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The late Jay Cross, a leader in this space, said that informal learning is the “unofficial, unscheduled, impromptu way people learn to do their jobs. … [it] is like riding a bike: the rider chooses the destination, the speed, and the route.” (Malamed, n.d., para. 3–4). Cross further wrote that “[f]ormal learning—classes and workshops—is the source of only 10 to 20 percent of what people learn at work” (Cross, 2007, p. iii).
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Joseph Rene Corbeil (Microlearning in the Digital Age: The Design and Delivery of Learning in Snippets)