Don't Initiate Quotes

The best way to not feel hopeless is to get up and do something. Don’t wait for good things to happen to you. If you go out and make some good things happen, you will fill the world with hope, you will fill yourself with hope.

If you try anything, if you try to lose weight, or to improve yourself, or to love, or to make the world a better place, you have already achieved something wonderful, before you even begin. Forget failure. If things don't work out the way you want, hold your head up high and be proud. And try again. And again. And again!

Lucky Charms are like the vampires of breakfast cereal. They're magical, they're delicious, they're a little bit dangerous and bad for you. They initially make you feel great, but then over time you realize that maybe your relationship with Lucky Charms is just a little bit unhealthy and you start to think, 'Maybe I don't want to be in a long-term relationship with a breakfast cereal that tastes delicious but damages my health.' But then the Lucky Charms gets all stalker on you and for some reason you kind of like that. It makes you feel special. So yeah, you spend your life with Lucky Charms. That's awesome. That's a great way to... get diabetes.

Go out in the woods, go out. If you don't go out in the woods nothing will ever happen and your life will never begin.

I'd like to repeat the advice that I gave you before, in that I think you really should make a radical change in your lifestyle and begin to boldly do things which you may previously never have thought of doing, or been too hesitant to attempt. So many people live within unhappy circumstances and yet will not take the initiative to change their situation because they are conditioned to a life of security, conformity, and conservatism, all of which may appear to give one peace of mind, but in reality nothing is more damaging to the adventurous spirit within a man than a secure future. The very basic core of a man's living spirit is his passion for adventure. The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun. If you want to get more out of life, Ron, you must lose your inclination for monotonous security and adopt a helter-skelter style of life that will at first appear to you to be crazy. But once you become accustomed to such a life you will see its full meaning and its incredible beauty. And so, Ron, in short, get out of Salton City and hit the Road. I guarantee you will be very glad you did. But I fear that you will ignore my advice. You think that I am stubborn, but you are even more stubborn than me. You had a wonderful chance on your drive back to see one of the greatest sights on earth, the Grand Canyon, something every American should see at least once in his life. But for some reason incomprehensible to me you wanted nothing but to bolt for home as quickly as possible, right back to the same situation which you see day after day after day. I fear you will follow this same inclination in the future and thus fail to discover all the wonderful things that God has placed around us to discover. Don't settle down and sit in one place. Move around, be nomadic, make each day a new horizon. You are still going to live a long time, Ron, and it would be a shame if you did not take the opportunity to revolutionize your life and move into an entirely new realm of experience. You are wrong if you think Joy emanates only or principally from human relationships. God has placed it all around us. It is in everything and anything we might experience. We just have to have the courage to turn against our habitual lifestyle and engage in unconventional living. My point is that you do not need me or anyone else around to bring this new kind of light in your life. It is simply waiting out there for you to grasp it, and all you have to do is reach for it. The only person you are fighting is yourself and your stubbornness to engage in new circumstances.

Don't wait for your ship to come in, swim out to it.

You’re crude.” "I’m crude?” "You just offered to make me your whore.” "To be the Consort of a Master vampire is an honor, Initiate, not an insult.” "It’s an insult to me. I’m not going to be your—anyone’s—sexual outlet. When that . . . happens for me, when I meet him, I want partnership. Love. You don’t trust me enough for the former, and I’m not even sure you’re capable of the latter.

You don't actually do a project; you can only do action steps related to it. When enough of the right action steps have been taken, some situation will have been created that matches your initial picture of the outcome closely enough that you can call it "done.

Nyx’s quasar eyes burned. “Of course not. I would not let my horses eat you, any more than I would let Akhlys kill you. Such fine prizes, I will kill myself!” Annabeth didn’t feel particularly witty or courageous, but her instincts told her to take the initiative, or this would be a very short conversation. “Oh, don’t kill yourself!” she cried. “We’re not that scary.” The goddess lowered her whip. “What? No, I didn’t mean—” “Well, I hope not!” Annabeth looked at Percy and forced a laugh. “We wouldn’t want to scare her, would we?” “Ha, ha,” Percy said weakly. “No, we wouldn’t.

Disappointment will come when your effort does not give you the expected return. If things don’t go as planned or if you face failure. Failure is extremely difficult to handle, but those that do come out stronger. What did this failure teach me? is the question you will need to ask. You will feel miserable. You will want to quit, like I wanted to when nine publishers rejected my first book. Some IITians kill themselves over low grades – how silly is that? But that is how much failure can hurt you. But it’s life. If challenges could always be overcome, they would cease to be a challenge. And remember – if you are failing at something, that means you are at your limit or potential. And that’s where you want to be. Disappointment’ s cousin is Frustration, the second storm. Have you ever been frustrated? It happens when things are stuck. This is especially relevant in India. From traffic jams to getting that job you deserve, sometimes things take so long that you don’t know if you chose the right goal. After books, I set the goal of writing for Bollywood, as I thought they needed writers. I am called extremely lucky, but it took me five years to get close to a release. Frustration saps excitement, and turns your initial energy into something negative, making you a bitter person. How did I deal with it? A realistic assessment of the time involved – movies take a long time to make even though they are watched quickly, seeking a certain enjoyment in the process rather than the end result – at least I was learning how to write scripts, having a side plan – I had my third book to write and even something as simple as pleasurable distractions in your life – friends, food, travel can help you overcome it. Remember, nothing is to be taken seriously. Frustration is a sign somewhere, you took it too seriously.

When you're a boy your life can be measured out as a series of uncomfortable conversations reluctantly initiated by adults in an effort to tell you things that you either already know or really don't want to know.

Real men don't dance to other people's tune, instead, they play for others to dance.

I don't know if you've ever noticed this, but first impressions are often entirely wrong. You can look at a painting for the first time, for example, and not like it at all, but after looking at it a little longer you may find it very pleasing. The first time you try Gorgonzola cheese you may find it too strong, but when you are older you may want to eat nothing but Gorgonzola cheese. Klaus, when Sunny was born, did not like her at all, but by the time she was six weeks old the two of them were thick as thieves. Your initial opinion on just about anything may change over time.

Try to maintain the perspective that, in time, everything disintegrates and returns to its initial form.

Today, not starting is far, far worse than being wrong. If you start, you've got a shot at evolving and adjusting to turn your wrong into a right. But if you don't start, you never get a chance.

Right,' I scoffed, 'Alpha Yam Ergo.' Adrian nodded solemnly. 'A very old and prestigious society.' 'I've never heard of them,' said the girl who'd claimed the first shirt. 'They don't let many people in,' he said. In white paint, he wrote his fake fraternity's initials: AYE. 'Isn't that what pirates say?' asked one of the girls. 'Well, the Alpha Yams have nautical origins,' he explained. To my horror he began painting a pirate skeleton riding a motorcycle. 'Oh, no,' I groaned. 'Not the tattoo.' 'It's our logo,' he said.

Clarity of mission is important for acceleration. If you have a mission, but others don’t understand or your actions contradict it, then it will be less contagious.

Four wanders through the crowd of initiates, watching us as we go through the movements again. When he stops in front of me, my insides twist like someone is stirring them with a fork. He stares at me, his eyes following my body from my head to my feet, not lingering anywhere - a practical, scientific gaze. "You don't have much muscle", he says, "which means you're better off using your knees and elbows. You can put more power behind them." Suddenly he presses a hand to my stomach. His fingers are so long that, though the heel of his hand touches one side of my rib cage, his fingertips still touch the other side. My heart pounds so hard my chest hurts, and I stare at him, wide-eyed. "Never forget to keep tension here", he says in a quiet voice. Four lifts his hand and keeps walking. I feel the pressure of his palm even after he's gone. It's strange, but I have to stop and breathe for a few seconds before I can keep practicing again.

If you feel you don’t know the right people, turn to the next person you see on the street and introduce yourself—that connection could be the key to your future.

Collaborators don’t steal others’ ideas, take advantage of people, or sit back while others accomplish their tasks for them. Collaborators take action to ensure that everyone with whom they work can enjoy the maximum potential outcome.

Normally my sister, Sadie, or some of our other initiates from Brooklyn House would've come with me. But they were all at the First Nome, in Egypt, for a weeklong training session on controlling cheese demons(yes, they're a real thing; believe me, you don't want to know)

A BILL OF ASSERTIVE RIGHTS I: You have the right to judge your own behavior, thoughts, and emotions, and to take the responsibility for their initiation and consequences upon yourself. II: You have the right to offer no reasons or excuses for justifying your behavior. III: You have the right to judge if you are responsible for finding solutions to other people’s problems. IV: You have the right to change your mind. V: You have the right to make mistakes—and be responsible for them. VI: You have the right to say, “I don’t know.” VII: You have the right to be independent of the goodwill of others before coping with them. VIII: You have the right to be illogical in making decisions. IX: You have the right to say, “I don’t understand.” X: You have the right to say, “I don’t care.” YOU HAVE THE RIGHT TO SAY NO, WITHOUT FEELING GUILTY

Apparently, smiling and joking was an additional sign that I needed "real help." And so I initiated Operation Don't Smile Ever. It's been a very succesful operation. We have perplexed many an enemy.

Don’t simply exist in this world, but grasp life’s potential by the jacket. Dare it to be all it can. Make life historical—a gripping account of accomplishment. Make life a mystery—a challenging, bold adventure. Make life heartfelt—an enduring, poetic romance. Whatever it is you make of your world, live the fairy tale.

What’s your favorite flavor of shit sandwich?” What Manson means is that every single pursuit—no matter how wonderful and exciting and glamorous it may initially seem—comes with its own brand of shit sandwich, its own lousy side effects. As Manson writes with profound wisdom: “Everything sucks, some of the time.” You just have to decide what sort of suckage you’re willing to deal with. So the question is not so much “What are you passionate about?” The question is “What are you passionate enough about that you can endure the most disagreeable aspects of the work?” Manson explains it this way: “If you want to be a professional artist, but you aren’t willing to see your work rejected hundreds, if not thousands, of times, then you’re done before you start. If you want to be a hotshot court lawyer, but can’t stand the eighty-hour workweeks, then I’ve got bad news for you.” Because if you love and want something enough—whatever it is—then you don’t really mind eating the shit sandwich that comes with it.

To me YEs, AND means don't be afraid to contribute. It's your responsibility to contribute. Always make sure you're adding something to the discussion. Your initiations are worthwhile.

We're silent now, both waiting, till I remind myself that I'm the older one and should therefore initiate conversation. But I don't. I don't want to waste this girl with idle chitchat. She's beautiful.

I don’t encourage chaos to initiate a revolution. The only reason to revolt is because the people find the government revolting.

Many people say, "Well, I'd love to make a decision like that, but I'm not sure how I could change my life." They're paralyzed by the fear that they don't know exactly how to turn their dreams into reality. And as a result, they never make the decisions that could make their lives into the masterpieces they deserve to be. I'm here to tell you that it's not important initially to know how you're going to create a result. What's important is to decide you will find a way, no matter what.

Success demands singleness of purpose. You need to be doing fewer things for more effect instead of doing more things with side effects. It is those who concentrate on but one thing at a time who advance in this world. Passion for something leads to disproportionate time practicing or working at it. That time spent eventually translates to skill, and when skill improves, results improve. Better results generally lead to more enjoyment, and more passion and more time is invested. It can be a virtuous cycle all the way to extraordinary results. The ONE Thing shows up time and again in the lives of the successful because it’s a fundamental truth. More than anything else, expertise tracks with hours invested. The pursuit of mastery bears gifts. When people look back on their lives, it is the things they have not done that generate the greatest regret...People’s actions may be troublesome initially; it is their inactions that plague them most with long-term feelings of regret. Make sure every day you do what matters most. When you know what matters most, everything makes sense. When you don’t know what matters most, anything makes sense.

A good friend once told me that true heros don't stand in the sun with a symbol on their chest, cape flying in the breeze for all to see." Fears proclaimed as he kept clapping. "No, they prefer to use the darkness ... the shadows. They are unassuming, and they walk amongst us every day. Who are we?" he asked again, this time louder than before.

Let us remind ourselves of the terminology. A theist believes in a supernatural intelligence who, in addition to his main work of creating the universe in the first place, is still around to oversee and influence the subsequent fate of his initial creation. In many theistic belief systems, the deity is intimately involved in human affairs. He answers prayers; forgives or punishes sins; intervenes in the world by performing miracles; frets about good and bad deeds, and knows when we do them (or even think about doing them). A deist, too, believes in a supernatural intelligence, but one whose activities were confined to setting up the laws that govern the universe in the first place. The deist God never intervenes thereafter, and certainly has no specific interest in human affairs. Pantheists don't believe in a supernatural God at all, but use the word God as a non-supernatural synonym for Nature, or for the Universe, or for the lawfulness that governs its workings. Deists differ from theists in that their God does not answer prayers, is not interested in sins or confessions, does not read our thoughts and does not intervene with capricious miracles. Deists differ from pantheists in that the deist God is some kind of cosmic intelligence, rather than the pantheist's metaphoric or poetic synonym for the laws of the universe. Pantheism is sexed-up atheism. Deism is watered-down theism.

In dog culture, when someone calls you, you should absolutely not come if that results in the ending of something you like or initiation of something you don’t like.

There are moments that change the course of one's lifetime, and often we don't realize how significant those initial may be until years pass.

Powerful people initiate speech more often, talk more overall, and make more eye contact while they’re speaking than powerless people do. When we feel powerful, we speak more slowly and take more time. We don’t rush. We’re not afraid to pause. We feel entitled to the time we’re using.

Damon Isaac King … wait, your initials are—” I grit my teeth. “I know. You don’t think Stacy has made that joke to our parents ever since I came out? ‘No wonder he likes dick when his initials are DIK.

We don’t control our initial reaction, perhaps, but we do control how we respond to it: it’s not what happens first that matters but what you do next.

Normal people don’t play all the toxic games psychological abusers do, and yet, survivors end up initially blaming themselves.

Silence is the warrior’s art — and meditation is his sword. With it, you’ll cut through your illusions. But understand this: the sword’s usefulness depends upon the swordsman. If you don’t know how to use the weapon properly, it can become a dangerous, deluding, or useless tool. Meditation can initially help you to relax. You may put your ‘sword’ on display, proudly show it to friends. The gleam of this sword distracts many meditators until they abandon it to seek other esoteric techniques.

One more thing," I said because I couldn't help myself. "Mallory, if your middle name is Audrey and your initials are M. A. K.. -" She raised an index finger. "Don't say it, Beantown." "We are totally calling you Mack now." "Mallory fumed. "My friends in Belfast used to call me that. Constantly." That wasn't a no so I decided we had permission.

If you don't know or didn't understand, ASK! It's your responsibility to find out. Research; demonstrate an unquenchable desire to know everything about your job. If something is broken or not right, take the initiative to fix it or make

Karma is simply the law of cause and effect. If you plant an apple seed, you don’t a get a mango tree. If we practice hatred or greed, it becomes our way and the world responds accordingly. If we practice awareness or loving-kindness, it becomes our way and the world responds accordingly." "We are heirs to the results of our actions, to the intentions we bring to every moment we initiate. We make ripples upon the ocean of the universe through our very presence.

The details you don’t give in your orders are as important as the ones you do. With all hands aligned to your goals, their cunning and initiative unleashed, you need only transparent sharing of information (What do I know? Who needs to know? Have I told them?) to orchestrate, as opposed to “control” or “synchronize,” a coordinated team.

You go first," Four says. Eric shrug. "Edward." Four leans against the door frame and nods. The moonlight makes his eyes bright. He scans the group of transfer initiates briefly, without calculation and says, "I want the Stiff." .... Heat rushes into my cheeks and I don't know whether to be angry at the people laughing at me or flattered by the fact that he chose me first. "Got something to prove?" asks Eric, with his trademark smirk. "Or you just picking the weak ones, so that if you lose, you'll have someone to blame it on?" Four shrugs. "Something like that." Angry. I should be angry. I scowl at my hands. Whatever Four's strategy is, it's based on the idea that I am weaker than the other initiates. And it gives me a bitter taste in my mouth. i have to prove him wrong-- I have to.

You know why you won fights as an initiate?” I say as I get to my feet. “Because you’re cruel. Because you like to hurt people. And you think you’re special, you think everyone around you is a bunch of sissies who can’t make the tough choices like you can.” He starts to get up, and I kick him in the side so he goes sprawling again. Then I press my foot to his chest, right under his throat, and our eyes meet, his wide and innocent and nothing like what’s inside him. “You are not special,” I say. “I like to hurt people too. I can make the cruelest choice. The difference is, sometimes I don’t, and you always do, and that makes you evil.

In our romantic lives, these moments of jealousy, which scorch our lover’s initials into our flesh and seem to brand us, often vanish into thin air sooner or later. But maybe, if we don’t cave in to them, they’ll vanish sooner, and we’ll be able sooner to try to describe what happened with phrases that fall apart in our hands, meaningless descriptions in voices clouded with scraps of holocaust, memorized episodes that have no context unless you’re inside the story trying to live through it. Once you’re out, all there are are empty spaces strewn in the past where the pain was too great and red-hot jealousy tore through our rooms, or why else would we have painted them all black? Nothing remains, as we look back, but a smile, and “Oh, yes, one night I crouched under a window . . .” But it’s a window too dark to peer through, and you find yourself saying, “I never knew real jealousy. . . .” It elapses into long ago.

First, disruptive products are simpler and cheaper; they generally promise lower margins, not greater profits. Second, disruptive technologies typically are first commercialized in emerging or insignificant markets. And third, leading firms’ most profitable customers generally don’t want, and indeed initially can’t use, products based on disruptive technologies.

Paradoxically, then, network effects businesses must start with especially small markets. Facebook started with just Harvard students—Mark Zuckerberg’s first product was designed to get all his classmates signed up, not to attract all people of Earth. This is why successful network businesses rarely get started by MBA types: the initial markets are so small that they often don’t even appear to be business opportunities at

I choose to suppress the initial categories I want to put people in - rich, poor, together, not together, druggie, yuppie, rocker, loser, winner, cool, uncool. I choose to remember that I don't know their struggle or their pain. I choose to err on the side of grace because someday I'll stand before God, and I pray He'll err on the side of grace with me.

Oh,” Jace said carelessly, as if he hadn’t been waiting out here for the express purpose of seeing Simon off. He looked up, golden gaze casual, then looked away. “You.” Being too cool for school was Jace’s thing. Simon supposed he must have understood and been fond of it, once. “Hey, I figured I wasn’t going to get the chance to ask this again. You and me,” Simon said. “We’re pretty tight, aren’t we?” Jace looked at him for a moment, face very still, and then bounded to his feet and said: “Absolutely. We’re like this.” He crossed two of his fingers together. “Actually, we’re more like this.” He tried to cross them again. “We had a little bit of initial tension, as you may later recall, but that was all cleared up when you came to me and confessed that you were struggling with your feelings of intense jealousy over my—these were your words—stunning good looks and irresistible charm.” “Did I,” said Simon. Jace clapped him on the shoulder. “Yeah, buddy. I remember it clearly.” “Okay, whatever. The thing is … Alec’s always really quiet around me,” Simon said. “Is he just shy, or did I tick him off and I don’t remember it? I wouldn’t like to go away without trying to make things right.” Jace’s expression took on that peculiar stillness again. “I’m glad you asked me that,” he said finally. “There is something more going on. The girls didn’t want me to tell you, but the truth is—

It's just incredible. It just does not explain. Or perhaps that's it: they don't explain and we are not supposed to know. We have a few old mouth-to-mouth tales, we exhume from old trunks and boxes and drawers letters without salutation or signature, in which men and women who once lived and breathed are now merely initials or nicknames out of some now incomprehensible affection which sound to us like Sanskrit or Chocktaw; we see dimly people, the people in whose living blood and seed we ourselves lay dormant and waiting, in this shadowy attenuation of time possessing now heroic proportions, performing their acts of simple passion and simple violence, impervious to time and inexplicable - Yes, Judith, Bon, Henry, Sutpen: all of them. They are there, yet something is missing; they are like a chemical formula exhumed along with the letters from that forgotten chest, carefully, the paper old and faded and falling to pieces, the writing faded, almost indecipherable, yet meaningful, familiar in shape and sense, the name and presence of volatile and sentient forces; you bring them together in the proportions called for, but nothing happens; you re-read, tedious and intent, poring, making sure that you have forgotten nothing, made no miscalculation; you bring them together again and again nothing happens: just the words, the symbols, the shapes themselves, shadowy inscrutable and serene, against that turgid background of a horrible and bloody mischancing of human affairs.

So one way to create an attractive risk/reward situation is to limit downside risk severely by investing in situations that have a large margin of safety. The upside, while still difficult to quantify, will usually take care of itself. In other words, look down, not up, when making your initial investment decision. If you don’t lose money, most of the remaining alternatives are good ones.

Then what is true love?” she asked audaciously. Derian leaned forward, his focus powerfully fixed on her. His voice turned delicate and compelling as he spoke. “Love is so much more than a feeling. True love, Eena, is something that develops over time. It’s not that initial infatuation nor the shivers and butterflies that take your breath away when you’re first attracted to someone. Those things are nice, but they are barely the beginning of what could become true love. The emotions you speak of are temporary and unreliable, elicited when two people come together. The power I speak of grows ever stronger over time until it is steadfast, even in separation. Then, reunited, it solidifies unshakably.” She shook her head. “I don’t quite follow.” The captain inched closer, fixing her with the sincerest of gazes. His hands cupped as if he were holding his very heart within them. “True love is a developed and intense appreciation for someone. It’s that perfect awareness that you are finally whole when she’s with you, and that hollow incompleteness you suffer when she’s gone. True love takes time, Eena. It’s an earned comfort that tells you she’ll be right there beside you no matter what you do, not necessarily happy with your every action, but faithful to you just the same. Love is knowing someone so deeply, understanding her so completely, that you can finish her thoughts without hesitation, confident in reading her face, her body, even her slightest gesture means something to you. Love is years of devotion, sacrifice, commitment, loyalty, trust, faith, and friendship all wrapped up in one. True love does more than cause your heart to flutter, Eena. It upholds your heart when the infatuation no longer makes it flutter.” “Wow.

Our romantic lives are fated to be sad and incomplete, because we are creatures driven by two essential desires which point powerfully in entirely opposing directions. Yet what is worse is our utopian refusal to countenance the divergence, our naive hope that a cost-free synchronisation might somehow be found: that the libertine might live for adventure while avoiding loneliness and chaos. Or that the married Romantic might unite sex with tenderness, and passion with routine.” “Infatuations aren’t delusions. That way a person has of holding their head may truly indicate someone confident, wry and sensitive; they really may have the humour and intelligence implied by their eyes and the tenderness suggested by their mouth. The error of the infatuation is more subtle: a failure to keep in mind the central truth of human nature that everyone – not merely our current partners, in whose multiple failings we are such experts – but everyone will have something substantially and maddeningly wrong with them when we spend more time around them, something so wrong as to make a mockery of those initially rapturous feelings. The only people who can still strike us as normal are those we don’t yet know very well. The bet cure for love is to get to know them better.

You see, we are so afraid to fail, to make mistakes, not only in examinations but in life. To make a mistake is considered terrible because we will be criticized for it, somebody will scold us. But, after all, why should you not make a mistake? Are not all the people in the world making mistakes? And would the world cease to be in this horrible mess if you were never to make a mistake? If you are afraid of making mistakes you will never learn. The older people are making mistakes all the time, but they don’t want you to make mistakes, and thereby they smother your initiative. Why? Because they are afraid that by observing and questioning everything, by experimenting and making mistakes you may find out something for yourself and break away from the authority of your parents, of society, of tradition. That is why the ideal of success is held up for you to follow; and success, you will notice, is always in terms of respectability.

Rewriting is the essence of writing well: it’s where the game is won or lost. That idea is hard to accept. We all have an emotional equity in our first draft; we can’t believe that it wasn’t born perfect. But the odds are close to 100 percent that it wasn’t. Most writers don’t initially say what they want to say, or say it as well as they could.

I’m so fucking tired of this,” I whisper. Ruby’s crouching on the floor in front of me, her hands on my shoulders, the first time she’s ever touched me. “What are you tired of?” she asks. “Hearing him, seeing him, everything I do being laced with him.” We’re quiet. My breathing steadies and she stands, her hands dropping away from me. Gently, she says, “If you think back to the first incident—” “No, I can’t.” I throw my head against the back of the chair, press myself into the cushion. “I can’t go back there.” “You don’t have to go back,” she says. “You can stay in the room. Just think of one moment, the first one between the two of you that could be considered intimate. When you look back on that first memory, who was the initiator, you or him?” She waits, but I can’t say it. Him. He called me up to his desk and touched me while the rest of the class did their homework. I sat beside him, stared out the window, and let him do what he wanted. And I didn’t understand it, didn’t ask for it. I exhale, hang my head. “I can’t.” “That’s fine,” she says. “Take it slow.” “I just feel . . .” I press the heels of my hands into my thighs. “I can’t lose the thing I’ve held on to for so long. You know?” My face twists up from the pain of pushing it out. “I just really need it to be a love story. You know? I really, really need it to be that.” “I know,” she says. “Because if it isn’t a love story, then what is it?” I look to her glassy eyes, her face of wide-open empathy. “It’s my life,” I say. “This has been my whole life.” She stands over me as I say I’m sad, I’m so sad, small, simple words, the only ones that make sense as I clutch my chest like a child and point to where it hurts.

So I told him that I don't look for boyfriends; I look for a person, then if the person happens to be the one then he's the one. And if not, then not! And I was also thinking to myself, about how I will not commit myself to a man more than he is willing to commit himself to me. I refuse to be braver. I choose to be secure. I am brave in so many areas of life and when it comes to a man I would rather he be braver than I. I would rather he commit himself to me in ways that will make my heart know him so well that I can say he swims in my blood and he walks inside my bones. But for me to throw my commitment in front of him, on the ground, to see if it's good enough? Hell will freeze over before that happens. I compromise myself in many ways, because compromise is selfless and compromise is giving. But one thing I will not compromise is my commitment. I have to feel safe to do that. I have to know that I am reciprocating; not initiating.

Wherever I'm going, I'll be there to apply the formula. I'll keep the secret intact. It's simple arithmetic. It's a story problem. If a new car built by my company leaves Chicago traveling west at 60 miles per hour, and the rear differential locks up, and the car crashes and burns with everyone trapped inside, does my company initiate a recall? You take the population of vehicles in the field (A) and multiple it by the probable rate of failure (B), then multiply the result by the average cost of an out-of-court settlement (C). A times B times C equals X. This is what it will cost if we don't initiate a recall. If X is greater than the cost of a recall, we recall the cars and no one gets hurt. If X is less than the cost of a recall, then we don't recall.

Let's say you get a present and open it and it's a fabulous diamond necklace. Initially, you're delirious with happiness, jumping up and down, you're so excited. The next day, the necklace still makes you happy, but less so. After a year, you see the necklace and you think, Oh, that old thing. It's the same for negative emotions. Let's say you get a crack in your windshield and you're really upset. Oh no, my windshield, it's ruined, I can hardly see out of it, this is a tragedy! But you don't have enough money to fix it, so you drive with it. In a month, someone asks you what happened to your windshield, and you say, What do you mean? Because your brain has discounted it.

The intentions of the cybernetic totalist tribe are good. They are simply following a path that was blazed in earlier times by well-meaning Freudians and Marxists - and I don't mean that in a pejorative way. I'm thinking of the earliest incarnations of Marxism, for instance, before Stalinism and Maoism killed millions. Movements associated with Freud and Marx both claimed foundations in rationality and the scientific understanding of the world. Both perceived themselves to be at war with the weird, manipulative fantasies of religions. And yet both invented their own fantasies that were just as weird. The same thing is happening again. A self-proclaimed materialist movement that attempts to base itself on science starts to look like a religion rather quickly. It soon presents its own eschatology and its own revelations about what is really going on - portentous events that no one but the initiated can appreciate. The Singularity and the noosphere, the idea that a collective consciousness emerges from all the users on the web, echo Marxist social determinism and Freud's calculus of perversions. We rush ahead of skeptical, scientific inquiry at our peril, just like the Marxists and Freudians.

Beware, then, of the long word that's no better than the short word: "assistance" (help), "numerous" (many), "facilitate" (ease), "Individual" (man or woman), "remainder" (rest), "initial" (first), "implement" (do), "sufficient" (enough), "attempt" (try), "referred to as" (called), and hundreds more. Beware of all the slippery new fad words: paradigm and parameter, prioritize and potentialize. They are all weeds that will smother what you write. Don't dialogue with someone you can talk to. Don't interface with anybody.

Human beings fear what they don’t understand. The unknown scares us. When we meet people who look or act in unfamiliar or strange ways, our initial response is to keep them at arm’s length. At times we make ourselves feel superior, smarter or more competent by dehumanizing or degrading those who are different. The roots of so many of our species’s ugliest behaviors—racism, ageism, misogyny, anti-Semitism, to name just a few—are in this basic brain-mediated response to perceived threat. We tend to fear what we do not understand, and fear can so easily twist into hate or even violence because it can suppress the rational parts of our brain.

You," she says,pointing at me. "I expected. All the trouble with your aptitude test results made me suspicious from the beginning.But you..." She shakes her had as she sifts her eyes to Tobias. "You, Tobias-or should I call you Four?-managed to elude me," she says quietly. "Everything about you checked out: test results, initiation simulations, everything. But here you are nonetheless." She folds her hands and sets her chin on top of them. "Perhaps you could explain to me how that is?" "You're the genius," he says coolly. "Why don't you tell me?" Her mouth curls into a smile. "My theory is that you really do belong in Abnegation. That your Divergence is weaker." She smiles wider. Like she's amused. I grit my teeth and consider lunging across the table and strangling her. If I didn't have a bullet in my shoulder, I might. "Your powers of deductive reasoning are stunning," spits Tobias. "Consider me awed." I look sideways at him. I had always forgotten about this side of him-the part that is more likely to explode than to lie down and die." "Now that your intelligence has been verified, you might want to get on with killing us." Tobias closes his eyes. "You have a lot of Abnegation leaders to murder, after all.

I’m filled with so much shame and anxiety every time after I eat, I literally don’t know what to do to make myself feel better except throw up. And after I’m done, I half do. Half of me feels depleted, exhausted, like there’s nothing left, which is helpful. The other half of me now has a splitting headache, a sore throat, vomit sliding down my arm and tangled in my hair, and even more shame on top of the initial shame since now I’ve not only eaten but thrown up, too. Bulimia is not the answer.

Our minds automatically seek explanations for things, so when we don’t know something for sure, we make assumptions. For someone with ADHD, her symptoms are clear but the explanation isn’t, so everyone makes assumptions about why she doesn’t do better. Of course, all the old familiar explanations are used—she just needs to try harder, she’s irresponsible, she doesn’t care enough, she wants to do badly. This very much adds insult to injury. Not only doesn’t it help her do better, but it just makes her question herself: “Huh. I thought I tried my best on that, but maybe I didn’t.” Initially most people tend to fight back against these accusations, but over time the accusations begin to sink in and influence how people see and feel about themselves.

We’ve all encountered those people who out of the corner of our eye, from across the street, at magic hour appear astoundingly attractive, even god or goddess like: the way they move, the way the light hits them, invokes reverence and all, the impression. And then we got a closer look. Damn it. Let down. Good from afar, but far from good. Some people will never be more attractive than in that first impression, from a distance, in that light, at that time, in that way we saw them, when our hopes became highest and our wish fulfillment was fully let it. They will never look better than in that initial fuzzy edge clingups, impressions. The white shot. Some relationships are better in a white shot. More impressive in the impressions. Like in-laws, best to only see an hour a day, like neighbors, its while we have walls and fences, like that long distance romance that fell apart when you moved in together, like that summer fling that only lasted through August, that friend that became a lover that you now miss as a friend, like ourselves when we are a fraud. They are better from a distance, with less frequency, with less intimacy. Sometimes we need more space, it’s romance, it’s imagination. Distance is the flirt in a wing, it is frivolous, its mysterious, a fantasy, a constant honeymoon because we can’t quite see it, we aren’t quite sure about it, we don’t quite know it. It’s a fuck, it’s detachment, it’s separate, it’s public, it’s carefree, it’s painless, it’s for rent. And we like it that way, because sometimes it is better with the lights dimmed.

The only sounds in the cave were the hopeless, abandoned sobbing, and plop-plop-plop of the drips. Petra looked at us, then at the figure on the bed, then at us again, expectantly. When neither of us moved she appeared to decide that the initiative lay with her. She crossed to the bedside and knelt down concernedly beside it. Tentatively she put a hand on the dark hair. 'Don't,' she said. 'Please don't.' There was a startled catch in the sobbing. A pause, then a brown arm reached out round Petra's shoulders. The sound became a little less desolate ... it no longer tore at one's heart: but it left it bruised and aching..

Beginning a conversation is an act of bravery. When you initiate a conversation, you fearlessly step into the unknown. Will the other person respond to favorably or unfavorably? Will it be a friendly or hostile exchange? There is a feeling of being on the edge. That nanosecond of space and unknowing can be intimidating. It shows your vulnerability. You don't know what is going to happen. You feel quite exposed. There's a chance you'll experience embarrassment. Yet this very feeling is what allows you to connect to the other person.

Let's go back to the train station,' she said. 'Or, rather, let's come back to this room, to the day when we sat here together for the first time and you recognised that I existed and gave me a gift. That was your first attempt to enter my soul, and you weren't sure whether or not you were welcome. But, as you say in your story, human beings were once divided and now seek the embrace that will reunite them. That is our instinct. But it is also our reason for putting up with all the difficulties we meet in that search.I want you to look at me, but I want you to take care that I don't notice. Initial desire is important because it is hidden, forbidden, not permitted. You don't know whether you are looking at your lost half or not; she doesn't know either, but something is drawing you together, and you must believe that it is true you are each other's "other half

You were right the first time, Cathy. It was a stupid, silly story. Ridiculous! Only insane people would die for the sake of love. I'll bet you a hundred to one a woman wrote that junky romantic trash!" Just a minute ago I'd despised that author for bringing about such a miserable ending, then there I went, rushing to the defense. "T. M. Ellis could very well have been a man! Though I doubt any woman writer in the nineteenth century had much chance of being published, unless she used her initials, or a man's name. And why is it all men think everything a woman writes is trivial or trashy-or just plain silly drivel? Don't men have romantic notions? Don't men dream of finding the perfect love? And it seems to me, that Raymond was far more mushy-minded than Lily!

He continued, “Here’s the advice I give everyone about marriage—is she someone you find interesting?” I was initially confused by the question, but I figured he must have a point. “You will spend more time with this person than anyone else for the rest of your life, and there is nothing more important than always wanting to hear what she has to say about things,” Obama continued. “Does she make you laugh? And I don’t know if you want kids, but if you do, do you think she will be a good mom? Life is long. These are the things that really matter over the long term.” We had just pulled up to the plane, and the world was waiting for us to get out. “Howli is incredibly interesting, funnier than I am, and will be a phenomenal mom,” I told the president. “Sounds like she’s the one. Lucky you,” Obama told me as he exited the limo and headed up the stairs to get on Air Force One. A year later Howli and I were engaged. And this is the advice I now give everyone about relationships. I credit Obama (most of the time).

In our relationships, weatherproofing typically plays itself out like this: You meet someone and all is well. You are attracted to his or her appearance, personality, intellect, sense of humor, or some combination of these traits. Initially, you not only approve of your differences with this person, you actually appreciate them. You might even be attracted to the person, in part because of how different you are. You have different opinions, preferences, tastes, and priorities. After a while, however, you begin to notice little quirks about your new partner (or friend, teacher, whoever), that you feel could be improved upon. You bring it to their attention. You might say, “You know, you sure have a tendency to be late.” Or, “I’ve noticed you don’t read very much.” The point is, you’ve begun what inevitably turns into a way of life—looking for and thinking about what you don’t like about someone, or something that isn’t quite right. Obviously, an occasional comment, constructive criticism, or helpful guidance isn’t cause for alarm. I have to say, however, that in the course of working with hundreds of couples over the years, I’ve met very few people who didn’t feel that they were weatherproofed at times by their partner. Occasional harmless comments have an insidious tendency to become a way of looking at life. When you are weatherproofing another human being, it says nothing about them—but it does define you as someone who needs to be critical. Whether you have a tendency to weatherproof your relationships, certain aspects of your life, or both, what you need to do is write off weatherproofing as a bad idea. As the habit creeps into your thinking, catch yourself and seal your lips. The less often you weatherproof your partner or your friends, the more you’ll notice how super your life really is.

When no one is watching Mother Earth, and most of the time no one is, she sings softly to herself. Certainly no one is watching after her, to the point where she's now calling herself M. Earth, using her first initial only, like the early women writers who did not want their work to be automatically dismissed because of their gender disadvantage. Though she is grand, M. Earth is feeling, perhaps, overly feminine, and therefore vulnerable. Don't even mention the word Gaia; it's such a projection! She thinks she could benefit from a more macho profile, a little kick-ass to make her point. Perhaps a little masculine detachment would be helpful, or a thicker skin. Because, frankly, she's been trampled, poisoned, stripped bare, robbed blind, and blamed for just about everything that's come down the pike. And like all mothers, everyone just assumes she'll always be there for them with open, loving arms, and a cup of hot cocoa. That it will be her pleasure to feed them, lick their wounds, and clean a load or two of their dirty laundry. She's looking for a little more respect.

I think of a person I haven't seen or thought of for years, and ten minutes later I see her crossing the street. I turn on the radio to hear a voice reading the biblical story of Jael, which is the story that I have spent the morning writing about. A car passes me on the road, and its license plate consists of my wife's and my initials side by side. When you tell people stories like that, their usual reaction is to laugh. One wonders why. I believe that people laugh at coincidence as a way of relegating it to the realm of the absurd and of therefore not having to take seriously the possibility that there is a lot more going on in our lives than we either know or care to know. Who can say what it is that's going on? But I suspect that part of it, anyway, is that every once and so often we hear a whisper from the wings that goes something like this: "You've turned up in the right place at the right time. You're doing fine. Don't ever think that you've been forgotten.

Don’t strive to be a well-rounded leader. Instead, discover your zone and stay there. Then delegate everything else. Admitting a weakness is a sign of strength. Acknowledging weakness doesn’t make a leader less effective. Everybody in your organization benefits when you delegate responsibilities that fall outside your core competency. Thoughtful delegation will allow someone else in your organization to shine. Your weakness is someone’s opportunity. Leadership is not always about getting things done “right.” Leadership is about getting things done through other people. The people who follow us are exactly where we have led them. If there is no one to whom we can delegate, it is our own fault. As a leader, gifted by God to do a few things well, it is not right for you to attempt to do everything. Upgrade your performance by playing to your strengths and delegating your weaknesses. There are many things I can do, but I have to narrow it down to the one thing I must do. The secret of concentration is elimination. Devoting a little of yourself to everything means committing a great deal of yourself to nothing. My competence in these areas defines my success as a pastor. A sixty-hour workweek will not compensate for a poorly delivered sermon. People don’t show up on Sunday morning because I am a good pastor (leader, shepherd, counselor). In my world, it is my communication skills that make the difference. So that is where I focus my time. To develop a competent team, help the leaders in your organization discover their leadership competencies and delegate accordingly. Once you step outside your zone, don’t attempt to lead. Follow. The less you do, the more you will accomplish. Only those leaders who act boldly in times of crisis and change are willingly followed. Accepting the status quo is the equivalent of accepting a death sentence. Where there’s no progress, there’s no growth. If there’s no growth, there’s no life. Environments void of change are eventually void of life. So leaders find themselves in the precarious and often career-jeopardizing position of being the one to draw attention to the need for change. Consequently, courage is a nonnegotiable quality for the next generation leader. The leader is the one who has the courage to act on what he sees. A leader is someone who has the courage to say publicly what everybody else is whispering privately. It is not his insight that sets the leader apart from the crowd. It is his courage to act on what he sees, to speak up when everyone else is silent. Next generation leaders are those who would rather challenge what needs to change and pay the price than remain silent and die on the inside. The first person to step out in a new direction is viewed as the leader. And being the first to step out requires courage. In this way, courage establishes leadership. Leadership requires the courage to walk in the dark. The darkness is the uncertainty that always accompanies change. The mystery of whether or not a new enterprise will pan out. The reservation everyone initially feels when a new idea is introduced. The risk of being wrong. Many who lack the courage to forge ahead alone yearn for someone to take the first step, to go first, to show the way. It could be argued that the dark provides the optimal context for leadership. After all, if the pathway to the future were well lit, it would be crowded. Fear has kept many would-be leaders on the sidelines, while good opportunities paraded by. They didn’t lack insight. They lacked courage. Leaders are not always the first to see the need for change, but they are the first to act. Leadership is about moving boldly into the future in spite of uncertainty and risk. You can’t lead without taking risk. You won’t take risk without courage. Courage is essential to leadership.

Open Letter to Neil Armstrong" Dear Neil Armstrong, I write this to you as she sleeps down the hall. I need answers I think only you might have. When you were a boy, and space was simple science fiction, when flying was merely a daydream between periods of History and Physics, when gifts of moon dust to the one you loved could only be wrapped in your imagination.. Before the world knew your name; before it was a destination in the sky.. What was the moon like from your back yard? Your arm, strong warm and wrapped under her hair both of you gazing up from your back porch summers before your distant journey. But upon landing on the moon, as the earth rose over the sea of tranquility, did you look for her? What was it like to see our planet, and know that everything, all you could be, all you could ever love and long for.. was just floating before you. Did you write her name in the dirt when the cameras weren't looking? Surrounding both your initials with a heart for alien life to study millions of years from now? What was it like to love something so distant? What words did you use to bring the moon back to her? And what did you promise in the moons ear, about that girl back home? Can you, teach me, how to fall from the sky? I ask you this, not because I doubt your feat, I just want to know what it's like to go somewhere no man had ever been, just to find that she wasn't there. To realize your moon walk could never compare to the steps that led to her. I now know that the flight home means more. Every July I think of you. I imagine the summer of 1969, how lonely she must have felt while you were gone.. You never went back to the moon. And I believe that's because it dosen't take rockets to get you where you belong. I see that in this woman down the hall, sometimes she seems so much further. But I'm ready for whatever steps I must take to get to her.I have seem SO MANY skies.. but the moon, well, it always looks the same. So I gotta say, Neil, that rock you landed on, has got NOTHING on the rock she's landed on. You walked around, took samples and left.. She's built a fire cleaned up the place and I hope she decides to stay.. because on this rock.. we can breath. Mr. Armstrong, I don't have much, many times have I been upside down with trauma, but with these empty hands, comes a heart that is often more full than the moon. She's becoming my world, pulling me into orbit, and I now know that I may never find life outside of hers. I want to give her EVERYTHING I don't have yet.. So YES, for her, I would go to the moon and back.... But not without her. We'd claim the moon for each other, with flags made from sheets down the hall. And I'd risk it ALL to kiss her under the light of the earth, the brightness of home... but I can do all of that and more right here, where she is..And when we gaze up, her arms around ME, I will NOT promise her gifts of moon dust, or flights of fancy. Instead I will gladly give her all the earth she wants, in return for all the earth she is. The sound of her heart beat and laughter, and all the time it takes to return to fall from the sky,down the hall, and right into love. God, I'd do it every day, if I could just land next to her. One small step for man, but she's one giant leap for my kind.

So we have to develop a very open loving attitude in our relationships with people. With everybody we meet, whether they are nice to us or not, we must have that initial feeling of “May you be well and happy”. Just a good feeling. It doesn’t mean we have to be stupid or that we can’t see that some people are bad or are going to cheat us. To be non-judgemental doesn’t mean that we are not discriminating. It means that we see the situation very clearly, we see clearly the kind of person before us, but we don’t react with anger. We don’t have to allow ourselves to be pushed around, we don’t have to be doormats for others to wipe their feet on. We can be very clear about what this person’s motivation is; we see it, and so can’t be trapped, cheated or abused.

Strive to do small things well. Be a doer and a self-starter—aggressiveness and initiative are two most admired qualities in a leader—but you must also put your feet up and think. Strive for self-improvement through constant self-evaluation. Never be satisfied. Ask of any project, How can it be done better? Don’t overinspect or oversupervise. Allow your leaders to make mistakes in training, so they can profit from the errors and not make them in combat. Keep the troops informed; telling them “what, how, and why” builds their confidence. The harder the training, the more troops will brag. Enthusiasm, fairness, and moral and physical courage—four of the most important aspects of leadership. Showmanship—a vital technique of leadership. The ability to speak and write well—two essential tools of leadership. There is a salient difference between profanity and obscenity; while a leader employs profanity (tempered with discretion), he never uses obscenities. Have consideration for others. Yelling detracts from your dignity; take men aside to counsel them. Understand and use judgment; know when to stop fighting for something you believe is right. Discuss and argue your point of view until a decision is made, and then support the decision wholeheartedly. Stay ahead of your boss.

Spiritual assistance isn't there to make things easy and have everything go your way, but to help you grow into the fuller version of who you are. Rather than revealing that you're on the wrong track, shake-up and breakup often indicate that you're really starting to get somewhere. Of course, it's hard to feel this way while getting battered around by the severe crosswinds of our time, but that's when you most need to know it. In the Western world we lack a clear set of guidelines for times like these. We lack meaningful rites of passage. We fail to equip people for knowing what to expect at key crossroads of the soul. We lack substantial guides for teaching individuals how to stay with their deep inner truth when all hell breaks loose. We get thrown into extreme life-changing passages like birth, first blood, first sex, marriage, pregnancy, child-bearing, divorce and death with only superficial guidance, and no deep cultural support for grasping the full significance of what we're coming out of and going into. So disruptions along the way don't usually appear as well-designed hurdles of initiation in a spiritual journey. Usually they appear as impossible dilemmas that bust your ass and belie evidence of any greater design. Major rites of passage in the Western world rarely come in the form of sacred rituals but are embedded within mundane circumstance. It takes special perception to recognize the initiatory path through the chaos. It takes a shamanic perspective to realize that, like a winepress of the gods, rigorous challenges are there to squeeze out your impurities and release your essence. ...

The national bourgeoisie discovers its historical mission as intermediary. As we have seen, its vocation is not to transform the nation but prosaically serve as a conveyor belt for capitalism, forced to camouflage itself behind the mask of neocolonialism. The national bourgeoisie, with no misgivings and with great pride, revels in the role of agent in its dealings with the Western bourgeoisie. This lucrative role, this function as small-time racketeer, this narrow-mindedness and lack of ambition are symptomatic of the incapacity of the national bourgeoisie to fulfil its historic role as bourgeoisie. The dynamic, pioneering aspect, the inventive, discoverer-of-new-worlds aspect common to every national bourgeoisie is here lamentably absent. At the core of the national bourgeoisie of the colonial countries a hedonistic mentality prevails—because on a psychological level it identifies with the Western bourgeoisie from which it has slurped every lesson. It mimics the Western bourgeoisie in its negative and decadent aspects without having accomplished the initial phases of exploration and invention that are the assets of this Western bourgeoisie whatever the circumstances. In its early days the national bourgeoisie of the colonial countries identifies with the last stages of the Western bourgeoisie. Don’t believe it is taking short cuts. In fact it starts at the end. It is already senile, having experienced neither the exuberance nor the brazen determination of youth and adolescence.

Style is not how you write. It is how you do not write like anyone else. * * * How do you know if you're a writer? Write something everyday for two weeks, then stop, if you can. If you can't, you're a writer. And no one, no matter how hard they may try, will ever be able to stop you from following your writing dreams. * * * You can find your writer's voice by simply listening to that little Muse inside that says in a low, soft whisper, "Listen to this... * * * Enter the writing process with a childlike sense of wonder and discovery. Let it surprise you. * * * Poems for children help them celebrate the joy and wonder of their world. Humorous poems tickle the funny bone of their imaginations. * * * There are many fine poets writing for children today. The greatest reward for each of us is in knowing that our efforts might stir the minds and hearts of young readers with a vision and wonder of the world and themselves that may be new to them or reveal something already familiar in new and enlightening ways. * * * The path to inspiration starts Beyond the trails we’ve known; Each writer’s block is not a rock, But just a stepping stone. * * * When you write for children, don't write for children. Write from the child in you. * * * Poems look at the world from the inside out. * * * The act of writing brings with it a sense of discovery, of discovering on the page something you didn't know you knew until you wrote it. * * * The answer to the artist Comes quicker than a blink Though initial inspiration Is not what you might think. The Muse is full of magic, Though her vision’s sometimes dim; The artist does not choose the work, It is the work that chooses him. * * * Poem-Making 101. Poetry shows. Prose tells. Choose precise, concrete words. Remove prose from your poems. Use images that evoke the senses. Avoid the abstract, the verbose, the overstated. Trust the poem to take you where it wants to go. Follow it closely, recording its path with imagery. * * * What's a Poem? A whisper, a shout, thoughts turned inside out. A laugh, a sigh, an echo passing by. A rhythm, a rhyme, a moment caught in time. A moon, a star, a glimpse of who you are. * * * A poem is a little path That leads you through the trees. It takes you to the cliffs and shores, To anywhere you please. Follow it and trust your way With mind and heart as one, And when the journey’s over, You’ll find you’ve just begun. * * * A poem is a spider web Spun with words of wonder, Woven lace held in place By whispers made of thunder. * * * A poem is a busy bee Buzzing in your head. His hive is full of hidden thoughts Waiting to be said. His honey comes from your ideas That he makes into rhyme. He flies around looking for What goes on in your mind. When it is time to let him out To make some poetry, He gathers up your secret thoughts And then he sets them free.

In the heat of leadership, with the adrenaline pumping, it is easy to convince yourself that you are not subject to the normal human frailties that can defeat ordinary mortals. You begin to act as if you are indestructible. But the intellectual, physical, and emotional challenges of leadership are fierce. So, in addition to getting on the being and assess the tolls those changes are taking. If you don't, your seemingly indestructible self can self-destruct. This, by the way, is an ideal outcome for your foes-and even friends who oppose your initiative- because no one has to feel responsible for your downfall. _________ When you take "personal" attacks personally, you unwittingly conspire in one of the common ways you can be taken out of action-you make yourself the issue. Attacks may be personal, understand that they are basically attacks on positions you represent and the role you are seeking to play

Project Princess Teeny feet rock layered double socks Popping side piping of many colored loose lace ups Racing toe keeps up with fancy free gear slick slide and just pressed recently weaved hair Jeans oversized belie her hips, back, thighs that have made guys sigh for milleni year Topped by an attractive jacket her suit’s not for flacking, flunkies, junkies or punk homies on the stroll. Her hands mobile thrones of today’s urban goddess Clinking rings link dragon fingers no need to be modest. One or two gap teeth coolin’ sport gold initials Doubt you get to her name just check from the side please chill. Multidimensional shrimp earrings frame her cinnamon face Crimson with a compliment if a comment hits the right place Don’t step to the plate with datelines from ‘88 Spare your simple, fragile feelings with the same sense that you came Color woman variation reworks the french twist with crinkle cut platinum frosted bangs from a spray can’s mist Never dissed, she insists: “No you can’t touch this.” And, if pissed, bedecked fists stop boys who must persist. She’s the one. Give her some. Under fire. Smoking gun. Of which songs are sung, raps are spun, bells are rung, rocked, pistols cocked, unwanted advances blocked, well stacked she’s jock. It’s all about you girl. You go on. Don’t you dare stop.

Sometimes it's hard because I don't like to hurt people's feelings. So there have been times when a friend will get a haircut and I will see it and my initial reaction is "Oh my God, you look like a streetwalker who got caught in a wind tunnel." But I obviously can't say that because that would be an insult to streetwalkers. So I have to say, "I love it! It looks great!" But when I say it my voice goes up about three octaves. "It looks greee-aaattt!" So I'm certain they know I'm lying. How come when we lie our voices go up so many octaves? It's a dead giveaway. It happens when we dole out compliments we don't mean and it happens when we say things like "You didn't have to get my anything!" or "What do you mean you weren't invited to my party? You're always invited!" Everyone knows what those mean. "You definitely had to get me something" and "You haven't been invited back to the house since the urn incident of '04." And it's a mathematical fact: the higher the octave, the bigger the lie. "I didn't even hear my phone ring!" is usually like a four on the scale. "You think I'm sleeping with someone else?" is off the charts. I can tell when people are lying to me when they start their sentence with "I have to be honest with you." They may as well say, "Listen, I'm about to lie straight to your face." Why do people need to clarify when they're being honest? Does that mean everything else they've ever said has been a lie? Yesterday they said they liked my sweater but they didn't say they were being honest. Does that mean they hated it? It's so strange to me. It almost feels like they're giving me the option to not hear the truth. As if when they say, "I have to be honest with you," I might say, "No, no. Please. Only lies right now.

Everything belonged to him--but that was a trifle. The thing was to know what he belonged to, how many powers of darkness claimed him for their own. That was the reflection that made you creepy all over. It was impossible--it was not good for one either--trying to imagine. He had taken a high seat amongst the devils of the land--I mean literally. You can't understand. How could you?--with solid pavement under your feet, surrounded by kind neighbors ready to cheer you or to fall on you, stepping delicately between the butcher and the policeman, in the holy terror of scandal and gallows and lunatic asylums--how can you imagine what particular region of the first ages a man's untrammeled feet may take him into by the way of solitude--utter solitude without a policeman--by the way of silence, utter silence, where no warning voice of a kind neighbor can be heard whispering of public opinion? These little things make all the great difference. When they are gone you must fall back upon your own innate strength, upon your own capacity for faithfulness. Of course you may be too much of a fool to go wrong--too dull even to know you are being assaulted by the powers of darkness. I take it, no fool ever made a bargain for his soul with the devil: the fool is too much of a fool, or the devil too much of a devil--I don't know which. Or you may be such a thunderingly exalted creature as to be altogether deaf and blind to anything but heavenly sights and sounds. Then the earth for you is only a standing place -- and whether to be like this is your loss or your gain I won't pretend to say. But most of us are neither one nor the other. The earth for us is a place to live in, where we must put up with sights, with sounds, with smells too, by Jove!-- breathe dead hippo, so to speak, and not be contaminated. And there, don't you see? Your strength comes in, the faith in your ability for the digging of unostentatious holes to bury the stuff in--your power of devotion, not to yourself, but to an obscure, back-breaking business. And that's difficult enough. Mind, I am not trying to excuse or even explain--I am trying to account to myself for--for--Mr. Kurtz--for the shade of Mr. Kurtz. This initiated wraith from the back of Nowhere honored me with its amazing confidence before it vanished altogether. This was because it could speak English to me. The original Kurtz had been educated partly in England, and--as he was good enough to say himself--his sympathies were in the right place. His mother was half-English, his father was half-French. All Europe contributed to the making of Kurtz.

If only I could cry. I am beyond that. The light, the light, lending itself to empty downtown Saturday, but still the stupid insensate cars flush by oblivious to their stupidity, my silent plea. It isn't Mexico. It's not Paris. It's a painting by Hopper come to life. I am trapped inside a dead thing. Language is impossible here, even in English. Who has the arrogance to say: I'm mad, this is my crazy view of things, help me. I'm trapped in a silent world, a tableau of forty years ago. The walls are different, the tables, the heights of the veiling and the chairs. I loom above this letter. The view past the rows of cakes in the plate glass window is unfamiliar. I am a ghost. There is nothing now between me and death. Death is the unfamiliarity of everything, the strangeness of the once familiar. The same spatial configurations only the light is hollow, sick. I think I lack the energy to hit expensive discos which I don't know where they are to be rejected tonight. I look passable. My energy's low. I love to dance but despair is not a good muse. This Mexico, babe. Men who don't love you but act wildly as if they do initially. Self-involved, narcissistic men... The men drink and philosophize about pain. The women live it solo and culturelessly. No one cries, except easily, sentimentally. The devil, therefore God, exists. Oaxaca was a pushover compared to this. Pain had boundaries there. Spare us big cities, oh lord!

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Listen to my last words anywhere. Listen to my last words any world. Listen all you boards syndicates and governments of the earth. And you powers behind what filth consummated in what lavatory to take what is not yours. To sell the ground from unborn feet forever - "Don't let them see us. Don't tell them what we are doing -" Are these the words of the all-powerful boards and syndicates of the earth? "For God's sake don't let that Coca-Cola thing out - " "Not The Cancer Deal with The Venusians - " "Not The Green Deal - Don't show them that - " "Not The Orgasm Death - " "Not the ovens - " Listen: I call you all. Show your cards all players. Pay it all pay it all pay it all back. Play it all pay it all play it all back. For all to see. In Times Square. In Picadilly. "Premature. Premature. Give us a little more time." Time for what? More lies? Premature? Premature for who? I say to all these words are not premature. These words may be too late. Minutes to go. Minutes to foe goal - "Top Secret - Classified - For The Board - The Elite - The Initiates - Are these the words of the all-powerful boards and syndicates of the earth? These are the words of liars cowards collaborators traitors. Liars who want time for more lies. Cowards who can not face your "dogs" your "gooks" your "errand boys" your "human animals" with the truth. Collaborators with Insect People with Vegetable People. With any people anywhere who offer you a body forever. To shit forever. For this you have sold out your sons. Sold the ground from unborn feet forever. Traitors to all souls everywhere. You want the name of Hassan i Sabbah on your filth deeds to sell out the unborn? What scared you all into time? Into body? Into shit? I will tell you; "the word." Alien Word "the." "The" word of Alien Enemy imprisons "thee" in Time, In Body. In Shit. Prisoner, come out. The great skies are open.

I know you,” he added, helping to arrange the blanket over my shoulders. “You won’t drop the subject until I agree to check on your cousin, so I’ll do it. But only under one condition.” “John,” I said, whirling around to clutch his arm again. “Don’t get too excited,” he warned. “You haven’t heard the condition.” “Oh,” I said, eagerly. “Whatever it is, I’ll do it. Thank you. Alex has never had a very good life-his mother ran away when he was a baby, and his dad spent most of his life in jail…But, John, what is all this?” I swept my free hand out to indicate the people remaining on the dock, waiting for the boat John had said was arriving soon. I’d noticed some of them had blankets like the one he’d wrapped around me. “A new customer service initiative?” John looked surprised at my change of topic…then uncomfortable. He stooped to reach for the driftwood Typhon had dashed up to drop at his feet. “I don’t know what you mean,” he said, stiffly. “You’re giving blankets away to keep them warm while they wait. When did this start happening?” “You mentioned some things when you were here the last time….” He avoided meeting my gaze by tossing the stick for his dog. “They stayed with me.” My eyes widened. “Things I said?” “About how I should treat the people who end up here.” He paused at the approach of a wave-though it was yards off-and made quite a production of moving me, and my delicate slippers, out of its path. “So I decided to make a few changes.” It felt as if one of the kind of flowers I liked-a wild daisy, perhaps-had suddenly blossomed inside my heart. “Oh, John,” I said, and rose onto my toes to kiss his cheek. He looked more than a little surprised by the kiss. I thought I might actually have seen some color come into his cheeks. “What was that for?” he asked. “Henry said nothing was the same after I left. I assumed he meant everything was much worse. I couldn’t imagine it was the opposite, that things were better.” John’s discomfort at having been caught doing something kind-instead of reckless or violet-was sweet. “Henry talks too much,” he muttered. “But I’m glad you like it. Not that it hasn’t been a lot of added work. I’ll admit it’s cut down on the complaints, though, and even the fighting amongst our rowdier passengers. So you were right. Your suggestions helped.” I beamed up at him. Keeper of the dead. That’s how Mr. Smith, the cemetery sexton, had referred to John once, and that’s what he was. Although the title “protector of the dead” seemed more applicable. It was totally silly how much hope I was filled with by the fact that he’d remembered something I’d said so long ago-like maybe this whole consort thing might work out after all. I gasped a moment later when there was a sudden rush of white feathers, and the bird he’d given me emerged from the grizzly gray fog seeming to engulf the whole beach, plopping down onto the sand beside us with a disgruntled little humph. “Oh, Hope,” I said, dashing tears of laughter from my eyes. Apparently I had only to feel the emotion, and she showed up. “I’m sorry. I didn’t mean to leave you behind. It was his fault, you know.” I pointed at John. The bird ignored us both, poking around in the flotsam washed ashore by the waves, looking, as always, for something to eat. “Her name is Hope?” John asked, the corners of his mouth beginning to tug upwards. “No.” I bristled, thinking he was making fun of me. Then I realized I’d been caught. “Well, all right…so what if it is? I’m not going to name her after some depressing aspect of the Underworld like you do all your pets. I looked up the name Alastor. That was the name of one of the death horses that drew Hades’s chariot. And Typhon?” I glanced at the dog, cavorting in and out of the waves, seemingly oblivious of the cold. “I can only imagine, but I’m sure it means something equally unpleasant.

I'd like to repeat the advice that I gave you before, in that I think you really should make a radical change in your lifestyle and begin to boldly do things which you may previously never have thought of doing, or been too hesitant to attempt. So many people live within unhappy circumstances and yet will not take the initiative to change their situation because they are conditioned to a life of security, conformity, and conservatism, all of which may appear to give one peace of mind, but in reality nothing is more damaging to the adventurous spirit within a man than a secure future. The very basic core of a man's living spirit is his passion for adventure. The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun. If you want to get more out of life, Ron, you must lose your inclination for monotonous security and adopt a helter-skelter style of life that will at first appear to you to be crazy. But once you become accustomed to such a life you will see its full meaning and its incredible beauty. And so, Ron, in short, get out of Salton City and hit the Road. I guarantee you will be very glad you did. But I fear that you will ignore my advice. You think that I am stubborn, but you are even more stubborn than me. You had a wonderful chance on your drive back to see one of the greatest sights on earth, the Grand Canyon, something every American should see at least once in his life. But for some reason incomprehensible to me you wanted nothing but to bolt for home as quickly as possible, right back to the same situation which you see day after day after day. I fear you will follow this same inclination in the future and thus fail to discover all the wonderful things that God has placed around us to discover. Don't settle down and sit in one place. Move around, be nomadic, make each day a new horizon. You are still going to live a long time, Ron, and it would be a shame if you did not take the opportunity to revolutionize your life and move into an entirely new realm of experience. You are wrong if you think Joy emanates only or principally from human relationships. God has placed it all around us. It is in everything and anything we might experience. We just have to have the courage to turn against our habitual lifestyle and engage in unconventional living. My point is that you do not need me or anyone else around to bring this new kind of light in your life. It is simply waiting out there for you to grasp it, and all you have to do is reach for it. The only person you are fighting is yourself and your stubbornness to engage in new circumstances.

We’re in a period right now where nobody asks any questions about psychology. No one has any feeling for human motivation. No one talks about sexuality in terms of emotional needs and symbolism and the legacy of childhood. Sexuality has been politicized--“Don’t ask any questions!” "No discussion!" “Gay is exactly equivalent to straight!” And thus in this period of psychological blindness or inertness, our art has become dull. There’s nothing interesting being written--in fiction or plays or movies. Everything is boring because of our failure to ask psychological questions. So I say there is a big parallel between Bill Cosby and Bill Clinton--aside from their initials! Young feminists need to understand that this abusive behavior by powerful men signifies their sense that female power is much bigger than they are! These two people, Clinton and Cosby, are emotionally infantile--they're engaged in a war with female power. It has something to do with their early sense of being smothered by female power--and this pathetic, abusive and criminal behavior is the result of their sense of inadequacy. Now, in order to understand that, people would have to read my first book, "Sexual Personae"--which of course is far too complex for the ordinary feminist or academic mind! It’s too complex because it requires a sense of the ambivalence of human life. Everything is not black and white, for heaven's sake! We are formed by all kinds of strange or vague memories from childhood. That kind of understanding is needed to see that Cosby was involved in a symbiotic, push-pull thing with his wife, where he went out and did these awful things to assert his own independence. But for that, he required the women to be inert. He needed them to be dead! Cosby is actually a necrophiliac--a style that was popular in the late Victorian period in the nineteenth-century. It's hard to believe now, but you had men digging up corpses from graveyards, stealing the bodies, hiding them under their beds, and then having sex with them. So that’s exactly what’s happening here: to give a woman a drug, to make her inert, to make her dead is the man saying that I need her to be dead for me to function. She’s too powerful for me as a living woman. And this is what is also going on in those barbaric fraternity orgies, where women are sexually assaulted while lying unconscious. And women don’t understand this! They have no idea why any men would find it arousing to have sex with a young woman who’s passed out at a fraternity house. But it’s necrophilia--this fear and envy of a woman’s power. And it’s the same thing with Bill Clinton: to find the answer, you have to look at his relationship to his flamboyant mother. He felt smothered by her in some way. But let's be clear--I’m not trying to blame the mother! What I’m saying is that male sexuality is extremely complicated, and the formation of male identity is very tentative and sensitive--but feminist rhetoric doesn’t allow for it. This is why women are having so much trouble dealing with men in the feminist era. They don’t understand men, and they demonize men.

THE WISDOM OF SURRENDER It is the quality of your consciousness at this moment that is the main determinant of what kind of future you will experience, so to surrender is the most important thing you can do to bring about positive change. Any action you take is secondary. No truly positive action can arise out of an unsurrendered state of consciousness. To some people, surrender may have negative connotations, implying defeat, giving up, failing to rise to the challenges of life, becoming lethargic, and so on. True surrender, however, is something entirely different. It does not mean to passively put up with whatever situation you find yourself in and to do nothing about it. Nor does it mean to cease making plans or initiating positive action. SURRENDER IS THE SIMPLE but profound wisdom of yielding to rather than opposing the flow of life. The only place where you can experience the flow of life is the Now, so to surrender is to accept the present moment unconditionally and without reservation. It is to relinquish inner resistance to what is. Inner resistance is to say “no” to what is, through mental judgment and emotional negativity. It becomes particularly pronounced when things “go wrong,” which means that there is a gap between the demands or rigid expectations of your mind and what is. That is the pain gap. If you have lived long enough, you will know that things “go wrong” quite often. It is precisely at those times that surrender needs to be practiced if you want to eliminate pain and sorrow from your life. Acceptance of what is immediately frees you from mind identification and thus reconnects you with Being. Resistance is the mind. Surrender is a purely inner phenomenon. It does not mean that on the outer level you cannot take action and change the situation. In fact, it is not the overall situation that you need to accept when you surrender, but just the tiny segment called the Now. For example, if you were stuck in the mud somewhere, you wouldn't say: “Okay, I resign myself to being stuck in the mud.” Resignation is not surrender. YOU DON'T NEED TO ACCEPT AN UNDESIRABLE OR UNPLEASANT LIFE SITUATION. Nor do you need to deceive yourself and say that there is nothing wrong with it. No. You recognize fully that you want to get out of it. You then narrow your attention down to the present moment without mentally labeling it in any way. This means that there is no judgment of the Now. Therefore, there is no resistance, no emotional negativity. You accept the “isness” of this moment. Then you take action and do all that you can to get out of the situation. Such action I call positive action. It is far more effective than negative action, which arises out of anger, despair, or frustration. Until you achieve the desired result, you continue to practice surrender by refraining from labeling the Now

I’ve done you a disservice,” he said at last. “It’s only fair to let you know, but you won’t have a normal life span.” I bit my lip. “Have you come to take my soul, then?” “I told you that’s not my jurisdiction. But you’re not going to die soon. In fact, you won’t die for a long time, far longer than I initially thought, I’m afraid. Nor will you age normally.” “Because I took your qi?” He inclined his head. “I should have stopped you sooner.” I thought of the empty years that stretched ahead of me, years of solitude long after everyone I loved had died. Though I might have children or grandchildren. But perhaps they might comment on my strange youthfulness and shun me as unnatural. Whisper of sorcery, like those Javanese women who inserted gold needles in their faces and ate children. In the Chinese tradition, nothing was better than dying old and full of years, a treasure in the bosom of one’s family. To outlive descendants and endure a long span of widowhood could hardly be construed as lucky. Tears filled my eyes, and for some reason this seemed to agitate Er Lang, for he turned away. In profile, he was even more handsome, if that was possible, though I was quite sure he was aware of it. “It isn’t necessarily a good thing, but you’ll see all of the next century, and I think it will be an interesting one.” “That’s what Tian Bai said,” I said bitterly. “How long will I outlive him?” “Long enough,” he said. Then more gently, “You may have a happy marriage, though.” “I wasn’t thinking about him,” I said. “I was thinking about my mother. By the time I die, she’ll have long since gone on to the courts for reincarnation. I shall never see her again.” I burst into sobs, realizing how much I’d clung to that hope, despite the fact that it might be better for my mother to leave the Plains of the Dead. But then we would never meet in this lifetime. Her memories would be erased and her spirit lost to me in this form. “Don’t cry.” I felt his arms around me, and I buried my face in his chest. The rain began to fall again, so dense it was like a curtain around us. Yet I did not get wet. “Listen,” he said. “When everyone around you has died and it becomes too hard to go on pretending, I shall come for you.” “Do you mean that?” A strange happiness was beginning to grow, twining and tightening around my heart. “I’ve never lied to you.” “Can’t I go with you now?” He shook his head. “Aren’t you getting married? Besides, I’ve always preferred older women. In about fifty years’ time, you should be just right.” I glared at him. “What if I’d rather not wait?” He narrowed his eyes. “Do you mean that you don’t want to marry Tian Bai?” I dropped my gaze. “If you go with me, it won’t be easy for you,” he said warningly. “It will bring you closer to the spirit world and you won’t be able to lead a normal life. My work is incognito, so I can’t keep you in style. It will be a little house in some strange town. I shan’t be available most of the time, and you’d have to be ready to move at a moment’s notice.” I listened with increasing bewilderment. “Are you asking me to be your mistress or an indentured servant?” His mouth twitched. “I don’t keep mistresses; it’s far too much trouble. I’m offering to marry you, although I might regret it. And if you think the Lim family disapproved of your marriage, wait until you meet mine.” I tightened my arms around him. “Speechless at last,” Er Lang said. “Think about your options. Frankly, if I were a woman, I’d take the first one. I wouldn’t underestimate the importance of family.” “But what would you do for fifty years?” He was about to speak when I heard a faint call, and through the heavy downpour, saw Yan Hong’s blurred figure emerge between the trees, Tian Bai running beside her. “Give me your answer in a fortnight,” said Er Lang. Then he was gone.

Alex here. (...) Ron, I really enjoy all the help you have given me and the times we spent together. I hope that you will not be too depressed by our parting. It may be a very long time before we see each other again. But providing that I get through the Alaskan Deal in one piece you will be hearing form me again in the future. I’d like to repeat the advice I gave you before, in that I think you really should make a radical change in your lifestyle and begin to boldly do things which you may previously never have thought of doing or been to hesitant to attempt. So many people live within unhappy circumstances and yet will not take the initiative to change their situation because they are conditioned to a life of security, conformity, and conservatism, all of which may appear to give one piece of mind, but in reality nothing is more damaging to the adventurous spirit within a man than a secure future. The very basic core of a man’s living spirit is his passion for adventure. The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun. (...) Once you become accustomed to such a life you will see its full meaning and its incredible beauty. (...) Don’t settle down and sit in one place. Move around, be nomadic, make each day a new horizon. (...) You are wrong if you think joy emanates only or principally from human relationships. God has placed it all around us. It is in everything and anything we might experience. We just have to have the courage to turn against our habitual lifestyle and engage in unconventional living. Ron, I really hope that as soon as you can you will get out of Salton City, put a little camper on the back of your pickup, and start seeing some of the great work that God has done here in the American West. you will see things and meet people and there is much to learn from them. And you must do it economy style, no motels, do your own cooking, as a general rule spend as little as possible and you will enjoy it much more immensely. I hope that the next time I see you, you will be a new man with a vast array of new adventures and experiences behind you. Don’t hesitate or allow yourself to make excuses. Just get out and do it. Just get out and do it. You will be very, very glad that you did. Take care Ron, Alex

My Fellow Non-American Blacks: In America, You Are Black, Baby Dear Non-American Black, when you make the choice to come to America, you become black. Stop arguing. Stop saying I’m Jamaican or I’m Ghanaian. America doesn’t care. So what if you weren’t “black” in your country? You’re in America now. We all have our moments of initiation into the Society of Former Negroes. Mine was in a class in undergrad when I was asked to give the black perspective, only I had no idea what that was. So I just made something up. And admit it—you say “I’m not black” only because you know black is at the bottom of America’s race ladder. And you want none of that. Don’t deny now. What if being black had all the privileges of being white? Would you still say “Don’t call me black, I’m from Trinidad”? I didn’t think so. So you’re black, baby. And here’s the deal with becoming black: You must show that you are offended when such words as “watermelon” or “tar baby” are used in jokes, even if you don’t know what the hell is being talked about—and since you are a Non-American Black, the chances are that you won’t know. (In undergrad a white classmate asks if I like watermelon, I say yes, and another classmate says, Oh my God that is so racist, and I’m confused. “Wait, how?”) You must nod back when a black person nods at you in a heavily white area. It is called the black nod. It is a way for black people to say “You are not alone, I am here too.” In describing black women you admire, always use the word “STRONG” because that is what black women are supposed to be in America. If you are a woman, please do not speak your mind as you are used to doing in your country. Because in America, strong-minded black women are SCARY. And if you are a man, be hyper-mellow, never get too excited, or somebody will worry that you’re about to pull a gun. When you watch television and hear that a “racist slur” was used, you must immediately become offended. Even though you are thinking “But why won’t they tell me exactly what was said?” Even though you would like to be able to decide for yourself how offended to be, or whether to be offended at all, you must nevertheless be very offended. When a crime is reported, pray that it was not committed by a black person, and if it turns out to have been committed by a black person, stay well away from the crime area for weeks, or you might be stopped for fitting the profile. If a black cashier gives poor service to the non-black person in front of you, compliment that person’s shoes or something, to make up for the bad service, because you’re just as guilty for the cashier’s crimes. If you are in an Ivy League college and a Young Republican tells you that you got in only because of Affirmative Action, do not whip out your perfect grades from high school. Instead, gently point out that the biggest beneficiaries of Affirmative Action are white women. If you go to eat in a restaurant, please tip generously. Otherwise the next black person who comes in will get awful service, because waiters groan when they get a black table. You see, black people have a gene that makes them not tip, so please overpower that gene. If you’re telling a non-black person about something racist that happened to you, make sure you are not bitter. Don’t complain. Be forgiving. If possible, make it funny. Most of all, do not be angry. Black people are not supposed to be angry about racism. Otherwise you get no sympathy. This applies only for white liberals, by the way. Don’t even bother telling a white conservative about anything racist that happened to you. Because the conservative will tell you that YOU are the real racist and your mouth will hang open in confusion.

1. Recruit the smallest group of people who can accomplish what must be done quickly and with high quality. Comparative Advantage means that some people will be better than others at accomplishing certain tasks, so it pays to invest time and resources in recruiting the best team for the job. Don’t make that team too large, however—Communication Overhead makes each additional team member beyond a core of three to eight people a drag on performance. Small, elite teams are best. 2. Clearly communicate the desired End Result, who is responsible for what, and the current status. Everyone on the team must know the Commander’s Intent of the project, the Reason Why it’s important, and must clearly know the specific parts of the project they’re individually responsible for completing—otherwise, you’re risking Bystander Apathy. 3. Treat people with respect. Consistently using the Golden Trifecta—appreciation, courtesy, and respect—is the best way to make the individuals on your team feel Important and is also the best way to ensure that they respect you as a leader and manager. The more your team works together under mutually supportive conditions, the more Clanning will naturally occur, and the more cohesive the team will become. 4. Create an Environment where everyone can be as productive as possible, then let people do their work. The best working Environment takes full advantage of Guiding Structure—provide the best equipment and tools possible and ensure that the Environment reinforces the work the team is doing. To avoid having energy sapped by the Cognitive Switching Penalty, shield your team from as many distractions as possible, which includes nonessential bureaucracy and meetings. 5. Refrain from having unrealistic expectations regarding certainty and prediction. Create an aggressive plan to complete the project, but be aware in advance that Uncertainty and the Planning Fallacy mean your initial plan will almost certainly be incomplete or inaccurate in a few important respects. Update your plan as you go along, using what you learn along the way, and continually reapply Parkinson’s Law to find the shortest feasible path to completion that works, given the necessary Trade-offs required by the work. 6. Measure to see if what you’re doing is working—if not, try another approach. One of the primary fallacies of effective Management is that it makes learning unnecessary. This mind-set assumes your initial plan should be 100 percent perfect and followed to the letter. The exact opposite is true: effective Management means planning for learning, which requires constant adjustments along the way. Constantly Measure your performance across a small set of Key Performance Indicators (discussed later)—if what you’re doing doesn’t appear to be working, Experiment with another approach.

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Pay attention to everything the dying person says. You might want to keep pens and a spiral notebook beside the bed so that anyone can jot down notes about gestures, conversations, or anything out of the ordinary said by the dying person. Talk with one another about these comments and gestures. • Remember that there may be important messages in any communication, however vague or garbled. Not every statement made by a dying person has significance, but heed them all so as not to miss the ones that do. • Watch for key signs: a glassy-eyed look; the appearance of staring through you; distractedness or secretiveness; seemingly inappropriate smiles or gestures, such as pointing, reaching toward someone or something unseen, or waving when no one is there; efforts to pick at the covers or get out of bed for no apparent reason; agitation or distress at your inability to comprehend something the dying person has tried to say. • Respond to anything you don’t understand with gentle inquiries. “Can you tell me what’s happening?” is sometimes a helpful way to initiate this kind of conversation. You might also try saying, “You seem different today. Can you tell me why?” • Pose questions in open-ended, encouraging terms. For example, if a dying person whose mother is long dead says, “My mother’s waiting for me,” turn that comment into a question: “Mother’s waiting for you?” or “I’m so glad she’s close to you. Can you tell me about it?” • Accept and validate what the dying person tells you. If he says, “I see a beautiful place!” say, “That’s wonderful! Can you tell me more about it?” or “I’m so pleased. I can see that it makes you happy,” or “I’m so glad you’re telling me this. I really want to understand what’s happening to you. Can you tell me more?” • Don’t argue or challenge. By saying something like “You couldn’t possibly have seen Mother, she’s been dead for ten years,” you could increase the dying person’s frustration and isolation, and run the risk of putting an end to further attempts at communicating. • Remember that a dying person may employ images from life experiences like work or hobbies. A pilot may talk about getting ready to go for a flight; carry the metaphor forward: “Do you know when it leaves?” or “Is there anyone on the plane you know?” or “Is there anything I can do to help you get ready for takeoff?” • Be honest about having trouble understanding. One way is to say, “I think you’re trying to tell me something important and I’m trying very hard, but I’m just not getting it. I’ll keep on trying. Please don’t give up on me.” • Don’t push. Let the dying control the breadth and depth of the conversation—they may not be able to put their experiences into words; insisting on more talk may frustrate or overwhelm them. • Avoid instilling a sense of failure in the dying person. If the information is garbled or the delivery impossibly vague, show that you appreciate the effort by saying, “I can see that this is hard for you; I appreciate your trying to share it with me,” or “I can see you’re getting tired/angry/frustrated. Would it be easier if we talked about this later?” or “Don’t worry. We’ll keep trying and maybe it will come.” • If you don’t know what to say, don’t say anything. Sometimes the best response is simply to touch the dying person’s hand, or smile and stroke his or her forehead. Touching gives the very important message “I’m with you.” Or you could say, “That’s interesting, let me think about it.” • Remember that sometimes the one dying picks an unlikely confidant. Dying people often try to communicate important information to someone who makes them feel safe—who won’t get upset or be taken aback by such confidences. If you’re an outsider chosen for this role, share the information as gently and completely as possible with the appropriate family members or friends. They may be more familiar with innuendos in a message because they know the person well.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.