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Mike Phelan, Sir Alex Ferguson’s last assistant manager, said that one of his greatest contributions to the Ferguson leadership was to make his boss laugh. In my interviews, the same comedic quality was attributed to another of Ferguson’s coaches, Steve McClaren, to both John Prescott and Alastair Campbell for Tony Blair, and Nicki Chapman for her many artistes. Funny Cs can break down the structure of A opinion, and put it back together somehow modified, all in a pleasurable whirl.
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Richard Hytner (Consiglieri - Leading from the Shadows: Why Coming Top Is Sometimes Second Best)