Eds Best Quotes

The best revenge is living well without you.

She soon says, "You're my best friend, Ed." You can kill a man with those words. No gun. No bullets. Just words and a girl.

Success is the best revenge for anything.

If you are on social media, and you are not learning, not laughing, not being inspired or not networking, then you are using it wrong.

Keep working. Keep trying. Keep believing. You still might not make it, but at least you gave it your best shot. If you don’t have calluses on your soul, this isn’t for you. Take up knitting instead.

The best way to predict the future is to invent it.

Quality is the best business plan.

Exaggerating?" Silk sounded shocked. "You don't mean to say that horses can actually lie, do you? Hettar shrugged. "Of course. They lie all the time. They're very good at it." For a moment Silk looked outraged at the thought, and then he suddenly laughed. "Somehow that restores my faith in the order of the universe," he declared. Wolf looked pained. "Silk," he said pointedly, "you're a very evil man. Did you know that?" "One does one's best," Silk replied mockingly.

Success is the best revenge.

I believe the best managers acknowledge and make room for what they do not know—not just because humility is a virtue but because until one adopts that mindset, the most striking breakthroughs cannot occur. I believe that managers must loosen the controls, not tighten them. They must accept risk; they must trust the people they work with and strive to clear the path for them; and always, they must pay attention to and engage with anything that creates fear. Moreover, successful leaders embrace the reality that their models may be wrong or incomplete. Only when we admit what we don’t know can we ever hope to learn it.

Tweet others the way you want to be tweeted.

The best part of my life is gone, and what remains is whizzing past so quickly I feel like I'm Krazy-Glue'ed onto a mechanical bull of a time machine.

Freedom of Speech doesn't justify online bullying. Words have power, be careful how you use them.

What you post online speaks VOLUME about who you really are. POST with intention. REPOST with caution.

The tinkle of wind chimes announcing the return of our fairy guests made us both look up. Our chance to be alone was going to be shorter than either of us had hoped. I sighed and brushed an errant dragon scale from Eadric’s tunic. “Someday when we have lots of time, remind me to tell you what you mean to me.” Eadric tilted my head back so he could gaze into my eyes. “I can tell you what you mean to me with just one word.” Let me guess,” I said, smiling up at him. “Maybe I make you happy because you no longer have to enter kissing contests to find the best kisser? Do I bring excitement into your life because I can wisk you away to exotic lands on my magic carpet? Or do you find me delightful because I can conjure food whenever you’re hungry?” No, that’s not. . . Wait, what was that last one?” I laughed and shook my head. “Never mind. So tell me in one word, what do I mean to you?” That’s easy,” said Eadric. “Everything!

Travel on as best as you can beacause you know that God is with you every step of the way.

It's really a very simple arrangement, little mother. He fully understands that either they get healthy, or he gets sick. That sort of encourages him to do his best.

No one doubts you constantly do your best. We all admire you so much for how hard you work. But some days, your best can be a B, and some days your best can even be a C, or some days, it could mean doing nothing at all but just breathing.

It’s just… I wish it was easier, for me, you know?” I make a special point not to look at her. “I wish it was someone else who was chosen for this. Someone competent. If only I didn’t stop that robbery. I wish I didn’t have to go through with it all.” It comes gushing out, with words like spilled milk. “And I wish it was me with you and not that other guy. I wish it was my own skin touching with yours…” And there you have it. Stupidity in its purest form. “Oh, Ed.” Audrey looks away. “Oh, Ed.” Our feet dangle. I watch them, and I watch the jeans on Audrey’s legs. We only sit there now. Audrey and me. And discomfort. Squeezed in, between us. She soon says, “You’re my best friend, Ed.” “I know.” You can kill a man with those words. No gun. No bullets. Just words and a girl.

Will you be ok if I'm not around? he asked. Sure, I said, but I didn't mean it. Ed was my brother but also sort of like my dad and my best friend too.

If your brother can't 'old 'is own against a bunch of orphans, 'e'd best leave off playing 'azard altogether!

Just be you. That's the best advice I can give. There are seven billion people in this world and there is no one like you.

Our institutions are too big; they represent not the best but the worst characteristics of human beings. By submitting to huge hierarchies of power, we gain freedom from personal responsibility for what we do and are forced to do - the seduction of it - but we lose the dignity of being real men and women. Power corrupts; attracts the worst and corrupts the best. ... Refuse to participate in evil; insist on taking part in what is healthy, generous, and responsible. Stand up, speak out, and when necessary fight back. Get down off the fence and lend a hand, grab a-hold, be a citizen - not a subject.

We teach our kids not to lie. We teach them not to cheat. Why the hell do some of us still support a President who goes against everything we want in our own kids? Your kids will one day see your hypocrisy.

She soon says, “You’re my best friend, Ed.” “I know.” You can kill a man with those words.

One does one's best" - Silk

I think about your brain constantly,' he continued, his eyes piercing into hers. 'It fascinates me to no end. I want to know every corner of it, learn the secret colours of your thoughts. I'd do anything for a map of it.

Gerald and Chet left town for the Peyton family reunion held this August below Tappahannock on the Northern Neck. Gerald invited me to go along, but I thanked my best friend and business partner. Shutting down things was bad for our bottom line. So, I stayed put and minded the office.

In demonstrating that humans behave with justice, tolerance, reason, love toward other forms of life, we are doing no more than demanding that humans be human -- that is, be true to the best aspects of human nature. Humans being human, therefore, cannot consider themselves morally superior to, say, bears being bear-like, eagles being eagle-like, etc.

I'd really like to go with you, Agachak. Truly I would...but I just can't." "I don't understand. Why not?" "I'm not allowed to leave home. My mother'd punish me something awful if I did..." "But you're the king." "That doesn't change a thing. I still do what mother says. She tells everybody that I'm the best boy ever when it comes to that." Agachak resisted a powerful urge to change this half-wit into a toad or perhaps a jellyfish.

When you get down to the bottom of it, only about half of what we remember really happened. We tend to modify things to make ourselves look better in our own eyes and in the eyes of others. Then, if what we did wasn't really very admirable, we tend to forget that it ever happened. A normal human being's grasp on reality is very tenuous at best. Our imaginary lives are usually much nicer.

In the past, I was a perpetual victim; how I was doing in any given moment depended on what happened to me. Today I do my best to avoid this kind of ‘victim thinking.’ Instead, how I am doing is determined by how I respond to what happens to me.

... she decided to be brave. She decided to tear off a corner of her heart, carefully fold it into a tiny paper airplane, and gently toss it at him, letting it glide to a stop at his feet. He could either pick it up or step on it, and she was scared of either option.

You’ll probably never fully grasp how wonderful it is to know a person like you exists.

If yellow was a sound, he thought, it would be her laugh. Bright and booming, warming and joyful. Different varieties ranging from sunbeams and lemon zest to the soft puffs of golden wattle.

It is my fault, and the fault of everyone of my generation. I wonder what the future generations will say about us. My grandparents suffered through the Depression, World War II, then came home to build the greatest middle class in human history. Lord knows they weren't perfect, but they sure came closest to the American dream. Then my parents' generation came along and f***ed it all up - the baby boomers, the "me" generation. And then you got us. Yeah, we stopped the Zombie menace, but we're the ones who let it become a menace in the first place. At least we're cleaning up our own mess, and maybe that's the best epitaph to hope for. 'Generation Z, they cleaned up their own mess.

He wasn’t sure why, but something about her made him want to know every vibrant thought that swirled through her colorful mind. She fascinated him in a way no one else ever had before. He wanted to understand her.

Friends are the best helpers. They come prepackaged with compassion and love. All they need is wisdom, and that is available to everyone.

For anyone who’s been told they’re too loud. Too emotional. Too much. You are the perfect amount of enough

I don’t think you break things, Lizzie,” he said after a few minutes. She let out a disbelieving snort. “I really don’t. I think you make things better. A lot better.

You don’t understand what a privilege it is to know you,” he said, whispering the words into the shell of her ear. “You don’t understand how it changes a person to hear you laugh.

Morrell, ever a true comrade, too had a splendid brain. In fact, and I who am about to die have the right to say it without incurring the charge of immodesty, the three best minds in San Quentin from the Warden down were the three that rotted there together in solitary. And here at the end of my days, reviewing all that I have known of life, I am compelled to the conclusion that strong minds are never docile. The stupid men, the fearful men, the men ungifted with passionate rightness and fearless championship - these are the men who make model prisoners. I thank all gods that Jake Oppenheimer, Ed Morrell, and I were not model prisoners.

Think before you click. If people do not know you personally and if they cannot see you as you type, what you post online can be taken out of context if you are not careful in the way your message is delivered.

We only sit there now. Audrey and me. And discomfort. Squeezed in, between us. She soon says, “You’re my best friend, Ed.” “I know.” You can kill a man with those words. No gun. No bullets. Just words and a girl.

The people you choose must (a) make you think smarter and (b) put lots of solutions on the table in a short amount of time. I don’t care who it is, the janitor or the intern or one of your most trusted lieutenants: If they can help you do that, they should be at the table.” Believe me, you don’t want to be at a company where there is more candor in the hallways than in the rooms where fundamental ideas or matters of policy are being hashed out. The best inoculation against this fate? Seek out people who are willing to level with you, and when you find them, hold them close.

At the tattoo parlor, my friend worked with needle and ink applying a design to the skin on his client's back, as the three of us sat discussing our spiritual desires and ambivalence about religion. In the midst of our conversation, the man under the needle turned and said, 'Jesus is cool, it's just that they have f***ed with Jesus. I mean, Christianity was at its best when it was secret and hidden and you could die for it.' This profound, if crass, statement recognizes that the power of the gospel lay in its ability to be a counter-cultural and revolutionary force - not only a story to believe, but a distinctive way of life. The man's comment prompted me to consider the questions: Am I in some measure complicit in the domestication of Jesus?

A fascinating example of this idea is that farmers love their animals and want only the best for them, while still profiting from sending them to a slaughterhouse to be killed. It is undeniably a contradiction to claim to love someone who you intend to kill for money.

Your brain was built different and that’s beautiful, never a burden.

The basic idea is that those who help best are the ones who both need help and give help. A healthy community is dependent on all of us being both.

The best gadget is the human brain.

For anyone who’s been told they’re too loud. Too emotional. Too much. You are the perfect amount of enough.

anxiety becomes high energy when taken to the light. For me, it worked like this: I used to live in a constant state of anxiety, worrying about the past and the future. Now I do my best to focus my attention on the present moment. So the mental energy I used to waste on worrying is channeled into the present, making me better able to focus intently and enthusiastically on a task (whether work or play). In a similar way, perfection becomes tenacity, and compulsivity becomes drive. Traits that once brought us down can lift us up when taken to the light.

When you're reading a good noir, the shocks and twists have a way of feeling deja vu-like, as if you saw them coming, but hoped the characters would take a left turn... not answer the phone, not sleep with that woman, not sell drugs to those cops... but knew they would. It would have been wrong if they didn't, and the real surprise can be that you care about someone you know is in for hell. You relate to them, even when their hell is so much bigger than your own. But we're all going to die, and we all make mistakes. The best noir stories make you forget plot entirely by giving you characters that feel so well-realised you can't look away as they fall.

I always feel bigger looking up at the stars,” she said, raising her hands, pulling one of his with her, to gesture at the sky as she sought out the words. “It’s like I’m looking up at all the energy that lives inside of me. Like whatever divine being or miracle of science that made all these beautiful stars, also made me. Whatever allows for stars to exist also allows for me to exist. It feels empowering—elevating—to know that I can exist among something so beautiful.

That McCarthy, he thought, is a damn good shop foreman. He has the knack of needling a man, getting him to put out his best efforts, to do his utmost in spite of himself. He's a natural leader; he almost inspired me, for a moment, there.

In the past, my brain could only compute perfection or failure—nothing in between. So words like competent, acceptable, satisfactory, and good enough fell into the failure category. Even above average meant failure if I received an 88 out of 100 percent on an exam, I felt that I failed. The fact is most things in life are not absolutes and have components of both good and bad. I used to think in absolute terms a lot: all, every, or never. I would all of the food (that is, binge), and then I would restrict every meal and to never eat again. This type of thinking extended outside of the food arena as well: I had to get all of the answers right on a test; I had to be in every extracurricular activity […] The ‘if it’s not perfect, I quit’ approach to life is a treacherous way to live. […] I hadn’t established a baseline of competence: What gets the job done? What is good enough? Finding good enough takes trial and error. For those of us who are perfectionists, the error part of trial and error can stop us dead in our tracks. We would rather keep chasing perfection than risk possibly making a mistake. I was able to change my behavior only when the pain of perfectionism became greater than the pain of making an error. […] Today good enough means that I’m okay just the way I am. I play my position in the world. I catch the ball when it is thrown my way. I don’t always have to make the crowd go wild or get a standing ovation. It’s good enough to just catch the ball or even to do my best to catch it. Good enough means that I finally enjoy playing the game.

Double Indemnity, Gaslight, Saboteur, The Big Clock . . . We lived in monochrome those nights. For me, it was a chance to revisit old friends; for Ed, it was an opportunity to make new ones. And we’d make lists. The Thin Man franchise, ranked from best (the original) to worst (Song of the Thin Man). Top movies from the bumper crop of 1944. Joseph Cotten’s finest moments. I can do lists on my own, of course. For instance: best Hitchcock films not made by Hitchcock. Here we go: Le Boucher, the early Claude Chabrol that Hitch, according to lore, wished he’d directed. Dark Passage, with Humphrey Bogart and Lauren Bacall—a San Francisco valentine, all velveteen with fog, and antecedent to any movie in which a character goes under the knife to disguise himself. Niagara, starring Marilyn Monroe; Charade, starring Audrey Hepburn; Sudden Fear!, starring Joan Crawford’s eyebrows. Wait Until Dark: Hepburn again, a blind woman stranded in her basement apartment. I’d go berserk in a basement apartment.

My job is not to worry about what everyone else thinks about me but to discover what I think. If I actually want to know what someone else thinks, my job is then to ask that person. More often than not, however, it isn’t important to know. It’s okay if people are mad at me, and it’s okay if people think I’m a complete idiot—as long as I’m doing my best. Just because certain people might have judgments about me, it does not mean they have authority over me. To truly form my own life, I had to ask questions like ‘What are my needs? And ‘What are my thoughts?’ I had to acknowledge both my strengths and my weaknesses. I had to form my own opinions based on my reality instead of someone else’s.

Americans now believe that having equal rights in a political system also means that each person’s opinion about anything must be accepted as equal to anyone else’s.

Because God is in control and will redeem all things, I can be calm, bold, and gracious as I share the gospel.

Best Villainous Monologues, 2nd ed. Spells for Suffering, Year 1 The Novice’s Guide to Kidnapping & Murder Embracing Ugliness Inside & Out How to Cook Children (with New Recipes!)

Going vegan really is our best chance to save the planet.

you can’t hate people and engage them with the gospel at the same time. You can’t war with people and show the love of Jesus. You can’t be both outraged and on mission.

Every church and believer must ask: What are we known for in the community? What do we represent?

Dedicating ourselves to Scripture reading, prayer, and fasting enables us to reset our minds, steering us away from the road toward outrage and onto the path of peace.

Steve understood the value of science and law, but he also understood that complex systems respond in nonlinear, unpredictable ways. And that creativity, at its best, surprises us all.

Lizzie had been naked in front of countless people, but she’d never felt so bare as when he looked at her like that, like she was the answer to every question he’d ever thought to ask.

....You all have another month to encourage these kids to do what they do best-" "Not just what they do best!" E.D. protested. Jake nodded. "If that's all they do, how will they ever find out the rest of who they are?

Quote taken from Chapter 1: "Is Petey Samson a bloodhound for real?” Blue asked. “I could’ve sworn he’s a mixed breed, what my folks used to call a pound mutt.” “Oh, brother,” Alma said. “I wished you hadn’t said that.” “I’ll have you know Petey Samson is no pound mutt,” Isabel said, shaking her finger at Blue. “His best breeding lies in his bloodhound line,” she said. “I didn’t know that,” Blue said. “Pay no mind to Isabel,” Alma said. “She’s just being overprotective of her fur baby.

A mature Christian recognizes that correcting every wrong on the Internet would take more hours than a full-time job. If you snap every time your great-aunt’s friend’s cousin thrice-removed makes a snarky comment about “all the contradictions in the Bible,” it will consume you and your joy.

It was strange to read about the people he knew in New York, Ed and Lorraine, the newt-brained girl who had tried to stow herself away in his cabin the day he sailed from New York. It was strange and not at all attractive. What a dismal life they led, creeping around New York, in and out of subways, standing in some dingy bar on Third Avenue for their entertainment,watching television, or even if they had enough money for a Madison Avenue bar or a good restaurant now and then, how dull it all was compared to the worst little trattoria in Venice with its tables of green salads, trays of wonderful cheeses, and its friendly waiters bringing you the best wine in the world! ‘I certainly do envy you sitting there in Venice in an old palazzo!’ Bob wrote. ‘Do you take a lot of gondola rides? How are the girls? Are you getting so cultured you won’t speak to any of us when you come back? How long are you staying, anyway ?

Our interests, goals, and ambitions must be centered on the all-embracing task the gospel sets before us. Paul describes this in Romans 15:20: “My ambition has always been to preach the Good News where the name of Christ has never been heard, rather than where a church has already been started by someone else

Many has been the night that I have knelt at the side of my bed and prayed to your mother, asking for guidance on how best to respond to your willfulness. And in all these years, your mother—God rest her soul—has not answered me once. So I have had to rely on my memories of how she cared for you. Though you were only twelve when she died, you were plenty contrary already. And when I would express my concern about that, your mother would tell me to be patient. Ed, she would say, our youngest is strong in spirit, and that should stand her in good stead when she becomes a woman. What we need to do is give her a little time and space.

Together we are called to ask, What does it mean to be followers of Christ in our local community? In what ways do our values and beliefs shape how we live out the gospel and its implications in our cultural context? How can we best communicate the hope and truth in Jesus’ Kingdom to our friends, neighbors, coworkers, and family?

Collins, echoing Ed Catmull, “What separates people is the return on luck, what you do with it when you get it. What matters is how you play the hand you’re dealt.” He continues, “You don’t leave the game, until it’s not your choice. Steve Jobs had great luck at arriving at the birth of an industry. Then he had bad luck in getting booted out. But Steve played whatever hand he was dealt to the best of his ability. Sometimes you create the hand, by giving yourself challenges that will make you stronger, where you don’t even know what’s next. That’s the beauty of the story. Steve’s almost like the Tom Hanks character in Castaway—just keep breathing because you don’t know what the tide will bring in tomorrow.

He said he enjoyed doing security work for Mr. Jimmerson, keeping nuts and gangsters out of grenade range of the Master, but that one day he hoped to marry a woman who owned a Jeep with raised white letters on the tires. He would take her home and ride around town some. “Look,” the people would say, “there goes Ed in four-wheel drive, with his pretty wife at his side.” The way to get women, he said, was with a camera. Chloroform was no good, at best a makeshift. But all the girls liked to pose for a camera and became immediately submissive to anyone carrying a great tangle of photographic equipment from his shoulders. You didn’t even need film. He said he had once killed a man when he was in the Great Berets by ramming a pencil up his nose and into his brain. Babcock said, “It’s the Green Berets.” "What did I say?" "You said the Great Berets. But you weren’t in the Green Berets or the Great Berets either one, Ed. I don’t know why you want to say things like that. I’ve seen your records." "I was in a ward with a guy named Danny who was a Green Beret." "Yes, but that’s not the same thing.

Sorgan tried his very best not to think about how long it must have taken for a stream that small to eat its way down through solid rock to form its current bed. Sorgan knew exactly what the word “hundred” meant, but when numbers wandered off toward “thousand”—or even “million”—and the people who used those terms were talking about years, Sorgan’s mind shied back in horror.

You don’t have to be embarrassed,” Rake said. “About any of it. You aren’t an emotional nightmare.” She gave him a skeptical look. “You’re … alive.” She blinked at him, her eyebrows furrowing. “Alive?” Rake waved his hand, heat crawling up his skin like he’d just told her something way too honest. “You know. Lively. Energetic. There’s a sort of … I don’t know … vibrancy about you.

I dont make excuses for the way I think. Not no more. I talk to my daughter. She would be thirty now. That's all right. I dont care how that sounds. I like talkin to her. Call it superstitious or whatever you want. I know that over the years I have give her the heart I always wanted for myself and that's all right. That's why I listen to her. I know I'll always get the best from her. It dont get mixed up with my own ignorance or my own meanness. I know how that sounds and I guess I'd have to say that I dont care. I never even told my wife and we dont have a whole lot of secrets from one another. I dont think she'd say I'm crazy but some might. Ed Tom? Year, they had to swear out a lunacy warrant. I hear they're feeding him under the door. That's all right. I listen to what she says and what she says makes good sense. I wish she'd say more of it. I can use all that help I can get. Well, that's enough of that.

No matter how much the prisoners were vilified by the politicians and the press as filthy dregs and toxic scum, still, heaps of stick-legged corpses can’t be hidden from view indefinitely. The odd unexplained death, maybe – there has always been the odd unexplained death, says Ed, shrugging – but not heaps. Some snoop would make a phone video; such things can escape despite the best attempts to keep things under hatches, and who knows what sort of uproar, not to mention uprising, might result? Stan

A terrible skipper was going back and forth through the anchorage, searching for a place to drop the hook before dark. Looking up to heaven he said, "Lord take pity on me.   If you find me a good spot, I will donate to charity, give up the demon rum, treat women with respect, pay my taxes, and never again give my crew all of the blame and none of the glory!" Miraculously, the boat with the best spot in the bay began pulling up anchor to leave. The skipper looked up again and said, "Never mind, I found one myself.

I want to show you where I grew up,” he said, his voice hoarse. “Take you to a new corner of the world to explore. I want you to meet my nan and I want my mum to babysit our child. I want to introduce my friends from uni to the girl of my dreams, so they can see what a lovesick idiot you’ve made me. I want to show you off and hold your hand. I want to take you to the beach and ogle you in a bikini. I want to take you camping and make love to you under the stars. I want to hand over all my old memories because I only want new ones with you.

We’re supposed to be sharing our memories of Dave Jones. I never met him, so I’m not much help, but you did. What was he like?” Jones glanced at Molly. “Well. He was . . . tall.” “Tall,” Gina shot Molly a look, too. Except hers was loaded with Can you believe this idiot? “Very tall,” Jones told her. “Taller than me.” He stood up. “I really must go.” He handed Molly his mug, making sure their fingers touched, albeit too briefly, then thank-you-ed and good-evening-ed his way out of the tent. Molly didn’t wait for his footsteps to fade away before turning to Gina. “Are you all right?” “Are you all right?” Gina countered, sotto voce. “Brother, could this guy be any more clueless? You wanted to talk about Jones and . . . Best he can manage is he’s tall? And did he really think I was interested in whether the fourth seat or the fifth seat behind the bus driver had more of its original pudding?” Molly covered her smile with her hand. That had been excessive. “Some people talk when they’re nervous,” she suggested. And some people talked when they wanted to make sure other people wouldn’t talk.

As an organization, McKinsey is extremely good at figuring out how much a team can do over the length of a typical study. The best EDs can balance the competing demands of client and team to a nicety; they tell the client, “We’re going to do X and Y. We could do Z, but it would kill the team,” while telling the team, “Look, we’ve already promised the client that we would do Z, so we’ve got to deliver.” They then work the team to its limit while simultaneously making the client feel that he is getting value for money and exceeding his expectations.

Whatever the case, it works for him. He loses a wife, and wins another quickly. He loses a fish collection, and rebuilds a bigger one. He is promoted to higher and higher offices. The awards and medals start clattering in, for teaching, for ichthyology, for contributions to higher ed. An odd alchemy of delusion right before your eyes. Little lies transmuting into bronze, silver, gold. Forget millennia of warnings to stay humble; maybe this is just how it works in a godless system. Maybe David Starr Jordan is proof that a steady dose of hubris is the best way of overcoming doomed odds.

give a credit. Or whatever else we think is best.” Like 140 or so of her fellow employees, Michelle was an owner of ECCO. She was a member of the employee stock ownership plan (ESOP) that controlled 58 percent of the company’s stock. When I met her, her stake was worth $12,000. More important, she felt like an owner and believed she was treated like one. She had a lot of direct contact with the CEO, Ed Zimmer. Among other things, he held a regular monthly lunch with all the people who had a birthday that month, and they talked about themselves and the company and whatever else they wanted to discuss.

Toyota wasn’t really worried that it would give away its “secret sauce.” Toyota’s competitive advantage rested firmly in its proprietary, complex, and often unspoken processes. In hindsight, Ernie Schaefer, a longtime GM manager who toured the Toyota plant, told NPR’s This American Life that he realized that there were no special secrets to see on the manufacturing floors. “You know, they never prohibited us from walking through the plant, understanding, even asking questions of some of their key people,” Schaefer said. “I’ve often puzzled over that, why they did that. And I think they recognized we were asking the wrong questions. We didn’t understand this bigger picture.” It’s no surprise, really. Processes are often hard to see—they’re a combination of both formal, defined, and documented steps and expectations and informal, habitual routines or ways of working that have evolved over time. But they matter profoundly. As MIT’s Edgar Schein has explored and discussed, processes are a critical part of the unspoken culture of an organization. 1 They enforce “this is what matters most to us.” Processes are intangible; they belong to the company. They emerge from hundreds and hundreds of small decisions about how to solve a problem. They’re critical to strategy, but they also can’t easily be copied. Pixar Animation Studios, too, has openly shared its creative process with the world. Pixar’s longtime president Ed Catmull has literally written the book on how the digital film company fosters collective creativity2—there are fixed processes about how a movie idea is generated, critiqued, improved, and perfected. Yet Pixar’s competitors have yet to equal Pixar’s successes. Like Toyota, Southern New Hampshire University has been open with would-be competitors, regularly offering tours and visits to other educational institutions. As President Paul LeBlanc sees it, competition is always possible from well-financed organizations with more powerful brand recognition. But those assets alone aren’t enough to give them a leg up. SNHU has taken years to craft and integrate the right experiences and processes for its students and they would be exceedingly difficult for a would-be competitor to copy. SNHU did not invent all its tactics for recruiting and serving its online students. It borrowed from some of the best practices of the for-profit educational sector. But what it’s done with laser focus is to ensure that all its processes—hundreds and hundreds of individual “this is how we do it” processes—focus specifically on how to best respond to the job students are hiring it for. “We think we have advantages by ‘owning’ these processes internally,” LeBlanc says, “and some of that is tied to our culture and passion for students.

Flying fighters is simply an assignment, but being a fighter pilot isn’t. Being a fighter pilot is a state-of-mind. It’s an attitude toward your job, toward the mission, toward the way you live your life. You don’t have to fly fighters to be a fighter pilot. You’ve simply got to have the attitude. There are fighter pilots driving B-52s and fighter pilots hauling trash. They may not have the flash and glamour, but they are the best they can possibly be at the job they’ve got to do. There are pilots who fly fighters and there are fighter pilots. You guys want to be fighter pilots, not pilots flying fighters. Look for the difference.” This is profound stuff for the Korat bar. It makes sense to me. I’ve thought a lot about

As bad as it was—and you paid a heavy price for being a paratrooper, believe me, always put on the front lines under bad conditions—and even with the emotional scars you live with, I'm glad I did it. All goodness came out of it. I would never have had the opportunity to meet guys like Winters, Guarnere, Toye, Ed Joint and Joe Lesiewksi, Malarkey, J.D. Henderson, Shifty Powers, Chuck Grant, One Lung McClung, Compton, Mike McMann, and most important, Muck, Penkala, Campbell, and Julian, who never came back. Guarnere I don't have to mention, he's nuts, he always let's me know he's around! It makes you feel good that you were with these guys all over Europe in some tough spots, guys you shared a hole with, and guys who saved your life ...

As director Brad Bird sees it, every creative organization-be it an animation studio or a record label-is an ecosystem. 'You need all the seasons,' he says. 'You need storms. It's like an ecology. To view lack of conflict as optimum is like saying a sunny day is optimum. A sunny day is when the sun wins out over the rain. There's no conflict. You have a clear winner. But if every day is sunny and it doesn't rain, things don't grow. And if it's sunny all the time-if, in fact, we don't even have night-all kinds of things don't happen and the planet dries up. The key is to view conflict as essential, because that's how we know the best ideas will be tested and survive. You know, it can't only be sunlight.' It is management's job to figure out how to help other see conflict as healthy-as a route to balance, which benefits us all in the long run.

I'm going to get lecture-y for a second and add that I think the entire idea of tops and bottems, especially when coming from straight people who fetishize gay people, is an attempt to place some sort of hetero world over gay people. "Oh your're a bottom, so you're the woman." Gay guys who are strictly tops or bottoms tend to embrace this idea, too. Being a top only means you're "manly" or whatever because not being manly is considered bad by like adults and TV and stuff. Gay guys can buy into that crap just as easy as straight people. Whenever you see masc for masc on Grindr or whatever, what you're seeing is someone saying," I don't want people to think I'm like a woman, and I don;t want people to think that you're like a woman because people will think less of us." Sure people have preference but these ideas of masculine and feminine are kind of meaningless. I wear make-up. I think I'm pretty manly! We're all told this crap all the time, but you can reject it. Instead you're enforcing the idea that there is masculine and there is feminine, and that masculine is, for some unexplained reason, better. Finally, and this should probably be clear after the last bit, but you cant tell a top or a bottom or what a person's preferences are just by looking at him! Big, harry, muscled men love taking it up the ass. Trust me, I know. And slim, make-up wearing types, we love to f@$%. And in my case, get f@$%ed, too. Like I said, versatility is the best. So, in summary, it's wrong to assume all gay guys are having anal sex all the time. And it's ridiculous and offensive and stereotyping and hurtful to think that those who are penetrated are girly and those who penetrate are manly, something you've been doing. ... You're email is more like a mean joke you tell your friends, and I think that is because secretly you hate the way you're always being told what a girl should be like. And when you see a gay guy blurring the gender lines a little, like me, you're jealous of him. You want to put him in his place. You want to say, "he's not a man." Because if you can't blur those gender lines without being told you're gross or wrong, then you want to make sure that anyone who does cross those gender lines gets punished the way you would. But you shouldn't be punishing gay guys. You should be braking down the barriers that keep you from being who YOU want to be!

The key to preventing this is balance. I see the give and take between different constituencies in a business as central to its success. So when I talk about taming the Beast, what I really mean is that keeping its needs balanced with the needs of other, more creative facets of your company will make you stronger. Let me give you an example of what I mean, drawn from the business I know best. In animation, we have many constituencies: story, art, budget, technology, finance, production, marketing, and consumer products. The people within each constituency have priorities that are important—and often opposing. The writer and director want to tell the most affecting story possible; the production designer wants the film to look beautiful; the technical directors want flawless effects; finance wants to keep the budgets within limits; marketing wants a hook that is easily sold to potential viewers; the consumer products people want appealing characters to turn into plush toys and to plaster on lunchboxes and T-shirts; the production managers try to keep everyone happy—and to keep the whole enterprise from spiraling out of control. And so on. Each group is focused on its own needs, which means that no one has a clear view of how their decisions impact other groups; each group is under pressure to perform well, which means achieving stated goals. Particularly in the early months of a project, these goals—which are subgoals, really, in the making of a film—are often easier to articulate and explain than the film itself. But if the director is able to get everything he or she wants, we will likely end up with a film that’s too long. If the marketing people get their way, we will only make a film that mimics those that have already been “proven” to succeed—in other words, familiar to viewers but in all likelihood a creative failure. Each group, then, is trying to do the right thing, but they’re pulling in different directions. If any one of those groups “wins,” we lose. In an unhealthy culture, each group believes that if their objectives trump the goals of the other groups, the company will be better off. In a healthy culture, all constituencies recognize the importance of balancing competing desires—they want to be heard, but they don’t have to win. Their interaction with one another—the push and pull that occurs naturally when talented people are given clear goals—yields the balance we seek. But that only happens if they understand that achieving balance is a central goal of the company.

So why bother investing in one's memory in the age of externalized memories? The best answer I can give is the one that I received unwittingly from EP, whose memory had been so completely lost that he could not place himself rin time or space, or relative to other people. That is: How we perceive the world and how we act in it are products of how and what we remember. We're all just a bundle of of habits shaped by our memories. And to the extent that we control our lives, we do so by gradually altering those habits, which is to say the networks or our memory. No lasting joke, invention, insight, or work of art was ever produced by an external memory. Not yet, at least. Or ability to find humour in the world, to make connections between previously unconnected notions, to create new ideas, to share in a common culture: All these essentially human acts depend on memory. Now more than ever, as the role of memory in our culture erodes at a faster pace than ever before, we need to cultivate our ability to remember. Our memories make us who we are. They are the seat of our values ad source of our character. [...] That's what Ed had been trying to impart to me from the beginning: that memory training is not just fro the sake of performing partyb tricks; it's about nurturing something profoundly and essentially human.

I’ve always hated dating,” I said instead. “In fact, if I could bypass all that might I bestow upon you a kiss business, I would. Why can’t we all just skip to the comfortable part of relationships? Go straight to the bit where you can walk around in your undies, let farts go and blame them on the dog, and leave the door open when you’re taking a piss?” “First of all, there is no part of a relationship that should involve that last bit, and second of all, dating is the best part. All those butterflies and excitement, the sexual tension. Wanting to skip to the comfortable bit is laziness. It means you don’t have to put in any effort to woo someone. Also, if memory serves, you’ve never had a relationship that lasted more than six months.” “Thanks for the reminder, oh Sarah of Ye Old Wet Blanket,” I groused, but she was right. I hadn’t dated anyone for longer than six months; and even then it hadn’t really been a relationship with any meaningful or lasting impact. “Ye Old Wet Blanket was my grandmother’s name, I’ll have you know...You’re thirty years old, practically a baby. You’ve just burned yourself out. You need to find the excitement in life again, the thrill to be had from simple things.” “I do get a thrill from simple things,” I countered. “Didn’t I mention I fixed my tap this weekend? And I had Earl Grey tea with breakfast.” “Oh. Stop. Too much excitement. I can’t handle it.

Pete has a few methods he uses to help manage people through the fears brought on by pre-production chaos. “Sometimes in meetings, I sense people seizing up, not wanting to even talk about changes,” he says. “So I try to trick them. I’ll say, ‘This would be a big change if we were really going to do it, but just as a thought exercise, what if …’ Or, ‘I’m not actually suggesting this, but go with me for a minute …’ If people anticipate the production pressures, they’ll close the door to new ideas—so you have to pretend you’re not actually going to do anything, we’re just talking, just playing around. Then if you hit upon some new idea that clearly works, people are excited about it and are happier to act on the change.” Another trick is to encourage people to play. “Some of the best ideas come out of joking around, which only comes when you (or the boss) give yourself permission to do it,” Pete says. “It can feel like a waste of time to watch YouTube videos or to tell stories of what happened last weekend, but it can actually be very productive in the long run. I’ve heard some people describe creativity as ‘unexpected connections between unrelated concepts or ideas.’ If that’s at all true, you have to be in a certain mindset to make those connections. So when I sense we’re getting nowhere, I just shut things down. We all go off to something else. Later, once the mood has shifted, I’ll attack the problem again.

They taught him how to milk cows and now they expected him to tame lions. Perhaps they expected him to behave like all good lion tamers. Use a whip and a chair. But what happens to the best lion tamer when he puts down his whip and his chair. Goddamnit! It was wrong. He felt cheated, he felt almost violated. He felt cheated for himself, and he felt cheated for guys like Joshua Edwards who wanted to teach and who didn’t know how to teach because he’d been pumped full of manure and theoretical hogwash. Why hadn’t anyone told them, in plain, frank English, just what to do? Couldn’t someone, somewhere along the line, have told them? Not one single college instructor? Not someone from the board of Ed, someone to orientate them after they’d passed the emergency exam? Not anyone? Now one sonofabitch somewhere who gave a good goddamn? Not even Stanley? Not even Small? Did they have to figure it out for themselves, sink and swim, kill or be killed? Rick had never been told how to stop in his class. He’d never been told what to do with a second term student who doesn’t even know how to write down his own goddamn name on a sheet of paper. He didn’t know, he’d never been advised on the proper tactics for dealing with a boy whose I.Q. was 66, a big, fat, round, moronic 66. He hadn’t been taught about kids’ yelling out in class, not one kid, not the occasional “difficult child” the ed courses had loftily philosophized about, not him. But a whole goddamn, shouting, screaming class load of them all yelling their sonofbitching heads off. What do you do with a kid who can’t read even though he’s fifteen years old? Recommend him for special reading classes, sure. And what do you do when those special reading classes are loaded to the asshole, packed because there are kids who can’t read in abundance, and you have to take only those who can’t read the worst, dumping them onto a teacher who’s already overloaded and those who doesn’t want to teach a remedial class to begin with? And what do you with that poor ignorant jerk? Do you call him on class, knowing damn well he hasn’t read the assignment because he doesn’t know how to read? Or do you ignore him? Or do you ask him to stop by after school, knowing he would prefer playing stickball to learning how to read. And knowing he considers himself liberated the moment the bell sounds at the end of the eighth period. What do you do when you’ve explained something patiently and fully, explained it just the way you were taught to explain in your education courses, explained in minute detail, and you look out at your class and see that stretching, vacant wall of blank, blank faces and you know nothing has penetrated, not a goddamn thing has sunk in? What do you do then? Give them all board erasers to clean. What do you do when you call on a kid and ask “What did that last passage mean?”and the kid stands there without any idea of what the passage meant , and you know that he’s not alone, you know every other kid in the class hasn’t the faintest idea either? What the hell do you do then? Do you go home and browse through the philosophy of education books the G.I bill generously provided. Do you scratch your ugly head and seek enlightenment from the educational psychology texts? Do you consult Dewey? And who the hell do you condemn, just who? Do you condemn elementary schools for sending a kid on to high school without knowing how to read, without knowing how to write his own name on a piece of paper? Do you condemn the masterminds who plot the education systems of a nation, or a state or a city?

I WANT TO end this list by talking a little more about the founding of Pixar University and Elyse Klaidman’s mind-expanding drawing classes in particular. Those first classes were such a success—of the 120 people who worked at Pixar then, 100 enrolled—that we gradually began expanding P.U.’s curriculum. Sculpting, painting, acting, meditation, belly dancing, live-action filmmaking, computer programming, design and color theory, ballet—over the years, we have offered free classes in all of them. This meant spending not only the time to find the best outside teachers but also the real cost of freeing people up during their workday to take the classes. So what exactly was Pixar getting out of all of this? It wasn’t that the class material directly enhanced our employees’ job performance. Instead, there was something about an apprentice lighting technician sitting alongside an experienced animator, who in turn was sitting next to someone who worked in legal or accounting or security—that proved immensely valuable. In the classroom setting, people interacted in a way they didn’t in the workplace. They felt free to be goofy, relaxed, open, vulnerable. Hierarchy did not apply, and as a result, communication thrived. Simply by providing an excuse for us all to toil side by side, humbled by the challenge of sketching a self-portrait or writing computer code or taming a lump of clay, P.U. changed the culture for the better. It taught everyone at Pixar, no matter their title, to respect the work that their colleagues did. And it made us all beginners again. Creativity involves missteps and imperfections. I wanted our people to get comfortable with that idea—that both the organization and its members should be willing, at times, to operate on the edge. I can understand that the leaders of many companies might wonder whether or not such classes would truly be useful, worth the expense. And I’ll admit that these social interactions I describe were an unexpected benefit. But the purpose of P.U. was never to turn programmers into artists or artists into belly dancers. Instead, it was to send a signal about how important it is for every one of us to keep learning new things. That, too, is a key part of remaining flexible: keeping our brains nimble by pushing ourselves to try things we haven’t tried before. That’s what P.U. lets our people do, and I believe it makes us stronger.

The best way to get a handle on the subject would be to ask the experts, but one does not simply walk into a church or synagogue and ask to speak with a demonologist. There are not that many of them; their names are confidential, and they are obliged to report their experiences only to their superiors. Even Ed Warren will not tell all about these horrendous black spirits that come in the night bearing messages and proclamations of blasphemy. When pressed on the matter, in fact, Ed’s reply is: “There are things known to priests and myself that are best left unsaid.” Upon what, then, does Ed Warren base his opinions? Is there proper evidence or corroboration to substantiate his claims? “People who aren’t familiar with the phenomenon sometimes ask me if I’m not involved in a sort of ultrarealistic hallucination, like Don Quixote jousting with windmills. Well, hallucinations are visionary experiences. This, on the other hand, is a phenomenon that hits back. My knowledge of the subject is no different than that of learned clergymen, and they’ll tell you as plainly as I will that this isn’t something to be easily checked off as a bad dream. “I can support everything I say with bona fide evidence,” Ed goes on, “and testimony by credible witnesses and blue-ribbon professionals. There is no conjecture involved here. My statements about the nature of the demonic spirit are based on my own firsthand experiences over thirty years in this work, backed up by the experiences of other recognized demonologists, plus the experiences of the exorcist clergy, plus the testimony of hundreds of witnesses who’ve been these spirits’ victims, plus the full weight of hard physical evidence. Theological dogma about the demonic simply proves consistent with my own findings about these spirits in real life. But let me be more specific. “The inhuman spirit often identifies itself as the devil and then—through physical or psychological means—proves itself to be just that. Again speaking from my own personal experiences, I have been burned by these invisible forces of pandemonium. I have been slashed and cut; these spirits have gouged marks and symbols on my body. I’ve been thrown around the room like a toy. My arms have been twisted up behind me until they’ve ached for a week. I’ve incurred sudden illnesses to knock me out of an investigation. Physicalized monstrosities have manifested before me, threatening death,

I awake with a start, shaking the cobwebs of sleep from my mind. It’s pitch-dark out, the wind howling. It takes a couple seconds to get my bearings, to realize I’m in my parents’ bed, Ryder beside me, on his side, facing me. Our hands are still joined, though our fingers are slack now. “Hey, you,” he says sleepily. “That one was loud, huh?” “What was?” “Thunder. Rattled the windows pretty bad.” “What time is it?” “Middle of the night, I’d say.” I could check my phone, but that would require sitting up and letting go of his hand. Right now, I don’t want to do that. I’m too comfortable. “Have you gotten any sleep at all?” I ask him, my mouth dry and cottony. “I think I drifted off for a little bit. Till…you know…the thunder started up again.” “Oh. Sorry.” “It should calm down some when the eye moves through.” “If there’s still an eye by the time it gets here. The center of circulation usually starts breaking up once it goes inland.” Yeah, all those hours watching the Weather Channel occasionally come in handy. He gives my hand a gentle squeeze. “Wow, maybe you should consider studying meteorology. You know, if the whole film-school thing doesn’t work out for you.” “I could double major,” I shoot back. “I bet you could.” “What are you going to study?” I ask, curious now. “I mean, besides football. You’ve got to major in something, don’t you?” He doesn’t answer right away. I wonder what’s going through his head--why he’s hesitating. “Astrophysics,” he says at last. “Yeah, right.” I roll my eyes. “Fine, if you don’t want to tell me…” “I’m serious. Astrophysics for undergrad. And then maybe…astronomy.” “What, you mean in graduate school?” He just nods. “You’re serious? You’re going to major in something that tough? I mean, most football players major in something like phys ed or underwater basket weaving, don’t they?” “Greg McElroy majored in business marketing,” he says with a shrug, ignoring my jab. “Yeah, but…astrophysics? What’s the point, if you’re just going to play pro football after you graduate anyway?” “Who says I want to play pro football?” he asks, releasing my hand. “Are you kidding me?” I sit up, staring at him in disbelief. He’s the best quarterback in the state of Mississippi. I mean, football is what he does…It’s his life. Why wouldn’t he play pro ball? He rolls over onto his back, staring at the ceiling, his arms folded behind his head. “Right, I’m just some dumb jock.” “Oh, please. Everyone knows you’re the smartest kid in our class. You always have been. I’d give anything for it to come as easily to me as it does to you.” He sits up abruptly, facing me. “You think it’s easy for me? I work my ass off. You have no idea what I’m working toward. Or what I’m up against,” he adds, shaking his head. “Probably not,” I concede. “Anyway, if anyone can major in astrophysics and play SEC ball at the same time, you can. But you might want to lose the attitude.” He drops his head into his hands. “I’m sorry, Jem. It’s just…everyone has all these expectations. My parents, the football coach--” “You think I don’t get that? Trust me. I get it better than just about anyone.” He lets out a sigh. “I guess our families have pretty much planned out our lives for us, haven’t they?” “They think they have, that’s for sure,” I say.

Performance measure. Throughout this book, the term performance measure refers to an indicator used by management to measure, report, and improve performance. Performance measures are classed as key result indicators, result indicators, performance indicators, or key performance indicators. Critical success factors (CSFs). CSFs are the list of issues or aspects of organizational performance that determine ongoing health, vitality, and wellbeing. Normally there are between five and eight CSFs in any organization. Success factors. A list of 30 or so issues or aspects of organizational performance that management knows are important in order to perform well in any given sector/ industry. Some of these success factors are much more important; these are known as critical success factors. Balanced scorecard. A term first introduced by Kaplan and Norton describing how you need to measure performance in a more holistic way. You need to see an organization’s performance in a number of different perspectives. For the purposes of this book, there are six perspectives in a balanced scorecard (see Exhibit 1.7). Oracles and young guns. In an organization, oracles are those gray-haired individuals who have seen it all before. They are often considered to be slow, ponderous, and, quite frankly, a nuisance by the new management. Often they are retired early or made redundant only to be rehired as contractors at twice their previous salary when management realizes they have lost too much institutional knowledge. Their considered pace is often a reflection that they can see that an exercise is futile because it has failed twice before. The young guns are fearless and precocious leaders of the future who are not afraid to go where angels fear to tread. These staff members have not yet achieved management positions. The mixing of the oracles and young guns during a KPI project benefits both parties and the organization. The young guns learn much and the oracles rediscover their energy being around these live wires. Empowerment. For the purposes of this book, empowerment is an outcome of a process that matches competencies, skills, and motivations with the required level of autonomy and responsibility in the workplace. Senior management team (SMT). The team comprised of the CEO and all direct reports. Better practice. The efficient and effective way management and staff undertake business activities in all key processes: leadership, planning, customers, suppliers, community relations, production and supply of products and services, employee wellbeing, and so forth. Best practice. A commonly misused term, especially because what is best practice for one organization may not be best practice for another, albeit they are in the same sector. Best practice is where better practices, when effectively linked together, lead to sustainable world-class outcomes in quality, customer service, flexibility, timeliness, innovation, cost, and competitiveness. Best-practice organizations commonly use the latest time-saving technologies, always focus on the 80/20, are members of quality management and continuous improvement professional bodies, and utilize benchmarking. Exhibit 1.10 shows the contents of the toolkit used by best-practice organizations to achieve world-class performance. EXHIBIT 1.10 Best-Practice Toolkit Benchmarking. An ongoing, systematic process to search for international better practices, compare against them, and then introduce them, modified where necessary, into your organization. Benchmarking may be focused on products, services, business practices, and processes of recognized leading organizations.