Efficient Worker Quotes

Be a worthy worker and work will come.

Humanity also needs dreamers, for whom the disinterested development of an enterprise is so captivating that it becomes impossible for them to devote their care to their own material profit. Without doubt, these dreamers do not deserve wealth, because they do not desire it. Even so, a well-organized society should assure to such workers the efficient means of accomplishing their task, in a life freed from material care and freely consecrated to research.

All day long this man would toil thus, his whole being centered upon the purpose of making twenty-three instead of twenty-two and a half cents an hour; and then his product would be reckoned up by the census taker, and jubilant captains of industry would boast of it in their banquet halls, telling how our workers are nearly twice as efficient as those of any other country. If we are the greatest nation the sun ever shone upon, it would seem to be mainly because we have been able to goad our wage-earners to this pitch of frenzy.

It empowers people,” one of the social workers said about the personalized budget. “It gives choices. I think it can make a difference.” After decades of fruitless pushing, pulling, pampering, penalizing, prosecuting, and protecting, nine notorious vagrants had finally been brought in from the streets. The cost? Some £50,000 a year, including the social workers’ wages. In other words, not only did the project help thirteen people, it also cut costs considerably.5 Even the Economist had to conclude that the “most efficient way to spend money on the homeless might be to give it to them.

This fantasy that it is possible to fish sustainably, legally, and using workers with contracts, making a living wage, and still deliver a five-ounce can of skipjack tuna for $2.50 that ends up on the grocery shelf only days after the fish was pulled from the water thousands of mi,es away. Prices that low and efficiencies that tight come with hidden costs, and it is the manning agencies that help in the hiding.

The university is a vast public utility which turns out future workers in today's vineyard, the military-industrial complex. They've got to be processed in the most efficient way to see to it that they have the fewest dissenting opinions, that they have just those characteristics which are wholly incompatible with being an intellectual. This is a real internal psychological contradiction. People have to suppress the very questions which reading books raises.

...she had discovered within herself the unlikely gift for functioning with equilibrium and efficiency inside a full-blown, unending nightmare. [A Red Cross worker during WWII in Italy]

... In a ROWE* people don't have schedules. They show up when they want. They don't have to be in the office at certain time, or anytime. They just have to get their work done. How they do it ? When they do it ? Where they do it ? It's totally up to them. Meetings & this kind of environments are Optional. What happens ... ? Almost across the board ! - Productivity goes up - Worker Engagement goes up - Worker Satisfaction goes up - Turnovers goes down - Autonomy .. Mastery .. Purpose - these are the building blocks of new way of doing things." ______________________________________________________________ *ROWE: results-only work environment

Putting aside the concerns about the intentions of the rulers and the incentives for the workers, socialism cannot work because the central planner(s) would lack market prices and hence would have no way of determining, even after the fact, if their “rational” plan for production made an efficient use of resources.

Q: Your warehouse workers work 11/5-hour shifts. In order to make rate, a significant number of them need to take over-the-counter painkillers multiple times per shift, which means regular backups at the medical office. Do you: A. Scale back the rate ---clearly, workers are at their physical limits B. Make shifts shorter C. Increase the number or duration of breaks D. Increase staffing at the nurse's office E. Install vending machines to dispense painkillers more efficiently Seriously---what kind of fucking sociopath goes with E?

The pastoral vocation in America is embarrassingly banal. It is banal because it is pursued under the canons of job efficiency and career management. It is banal because it is reduced to the dimensions of a job description. It is banal because it is an idol – a call from God exchanged for an offer by the devil for work that can be measured and manipulated at the convenience of the worker. Holiness is not banal. Holiness is blazing…

All that remains of the garden city in our own day are traffic-free enclaves, islands in a sea of traffic where the pedestrian leads a legally protected by languishing existence, comparable to that of the North American Indians on their reservations...In reality the modern urbanist regards the city as a gigantic centre of production, geared to the efficient transport of workers and goods, to the accommodation of people and the storage of wares, to industrial and commercial activity. The rest, that is to say creativity, life, is optional and comes under the heading of recreation and leisure activities.

If you accept mass production, you accept that a small number of people will supervise the daily existence of a much larger number of people. You accept that human beings will spend long hours, every day, engaged in repetitive work, while suppressing any desires for experience or activity beyond this work. The workers' behaviour becomes subject to the machine. With mass production, you also accept that huge numbers of identical items will need to be efficiently distributed to huge numbers of people and that institutions such as advertising will arise to do this. One technological process cannot exist without the other, creating symbiotic relationships among technologies themselves.

Rest doesn’t just make workers happier, but makes them more efficient when they’re actually on the job.

automation technology so efficient that it is competitive with even the lowest-wage offshore workers.

The turnaround is being driven by automation technology so efficient that it is competitive with even the lowest-wage offshore workers.

if workers really enjoyed their jobs they would not only benefit personally, but sooner or later they would almost certainly produce more efficiently and reach all the other goals that now take precedence.

Ultimately the main idea that lies behind happiness repertoires and techniques is that happier people are not only more productive and efficient workers but, most importantly, better citizens. In twenty-first-century capitalism, a powerful happiness industry has indeed emerged and expanded with the simply but alluring promise that by transforming into happier selves through the vast myriad of happiness products and services available, individuals will increase their value as social, political and economic subjects.

It is the worker who is attached to results that grumbles about the nature of the duty which has fallen to his lot; to the unattached worker all duties are equally good, and form efficient instruments with which selfishness and sensuality may be killed, and the freedom of the soul secured. We are all apt to think too highly of ourselves. Our duties are determined by our deserts to a much larger extent than we are willing to grant. Competition rouses envy, and it kills the kindliness of the heart. To the grumbler all duties are distasteful; nothing will ever satisfy him, and his whole life is doomed to prove a failure. Let us work on, doing as we go whatever happens to be our duty, and being ever ready to put our shoulders to the wheel. Then surely shall we see the Light!

It’s not easy to feel good about yourself when you are constantly being told you’re rubbish and/or part of the problem. That’s often the situation for people working in the public sector, whether these be nurses, civil servants or teachers. The static metrics used to measure the contribution of the public sector, and the influence of Public Choice theory on making governments more ‘efficient’, has convinced many civil-sector workers they are second-best. It’s enough to depress any bureaucrat and induce him or her to get up, leave and join the private sector, where there is often more money to be made. So public actors are forced to emulate private ones, with their almost exclusive interest in projects with fast paybacks. After all, price determines value. You, the civil servant, won’t dare to propose that your agency could take charge, bring a helpful long-term perspective to a problem, consider all sides of an issue (not just profitability), spend the necessary funds (borrow if required) and – whisper it softly – add public value. You leave the big ideas to the private sector which you are told to simply ‘facilitate’ and enable. And when Apple or whichever private company makes billions of dollars for shareholders and many millions for top executives, you probably won’t think that these gains actually come largely from leveraging the work done by others – whether these be government agencies, not-for-profit institutions, or achievements fought for by civil society organizations including trade unions that have been critical for fighting for workers’ training programmes.

In India and other tropical countries I have noticed farmers, industrial labourers, and in fact all kinds of manual and office workers working in slow rhythm with long and frequent rest pauses. But in the temperate zone I have noticed the same classes of people working in quick rhythm with great vigour and energy, and with very few rest pauses. I have known from personal experience and the experience of other tropical peoples in the temperate zone that this spectacular difference in working energy and efficiency could not be due entirely or even mainly to different levels of nutrition.

efficiently means providing slots in our schedules where we can maintain an attentional set for an extended period. This allows us to get more done and finish up with more energy. Related to the manager/worker distinction is that the prefrontal cortex contains circuits responsible for telling us whether we’re controlling something or someone else is. When we set up a system, this part of the brain marks it as self-generated. When we step into someone else’s system, the brain marks it that way. This may help explain why it’s easier to stick with an exercise program or diet that someone else sets up: We typically trust them as “experts” more than we trust ourselves. “My trainer told me to do three sets of ten reps at forty pounds—he’s a trainer, he must know what he’s talking about. I can’t design my own workout—what do I know?” It takes Herculean amounts of discipline to overcome the brain’s bias against self-generated motivational systems. Why? Because as with the fundamental attribution error we saw in Chapter 4, we don’t have access to others’ minds, only our own. We are painfully aware of all the fretting and indecision, all the nuances of our internal decision-making process that led us to reach a particular conclusion. (I really need to get serious about exercise.) We don’t have access to that (largely internal) process in others, so we tend to take their certainty as more compelling, in many cases, than our own. (Here’s your program. Do it every day.)

Henry Ford introduced the assembly line, which was efficient but also a highly controlling device. There was a problem with the assembly line. It’s so onerous that people dropped out. They couldn’t stand it. They had to hire almost a thousand workers to see if they could get one hundred to stay on.

Fate looks at nothing. It has no discretion. He no longer considered it eminently desirable all round to establish publicly the identity of the man who had blown himself up that morning with such horrible completeness. But he was not certain of the view his department would take. A department is to those it employs a complex personality with ideas and even fads of its own. It depends on the loyal devotion of its servants, and the devoted loyalty of trusted servants is associated with a certain amount of affectionate contempt, which keeps it sweet, as it were. By a benevolent provision of Nature no man is a hero to his valet, or else the heroes would have to brush their own clothes. Likewise no department appears perfectly wise to the intimacy of its workers. A department does not know so much as some of its servants. Being a dispassionate organism, it can never be perfectly informed. It would not be good for its efficiency to know too much. Chief Inspector Heat got out of the train in a state of thoughtfulness entirely untainted with disloyalty, but not quite free of that jealous mistrust which so often springs on the ground of perfect devotion, whether to women or to institutions.

Each cooperative in Mondragon has its own workplace structure, though there are similarities and tendencies that most of them share. The firm called Irizar, which manufactures products for trans-portation, from luxury coaches to city buses, exemplifies these tendencies. To encourage innovation and the diffusion of knowledge, there are no bosses or departments in Irizar. Rather, it has a flat organizational structure based on work teams with a high degree of autonomy. (One study remarks that they “set their own targets, establish their own work schedules, [and] organize the work process as they see fit.”) The teams also work with each other, so that knowledge is transmitted efficiently. Participation occurs also in the general assembly, which meets three times a year rather than the single annual meeting common in other Mondragon firms. Its subsidiaries in other countries have at least two general assemblies a year, where they approve the company’s strategic plan, investments, etc. These participatory structures have enabled Irizar to surpass its competitors in profitability and market share.69

However, even before the orgies of neoliberalism it was obvious that capitalism is not socially efficient. Market failures are everywhere, from environmental calamities to the necessity of the state’s funding much socially useful science to the existence of public education and public transportation (not supplied through the market) to the outrageous incidence of poverty and famine in countries that have had capitalism foisted on them.3 All this testifies to a “market failure,” or rather a failure of the capitalist, competitive, profit-driven mode of production, which, far from satisfying social needs, multiplies and aggravates them. This should not be surprising. An economic system premised on two irreconcilable antagonisms—that between worker and supplier-of-capital and that between every supplier-of-capital and every other4—and which is propelled by the structural necessity of exploiting and undermining both one’s employees and one’s competitors in order that ever-greater profits may be squeezed out of the population, is not going to lead to socially harmonious outcomes. Only in the unreal world of standard neoclassical economics, which makes such assumptions as perfect knowledge, perfect capital and labor flexibility, the absence of firms with “market power,” the absence of government, and in general the myth of homo economicus—the person susceptible of no other considerations than those of pure “economic rationality”—is societal harmony going to result.

He never struggled to succeed, never seemed to experience the pain of trial and error. He never sighed or cracked a smile. It was as if these were things he had to get through, so he just did them. He handled whatever came his way efficiently—like a factory worker, screwdriver in hand, working on a conveyor belt, tightening a screw on each part that comes own the line.

All of this suggests that we reconsider our huge subsidies and encouragements of school. Yes, there are benefits to credentialing and sorting students—namely, the economic efficiency that results from getting higher-skilled workers into more important jobs. But the benefits seem to pale next to the enormous monetary, psychic, and social waste of the education tournament.19

Things become only slightly clearer when the modifier “illicit” is added: an illicit drug is whatever a government decides it is. It can be no accident that these are almost exclusively the ones with the power to change consciousness. Or, perhaps I should say, with the power to change consciousness in ways that run counter to the smooth operations of society and the interests of the powers that be. As an example, coffee and tea, which have amply demonstrated their value to capitalism in many ways, not least by making us more efficient workers, are in no danger of prohibition, while psychedelics—which are no more toxic than caffeine and considerably less addictive—have been regarded, at least in the West since the mid-1960s, as a threat to social norms and institutions.

Some argue shareholder capitalism has proven to be more “efficient” than stakeholder capitalism. It has moved economic resources to where they’re most productive, and thereby enabled the economy to grow faster. By this view, stakeholder capitalism locked up resources in unproductive ways, CEOs were too complacent, corporations were too fat—employing workers they didn’t need, and paying them too much—and they were too tied to their communities. It is a tempting argument, but in hindsight a fallacious one. Any change that allows some people to become better off without causing others to be worse off is technically a more “efficient” use of resources. But when all or most of these efficiency gains go to a few people at the top—as has been the case since the 1980s—the common good is not necessarily improved. Just look at the flat or declining wages of most Americans, their growing economic insecurity, and the abandoned communities now littering the nation. Then look at the record corporate profits, soaring CEO pay, and jaw-dropping compensation on Wall Street. All Americans are stakeholders in the American economy, and most stakeholders have not done well.

Many of the streams that feed the river of culture are polluted, and the soil this river should be watering is thus parched and fragmented. Most of these we know, but let me briefly touch on some of the fault lines in the cultural soil (starving the soul) as well as some of the sources of the poisons in the water (polluting the soul).   Starving the cultural soul   One of the most powerful sources of cultural fragmentation has grown out of the great successes of the industrial revolution. Its vision, standards, and methods soon proliferated beyond the factory and the economic realm and were embraced in sectors from education to government and even church. The result was reductionism. Modern people began to equate progress with efficiency. Despite valiant and ongoing resistance from many quarters—including industry—success for a large part of our culture is now judged by efficient production and mass consumption. We often value repetitive, machine-like performance as critical to “bottom line” success. In the seductive industrialist mentality, “people” become “workers” or “human resources,” who are first seen as interchangeable cogs, then treated as machines—and are now often replaced by machines.

When assigning responsibilities to employees in a startup, you could start by treating it as a simple optimization problem to efficiently match talents with tasks. But even if you could somehow get this perfectly right, any given solution would quickly break down. Partly that’s because startups have to move fast, so individual roles can’t remain static for long. But it’s also because job assignments aren’t just about the relationships between workers and tasks; they’re also about relationships between employees. The best thing I did as a manager at PayPal was to make every person in the company responsible for doing just one thing. Every employee’s one thing was unique, and everyone knew I would evaluate him only on that one thing. I had started doing this just to simplify the task of managing people. But then I noticed a deeper result: defining roles reduced conflict. Most fights inside a company happen when colleagues compete for the same responsibilities. Startups face an especially high risk of this since job roles are fluid at the early stages. Eliminating competition makes it easier for everyone to build the kinds of long-term relationships that transcend mere professionalism. More than that, internal peace is what enables a startup to survive at all. When a startup fails, we often imagine it succumbing to predatory rivals in a competitive ecosystem. But every company is also its own ecosystem, and factional strife makes it vulnerable to outside threats. Internal conflict is like an autoimmune disease: the technical cause of death may be pneumonia, but the real cause remains hidden from plain view.

There is a change underway, however. Our society used to be a ladder on which people generally climbed upward. More and more now we are going to a planetary structure, in which the great dominant lower middle class, the class that determines our prevailing values and organizational structures in education, government, and most of society, are providing recruits for the other groups — sideways, up, and even down, although the movement downward is relatively small. As the workers become increasingly petty bourgeois and as middle-class bureaucratic and organizational structures increasingly govern all aspects of our society, our society is increasingly taking on the characteristics of the lower middle class, although the poverty culture is also growing. The working class is not growing. Increasingly we are doing things with engineers sitting at consoles, rather than with workers screwing nuts on wheels. The workers are a diminishing, segment of society, contrary to Marx’s prediction that the proletariat would grow and grow. I have argued elsewhere that many people today are frustrated because we are surrounded by organizational structures and artifacts. Only the petty bourgeoisie can find security and emotional satisfaction in an organizational structure, and only a middle-class person can find them in artifacts, things that men have made, such as houses, yachts, and swimming pools. But human beings who are growing up crave sensation and experience. They want contact with other people, moment-to-moment, intimate contact. I’ve discovered, however, that the intimacy really isn’t there. Young people touch each other, often in an almost ritual way; they sleep together, eat together, have sex together. But I don’t see the intimacy. There is a lot of action, of course, but not so much more than in the old days, I believe, because now there is a great deal more talk than action. This group, the lower middle class, it seems to me, holds the key to the future. I think probably they will win out. If they do, they will resolutely defend our organizational structures and artifacts. They will cling to the automobile, for instance; they will not permit us to adopt more efficient methods of moving people around. They will defend the system very much as it is and, if necessary, they will use all the force they can command. Eventually they will stop dissent altogether, whether from the intellectuals, the religious, the poor, the people who run the foundations, the Ivy League colleges, all the rest. The colleges are already becoming bureaucratized, anyway. I can’t see the big universities or the foundations as a strong progressive force. The people who run Harvard and the Ford Foundation look more and more like lower-middle-class bureaucrats who pose no threat to the established order because they are prepared to do anything to defend the system.

Internally, when anticommunism is the ruling ideology, almost the national religion, any legitimate complaint from below can easily be dismissed as communist. Anything that would be an obvious inconvenience to the small clique of rich families that run the country can be easily categorized as dangerous revolution, and cast aside. This includes any whiff of socialism or social democracy, any land reform, and any regulation that would reduce monopoly power and allow for more efficient development and market competition. It includes unions and any normal demands for workers’ rights.

Light-touch government works more efficiently in the presence of social capital. Police close more cases when citizens monitor neighborhood comings and goings. Child welfare departments do a better job of “family preservation” when neighbors and relatives provide social support to troubled parents. Public schools teach better when parents volunteer in classrooms and ensure that kids do their homework. When community involvement is lacking, the burdens on government employees—bureaucrats, social workers, teachers, and so forth—are that much greater and success that much more elusive.

the tech revolution means more comforts for everyone. It means easier communication, education, transportation, and work. Technology equalizes opportunity in important ways. Much of this is good. But it also fuels a cult of efficiency, a fetish for tools, and a lopsided focus on the future. It fosters boredom with the past. It feeds self-interest. It transfers huge wealth to a new, highly secular leadership class. It punishes many workers in traditional industries. It renders, or seems to render, the “supernatural” obsolete. And with its power to manipulate and propagandize, it reshapes our political life.

The relationship between the Sophotechs and the men as depicted in that tale made no sense. How could they be hostile to each other?” Diomedes said, “Aren’t men right to fear machines which can perform all tasks men can do, artistic, intellectual, technical, a thousand or a million times better than they can do? Men become redundant.” Phaethon shook his head, a look of distant distaste on his features, as if he were once again confronted with a falsehood that would not die no matter how often it was denounced. In a voice of painstaking patience, he said: “Efficiency does not harm the inefficient. Quite the opposite. That is simply not the way it works. Take me, for example. Look around: I employed partials to do the thought-box junction spotting when I built this ship. My employees were not as skilled as I was in junction spotting. It took them three hours to do the robopsychology checks and hierarchy links I could have done in one hour. But they were in no danger of competition from me. My time is too valuable. In that same hour it would have taken me to spot their thought-box junction, I can earn far more than their three-hour wages by writing supervision architecture thought flows. And it’s the same with me and the Sophotechs. “Any midlevel Sophotech could have written in one second the architecture it takes me, even with my implants, an hour to compose. But if, in that same one second of time, that Sophotech can produce something more valuable—exploring the depth of abstract mathematics, or inventing a new scientific miracle, anything at all (provided that it will earn more in that second than I earn in an hour)—then the competition is not making me redundant. The Sophotech still needs me and receives the benefit of my labor. Since I am going to get the benefit of every new invention and new miracle put out on the market, I want to free up as many of those seconds of Sophotech time as my humble labor can do. “And I get the lion’s share of the benefit from the swap. I only save him a second of time; he creates wonder upon wonder for me. No matter what my fear of or distaste for Sophotechs, the forces in the marketplace, our need for each other, draw us together. “So you see why I say that not a thing the Silent One said about Sophotechs made sense. I do not understand how they could have afforded to hate each other. Machines don’t make us redundant; they increase our efficiency in every way. And the bids of workers eager to compete for Sophotech time creates a market for merely human work, which it would not be efficient for Sophotechs to underbid.

Technology equalizes opportunity in important ways. Much of this is good. But it also fuels a cult of efficiency, a fetish for tools, and a lopsided focus on the future. It fosters boredom with the past. It feeds self-interest. It transfers huge wealth to a new, highly secular leadership class. It punishes many workers in traditional industries. It renders, or seems to render, the “supernatural” obsolete. And with its power to manipulate and propagandize, it reshapes our political life. As citizens are swarmed by ads, noise, and political messaging, people’s sense of powerlessness grows. So does their anger at the privileged. So does their skepticism about the democratic process.

Maxwell D. Kalist is a receiving teller at a city bank, Orwell and Finch, where he runs an efficient department of twenty two clerks and twelve junior clerks. He carries a leather-bound vade mecum everywhere with him – a handbook of the most widely contravened banking rules. He works humourlessly (on the surface of it) in a private, perfectly square office on the third floor of a restored grain exchange midway along the Eastern flank of Květniv’s busy, modern central plaza. Behind his oblong slate desk and black leather swivel chair is an intimidating, three-storey wall made almost entirely of bevelled, glare-reducing grey glass in art-deco style; one hundred and thirty six rectangles of gleam stacked together in a dangerously heavy collage.

At first glance, there seems to be a paradox here: While industrial capitalism spawned many machines that saved time and labor, it seemed only to take up more and more of workers’ time. But unlike the Ancient Greeks, who imagined that, someday, machines might replace slave labor so that everyone might enjoy some free time, capital only “frees time in order to appropriate it for itself.” In other words, the goal of capitalism is not free time but economic growth; any time freed up goes right back into the machine to increase profits. Thus the paradox: The factory is efficient, but it also produces “the drive toward the consumption of the person’s time up to its outermost, physical limit.” Or, as the workplace adage would have it, “The only reward for working faster is more work.

Keeping a population growing was best served by creating conditions in which as many women as possible were having as many babies as they could, raising those children to be useful to the state as future breeders, workers, and warriors. Ancient Mesopotamian cities became concerned with taking censuses – including gender as a category alongside age and location – so they could measure their human resources and collect taxes more efficiently. Categories were needed for hierarchies to function, for leaders to know how many people they had, and how to allocate work and rations between them. People had to be given social codes to follow so the state would keep ticking over efficiently without falling apart. In many ways it was like a machine: every part designed for a particular function.

[M]echanization is incompatible with inspiration. [...] Among the many and enormous advantages of efficient automatic machinery is this: it is completely foolproof. But every gain has to be paid for: The automatic machine is fool-proof; but just because it is fool-proof it is also grace-proof. The man who tends such a machine is impervious to every form of aesthetic inspiration, whether of human or of genuinely spiritual origin. [...] The industrious bird or insect is inspired, when it works, by the infallible animal grace of instinct - by Tao as it manifests itself on the level immediately above the physiological. The industrial worker at his fool-proof and grace-proof machine does his job in a man-made universe of punctual automata - a universe that lies entirely beyond the pale of Tao on any level, brutal, human or spiritual.

It must be understood that a society’s dominant mode of material production, i.e., the “hegemonic” method of organizing the relations of material production (such as manufacturing and food production), conditions the overall character of the society more than any other of its features does. This is because the society is erected on the basis of material production; the first task for a society is to reproduce itself in its specific form, which presupposes the reproduction of a set of production relations. Social relations will tend to evolve that make possible the reproducing of the relations of production. In the spheres of economic distribution, of politics, of sexual relations, of intellectual production, and so on, social structures and ideologies will tend to predominate that are beneficial, “functionally selected” with respect to the dominant mode of production.5 Therefore, a movement that aims for fundamental transformations in society should not limit itself to the sphere of distribution, as do consumer co-ops, credit unions, and housing co-ops, nor the sphere of gender relations, as does the feminist movement, but should concentrate on changing the mode of production (with its correlative property relations), as does worker cooperativism. Such cooperativism on a societal scale, involving “a federation of free communities which shall be bound to one another by their common economic and social interests and shall arrange their affairs by mutual agreement and free contract,”6 is not only a more socially rational way of organizing production than capitalism but also a more intrinsically ethical way (even apart from its potential allocative efficiencies).

Nature as a means of reproduction is important for these intellectual workers because the specialisation and one-sidedness of their work generates psychological instability and requires periods of complete relaxation without jarring sensorial stimuli (noise, media, social contacts). Nature is the most efficient compensation for intellectual stress since it represents the unity of body and mind against the capitalist division of labour. Extensive consumption of nature has traditionally been an element of the re-production of intellectual workers. (It started with Rousseau, then came the Romantics, Thoreau, the early tourists, Tolstoi, artists’ colonies in the Alps, etc). The ecological movement responds directly to the class interests of the intellectual sector of the proletariat and the struggle against nuclear power plants is a mere extension of this struggle.

Intelligent assistance involves leveraging artificial intelligence to enable the government, individual companies, and the nonprofit social sector to develop more sophisticated online and mobile platforms that can empower every worker to engage in lifelong learning on their own time, and to have their learning recognized and rewarded with advancement. Intelligent assistants arise when we use artificial intelligence to improve the interfaces between humans and their tools with software, so humans can not only learn faster but also act faster and act smarter. Lastly, we need to deploy AI to create more intelligent algorithms, or what Reid Hoffman calls “human networks”—so that we can much more efficiently connect people to all the job opportunities that exist, all the skills needed for each job, and all the educational opportunities to acquire those skills cheaply and easily.

But the old traditions of sectarian misdirection still in spite of a certain advance in technical efficiency, cripple and distort the general mind. "All that has been changed," cry indignant teachers under criticism. But the evidence that this teaching of theirs still fails to produce a public that is alert, critical, and capable of vigorous readjustment in the face of overwhelming danger, is to be seen in the newspapers that satisfy the Tewler public, the arguments and slogans that appeal to it, the advertisements that succeed with it, the stuff it swallows. It is a press written by Homo Tewler for Homo Tewler all up and down the scale. The Times Tewler, the Daily Mail Tewler, the Herald, the Tribune, the Daily Worker; there is no difference except a difference in scale and social atmosphere. Through them all ran the characteristic Tewler streak of willful ignorance, deliberate disingenuousness, and self-protective illusion.

George Romney’s private-sector experience typified the business world of his time. His executive career took place within a single company, American Motors Corporation, where his success rested on the dogged (and prescient) pursuit of more fuel-efficient cars.41 Rooted in a particular locale, the industrial Midwest, AMC was built on a philosophy of civic engagement. Romney dismissed the “rugged individualism” touted by conservatives as “nothing but a political banner to cover up greed.”42 Nor was this dismissal just cheap talk: He once returned a substantial bonus that he regarded as excessive.43 Prosperity was not an individual product, in Romney’s view; it was generated through bargaining and compromises among stakeholders (managers, workers, public officials, and the local community) as well as through individual initiative. When George Romney turned to politics, he carried this understanding with him. Romney exemplified the moderate perspective characteristic of many high-profile Republicans of his day. He stressed the importance of private initiative and decentralized governance, and worried about the power of unions. Yet he also believed that government had a vital role to play in securing prosperity for all. He once famously called UAW head Walter Reuther “the most dangerous man in Detroit,” but then, characteristically, developed a good working relationship with him.44 Elected governor in 1962 after working to update Michigan’s constitution, he broke with conservatives in his own party and worked across party lines to raise the minimum wage, enact an income tax, double state education expenditures during his first five years in office, and introduce more generous programs for the poor and unemployed.45 He signed into law a bill giving teachers collective bargaining rights.46 At a time when conservatives were turning to the antigovernment individualism of Barry Goldwater, Romney called on the GOP to make the insurance of equal opportunity a top priority. As

Anti-government rhetoric appears to offer a vision of greater efficiency, self-reliance, and personal freedom. (For obvious reasons, it also usually enjoys greater financial backing and better organized support.) Unfortunately, this rhetoric ignores what has historically been most valuable about our skepticism toward government—the emphasis it places on personal responsibility from all citizens. Instead, it argues against the excesses of government but not against those of the marketplace, where there is great power to disrupt the lives of workers, families, and communities. It even argues against the basic protections government extends to the well-being of individuals, families, and communities, without offering an alternative way of safeguarding them. In fact, its extreme case against government, often including intense personal attacks on government officials and political leaders, is designed not just to restrain government but to advance narrow religious, political, and economic agendas.

Dear Mr. Vermylen: Your company has been one of our good customers for fourteen years. Naturally, we are very grateful for your patronage and are eager to give you the speedy, efficient service you deserve. However, we regret to say that it isn’t possible for us to do that when your trucks bring us a large shipment late in the afternoon, as they did on November 10. Why? Because many other customers make late afternoon deliveries also. Naturally, that causes congestion. That means your trucks are held up unavoidably at the pier and sometimes even your freight is delayed. That’s bad, but it can be avoided. If you make your deliveries at the pier in the morning when possible, your trucks will be able to keep moving, your freight will get immediate attention, and our workers will get home early at night to enjoy a dinner of the delicious macaroni and noodles that you manufacture. Regardless of when your shipments arrive, we shall always cheerfully do all in our power to serve you promptly. You are busy. Please don’t trouble to answer this note.

By apeculiar coincidence, the very day when I was giving my address in Washington, Mikhail Suslov was talking with your senators in the Kremlin. And he said, "In fact the significance of our trade is more political than economic. We can get along without your trade." That is a lie. The whole existence of our slaveowners from beginning to end relies on Western economic assistance....The Soviet economy has an extremely low level of efficiency. What is done here by a few people, by a few machines, in our country takes tremendous crowds of workers and enormous amounts of material. Therefore, the Soviet economy cannot deal with every problem at once: war, space (which is part of the war effort), heavy industry, light industry, and at the same time feed and clothe its own population. The forces of the entire Soviet economy are concentrated on war, where you don't help them. But everything lacking, everything needed to fill the gaps, everything necessary to free the people, or for other types of industry, they get from you. So indirectly you are helping their military preparations. You are helping the Soviet police state.

The human collective knows far more today than did the ancient bands. But at the individual level, ancient foragers were the most knowledgeable and skilful people in history. There is some evidence that the size of the average Sapiens brain has actually decreased since the age of foraging.5 Survival in that era required superb mental abilities from everyone. When agriculture and industry came along people could increasingly rely on the skills of others for survival, and new ‘niches for imbeciles’ were opened up. You could survive and pass your unremarkable genes to the next generation by working as a water carrier or an assembly-line worker. Foragers mastered not only the surrounding world of animals, plants and objects, but also the internal world of their own bodies and senses. They listened to the slightest movement in the grass to learn whether a snake might be lurking there. They carefully observed the foliage of trees in order to discover fruits, beehives and bird nests. They moved with a minimum of effort and noise, and knew how to sit, walk and run in the most agile and efficient manner. Varied and constant use of their bodies made them as fit as marathon runners. They had physical dexterity that people today are unable to achieve even after years of practising yoga or t’ai chi.

It is of more than historical interest to reflect that Henry Ford modeled his assembly line car production after visiting a Chicago slaughterhouse in the early 1900s. He watched the suspended animals, legs shackled and heads downward, on a moving conveyor as they traveled from worker to worker, each of whom performed a step in the slaughtering process. Ford immediately saw that it was a perfect model for the automobile industry, creating an assembly method of building cars. More than efficient, the slaughtering assembly line offered workers a newly found detachment in the whole messy business of killing animals. Animals were reduced to factory products and the emotionally deadened workers could see themselves as line workers rather than animal killers. Later, the Nazis used the same slaughterhouse model for their mass murders in the concentration camps. The factory-style assembly line became a way for Nazi soldiers to detach from the killing--seeing the victims as "animals," and themselves as workers. Henry Ford, a rampant anti-Semite, not only developed the assembly line method later used in the Holocaust, he openly admired the Nazis' efficiency. Hitler returned the admiration. The German leader considered "Heinrich Ford" a comrade-in-arms and kept a life-sized portrait of the automobile mogul in his office at the Nazi Party headquarters.

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Hoover wanted the new investigation to be a showcase for his bureau, which he had continued to restructure. To counter the sordid image created by Burns and the old school of venal detectives, Hoover adopted the approach of Progressive thinkers who advocated for ruthlessly efficient systems of management. These systems were modeled on the theories of Frederick Winslow Taylor, an industrial engineer, who argued that companies should be run “scientifically,” with each worker’s task minutely analyzed and quantified. Applying these methods to government, Progressives sought to end the tradition of crooked party bosses packing government agencies, including law enforcement, with patrons and hacks. Instead, a new class of technocratic civil servants would manage burgeoning bureaucracies, in the manner of Herbert Hoover—“ the Great Engineer”—who had become a hero for administering humanitarian relief efforts so expeditiously during World War I. As the historian Richard Gid Powers has noted, J. Edgar Hoover found in Progressivism an approach that reflected his own obsession with organization and social control. What’s more, here was a way for Hoover, a deskbound functionary, to cast himself as a dashing figure—a crusader for the modern scientific age. The fact that he didn’t fire a gun only burnished his image. Reporters noted that the “days of ‘old sleuth’ are over” and that Hoover had “scrapped the old ‘gum shoe, dark lantern and false moustache’ traditions of the Bureau of Investigation and substituted business methods of procedure.” One article said, “He plays golf. Whoever could picture Old Sleuth doing that?

The Soviets could have become a mortal danger to us, if they had succeeded in undermining the military spirit of our soldiers with the slogan of the German Communist Party: "No more War!" For at the same time as they were trying by Communist Party terrorism, by strikes, by their press, and by every other means at their disposal to ensure the triumph of pacifism in our country, the Russians were building up an enormous army. Disregarding the namby-pamby utterances about humanitarianism which they spread so assiduously in Germany, in their own country they drove their workers to an astonishing degree, and the Soviet worker was taught by means of the Stakhanov system to work both harder and longer than his counterpart in either Germany or the capitalist States. The more we see of conditions in Russia, the more thankful we must be that we struck in time. In another ten years there would have sprung up in Russia a mass of industrial centres, inaccessible to attack, which would have produced armaments on an inexhaustible scale, while the rest of Europe would have degenerated into a defenceless plaything of Soviet policy. It is very stupid to sneer at the Stakhanov system. The arms and equipment of the Russian armies are the best proof of its efficiency in the handling of industrial man power. Stalin, too, must command our unconditional respect. In his own way he is a hell of a fellow ! He knows his models, Genghiz Khan and the others, very well, and the scope of his industrial planning is exceeded only by our own Four Year Plan. And there is no doubt that he is quite determined that there shall be in Russia no unemployment such as one finds in such capitalist States as the United States of America...

Though Hoover conceded that some might deem him a “fanatic,” he reacted with fury to any violations of the rules. In the spring of 1925, when White was still based in Houston, Hoover expressed outrage to him that several agents in the San Francisco field office were drinking liquor. He immediately fired these agents and ordered White—who, unlike his brother Doc and many of the other Cowboys, wasn’t much of a drinker—to inform all of his personnel that they would meet a similar fate if caught using intoxicants. He told White, “I believe that when a man becomes a part of the forces of this Bureau he must so conduct himself as to remove the slightest possibility of causing criticism or attack upon the Bureau.” The new policies, which were collected into a thick manual, the bible of Hoover’s bureau, went beyond codes of conduct. They dictated how agents gathered and processed information. In the past, agents had filed reports by phone or telegram, or by briefing a superior in person. As a result, critical information, including entire case files, was often lost. Before joining the Justice Department, Hoover had been a clerk at the Library of Congress—“ I’m sure he would be the Chief Librarian if he’d stayed with us,” a co-worker said—and Hoover had mastered how to classify reams of data using its Dewey decimal–like system. Hoover adopted a similar model, with its classifications and numbered subdivisions, to organize the bureau’s Central Files and General Indices. (Hoover’s “Personal File,” which included information that could be used to blackmail politicians, would be stored separately, in his secretary’s office.) Agents were now expected to standardize the way they filed their case reports, on single sheets of paper. This cut down not only on paperwork—another statistical measurement of efficiency—but also on the time it took for a prosecutor to assess whether a case should be pursued.

First: I know that I have the ability to achieve the object of my definite purpose, therefore I demand of myself persistent, aggressive and continuous action toward its attainment. Second: I realize that the dominating thoughts of my mind eventually reproduce themselves in outward, bodily action, and gradually transform themselves into physical reality, therefore I will concentrate My mind for thirty minutes daily upon the task of thinking of the person I intend to be, by creating a mental picture of this person and then transforming that picture into reality through practical service. Third: I know that through the principle of Autosuggestion, any desire that I persistently hold in my mind will eventually seek expression through some practical means of realizing it, therefore I shall devote ten minutes daily to demanding of myself the development of the factors named in the sixteen lessons of this Reading Course on the Law of Success. Fourth: I have clearly mapped out and written down a description of my definite purpose in life, for the coming five years. I have set a price on my services for each of these five years; a price that I intend to earn and receive, through strict application of the principle of efficient, satisfactory service which I will render in advance. Fifth: I fully realize that no wealth or position can long endure unless built upon truth and justice, therefore I will engage in no transaction which does not benefit all whom it affects. I will succeed by attracting to me the forces I wish to use, and the co-operation of other people. I will induce others to serve me because I will first serve them. I will eliminate hatred, envy, jealousy, selfishness and cynicism by developing love for all humanity, because I know that a negative attitude toward others can never bring me success. I will cause others to believe in me because I will believe in them and in myself. I will sign my name to this formula, commit it to memory and repeat it aloud once a day with full faith that it will gradually influence my entire life so that I will become a successful and happy worker in my chosen field of endeavor.

The US traded its manufacturing sector’s health for its entertainment industry, hoping that Police Academy sequels could take the place of the rustbelt. The US bet wrong. But like a losing gambler who keeps on doubling down, the US doesn’t know when to quit. It keeps meeting with its entertainment giants, asking how US foreign and domestic policy can preserve its business-model. Criminalize 70 million American file-sharers? Check. Turn the world’s copyright laws upside down? Check. Cream the IT industry by criminalizing attempted infringement? Check. It’ll never work. It can never work. There will always be an entertainment industry, but not one based on excluding access to published digital works. Once it’s in the world, it’ll be copied. This is why I give away digital copies of my books and make money on the printed editions: I’m not going to stop people from copying the electronic editions, so I might as well treat them as an enticement to buy the printed objects. But there is an information economy. You don’t even need a computer to participate. My barber, an avowed technophobe who rebuilds antique motorcycles and doesn’t own a PC, benefited from the information economy when I found him by googling for barbershops in my neighborhood. Teachers benefit from the information economy when they share lesson plans with their colleagues around the world by email. Doctors benefit from the information economy when they move their patient files to efficient digital formats. Insurance companies benefit from the information economy through better access to fresh data used in the preparation of actuarial tables. Marinas benefit from the information economy when office-slaves look up the weekend’s weather online and decide to skip out on Friday for a weekend’s sailing. Families of migrant workers benefit from the information economy when their sons and daughters wire cash home from a convenience store Western Union terminal. This stuff generates wealth for those who practice it. It enriches the country and improves our lives. And it can peacefully co-exist with movies, music and microcode, but not if Hollywood gets to call the shots. Where IT managers are expected to police their networks and systems for unauthorized copying – no matter what that does to productivity – they cannot co-exist. Where our operating systems are rendered inoperable by “copy protection,” they cannot co-exist. Where our educational institutions are turned into conscript enforcers for the record industry, they cannot co-exist. The information economy is all around us. The countries that embrace it will emerge as global economic superpowers. The countries that stubbornly hold to the simplistic idea that the information economy is about selling information will end up at the bottom of the pile. What country do you want to live in?

Since the 1970s, Japanese quality has become a byword, and many a book and article has been penned on the subject of Kaizen, ‘improvement,’ a form of corporate culture in which employers encourage their workers to submit ideas that will polish and improve efficiency. The writers on Kaizen, however, overlooked one weakness in this approach, which seemed minor at the time but has seriously impacted Japan’s technology. Kaizen’s emphasis is entirely on positive recommendations; there is no mechanism to deal with negative criticism, no way to disclose faults or mistakes—and this leads to a fundamental problem of information. People keep silent about embarrassing errors, with the result that problems are never solved.

EARNINGS McDonald's Plans Marketing Push as Profit Slides By Julie Jargon | 436 words Associated Press The burger giant has been struggling to maintain relevance among younger consumers and fill orders quickly in kitchens that have grown overwhelmed with menu items. McDonald's Corp. plans a marketing push to emphasize its fresh-cooked breakfasts as it battles growing competition for the morning meal. Competition at breakfast has heated up recently as Yum Brands Inc.'s Taco Bell entered the business with its new Waffle Taco last month and other rivals have added or discounted breakfast items. McDonald's Chief Executive Don Thompson said it hasn't yet noticed an impact from Taco Bell's breakfast debut, but that the overall increased competition "forces us to focus even more on being aggressive in breakfast." Mr. Thompson's comments came after McDonald's on Tuesday reported that its profit for the first three months of 2014 dropped 5.2% from a year earlier, weaker than analysts' expectations. Comparable sales at U.S. restaurants open more than a year declined 1.7% for the quarter and 0.6% for March, the fifth straight month of declines in the company's biggest market. Global same-store sales rose 0.5% for both the quarter and month. Mr. Thompson acknowledged again that the company has lost relevance with some customers and needs to strengthen its menu offerings. He emphasized Tuesday that McDonald's is focused on stabilizing key markets, including the U.S., Germany, Australia and Japan. The CEO said McDonald's has dominated the fast-food breakfast business for 35 years, and "we don't plan on giving that up." The company plans in upcoming ads to inform customers that it cooks its breakfast, unlike some rivals. "We crack fresh eggs, grill sausage and bacon," Mr. Thompson said. "This is not a microwave deal." Beyond breakfast, McDonald's also plans to boost marketing of core menu items such as Big Macs and french fries, since those core products make up 40% of total sales. To serve customers more quickly, the chain is working to optimize staffing, and is adding new prep tables that let workers more efficiently add new toppings when guests want to customize orders. McDonald's also said it aims to sell more company-owned restaurants outside the U.S. to franchisees. Currently, 81% of its restaurants around the world are franchised. Collecting royalties from franchisees provides a stable source of income for a restaurant company and removes the cost of operating them. McDonald's reported a first-quarter profit of $1.2 billion, or $1.21 a share, down from $1.27 billion, or $1.26 a share, a year earlier. The company partly attributed the decline to the effect of income-tax benefits in the prior year. Total revenue for the quarter edged up 1.4% to $6.7 billion, though costs rose faster, at 2.3%. Analysts polled by Thomson Reuters forecast earnings of $1.24 a share on revenue of $6.72 billion.

It is cheaper and more efficient to replace labour than to reproduce it sequentially by fulfilling the rights of women workers to maternity leave and support for breastfeeding and childcare.

For example, for most of our loyal repeat customers, we do surprise upgrades to overnight shipping, even though we only promise them standard ground shipping when they choose the free shipping option. In conjunction with that, we run our warehouse 24/7, which actually isn’t the most efficient way to run a warehouse. The most efficient way to run a warehouse is to let the orders pile up, so that when a warehouse worker needs to walk around the warehouse to pick the orders, the picking density is higher, so the picker has less of a distance to walk. But we’re not trying to maximize for picking efficiency. We’re trying to maximize the customer experience, which in the e-commerce business is defined in part by getting orders out to our customers as quickly as possible. The combination of a 24/7 warehouse, surprise upgrades to overnight shipping, and having our warehouse located just fifteen

discovered that creativity and efficiency can be enhanced over the course of a workday when workers alternate between mindful and mindless activities. To relate it to physical exercise, the human mind is better suited for running sprints than marathons.

The best predictor of how much work a knowledge worker will accomplish is not the hours that he or she spends, but the days. The twelve-hour days don't accomplish any more than the eight-hour days. Overtime is a wash.

Company Team Buildingis a tool that can help inside inspiring a team for that satisfaction associated with organizational objectives. Today?azines multi-cultural society calls for working in a harmonious relationship with assorted personas, particularly in global as well as multi-location companies. Business team building events strategies is a way by which team members tend to be met towards the requirements of the firm. They help achieve objectives together instead of working on their particular. Which are the benefits of company team building events? Team building events methods enhance conversation among co-workers. The huge benefits include improved upon morality as well as management skills, capacity to handle difficulties, and much better understanding of work environment. Additional positive aspects would be the improvements inside conversation, concentration, decision making, party problem-solving, and also reducing stress. What are the usual signs that reveal the need for team building? The common signs consist of discord or even hostility between people, elevated competitors organizations between staff, lack of function involvement, poor decision making abilities, lowered efficiency, as well as poor quality associated with customer care. Describe different methods of business team development? Company team development experts as well as person programs on ?working collaboratively? can supply different ways of business team building. An important method of business team building is actually enjoyment routines that want communication between the members. The favored activities are fly-fishing, sailing regattas, highway rallies, snow boarding, interactive workshops, polls, puzzle game titles, and so forth. Each one of these routines would help workers be competitive and hone their own side considering abilities. Just what services are offered by the team building events trainers? The majority of the coaches offer you enjoyable functions, coming from accommodation to be able to dishes and much more. The actual packages include holiday packages, rope courses, on-going business office video games, and also ice-breakers. Coaching fees would depend on location, number of downline, classes, and sophistication periods. Special discounts are available for long-term deals of course, if the quantity of associates will be higher. Name some well-known corporate team development event providers within the U.Utes. Several well-liked companies are Accel-Team, Encounter Based Studying Inc, Performance Supervision Organization, Team development Productions, The education Haven Incorporated, Enterprise Upwards, Group Contractors In addition, and Team development USA.If you want to find out more details, make sure you Clicking Here

The increases in productivity brought about by Ford’s innovation were startling and revolutionized not just the automobile industry but virtually every industry serving a mass market. Introduction of “Fordist” mass production techniques became something of a fad outside America: German industry went through a period of “rationalization” in the mid-1920s as manufacturers sought to import the most “advanced” American organizational techniques.12 It was the Soviet Union’s misfortune that Lenin and Stalin came of age in this period, because these Bolshevik leaders associated industrial modernity with large-scale mass production tout court. Their view that bigger necessarily meant better ultimately left the Soviet Union, at the end of the communist period, with a horrendously overconcentrated and inefficient industrial infrastructure—a Fordism on steroids in a period when the Fordist model had ceased to be relevant. The new form of mass production associated with Henry Ford also had its own ideologist: Frederick W. Taylor, whose book The Principles of Scientific Management came to be regarded as the bible for the new industrial age.13 Taylor, an industrial engineer, was one of the first proponents of time-and-motion studies that sought to maximize labor efficiency on the factory floor. He tried to codify the “laws” of mass production by recommending a very high degree of specialization that deliberately avoided the need for individual assembly line workers to demonstrate initiative, judgment, or even skill. Maintenance of the assembly line and its fine-tuning was given to a separate maintenance department, and the controlling intelligence behind the design of the line itself was the province of white-collar engineering and planning departments. Worker efficiency was based on a strict carrot-and-stick approach: productive workers were paid a higher piece rate than less productive ones. In typical American fashion, Taylor hid

There are other problems more closely related to the question of culture. The poor fit between large scale and Korea’s familistic tendencies has probably been a net drag on efficiency. The culture has slowed the introduction of professional managers in situations where, in contrast to small-scale Chinese businesses, they are desperately needed. Further, the relatively low-trust character of Korean culture does not allow Korean chaebol to exploit the same economies of scale and scope in their network organization as do the Japanese keiretsu. That is, the chaebol resembles a traditional American conglomerate more than a keiretsu network: it is burdened with a headquarters staff and a centralized decision-making apparatus for the chaebol as a whole. In the early days of Korean industrialization, there may have been some economic rationale to horizontal expansion of the chaebol into unfamiliar lines of business, since this was a means of bringing modern management techniques to a traditional economy. But as the economy matured, the logic behind linking companies in unrelated businesses with no obvious synergies became increasingly questionable. The chaebol’s scale may have given them certain advantages in raising capital and in cross-subsidizing businesses, but one would have to ask whether this represented a net advantage to the Korean economy once the agency and other costs of a centralized organization were deducted from the balance. (In any event, the bulk of chaebol financing has come from the government at administered interest rates.) Chaebol linkages may actually serve to hold back the more competitive member companies by embroiling them in the affairs of slow-growing partners. For example, of all the varied members of the Samsung conglomerate, only Samsung Electronics is a truly powerful global player. Yet that company has been caught up for several years in the group-wide management reorganization that began with the passing of the conglomerate’s leadership from Samsung’s founder to his son in the late 1980s.72 A different class of problems lies in the political and social realms. Wealth is considerably more concentrated in Korea than in Taiwan, and the tensions caused by disparities in wealth are evident in the uneasy history of Korean labor relations. While aggregate growth in the two countries has been similar over the past four decades, the average Taiwanese worker has a higher standard of living than his Korean counterpart. Government officials were not oblivious to the Taiwanese example, and beginning in about 1981 they began to reverse somewhat their previous emphasis on large-scale companies by reducing their subsidies and redirecting them to small- and medium-sized businesses. By this time, however, large corporations had become so entrenched in their market sectors that they became very difficult to dislodge. The culture itself, which might have preferred small family businesses if left to its own devices, had begun to change in subtle ways; as in Japan, a glamour now attached to working in the large business sector, guaranteed it a continuing inflow of Korea’s best and brightest young people.73

In 1951, the Columbia University sociologist C. Wright Mills published a study titled White Collar: The American Middle Classes.26 Like Ronald Coase, Mills was fascinated by the rise of large managerial corporations. He argued that these firms, in their pursuit of scale and efficiency, had created a vast tier of workers who carried out repetitive, mechanistic tasks that stifled their imagination and, ultimately, their ability to fully participate in society. In short, Mills argued, the typical corporate worker was alienated. For many, that alienation was captured in the warning printed on the Hollerith punch cards that, thanks to IBM and other data processing firms, became ubiquitous symbols and agents of bureaucratized life during the 1950s and 1960s: “Do Not Fold, Spindle, or Mutilate.

Consumers are clear winners; so are Western workers who value flexibility over security, such as women who want to combine work with child-rearing. Taxpayers stand to gain if on-demand labour is used to improve efficiency in the provision of public services. But workers who value security over flexibility, including a lot of middle-aged

The most gripping chapters of Capital are not those in which Marx expounds his economic theories, but those which record the consequences of capitalist efficiency. The tenth chapter, on ‘The Working Day’, chronicles the capitalists’ attempts to squeeze more and more labour-time out of the workers, oblivious of the human costs of working seven-year-old children for fifteen hours a day.

Create Quality Circles – A quality circle is an alternative or a parallel structure to the traditional method of organizing the division of labor. Japanese companies heavily emphasize the constant increase of labor responsibilities. This leads not only to the personal development of workers themselves, but also to greater efficiency and collaboration, as workers trade off responsibilities and learn from one another. The quality circle consists of a volunteer group of workers who are trained – in addition to their normal duties – to analyze and find solutions to work-related problems and then present them to management for approval.

When a schedule is not met, those inclined to pass out blame are quick to point at the lowest-level workers; they reason that performance is the domain entirely of those who perform the work. They ask plaintively, “Why can’t these guys ever meet their schedules?” The answer that the schedule might have been wrong in the first place only befuddles them. It’s as though they believe there is no such thing as a bad schedule, only bad performances that resulted in missing the scheduled date. There is such a thing as a bad schedule. A bad schedule is one that sets a date that is subsequently missed. That’s it. That’s the beginning and the end of how a schedule should be judged. If the date is missed, the schedule was wrong. It doesn’t matter why the date was missed. The purpose of the schedule was planning, not goal-setting. Work that is not performed according to a plan invalidates the plan. The missed schedule indicts the planners, not the workers.

But note the difference between the ancient human machine and its more efficiently de-hominized modern rivals, in both its method and its underlying purpose. Whatever the actual results of their employment, all modern machines are conceived as labor-saving devices: they attempt to perform the maximum amount of work with the least immediate expenditure of human effort. Labor-saving had no part in the institution of the earliest machines: just the contrary, they were labor-using devices, and their inventors had reason to exult over the increased number of workers that they could, by efficient design and organization, bring to bear on any given task, provided the job itself were big enough.

work performance is not an abstraction: You can’t say that Ted is a high-performance worker in general, only that he has proved himself good at doing some one particular thing. Fragmentation

If human misery and efficient boredom could be beautiful, there would have been a kind of beauty in the endlessly replicated, hot-desking, rack-mounted workers and their swiftly exchangeable work stations. Lit up by the dead light of our monitors we would constantly scratch at our keyboards—it could have been sadly romantic, if it hadn’t been for the sirens. Hanging

This approach has enabled Japanese firms to achieve such production efficiency and quality that now many non-Japanese companies are imitating them. By not assuming the worst about their workers, the Japanese companies have got the best out of them.

Tied to the imperative to create a profit, worker-controlled businesses can be just as oppressive and environmentally damaging as any large-scale business, but without the efficiencies of scale.

I once had a foreign exchange trader who worked for me who was an unabashed chartist. He truly believed that all the information you needed was reflected in the past history of a currency. Now it's true there can be less to consider in trading currencies than individual equities, since at least for developed country currencies it's typically not necessary to pore over their financial statements every quarter. And in my experience, currencies do exhibit sustainable trends more reliably than, say, bonds or commodities. Imbalances caused by, for example, interest rate differentials that favor one currency over another (by making it more profitable to invest in the higher-yielding one) can persist for years. Of course, another appeal of charting can be that it provides a convenient excuse to avoid having to analyze financial statements or other fundamental data. Technical analysts take their work seriously and apply themselves to it diligently, but it's also possible for a part-time technician to do his market analysis in ten minutes over coffee and a bagel. This can create the false illusion of being a very efficient worker. The FX trader I mentioned was quite happy to engage in an experiment whereby he did the trades recommended by our in-house market technician. Both shared the same commitment to charts as an under-appreciated path to market success, a belief clearly at odds with the in-house technician's avoidance of trading any actual positions so as to provide empirical proof of his insights with trading profits. When challenged, he invariably countered that managing trading positions would challenge his objectivity, as if holding a losing position would induce him to continue recommending it in spite of the chart's contrary insight. But then, why hold a losing position if it's not what the chart said? I always found debating such tortured logic a brief but entertaining use of time when lining up to get lunch in the trader's cafeteria. To the surprise of my FX trader if not to me, the technical analysis trading account was unprofitable. In explaining the result, my Kool-Aid drinking trader even accepted partial responsibility for at times misinterpreting the very information he was analyzing. It was along the lines of that he ought to have recognized the type of pattern that was evolving but stupidly interpreted the wrong shape. It was almost as if the results were not the result of the faulty religion but of the less than completely faithful practice of one of its adherents. So what use to a profit-oriented trading room is a fully committed chartist who can't be trusted even to follow the charts? At this stage I must confess that we had found ourselves in this position as a last-ditch effort on my part to salvage some profitability out of a trader I'd hired who had to this point been consistently losing money. His own market views expressed in the form of trading positions had been singularly unprofitable, so all that remained was to see how he did with somebody else's views. The experiment wasn't just intended to provide a “live ammunition” record of our in-house technician's market insights, it was my last best effort to prove that my recent hiring decision hadn't been a bad one. Sadly, his failure confirmed my earlier one and I had to fire him. All was not lost though, because he was able to transfer his unsuccessful experience as a proprietary trader into a new business advising clients on their hedge fund investments.

Other data confirms this pattern, and perhaps there is no better illustration of how the average workers are losing out than the dramatic shift in the relationship between productivity growth and wage growth of nonsupervisory workers—the regular Americans we interviewed. Historically, up through the mid-1970s, there was an extremely tight relationship between productivity growth and wage-compensation growth. If workers were more productive, their pay went up proportionately, an outcome that spread the rewards of growth broadly, because economic growth and productivity growth are tightly coupled. For example, between 1948 and 1972, productivity grew 92 percent and wage compensation 88 percent—and they tracked each other closely each year. That meant that if workers produced more economic output for their employers, they were compensated with increased wages mirroring almost exactly the increase in output—fairness in the extreme. In 1972, however, that relationship broke up, and between 1972 and 2018, while productivity grew by 84 percent, growth in wage compensation barely budged, growing just 13 percent, or 0.25 percent per year for forty-six years (see figure I-2).

The quandary was how to make workers efficient and attentive, when their actual labor had been degraded by automation. The motivation previously supplied by the intrinsic satisfactions of manual work was to be replaced with ideology; industrial arts education now concerned itself with moral formation.

Any version of the widely discussed Green New Deal project must include these priorities: 1. Greenhouse gas emissions reductions will at least achieve the targets set in 2018 by the Intergovernmental Panel on Climate Change, namely a 45 percent reduction in global emissions by 2030 and the attainment of net zero emissions by 2050. 2. Investments to dramatically raise energy efficiency standards and equally dramatically expand the supply of solar, wind, and other clean renewable energy sources will form the leading edge of the transition to a green economy in all regions of the world. 3. The green economy will not expose workers in the fossil fuel industry and other vulnerable groups to the plague of joblessness and the anxieties of economic insecurity. 4. Economic growth must proceed along a sustainable and egalitarian path, such that climate stabilization is unified with the equally important goals of expanding job opportunities and raising mass living standards for working people and the poor throughout the world.

Data sharing,” for instance, sounds like a positive development, streamlining the bulky bureaucracies of government so the public can access goods and services faster. But access goes both ways. If someone is marked “risky” in one arena, that stigma follows him around much more efficiently, streamlining marginalization. A leading Europe-based advocate for workers’ data rights described how she was denied a bank loan despite having a high income and no debt, because the lender had access to her health file, which showed that she had a tumor.

The job of the union, he insisted, could be reduced to a simple idea: the protection of the slowest and least efficient worker.

There’s actually lots of ways to “infect” a rat with depression, though some are more efficient than others. A frequently cited 1992 paper2 reviewing the best methods concludes that you don’t actually want to traumatize or terrify your rats, like Selye accidentally did. The closest approximation of the depression that plagues modern humans can be achieved by bombarding lab rats with mild but chronic, random, and inescapable stress. You don’t have to terrify them—just remove predictability and control from their lives, and they’ll eventually lose interest in pleasurable things. When they do, you’re ready to test whether your experimental antidepressant will get them interested again. “Losing interest in pleasure” so perfectly described my own gray years that it was kind of surreal to read it in the sterile, clinical context of a scientific paper about rats. I found the characterization of the best stressors as “mild” to be oddly affecting, too—I put off going to a doctor much longer than I should have because I didn’t think I’d really “earned” the right to have PTSD or depression, a feeling that’s apparently very common. I wasn’t a soldier or a refugee—nothing that bad had happened to me. But trauma isn’t the best method of creating a model of depression. All you have to do is remove control and predictability—the exact things low-wage workers have been forced to sacrifice in the name of corporate efficiency and flexibility. Is it any surprise that it feels like the country’s losing its collective mind? It would be more surprising if we weren’t.

If there is one place we should begin, it is with a resolve to not conceal sins, to not seal ourselves off from people's suffering by burying it under a mountain of vacuous bullshit. Euphemisms are an attempt to find pleasant words for an ugly reality, and in doing so, they allow their users to avoid feeling guilty or uncomfortable. This is why they are particularly common in the business world, where executives do not want to admit that they are ruining a lot of people's lives through mass firings and so discuss restructuring, outsourcing, redundancy, and streamlining. An independent contractor is a worker who has no benefits or guaranteed hours, and increasing efficiency often means making people do more work in less time.

all of its paths to reduce its losses—charging higher prices, paying its workers less—would destroy the advantages that it has built. So it sits there, widely regarded as one of the defining success stories of the Internet era, a unicorn unlike any other, with billions in losses and a plan to become profitable that involves vague promises to somehow monetize all its user data and a specific promise that its investment in a different new technology—the self-driving car, much ballyhooed but as yet not exactly real—will square the circle and make the math add up. That’s the story of Uber—so far. It isn’t a pure Instagram fantasy like the Fyre Festival or a naked fraud like Theranos; it managed to go public and maintain its outsize valuation, unlike its fellow money-losing unicorn WeWork, whose recent attempt at an IPO hurled it into crisis. But like them, it is, for now, an example of a major twenty-first-century company invented entirely out of surplus, less economically efficient so far than the rivals it is supposed to leapfrog, sustained by investors who believe its promises in defiance of the existing evidence, floated by the hope that with enough money and market share, you can will a profitable company into existence, and goldwashed by an “Internet company” identity that obscures the weakness of its real-world fundamentals. Maybe it won’t crash like the others; maybe the tens of billions in investor capital won’t be wasted; maybe we won’t be watching a documentary on its hubris five or ten years hence. But Uber’s trajectory to this point, the strange unreality of its extraordinary success, makes it a good place to begin a discussion of economic

Any significant change can and probably will threaten the self-concept. Suppose the woman who defines herself as an efficient secretary is suddenly confronted by a new office situation so chaotic (or filled with new and confusing computer equipment, let us say) that she no longer can feel that she is operating at peak efficiency. In other words, some external change in her environment (the office situation) has put her out of kilter vis-à-vis her self-concept. In such a case, the woman who defines herself as an efficient secretary is going to be worse than unhappy; she is going to be profoundly shaken. If she is to be happy again, she will have to take some action. She may struggle to learn about computer systems to regain her old efficiency; she may quit her job and find a simpler one; she may try to convince the boss to go back to the old way of doing things in the office; she may elect some other course of action that will somehow get her self-concept back in tune with her everyday reality. You may be thinking that the simplest thing for our secretary to do would be change her self-concept to something like, “I’m an old-fashioned kind of office worker who doesn’t learn new tricks.” But it’s been psychologically proven that the self-concept is so deeply engrained, and so devoutly protected, that most people will go to almost any lengths to protect it as it stands today.

Digital communications tools allow top performers to efficiently manage much larger organizations and reach much larger audiences. By breaking down the barriers to disseminating information, ICT empowers the world’s top knowledge workers and undercuts the economic role of many in the middle.

Chinese companies don’t have this kind of luxury. Surrounded by competitors ready to reverse-engineer their digital products, they must use their scale, spending, and efficiency at the grunt work as a differentiating factor. They burn cash like crazy and rely on armies of low-wage delivery workers to make their business models work. It’s a defining trait of China’s alternate internet universe that leaves American analysts entrenched in Silicon Valley orthodoxy scratching their heads.

Migration is the story of America. It is foundational. From Pilgrims fleeing oppression in Europe, to the millions who took advantage of the Homestead Act to “go West,” to the erection of the Statue of Liberty in New York’s harbor, all the way up to the U.S. Congress tying Most Favored Nation status to the human right of Soviet Jews to emigrate, the movement of people fleeing tyranny, violence, and withered opportunities is sacrosanct to Americans. In fact, “freedom of movement” is a treasured right in the nation’s political lexicon. Yet, when more than 1.5 million African Americans left the land below the Mason-Dixon Line, white Southern elites raged with cool, calculated efficiency. This was no lynch mob seeking vengeance; rather, these were mayors, governors, legislators, business leaders, and police chiefs who bristled at “the first step … the nation’s servant class ever took without asking.”12 In the wood-paneled rooms of city halls, in the chambers of city councils, in the marbled state legislatures, and in sheriffs’ offices, white government officials, working hand in hand with plantation, lumber mill, and mine owners, devised an array of obstacles and laws to stop African Americans, as U.S. citizens, from exercising the right to find better jobs, to search for good schools, indeed simply to escape the ever-present terror of lynch mobs. In short, the powerful, respectable elements of the white South rose up, in the words of then-secretary of labor William B. Wilson, to stop the Great Migration and interfere with “the natural right of workers to move from place to place at their own discretion.

This logic says that the wage the firm must pay to get workers to work typically has to be high enough that being fired actually hurts. This is what economists call the efficiency wage. As a result, the wage difference between what firms pay their established workers and what they would need to pay a newcomer may not be very large, because they cannot risk the consequences of paying a newcomer too little.

move up into management levels, and their responsibilities and stress levels grow. Confident: They put in the extra time and energy needed to gain knowledge and experience, which translates into confidence and composure. Confidence is not to be confused with arrogance and entitlement, which are two of the most undesirable traits of an agency professional. Creative: They bring innovative approaches and thinking to projects. They have an innate ability to work within standard systems while efficiently integrating original ideas and strategies that strengthen the agency and client campaigns. Detail-oriented: They are incredibly organized and thorough in all communications and activities, which instills tremendous confidence in their clients, peers, and managers. They rarely make careless mistakes. Their attention to detail enables them to excel at time management and project management. Focused: They avoid multitasking in favor of concentrated effort. They know priorities at all times and work efficiently to deliver. They have the ability to shut off distractions, and are often the most productive and efficient workers.

Welcome to Voak Rentals We are a local company in Manhattan We are an efficient rental service company that provides premium quality equipment on rentals for a better and safer work environment for you and your workers. Whether you need rentals for cleaning or construction, we have got you covered!

End corporate welfare—including hidden subsidies. We explained in earlier chapters how the government too often, rather than helping people who need assistance, spends its valuable money helping corporations, through corporate welfare. Many of the subsidies are buried in the tax code. While all the loopholes, exceptions, exemptions, and preferences reduce the progressivity of the tax system and distort incentives, this is especially true of corporate welfare. Corporations that can’t make it on their own should come to an end. Their workers may need assistance moving to another occupation, but that’s a matter far different from corporate welfare. Much of corporate welfare is far from transparent—perhaps because if citizens really knew how much they were giving away, they would not allow it. Beyond the corporate welfare embedded in the tax code is that embedded in cheap credit and government loan guarantees. Among the most dangerous forms of corporate welfare are ones that limit liability for the damage the industries can cause—whether it’s limited liability for nuclear power plants or for the environmental damage of the oil industry. Not bearing the full cost of one’s action is an implicit subsidy, so all those industries that impose, for instance, environmental costs on others are, in effect, being subsidized. Like so many of the other reforms discussed in this section, these would have a triple benefit: a more efficient economy, fewer of the excesses at the top, improved well-being for the rest of the economy. Legal

But insurance is nothing more than a name we give to risk-pooling arrangements that are organized through private markets. When these markets fail, it is possible to pool risks in other ways. The corporation provides a perfect example of how people can arrange to share risks without the mediation of explicit market mechanisms. For example, there are many types of production processes that call for very specialized skills. The division of labour is itself an enormous source of efficiency gains. Unfortunately, acquiring highly specialized skills can be extremely risky for an individual, because the future is uncertain. While I may know that there is adequate demand for my skills now, I have no idea what things will be like five years down the road. As a result, no one may be willing to invest the time and energy needed to acquire specialized skills, because it is too risky. This efficiency loss could be avoided if it were possible to buy some kind of insurance that would compensate people when there was some fluctuation in the demand for their skills. Unfortunately, no one would ever want to sell this type of insurance because of obvious moral-hazard problems—people would lose all incentive to market or upgrade their skills. So private markets will simply fail to provide this type of insurance. Corporations, however, are able to provide such insurance to workers through bureaucratic means.

Henry David Thoreau wrote that the efficient worker does not fill his day with work, but goes about it with ease and a wide margin for relaxation. Being busy or having a full calendar is only a cover-up of productivity. It is a sign of misaligned priorities.

The missed schedule indicts the planners, not the workers. Even if the workers are utterly incompetent, a plan that takes careful note of their inadequacies can help to minimize the damage. A plan that takes no account of realities is not just useless but dangerous.

We have become so obsessed with getting rid of people who are burdened with the characterization overhead that we have ended up with organizations where many high-priced knowledge workers and managers are spending as much as a quarter of their time being their own overhead.

Our society is so efficient that we can mass produce junk. The best that can be said for it is that at least the designer and factory worker and everyone else along the way had a source of income.

In an article published in the New Yorker titled “Better All the Time,” James Suroweicki writes: “Japanese firms emphasized what came to be known as ‘lean production,’ relentlessly looking to remove waste of all kinds from the production process, down to redesigning workspaces, so workers didn’t have to waste time twisting and turning to reach their tools. The result was that Japanese factories were more efficient and Japanese products were more reliable than American ones. In 1974, service calls for American-made color televisions were five times as