not using secrets. I had been trying to extend into metaphysical extension; that film is changing, metamorphic; that is, infinite; the idea that the movement of life is totally important rather than a single life. My films were built on an incline, an increase in intensity. I hoped to make a form which was infinite, the changingness of things. I thought I would want to find a total form which conveyed that sense, particularly in reference to an Oriental subject. My impression was: one is walking down a corridor of a hotel. One hears a sound, opens a door and a man is playing; one listens for three minutes and closes the door. The music went on before you opened the door and it continues after you close the door. There was neither beginning nor end. Western music increases in intensity to a climax and then resolves itself. Oriental music is infinite; it goes on and on. The Chinese theater goes on for hours and hours with time for lunch moving scenery, etc.
”
”
Maya Deren
“
A hotel is like a prison, he thought. The rooms are cells holding secrets and passions. Then something happens, the smallest thing, and the doors fly open. The explosion goes off. Panic. And fragments of truth.
”
”
E. Howard Hunt (House Dick)
“
Besides, I wasn't the only one with sleep problems, as Victor had been talking in his sleep since he was a kid. When he was eight he was travelling with his dad and sat up in a darkened hotel room at two a.m., opened his eyes, and raised his arm to point toward the dark hall, saying, "Who's that man standing in the corner?" Then he lay back down and went straight back to sleep while his father quietly shit himself. Metaphorically. Probably.
”
”
Jenny Lawson (Furiously Happy: A Funny Book About Horrible Things)
“
But fear of the overall damage that would be done—concern over the recently opened art exhibition in the Public Gardens and the tremendous losses with which the hotels, the shops, the entire, multifaceted tourist trade would be threatened in case of panic and loss of confidence—proved stronger in the city than the love of truth and respect for international covenants: it made the authorities stick stubbornly to their policy of secrecy and denial.
”
”
Thomas Mann (Death in Venice)
“
Most of us hide away when we are sad, Rose thought. But performers were sad in public. She liked how honest they all were. They opened up their hearts They took out every emotion-no matter how small or pathetic or odd-and celebrated it.
”
”
Heather O'Neill (The Lonely Hearts Hotel)
“
The eyes open to a blue telephone
In the bathroom of this five-star hotel.
I wonder whom I should call? A plumber,
Proctologist, urologist, or priest?
Who is blessed among us and most deserves
The first call? I choose my father because
He’s astounded by bathroom telephones.
I dial home. My mother answers. “Hey, Ma,”
I say, “Can I talk to Poppa?” She gasps,
And then I remember that my father
Has been dead for nearly a year. “Shit, Mom,”
I say. “I forgot he’s dead. I’m sorry—
How did I forget?” “It’s okay,” she says.
“I made him a cup of instant coffee
This morning and left it on the table—
Like I have for, what, twenty-seven years—
And I didn’t realize my mistake
Until this afternoon.” My mother laughs
At the angels who wait for us to pause
During the most ordinary of days
And sing our praise to forgetfulness
Before they slap our souls with their cold wings.
Those angels burden and unbalance us.
Those fucking angels ride us piggyback.
Those angels, forever falling, snare us
And haul us, prey and praying, into dust.
”
”
Sherman Alexie
“
We will need to stay over two nights in a hotel on our trip home.”
Momentarily alarmed, I glanced at Ren. “Okay. Umm, I was thinking that maybe this time if you don’t mind, we could check out one of those bigger hotels. You know, something that has more people around. With elevators and rooms that lock. Or even better, a nice high-rise hotel in a big city. Far, far, far away from the jungle?”
Mr. Kadam chuckled. “I’ll see what I can do.”
I graced Mr. Kadam with a beatific smile. “Good! Could we please go now? I can’t wait to take a shower.” I opened the door to the passenger side then turned and hissed in a whisper aimed at Ren, “In my nice, upper-floor, inaccessible-to-tigers hotel room.”
He just looked at me with his innocent, blue-eyed tiger face again. I smiled wickedly at him and hopped in the Jeep, slamming the door behind me. My tiger just calmly trotted over to the back where Mr. Kadam was loading the last of his supplies and leapt up into the back seat. He leaned in the front, and before I could push him away, he gave me a big, wet, slobbery tiger kiss right on my face.
I sputtered, “Ren! That is so disgusting!”
I used my T-shirt to swipe the tiger saliva from my nose and cheek and turned to yell at him some more. He was already lying down in the back seat with his mouth hanging open, as if he were laughing. Before I could really lay into him, Mr. Kadam, who was the happiest I’d ever seen him, got into the Jeep, and we started the bumpy journey back to a civilized road.
Mr. Kadam wanted to ask me questions. I knew he was itching for information, but I was still fuming at Ren, so I lied. I asked him if he could hold off for a while so I could sleep. I yawned big for dramatic effect, and he immediately agreed to let me have some peace, which made me feel guilty. I really liked Mr. Kadam, and I hated lying to people. I excused my actions by mentally blaming Ren for this uncharacteristic behavior. Convincing myself that it was his fault was easy. I turned to the side and closed my eyes.
I slept for a while, and when I woke up, Mr. Kadam handed me a soda, a sandwich, and a banana. I raised my eyebrow at the banana and thought of several good monkey jokes I could annoy Ren with, but I kept quiet for Mr. Kadam’s sake.
”
”
Colleen Houck (Tiger's Curse (The Tiger Saga, #1))
“
But I never did escape from this plot-driven world into a more congenial, subtly probable, innerly propelled narrative of my own devising--didn't make it to the airport,...--and that was because in the taxi I remembered a political cartoon I'd seen in the British papers when I was living in London during the Lebanon war, a detestable cartoon of a big-nosed Jew, his hands meekly opened out in front of him and his shoulders raised in a shrug as though to disavow responsibility, standing atop a pyramid of dead Arab bodies. Purportedly a caricature of Menachem Begin, then prime minister of Israel, the drawing was, in fact, a perfectly realistic, unequivocal depiction of a kike as classically represented in the Nazi press. The cartoon was what turned me around. Barely ten minutes out of Jerusalem, I told the driver to take me back to the King David Hotel.
”
”
Philip Roth (Operation Shylock: A Confession)
“
Mr. Wonderful was probably taking his sweet time, right?”
“No, it was actually my fault this morning. I was busy with…paperwork.”
“Oh. Well, that’s alright. Don’t worry about it. What kind of paperwork?”
He smiled. “Nothing important.”
Mr. Kadam held the door for me, and we walked out into an empty hallway. I was just starting to relax at the elevator doors when I heard a hotel room door close. Ren walked down the hall toward us. He’d purchased new clothes. Of course, he looked wonderful. I took a step back from the elevator and tried to avoid eye contact.
Ren wore a brand new pair of dark-indigo, purposely faded, urban-destruction designer jeans. His shirt was long-sleeved, buttoned-down, crisp, oxford-style and was obviously of high quality. It was blue with thin white stripes that matched is eyes perfectly. He’d rolled up the sleeves and left his shirt untucked and open at the collar. It was also an athletic cut, so it fit tightly to his muscular torso, which made me suck in an involuntary breath in appreciation of his male splendor.
He looks like a runway model. How in the world am I going to be able to reject that? The world is so unfair. Seriously, it’s like turning Brad Pitt down for a date. The girl who could actually do it should win an award for idiot of the century.
I again quickly ran through my list of reasons for not being with Ren and said a few “He’s not for me’s.” The good thing about seeing his mouthwatering self and watching him walk around like a regular person was that it tightened my resolve. Yes. It would be hard because he was so unbelievably gorgeous, but it was now even more obvious to me that we didn’t belong together.
As he joined us at the elevator, I shook my head and muttered under my breath, “Figures. The guy is a tiger for three hundred and fifty years and emerges from his curse with expensive taste and keen fashion sense too. Incredible!”
Mr. Kadam asked, “What was that, Miss Kelsey?”
“Nothing.”
Ren raised an eyebrow and smirked.
He probably heard me. Stupid tiger hearing.
The elevator doors opened. I stepped in and moved to the corner hoping to keep Mr. Kadam between the two of us, but unfortunately, Mr. Kadam wasn’t receiving the silent thoughts I was projecting furiously toward him and remained by the elevator buttons. Ren moved next to me and stood too close. He looked me up and down slowly and gave me a knowing smile. We rode down the elevator in silence.
When the doors opened, he stopped me, took the backpack off my shoulder, and threw it over his, leaving me with nothing to carry. He walked ahead next to Mr. Kadam while I trialed along slowly behind, keeping distance between us and a wary eye on his tall frame.
”
”
Colleen Houck (Tiger's Curse (The Tiger Saga, #1))
“
California during the 1940s had Hollywood and the bright lights of Los Angeles, but on the other coast was Florida, land of sunshine and glamour, Miami and Miami Beach. If you weren't already near California's Pacific Coast you headed for Florida during the winter. One of the things which made Miami such a mix of glitter and sunshine was the plethora of movie stars who flocked there to play, rubbing shoulders with tycoons and gangsters. Sometimes it was hard to tell the difference between the latter two.
Miami and everything that surrounded it hadn't happened by accident. Carl Fisher had set out to make Miami Beach a playground destination during the 1930s and had succeeded far beyond his dreams. The promenade behind the Roney Plaza Hotel was a block-long lovers' lane of palm trees and promise that began rather than ended in the blue waters of the Atlantic.
Florida was more than simply Miami and Miami Beach, however. When George Merrick opened the Biltmore Hotel in Coral Gables papers across the country couldn't wait to gush about the growing aura of Florida. They tore down Collins Bridge in the Gables and replaced it with the beautiful Venetian Causeway. You could plop down a fiver if you had one and take your best girl — or the girl you wanted to score with — for a gondola ride there before the depression, or so I'd been told.
You see, I'd never actually been to Florida before the war, much less Miami. I was a newspaper reporter from Chicago before the war and had never even seen the ocean until I was flying over the Pacific for the Air Corp. There wasn't much time for admiring the waves when Japanese Zeroes were trying to shoot you out of the sky and bury you at the bottom of that deep blue sea.
It was because of my friend Pete that I knew so much about Miami. Florida was his home, so when we both got leave in '42 I followed him to the warm waters of Miami to see what all the fuss was about. It would be easy to say that I skipped Chicago for Miami after the war ended because Pete and I were such good pals and I'd had such a great time there on leave. But in truth I decided to stay on in Miami because of Veronica Lake.
I'd better explain that. Veronica Lake never knew she was the reason I came back with Pete to Miami after the war. But she had been there in '42 while Pete and I were enjoying the sand, sun, and the sweet kisses of more than a few love-starved girls desperate to remember what it felt like to have a man's arm around them — not to mention a few other sensations. Lake had been there promoting war bonds on Florida's first radio station, WQAM. It was a big outdoor event and Pete and I were among those listening with relish to Lake's sultry voice as she urged everyone to pitch-in for our boys overseas.
We were in those dark early days of the war at the time, and the outcome was very much in question. Lake's appearance at the event was a morale booster for civilians and servicemen alike. She was standing behind a microphone that sat on a table draped in the American flag. I'd never seen a Hollywood star up-close and though I liked the movies as much as any other guy, I had always attributed most of what I saw on-screen to smoke and mirrors. I doubted I'd be impressed seeing a star off-screen. A girl was a girl, after all, and there were loads of real dolls in Miami, as I'd already discovered. Boy, was I wrong." - Where Flamingos Fly
”
”
Bobby Underwood (Where Flamingos Fly (Nostalgic Crime #2))
“
I was in San Francisco for the quake, and much was made of the fact that fancy downtown hotels opened their doors to house people needing shelter. It’s worth noting that this generosity was for people made homeless by the quake, not people who were already homeless. For them the earthquake was just another day of scrabbling. The hotels supposedly required a credit card from people, not because they’d be charged for the room, but as evidence that this was the sort of person whose homelessness mattered. This well could have been apocryphal; it’s hard to imagine that the staff at reception needed to see someone’s plastic to tell the difference.
”
”
Robert M. Sapolsky (Behave: The Biology of Humans at Our Best and Worst)
“
Why would I wish my senses to be dulled when they could be sharpened? Why would I wish to mumble when I could scintillate? Why would I wish to forget when I could remember? Of course, since even in those days I was a loquacious workaholic who liked to stay up late, you might think I’d pick a drug that would nudge me closer to the center of the bell curve instead of pushing me farther out on the edge—but of course I didn’t. Who does? Don’t we all just keep doing the things that make us even more like ourselves? As I lay in bed with a godawful headache, sunlight streamed through the open window, and so did the smell of good French coffee from the hotel kitchen downstairs.
”
”
Anne Fadiman (At Large and At Small: Familiar Essays)
“
I probably should say that this is what makes you a good traveler in my opinion, but deep down I really think this is just universal, incontrovertible truth. There is the right way to travel, and the wrong way. And if there is one philanthropic deed that can come from this book, maybe it will be that I teach a few more people how to do it right. So, in short, my list of what makes a good traveler, which I recommend you use when interviewing your next potential trip partner: 1. You are open. You say yes to whatever comes your way, whether it’s shots of a putrid-smelling yak-butter tea or an offer for an Albanian toe-licking. (How else are you going to get the volcano dust off?) You say yes because it is the only way to really experience another place, and let it change you. Which, in my opinion, is the mark of a great trip. 2. You venture to the places where the tourists aren’t, in addition to hitting the “must-sees.” If you are exclusively visiting places where busloads of Chinese are following a woman with a flag and a bullhorn, you’re not doing it. 3. You are easygoing about sleeping/eating/comfort issues. You don’t change rooms three times, you’ll take an overnight bus if you must, you can go without meat in India and without vegan soy gluten-free tempeh butter in Bolivia, and you can shut the hell up about it. 4. You are aware of your travel companions, and of not being contrary to their desires/needs/schedules more often than necessary. If you find that you want to do things differently than your companions, you happily tell them to go on without you in a way that does not sound like you’re saying, “This is a test.” 5. You can figure it out. How to read a map, how to order when you can’t read the menu, how to find a bathroom, or a train, or a castle. 6. You know what the trip is going to cost, and can afford it. If you can’t afford the trip, you don’t go. Conversely, if your travel companions can’t afford what you can afford, you are willing to slum it in the name of camaraderie. P.S.: Attractive single people almost exclusively stay at dumps. If you’re looking for them, don’t go posh. 7. You are aware of cultural differences, and go out of your way to blend. You don’t wear booty shorts to the Western Wall on Shabbat. You do hike your bathing suit up your booty on the beach in Brazil. Basically, just be aware to show the culturally correct amount of booty. 8. You behave yourself when dealing with local hotel clerks/train operators/tour guides etc. Whether it’s for selfish gain, helping the reputation of Americans traveling abroad, or simply the spreading of good vibes, you will make nice even when faced with cultural frustrations and repeated smug “not possible”s. This was an especially important trait for an American traveling during the George W. years, when the world collectively thought we were all either mentally disabled or bent on world destruction. (One anecdote from that dark time: in Greece, I came back to my table at a café to find that Emma had let a nearby [handsome] Greek stranger pick my camera up off our table. He had then stuck it down the front of his pants for a photo. After he snapped it, he handed the camera back to me and said, “Show that to George Bush.” Which was obviously extra funny because of the word bush.) 9. This last rule is the most important to me: you are able to go with the flow in a spontaneous, non-uptight way if you stumble into something amazing that will bump some plan off the day’s schedule. So you missed the freakin’ waterfall—you got invited to a Bahamian family’s post-Christening barbecue where you danced with three generations of locals in a backyard under flower-strewn balconies. You won. Shut the hell up about the waterfall. Sally
”
”
Kristin Newman (What I Was Doing While You Were Breeding)
“
The boats bumped against the side of the ship, the sailors and passengers shouted lustily, and somewhere a child, as if crushed to death, choked itself with screaming. The damp wind blew through the doors, and outside on the sea, from a reeling boat which showed the flag of the Hotel Royal, a fellow with guttural French exaggeration yelled unceasingly : '* Rrroy-al ! Hotel Rrroy-al ! " intending to lure passengers aboard his craft. Then the Gentleman from San Francisco, feeling, as he ought to have felt, quite an old man, thought with anguish and spite of all these " Royals," " Splendids,' 1 " Excelsiors," and of these greedy, good-for-nothing, garlic-stinking fellows called Italians. Once, during a halt, on opening his eyes and rising from the sofa he saw under the rocky cliff-curtain of the coast a heap of such miserable stone hovels, all musty and mouldy, stuck on top of one another by the very water, among the boats, and the rags of all sorts, tin cans and brown fishing-nets, and,remembering that this was the very Italy he had come to enjoy, he was seized with despair. . .
”
”
Ivan Bunin (The Gentleman from San Francisco and Other Stories)
“
Tomorrow I want to get a New York bagel and see how it stacks up against Bodo’s.” Bodo’s Bagels are legendary in Charlottesville; we’re very proud of those bagels.
Putting my head on his shoulder, I yawn and say, “I wish we could go to Levain Bakery so I could try their cookie. It’s supposed to be like no chocolate chip cookie you’ve had before. I want to go to Jacques Torres’s chocolate shop too. His chocolate chip cookie is the definitive chocolate chip cookie, you know. It’s truly legendary…” My eyes drift closed, and Peter pats my hair. I’m starting to fall asleep when I realize he’s unraveling the milkmaid braids Kitty pinned on the crown of my head. My eyes fly back open. “Peter!”
“Shh, go back to sleep. I want to practice something.”
“You’ll never get it back to how she had it.”
“Just let me try,” he says, collecting bobby pins in the palm of his hand.
When we get to the hotel in New Jersey, despite his best efforts, my braids are lumpy and loose and won’t stay pinned. “I’m sending a picture of this to Kitty so she’ll see what a bad student you are,” I say as I gather up my things.
“No, don’t,” Peter quickly says, which makes me smile.
”
”
Jenny Han (Always and Forever, Lara Jean (To All the Boys I've Loved Before, #3))
“
Tipping confounds me because it is not a reward but a travel tax, one of the many, one of the more insulting. No one is spared. It does not matter that you are paying thousands to stay in the presidential suite in the best hotel: the uniformed man seeing you to the elevator, inquiring about your trip, giving you a weather report, and carrying your bags to the suite expects money for this unasked-for attention. Out front, the doorman, gasconading in gold braid, wants a tip for snatching open a cab door, the bartender wants a proportion of your bill, so does the waiter, and chambermaids sometimes leave unambiguous messages, with an accompanying envelope, demanding cash. It is bad enough that people expect something extra for just doing their jobs; it is an even more dismal thought that every smile has a price.
”
”
Paul Theroux (Dark Star Safari: Overland from Cairo to Cape Town)
“
The whole affair was the precise opposite of what I figured it would be: slow and patient and quiet and neither particularly painful nor particularly ecstatic. There were a lot of condomy problems that I did not get a particularly good look at. No headboards were broken. No screaming. Honestly, it was probably the longest time we’d ever spent together without talking. Only one thing followed type: Afterward, when I had my face resting against Augustus’s chest, listening to his heart pound, Augustus said, “Hazel Grace, I literally cannot keep my eyes open.” “Misuse of literality,” I said. “No,” he said. “So. Tired.” His face turned away from me, my ear pressed to his chest, listening to his lungs settle into the rhythm of sleep. After a while, I got up, dressed, found the Hotel Filosoof stationery, and wrote him a love letter:
”
”
John Green (The Fault in Our Stars)
“
The first thing I see when I wake, still on the couch in the hotel room, are the birds flying over her collarbone. Her shirt, retrieved from the floor in the middle of the night because of the cold, is pulled down on one side from where she’s lying on it.
We have slept close to each other before, but this time feels different. Every other time we were there to comfort each other or to protect each other; this time we’re here just because we want to be--and because we fell asleep before we could go back to the dormitory.
I stretch out my hand and touch my fingertips to her tattoos, and she opens her eyes.
She wraps an arm around me and pulls herself across the cushions so she’s right up against me, warm and soft and pliable.
“Morning,” I say.
“Shh,” she says. “If you don’t acknowledge it, maybe it will go away.”
I draw her toward me, my hand on her hip. Her eyes are wide, alert, despite just having opened. I kiss her cheek, then her jaw, then her throat, lingering there for a few seconds. Her hands tighten around my waist, and she sighs into my ear.
My self-control is about to disappear in five, four, three…
“Tobias,” she whispers, “I hate to say this, but…I think we have just a few things to do today.”
“They can wait,” I say against her shoulder, and I kiss the first tattoo, slowly.
“No, they can’t!” she says.
”
”
Veronica Roth (Allegiant (Divergent, #3))
“
was virtually certain of that. As the coach drew into St. Giles’, the sky was an open blue, and the sunlight gleamed on the cinnamon-coloured stone along the broad tree-lined avenue. “Here we are, in St. Giles.’ ” (Ashenden slipped into over-drive now.) “You can see the plane trees on either side of us, ablaze with the beautifully golden tints of autumn—and, on the left here, St. John’s College—and Balliol just beyond. And here in front of us, the famous Martyrs’ Memorial, modelled on the Eleanor Crosses of Edward the First, and designed by Gilbert Scott to honour the great Protestant martyrs—Cranmer and Latimer and, er …” “Nicholas Ridley,” supplied Mrs. Roscoe, as the coach turned right at the traffic lights and almost immediately pulled in on the left of Beaumont Street beneath the tall neo-Gothic façade of The Randolph Hotel. “At last!” cried Laura Stratton, with what might have been
”
”
Colin Dexter (The Jewel That Was Ours (Inspector Morse, #9))
“
Linc didn't know if it was his imagination, but the streets seemed to have gotten older and dirtier - more so, surely, then was possible in the time that had gone by. What he remembered as the center of where the action was, and where all of life happened had turned into tired and shabby remnants of an age that was running down.
Had the store fronts always been so grubby with their cloudy windows, half hearted displays, the paint around the doors dulled and peeling like the once-high hopes of some forgotten opening day long ago? Had trash always stunk like this, piled in alleys and strewn along the gutters?
Above it all, high-rental buildings that had once thrust proudly toward the sky crumbled silently amid the winds, the rain, and the corrosive fames eating into them. They had degenerated into cheap hotels and apartments while business fled the cities for manicured office parks by the interstates.
But the people no longer stopped to gaze at these buildings, in any case. The figures on the sidewalks hurried on, avoiding each other's eyes, enwrapped in their own isolation.
Even those who stood or walked together aimed words at each other from behind facades that had become so second nature that even they themselves now mistook them for the persons atrophying within.
A city of brooding shells, inhabited by beings who hid inside shells.
”
”
James P. Hogan (Outward Bound)
“
What can I be thinking of? Just imagine my not having presented myself to you even yet! But as a matter of fact I do not want to tell you my name
out loud; it is a romantic one, utterly inappropriate to the typically modern environment in which we now stand. Ah,
if we were only on the steep side of some mountain with the moon like a great lamp above us, or by the shore of
some wild ocean, there would be some glamour in proclaiming my identity in the silence of the night, or in the midst of lightning and thunder as a hurricane swept the seas! But here in a third-floor suite of the Royal Palace
Hotel, surrounded by telephones and electric lights, and standing by a window overlooking the Champs Elysees-> it would be positively anachronistic!" He took a card out of his pocket and drew near the little writing desk. "Allow me, Princess, to slip my card into this drawer, left open on purpose, it would seem," and while the princess uttered a little cry she could not repress, he did just that. "And now, Princess," he went on, compelling her to retreat before him as he moved to the door of the anteroom opening on to the corridor, "you are too well bred, I am sure, not to wish to conduct your visitor to the door of your suite." His tone altered abruptly, and in a deep imperious voice that made the princess quake he ordered her: "And now, not a word, not a cry, not a movement until I am outside, or I will kill you!
”
”
Marcel Allain (Fantômas (Fantômas, #1))
“
As it typically was, my hotel room was alarmed in all kinds of ways, and all around me in the hotel were agents. And as they typically did, the agents gave me a device with a button to push in the event of dire emergency. I was afraid of this thing and always put it far away from me in a hotel room, so I didn’t accidentally touch it during the night. This night, I put it on a countertop in the outer room and went to sleep in the bedroom, far away from it. I didn’t tell Patrice I had put the button on the counter in the outer room, the exact place where she was changing quietly at 2:00 A.M. so as not to wake me. She must have put something on top of the button, because there was pounding on the door about five seconds later. She opened the door a crack to see the lead agent standing at an odd angle, wearing a T-shirt and boxer shorts. He was holding his arm so she couldn’t see his hand behind his back. He looked very tense. “Is everything all right, ma’am?” “Yes. I’m just getting ready for bed.” “Are you sure everything is all right, ma’am?” “Yes.” “Can I see the director, ma’am?” “He’s sleeping in the other room.” “Will you check on him, please?” Patrice walked to the bedroom door, saw me, and reported back. “I see him there sleeping. He’s fine.” “Thank you, ma’am. Sorry to bother you.” What Patrice couldn’t see, but I learned the next morning, was that there were agents stacked down the wall on either side of the door, guns held low and behind their backs. She had touched the button. My bad.
”
”
James B. Comey (A Higher Loyalty: Truth, Lies, and Leadership)
“
Whether he talked or not made little difference to my mood. My only enemy was the clock on the dashboard, whose hands would move relentlessly to one o'clock. We drove east, we drove west, amidst the myriad villages that cling like limpets to the Mediterranean shore, and today I remember none of them. All I remember is the feel of the leather seats, the texture of the map upon my knee, its frayed edges, its worn seams, and how one day, looking at the clock, I thought to myself, 'This moment now, at twenty past eleven, this must never be lost, ' and I shut my eyes to make the experience more lasting. When I opened my eyes we were by a bend in the road, and a peasant girl in a black shawl waved to us; I can see her now, her dusty skirt, her gleaming, friendly smile, and in a second we had passed the bend and could see her no more. Already she belonged to the past, she was only a memory. I wanted to go back again, to recapture the moment that had gone, and then it came to me that if we did it would not be the same, even the sun would be changed in the sky, casting another shadow, and the peasant girl would trudge past us along the road in a different way, not waving this time, perhaps not even seeing us. There was something chilling in the thought, something a little melancholy, and looking at the clock I saw that five more minutes had gone by. Soon we would have reached our time limit, and must return to the hotel. 'If only there could be an invention', I said impulsively, 'that bottled up a memory, like scent. And it never faded, and it never got stale. And then, when one wanted it, the bottle could be uncorked, and it would be like living the moment all over again." (Rebecca, chapter five)
”
”
Daphne du Maurier
“
Completely confused as to who the real criminals were in this case, the jury had voted to wash their hands of everybody and they let him off. That had been the meaning of the conversation I'd had with him that afternoon, but I hadn't understood what was happening at all. There were many moments in the Vine like that one—where you might think today was yesterday, and yesterday was tomorrow, and so on. Because we all believed we were tragic, and we drank. We had that helpless, destined feeling. We would die with handcuffs on. We would be put a stop to, and it wouldn't be our fault. So we imagined. And yet we were always being found innocent for ridiculous reasons.
...We bought heroin with the money and split the heroin down the middle. Then he went looking for his girlfriend, and I went looking for mine, knowing that when there were drugs around, she surrendered. But I was in a bad condition—drunk, and having missed a night's sleep. As soon as the stuff entered my system, I passed out. Two hours went by without my noticing. I felt I'd only blinked my eyes, but when I opened them my girlfriend and a Mexican neighbor were working on me, doing everything they could to bring me back. The Mexican was saying, "There, he's coming around now."
We lived in a tiny, dirty apartment. When I realized how long I'd been out and how close I'd come to leaving it forever, our little home seemed to glitter like cheap jewelry. I was overjoyed not to be dead. Generally the closest I ever came to wondering about the meaning of it all was to consider that I must be the victim of a joke. There was no touching the hem of mystery, no little occasion when any of us thought—well, speaking for myself only, I suppose— that our lungs were filled with light, or anything like that. I had a moment's glory that night, though. I was certain I was here in this world because I couldn't tolerate any other place. As for Hotel, who was in exactly the same shape I was and carrying just as much heroin, but who didn't have to share it with his girlfriend, because he couldn't find her that day: he took himself to a rooming house down at the end of Iowa Avenue, and he overdosed, too. He went into a deep sleep, and to the others there he looked quite dead. The people with him, all friends of ours, monitored his breathing by holding a pocket mirror under his nostrils from time to time, making sure that points of mist appeared on the glass. But after a while they forgot about him, and his breath failed without anybody's noticing. He simply went under. He died.
I am still alive.
”
”
Denis Johnson (Jesus’ Son)
“
I went up the stairs of the little hotel, that time in Bystřice by Benešov, and at the turn of the stairs there was a bricklayer at work, in white clothes; he was chiselling channels in the wall to cement in two hooks, on which in a little while he was going to hang a Minimax fire-extinguisher; and this bricklayer was already and old man, but he had such an enormous back that he had to turn round to let me pass by, and then I heard him whistling the waltz from The Count of Luxembourg as I went into my little room. It was afternoon. I took out two razors, and one of them I scored blade-up into the top of the bathroom stool, and the other I laid beside it, and I, too, began to whistle the waltz from The Count of Luxembourg while I undressed and turned on the hot-water tap, and then I reflected, and very quietly I opened the door a crack. And the bricklayer was standing there in the corridor on the other side of the door, and it was as if he also had opened the door a crack to have a look at me and see what I was doing, just as I had wanted to have a look at him.
And I slammed the door shut and crept into the bath, I had to let myself down into it gradually, the water was so hot; I gasped with the sting of it as carefully and painfully I sat down. And then I stretched out my wrist, and with my right hand I slashed my left wrist ... and then with all my strength I brought down the wrist of my right hand on the upturned blade I'd grooved into the stool for that purpose. And I plunged both hands into the hot water, and watched the blood flow slowly ouf of me, and the water grew rosy, and yet al the time the pattern of the red blood flowing remained so clearly perceptible, as though someone was drawing out from my wrists a long, feathery red bandage, a film, dancing veil ... and presently I thickened there in the bath, as that red paint thickened when we were painting the fence all round the state workshops, until we had to thin it with turpentine - and my head sagged, and into my mouth flowed pink raspberryade, except that it tasted slightly salty .. and then those concentric circles in blue and violet, trailing feathery fronds like coloured spirals in motion ... and then there was a shadow stooping over me, and my face was brushed lightly by a chin overgrown with stubble. It was that bricklayer in the white clothes. He hoisted me out and landed me like a red fish with delicate red fins sprouting from its wrists. I laid my head on his smock, and I heard the hissing of lime as my wet face slaked it, and that smell was the last thing of which I was conscious.
”
”
Bohumil Hrabal (Closely Observed Trains)
“
She merely wiped the floor with paper towels and said nothing, brushing her free hand against my shoulder blade—my shoulder blade!—as she carried the soaked paper to the trash can, never holding me fast, refraining not out of lack of humanity but out of fear of being drawn into a request for further tenderness, a request that could only bring her face-to-face with some central revulsion, a revulsion of her husband or herself or both, a revulsion that had come from nowhere, or from her, or perhaps from something I’d done or failed to do, who knew, she didn’t want to know, it was too great a disappointment, far better to get on with the chores, with the baby, with the work, far better to leave me to my own devices, as they say, to leave me to resign myself to certain motifs, to leave me to disappear guiltily into a hole of my own digging. When the time came to stop her from leaving, I did not know what to think or wish for, her husband who was now an abandoner, a hole-dweller, a leaver who had left her to fend for herself, as she said, who’d failed to provide her with the support and intimacy she needed, she complained, who was lacking some fundamental wherewithal, who no longer wanted her, who beneath his scrupulous marital motions was angry, whose sentiments had decayed into a mere sense of responsibility, a husband who, when she shouted, “I don’t need to be provided for! I’m a lawyer! I make two hundred and fifty thousand dollars a year! I need to be loved!” had silently picked up the baby and smelled the baby’s sweet hair, and had taken the baby for a crawl in the hotel corridor, and afterward washed the baby’s filthy hands and soft filthy knees, and thought about what his wife had said, and saw the truth in her words and an opening, and decided to make another attempt at kindness, and at nine o’clock, with the baby finally drowsy in his cot, came with a full heart back to his wife to find her asleep, as usual, and beyond waking.
In short, I fought off the impulse to tell Rachel to go fuck herself.
”
”
Joseph O'Neill (Netherland)
“
I understood that every distinct geographic universe has its own mystery and that one can decipher it only by learning the local language. Without it, this universe will remain impenetrable and unknowable, even if one were to spend entire years in it. I noticed, too, the relationship between naming and being, because I realized upon my return to the hotel that in town I had seen only that which I was able to name: for example, I remembered the acacia tree, but not the tree standing next to it, whose name I did not know. I understood, in short, that the more words I knew, the richer, fuller, and more variegated would be the world that opened before me, and which I could capture.
”
”
Ryszard Kapuściński (Travels with Herodotus)
“
Salim is upset. The fax that was waiting for him when he woke this morning was curt, and alternately chiding, stern, and disappointed: Salim was letting them down—his sister, Fuad, Fuad’s business partners, the Sultanate of Oman, the whole Arab world. Unless he was able to get the orders, Fuad would no longer consider it his obligation to employ Salim. They depended upon him. His hotel was too expensive. What was Salim doing with their money, living like a sultan in America? Salim read the fax in his room (which has always been too hot and stifling, so last night he opened a window, and was now too cold) and sat there for a time, his face frozen into an expression of complete misery.
”
”
Anonymous
“
They put me in jail. Holy shit. They put me in fucking jail. Call my mother and tell her I love her, call my father and tell him I can’t loan him any more money, call my grandmother and tell her she needs to stop day drinking. I am never getting out of this. All right, on the plus side, it’s not like I’m sitting in a city jail. It’s a hotel holding room, which basically means beige-colored carpet with beige walls and a beige futon. In Vegas, if they put you in beige, you are seriously fucked. No sequins or rhinestones anywhere means I must have done something abominable. Okay. I take three deep breaths, trying to achieve my zone neutrality. Or something. I don’t know! Okay, keep calm, Julia. Maybe they can help. Maybe they can help piece together whatever insane stuff you did last night. Or rather, the weird shit that your David Tennant personality did. On second thought, maybe talking about Doctor Who would be a very bad thing right now. The door opens, and Gray Suit— his name’s actually Todd, but I’m sticking with Gray Suit— enters and sits down in a chair opposite me. “Now Ms. Stevens—” “I’m not going to prison,” I blurt out. “I’m too soft. I watched Orange is the New Black. I don’t want to eat tampon sandwiches.” Gray Suit blinks slowly. “Okay. I’ll bear that in mind.” “Look, what the hell am I even doing here?” I snap. Great, Julia. Get snippy with the authorities. This’ll go down swimmingly. “What is happening?” Gray Suit sighs. “It’s about what you did last night, Ms. Stevens.
”
”
Lila Monroe (Get Lucky (Lucky in Love, #1))
“
Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.
”
”
Tony Hsieh (Delivering Happiness: A Path to Profits, Passion, and Purpose)
“
Mom, what about the story you were going to tell Katie?” “Oh, yes. Queen Elizabeth. When she came to Kenya for a visit in 1952, she and Prince Philip stayed at Treetops. It’s a hotel not far from here. The rooms are at treetop height. She sipped tea on the open veranda while the elephants and other wild animals came to the watering hole below. Her father, King George IV, had been ill but seemed to have recovered, so the trip to Africa didn’t pose a conflict.” “Was he the one who stuttered? I remember seeing a movie about him,” Katie said. “Yes, that was the same king,” Eli answered for his mom. “What happened is that he took a turn for the worse and passed away while Princess Elizabeth was at Treetops. Since communication between England and Africa was so slow, she didn’t know her father had died until after they had left Treetops, and they stopped for lunch at the Aberdare Country Club, where we just ate.” “Really? The queen of England ate at that same restaurant?” “Yes. Only she didn’t yet know she was the queen of England. Word hadn’t reached her. The great statement about Treetops is that Elizabeth went up the stairs to her room that night as a princess, and when she descended those same stairs the next morning, she was the queen of England.” “I love stories like that,” Katie said. “I mean, it’s sad that her father died while she was in Africa, but what a rite of passage that moment was. She was doing what was on the schedule for that day, and by the time she put her head on her pillow that night, everything had changed.” As
”
”
Robin Jones Gunn (Finally and Forever (Katie Weldon, #4))
“
The rain beat against the windows and against the tin roof of the hotel. It came down in hissing roars, then in whispers, then in loud shishes like sandpaper rubbed against wood. She drank the second glassful, climbed off the bed and began undressing, and then we were together, the cheap naked bulb still blazing down on the bed.
Thinking back, I remember the stupidest things; the way there was a taut crease just above her hips, in the small of her back. The way she smelled like a baby's breath, a sweet barely there smell that retreated and retreated, so that no matter how close you got to it you weren't sure it was there. The brown speckles in the lavender-gray eyes, floating very close to the surface when I kissed her, the eyes wide open and aware. But not caring. The eyes of a gourmet offered a stale chunk of bread, using it of necessity but not tasting it any more than necessary.
I remember getting up and coming back to her, and of throwing a shoe at the light bulb, later, when the whisky was gone. I remember the smell of rain-darkness in the room and her telling me I'd cut my feet on the light-bulb glass on the floor. And how she said I was no better than a tramp myself, that I made love to the cadence of the raingusts on the roof, and it was true I was doing just that, but it seemed the natural thing then. And I felt so marvelously clean and soaped and so in tune with the whole damned universe that I had the feeling I could have clouded up and rained and lightninged myself, and blown that cheese-colored room to smithereens.
”
”
Elliott Chaze (Black Wings Has My Angel)
“
One of the few advantages that India has over England is a great Knowability. After five years' service a man is directly or indirectly acquainted with the two or three hundred Civilians in his Province, all the Messes of ten or twelve Regiments and Batteries, and some fifteen hundred other people of the non-official caste, in ten years his knowledge should be doubled, and at the end of twenty he knows, or knows something about, every Englishman in the Empire, and may travel anywhere and everywhere without paying hotel-bills. Globe-trotters who expect entertainment as a right, have, even within my memory, blunted this open-heartedness, but none the less to-day, if you belong to the Inner Circle and are neither a Bear nor a Black Sheep, all houses are open to you, and our small world is very, very kind and helpful.
”
”
Rudyard Kipling (Indian Tales)
“
When I see you play, I see perfection,” he said. “I see the player I always believed you could be. So be happy, right here and now. Because of what you have done, who you’ve become. And not on some condition of being number one.” “But why stop striving now, Dad? You’ve raised me to be the very best. That means number one. And I’m not yet. Why are you changing the rules?” My father sat down in the chair next to him. But I could not sit down. “At least be honest,” I said, shaking my head. “Decime la verdad, papá.” My eyes were burning and starting to tear. “Do you not believe I can do it?” I asked him. “Do you not think I can knock her out of first place?” He closed his eyes and sighed. I stared at him, wiping away the tear that fell out of my eye. “After all this time,” I said, “have you given up on me?” He did not open his eyes. He did not respond. “Respondeme,” I said. “¿Creés que puedo hacerlo?” He threw his hands into the air. “Why won’t you listen to what I’m trying to tell you, Carolina?” I stepped closer to him. My breath slowed; my mouth turned down. “Do you think I can beat her, Dad?” I asked him. “Yes or no.” He finally looked up at me, and I swear my heart started breaking before he even said it. “I do not know.” I closed my eyes and tried to stay upright, but my legs nearly gave out. I sat down, but then just as quickly, I was back on my feet. “Te podés ir,” I said. I ran to my hotel room door and opened it. “¡ANDATE DE ACÁ!” I said to him. “Carolina,” my father said. “Get out of my room,” I said. “We’re done.” “Carolina, you cannot be done with your father.” “I’m talking to you as my coach,” I said. “Get out.” My father stood, his shoulders low. His eyelids half closed, suddenly heavy. He hung his head. “Te amo, hija,” he said as he walked into the hallway. I shut the door behind him. In the morning, I got up and went to the court alone. My father flew home to L.A. later that day.
”
”
Taylor Jenkins Reid (Carrie Soto Is Back)
“
This is related to the phenomenon of the Professional Smile, a national pandemic in the service industry; and noplace in my experience have I been on the receiving end of as many Professional Smiles as I am on the Nadir, maître d’s, Chief Stewards, Hotel Managers’ minions, Cruise Director—their P.S.’s all come on like switches at my approach. But also back on land at banks, restaurants, airline ticket counters, on and on. You know this smile—the strenuous contraction of circumoral fascia w/ incomplete zygomatic involvement—the smile that doesn’t quite reach the smiler’s eyes and that signifies nothing more than a calculated attempt to advance the smiler’s own interests by pretending to like the smilee. Why do employers and supervisors force professional service people to broadcast the Professional Smile? Am I the only consumer in whom high doses of such a smile produce despair? Am I the only person who’s sure that the growing number of cases in which totally average-looking people suddenly open up with automatic weapons in shopping malls and insurance offices and medical complexes and McDonald’ses is somehow causally related to the fact that these venues are well-known dissemination-loci of the Professional Smile? Who do they think is fooled by the Professional Smile? And yet the Professional Smile’s absence now also causes despair. Anybody who’s ever bought a pack of gum in a Manhattan cigar store or asked for something to be stamped FRAGILE at a Chicago post office or tried to obtain a glass of water from a South Boston waitress knows well the soul-crushing effect of a service worker’s scowl, i.e. the humiliation and resentment of being denied the Professional Smile. And the Professional Smile has by now skewed even my resentment at the dreaded Professional Scowl: I walk away from the Manhattan tobacconist resenting not the counterman’s character or absence of goodwill but his lack of professionalism in denying me the Smile. What a fucking mess.
”
”
David Foster Wallace (A Supposedly Fun Thing I'll Never Do Again: An Essay)
“
And in many other cities which for him were all identical - hotel, taxi. a hall in a cafe or club. These cities, these regular rows of blurry lamps marching past and suddenly advancing and encircling a stone horse in a square, were as much a habitual and unnecessary integument as the wooden pieces and the black and white board, and he accepted this external life as something inevitable but completely uninteresting. Similarly, in his way of dressing and in the manner of his everyday life, he was prompted by extremely dim motives, stopping to think about nothing, rarely changing his linens, automatically winding his watch at night, shaving with the same safety blade until it ceased to cut altogether, and feeding haphazardly and plainly. From some kind of melancholy inertia he continued to order at dinner the same mineral water, which effervesced slightly in the sinuses and evoked a tickling sensation in the corner of his eyes, like tears for the vanished Valentinov. Only rarely did he notice his own existence, when for example lack of breath - the revenge of a heavy body - forced him to halt with open mouth on a staircase, or when he had a toothache, or when at a late hour during his chess cogitations an outstretched hand shaking a matchbox failed to evoke in it the rattle of matches, and the cigarette that seemed to have been thrust unnoticed into his mouth by someone else suddenly grew and asserted itself, solid, soulless, and static, and his whole life became concentrated in the single desire to smoke, although goodness knows how many cigarettes had already been unconsciously consumed, In general, life around him was so opaque and demanded so little effort of him that it sometimes seemed someone - a mysterious, invisible manager - continued to take him from tournament to tournament; but occasionally there were odd moments, such quietness all around, and when you looked out into the corridor - shoes, shoes, shoes, standing at all the door, and in your ears the roar of loneliness.
”
”
Vladimir Nabokov (The Luzhin Defense)
“
I am thirty. I made two girls within my own body, felt the rush of bringing them into the world, and when I saw their bodies, I saw a miracle. Their skin and eye lashes perfect. Tiny lips, tiny fingernails, eyes embodying innocence and awe. They grow and run around my house naked and scream wildly without self-awareness or social concern. I teach them about our culture and what is and isn’t acceptable. But what I will not teach them is shame of their body. It was beautiful from moment one, and that will not change - not with age, not with anything. One daughter looks at her body in the mirror, we talk about the organs and skin, how her body will change. She is beautiful on every count. I remember when I was six, and I know I have to warn her. Not shame her, but tell her how some people were not taught to love, but take for themselves and she must be brave and aware. It pains me as I tell her, her innocent mind not know why one person would hurt another in such a way. “Do not be afraid,” I tell her. “But this is our culture, so be smart and be aware my brave girl.” Shame teaches us, but I will not teach my daughters in this way. I will empower them to be proud of their bodies, respectful of their bodies, in awe of how miraculous it is and what it is capable of.
I will tell my daughter that to be a woman is not to be lesser, not object, not the bed in the red light district, nor the “bitch” in the hotel. She is not the body to exploit or product to consume.
“She” is not shame.
“She” is beautiful woman with beautiful body, capable of cosmic realities. Holding someone close, experiencing love, making love, creating life, accepting another human life as her own, feeling pain, joy, giving strength, healing with a kiss, wholeness with a touch; giving physical and mental nourishment with her own body.
“She” is grounded enough to follow, still capable to lead from a child to a nation. The woman’s body is made in the image of Love, from Love herself, Life herself, so she herself is of God.
For my Grandmother, for my Mother, for my daughters, my friends, and as a reminder to myself: be proud, beautiful woman, your body is intrinsically good, perfectly good.
Perfect from moment one.
”
”
Lisa Gungor (The Most Beautiful Thing I've Seen: Opening Your Eyes to Wonder)
“
Tobias takes me to the atrium near the hotel dormitory, and we spend some time there, talking and kissing and pointing out the strangest plants. It feels like something that normal people do--go on dates, talk about small things, laugh. We have had so few of those moments. Most of our time together has been spent running from one threat or another, or running toward one threat or another. But I can see a time on the horizon when that won’t need to happen anymore. We will reset the people in the compound, and work to rebuild this place together. Maybe then we can find out if we do as well with the quiet moments as we have with the loud ones.
I am looking forward to it.
Finally the time comes for Tobias to leave. I stand on the higher step in the atrium and he stands on the lower one, so we’re on the same plane.
“I don’t like that I can’t be with you tonight,” he says. “It doesn’t feel right to leave you alone with something this huge.”
“What, you don’t think I can handle it?” I say, a little defensive.
“Obviously that is not what I think.” He touches his hands to my face and leans his forehead against mine. “I just don’t want you to have to bear it alone.”
“I don’t want you to have to bear Uriah’s family alone,” I say softly. “But I think these are things we have to do separately. I’m glad I’ll get to be with Caleb before…you know. It’ll be nice not having to worry about you at the same time.”
“Yeah.” He closes his eyes. “I can’t wait until tomorrow, when I’m back and you’ve done what you set out to do and we can decide what comes next.”
“I can tell you it will involve a lot of this,” I say, and I press my lips to his.
His hands shift from my cheeks to my shoulders and then slide painstakingly down my back. His fingers find the hem of my shirt, then slip under it, warm and insistent.
I feel aware of everything at once, of the pressure of his mouth and the taste of our kiss and the texture of his skin and the orange light glowing against my closed eyelids and the smell of green things, growing things, in the air. When I pull away, and he opens his eyes, I see everything about them, the dart of light blue in his left eye, the dark blue that makes me feel like I am safe inside it, like I am dreaming.
“I love you,” I say.
“I love you, too,” he says. “I’ll see you soon.”
He kisses me again, softly, and then leaves the atrium. I stand in that shaft of sunlight until the sun disappears.
It’s time to be with my brother now.
”
”
Veronica Roth (Allegiant (Divergent, #3))
“
Mike continued to walk unhurriedly toward the crowd until he loomed up in the stereo tank in life size, as if he were in the room with his water brothers. He stopped on the grass verge in front of the hotel, a few feet from the crowd. "You called me?"
He was answered with a growl.
The sky held scattered clouds; at that instant the sun came out from behind one and a shaft of golden light hit him.
His clothes vanished. He stood before them, a golden youth, clothed only in his own beauty, beauty that made Jubal's heart ache, thinking that Michelangelo in his ancient years would have climbed down from his high scaffolding to record it for generations unborn. Mike said gently, "Look at me. I am a son of man." . . . .
"God damn you!" A half brick caught Mike in the ribs. He turned his face slightly toward his assailant. "But you yourself are God. You can damn only yourself and you can never escape yourself."
"Blasphemer!" A rock caught him just over his left eye and blood welled forth.
Mike said calmly, "In fighting me, you fight yourself... for Thou art God and I am God * . . and all that groks is God-there is no other."
More rocks hit him, from various directions; he began to bleed in several places. "Hear the Truth. You need not hate, you need not fight, you need not fear. I offer you the water of life-" Suddenly his hand held a tumbler of water, sparkling in the sunlight. "-and you may share it whenever you so will . . . and walk in peace and love and happiness together."
A rock caught the glass and shattered it. Another struck him in the mouth.
Through bruised and bleeding lips he smiled at them, looking straight into the camera with an expression of yearning tenderness on his face. Some trick of sunlight and stereo formed a golden halo back of his head. "Oh my brothers, I love you so! Drink deep. Share and grow closer without end. Thou art God."
Jubal whispered it back to him. . . .
"Lynch him! Give the bastard a nigger necktie!" A heavy-gauge shotgun blasted at close range and Mike's right arm was struck off at the elbow and fell. It floated gently down, then came to rest on the cool grasses, its hand curved open in invitation.
"Give him the other barrel, Shortie-and aim closer!" The crowd laughed and applauded. A brick smashed Mike's nose and more rocks gave him a crown of blood. "The Truth is simple but the Way of Man is hard. First you must learn to control yourself. The rest follows. Blessed is he who knows himself and commands himself, for the world is his and love and happiness and peace walk with him wherever he goes." Another shotgun blast was followed by two more shots. One shot, a forty-five slug, hit
Mike over the heart, shattering the sixth rib near the sternum and making a large wound; the buckshot and the other slug sheered through his left tibia five inches below the patella and left the fibula sticking out at an angle, broken and white against the yellow and red of the wound. Mike staggered slightly and laughed, went on talking, his words clear and unhurried. "Thou art God. Know that and the Way is opened."
"God damn it-let's stop this taking the Name of the Lord in vain!"- "Come on, men! Let's finish him!" The mob surged forward, led by one bold with a club; they were on him with rocks and fists, and then with feet as he went down. He went on talking while they kicked his ribs in and smashed his golden body, broke his bones and tore an ear loose. At last someone called out, "Back away a little so we can get the gasoline on him!"
The mob opened up a little at that waning and the camera zoomed to pick up his face and shoulders. The Man from Mars smiled at his brothers, said once more, softly and clearly, "I love you." An incautious grasshopper came whirring to a landing on the grass a few inches from his face; Mike turned his head, looked at it as it stared back at him. "Thou art God," he said happily and discorporated.
”
”
Robert A. Heinlein