Exceptional Customer Experience Quotes

We live, I suppose, in the unconfessed hope that the rules will at some point be broken, along with the normal course of things and custom and history, and that this will happen to us, that we will experience it, that we — that is, I alone — will be the ones to see it. We always aspire, I suppose, to being the chosen ones, and it is unlikely otherwise that we would be prepared to live out the entire course of an entire life, which, however short or long, gradually gets the better of us.

• Front line leaders have the opportunity to see, learn and know more about the customer than any other type of leader in the organization.

You need to position yourself to your referral sources and your current clients as providing exceptional value and experiences in everything you do

The portraits, of more historical than artistic interest, had gone; and tapestry, full of the blue and bronze of peacocks, fell over the doors, and shut out all history and activity untouched with beauty and peace; and now when I looked at my Crevelli and pondered on the rose in the hand of the Virgin, wherein the form was so delicate and precise that it seemed more like a thought than a flower, or at the grey dawn and rapturous faces of my Francesca, I knew all a Christian's ecstasy without his slavery to rule and custom; when I pondered over the antique bronze gods and goddesses, which I had mortgaged my house to buy, I had all a pagan's delight in various beauty and without his terror at sleepless destiny and his labour with many sacrifices; and I had only to go to my bookshelf, where every book was bound in leather, stamped with intricate ornament, and of a carefully chosen colour: Shakespeare in the orange of the glory of the world, Dante in the dull red of his anger, Milton in the blue grey of his formal calm; and I could experience what I would of human passions without their bitterness and without satiety. I had gathered about me all gods because I believed in none, and experienced every pleasure because I gave myself to none, but held myself apart, individual, indissoluble, a mirror of polished steel: I looked in the triumph of this imagination at the birds of Hera, glowing in the firelight as though they were wrought of jewels; and to my mind, for which symbolism was a necessity, they seemed the doorkeepers of my world, shutting out all that was not of as affluent a beauty as their own; and for a moment I thought as I had thought in so many other moments, that it was possible to rob life of every bitterness except the bitterness of death; and then a thought which had followed this thought, time after time, filled me with a passionate sorrow.

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. Traditional development and delivery frameworks such as waterfall are often ineffective. In contrast, Scrum is a value-driven agile approach which incorporates adjustments based on regular and repeated customer and stakeholder feedback. And Scrum’s built-in rapid response to change leads to substantial benefits such as fast time-to-market, higher satisfaction, and continuous improvement—which supports innovation and drives competitive advantage.

Fortunately, new platforms and technology have made homeschooling manageable on many fronts. Parents can do everything from accessing first-rate courses online to finding support from other parents in the same situation. The best part is that they can completely tailor the experience to the learning style and interest of their children and give them the attention that they would never get in the classroom. The results are striking. Twenty-five percent of homeschooled children are at least one grade ahead of their traditionally schooled peers. The homeschooled population, as a whole, scores exceptionally higher on academic achievement tests.5 This shift is perhaps the best glimpse of the future of education—mass customization alongside personalized attention. Like banking, it will return to a human-scale model based on relationships and personal needs, and it will be where much of the disruption in the economy and labor market occurs in the next few decades.

A string of ones and zeroes was not a difficult thing for Bill Gates to distribute, once he’d thought of the idea. The hard part was selling it—reassuring customers that they were actually getting something in return for their money. Anyone who has ever bought a piece of software in a store has had the curiously deflating experience of taking the bright shrink-wrapped box home, tearing it open, finding that it’s ninety-five percent air, throwing away all the little cards, party favors, and bits of trash, and loading the disk into the computer. The end result (after you’ve lost the disk) is nothing except some images on a computer screen, and some capabilities that weren’t there before. Sometimes you don’t even have that—you have a string of error messages instead. But your money is definitely gone. Now we are almost accustomed to this, but twenty years ago it was a very dicey business proposition.

I have fallen in love within the last month with a Romagnuola Countess from Ravenna--the Spouse of a year of Count Guiccioli--who is sixty--the Girl twenty--he has eighty thousand ducats of rent--and has had two wives before--but he is Sixty--he is the first of Ravenna Nobles--but he is sixty--She is fair as Sunrise--and warm as Noon--we had but ten days--to manage all our little matters in beginning middle and end. & we managed them;--and I have done my duty--with the proper consummation.--But She is young--and was not content with what she had done--unless it was to be turned to the advantage of the public--and so She made an eclat which rather astonished even the Venetians--and electrified the Conversazioni of the Benzone--the Albrizzi--& the Michelli--and made her husband look embarrassed.--They have been gone back to Ravenna--some time--but they return in the Winter.--She is the queerest woman I ever met with--for in general they cost one something in one way or other--whereas by an odd combination of circumstances--I have proved an experience to HER--which is not my custom,--but an accident--however it don't mater.--She is a sort of an Italian Caroline Lamb, except that She is much prettier, and not so savage.--But She has the same red-hot head--the same noble disdain of public opinion--with the superstructure of all that Italy can add to such natural dispositions.--To by sure they may go much further here with impunity--as her husband's rank ensured their reception at all societies including the Court--and as it was her first outbreak since Marriage--the Sympathizing world was liberal.--She is also of the Ravenna noblesse--educated in a convent--sacrifice to Wealth--filial duty and all that.--I am damnably in love--but they are gone--gone--for many months--and nothing but Hope--keeps me alive seriously.

It’s simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can’t start now.

customers don’t choose a product; they choose a responsive brand that not only listens, but provides a personalized exceptional customer experience.

LEADERSHIP | Intuit’s CEO on Building a Design-Driven Company Brad Smith | 222 words Although 46 similar products were on the market when Intuit launched Quicken, in 1983, it immediately became the market leader in personal finance software and has held that position for three decades. That’s because Quicken was so well designed that using it is intuitive. But by the time Smith became CEO, in 2008, the company had become overly focused on adding incremental features that delivered ease of use but not delight. What was missing was an emotional connection with customers. He and his team set out to integrate design thinking into every part of Intuit. They changed the layout of the office, reduced the number of cubes, and added more collaboration spaces and places for impromptu work. They increased the number of designers by nearly 600% and now hold quarterly design conferences. They bring in people who have created exceptionally designed products, such as the Nest thermostat and the Kayak travel website, to share insights with Intuit employees. The company acquired one start-up, called Mint, and collaborates with another, called ZenPayroll, to improve customer experience. Although most people don’t think of financial software as a category driven by emotion or design, Smith writes, Intuit’s D4D (“design for delight”) program has paid off. For example, its SnapTax app, inspired by consumers’ migration to smartphones, led one user to write, “I want this app to have my babies.

Woven was founded on the belief that the key to growth in today’s highly competitive and ever-changing environment is through the delivery of exceptional experiences. Woven provide outsourced call answering and customer complaints handling services.

Today’s second wave of customer service as practiced by some organizations — and it should be the customer service delivered by all companies of one — focuses on emotion and ease. A study from McKinsey showed that 70 percent of buying experiences are based more on how customers feel they are treated and less on the tangibles of a product. The feeling of being treated exceptionally well can only increase in the context of a second purchase or a subscription renewal, because the customer has already developed a feeling about how the first purchase went or how any support requests were handled.

Rising Loaf, one of Ernakulam's greatest bakeries, creates handcrafted premium made-to-order baked delicacies free of preservatives and additives. Custom cakes, superb gourmet sweets, and delicacies are available. Our blends are one-of-a-kind because they combine a lot of skill and expertise with natural baking ingredients to give you the best sweetness and taste experience possible. Sandwich Bread Supplier in Ernakulam are committed to making the highest-quality breads with no artificial preservatives, colors, or flavors. We take pride in providing an exceptional experience to all of our clients, big and small.

Walt’s fundamentals for success still ring true. You build the best product you can. You give people effective training to support the delivery of exceptional service. You learn from your experiences. And you celebrate success. You never stop growing. You never stop believing.

Rules, no matter how enveloping, will never deliver an exceptional customer experience. Colleen Barrett, who in her forty-seven-year career at Southwest served as head of marketing, customer service, people, and operations, describes the airline’s approach to rules: “The rules are guidelines. I can’t sit in Dallas, Texas, and write a rule for every single scenario you’re going to run into. You’re out there. You’re dealing with the public. You can tell in any given situation when a rule should be bent or broken. You can tell because it’s simply the right thing to do in the situation you are facing.” 17 Backing up this freedom is a concerted effort to ensure every team member has the information needed to think and act like an owner. At Southwest, training programs cover industry economics, financial ratios, profitability drivers, and more. By investing in the judgment of its people, Southwest creates a business that is smarter, more innovative, and more profitable.

JSG is a trusted building contractor and construction firm based in the UK. With 3 generations of experience, we offer a comprehensive range of services including new builds, refurbishments, extensions, grade listed building works, mechanical and electrical contracting. We pride ourselves on delivering exceptional customer service & adhering to strict health and safety standards.

Paying close attention to WTP throughout the customer journey allows you to see opportunities for increasing customer delight in a myriad of ways. Motivating consumers to purchase a product and facilitating its sale (by placing vending machines before the turnstiles) is a far narrower concern than the ambition to create a great customer experience. Recognizing

This is a first insight. If you examine customer data to find complementarities, you would like to see that nonexistent world in which the online product is not available. If we could somehow compare that world with the world that includes online purchases, we would be able to discern the true relationship between the two products. The most sophisticated businesses use three approaches to get closer to the truth: pattern recognition, trend analysis, and experiments.

Deliver an exceptional customer experience

Have you read about the Law of Attraction before? His believers say, that a person has what looks like broadcasting and receiving channels, and these channels transmit his thoughts to the universe, and his receivers receive the results and interact with him, he is part of it as everything else, affects and is affected, and the master here is the universe, and the reason is the person, they are his thoughts that decide the response of the universe to him, it will give him back what he thinks, and it will seek to implement it for him. If you are looking for an answer to a question that has puzzled you for a long time, all you have to do is think about it, and imagine that you will find the answer in some way, imagine that moment when you know it, and then leave it to the universe, it will come to you with the answer, as long as you broadcast the idea. Based on that, if you think about something that you hate to happen, if you think about it for a long time, it will inevitably happen to you, for the law does not differentiate between good and evil, what you want and what you hate, but rather what you think. In other words, the subconscious mind is fertile, uncultivated land, and the conscious mind or brain is a seed-sowing machine. What you think about is the kind of seeds that you will sow in your subconscious mind, and your harvest will be the result of what you sow, the more you think, you are like the one who waters and plows the land and nurtures it, and in the end, the universe will be the machine of the harvest, it will inevitably make your ideas a reality for you. This law has been strengthened in all religions and customs. In religion, God alerted us to the need to monitor our thoughts well, so he says in the honorable Prophetic hadith, “I am as my servant thinks of me,” meaning that if you think well of God, he will be with you as you think. If think that he will only send you all good, God will send it to you. In all religions you will find many texts saying like this, although this completely contradicts the law of determinism in religion, God has written everything in advance, and your belief in him will not change anything in your destiny, but even your thoughts themselves, including your good thinking of him It is something he already wrote to you. As for our ancestors, they said it from the reality of their inherited experiences, they said things like that the one who is afraid of something, it will happen to him. They summarized them in the form of popular examples, which you will find in various cultures. However, what if the believers in this law understand things from the perspective of the ancient human understanding of the sense of sight, we do not receive determinism, and the universe does not make it and does not respond to us with what we think, and we cannot change it with our thoughts, we have already drawn them in advance, and we have no escape today except for reaping what we sowed. An inevitability we managed at once, in one moment. He was silent for a moment, then added: Or perhaps, we are drawing the inevitable now, Ruslan, what if I did not exist in this world before you had a need for me? And somehow you made me, and gave me a whole life, with its memories, memories that make me feel like I have lived forty whole years, and make you feel this, you arranged them for me, and you created me, to answer all the questions I have always thought of. And while I feel like I am forty, in fact, it is one second, maybe a lot less. What if we had never met in Syria before, if you were not there, and you are still retreating in your hut on the hill, thinking about the empty, the unknown, and what happened next? It is nothing but an arrangement that you did, to transcend the authority of your mind, to get you to know the answers to everything that afflicts you, even if this life is a blank sheet of paper, you are the one who arrange it and draw it, step by step.

Digging into Myanmar's Statistical surveying Scene: Investigating AMT Statistical surveying from there, the sky is the limit Myanmar, a country wealthy in culture and legacy, is likewise a developing business sector with tremendous potential for business development. As organizations hope to venture into Myanmar, statistical surveying assumes a urgent part in understanding buyer conduct, market patterns, and business open doors. In this article, we will dive into the scene best market research companies in Myanmar, zeroing in on one of the conspicuous players in the business, AMT Statistical surveying, as well as other key parts of the statistical surveying scene in the country. AMT Statistical surveying: A Main Player in Myanmar AMT Statistical surveying has set up a good foundation for itself as one of the most mind-blowing best market research companies in Myanmar, known for its far reaching and quick examination administrations. With an emphasis on giving significant experiences to organizations, AMT Statistical surveying offers an extensive variety of exploration administrations custom-made to meet the different requirements of clients working in Myanmar. From customer conduct examination to industry-explicit exploration, AMT Statistical surveying has reliably conveyed top notch research reports, acquiring the trust of neighborhood and global organizations the same. The organization's profound comprehension of the neighborhood market elements, combined with its powerful examination systems, separates it as a significant accomplice for organizations hoping to explore the intricacies of the Myanmar market. By utilizing both quantitative and subjective examination draws near, AMT Statistical surveying guarantees that its clients gain a comprehensive comprehension of the market scene, empowering informed navigation and vital preparation. Statistical surveying Scene in Myanmar: Amazing open doors and Difficulties Past the presence of driving statistical surveying firms like AMT Statistical surveying, Myanmar's statistical surveying scene presents a blend of chances and difficulties. As the nation keeps on going through quick monetary and social change, there is a developing interest for exact and solid market knowledge. This request is driven by the requirement for organizations to adjust to advancing purchaser inclinations, administrative changes, and serious elements inside the market. In any case, directing best market research companies in Myanmar isn't without its difficulties. Factors like restricted admittance to solid information, social subtleties, and the requirement for limited research approaches present huge obstacles for statistical surveying firms working in the country. Exploring these difficulties requires a profound comprehension of the nearby setting, as well as the capacity to adjust research systems to suit the exceptional qualities of the Myanmar market. Arising Patterns in Myanmar's Statistical surveying Industry In spite of the difficulties, Myanmar's statistical surveying industry is seeing a few arising patterns that are forming how examination is directed in the country. One such pattern is the rising reception of innovation driven research devices and information investigation. Statistical surveying firms are utilizing progressed information assortment strategies, including versatile studies and online entertainment checking, to catch continuous bits of knowledge and patterns. Moreover, there is a developing accentuation on supportability and moral examination rehearses inside the business. As organizations look to line up with worldwide norms of corporate obligation, statistical surveying firms are integrating ecological, social, and administration (ESG) factors into their exploration structures, furnishing clients with a more thorough perspective available scene. Taking everything into account, Myanmar's statistical surveying scene

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Digging into Myanmar's Statistical surveying Scene: Investigating AMT Statistical surveying from there, the sky is the limit Myanmar, a country wealthy in culture and legacy, is likewise a developing business sector with tremendous potential for business development. As organizations hope to venture into Myanmar, statistical surveying assumes a urgent part in understanding buyer conduct, market patterns, and business open doors. In this article, we will dive into the scene best market research companies in Myanmar, zeroing in on one of the conspicuous players in the business, AMT Statistical surveying, as well as other key parts of the statistical surveying scene in the country. AMT Statistical surveying: A Main Player in Myanmar AMT Statistical surveying has set up a good foundation for itself as one of the most mind-blowing best market research companies in Myanmar, known for its far reaching and quick examination administrations. With an emphasis on giving significant experiences to organizations, AMT Statistical surveying offers an extensive variety of exploration administrations custom-made to meet the different requirements of clients working in Myanmar. From customer conduct examination to industry-explicit exploration, AMT Statistical surveying has reliably conveyed top notch research reports, acquiring the trust of neighborhood and global organizations the same. The organization's profound comprehension of the neighborhood market elements, combined with its powerful examination systems, separates it as a significant accomplice for organizations hoping to explore the intricacies of the Myanmar market. By utilizing both quantitative and subjective examination draws near, AMT Statistical surveying guarantees that its clients gain a comprehensive comprehension of the market scene, empowering informed navigation and vital preparation. Statistical surveying Scene in Myanmar: Amazing open doors and Difficulties Past the presence of driving statistical surveying firms like AMT Statistical surveying, Myanmar's statistical surveying scene presents a blend of chances and difficulties. As the nation keeps on going through quick monetary and social change, there is a developing interest for exact and solid market knowledge. This request is driven by the requirement for organizations to adjust to advancing purchaser inclinations, administrative changes, and serious elements inside the market. In any case, directing best market research companies in Myanmar isn't without its difficulties. Factors like restricted admittance to solid information, social subtleties, and the requirement for limited research approaches present huge obstacles for statistical surveying firms working in the country. Exploring these difficulties requires a profound comprehension of the nearby setting, as well as the capacity to adjust research systems to suit the exceptional qualities of the Myanmar market. Arising Patterns in Myanmar's Statistical surveying Industry In spite of the difficulties, Myanmar's statistical surveying industry is seeing a few arising patterns that are forming how examination is directed in the country. One such pattern is the rising reception of innovation driven research devices and information investigation. Statistical surveying firms are utilizing progressed information assortment strategies, including versatile studies and online entertainment checking, to catch continuous bits of knowledge and patterns. Moreover, there is a developing accentuation on supportability and moral examination rehearses inside the business. As organizations look to line up with worldwide norms of corporate obligation, statistical surveying firms are integrating ecological, social, and administration (ESG) factors into their exploration structures, furnishing clients with a more thorough perspective available scene. Taking everything into account, Myanmar's statistical surveying scene is advancin

top research company in Myanmar scene is powerful and different, with a few driving organizations offering thorough types of assistance to organizations looking to comprehend and enter the neighborhood market. Here are a portion of the top exploration firms in Myanmar: Myanmar Study Exploration (MSR): Laid out as the main free exploration organization in Myanmar, MSR brags north of 25 years experience. The organization offers an expansive scope of administrations including quantitative and subjective exploration, web-based entertainment research, and CATI (PC Helped Phone Talking) research. MSR is known for its profound comprehension of the nearby market and its capacity to convey experiences across different areas like farming, medical care, and customer products (Statistical surveying Organizations) . STP Exploration Myanmar: STP Exploration Myanmar (Single Touch Point Co., Ltd.) works in both market and social examination. With a rich history of leading north of 150 examination projects, STP has shown skill in areas like wellbeing, farming, schooling, and monetary effect evaluations. Their accomplished group offers subjective and quantitative examination administrations, custom fitted to meet the particular necessities and spending plans of their clients (STP Myanmar) . Aventura Exploration Myanmar (ARM): ARM gives a far reaching set-up of statistical surveying administrations including brand following, client experience, secret shopping, and B2B research. ARM is especially noted for its imaginative methodology and the utilization of a delegate portable exploration board of more than 85,000 shoppers spread across Myanmar. This permits them to catch continuous bits of knowledge and convey significant outcomes to their clients (ARM) . Statistical surveying Myanmar by YCP Solidiance: Under the umbrella of YCP Solidiance, Statistical surveying Myanmar assists organizations with growing in the Burmese market by giving proof based statistical surveying and methodology suggestions. Their administrations incorporate market section and development technique, cutthroat benchmarking, channel model distinguishing proof, and M&A warning. They have major areas of strength for a record of helping global organizations in exploring the neighborhood monetary scene and recognizing manageable learning experiences (Exploration in Myanmar) . Xavey Exploration Arrangements: 1. Xavey Exploration Arrangements is known for its tech-driven statistical surveying arrangements. They have practical experience in catching "in-the-occasion" bits of knowledge through portable and advanced stages, which is essential for grasping powerful purchaser ways of behaving in Myanmar. Their inventive methodology considers proficient information assortment and examination, settling on them a favored decision for educated clients seeking influence computerized instruments for top research company in Myanmar 2. These organizations feature the top research company in Myanmar , offering a scope of administrations that take care of different business needs from top to bottom area examinations to constant shopper bits of knowledge. Each firm brings its exceptional assets and procedures, guaranteeing that organizations can track down the right accomplice to assist them with prevailing in the Burmese market. Whether it's through customary subjective techniques or high level advanced procedures, these organizations are exceptional to give the experiences important to informed direction and key preparation.

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Title: Opening Development: The Job of market research consultant in india In the consistently developing scene of business in India, remaining in front of the opposition requires a profound comprehension of market elements, customer conduct, and arising patterns. This is where statistical surveying specialists assume a significant part. With their ability in information examination, industry bits of knowledge, and vital direction, statistical surveying experts enable organizations to pursue educated choices and explore the intricacies regarding the Indian market. In this article, we dig into the meaning of market research consultant in india and how they drive development and advancement. Exploring Different Business sectors: India is a place that is known for variety, where every district has its own exceptional social, financial, and social elements. Statistical surveying advisors have the aptitude to explore through these assorted business sectors, giving important experiences customized to explicit areas. Whether it's comprehension shopper inclinations in metropolitan communities like Mumbai and Delhi or taking advantage of the thriving business sectors of Level 2 and Level 3 urban areas, statistical surveying advisors offer limited systems that reverberate with the interest group. Uncovering Customer Bits of knowledge: Purchaser conduct is continually developing, affected by elements, for example, financial changes, mechanical progressions, and social movements. Statistical surveying experts utilize a scope of philosophies, including overviews, center gatherings, and information examination, to reveal well established customer experiences. By figuring out the requirements, goals, and trouble spots of the objective segment, organizations can tailor their items, administrations, and promoting methodologies to resound with buyers on a significant level. Recognizing Arising Patterns: In the present quick moving business climate, keeping up to date with arising patterns is vital for keeping an upper hand. Statistical surveying advisors have practical experience in pattern examination, observing business sector developments, contender exercises, and mechanical advancements. By distinguishing arising patterns from the beginning, organizations can gain by new open doors and turn their systems in like manner. Whether it's the ascent of online business, the reception of reasonable practices, or the developing interest for computerized arrangements, market research consultant in india give priceless prescience to direct business choices. Relieving Dangers: Each undertaking involves a specific level of hazard, whether it's entering another market, sending off another item, or extending tasks. Statistical surveying specialists direct careful gamble evaluations, recognizing possible entanglements and moderating elements that could influence business achievement. Through thorough market examination, contender benchmarking, and situation arranging, statistical surveying specialists empower organizations to go with informed risk-the executives choices, limiting vulnerabilities and boosting open doors for development. Driving Advancement: Development is the soul of business achievement, powering development, separation, and supportability. Statistical surveying experts cultivate a culture of development by uncovering neglected needs, distinguishing market holes, and investigating undiscovered open doors. By utilizing market knowledge and shopper experiences, organizations can improve items, administrations, and plans of action that reverberate with the advancing requirements of the market. Whether it's creating state of the art advancements, troublesome plans of action, or advancement showcasing methodologies, statistical surveying experts engage organizations to remain in front of the development bend. All in all, statistical surveying experts assume a basic part in opening development and deve

Twenty-eight courses?" Dylan mused. "Get comfortable," Grace said with anticipation. They came on little spoons, tiny plates, in small glasses, atop mini-pedestals even speared and hung, suspended on custom-made wire serving devices like little edible works of art, which was entirely the point: mint-scented lamb lollypops, osetra and oysters on frothed tapioca, beet gazpacho and savory mustard shooters, foie gras porridge with a sweet ginger spritz in an atomizer, ankimo sashimi on house-made pop-rocks, plums in powdered yogurt, goat cheese marshmallows, venison maple syrup mastic, warm black truffle gumdrops with chilled sauternes centers. Foamed and freeze-dried, often accompanied by little spray bottles of fragrance and tiny scent-filled pillows, the food crackled and smoked and hissed and sizzled, appealing to all the senses. Thin slices of blast-frozen Kobe carpaccio were hung on little wire stands to thaw between courses at the table. All sorts of textures and presentations were set forth. Many were entirely novel and unexpected renderings of traditional dishes. Intrigued and delighted by the sensory spectacle, Dylan and Grace enjoyed the experience immensely, oohing and aahing, and mostly laughing. For as strange as each course might be, as curious as the decorative objects that presented them, each one was an adventure of sorts, and without exception, each one was delicious, some to the point of profound. And each one came with an expertly matched extraordinary wine, in the precisely correct Riedel glass.

When we sign up new frontline distributors, we give them one specific assignment prior to their one-on-one personal training, to which they are invited following the completion of these assignments. We’ll cover them in depth in a later chapter, but suffice to say, they are quite simple: Define your goals. Visualize the end result—see yourself there—then commit your goals to writing. Make a list of 2,000 warm market leads—people with whom you want to share the opportunity—then prioritize your prime twenty-five family members and friends. After personally using our products, find ten customers who enjoy them as well. For the sake of preserving your positive attitude, avoid any and all news for six months, except magazines which are 75 percent literature and 25 percent “current event” news. It’s very easy to enforce the first three, but not the last. However, a cursory evaluation of your distributor’s attitude will reveal a great deal. If he’s bouncy and sincerely exuberant, he’s probably not watching the news! Create

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But I believe that the Industrial Revolution, including developments leading to this revolution, barely capture what was unique about Western culture. While other cultures were unique in their own customs, languages, beliefs, and historical experiences, the West was uniquely exceptional in exhibiting in a continuous way the greatest degree of creativity, novelty, and expansionary dynamics. I trace the uniqueness of the West back to the aristocratic warlike culture of Indo-European speakers as early as the 4th millennium BC. Their aristocratic libertarian culture was already unique and quite innovative in initiating the most mobile way of life in prehistoric times, starting with the domestication and riding of horses and the invention of chariot warfare. So were the ancient Greeks in their discovery of logos and its link with the order of the world, dialectical reason, the invention of prose, tragedy, citizen politics, and face-to-face infantry battle. The Roman creation of a secular system of republican governance anchored on autonomous principles of judicial reasoning was in and of itself unique. The incessant wars and conquests of the Roman legions, together with their many military innovations and engineering skills, were one of the most vital illustrations of spatial expansionism in history. The fusion of Christianity and the Greco-Roman intellectual and administrative heritage, coupled with the cultivation of Catholicism (the first rational theology in history), was a unique phenomenon. The medieval invention of universities — in which a secular education could flourish and even articles of faith were open to criticism and rational analysis, in an effort to arrive at the truth — was exceptional. The list of epoch-making transformation in Europe is endless: the Renaissance, the Age of Discovery, the Scientific Revolution(s), the Military Revolution(s), the Cartographic Revolution, the Spanish Golden Age, the Printing Revolution, the Enlightenment, the Romantic Era, the German Philosophical Revolutions from Kant to Hegel to Nietzsche to Heidegger.

Experience has taught me,” says Mr. Thomas, “that when no information can be secured about the customer, the only sound basis on which to proceed is to assume that he or she is sincere, honest, truthful and willing and anxious to pay the charges, once convinced they are correct. To put it differently and perhaps more clearly, people are honest and want to discharge their obligations. The exceptions to that rule are comparatively few, and I am convinced that the individuals who are inclined to chisel will in most cases react favorably if you make them feel that you consider them honest, upright and fair.

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To rebuild Detroit, we have to think of a new mode of production based upon serving human needs and the needs of the.… community and not on any get-rich-quick schemes.… If we are going to create hope especially for our young people, we have to stop seeing the city as just a place to which you come for a job or to make a living and start seeing it as the place where the humanity of people is enriched because they have the opportunity to live with people of many different ethnic and social backgrounds. The foundation of our city has to be people living in communities who realize that their human identity or their Love and Respect for Self is based on Love and Respect for others and who have also learned from experience that they can no longer leave the decision as to their present and their future to the market place, to corporations or to capitalist politicians, regardless of ethnic background. We, the People, have to see ourselves as responsible for our city and for each other, and especially for making sure that our children are raised to place more value on social ties than on material wealth.… We have to get rid of the myth that there is something sacred about large-scale production for the national and international market.… We have to begin thinking of creating small enterprises which produce food, goods and services for the local market, that is, for our communities and our city. Instead of destroying the skills of workers, which is what large-scale industry does, these small enterprises will combine craftsmanship, or the preservation and enhancement of human skills, with the new technologies which make possible flexible production and constant readjustment to serve the needs of local customers.… In order to create these new enterprises we need a view of our city which takes into consideration both the natural resources of our area and the existing and potential skills and talents of Detroiters.… We also need a fundamental change in our concept of Schools. Since World War II our schools have been transformed into custodial institutions where our children are housed for 12 years with no function except to study and get good grades so that they can win the certificates that will enable them to get a job.… We have to create schools which are an integral part of the community, in which young people naturally and normally do socially necessary and meaningful work for the community, for example, keeping the school grounds and the neighborhood clean and attractive, taking care of younger children, growing gardens which provide food for the community, etc., etc.5

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identify your employee adjectives, (2) recruit through proper advertising, (3) identify winning personalities, and (4) select your winners. Step One: Identify Your Employee Adjectives When you think of your favorite employees in the past, what comes to mind? A procedural element such as an organized workstation, neat paperwork, or promptness? No. What makes an employee memorable is her attitude and smile, the way she takes the time to make sure a customer is happy, the extra mile she goes to ensure orders are fulfilled and problems are solved. Her intrinsic qualities—her energy, sense of humor, eagerness, and contributions to the team—are the qualities you remember. Rather than relying on job descriptions that simply quantify various positions’ duties and correlating them with matching experience as a tool for identifying and hiring great employees, I use a more holistic approach. The first step in the process is selecting eight adjectives that best define the personality ideal for each job or role in your business. This is a critical step: it gives you new visions and goals for your own management objectives, new ways to measure employee success, and new ways to assess the performance of your own business. Create a “Job Candidate Profile” for every job position in your business. Each Job Candidate Profile should contain eight single- and multiple-word phrases of defining adjectives that clearly describe the perfect employee for each job position. Consider employee-to-customer personality traits, colleague-to-colleague traits, and employee-to-manager traits when making up the list. For example, an accounting manager might be described with adjectives such as “accurate,” “patient,” “detailed,” and “consistent.” A cocktail server for a nightclub or casual restaurant would likely be described with adjectives like “energetic,” “fun,” “music-loving,” “sports-loving,” “good-humored,” “sociable conversationalist,” “adventurous,” and so on. Obviously, the adjectives for front-of-house staff and back-of-house staff (normally unseen by guests) will be quite different. Below is one generic example of a Job Candidate Profile. Your lists should be tailored for your particular bar concept, audience, location, and style of business (high-end, casual, neighborhood, tourist, and so on). BARTENDER Energetic Extroverted/Conversational Very Likable (first impression) Hospitable, demonstrates a Great Service Attitude Sports Loving Cooperative, Team Player Quality Orientated Attentive, Good Listening Skills SAMPLE ADJECTIVES Amazing Ambitious Appealing Ardent Astounding Avid Awesome Buoyant Committed Courageous Creative Dazzling Dedicated Delightful Distinctive Diverse Dynamic Eager Energetic Engaging Entertaining Enthusiastic Entrepreneurial Exceptional Exciting Fervent Flexible Friendly Genuine High-Energy Imaginative Impressive Independent Ingenious Keen Lively Magnificent Motivating Outstanding Passionate Positive Proactive Remarkable Resourceful Responsive Spirited Supportive Upbeat Vibrant Warm Zealous Step Two: Recruit through Proper Advertising The next step is to develop print or online advertising copy that will attract the personalities you’ve just defined.

I discovered something else, and that is that suckers differ among themselves according to the degree of experience. The tyro knows nothing, and everybody, including himself, knows it. But the next, or second, grade thinks he knows a great deal and makes others feel that way too. He is the experienced sucker, who has studied not the market itself but a few remarks about the market made by a still higher grade of suckers. The second-grade sucker knows how to keep from losing his money in some of the ways that get the raw beginner. It is this semisucker rather than the 100 per cent article who is the real all-the-year-round support of the commission houses. He lasts about three and a half years on an average, as compared with a single season of from three to thirty weeks, which is the usual Wall Street life of a first offender. It is naturally the semisucker who is always quoting the famous trading aphorisms and the various rules of the game. He knows all the don'ts that ever fell from the oracular lips of the old stagers excepting the principal one, which is: Don't be a sucker! This semisucker is the type that thinks he has cut his wisdom teeth because he loves to buy on declines. He waits for them. He measures his bargains by the number of points it has sold off from the top. In big bull markets the plain unadulterated sucker, utterly ignorant of rules and precedents, buys blindly because he hopes blindly. He makes most of the money until one of the healthy reactions takes it away from him at one fell swoop. But the Careful Mike sucker does what I did when I thought I was playing the game intelligently according to the intelligence of others. I knew I needed to change my bucket-shop methods and I thought I was solving my problem with any change, particularly one that assayed high gold values according to the experienced traders among the customers.

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You can subscribe to a Volvo XC40 (their compact SUV) for $600 a month, and that includes concierge services like packages delivered straight to your vehicle. Everything is covered except the gas: insurance, maintenance, wear-and-tear replacements, 24/7 customer care. Volvo’s CEO expects that one out of every five of the company’s vehicles will be delivered via subscription by 2023, and the company is working on its own ridesharing network that will allow users to loan or rent its cars for profit. Jim Nichols, product and technology communications manager at Volvo USA, told Consumer Reports, “Our research has shown that many customers are looking for a hassle-free, fixed-rate experience that mirrors the many subscriptions they currently have, such as Netflix or Apple’s iPhone [upgrade] program.

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