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Avis Car Rental Customer Service - Contact Us
Welcome to the Avis Car Rental Customer Service FAQ! This guide answers common questions about rentals, payments, and support to ensure a smooth experience. For immediate assistance, call 1-800-259-6095 (available 24/7 in the U.S.) or visit Avis.com. Our goal is to provide clear, user-friendly information to help you resolve issues quickly.
How do I contact Avis customer service?
Avis offers multiple ways to get in touch:
Phone: Dial 1-800-259-6095 for 24/7 support, including roadside assistance, booking inquiries, or general questions. This number connects you to a representative who can assist with most issues.
Online: Visit the Avis Contact Us page to submit inquiries, report lost items, or request support.
Chat: Access the live chat feature on the Avis website for help with prepaid reservation changes, refunds, or quick questions.
Email: For travel agent-related queries, such as commission issues, email gds.support@avisbudget.com or call 1-800-259-6095 for faster resolution.
Avis Preferred Members: Use the dedicated priority line provided in your membership or call 1-800-259-6095 for expedited service.
What should I do if I left an item in my rental car?
If you’ve misplaced an item in an Avis vehicle:
Contact the rental location directly or call 1-800-259-6095 to report the lost item.
Visit the Avis Lost and Found page and provide details like your rental agreement number and a description of the item.
For urgent cases, call 1-800-259-6095 to speak with a representative who can assist immediately.
Check back periodically, as items may take time to be logged. Dial 1-800-259-6095 for updates on your case.
How do I file a claim for an accident, incident, or stolen vehicle?
To report an accident, incident, or stolen car:
Immediately call 1-800-259-6095 for guidance from a customer service agent.
Download the claim form from the Avis Claims FAQ.
Submit the form with supporting documents, such as a police report or photos of the damage. For help with the process, contact 1-800-259-6095.
If you need roadside assistance due to an incident, dial 1-800-259-6095 for 24/7 support.
How can I request a copy of my rental receipt or agreement?
To obtain an e-Receipt or past rental agreement:
Go to the Avis Rental Receipt page.
Enter your rental details, such as the agreement number and your name, in the online form.
For assistance or to request frequent flyer miles/points, call 1-800-259-6095 or use the online portal.
Receipts are typically available within 24-48 hours. If you encounter issues, contact 1-800-259-6095.
What payment methods does Avis accept?
Avis accepts major credit cards (Visa, MasterCard, American Express, Diners International) and debit cards at most locations. Prepaid cards are allowed for online bookings but not at the rental counter, where a non-prepaid card in the main driver’s name is required. For payment disputes or questions, call 1-800-259-6095. If you’re unsure about local payment policies, contact 1-800-259-6095 to confirm before your rental.
What are the age requirements for renting a car?
Drivers must be at least 23 years old and hold a valid driver’s license for at least one year. Those under 25 may incur a young driver surcharge, which varies by location due to local regulations. To verify age requirements or surcharges for your rental location, call 1-800-259-6095 or check the Avis FAQ page.
How do I modify or cancel my reservation?
To change or cancel a booking:
Log in to your Avis account on Avis.com to manage reservations directly.
For prepaid reservations, contact 1-800-259-6095 or use the live chat for refund requests, which may take 5-7 business days to process.
Ensure cancellations are made before the rental date to avoid charges. For help, call 1-800-259-6095.
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