“
Do you think I am an automaton? — a machine without feelings? and can bear to have my morsel of bread snatched from my lips, and my drop of living water dashed from my cup? Do you think, because I am poor, obscure, plain, and little, I am soulless and heartless? You think wrong! — I have as much soul as you — and full as much heart! And if God had gifted me with some beauty and much wealth, I should have made it as hard for you to leave me, as it is now for me to leave you. I am not talking to you now through the medium of custom, conventionalities, nor even of mortal flesh: it is my spirit that addresses your spirit; just as if both had passed through the grave, and we stood at God's feet, equal — as we are!
”
”
Charlotte Brontë (Jane Eyre)
“
Your most unhappy customers are your greatest source of learning.
”
”
Bill Gates
“
Will they cower?' Kym asked.
'Tons of cowering! Plus your name in the summer programme. A custom-designed banner. A cabin at Camp Half-Blood. Two shrines. I'll even throw in a Kymopoleia action figure.'
'No!' Polybotes wailed. 'Not merchandising rights!
”
”
Rick Riordan (The Blood of Olympus (The Heroes of Olympus, #5))
“
No nation can rise to the height of glory unless your women are side by side with you. We are victims of evil customs. It is a crime against humanity that our women are shut up within the four walls of the houses as prisoners. There is no sanction anywhere for the deplorable condition in which our women have to live.
”
”
Muhammad Ali Jinnah
“
I don't know your customs, but here, if you don't want to frighten someone, you don't go looming over their sleeping body with knives.
”
”
Laini Taylor (Daughter of Smoke & Bone (Daughter of Smoke & Bone, #1))
“
Loafe with me on the grass—loose the stop from your throat;
Not words, not music or rhyme I want—not custom or lecture, not even the best;
Only the lull I like, the hum of your valved voice.
”
”
Walt Whitman (Leaves of Grass)
“
CUSTOMER: I’m always on night shift at work.
BOOKSELLER (jokingly): Is that why you’re buying so many vampire novels?
CUSTOMER (seriously): You can never be too prepared.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
It makes me sad that grown up books don’t have pictures in them. You’re brought up with them when you’re younger, and then suddenly they’re all taken away.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Christmas Gift Suggestions:
To your enemy, forgiveness.
To an opponent, tolerance.
To a friend, your heart.
To a customer, service.
To all, charity.
To every child, a good example.
To yourself, respect.
”
”
Oren Arnold
“
.., by universal custom, your enemy is never more polite than when he is planning or has planned your destruction.
”
”
James Clavell (Shōgun (Asian Saga, #1))
“
You're a pretty cool customer, huh?" says Agent Hunt.
"I hide my inner pain under my stoic visage."
Agent Hunt looks like he would like to put his fist through my stoic visage.
”
”
Holly Black (Red Glove (Curse Workers, #2))
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination.. Faithfulness is to the emotional life what consistency is to the life of the intellect---simply a confession of failures. Faithfulness! I must analyse it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up. But I don't want to interrupt you. Go on with your story.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
Shouldn’t you be working instead of fraternizing with customers?” I choked.
He smiled. “What are you doing Sunday night?”
I snorted. By accident. “Are you asking me out?”
“You’re getting cocky. I like that, Angel.”
“I don’t care what you like. I’m not going out with you. Not on a date. Not alone.
”
”
Becca Fitzpatrick (Hush, Hush (Hush, Hush, #1))
“
I appeal from your customs. I must be myself. I cannot break myself any longer for you, or you. If you can love me for what I am, we shall be happier. If you cannot, I will still seek to deserve that you should. I must be myself. I will not hide my tastes or aversions. I will so trust that what is deep is holy, that I will do strongly before the sun and moon whatever inly rejoices me and the heart appoints. If you are noble, I will love you; if you are not, I will not hurt you and myself by hypocritical attentions. If you are true, but not in the same truth with me, cleave to your companions; I will seek my own. I do this not selfishly but humbly and truly. It is alike your interest, and mine, and all men’s, however long we have dwelt in lies, to live in truth. Does this sound harsh to-day? You will soon love what is dictated by your nature as well as mine, and if we follow the truth it will bring us out safe at last.—But so may you give these friends pain. Yes, but I cannot sell my liberty and my power, to save their sensibility. Besides, all persons have their moments of reason, when they look out into the region of absolute truth; then will they justify me and do the same thing.
The populace think that your rejection of popular standards is a rejection of all standard, and mere antinomianism; and the bold sensualist will use the name of philosophy to gild his crimes. But the law of consciousness abides.
”
”
Ralph Waldo Emerson (Self-Reliance and Other Essays (Dover Thrift Editions: Philosophy))
“
Imagine what our world would be like if everyone loved themselves so much that they weren’t threatened by other people’s opinions or skin colors or sexual preferences or talents or education or possessions or lack of possessions or religious beliefs or customs or their general tendency to just be whoever the hell they are.
”
”
Jen Sincero (You Are a Badass®: How to Stop Doubting Your Greatness and Start Living an Awesome Life)
“
Knowledge that is acquired
is not like this. Those who have it worry if
audiences like it or not.
It's a bait for popularity.
Disputational knowing wants customers.
It has no soul...
The only real customer is God.
Chew quietly
your sweet sugarcane God-Love, and stay
playfully childish.
”
”
Jalal ad-Din Muhammad ar-Rumi (The Essential Rumi (Mystical Classics of the World))
“
Don't find customers for your products, find products for your customers.
”
”
Seth Godin
“
It is most gratifying," it said, "that your enthusiasm for our planet continues unabated, and so we would like to assure you that the guided missiles currently converging with your ship are part of a special service we extend to all of our most enthusiastic clients, and the fully armed nuclear warheads are of course merely a courtesy detail. We look forward to your custom in future lives ... thank you.
”
”
Douglas Adams (The Hitchhiker’s Guide to the Galaxy (Hitchhiker's Guide to the Galaxy, #1))
“
One way to improve your business is to increase its capabilities. The more capable your business is of providing value to it's customers, the more success your business will experience.
”
”
Hendrith Vanlon Smith Jr.
“
To succeed in business, you've gotta understand your customers.
”
”
Hendrith Vanlon Smith Jr.
“
Be it so. This burning of widows is your custom; prepare the funeral pile. But my nation has also a custom. When men burn women alive we hang them, and confiscate all their property. My carpenters shall therefore erect gibbets on which to hang all concerned when the widow is consumed. Let us all act according to national customs.[To Hindu priests complaining to him about the prohibition of Sati religious funeral practice of burning widows alive on her husband’s funeral pyre.]
”
”
Charles James Napier
“
The world is his who can see through its pretension. What deafness, what stone-blind custom, what overgrown error you behold, is there only by sufferance,--by your sufferance. See it to be a lie, and you have already dealt it its mortal blow.
”
”
Ralph Waldo Emerson
“
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
”
”
Jeff Bezos
“
Son, you can't go around painting yourself black, you hear?"
"Why not, Papa?"
"Because they'll take you away."
"Why?"
"Because you shouldn't want to be like black people or Jewish people or anyone who is...not us."
"Who are Jewish people?"
"You know my oldest customer, Mr. Kaufmann? Where we bought your shoes?"
"Yes."
"Well, he's Jewish."
"I didn't know that. Do you have to pay to be Jewish? Do you need a license?"
.....
"...you've got beautiful blond hair and big safe blue eyes. You should be happy with that; is that clear?
”
”
Markus Zusak (The Book Thief)
“
It is the custom of every good mother after her children are asleep to rummage in their minds and put things straight for next morning, repacking into their proper places the many articles that have wandered during the day. If you could keep awake (but of course you can’t) you would see your own mother doing this, and you would find it very interesting to watch her. It is quite like tidying up drawers. You would see her on her knees, I expect, lingering humorously over some of your contents, wondering where on earth you had picked this thing up, making discoveries sweet and not so sweet, pressing this to her cheek as if it were as nice as a kitten, and hurriedly stowing that out of sight. When you wake in the morning, the naughtinesses and evil passions with which you went to bed have been folded up small and placed at the bottom of your mind; and on the top, beautifully aired, are spread out prettier thoughts, ready for you to put on.
”
”
J.M. Barrie
“
Be ... suspicious ... of all those who employ the term 'we' or 'us' without your permission. This is [a] form of surreptitious conscription ... Always ask who this 'we' is; as often as not it's an attempt to smuggle tribalism through the customs.
”
”
Christopher Hitchens (Letters to a Young Contrarian)
“
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
”
”
Marilyn Suttle
“
If you want to keep your customers happy, start by keeping your employees happy.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
A business becomes successful when it becomes mutually beneficial for you and your customers.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Remember your customers appreciate efficiency and convenience and those two become achievable through innovation and willingness to change with time.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
When you start seeing your product as your customer’s product and not as your product, you will start seeing all the missing gaps.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Fighting a change and clinging to the same old ways of doing things have never proved to be productive for anyone - you or your customers.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
In the end, all we have to do is to be in the shoes of our audience and our product will hardly fail.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
If the end result is customer satisfaction, your business will thrive. If the end result is customer loyalty, your business will bloom.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
To touch a person...to sleep with a person...is to become a pioneer," she whispered then, "a frontiersman at the edge of their private world, the strange, incomprehensible world of their interior, filled with customs you could never imitate, a language which sounds like your own but is really totally foreign, knowable only to them.
”
”
Catherynne M. Valente (Palimpsest)
“
If the demographic of your target market is extremely environmentally conscious, then they are going to feel dissatisfied if your packaging is not biodegradable.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Thinking about what your customers like and what they exactly like are two different things.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
It feels amazing to know that there is an increased demand for your product, but customer experience and satisfaction are consequential for long-lasting business growth.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
When you promise but don’t deliver, you start competing against yourself, against the image that you have built of your brand for your customers.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
The key to fighting and surviving the competition lies in understanding your customers’ needs.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
You are not selling products. You are selling value to your customers. The more value your customers see, the more they will like your business.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Your customers are always changing and so are their values, perceptions, and needs. Having up-to-date knowledge about them will help you in satisfying their needs as well as delighting them.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Customer: Where are your fictional novels?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
The mantra here is the more value you are going to create, the more profitable customer relationships you are going to build this the more successful your business is going to be.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
A business is a value creation and distribution process. Before you can sell value to your customers, you have to first create it.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Customer behavior is not just defined by what your customers want but also by what they believe in.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Everything around your customers is shaping those needs and wants. We can’t stop this change from happening, but we can listen.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
We can miss other things, but we will hardly miss scrolling through our Instagram or Facebook feed. Wherever your audience is, you need to be there.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
You want to become more open-minded, challenge your ideas without being offended. Don’t let your ego ruin your learning experience.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Knowing your audience well as a part of the market research will pay off with improved customer loyalty and relationship building.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Keep your focus on increasing customer satisfaction and building customer relationships, everything else will take care of itself.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
When you take care of your customers, they will reward you with increased business sales and increased profits in return.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
A good marketing can’t overcome your poor customer strategy, but a good customer service can compensate for your poor marketing.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Start paying more attention to your digital customer strategy. You don’t want any of your online actions to take a hit on your brand reputation.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
An effective customer service strategy is the one which will never stop learning more about your customers.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
What your audience has to say about your product matters more than what you have to say about it.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Always remember that your audience is not made up of bots. They don’t follow fixed algorithms and make decisions based on that.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
To understand who will be fit for your product, you have to first understand your ideal customers’ needs, wants and preferences.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
A vision needs to show the future goals of your company and these goals need to be beneficial for all including your employees, customers, stakeholders, and most importantly, the environment.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Even if your customer is not an adult, always remember that they are way smarter than you think. Kids know exactly what they want, and they have the power of influencing their parents’ decisions.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Alan! How many more times do I have to tell you? We do not say “see you soon” to customers when they leave our shop. We say “goodbye”, because they won’t be coming back, ever. When will you get that into your thick head?
”
”
Jean Teulé (The Suicide Shop)
“
It is an ancient and venerated custom of people in my country to start a story by praying to a Higher Power.
"I guess, Your Excellency, that I too should start off by kissing some god's arse.
"Which god's arse, though? There are so many choices.
"See, the Muslims have one god.
"The Christians have three gods.
"And we Hindus have 36,000,004 divine arses to choose from.
”
”
Aravind Adiga (The White Tiger)
“
Honesty was a tough customer... Once you started allowing yourself some honesty, it couldn't easily be contained or limited to one part of your life. It was like poison ivy or a bossy houseguest. Once it was there, you couldn't tell it what to do. You had to really fight to keep it from taking over.
”
”
Ann Brashares (The Last Summer of You and Me)
“
For getting those customers, you need to first let them know about your business, your product and how your product is exactly what they are looking for. And for that very purpose, you have to advertise your product.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Let me tell you about customs, James," said Lillian. "I am not accustomed to being summoned to someone else's home. You're very fortunate that I came."
"I am indeed blessed," Dad told her. "I am also, by the way, called Jon."
Lillian looked faintly surprised. "Are you?"
"Really?" Dad asked. "Really? I was the only Asian guy who went to our school. I kind of stood out. While you are an identical twin, and I still managed to know your name.
”
”
Sarah Rees Brennan (Untold (The Lynburn Legacy, #2))
“
on the phone
Bookseller: Hello Ripping Yarns.
Customer: Do you have any mohair wool?
Bookseller: Sorry, we're not a yarns shop, we're a bookshop.
Customer: You're called Ripping Yarns.
Bookseller: Yes, that's 'yarns' as in stories.
Customer: Well it's a stupid name.
Bookseller: It's a Monty Python reference.
Customer: So you don't sell wool?
Bookseller: No.
Customer: Hmf. Ridiculous.
Bookseller: ...but we do sell dead parrots.
Customer: What?
Bookseller: Parrots. Dead. Extinct. Expired. Would you like one?
Customer: Erm, no.
Bookseller: Ok, well if you change your mind, do call back.
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
I am not talking to you now through the medium of custom, conventionalities, nor even of mortal flesh: it is my spirit that addresses your spirit; just as if both had passed through the grave, and we stood at God's feet, equal--as we are!
”
”
Charlotte Brontë (Jane Eyre)
“
Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." -
”
”
Seth Godin
“
Emilio appeared with wine before Cal could say anything, and Min beamed at him, grateful for the rescue. "Emilio, my darling. I forgot to mention cake boxes. Two hundred cake boxes."
"Already on it," Emilio said. "Nonna said you'd need them. She said to get four-inch-square boxes for three-inch-square cakes."
"I'm getting the boxes," Min said, nodding. "Sure. Great. Fine. Your grandmother is an angel and you are my hero. And of course, a genius with food."
"And you are my favorite customer." Emilio kissed her cheek and disappeared back into the kitchen.
"I love him," she told Cal.
"I noticed," Cal said. "Been seeing him behind my back, have you?"
"Yes," Min said. "We've been having conversations about cake."
"Whoa," Cal said. "For you, that's talking dirty.
”
”
Jennifer Crusie (Bet Me)
“
Everybody has their own America, and then they have pieces of a fantasy America that they think is out there but they can’t see…So the fantasy corners of America…you’ve pieced them together from scenes in movies and music and lines from books. And you live in your dream America that you’ve custom-made from art and schmaltz and emotions just as much as you live in your real one.
”
”
Andy Warhol
“
Closing sales is a different process altogether. It is as important as marketing. Marketing can bring you the leads but the last step of turning those leads into customers decide the fate of all your efforts. This is known as closing sales.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
The golden rule here is to stop assuming what your customers are going to like and what they won’t. Instead, start putting yourself in their shoes to familiarize yourself with their needs and wants. That way you will never go wrong.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
CUSTOMER: Which was the first Harry Potter book?
BOOKSELLER: The Philosopher’s Stone.
CUSTOMER: And the second?
BOOKSELLER: The Chamber of Secrets.
CUSTOMER: I’l take The Chamber of Secrets. I don’t want The Philosopher’s Stone.
BOOKSELLER: Have you already read that one?
CUSTOMER: No, but with series of books I always find they take a while to really get going. I don’t want to waste my time with the useless introductory stuff at the beginning.
BOOKSELLER: The story in Harry Potter actually starts right away. Personally, I do recommend that you start with the first book – and it’s very good.
CUSTOMER: Are you working on commission?
BOOKSELLER: No.
CUSTOMER: Right. How many books are there in total?
BOOKSELLER: Seven.
CUSTOMER: Exactly. I’m not going to waste my money on the first book when there are so many others to buy. I’l take the second one.
BOOKSELLER: . . . If you’re sure.
(One week later, the customer returns)
BOOKSELLER: Hi, did you want to buy a copy of The Prisoner of Azkaban?
CUSTOMER: What’s that?
BOOKSELLER: It’s the book after The Chamber of Secrets.
CUSTOMER: Oh, no, definitely not. I found that book far too confusing. I ask you, how on earth are children supposed to understand it if I can’t? I mean, who the heck is that Voldemort guy anyway? No. I’m not going to bother with the rest.
BOOKSELLER: . . .
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
I appeal from your customs. I must be myself. I cannot break myself any longer for you, or you. If you can love me for what I am, we shall be happier. If you cannot, I will still seek to deserve that you should. I must be myself. I will not hide my tastes or aversions. I will so trust that what is deep is holy, that I will do strongly before the sun and moon whatever inly rejoices me and the heart appoints. If you are noble, I will love you; if you are not, I will not hurt you and myself by hypocritical attentions
”
”
Ralph Waldo Emerson (Self-Reliance: An Excerpt from Collected Essays, First Series)
“
There are only two ways to influence human behavior: you can manipulate it or you can inspire it.
Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief - WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?
People don’t buy WHAT you do, they buy WHY you do it.
We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.
For values or guiding principles to be truly effective they have to be verbs. It’s not “integrity,” it’s “always do the right thing.” It’s not “innovation,” it’s “look at the problem from a different angle.” Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation.
Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.
Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to.
You don’t hire for skills, you hire for attitude. You can always teach skills.
Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them. People are either motivated or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job and you’ll be stuck with whoever’s left.
Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down.
All organizations start with WHY, but only the great ones keep their WHY clear year after year.
”
”
Simon Sinek (Start with Why: How Great Leaders Inspire Everyone to Take Action)
“
Mrs. Darling first heard of Peter when she was tidying up her children's minds. It is the nightly custom of every good mother after her children are asleep to rummage in their minds and put things straight for next morning, repacking into their proper places the many articles that have wandered during the day. If you could keep awake (but of course you can't) you would see your own mother doing this and you would find it very interesting to watch. It's quite like tidying up drawers. You would see her on her knees, I expect, lingering humorously over some of your contents, wondering where on Earth you picked this thing up, making discoveries sweet and not so sweet, pressing this to her cheek, as if it were a nice kitten, and hurriedly stowing that out of sight. When you wake in the morning, the naughtiness and evil passions with which you went to bed have been folded up small and placed at the bottom of your mind and on the top, beautifully aired, are spread out the prettier thoughts, ready for you to put on.
”
”
J.M. Barrie (Peter Pan)
“
If you want to retain your customers, attract more customers, and don’t want to unnecessarily spend your budget in marketing campaigns which will fail because of your increasing number of dissatisfied customers, start working on your customer service strategy right now.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Listening to the audience means that they have to accept that there is something wrong with the product, which is not an easy thing, but it has the potential to save your business from failure. Anything that can grow your business (ethically) is worth considering.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
I DECLARE I am special and extraordinary. I am not average! I have been custom-made. I am one of a kind. Of all the things God created, what He is the most proud of is me. I am His masterpiece, his most prized possession. I will keep my head held high, knowing I am a child of the most high God, made in his very image. This is my declaration.
”
”
Joel Osteen (I Declare: 31 Promises to Speak Over Your Life)
“
There is a proper way to greet the sentinels in Ceris, certain patterns and forms that you must observe when presented to Queen Islanzadí, and a hundred different manners in which to greet those around you, if it’s not better to just remain quiet.”
“With all your customs,” Eragon risked saying, “it seems as though you’ve only made it easier to offend people.”
A smile flickered across her lips. “Perhaps.
”
”
Christopher Paolini (Eldest (The Inheritance Cycle, #2))
“
Care more about being accurately and precisely who you are, than caring what someone might think about you.
Be daring enough to tell us--your customers, your fans, your people--about your deep desires and ambitions, because we?ll be the ones to help you fulfill them.
You don't have to be fearless. Just be sincere.
”
”
Danielle LaPorte
“
Sunset's Passions," he read, and opened the book to a random page to read aloud. "'His hands gently caressed her ivory, silky br- " His eyes widened. "By the Wyrd! Do you actually read this rubbish? What happened to Symbols of Power and Eyllwe Customs and Culture?"
...
"You may borrow it when I'm done. If you read it, your literary experience will be complete. And," she added with a coy smile, "it will give you some creative ideas of things to do with your lady friends.
”
”
Sarah J. Maas
“
The best way to help your consumers with your business is to treat your employees right so they give better customer service, empower them so they can provide faster solutions, and to treat your vendors and partners fairly and with respect so they can continually provide the best product and services to their ability. - Strong by Kailin Gow
”
”
Kailin Gow
“
If you want your customers to start eating spinach flavored ice cream, your idea won’t need as much cultural change as it will if you want your customers to start taking a coffee pill in the morning instead of fresh brewed coffee. Obviously, the latter will require more efforts and more marketing.
”
”
Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Customer: Do you have any medical textbooks?
Bookseller: Sorry, no. They go out of date so quickly we don't stock them, but I can order one in for you.
Customer: I'm not worried about it being in date.
Bookseller: Does your university not request you have a specific edition?
Customer: Oh, I'm not a medical student. I just want to learn how to do stitches.
Bookseller: ... Right.
Customer: Do you have a book on sewing instead?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
One of the essential problems for education is that most countries subject their schools to the fast-food model of quality assurance when they should be adopting the Michelin model instead. The future for education is not in standardizing but in customizing; not in promoting groupthink and “deindividuation” but in cultivating the real depth and dynamism of human abilities of every sort.
”
”
Ken Robinson (The Element: How Finding Your Passion Changes Everything)
“
WOMAN: Hi, where are your copies of Breaking Dawn? I can't see any on the shelf.
BOOKSELLER: Sorry, I think we’ve sold out of the Twilight books; we’re waiting on more.
WOMAN: What?
BOOKSELLER: We should have some in tomorrow.
WOMAN: But I need a copy now. I finished the last one last night.
BOOKSELLER: I’m sorry, I can’t help you.
WOMAN: No, you don’t understand. I’ve taken the whole day off work to read it.
BOOKSELLER: Erm…
WOMAN: I NEED TO KNOW WHAT HAPPENS! NOW!
BOOKSELLER: Erm…
WOMAN: Can you call your wholesaler and see if they can deliver this afternoon?
BOOKSELLER: They only ---
WOMAN: And then I can wait here for them.
BOOKSELLER: I’m sorry, they only deliver in the morning.
WOMAN: BUT WHAT AM I SUPPOSED TO DO NOW?
BOOKSELLER: . . .we have many other books.
WOMAN (sniffs): Do any of those have Robert Pattinson in them?
”
”
Jen Campbell (Weird Things Customers Say in Bookshops)
“
Does your manager know that you talk to your customers like this? (Blaine)
If you’d like to talk to my mother, who owns this bar, my overindulgent brother, who manages it, or my father, who delights in kicking everyone’s ass around, about your treatment by me, just let me know and I’ll be more than happy to go get one of them for you. I know they’d just love to waste their time dealing with you. They’re real understanding that way. (Aimee)
”
”
Sherrilyn Kenyon (Unleash the Night (Dark Hunter, #8; Were-Hunter, #2))
“
I have of late—but wherefore
I know not—lost all my mirth, forgone all custom of
exercises; and indeed it goes so heavily with my
disposition that this goodly frame, the earth, seems to
me a sterile promontory, this most excellent canopy,
the air, look you, this brave o'erhanging firmament,
this majestical roof fretted with golden fire, why,
it appears no other thing to me than a foul and pestilent
congregation of vapors. What a piece of work is a man!
How noble in reason, how infinite in faculties,
in form and moving how express and admirable,
in action how like an angel, in apprehension how like
a god! The beauty of the world, the paragon of animals!
And yet, to me, what is this quintessence of dust? Man
delights not me—no, nor woman neither, though by
your smiling you seem to say so.
”
”
William Shakespeare (Hamlet)
“
Lowering his voice, he said, "In America we have a custom. When you're given presents for your birthday, you're supposed to open them and say thank you."
Tatiana nervously looked down at the present. "Thank you." Gifts were not something she was used to. Wrapped gifts? Unheard of, even when they came wrapped only in plain brown paper.
"No. Open first. Then say thank you."
She smiled. "What do I do? Do I take the paper off?"
"Yes. You tear it off."
"And then what?"
"And then you throw it away."
"The whole present or just the paper?"
Slowly he said, "Just the paper."
"But you wrapped it so nicely. Why would I throw it away?"
"It's just paper."
"If it's just paper, why did you wrap it?"
"Will you please just open my present?" said Alexander
”
”
Paullina Simons (The Bronze Horseman (The Bronze Horseman, #1))
“
Before Tessa could answer, there was a knock at the door, and a familiar voice. "It's Jem. Tessa, are you there?"
Charlotte sat bolt upright. "Oh! He mustn't see you in your dress!"
Tessa stood dumbfounded. "Whyever not?"
"It's a Shadowhunter custom—bad luck!" Charlotte rose to her feet. "Quickly! Hide behind the wardrobe!"
"The wardrobe? But—" Tessa broke off with a yelp as Charlotte seized her about the waist and frog-marched her behind the wardrobe like a policeman with a particularly resistant criminal. Released, Tessa dusted off her dress and made a face at Charlotte, and they both peeked around the side of the furniture as the seamstress, after a bewildered look, opened the door.
Jem's silvery head appeared in the gap. He looked a bit disheveled, his jacket askew. He glanced around in puzzlement before his gaze lighted on Charlotte and Tessa, half-concealed behind the wardrobe.
”
”
Cassandra Clare (Clockwork Princess (The Infernal Devices, #3))
“
Where's your car? Miles asks, glancing at him as he slams his door shut and slings his backpack over his shoulder. "And whats up with your hand?"
"I got rid of it," Damen says, gaze fixed on mine. Then glancing at Miles and seeing his expression he adds, "The car, not the hand."
"Did you trade it in?" I ask, but only because Miles is listening. [...]
He shakes his head and walks me to the gate, smiling as he says, "No, I just dropped off on the side of the road, key in the ignition, engine running."
"Excuse me?!" Miles yelps. "You mean to tell me that you left your shiny, black, BMW M6 Coupe—by the side of the road?"
Damen nods.
But thats a hundred-thousand-dollar car!" Miles gasps as his face turns bright red.
"A hundreds and ten." Damen laughs. "Don't forget, it was fully customized and loaded with options."
Miles stares at him, eyes practically bugging out of his head, unable to comprehend how anyone could do such a thing—why anyone would do such a thing. "Um, okay, so let me get this straight—you just woke up and decided—Hey, what the hell? I think I'll just dump my ridiculously expensive luxury car by the side of the road—WHERE JUST ANYONE CAN TAKE IT?"
Damen shrugs. "Pretty much."
"Because in case you haven't noticed," Miles says, practically hyperventilating now. "Some of us are a little car deprived. Some of us were born with parents so cruel and unusual they're forced to rely on the kindness of friends for the rest of their lives!"
"Sorry." Damen shrugs. "Guess I hadn't thought about that. Though if it makes you feel any better, it was all for a very good cause.
”
”
Alyson Noel (Shadowland (The Immortals, #3))
“
The principles underlying propaganda are extremely simple. Find some common desire, some widespread unconscious fear or anxiety; think out some way to relate this wish or fear to the product you have to sell; then build a bridge of verbal or pictorial symbols over which your customer can pass from fact to compensatory dream, and from the dream to the illusion that your product, when purchased, will make the dream come true. They are selling hope.
We no longer buy oranges, we buy vitality. We do not just buy an auto, we buy prestige. And so with all the rest. In toothpaste, for example, we buy not a mere cleanser and antiseptic, but release from the fear of being sexually repulsive. In vodka and whisky we are not buying a protoplasmic poison which in small doses, may depress the nervous system in a psychologically valuable way; we are buying friendliness and good fellowship, the warmth of Dingley Dell and the brilliance of the Mermaid Tavern. With our laxatives we buy the health of a Greek god. With the monthly best seller we acquire culture, the envy of our less literate neighbors and the respect of the sophisticated. In every case the motivation analyst has found some deep-seated wish or fear, whose energy can be used to move the customer to part with cash and so, indirectly, to turn the wheels of industry.
”
”
Aldous Huxley (Brave New World Revisited)
“
More often than not, that was a tough sell. If you go to a business and tell it you can save it $50,000 per year in labor costs if it eliminates this one job, then your AI product better eliminate that entire job. Instead, what entrepreneurs found was that their product was perhaps eliminating one task in a person’s job, and that wasn’t going to be enough to save their would-be customer any meaningful labor costs. The better pitches were ones that were not focused on replacement but on value. These pitches demonstrated how an AI product could allow businesses to generate more profits by, say, supplying higher quality products to their own customers. This had the benefit of not having to demonstrate that their AI could perform a particular task at a lower cost than a person. And if that also reduced internal resistance to adopting AI, then that only made their sales task easier. The point here is that a value-enhancing approach to AI, rather than a cost-savings approach, is more likely to find real traction for AI adoption.
”
”
Ajay Agrawal (Power and Prediction: The Disruptive Economics of Artificial Intelligence)
“
Lovers are not at their best when it matters. Mouths dry up, palms sweat, conversation flags and all the time the heart is threatening to fly from the body once and for all. Lovers have been known to have heart attacks. Lovers drink too much from nervousness and cannot perform. They eat too little and faint during their fervently wished consummation. They do not stroke the favoured cat and their face-paint comes loose. This is not all. Whatever you have set store by, your dress, your dinner, your poetry, will go wrong.
How is it that one day life is orderly and you are content, a little cynical perhaps, but on the whole just so, and then without warning you find the solid floor is a trapdoor and you are now in another place whose geography is uncertain and whose customs are strange?
Travellers at least have a choice. Those who set sail know that things will not be the same as at home. Explorers are prepared. But for us, who travel along the blood vessels, who come to the cities of the interior by chance, there is no preparation. We who were fluent find life is a foreign language. Somewhere between the swamp and the mountains. Somewhere between fear and sex. Somewhere between God and the Devil passion is and the way there is sudden and the way back is worse.
”
”
Jeanette Winterson (The Passion)
“
The tavern keeper, a wiry man with a sharp-nosed face, round, prominent ears and a receding hairline that combined to give him a rodentlike look, glanced at him, absentmindedly wiping a tankard with a grubby cloth. Will raised an eyebrow as he looked at it. He'd be willing to bet the cloth was transferring more dirt to the tankard then it was removing.
"Drink?" the tavern keeper asked. He set the tankard down on the bar, as if in preparation for filling it with whatever the stranger might order.
"Not out of that," Will said evenly, jerking a thumb at the tankard. Ratface shrugged, shoved it aside and produced another from a rack above the bar.
"Suit yourself. Ale or ouisgeah?"
Ousigeah, Will knew, was the strong malt spirit they distilled and drank in Hibernia. In a tavern like this, it might be more suitable for stripping runt than drinking.
"I'd like coffee," he said, noticing the battered pot by the fire at one end of the bar.
"I've got ale or ouisgeah. Take your pick." Ratface was becoming more peremptory. Will gestured toward the coffeepot. The tavern keeper shook his head.
"None made," he said. "I'm not making a new pot just for you."
"But he's drinking coffee," Will said, nodding to one side.
Inevitably the tavern keeper glanced that way, to see who he was talking about. The moment his eyes left Will, an iron grip seized the front of his shirt collar, twisting it into a knot that choked him and at the same time dragged him forward, off balance, over the bar,. The stranger's eyes were suddenly very close. He no longer looked boyish. The eyes were dark brown, almost black in this dim light, and the tavern keeper read danger there. A lot of danger. He heard a soft whisper of steel, and glancing down past the fist that held him so tightly, he glimpsed the heavy, gleaming blade of the saxe knife as the stranger laid it on the bar between them.
He looked around for possible help. But there was nobody else at the bar, and none of the customers at the tables had noticed what was going on.
"Aach...mach co'hee," he choked.
The tension on his collar eased and the stranger said softly, "What was that?"
"I'll...make...coffee," he repeated, gasping for breath.
The stranger smiled. It was a pleasant smile, but the tavern keep noticed that it never reached those dark eyes.
"That's wonderful. I'll wait here.
”
”
John Flanagan (Halt's Peril (Ranger's Apprentice, #9))
“
Dorian looked down at the book. "This isn't one of the books that I sent you! I don't even own books like these!" She laughed weakly and took the tea from the servant as she approached.
"Of course you don't, Dorian. I had the maids send for a copy today."
"Sunset's Passions," he read, and opened the book to a random page to read aloud. "'His hands gently caressed her ivory, silky br-'" His eyes widened. "By the Wyrd! Do you actually read this rubbish? What happened to Symbols and Power and Eyllwe Customs and Culture?"
She finished her drink, the ginger tea easing her stomach. "You may borrow it when I'm done. If you read it, you literary experience will be complete. And," she added with a coy smile, "it will give you some creative ideas of things to do with your lady friends."
He hissed through his teeth.
"I will not read this."
She took the book from his hands, leaning back. "Then I suppose you're just like Chaol."
"Chaol?" he asked, falling into the trap. "You asked Chaol to read this?"
"He refused, of course," she lied. "He said it wasn't right for him to read this sort of material if I gave it to him."
Dorian snatched the book from her hands. "Give me that, you demon-woman. I'll not have you matching us against each other." He glanced once more at the novel, then turned it over, concealing the title. She smiled, and resumed watching the falling snow.
”
”
Sarah J. Maas (Throne of Glass (Throne of Glass, #1))
“
Live no longer to the expectation of these deceived and deceiving people with whom we converse. Say to them, O father, O mother, O wife, O brother, O friend, I have lived with you after appearances hitherto. Henceforward I am the truth's. Be it known unto you that henceforward I obey no law less than the eternal law. I will have no covenants but proximities. I shall endeavor to nourish my parents, to nourish my family, to be the chaste husband of one wife, - but these relations I must fill after a new and unprecedented way. I appeal from your customs. I must be myself. I cannot break myself any longer for you, or you. If you can love me for what I am, we shall be the happier. If you cannot, I will still seek to deserve that you should. I will not hide my tastes or aversions. I will so trust that what is deep is holy, that I will strongly believe before the sun and moon whatever inly rejoices me, and the heart appoints. If you are noble, I will love you; if you are not, I will not hurt you and myself by hypocritical attentions. If you are true, but not in the same truth with me, cleave to your companions; I will seek my own. I do this not selfishly, but humbly and truly. It is alike your interest, and mine, and all men's, however long we have dwelt in lies, to live in truth. Does this sound harsh to-day? You will soon love what is dictated by your nature as well as mine, and, if we follow the truth, it will bring us out safe at last. --- But so you may give these friends pain. Yes, but I cannot sell my liberty and my power, to save their sensibility.
”
”
Ralph Waldo Emerson
“
How does paying people more money make you more money?
It works like this. The more you pay your workers, the more they spend. Remember, they're not just your workers- they're your consumers, too. The more they spend their extra cash on your products, the more your profits go up. Also, when employees have enough money that they don't have to live in constant fear of bankruptcy, they're able to focus more on their work- and be more productive. With fewer personal problems and less stress hanging over them, they'll lose less time at work, meaning more profits for you. Pay them enough to afford a late model car (i.e. one that works), and they'll rarely be late for work. And knowing that they'll be able to provide a better life for their children will not only give them a more positive attitude, it'll give them hope- and an incentive to do well for the company because the better the company does, the better they'll do.
Of course, if you're like most corporations these days- announcing mass layoffs right after posting record profits- then you're already hemorrhaging the trust and confidence of your remaining workforce, and your employees are doing their jobs in a state of fear. Productivity will drop. That will hurt sales. You will suffer. Ask the people at Firestone: Ford has alleged that the tire company fired its longtime union employees, then brought in untrained scab workers who ended up making thousands of defective tires- and 203 dead customers later, Firestone is in the toilet.
”
”
Michael Moore (Stupid White Men)
“
This story takes place a half a billion years ago-an inconceivably long time ago, when this planet would be all but recognizable to you. Nothing at all stirred on the land except the wind and the dust. Not a single blade of grass waved in the wind, not a single cricket chirped, not a single bird soared in the sky. All these things were tens of millions of years away in the future.
But of course there was an anthropologist on hand. What sort of world would it be without an anthropologist? He was, however a very depressed and disillusioned anthropologist, for he'd been everywhere on the planet looking for someone to interview, and every tape in his knapsack was as blank as the sky. But one day as he was moping alongside the ocean he saw what seemed to be a living creature in the shallows off shore. It was nothing to brag about, just sort of a squishy blob, but it was the only prospect he'd seen in all his journeys, so he waded out to where it was bobbing in the waves.
He greeted the creature politely and was greeted in kind, and soon the two of them were good friends. The anthropologist explained as well as he could that he was a student of life-styles and customs, and begged his new friend for information of this sort, which was readily forthcoming. ‘And now’, he said at last, ‘I'd like to get on tape in your own words some of the stories you tell among yourselves.’
‘Stories?’ the other asked.
‘You know, like your creation myth, if you have one.’
‘What is a creation myth?’ the creature asked.
‘Oh, you know,’ the anthropologist replied, ‘the fanciful tale you tell your children about the origins of the world.’
Well, at this, the creature drew itself up indignantly- at least as well as a squishy blob can do- and replied that his people had no such fanciful tale.
‘You have no account of creation then?’
‘Certainly we have an account of creation,’ the other snapped. ‘But its definitely not a myth.’
‘Oh certainly not,’ the anthropologist said, remembering his training at last. ‘Ill be terribly grateful if you share it with me.’
‘Very well,’ the creature said. ‘But I want you to understand that, like you, we are a strictly rational people, who accept nothing that is not based on observation, logic, and scientific method.’
‘"Of course, of course,’ the anthropologist agreed.
So at last the creature began its story. ‘The universe,’ it said, ‘was born a long, long time ago, perhaps ten or fifteen billion years ago. Our own solar system-this star, this planet, and all the others- seem to have come into being some two or three billion years ago. For a long time, nothing whatever lived here. But then, after a billion years or so, life appeared.’
‘Excuse me,’ the anthropologist said. ‘You say that life appeared. Where did that happen, according to your myth- I mean, according to your scientific account.’
The creature seemed baffled by the question and turned a pale lavender. ‘Do you mean in what precise spot?’
‘No. I mean, did this happen on land or in the sea?’
‘Land?’ the other asked. ‘What is land?’
‘Oh, you know,’ he said, waving toward the shore, ‘the expanse of dirt and rocks that begins over there.’
The creature turned a deeper shade of lavender and said, ‘I cant imagine what you're gibbering about. The dirt and rocks over there are simply the lip of the vast bowl that holds the sea.’
‘Oh yes,’ the anthropologist said, ‘I see what you mean. Quite. Go on.’
‘Very well,’ the other said. ‘For many millions of centuries the life of the world was merely microorganisms floating helplessly in a chemical broth. But little by little, more complex forms appeared: single-celled creatures, slimes, algae, polyps, and so on.’
‘But finally,’ the creature said, turning quite pink with pride as he came to the climax of his story, ‘but finally jellyfish appeared!
”
”
Daniel Quinn (Ishmael: An Adventure of the Mind and Spirit (Ishmael, #1))