Hospitality Motivational Quotes

I've gotta something more important to offer, something I'm sure mom cares about more than anything. "Mommy, I am... so skinny right now. I'm finally down to 89 pounds." I'm in the ICU with my dying mother, and the thing that I'm sure will get her to wake up, is the fact that in the days since mom has been hospitalized, my fear and sadness have morphed into the perfect anorexia motivation cocktail, and finally I have achieved mom's current goal weight for me: 89 pounds.

I don’t understand hospital chaplains that try to rob my patients of their anger. Sometimes anger is a key motivator that gets people to take action. Anger can push a cancer patient to jump out of his hospital bed, walk down to the nurses station and scream, “I am getting the hell out of here!”. There is a misconception that God is simply sweet and passive. Actually, God can be quite cunning, manipulative and relentless with his children. What we consider as negative traits are actually helpful in molding us. He will use a negative emotion if needed to push people to do things that will change them for the better. He will allow people or situations to derail us if there is a chance that those interactions will push us forward. Personally, I don’t want a God that is going to send some church member to my deathbed with a plate of cookies and tell me to have faith. Actually, I rather have a God that screams, “Get the hell off your ass, stop feeling sorry for yourself. Walk down the hall with that Physical Therapist so you can get on with your life!" A little anger in a person can push them to do amazing things.

Persons Are Turned against Themselves Evil also turns a person against herself so that self is used against self. The case of the woman who received a dismissal letter from her pastor comes to mind again. The psychological decompensation she suffered was successfully used by her husband to intercede with a psychiatrist of his choosing to commit her to the mental unit of a hospital for an extended involuntary stay, which further worsened her condition. Additional examples abound. Some patients report cults using induced hypnotic states to encourage a subject's dissociated hands and arms to do something hurtful to someone else. In such cases, the subject is encouraged to watch the hand that is hers but not hers (because it is dissociated from her). The end result is often extreme guilt. self-loathing, and distrust of one's self and motives.An incestuous parent may use a child's own natural bodily responses to repeated sexual stimulation to make the point that the child really "wants and enjoys“ what is being forced upon her.

If you want to know how fortunate you are, visit three places: the slum, the hospital, and the cemetery.

Not only a man without hand is handicapped but also a man without health.

I have noticed over the past three years that most African Christians depend on their pastor or preachers for directions in life than their lecturers, politicians and nurses. That tells why most people refuse certain medical priorities with regards to their pastor's messages. I think if every pastor should have entrepreneurial knowledge coupled with spiritual integrity, Africa will shake!

New Rule: Not everything in America has to make a profit. If conservatives get to call universal health care "socialized medicine," I get to call private, for-profit health care "soulless vampire bastards making money off human pain." Now, I know what you're thinking: "But, Bill, the profit motive is what sustains capitalism." Yes, and our sex drive is what sustains the human species, but we don't try to fuck everything. It wasn't that long ago when a kid in America broke his leg, his parents took him to the local Catholic hospital, the nun stuck a thermometer in his ass, the doctor slapped some plaster on his ankle, and you were done. The bill was $1.50; plus, you got to keep the thermometer. But like everything else that's good and noble in life, some bean counter decided that hospitals could be big business, so now they're not hospitals anymore; they're Jiffy Lubes with bedpans. The more people who get sick, and stay sick, the higher their profit margins, which is why they're always pushing the Jell-O. Did you know that the United States is ranked fiftieth in the world in life expectancy? And the forty-nine loser countries were they live longer than us? Oh, it's hardly worth it, they may live longer, but they live shackled to the tyranny of nonprofit health care. Here in America, you're not coughing up blood, little Bobby, you're coughing up freedom. The problem with President Obama's health-care plan isn't socialism. It's capitalism. When did the profit motive become the only reason to do anything? When did that become the new patriotism? Ask not what you could do for your country, ask what's in it for Blue Cross Blue Shield. And it's not just medicine--prisons also used to be a nonprofit business, and for good reason--who the hell wants to own a prison? By definition, you're going to have trouble with the tenants. It's not a coincidence that we outsourced running prisons to private corporations and then the number of prisoners in America skyrocketed. There used to be some things we just didn't do for money. Did you know, for example, there was a time when being called a "war profiteer" was a bad thing? FDR said he didn't want World War II to create one millionaire, but I'm guessing Iraq has made more than a few executives at Halliburton into millionaires. Halliburton sold soldiers soda for $7.50 a can. They were honoring 9/11 by charging like 7-Eleven. Which is wrong. We're Americans; we don't fight wars for money. We fight them for oil. And my final example of the profit motive screwing something up that used to be good when it was nonprofit: TV news. I heard all the news anchors this week talk about how much better the news coverage was back in Cronkite's day. And I thought, "Gee, if only you were in a position to do something about it.

This, I finally realized, was how Mom was able to focus when I was not. It was how she was able to be present with me, present with the people at a benefit or the hospital. She felt whatever emotions she felt, but feeling was never a useful substitute for doing, and she never let the former get in the way of the latter. If anything, she used her emotions to motivate her and help her concentrate. The emphasis for her was always on doing what needed to be done. I had to learn this lesson while she was still there to teach me.

Respect those who esteem your integrity, disdain those who carrying-on dishonesty against your hospitality.

now the question we must ask is...what kind of _practices_ [theology] motivates, what kind of _gaze_ onto others, the guest, the new arrivant, it offers us to carry with us; _not_ who my neighbors are _but_ to whom I am being a neighbor.

St. Teresa of Avila once said: “We can only learn to know ourselves and do what we can—namely, surrender our will and fulfill God’s will in us.” For Christians not of the prosperity persuasion, surrender is a virtue; the writings of the saints are full of commands to “let go” and to submit yourself to what seems to be the will of the Almighty. All of American culture and pop psychology scream against that. Never give up on your dreams! Just keep knocking, that door is about to open! Think positively! Self-improvement guaranteed!! The entire motivational-speaking industry rests on the assumption that you can have what you want, you can be what you want. Just do it. When prosperity believers live out their daily struggles with smiles on their faces, sometimes I want to applaud. They confront the impossible and joyfully insist that God make a way. They obediently put miracle oil on their failing bodies. They give large offerings to the church and expect great things. They stubbornly get out of their hospital beds and declare themselves healed, and every now and then, it works. They are addicted to self-rule, and so am I.

If you had two weeks to live. How would you treat people and will you speak to people? Government is preparing graveyard. Hospitals are preparing beds. You should be preparing yourself, wash your hands, use your masks, social distance yourself and set your record straight with you maker. Because no one knows the day nor the hour. Matthew 24:36

There is a vast difference between being a Christian and being a disciple. The difference is commitment. Motivation and discipline will not ultimately occur through listening to sermons, sitting in a class, participating in a fellowship group, attending a study group in the workplace or being a member of a small group, but rather in the context of highly accountable, relationally transparent, truth-centered, small discipleship units. There are twin prerequisites for following Christ - cost and commitment, neither of which can occur in the anonymity of the masses. Disciples cannot be mass produced. We cannot drop people into a program and see disciples emerge at the end of the production line. It takes time to make disciples. It takes individual personal attention. Discipleship training is not about information transfer, from head to head, but imitation, life to life. You can ultimately learn and develop only by doing. The effectiveness of one's ministry is to be measured by how well it flourishes after one's departure. Discipling is an intentional relationship in which we walk alongside other disciples in order to encourage, equip, and challenge one another in love to grow toward maturity in Christ. This includes equipping the disciple to teach others as well. If there are no explicit, mutually agreed upon commitments, then the group leader is left without any basis to hold people accountable. Without a covenant, all leaders possess is their subjective understanding of what is entailed in the relationship. Every believer or inquirer must be given the opportunity to be invited into a relationship of intimate trust that provides the opportunity to explore and apply God's Word within a setting of relational motivation, and finally, make a sober commitment to a covenant of accountability. Reviewing the covenant is part of the initial invitation to the journey together. It is a sobering moment to examine whether one has the time, the energy and the commitment to do what is necessary to engage in a discipleship relationship. Invest in a relationship with two others for give or take a year. Then multiply. Each person invites two others for the next leg of the journey and does it all again. Same content, different relationships. The invitation to discipleship should be preceded by a period of prayerful discernment. It is vital to have a settled conviction that the Lord is drawing us to those to whom we are issuing this invitation. . If you are going to invest a year or more of your time with two others with the intent of multiplying, whom you invite is of paramount importance. You want to raise the question implicitly: Are you ready to consider serious change in any area of your life? From the outset you are raising the bar and calling a person to step up to it. Do not seek or allow an immediate response to the invitation to join a triad. You want the person to consider the time commitment in light of the larger configuration of life's responsibilities and to make the adjustments in schedule, if necessary, to make this relationship work. Intentionally growing people takes time. Do you want to measure your ministry by the number of sermons preached, worship services designed, homes visited, hospital calls made, counseling sessions held, or the number of self-initiating, reproducing, fully devoted followers of Jesus? When we get to the shore's edge and know that there is a boat there waiting to take us to the other side to be with Jesus, all that will truly matter is the names of family, friends and others who are self initiating, reproducing, fully devoted followers of Jesus because we made it the priority of our lives to walk with them toward maturity in Christ. There is no better eternal investment or legacy to leave behind.

A death in reverse is the rewinding of life. I do not die of old age, in a bed surrounded by strangers my loved ones paid to take care of me. I die in reverse. I die falling back into a younger age. From my forty-five years to twenty-five. To sixteen. When we were in love. To fourteen: when we first met. To five. To one. To the hospital my mother died at from the complications of my existence. A life for a life.

We start off in childhood believing parents might have access to a superior kind of knowledge and experience. They look, for a while, astonishingly competent. Our exaggerated esteem is touching, but also intensely problematic, for it sets them up as the ultimate objects of blame when we gradually discover that they are flawed, sometimes unkind, in areas ignorant and utterly unable to save us from certain troubles. It can take a while, until the fourth decade or the final hospital scenes, for a more forgiving stance to emerge. Their new condition, frail and frightened, reveals in a compellingly physical way something which has always been true psychologically: that they are uncertain vulnerable creatures motivated more by anxiety, fear, a clumsy love and unconscious compulsions than by godlike wisdom and moral clarity -- and cannot, therefore, forever be held responsible for either their own shortcomings or our many disappointments.

We could scrub the floor for a tired friend, or dress a wound for a patient in a hospital, or lay the table and wash up for the family; but we shall not do it in martyr spirit or with that worse spirit of self-congratulation, of feeling that we are making ourselves more perfect, more unselfish, more positively kind. We shall do it just for one thing, that our hands make Christ's hands in our life, that our service may let Christ serve through us, that our patience may bring Christ's patience back to the world.

One final note here: you’ve probably noticed that whenever I mention serial killers, I always refer to them as “he.” This isn’t just a matter of form or syntactical convenience. For reasons we only partially understand, virtually all multiple killers are male. There’s been a lot of research and speculation into it. Part of it is probably as simple as the fact that people with higher levels of testosterone (i.e., men) tend to be more aggressive than people with lower levels (i.e., women). On a psychological level, our research seems to show that while men from abusive backgrounds often come out of the experience hostile and abusive to others, women from similar backgrounds tend to direct the rage and abusiveness inward and punish themselves rather than others. While a man might kill, hurt, or rape others as a way of dealing with his rage, a woman is more likely to channel it into something that would hurt primarily herself, such as drug or alcohol abuse, prostitution, or suicide attempts. I can’t think of a single case of a woman acting out a sexualized murder on her own. The one exception to this generality, the one place we do occasionally see women involved in multiple murders, is in a hospital or nursing home situation. A woman is unlikely to kill repeatedly with a gun or knife. It does happen with something “clean” like drugs. These often fall into the category of either “mercy homicide,” in which the killer believes he or she is relieving great suffering, or the “hero homicide,” in which the death is the unintentional result of causing the victim distress so he can be revived by the offender, who is then declared a hero. And, of course, we’ve all been horrified by the cases of mothers, such as the highly publicized Susan Smith case in South Carolina, killing their own children. There is generally a particular set of motivations for this most unnatural of all crimes, which we’ll get into later on. But for the most part, the profile of the serial killer or repeat violent offender begins with “male.” Without that designation, my colleagues and I would all be happily out of a job.

The great majority of those who, like Frankl, were liberated from Nazi concentration camps chose to leave for other countries rather than return to their former homes, where far too many neighbors had turned murderous. But Viktor Frankl chose to stay in his native Vienna after being freed and became head of neurology at a main hospital in Vienna. The Austrians he lived among often perplexed Frankl by saying they did not know a thing about the horrors of the camps he had barely survived. For Frankl, though, this alibi seemed flimsy. These people, he felt, had chosen not to know. Another survivor of the Nazis, the social psychologist Ervin Staub, was saved from a certain death by Raoul Wallenberg, the diplomat who made Swedish passports for thousands of desperate Hungarians, keeping them safe from the Nazis. Staub studied cruelty and hatred, and he found one of the roots of such evil to be the turning away, choosing not to see or know, of bystanders. That not-knowing was read by perpetrators as a tacit approval. But if instead witnesses spoke up in protest of evil, Staub saw, it made such acts more difficult for the evildoers. For Frankl, the “not-knowing” he encountered in postwar Vienna was regarding the Nazi death camps scattered throughout that short-lived empire, and the obliviousness of Viennese citizens to the fate of their own neighbors who were imprisoned and died in those camps. The underlying motive for not-knowing, he points out, is to escape any sense of responsibility or guilt for those crimes. People in general, he saw, had been encouraged by their authoritarian rulers not to know—a fact of life today as well. That same plea of innocence, I had no idea, has contemporary resonance in the emergence of an intergenerational tension. Young people around the world are angry at older generations for leaving as a legacy to them a ruined planet, one where the momentum of environmental destruction will go on for decades, if not centuries. This environmental not-knowing has gone on for centuries, since the Industrial Revolution. Since then we have seen the invention of countless manufacturing platforms and processes, most all of which came to be in an era when we had no idea of their ecological impacts. Advances in science and technology are making ecological impacts more transparent, and so creating options that address the climate crisis and, hopefully, will be pursued across the globe and over generations. Such disruptive, truly “green” alternatives are one way to lessen the bleakness of Earth 2.0—the planet in future decades—a compelling fact of life for today’s young. Were Frankl with us today (he died in 1997), he would no doubt be pleased that so many of today’s younger people are choosing to know and are finding purpose and meaning in surfacing environmental facts and acting on them.

What renders you incapable of such a rudeness, is nothing but a regard to the general rules of civility and hospitality, which prohibit it. … But if without regard to these general rules, even the duties of politeness, which are so easily observed, and which one can scarce have any serious motive to violate, would yet be so frequently violated, that what would become of the duties of justice, of truth, of chastity, of fidelity, which it is often so difficult to observe, and which there may be so many strong motives to violate? But upon the tolerable observance of these duties, depends the very existence of human society, which would crumble into nothing if mankind were not generally impressed with a reverence for those important rules of conduct.

You have to imagine what it was like to be on the receiving end of vicious antagonism: sneering, contempt, ridicule, slights about one’s intelligence, integrity and motives. In those days, women even ran the risk of dismissal for their opinions. And this treatment came from other women, as well as men. In fact, “in-fighting” between various schools of nurses who had some sort of training in midwifery was particularly nasty. One eminent lady – the matron of St Bartholomew’s Hospital – branded the aspiring midwives as “anachronisms, who would in the future be regarded as historical curiosities”. The medical opposition seems to have arisen mainly from the fact that “women are striving to interfere too much in every department of life”.* Obstetricians also doubted the female intellectual capacity to grasp the anatomy and physiology of childbirth, and suggested that they could not therefore be trained. But the root fear was – guess what? – you’ve got it, but no prizes for quickness: money. Most doctors charged a routine one guinea for a delivery. The word got around that trained midwives would undercut them by delivering babies for half a guinea! The knives were out.

Staying at Home during this lockdown period is the right time to find your life purpose within Ba Ga Mohlala family/clan. This is an opportunity to know yourself better and to understand what motivates and feeds your mind and your soul, and also to find out as to where you fit in the bigger Ba Ga Mohlala family/clan. All members of each family/clan possess characteristics, abilities, and qualities specific to that family/clan. It is up to the family/clan to distinguish itself amongst other families/clans. Ba Ga Mohlala has become an institution to build cooperation in order to build and forge unity for social and economic benefits for Ba Ga Mohlala and Banareng in general. An institution is social structure in which people cooperate and which influences the behavior of people and the way they live. intelligence and assertiveness comes to us as our nature, it is in our blood (DNA) and all there is for us to do is to nature it and it will shine, otherwise it will gather dust and rust in us. The key of brotherhood and sisterhood is that brothers and sisters carry the same genetic code. Together, united, they carry the legacy of their forefathers. Our bond (through our shared blood/DNA) as Ba Ga Mohlala family/clan is our insurance for the future. As Ba Ga Mohlala we can have our own Law firms, Auditing Firms, Doctors's Medical Surgeries, Private School, Private Clinics or Private Hospital, farms and lot of small to medium manufacturing, service, retail and wholesale companies and become self relient. All it takes to achieve that is unity, willpower and commitment.

What are some of the concerns regarding the penal substitutionary metaphors? Some of this debate is theological and exegetical, often centering upon Paul and the proper understanding of his doctrine of justification. Specifically, some suggest that the penal substitutionary metaphors, read too literally, create a problematic view of God: that God is inherently a God of retributive justice who can only be “satisfied” with blood sacrifice. A more missional worry is that the metaphors behind penal substitutionary atonement reduce salvation to a binary status: Justified versus Condemned and Pure versus Impure. The concern is that when salvation reduces to avoiding the judgment of God (Jesus accepting our “death sentence”) and accepting Christ’s righteousness as our own (being “washed” and made “holy” for the presence of God), we can ignore the biblical teachings that suggest that salvation is communal, cosmic in scope, and is an ongoing developmental process. These understandings of atonement - that salvation is an active communal engagement that participates in God’s cosmic mission to restore all things - are vital to efforts aimed at motivating spiritual formation and missional living. As many have noted, by ignoring the communal, cosmic, and developmental facets of salvation penal substitutionary atonement becomes individualistic and pietistic. The central concern of penal substitutionary atonement is standing “washed” and “justified” before God. No doubt there is an individual aspect to salvation - every metaphor has a bit of the truth —but restricting our view to the legal and purity metaphors blinds us to the fact that atonement has developmental, social, political, and ecological implications.

Another such irritating hypocrisy is the oligarchic attitude towards mendicity as against organized charity. Here again, as in the case of cleanliness and of athletics, the attitude would be perfectly human and intelligible if it were not maintained as a merit. Just as the obvious thing about soap is that it is a convenience, so the obvious thing about beggars is that they are an inconvenience. The rich would deserve very little blame if they simply said that they never dealt directly with beggars, because in modern urban civilization it is impossible to deal directly with beggars; or if not impossible, at least very difficult. But these people do not refuse money to beggars on the ground that such charity is difficult. They refuse it on the grossly hypocritical ground that such charity is easy. They say, with the most grotesque gravity, "Anyone can put his hand in his pocket and give a poor man a penny; but we, philanthropists, go home and brood and travail over the poor man's troubles until we have discovered exactly what jail, reformatory, workhouse, or lunatic asylum it will really be best for him to go to." This is all sheer lying. They do not brood about the man when they get home, and if they did it would not alter the original fact that their motive for discouraging beggars is the perfectly rational one that beggars are a bother. A man may easily be forgiven for not doing this or that incidental act of charity, especially when the question is as genuinely difficult as is the case of mendicity. But there is something quite pestilently Pecksniffian about shrinking from a hard task on the plea that it is not hard enough. If any man will really try talking to the ten beggars who come to his door he will soon find out whether it is really so much easier than the labor of writing a check for a hospital.

For the disciplined man, as for the true believer, no detail is unimportant, but not so much for the meaning that it conceals within it as for the hold it provides for the power that wishes to seize it. Characteristic is the great hymn to the 'little things' and to their eternal importance, sung by Jean Baptiste de La Salle, in his "Traité sur les obligations des freres des Ecoles chretienne" (Treaty on the obligations of the Brothers of the Christian Schools). The mystique of the everyday is joined here with the discipline of the minute. 'How dangerous it is to neglect little things. It is a very consoling reflection for a soul like mine, little disposed to great actions, to think that fidelity to little things may, by an imperceptible progress, raise us to the most eminent sanctity: because little things lead to greater . . . Little things; it will be said, alas, my God, what can we do that is great for you, weak and mortal creatures that we are. Little things; if great things presented themselves would we perform them! Would we not think them beyond our strength! Little things; and if God accepts them and wishes to receive them as great things! Little things; has one ever felt this? Does one judge according to experience? Little things; one is certainly guilty, therefore, of seeing them as such, one refuses them! Little things; yet it is they that in the end have made great saints! Yes, little things; but great motives, great feelings, great fervour, great ardour, and consequently great merits, great treasures, great rewards! (La Salle). The meticulousness of the regulations, the fussiness of the inspections, the supervision of the smallest fragment of life and of the body - will soon provide, in the context of the school, the barracks, the hospital or the workshop, a laicized content, an economic or technical rationality for this mystical calculus of the infinitesimal and the infinite.

notice. It may interest you to know that Marconi’s “friends” had him taken into custody, and examined in a psychopathic hospital, when he announced he had discovered a principle through which he could send messages through the air, without the aid of wires, or other direct physical means of communication. The dreamers of today fare better. The world has become accustomed to new discoveries. Nay, it has shown a willingness to reward the dreamer who gives the world a new idea. “The

Countries with successful vocational systems such as Germany have done a better job than Anglo-Saxon countries of motivating non-academic boys and guiding them into jobs, but policymakers need to reinvent vocational education for an age when trainees are more likely to get jobs in hospitals than factories.

For things to change, somebody somewhere has to start acting differently. Maybe it’s you, maybe it’s your team. Picture that person (or people). Each has an emotional Elephant side and a rational Rider side. You’ve got to reach both. And you’ve also got to clear the way for them to succeed. In short, you must do three things: → DIRECT the Rider FOLLOW THE BRIGHT SPOTS. Investigate what’s working and clone it. [Jerry Sternin in Vietnam, solutions-focused therapy] SCRIPT THE CRITICAL MOVES. Don’t think big picture, think in terms of specific behaviors. [1% milk, four rules at the Brazilian railroad] POINT TO THE DESTINATION. Change is easier when you know where you’re going and why it’s worth it. [“You’ll be third graders soon,” “No dry holes” at BP]               → MOTIVATE the Elephant FIND THE FEELING. Knowing something isn’t enough to cause change. Make people feel something. [Piling gloves on the table, the chemotherapy video game, Robyn Waters’s demos at Target] SHRINK THE CHANGE. Break down the change until it no longer spooks the Elephant. [The 5-Minute Room Rescue, procurement reform] GROW YOUR PEOPLE. Cultivate a sense of identity and instill the growth mindset. [Brasilata’s “inventors,” junior-high math kids’ turnaround]                             → SHAPE the Path TWEAK THE ENVIRONMENT. When the situation changes, the behavior changes. So change the situation. [Throwing out the phone system at Rackspace, 1-Click ordering, simplifying the online time sheet] BUILD HABITS. When behavior is habitual, it’s “free”—it doesn’t tax the Rider. Look for ways to encourage habits. [Setting “action triggers,” eating two bowls of soup while dieting, using checklists] RALLY THE HERD. Behavior is contagious. Help it spread. [“Fataki” in Tanzania, “free spaces” in hospitals, seeding the tip jar] ————— OVERCOMING OBSTACLES ————— Here we list twelve common problems that people encounter as they fight for change, along with some advice about overcoming them. (Note

Gods, good men, and one’s father, are satisfied by one’s nature; relatives are satisfied with hospitality of a bath, food, and drink; whereas, scholars are satisfied when asked to give discourse.

identify your employee adjectives, (2) recruit through proper advertising, (3) identify winning personalities, and (4) select your winners. Step One: Identify Your Employee Adjectives When you think of your favorite employees in the past, what comes to mind? A procedural element such as an organized workstation, neat paperwork, or promptness? No. What makes an employee memorable is her attitude and smile, the way she takes the time to make sure a customer is happy, the extra mile she goes to ensure orders are fulfilled and problems are solved. Her intrinsic qualities—her energy, sense of humor, eagerness, and contributions to the team—are the qualities you remember. Rather than relying on job descriptions that simply quantify various positions’ duties and correlating them with matching experience as a tool for identifying and hiring great employees, I use a more holistic approach. The first step in the process is selecting eight adjectives that best define the personality ideal for each job or role in your business. This is a critical step: it gives you new visions and goals for your own management objectives, new ways to measure employee success, and new ways to assess the performance of your own business. Create a “Job Candidate Profile” for every job position in your business. Each Job Candidate Profile should contain eight single- and multiple-word phrases of defining adjectives that clearly describe the perfect employee for each job position. Consider employee-to-customer personality traits, colleague-to-colleague traits, and employee-to-manager traits when making up the list. For example, an accounting manager might be described with adjectives such as “accurate,” “patient,” “detailed,” and “consistent.” A cocktail server for a nightclub or casual restaurant would likely be described with adjectives like “energetic,” “fun,” “music-loving,” “sports-loving,” “good-humored,” “sociable conversationalist,” “adventurous,” and so on. Obviously, the adjectives for front-of-house staff and back-of-house staff (normally unseen by guests) will be quite different. Below is one generic example of a Job Candidate Profile. Your lists should be tailored for your particular bar concept, audience, location, and style of business (high-end, casual, neighborhood, tourist, and so on). BARTENDER Energetic Extroverted/Conversational Very Likable (first impression) Hospitable, demonstrates a Great Service Attitude Sports Loving Cooperative, Team Player Quality Orientated Attentive, Good Listening Skills SAMPLE ADJECTIVES Amazing Ambitious Appealing Ardent Astounding Avid Awesome Buoyant Committed Courageous Creative Dazzling Dedicated Delightful Distinctive Diverse Dynamic Eager Energetic Engaging Entertaining Enthusiastic Entrepreneurial Exceptional Exciting Fervent Flexible Friendly Genuine High-Energy Imaginative Impressive Independent Ingenious Keen Lively Magnificent Motivating Outstanding Passionate Positive Proactive Remarkable Resourceful Responsive Spirited Supportive Upbeat Vibrant Warm Zealous Step Two: Recruit through Proper Advertising The next step is to develop print or online advertising copy that will attract the personalities you’ve just defined.

Great expeditions are fulfilling, the travel experience is inspired by a great facilitator.

Good actions are good, even if animated by selfishness. And bad actions are bad, even if animated by good intentions. If a person builds a hospital because he wants to become famous by having the hospital named for him, that hospital saves just as many lives as hospitals built by people animated solely by altruistic motives. Furthermore, people whose lives are saved by a hospital built by a person who wanted to be famous are just as grateful as those whose lives are saved by hospitals built by selfless people. In ethics, what matters most is results, not intentions. At the same time, good intentions leading to bad results are worthless. Such is the case, for example, when wealthy nations, for altruistic reasons, give large sums of money to poor countries whose corrupt governments are then strengthened. Such ‘aid’ does more harm than good. This is also true within wealthier nations. Society must, of course, take care of those who are in real need. But a certain percentage of people who are capable of working and providing for themselves will choose not to work, and instead seek to be financially supported by the government.

She seemed sad and wise beyond her years. All the giddy experimentation with sex, recreational drugs, and revolutionary politics that was still approaching its zenith in countercultural America was ancient, unhappy history to her. Actually, her mother was still in the midst of it—her main boyfriend at the time was a Black Panther on the run from the law—but Caryn, at sixteen, was over it. She was living in West Los Angeles with her mother and little sister, in modest circumstances, going to a public high school. She collected ceramic pigs and loved Laura Nyro, the rapturous singer-songwriter. She was deeply interested in literature and art, but couldn’t be bothered with bullshit like school exams. Unlike me, she wasn’t hedging her bets, wasn’t keeping up her grades to keep her college options open. She was the smartest person I knew—worldly, funny, unspeakably beautiful. She didn’t seem to have any plans. So I picked her up and took her with me, very much on my headstrong terms. I overheard, early on, a remark by one of her old Free School friends. They still considered themselves the hippest, most wised-up kids in L.A., and the question was what had become of their foxy, foulmouthed comrade Caryn Davidson. She had run off, it was reported, “with some surfer.” To them, this was a fate so unlikely and inane, there was nothing else to say. Caryn did have one motive that was her own for agreeing to come to Maui. Her father was reportedly there. Sam had been an aerospace engineer before LSD came into his life. He had left his job and family and, with no explanation beyond his own spiritual search, stopped calling or writing. But the word on the coconut wireless was that he was dividing his time between a Zen Buddhist monastery on the north coast of Maui and a state mental hospital nearby. I was not above mentioning the possibility that Caryn might find him if we moved to the island.

You‟re your own opera, your own sad mime Laugh at yourself-you‟re funny Smile at yourself-your life is sunny Cry when you hurt-only you can feel it Snivel and mope-you‟ll deaden it Be your own hospital, your therapist Your own developer, your industrialist No one will stretch out and save You‟re the best you are, you‟re all you have.

Now only 20 percent of Norwegian prisoners are arrested in the two years after their release. In contrast, a recent Bureau of Justice Statistics report found that 44 percent of American state prisoners were arrested at least once in the first year after their release. Høidal attributes the Norwegian turnaround directly to the change in officers’ responsibilities. Each officer is designated as the “contact officer” for three inmates. The officer is assigned responsibility for these three inmates for the duration of their incarceration. “They’re like a coach, motivator, role model,” Høidal says of the contact officers. And “like a nurse when you’re in the hospital,” they are familiar with your case; they’re the person to whom you reach out first when you need something, whether that something is help in beginning a job, or classes in the prison, or finding housing or work in the community for the future.

In Berridge and Robinson’s view, pleasure is divided into “wanting” (hunt) and “liking” (feast). As we’ll see, the distinction is especially important in addiction because each type has a different influence on learning. Like many discoveries in science, this one was made when the researchers were trying to understand why an experiment didn’t work out as they’d predicted. They’d used a chemical that selectively destroys dopamine cells in the nucleus accumbens of rats to eliminate their “pleasure centers.” Not surprisingly, after these key dopamine cells were eliminated, the rodents became so amotivated that if the researchers hadn’t manually fed them, they would have starved to death. “They wouldn’t want to eat. They wouldn’t want to drink,” Berridge says. “We’d have to artificially nurse them and artificially feed them, the way you would in a hospital intensive care ward.” The rats behaved as though they had extremely severe Parkinson’s, which they essentially did. Destroying their dopamine cells had taken away their motivation, leaving them with no desire or will to do anything at all, even what was necessary for survival.

The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: • Make eye contact and smile. • Greet and welcome each and every guest. • Seek out guest contact. • Provide immediate service recovery. • Always display appropriate body language. • Preserve the “magical” guest experience. • Thank each guest and demonstrate that appreciation.

Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation.

Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate a thoughtful word or a good deed in kind. 3. Say "excuse me" when you bump into someone, unintentionally violate someone’s space, or need to get someone’s attention. 4. Apologize when you’ve made a mistake or are in the wrong. 5. Live by the "Golden Rule" and treat others the way you would like to be treated. 6. When dining at home or in a restaurant, wait until everyone is served before eating your meal. 7. Acknowledge notable events like birthdays, weddings, and anniversaries. 8. Reply to invitations, regardless of whether you will be able to attend. 9. Acknowledge and show gratitude for gifts and gestures of hospitality. 10. Put things back where they belong. Leave the world a better place than how you found it.

The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring culture. Our remarkable mother has always exemplified these qualities and has been a consistent role model for making other people feel valued and important. She will approach new people in most any situation to gift them with a smile and a moment of her time. Regardless of their role, position, or stature, she confidently engages others with animation, enthusiasm, and interest. Her gentility makes people feel emotionally safe and cared for. This degree of friendliness melts resistance, lowers barriers, and opens hearts by valuing humanity. Almost always, her personal connections develop with feelings of mutual respect, appreciation, and friendship.

Mr Bold,” said the other, stopping, and speaking with some solemnity, “if you act justly, say nothing in this matter but the truth, and use no unfair weapons in carrying out your purposes, I shall have nothing to forgive. I presume you think I am not entitled to the income I receive from the hospital, and that others are entitled to it. Whatever some may do, I shall never attribute to you base motives because you hold an opinion opposed to my own and adverse to my interests: pray do what you consider to be your duty; I can give you no assistance, neither will I offer you any obstacle. Let me, however, suggest to you, that you can in no wise forward your views nor I mine, by any discussion between us.

Having said thus much in preparation, I will now confess my own utopia. I devoutly believe in the reign of peace and in the gradual advent of some sort of socialistic equilibrium. The fatalistic view of the war function is to me nonsense, for I know that war-making is due to definite motives and subject to prudential checks and reasonable criticisms, just like any other form of enterprise. And when whole nations are the armies, and the science of destruction vies in intellectual refinement with the science of production, I see that war becomes absurd and impossible from its own monstrosity. Extravagant ambitions will have to be replaced by reasonable claims, and nations must make common cause against them. I see no reason why all this should not apply to yellow as well as to white countries, and I look forward to a future when acts of war shall be formally outlawed as between civilized peoples. All these beliefs of mine put me firmly into the anti-military party. But I do not believe that peace either ought to be or will be permanent on this globe, unless the states, pacifically organized, preserve some of the old elements of army-discipline. A permanently successful peace-economy cannot be a simple pleasure-economy. In the more or less socialistic future toward which mankind seems drifting we must still subject ourselves collectively to those severities which answer to our real position upon this only partly hospitable globe. We must make new energies and hardihoods continue the manliness to which the military mind so faithfully clings. Martial virtues must be the enduring cement; intrepidity, contempt of softness, surrender of private interest, obedience to command, must still remain the rock upon which states are built -- unless, indeed, we which for dangerous reactions against commonwealths, fit only for contempt, and liable to invite attack whenever a centre of crystallization for military-minded enterprise gets formed anywhere in their neighborhood. The war-party is assuredly right in affirming and reaffirming that the martial virtues, although originally gain by the race through war, are absolute and permanent human goods. Patriotic pride and ambition in their military form are, after all, only specifications of a more general competitive passion. They are its first form, but that is no reason for supposing them to be its last form.

If it is the struggle for power that explains the motivation of those who crafted the genocide, then it is the combined fear of a return to servitude and of reprisals thereafter that energized the foot soldiers of the genocide. The irony is that--whether in the Church, in hospitals, or in human rights groups, as in fields and homes--the perpetrators of the genocide saw themselves as the true victims of an ongoing political drama, victims of yesterday who may yet be victims again. That moral certainly explains the easy transition from yesterday's victims to killers the morning after.

ANNE THORNDIKE, A primary care physician at Massachusetts General Hospital in Boston, had a crazy idea. She believed she could improve the eating habits of thousands of hospital staff and visitors without changing their willpower or motivation in the slightest way. In fact, she didn’t plan on talking to them at all. Thorndike and her colleagues designed a six-month study to alter the “choice architecture” of the hospital cafeteria. They started by changing how drinks were arranged in the room. Originally, the refrigerators located next to the cash registers in the cafeteria were filled with only soda. The researchers added water as an option to each one. Additionally, they placed baskets of bottled water next to the food stations throughout the room. Soda was still in the primary refrigerators, but water was now available at all drink locations. Over the next three months, the number of soda sales at the hospital dropped by 11.4 percent. Meanwhile, sales of bottled water increased by 25.8 percent. They made similar adjustments—and saw similar results—with the food in the cafeteria. Nobody had said a word to anyone eating there. BEFORE AFTER FIGURE 8: Here is a representation of what the cafeteria looked like before the environment design changes were made (left) and after (right). The shaded boxes indicate areas where bottled water was available in each instance. Because the amount of water in the environment was increased, behavior shifted naturally and without additional motivation. People often choose products not because of what they are, but because of where they are. If I walk into the kitchen and see a plate of cookies on the counter, I’ll pick up half a dozen and start eating, even if I hadn’t been thinking about them beforehand and didn’t necessarily feel hungry. If the communal table at the office is always filled with doughnuts and bagels, it’s going to be hard not to grab one every now and then. Your habits change depending on the room you are in and the cues in front of you.

To demonstrate to me how changed he was, he admitted that he had been wholly motivated by self-interest when he set Eliza free. “I was a bounty-hunter, finding rich people in mental hospitals who didn’t belong there—and seeing them free. I let the poor to rot in their dungeons.” “It was a useful service all the same,” I said. “Christ, I don’t think so,” he said. “Practically every sane person I ever got out of the hospital went insane almost immediately afterwards.

To demonstrate to me how changed he was, he admitted that he had been wholly motivated by self-interest when he set Eliza free. 'I was a bounty-hunter, finding rich people in mental hospitals who didn’t belong there—and setting them free. I let the poor to rot in their dungeons.' 'It was a useful service all the same,' I said. 'Christ, I don’t think so,' he said. 'Practically every sane person I ever got out of the hospital went insane almost immediately afterwards.

You really need to be careful In taking advice, being influenced, or following and supporting someone on Social Media. Choose to double-check, verify, and apply logic and reasonable thinking in everything. It is because you don’t know the state of mind, intentions, situation, or conditions of the person posting. They might be posting from prison, psychiatric hospital or dark place. They might be bots, egocentric, pessimists, greedy, dishonest, manipulative, narcissistic, vindictive, sarcastic, toxic, selfish, hostile, pedophiles, scammers, murderers, insane, minors, catfish or psychopaths. They might have bipolar disorder. Because they have a large number of followers or they are too vocal it doesn’t mean you should listen and take everything they say.

For those who never be in the labor ward where everyone arrival at hospital or any where baby delivered.The helpers who help mother to deliver the baby they focus on that process heppen to be successfully cause the life& death of mom and baby involved them on that moment while they are hands they use to praying heartly in order to keep mom alive and well while the baby's arrive the moment baby arrival use to cry that is very important cause that tell them that baby is alive if this not heppening they force it to be heppen by that I mean crying is starting gear of everything.

To expect a hospitable world is hubris. Instead, expect the opposite. Expect a world that may destroy you at its whim at any moment.

Discouraging cooperation and common purpose. Rewarding individuals for measured performance diminishes the sense of common purpose as well as the social relationships that provide the unmeasureable motivation for cooperation and institutional effectiveness.7 Reward based on measured performance tends to promote not cooperation but competition. If the individuals or units respond to the incentives created, rather than aiding, assisting, and advising one another, they strive to maximize their own metrics, ignoring, or even sabotaging, their fellows. As Donald Berwick, a leading medical reformer, has recounted, One hospital CEO described to me his system of profit-center management, in which middle management bonuses depended on local budget performance. I asked him if one of his managers would transfer resources from his department to another’s if it would help the organization as a whole. “Yes,” the CEO answered honestly, “if he were crazy.

In everyday life we know that someone who is a true lover is very different from someone who is a pretender or a playboy. We know that true love should not be motivated at all by self- interest. And such is God’s love for us. It is a love that seeks the very best for us; it is sacrificial; it never stops giving. Perhaps the closest we can come to understanding the essence and quality of God’s love for us—though it is still a faint reflection of the reality—is the way in which we love our children. We bring these helpless, fragile little things home from the hospital and we love them. They have not done anything to deserve our love, indeed they are totally incapable of doing anything for us, yet we love them. From the moment we become a parent we know that from now on, life will pretty much revolve around our child and often they will inconvenience us in ways we can only dream of! Yet, we never stop loving them—really loving them. Parents and their children are a model to help us understand the way in which our Heavenly Father God really loves each one of us. As we think about how unconditionally we love our children and begin to grasp how complete and unconditional the Father’s love for us is, we can begin to scratch the surface of His grace and understand a little of the motivation behind God’s unmerited offer of salvation and forgiveness for our sins. Despite a lot of good teaching on the subject in the Church over the years, many Christians are still mystified by grace. They fail to live in the richness of it themselves and they fail to show grace to others. Many are still trapped by a performance-based theology that thinks God’s love must be earned or deserved. They think that if they behave well and perform good works for God then He will love them more. This is so far from the truth! God cannot love us any more nor any less than He does now, and He longs for us to live in the place of grace where we understand that He gives His love to us freely. God’s love and grace are gifts for us to receive. Do we ever deserve them? No! We are totally undeserving, but we are the undeserving who are the apple of His eye. GRACE AND FORGIVENESS The title of this book Grace and Forgiveness is purposefully chosen because the issue of God’s grace is vitally intertwined with the issue of forgiveness. They are not simply two distinct aspects of our spiritual life that we have decided to place together in the same book. When we come into a real understanding of the extent of God’s grace towards us and what that means, we begin to see how vital and necessary it is that we pass that grace and love on to others. Grace becomes an irresistible force in our lives. When properly understood, the “unfairness” and “injustice” of God’s grace towards us is deeply shocking, even offensive to our human understanding, as we will see. But in the same way that God lavishly and extravagantly pours His grace out upon our lives, He is calling us to learn how to show grace to others by forgiving those who truly don’t deserve it. The great discovery of forgiveness is that, through a selfless act, we open ourselves up to a greater outpouring of the blessing of God on our lives. There are two important things that every Christian needs to realize at some point in their journey as a believer, preferably sooner rather than later! The first is that our God is very big and very powerful and there is nothing that He cannot do. The second is that He is very loving and compassionate towards us. The Bible says that “God is love”. This is not a statement about what He does, but about who He is. He is the very embodiment of perfect, flawless love. His heart for us is to see us living our spiritual lives where we are operating with the dynamics of His Kingdom, just as Jesus did. It is a Kingdom of love, filled with faith, aware of the bigness of our God; aware of His willingness to interact with us and do things for us as we act in loving obedience to Him.

No. This will be a one-time deal. Anton is still in hospital, and we’re short-handed, or I would never send you.” “Your motivational speeches require serious work.” I fling the next knife through the air. “When you’re motivated, the body count tends to climb through the roof, Sergei.

First, I am thrilled that paramedics are finally getting the respect they deserve for being the professionals they can be. The scope of practice is expanding, and patient care modalities are improving, seemingly by the minute. Patient outcomes are also improving as a result, and EMS is passing through puberty and forging into adulthood. On the other hand, autonomy in the hands of the “lesser-motivated,” can be a very dangerous thing. You know as well as I do that there are still plenty of providers who operate from a subjective, complacent, and downright lazy place. Combined with the ever-expanding autonomy, that provider just became more dangerous than he or she ever has been – to the patients and to you. Autonomy in patient care places more pressure for excellence on the provider charged with delivering it, and also on the partner and crew members on scene. Since the base hospital is not involved like it once was, they are likewise less responsible for the errors and omissions of the medics on the scene. Now more than ever, crew members are being held to answer for the mistakes and follies of their coworkers; now more than ever, EMS providers are working without a net. What’s next? I predict (and hope) emergency medical Darwinism is going to force some painful and necessary changes. First, increasing autonomy is going to result in the better and best providing superior patient care. More personal ownership of the results is going to manifest in outcomes such as increased cardiac arrest survival rates, faster and more complete stroke recovery, and significantly better outcomes for STEMI patients, all leading to the brass ring: EMS as a profession, not just a job. On the flip side of that coin, you will see consequences for the not-so-good and completely awful providers. There will be higher instances of licensure action, internal discipline, and wash-out. Unfortunately, all those things will stem from generally preventable negative patient outcomes. The danger for the better provider will be in the penumbra; the murky, gray area of time when providers are self-categorizing. Specifically, the better provider who is aware of the dangerously poor provider but does nothing to fix or flush him or her, is almost certain to be caught up in a bad situation caused by sloppy, complacent, or ultimately negligent patient care that should have been corrected or stopped. The answer is as simple as it is difficult. If you are reading this, it is more likely because you are one of the better, more committed, more professional providers. This transition is up to you. You must dig deep and find the strength necessary to face the issue and force the change; you have to demand more from yourself and from those around you. You must have the willingness to help those providers who want it – and respond to those who need it, but don’t want it – with tough love by showing them the door. In the end, EMS will only ever be as good as you make it. If you lay silent through its evolution, you forfeit the right to complain when it crumbles around you.

CEASE USING COMPETITIVE MONETARY REWARDS TO MOTIVATE PEOPLE

We start off in childhood believing parents might have access to a superior kind of knowledge and experience. They look, for a while, astonishingly competent. Our exaggerated esteem is touching but also intensely problematic, for it sets them up as the ultimate objects of blame when we gradually discover that they are flawed, sometimes unkind, in areas ignorant and utterly unable to save us from certain troubles. It can take a while, until the fourth decade or the final hospital scenes, for a more forgiving stance to emerge. Their new condition, frail and frightened, reveals in a compellingly physical way something which has always been true psychologically: that they are uncertain vulnerable creatures motivated more by anxiety, fear, a clumsy love, and unconscious compulsions than by godlike wisdom and moral clarity—and cannot, therefore, forever be held responsible for either their own shortcomings or our many disappointments.

Motivation to live a healthy life comes in a variety of ways, for some looking good is a priority, for some feeling good is a priority, and some requires a sudden hospital visit.

One profound therapy experience I had was with a mother who was experiencing postnatal depression. Her name was Mary and she felt alone, exhausted and deeply ashamed. Mary had recently had a baby girl, Louise, and at the time of Louise's birth Mary reported being extremely happy. She had always wanted a girl. However, not long after leaving hospital and arriving back home something changed. Mary was crying a lot, was feeling overwhelmed, had no energy and couldn't think. Worst of all from her perspective, she no longer experienced a sense of warmth for her baby. In fact, she felt no connection at all. I remember her saying, 'Mothers aren't supported to be like this. There is something wrong with me. I shouldn't be a mother.' Yet the very reason Mary was in therapy was because she wanted to be able to do what she felt she was supported to as a mother. To me this is an example of heroic compassion. Mary was depressed, and depression robs you of your emotions and leaves you feeling hopeless. Yet Mary was trying to find ways she could improve her health so she could be there for Louise so she didn't suffer. In Mary's own suffering, all she could think about was being there for her baby. This example shows that compassion is not an emotion. Mary wasn't experiencing warmth and feelings of love for her child, yet she was motivated to act so that she could prevent her child's suffering. And, after months of therapeutic work those feelings of warmth returned.

him about the photographs from the train that had vanished before my eyes. ‘For God’s sake, Daniel, why didn’t you tell me about that before?’ ‘I was afraid that I’d imagined it. That I was losing my mind.’ If I wasn’t crazy, there was only one possible explanation for the way the pictures had vanished. In the hospital car park, trying to work out Gabor’s motive for returning the computer, I had remembered what had happened immediately before I saw the photos that vanished: I’d received the email with the kitten picture from Laura. Except I was willing to bet that it hadn’t really been from Laura. If I’d looked closer at the time I would no doubt have seen that it had come from an email address set up in Laura’s name. And the picture of the kittens had contained what I was now looking for. Gabor must have guessed I’d check my laptop for viruses when it was mysteriously returned—so

Giddard presented them with a collection of Sulese memorabilia and commentaries. Loosely translated, some of them would have read: “The grass sparkled with dew droppings.” Warton, I am not sure if that is intended as a beautiful or a horrible image. “I was tort to extinguish riyt from rong.” Bede, apparently not. “Sulese are always inviting you to go for dinner to get murdered.” Kian, it would seem from this that Sulese are enthusiastically hospitable, transparent of motive, and not very good at committing murder. All are grave errors. “Sulese food on heads with never eat hats.” Cayde, Sulese order word important very is. It must learn you.

More than any other kind of relationship to food, hospitality reflects the underlying assumptions of society, assumptions which can and do shift with time. Social forms which once served society well by regulating and polishing behaviour for the better comfort of all can become ossified, empty and oppressive to the individual. Change may be necessary, but change must be motivated by good feeling and concern for others, not by desire to create an impression. Elegance and propriety are always desirable, because they smooth over any social disharmony, but they should be accompanied by real generosity of spirit; and where there is such generosity, want of elegance and propriety may be excused.

I should’ve prayed that day. Maybe, just maybe, a few hours ago would've been different. Who am I kidding; everything led up to that moment. This is the first time I have been in the hospital. I am speechless. The cool sheets rest upon my lifeless body. The cold silence within the room carries the beeps echoing from the heart monitor.

In 1964 following a very stressful trip to Russia, [Cousins] was diagnosed with ankylosing spondylitis (a degenerative disease causing the breakdown of collagen), which left him in almost constant pain and motivated his doctor to say he would die within a few months. He disagreed and reasoned that if stress had somehow contributed to his illness (he was not sick before the trip to Russia), then positive emotions should help him feel better. With his doctors’ consent, he checked himself out of the hospital and into a hotel across the street and began taking extremely high doses of vitamin C while exposing himself to a continuous stream of humorous films and similar “laughing matters.” He later claimed that 10 minutes of belly rippling laughter would give him two hours of pain-free sleep, when nothing else, not even morphine, could help him. His condition steadily improved and he slowly regained the use of his limbs. Within six months he was back on his feet, and within two years he was able to return to his full-time job at the Saturday Review. His story baffled the scientific community and inspired a number of research projects.

At the hospital. You’ve told me you need people with a motive to have killed Markham, but you don’t know of anyone else except your client, so all right, let’s assume for the moment that it’s not him, although that continues to make me uncomfortable as hell, except still, what you need, even beyond motive, is presence, by which I mean that whoever it was had to be there and that brings us back around full circle.” “I’ll give you a dollar if you can diagram that last sentence for me.

At a closer look, even though today's travelers' journey is remarkably intricate (multiple contact points, different interaction levels, circularity, etc.), the motivation behind each step of the journey is pretty much always the same and you can easily identify basic, fundamental and unaltered constants in it.

Mistakes are made at businesses, hospitals, and government departments all the time. It is an inevitable part of our everyday interaction with a complex world. And yet if professionals think they are going to be blamed for honest mistakes, why would they be open about them? If they do not trust their managers to take the trouble to see what really happened, why would they report what is going wrong, and how can the system adapt? And the truth is that companies blame all the time. It is not just because managers instinctively jump to the blame response. There is also a more insidious reason: managers often feel that it is expedient to blame. After all, if a major company disaster can be conveniently pinned on a few “bad apples,” it may play better in PR terms. “It wasn’t us; it was them!” There is also a widespread management view that punishment can exert a benign disciplinary effect. It will make people sit up and take notice. By stigmatizing mistakes, by being tough on them, managers think that staff will become more diligent and motivated.

While the family and servants gathered reverently to view the magnificent creation, Kathleen took West’s arm and tugged him out of the room. “Something is going on here,” she said. “I want to know the real reason why the earl has invited Mr. Winterborne.” They stopped in the space beneath the grand staircase, behind the tree. “Can’t he show hospitality to a friend without an ulterior motive?” West parried. She shook her head. “Everything your brother does has an ulterior motive.

Can’t he show hospitality to a friend without an ulterior motive?” West parried. She shook her head. “Everything your brother does has an ulterior motive.

While the family and servants gathered reverently to view the magnificent creation, Kathleen took West’s arm and tugged him out of the room. “Something is going on here,” she said. “I want to know the real reason why the earl has invited Mr. Winterborne.” They stopped in the space beneath the grand staircase, behind the tree. “Can’t he show hospitality to a friend without an ulterior motive?” West parried. She shook her head. “Everything your brother does has an ulterior motive. Why has he invited Mr. Winterborne?” “Winterborne has his finger in many pies. I believe Devon hopes to benefit from his advice, and at some future date enter into a business deal with him.” That sounded reasonable enough. But her intuition still warned that there was something fishy about the situation. “How did they become acquainted?” “About three years ago, Winterborne was nominated for membership at two different London clubs, but was rejected by both of them. Winterborne is a commoner, his father was a Welsh grocer. So after hearing the sniggering about how Winterborne had been refused, Devon arranged to have our club, Brabbler’s, offer a membership to him. And Winterborne never forgets a favor.” “Brabbler’s?” Kathleen repeated. “What an odd name.” “It’s the word for a fellow who tends to argue over trifles.” West looked down and rubbed at a sticky spot of sap on the heel of his hand. “Brabbler’s is a second-tier club for those who aren’t allowed into White’s or Brooks’s, but it includes some of the most successful and clever men in London.” “Such as Mr. Winterborne.” “Just so.

What about accountability? Executives in industries as varied as hospitals and investment banks have asked me this question. Surely individuals must face consequences for failure to avoid an overly lax culture? If people aren’t blamed for failures, how can they be motivated to improve? This concern is based on a false dichotomy. In actuality, a culture that makes it safe to admit failure can (and in high-risk environments must) coexist with high performance standards. A blame culture primarily serves to ensure that people don’t speak up about problems in time to correct them, which obviously doesn’t help performance. This is why blameless reporting is so valuable. As you will see, uninhibited, rapid reporting of anomalies is vital for high performance in any dynamic context.

Typically, a person plays with a Predictor compulsively for several days, showing it to friends, trying various schemes to outwit the device. The person may appear to lose interest in it, but no one can forget what it means; over the following weeks, the implications of an immutable future sink in. Some people, realizing that their choices don’t matter, refuse to make any choices at all. Like a legion of Bartleby the scriveners, they no longer engage in spontaneous action. Eventually, a third of those who play with a Predictor must be hospitalized because they won’t feed themselves. The end state is akinetic mutism, a kind of waking coma. They’ll track motion with their eyes, and change position occasionally, but nothing more. The ability to move remains, but the motivation is gone.