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Once it became clear that the delay was a critical mistake, and that the army was seething with mutiny, Ts‘ao Ts’ao had two options: apology and excuses, or a scapegoat. Understanding the workings of power and the importance of appearances as he did, Ts‘ao Ts’ao did not hesitate for a moment: He shopped around for the most convenient head and had it served up immediately. Occasional mistakes are inevitable—the world is just too unpredictable. People of power, however, are undone not by the mistakes they make, but by the way they deal with them. Like surgeons, they must cut away the tumor with speed and finality. Excuses and apologies are much too blunt tools for this delicate operation; the powerful avoid them. By apologizing you open up all sorts of doubts about your competence, your intentions, any other mistakes you may not have confessed. Excuses satisfy no one and apologies make everyone uncomfortable. The mistake does not vanish with an apology; it deepens and festers. Better to cut it off instantly, distract attention from yourself, and focus attention on a convenient scapegoat before people have time to ponder your responsibility or your possible incompetence. I would rather betray the whole world than let the world betray me. General Ts‘ao Ts’ao, c. A.D. 155-220
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