Customer Complaints Quotes

We've searched our database for all the quotes and captions related to Customer Complaints. Here they are! All 100 of them:

I stick my finger in existence — it smells of nothing. Where am I? Who am I? How came I here? What is this thing called the world? What does this world mean? Who is it that has lured me into the world? Why was I not consulted, why not made acquainted with its manners and customs instead of throwing me into the ranks, as if I had been bought by a kidnapper, a dealer in souls? How did I obtain an interest in this big enterprise they call reality? Why should I have an interest in it? Is it not a voluntary concern? And if I am to be compelled to take part in it, where is the director? I should like to make a remark to him. Is there no director? Whither shall I turn with my complaint?
Søren Kierkegaard
Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.
Amber Hurdle (The Bombshell Business Woman: How to Become a Bold, Brave Female Entrepreneur)
A complaint is a unique opportunity to strengthen the relationship with the client.
Kevin Kelly (DO! The Pursuit of Xceptional Execution)
The lingerie department is the only one that she can reach in her wheelchair. Nevertheless, she is fired the next day because of complaints that a woman who is so obviously not sexually attractive selling alluring nightgowns makes customers uncomfortable. Daunted by her dismissal, she seeks consolation in the arms of the young manager and soon finds herself pregnant. Upon learning of this news, he leaves her for a nondisabled woman with a fuller bustline and better homemaking skills in his inaccessible kitchen.
Rosemarie Garland-Thomson
Whether you're delivering a sales presentation to a new client, going on a trip, speaking in front of a thousand people, or handling a customer complaint, when you are prepared, you are more empowered to do your best and perform at a higher level. It feels great!
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
I think that it’s extraordinarily important that we in computer science keep fun in computing. When it started out it was an awful lot of fun. Of course the paying customers got shafted every now and then and after a while we began to take their complaints seriously. We began to feel as if we really were responsible for the successful error-free perfect use of these machines. I don’t think we are. I think we’re responsible for stretching them setting them off in new directions and keeping fun in the house. I hope the field of computer science never loses its sense of fun. Above all I hope we don’t become missionaries. Don’t feel as if you’re Bible sales-men. The world has too many of those already. What you know about computing other people will learn. Don’t feel as if the key to successful computing is only in your hands. What’s in your hands I think and hope is intelligence: the ability to see the machine as more than when you were first led up to it that you can make it more.
Alan J. Perlis
In today’s world, meaningful differences between businesses are rarely rooted in price or product, but instead in customer experience.
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
Hmm, let me think carefully about that question. Q: "You were there until the time you left, is that true?
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
What do they all say? That will never work. By now, I hope you know what my answer to that line is. Nobody Knows Anything. I only get to write this book once. And I’d feel like I missed an opportunity if I ended this story without giving you some advice. The most powerful step that anyone can take to turn their dreams into reality is a simple one: you just need to start. The only real way to find out if your idea is a good one is to do it. You’ll learn more in one hour of doing something than in a lifetime of thinking about it. So take that step. Build something, make something, test something, sell something. Learn for yourself if your idea is a good one. What happens if your idea doesn’t work? What happens if your test fails, if nobody orders your product or joins your club? What if sales don’t go up and customer complaints don’t go down? What if you get halfway through writing your novel and get writer’s block? What if after dozens of tries – even hundreds of attempts – you still haven’t seen your dream become anything close to real? You have to learn to love the problem, not the solution. That’s how you stay engaged when things take longer than you expected.
Marc Randolph (That Will Never Work: The Birth of Netflix and the Amazing Life of an Idea)
Cecilia didn’t care what the fine print said about free will and God’s mysterious ways and blahdy-blah. If God had a supervisor, she would have sent off one of her famous letters of complaint a long time ago. “You have lost me as a customer.
Liane Moriarty (The Husband's Secret)
Hugging your haters is not a cost. It’s a profit center
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
Only children, fools, and cowards would allow a company to treat them as if prices were set by customers.
Mokokoma Mokhonoana
As author and consultant Dave Kerpen says, “If a customer calls you on the phone to complain, surely you wouldn’t hang up on them. And not responding in social media is akin to hanging up on them, only worse, because there are actually other people watching and listening.
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When
Adam M. Grant (Originals: How Non-Conformists Move the World)
This workbook is for you to imagine unpleasant situations, and write out a plan for responding,” the manager said. “One of the systems we use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.
Charles Duhigg (The Power Of Habit: Why We Do What We Do In Life And Business)
I know you,” he added, helping to arrange the blanket over my shoulders. “You won’t drop the subject until I agree to check on your cousin, so I’ll do it. But only under one condition.” “John,” I said, whirling around to clutch his arm again. “Don’t get too excited,” he warned. “You haven’t heard the condition.” “Oh,” I said, eagerly. “Whatever it is, I’ll do it. Thank you. Alex has never had a very good life-his mother ran away when he was a baby, and his dad spent most of his life in jail…But, John, what is all this?” I swept my free hand out to indicate the people remaining on the dock, waiting for the boat John had said was arriving soon. I’d noticed some of them had blankets like the one he’d wrapped around me. “A new customer service initiative?” John looked surprised at my change of topic…then uncomfortable. He stooped to reach for the driftwood Typhon had dashed up to drop at his feet. “I don’t know what you mean,” he said, stiffly. “You’re giving blankets away to keep them warm while they wait. When did this start happening?” “You mentioned some things when you were here the last time….” He avoided meeting my gaze by tossing the stick for his dog. “They stayed with me.” My eyes widened. “Things I said?” “About how I should treat the people who end up here.” He paused at the approach of a wave-though it was yards off-and made quite a production of moving me, and my delicate slippers, out of its path. “So I decided to make a few changes.” It felt as if one of the kind of flowers I liked-a wild daisy, perhaps-had suddenly blossomed inside my heart. “Oh, John,” I said, and rose onto my toes to kiss his cheek. He looked more than a little surprised by the kiss. I thought I might actually have seen some color come into his cheeks. “What was that for?” he asked. “Henry said nothing was the same after I left. I assumed he meant everything was much worse. I couldn’t imagine it was the opposite, that things were better.” John’s discomfort at having been caught doing something kind-instead of reckless or violet-was sweet. “Henry talks too much,” he muttered. “But I’m glad you like it. Not that it hasn’t been a lot of added work. I’ll admit it’s cut down on the complaints, though, and even the fighting amongst our rowdier passengers. So you were right. Your suggestions helped.” I beamed up at him. Keeper of the dead. That’s how Mr. Smith, the cemetery sexton, had referred to John once, and that’s what he was. Although the title “protector of the dead” seemed more applicable. It was totally silly how much hope I was filled with by the fact that he’d remembered something I’d said so long ago-like maybe this whole consort thing might work out after all. I gasped a moment later when there was a sudden rush of white feathers, and the bird he’d given me emerged from the grizzly gray fog seeming to engulf the whole beach, plopping down onto the sand beside us with a disgruntled little humph. “Oh, Hope,” I said, dashing tears of laughter from my eyes. Apparently I had only to feel the emotion, and she showed up. “I’m sorry. I didn’t mean to leave you behind. It was his fault, you know.” I pointed at John. The bird ignored us both, poking around in the flotsam washed ashore by the waves, looking, as always, for something to eat. “Her name is Hope?” John asked, the corners of his mouth beginning to tug upwards. “No.” I bristled, thinking he was making fun of me. Then I realized I’d been caught. “Well, all right…so what if it is? I’m not going to name her after some depressing aspect of the Underworld like you do all your pets. I looked up the name Alastor. That was the name of one of the death horses that drew Hades’s chariot. And Typhon?” I glanced at the dog, cavorting in and out of the waves, seemingly oblivious of the cold. “I can only imagine, but I’m sure it means something equally unpleasant.
Meg Cabot (Underworld (Abandon, #2))
She was willing a little bit of sweated labour, incapable of betraying the slogan of her slavers, that since the customer or sucker was paying for his gutrot ten times what it cost to produce and five times what it cost to fling in his face, it was only reasonable to defer to his complaints up to but not exceeding fifty per cent of his exploitation.
Samuel Beckett (Murphy)
In September 2020, Dawn Wooten, a nurse at Irwin County Detention Center, a private Immigration and Customs Enforcement (ICE) facility in Georgia, alleged in a whistleblower complaint that an obstetrician-gynaecologist was performing ‘unwarranted’ and often non-consensual mass hysterectomies on detained women. According to Wooten, ‘everybody he sees has a hysterectomy – just about everybody
Elinor Cleghorn (Unwell Women: A Journey Through Medicine and Myth in a Man-Made World)
BIG BUTS: 5 OBSTACLES TO PROVIDING GREAT SERVICE Key Points: There are five reasons businesses and organizations do not answer every complaint, in every channel, every time. Each of these obstacles must be overcome to hug your haters effectively: There are too many channels. There is too much feedback. You take complaints personally. You fear getting scammed. You don’t have a customer service culture.
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
Complaints: McKinsey and Company found: • customers who have major problems but don’t complain about them have a purchase intention rate of about 9% • those who do complain, regardless of the outcome, have a repurchase rate of about 19% • customers who have their complain resolved have a repurchase intention rate of 54% • customers who have complaints quickly resolved have a repurchase intention rate of 82%
Anonymous
Charles Napier, the British army’s commander in chief in India, faced with local complaints about the abolition of suttee, replied, “You say that it is your custom to burn widows. Very well. We also have a custom: when men burn a woman alive, we tie a rope around their necks and we hang them. Build your funeral pyre; beside it, my carpenters will build a gallows. You may follow your custom. And then we will follow ours.”14
Steven Pinker (The Better Angels of Our Nature: Why Violence Has Declined)
I think that it's extraordinarily important that we in computer science keep fun in computing. When it started out, it was an awful lot of fun. Of course, the paying customers got shafted every now and then, and after a while we began to take their complaints seriously. We began to feel as if we really were responsible for the successful, error-free perfect use of these machines. I don't think we are. I think we're responsible for stretching them, setting them off in new directions, and keeping fun in the house. I hope the field of computer science never loses its sense of fun. Above all, I hope we don't become missionaries. Don't feel as if you're Bible salesmen. The world has too many of those already. What you know about computing other people will learn. Don't feel as if the key to successful computing is only in your hands. What's in your hands, I think and hope, is intelligence: the ability to see the machine as more than when you were first led up to it, that you can make it more.
Alan J. Perlis (Structure and Interpretation of Computer Programs)
Oh, were we talking about dinner? Well, let me say this: I don’t take it lightly if when I write the word beef someone chooses to read lamb. People talking about a book as if it were just another thing, like a dish, or a product like an electronic device or a pair of shoes, to be rated for consumer satisfaction—that was just the goddamn trouble, you said. Even those aspiring writers your students seemed never to judge a book on how well it fulfilled the author’s intentions but solely on whether it was the kind of book that they liked. And so you got papers stating things like “I hate Joyce, he’s so full of himself,” or “I don’t see why I should have to read about white people problems.” You got customer reviews full of umbrage, suggesting that if a book didn’t affirm what the reader already felt—what they could identify with, what they could relate to—the author had no business writing the book at all. Those hilarious stories that people loved, and loved to share—the book clubber who said, When I read a novel I want someone to die in it; the complaint against Anne Frank’s diary, in which nothing much happens and then the story just breaks off—did not make you laugh.
Sigrid Nunez (The Friend)
Sinclair James - English Communication Language in Asia Is English Language a Hindrance to Communication for Foreigners in Asia? One of the hesitations of westerners in coming to Asia is the language barrier. True, Asia has been a melting pot of different aspects of life that in every country, there is a distinct characteristic and a culture which would seem odd to someone who grew up in an entirely different perspective. Language is one of the most flourishing uniqueness of Asian nations. Although their boundaries are emphasized by mere walls which can be broken down easily, the brand of each individual can still be determined on the language they use or most comfortable with. Communication may be a problem as it is an issue which neighboring countries also encounter on each other. Message relays or even simple gestures, if interpreted wrongly can cause conflicts. Indeed, the complaints are valid. However, on the present day number of American and European visitors and the boost in tourism economies, language barriers seem to have been surpassed. Perhaps, the problem may not even exist at all. According to English Language Proficiency Test (ELPT) and International English Language Testing System (IELTS), Asian countries are not altogether illiterate in speaking and understanding the universal language. If so, there are countries which can even speak English as fluent as any native can. Take for example the Philippines. Once in Manila, the country’s capital, you will find thousands of individuals representing different nationalities. The center for business growth in the country, Business Process Outsourcing (BPO) has proven the literacy of the people in conversing using the international language. Clients from abroad prefer Filipinos in dealing with customers concern since they can easily comprehend grasp and explain things in English. ELPT and IELTS did not even include the Philippines in the list of the top English speaking nations in Asia since they are already considered one of the best and most fluent in this field. Other neighboring Asian countries also send their citizens to the Philippines to learn English. With a mixture of British and American English being used in everyday conversations, the Philippines has to be considered to be included in the top 5 most native English speakers. You may even be surprised to meet a young child in Manila who has not gone to school or mingled with foreigners but can speak and understand English. Singapore, Indonesia, Malaysia and most Asian countries, if indeed all, can also easily understand and speak English. It seems that the concern for miscommunication has completely no basis and remains a groundless issue. Maybe perhaps, those who say this just want to find a dumb excuse? Read more at: SjTravels.com
James Sinclair
One of the systems we use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.5.19
Charles Duhigg (The Power Of Habit: Why We Do What We Do In Life And Business)
According to Mark, it was a custom of the Roman governor during the feast of Passover to release one prisoner to the Jews, anyone for whom they asked. When Pilate asks the crowd which prisoner they would like to have released—Jesus, the preacher and traitor to Rome, or bar Abbas, the insurrectionist and murderer—the crowd demands the release of the insurrectionist and the crucifixion of the preacher. "Why?" Pilate asks, pained at the thought of having to put an innocent Jewish peasant to death. “What evil has he done?” But the crowd shouts all the louder for Jesus’s death. "Crucify him! Crucify him!" (Mark 15:1–20). The scene is absolutely nonsensical. Never mind that outside the gospels there exists not a shred of historical evidence for any such Passover custom on the part of any Roman governor. What is truly beyond belief is the portrayal of Pontius Pilate—a man renowned for his loathing of the Jews, his total disregard for Jewish rituals and customs, and his penchant for absentmindedly signing so many execution orders that a formal complaint was lodged against him in Rome—spending even a moment of his time pondering the fate of yet another Jewish rabble-rouser.
Reza Aslan (Zealot: The Life and Times of Jesus of Nazareth)
In our experience, brands are aware of at least 90% of issues that the company could face. These issues could come from operational challenges, customer service complaints, product disputes, and so on.
Chuck Hemann (Digital Marketing Analytics: Making Sense of Consumer Data in a Digital World (Que Biz-Tech))
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Willow Lane
...truth be told, if she ever had time to think about it, she wasn't sure if she was even that enthusiastic a fan of God anymore. He seemed to have dropped the ball a long time ago. If God had a supervisor, she would have sent off one of her famous letters of complaint a long time ago. "You have lost me as a customer.
Liane Moriarty (The Husband's Secret)
In 2013, the ACRC made efforts to solve the peoples’ inconveniences and improve policies by providing 190 analysis reports: 40 frequent analyses, including analyses on social issues, customized analyses, and frequent complaint analyses, and 150 regular analyses, including daily·weekly·monthly reports. In particular, the ACRC
섹파조건만남
Customized analysis of complaints The ACRC has provided an analysis of complaints at the request of government bodies when their failure to accommodate a problem into their policymaking has resulted in problems and social issues. To do this, the ACRC conducted demand-surveys on complaint
섹파조건만남
information required for government organizations to complement policies and institutions or to improve their work. By producing customized complaint information focusing on the demands of each organization, policy maker, and executor, it has improved timeliness and confidence in government policies
섹파조건만남
( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Second, the ACRC analyzed the conditions and current status of administrative agencies in handling civil complaints, and conducted customized consulting for each agency. In this way, the ACRC enhanced the cooperative system with other agencies to raise the capacity to prevent and address civil complaints by transferring its experience and techniques
diro
J. Edgerton/ The Spirit of Christmas Page 11 Mr. Angel smiled warmly at the vision of the two boys playing in the snow. “All God’s creatures . . . one and all . . . large and small! But some more important than others, in their magnificence. And I’ve found you both . . . at last”. Jonas took off racing through the snow, the cup in his hand. “Come on James!” James scrambled after him, the snow crunching pleasantly beneath his tiny feet. “Jonas wait for me!” The taller Nicholas stopped before a Cinder Vendor. “Two warm Ciders please, with extra spices.” The Cider Vendor raised an eyebrow as he took in the smudged face of the boy and his shabby clothes. “Very well, young Sir. Have you money? I’m not a charity you know!” Jonas quickly fished out coins and showed him the silver. “Oh yes Sir. I know of charities Sir and you’re better off not being one. They’re a cheat!” The Cider Vendor began filling two cups with steaming apple cider. The sweet smell of it made the boy’s mouth water. The burly Cider Vendor handed him the first cup of sweet, steaming, mouth puckering cider. “Many are, young master!” He replied. “I grew up in the system meself and it was a poor boy’s torment. That’ll be 2 cents!” The littlest Nicholas raced up and slid to a halt in the snow beside him. Jonas handed James the cup of cider. Then he paid the vendor with coins from the tin cup. “That’s highway robbery . . . but very well!” The Cider Vendor squinted through one eye, his thick eyebrow nearly obscuring it. “It’s very good cider, with extra spices.” James face lit up with joy as he took a sip. “M-mmm! It is good cider! J. Edgerton/ The Spirit of Christmas Page 12 The Vendor handed Jonas the second cup of steaming cider. “I’ve not had any complaints. I work hard to make my cider. It’s worth the money.” His lips smacking, Jonas sipped in the warm cider. “I’m sure it is Sir.” The angelic faced little one smiled up at him. “It’s yummy!” The Cider Vendor smiled down at him and tipped his hat to him “Yes it tis! Yummy!” Then he chuckled cheerfully with another satisfied customer, no matter how small. “Ummm, good!” Jonas agreed with them. The Cider Vendor took a sip of his own brew himself, his mouth puckering. “It’ll put the spirit of life back in you on a cold day like this, that Cider.” Two men in tall top hats and fine suits halted in front of the Cider Vendor. “Sir, we are collecting for the poor and wondered if a fine fellow such as yourself might have something to contribute.” Jonas glanced up at them in a wizened way. “We’ve a couple coins to contribute but it better get to the poor, understand?” “Of course, my fine fellow! “The taller of the two sharply dressed gentlemen spoke. Smiling a satisfied smile, Jonas dropped two silver coins into the gentleman’s hands. The tall gentleman took them and tipped his hat, smiling down at them both. “Very generous!” He glanced stone faced at the vendor, who immediately forked over several dollars. “A very Merry Christmas to you both!” They trod off through the snow in their finery, to the welcome crunch of the snow drifts beneath their feet. Mr. Angel paused at the Cheese vendor next to them, where a raggedy young girl was staring wide eyed at the rows and rows of cheeses above her.
John Edgerton (The Spirit of Christmas)
Result indicators that lie beneath KRIs could include: Net profit on key product lines Sales made yesterday Customer complaints from key customers Hospital bed utilization in week
Douglas W. Hubbard (Business Intelligence Sampler: Book Excerpts by Douglas Hubbard, David Parmenter, Wayne Eckerson, Dalton Cervo and Mark Allen, Ed Barrows and Andy Neely)
The PIs help teams to align themselves with their organization’s strategy. PIs are nonfinancial and complement the KPIs; they are shown with KPIs on the scorecard for each organization, division, department, and team. Performance indicators that lie beneath KRIs could include: Percentage increase in sales with top 10% of customers Number of employees’ suggestions implemented in last 30 days Customer complaints from key customers Sales calls organized for the next week, two weeks Late deliveries to key customers The RIs summarize activity, and all financial performance measures are RIs (e.g., daily or weekly sales analysis is a very useful summary, but it is a result of the efforts of many teams). To fully understand what to increase or
Douglas W. Hubbard (Business Intelligence Sampler: Book Excerpts by Douglas Hubbard, David Parmenter, Wayne Eckerson, Dalton Cervo and Mark Allen, Ed Barrows and Andy Neely)
Therapy Kangaroo Kicked Out Of McDonald’s 91 words Police in a Wisconsin town asked a woman to leave a McDonald’s because she had brought her therapy kangaroo, Jimmy, a support animal she says helps her deal with emotional stress, to the restaurant, leading to complaints from customers. What do you think?   “Nothing like taking care of a 200-pound wild animal with a six-foot vertical leap to calm the nerves.”   “Well, we’d all like to take our kangaroos everywhere, but that’s just not possible.”   “I agree with the police on this one. That’s a dangerously unsanitary situation for the kangaroo to be in.
Anonymous
Cake Shop Accused Of Religious Discrimination For Refusing To Write Anti-Gay Slur On Bible Cake American Voices • Opinion • ISSUE 51•03 • Jan 22, 2015 A bakery in Arizona is facing a religious discrimination complaint after refusing to comply with a customer’s order to decorate a cake shaped like a Bible with the words “God hates gays” and an image of two men holding hands with an “X” over it. What do you think? “A homemade anti-gay cake is more meaningful anyway.
Anonymous
Take another example. An Intel development engineer who has uniquely detailed knowledge of a particular manufacturing process effectively controls how it is used. Since the process will eventually provide the foundation for the work of many product designers all over the company, the leverage the development engineer exerts is enormous. The same is true for a geologist in an oil company or an actuary in an insurance firm. All are specialists whose work is important for the work of their organization at large. The person who comprehends the critical facts or has the critical insights—the “knowledge specialist” or the “know-how manager”—has tremendous authority and influence on the work of others, and therefore very high leverage. The art of management lies in the capacity to select from the many activities of seemingly comparable significance the one or two or three that provide leverage well beyond the others and concentrate on them. For me, paying close attention to customer complaints constitutes a high-leverage activity. Aside from making a customer happy, the pursuit tends to produce important insights into the workings of my own operation. Such complaints may be numerous, and though all of them need to be followed up by someone, they don’t all require or wouldn’t all benefit from my personal attention. Which one out of ten or twenty complaints to dig into, analyze, and follow up is where art comes into the work of a manager. The basis of that art is an intuition that behind this complaint and not the other lurk many deeper problems.
Andrew S. Grove (High Output Management)
It’s the art of misdirection. Throwing a compliment at somebody in the middle of negativity turns the situation around, and brings the power back to you.
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
Every employee’s job is made up of both job functions (the duties associated with a job role) and job essence. Issuing
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts.
David Loman (Ridiculous Customer Complaints (and other statements))
A travel agent had someone ask for an aisle seat so that their hair wouldn’t get messed up by being near the window.
David Loman (Ridiculous Customer Complaints (and other statements))
Key Points: Satisfaction among people who complain about business hasn’t improved at all since the 1970s. Haters are not your problem. . . . Ignoring them is. Not responding is a response. A response that says “I don’t care about you.” Answering complaints increases customer advocacy. Not answering complaints decreases customer advocacy.
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
And here’s something that might unsettle you: your business has haters, too. Every interaction between brand and human has the potential to delight or enrage—in short, to become memorable. Today, with the widespread usage of social media, those memories can live on, and live in public, for a very long time. Customer service has become a spectator sport, and your online panel of judges can award or deduct points for speed, execution, and style.
Jay Baer (Hug Your Haters: How to Embrace Complaints and Keep Your Customers)
There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners now live abroad.
David Loman (Ridiculous Customer Complaints (and other statements))
In 2004, the inhabitants of Fallujah and the local insurgents who represented them were among the first to resist al-Qaeda, which controlled much of the city. Among their list of complaints were al-Qaeda’s religious requirements that were at odds with local Islamic customs, such as full-body veiling.19 Beatings and broken bones brought reluctant citizens into line but bred resentment. The same happened a year later in 2005 in the city of Qaim on the border of Syria. Islamic State fighters burned down a beauty parlor and torched stores selling music; men who drank alcohol were lashed.20 By September 2006, Iraqi prime minister Nuri al-Maliki had received pledges of support from over a dozen Sunni tribal leaders, prompting al-Qaeda to issue a statement threatening their lives.21 In October 2006, just days before the establishment of the Islamic State, a masked jihadist going by the name Abu Usama al-Iraqi released a video addressed to Bin Laden.
William McCants (The ISIS Apocalypse: The History, Strategy, and Doomsday Vision of the Islamic State)
In early 2007, in response to countless customer complaints, Brussels Airlines reluctantly altered the thirteen dots in their airline logo to fourteen.9 If you want to sit in the thirteenth row on your Air France, KLM, Iberia (or for that matter, Continental) flight, you’re plain out of luck, as there isn’t one.
Martin Lindstrom (Buyology: Truth and Lies About Why We Buy)
Avoiding Chargebacks "Depending on the type of business, the frequency of charge backs will be higher for some businesses and more difficult to defend. Learning15 the proper way to handle a customer chargeback will help the owner and reduce the frequency. Having to pay charge backs can be very costly to the business owner resulting in losses. It could also be very discouraging to a new business owner knowing that he has to pay a penalty, as well as refund services rendered. It would be a good idea to be aware of the things about which your customers complain frequently and make it a goal to correct, improve, or remove it. It would be very unfortunate to learn of a damaging remark about your operation made on the Internet, rather than face- to- face. Make it a point to inquire of your customer whether he was dissatisfied. Make conversation with your customer and if the customer has a complaint, make every effort to resolve it as soon as possible. Charge backs could get very costly and sometimes settling the dispute with the customer could save you money. However, there will be times when the refund should not be given or attempts to settle this on the spot should not be made. The business owner will have to use his own judgment. Jesus counsels us to “Love your enemies, do good to them which hate you, Luke 6:27, (KJV).” No doubt some business owners will have difficulty doing this when the occasion arises, and some may have learned that this is the way to go. But, I encourage you to try this. As you do more and more business, you will find this to be a very necessary way for you to resolve conflicts in your business. It will be easier to do this than to resist, as Jesus said in Matthew 5:25 (KJV), “Agree with thine adversary quickly whilst thou art in the way with him.; lest at any time the adversary deliver thee to the judge, and the judge deliver thee to the officer, and thou be cast into prison.” Being cast into prison may be an extreme outcome, but we can avoid further conflicts if we would just humble ourselves and strive to resolve our conflicts. If it is any consolation, there are rewards for acting with love. Luke 6:35 says, “But love thee your enemies and do good and lend, hoping for nothing again; and your reward shall be great, and ye shall be the children of the Highest: for he is kind unto the unthankful and to the evil.” As one can see, business owners have a higher degree of responsibility because of the number of people with whom he/she interacts.
Gail Cavanaugh (Retailers Guide to Merchant Services)
If you have any complaints, you can lodge them with our customer service department.  Please address your email to: Ididntthinkthisthrough@notourproblem.com
Travis Bagwell (Flame (Awaken Online: Tarot, #2))
The truth is this: They don’t have a traffic problem! They have a conversion problem. When you really think about it, this traffic complaint makes zero sense. How can you have a traffic problem when digital marketing has made traffic more abundant then it’s ever been? The real issue here is not in buying traffic. Anyone with an internet connection and a credit card can do that. The
Sabri Suby (SELL LIKE CRAZY: How to Get As Many Clients, Customers and Sales As You Can Possibly Handle)
A public servant doesn't moves with compassion, comments or criticism, what moves him is a written complaint spoiling his service record.
Amit Kalantri (Wealth of Words)
He had prevailed in almost every major program he had sponsored—whether the bank, assumption, funding the public debt, the tax system, the Customs Service, or the Coast Guard—despite years of complaints and bitter smears.
Ron Chernow (Alexander Hamilton)
One of the systems we use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.
Charles Duhigg (The Power Of Habit: Why We Do What We Do In Life And Business)
The devil is in the terms and conditions.
Aniekee Tochukwu Ezekiel
It does away with a lot of complaints that ‘We Were Also Done Wrong,’ from the Irish or other minorities, precisely because it recognizes the fundamental difference. African Americans were kept down by the force of law, not custom, and then every effort to lift the burden of the law was met with denial of due process.
Juan Williams (Enough: The Phony Leaders, Dead-End Movements, and Culture of Failure That Are Undermining Black America--and What We Can Do About It)
After analyzing hundreds of thousands of comment cards over the years (with the help of the esteemed J.D. Power research firm), I learned that if a customer’s first four contacts with our hotel go well (for example, the phone reservation clerk, the doorman, the bellman, and the front desk), there will be virtually no complaints thereafter. But if something goes amiss in the beginning, the complaints will sprout quickly:
Horst Schulze (Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise)
This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance
John C. Maxwell (Be a People Person: Effective Leadership Through Effective Relationships)
Customer complaints need to be addressed effectively.
Rajen Jani (Once Upon A Time: 100 Management Stories)
Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? • Give them your full attention and listen without interruption or defensiveness. • Thank them for bringing the issue to your attention. • Take their concerns seriously and share their sense of urgency to resolve the problem quickly. • Ask questions and focus on what they are really saying. • Listen to their words, tone of voice, body language, and most importantly, how they feel. • Beware of making assumptions or rushing to conclusions before you hear their concern fully. • Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution. • Treat them with respect and empathy. When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
The behavior of businesses that I have already talked about — as well as well-publicized customer service fiascos (like Costco’s transition to only accept Visa credit cards, which led to more than 1.5 million customer service calls and scathing online complaints19) — shows that customers feel let down again and again by the companies they depend on, whether by overreaching marketing claims, pushy sales tactics, terrible customer support, or poor quality. Combine that with the ever-growing range of customer choices in many product and service categories and their power via online reviews and we may be at a “change or die” inflection point in many industries. Lovable products, services, and companies are disrupting entire industries. They are changing the world. Back to People Here is another secret that should not be secret at all: Companies are not brands, buildings, or technology. They are people. A corporation does not do anything; its people and customers do. We need to get back to the human aspect of business. It all starts with people and human interactions.
Brian de Haaff (Lovability: How to Build a Business That People Love and Be Happy Doing It)
Whatever his disappointments, Hamilton, forty, must have left Philadelphia with an immense feeling of accomplishment. The Whiskey Rebellion had been suppressed, the country's finances flourished, and the investigation into his affairs had ended with a ringing exoneration. He had prevailed in almost every major program he had sponsored--whether the bank, assumption, funding the public debt, the tax system, the Customs Service, or the Coast Guard--despite years of complaints and bitter smears. John Quincy Adams later stated that his financial system "operated like enchantment for the restoration of public credit." Bankrupt when Hamilton took office, the United States now enjoyed a credit rating equal to that of any European nation. He had laid the groundwork for both liberal democracy and capitalism and helped to transform the role of the president from passive administrator to active policy maker, creating the institutional scaffolding for America's future emergence as a great power. He had demonstrated the creative uses of government and helped to weld the states irreversibly into one nation. He had also defended Washington's administration more brilliantly that anyone else, articulating its constitutional underpinnings and enunciating key tenets of foreign policy. "We look in vain for a man who, in an equal space of time, has produced such direct and lasting effects upon our institutions and history," Henry Cabot Lodge was to contend. Hamilton's achievements were never matched because he was present at the government's inception, when he could draw freely on a blank slate. If Washington was the father of the country and Madison the father of the Constitution, then Alexander Hamilton was surely the father of the American government.
Ron Chernow (Alexander Hamilton)
If God had a supervisor, she would have sent off one of her famous letters of complaint a long time ago. “You have lost me as a customer.
Liane Moriarty (The Husband's Secret)
Customer complaint: maybe next time we can roll to assist the girl fighting the horde of zombies.
Ashley Shuttleworth (A Dark and Hollow Star (The Hollow Star Saga, #1))
Through the trap door. “Smoking in the lavatories is prohibited. Any person caught smoking in the lavatories will be asked to leave the plane immediately.
David Loman (Ridiculous Customer Complaints (and other statements))
Yep, that's the sound a cow makes. The claimant had collided with a cow. The questions and answers on the claim form were - Q: What warning was given by you? A: Horn. Q: What warning was given by the other party? A: Moo.
David Loman (Ridiculous Customer Complaints (and other statements))
Well you have to make sure. "The car in front hit the pedestrian but he got up so I hit him again
David Loman (Ridiculous Customer Complaints (and other statements))
Choices, choices. From a Southwest Airlines employee…. “Welcome aboard Southwest Flight XXX to YYY. To operate your seat belt, insert the metal tab into the buckle, and pull tight. It works just like every other seat belt, and if you don’t know how to operate one, you probably shouldn’t be out in public unsupervised. In the event of a sudden loss of cabin pressure, oxygen masks will drop from the ceiling. Stop screaming, grab the mask, and pull it over your face. If you have a small child travelling with you, secure your mask before assisting with theirs. If you are travelling with two small children, decide now which one you love more. Weather at our destination is 50 degrees with some broken clouds, but they’ll try to have them fixed before we arrive. Thank you, and remember, nobody loves you, or your money, more than Southwest Airlines.
David Loman (Ridiculous Customer Complaints (and other statements))
Dogfight at thirty five thousand feet. An airline pilot wrote that on this particular flight he had hammered his ship into the runway really hard. The airline had a policy which required the first officer to stand at the door while the passengers exited, smile, and give them a “Thanks for flying XYZ airline.” He said that in light of his bad landing, he had a hard time looking the passengers in the eye, thinking that someone would have a smart comment. Finally everyone had gotten off except for this little old lady, walking with a cane. She said, “Sonny, mind if I ask you a question?” “Why no Ma’am,” said the pilot, “what is it?” The little old lady said, “Did we land or were we shot down?
David Loman (Ridiculous Customer Complaints (and other statements))
Well when you put it like that. Part of a Flight Attendant’s arrival announcement: “We’d like to thank you folks for flying with us today. And, the next time you get the insane urge to go blasting through the skies in a pressurized metal tube, we hope you’ll think of us here at US Airways.
David Loman (Ridiculous Customer Complaints (and other statements))
Ask an obvious question and guess what you get. Q: “Can you describe what the person who attacked you looked like?” A : “No. He was wearing a mask.” Q: “What was he wearing under the mask?” A: “Er...his face.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Open seven days a week. Closed Sundays." -- On the bottom of a pizza take-out menu.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Parking for drive-through customers only." -- A sign at a McDonald's in California.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Think I will take the first option. "Ham and Cheese - $2.50. Cheese and Ham - $2.90." -- On a menu.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
No Ice! Me: "Do you have hot tea?" Her: "Well, it is not very warm...but...." Me: "No I mean do you have hot water and a tea bag?" Her: "Yes." Me: "So you can make me hot tea." Her: "Well I can put a cup of iced tea in the microwave for you." Me: "No, just give me a cup of hot water and a tea bag, and I will make my own." Her: "Do you want ice in the cup?
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Confused server. Once when I went to McDonald's, I saw on the menu that you could have an order of 6, 9 or 12 Chicken McNuggets. I asked for a half dozen nuggets. "We don't have half dozen nuggets," said the teenager at the counter. "You don't?" I replied. "We only have six, nine, or twelve," was the reply. "So I can't order a half dozen nuggets, but I can order six?" "That's right." So I shook my head and ordered six McNuggets.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
The secret is out.. "The driver involved in this incident asked that her gender not be revealed." -- From a Sydney, Australia, paper.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
And next week – indoor fishing. "March 18: Outdoor Adventure Series: Indoor Rock Climbing" -- In a school's newsletter.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Headless. "The ball is going back, Smith is chasing it, it's still going back, Smith jumps, he hits his head on the wall and it rolls off! It's rolling all the way back to the infield. This is a terrible day for the Padres!" -- A San Diego Padres announcer.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
You've still got to pay. "Free Parking ($1.50 per day)" -- A sign at a parking lot in Ocean City, Maryland.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Walking licence. "Please! No walking allowed without membership card." -- A sign in a mall.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
No key. "Do not open this door when locked." -- A sign on a gym door.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
That's why I have had so many speeding tickets. Q: "And you check your radar unit frequently?" A: "Yes, I do." Q: "And was your radar unit functioning correctly at the time you had the plaintiff on radar?" A: "Yes, it was malfunctioning correctly.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Going to be tough. Q: “You don't know what it was, and you didn't know what it looked like, but can you describe it?
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
19:00 hours. "What time does the 7 o'clock ferry leave?
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
To someone of your intelligence, $50. "How much is that $10 watch?
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Getting their priorities right. "The telephone company is urging people to please not use the telephone unless it is absolutely necessary in order to keep the lines open for emergency personnel. We'll be right back after this break to give away a pair of Phil Collins concert tickets to caller #95." -- A Los Angeles radio DJ, shortly after the February 1990 earthquake.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Dog eared. Q: "Did he pick the dog up by the ears?" A: "No." Q: "What was he doing with the dog's ears?" Q: "Picking them up in the air." A: "Where was the dog at this time?" Q: "Attached to the ears.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
can't comment on this as I would like to keep the book suitable for children! Q: "So, after the anesthesia, when you came out of it, what did you observe with respect to your scalp?" A: "I didn't see my scalp the whole time I was in the hospital." Q: "It was covered?" A: "Yes, bandaged." Q: "Then, later on...what did you see?" A: "I had a skin graft. My whole buttocks and leg were removed and put on top of my head.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
No wonder he was sad. "I saw a slow moving, sad faced old gentleman as he bounced off the roof of my car.
David Loman (Fifty Shades of Dave: Ridiculous Customer Complaints - The Compilation (Ridiculous Customer Complaints (And Other Statements) Book 3))
can't comment on this as I would like to keep the book suitable for children!
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
groomed, and fed the family dog for years." A very common occurrence. "Reason for leaving last job: Pushed aside so the vice president's girlfriend could steal my job." Not a great experience then? "Previous experience: Self-employed -- a fiasco." And a poodle when it comes to modesty. "I am a pit bull when it comes to analysis."  Yeah and I am the Queen of England. "I am the king of accounts payable reconciliation." Travelling hobo. "Work history: Bum. Abandoned belongings and led nomadic lifestyle." Perhaps you need a mop for the floor? "I like slipping and sliding around behind the counter and controlling the temperature of the food." Sshhh, people maybe listening. .."Reason for leaving last job: The owner gave new meaning to the word 'paranoia.' I prefer to elaborate privately." It just has. "My ruthlessness terrorized the competition and can sometimes offend." Don't we all. "I love dancing and throwing parties." Wow, that quick. "I am quick at typing, about 25 words per minute.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
If at first you don't succeed. Q: "How many times have you committed suicide?" A: "Four times.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Do you drink when you're on duty?
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
Extensive background in public accounting. I can also stand on my head!" Too many E-numbers. "I perform my job with effortless efficiency, effectiveness, efficacy, and expertise." There are not too many of them about. "Personal: Married 20 years; own a home, along with a friendly mortgage company." The first rule of projects is: You don't talk about projects. "My intensity and focus are at inordinately high levels, and my ability to complete projects on time is unspeakable." Learning a language. "Exposure to German for two years, but many words are inappropriate for business." Congratulations! "Accomplishments: Completed 11 years of high school."  No really, how is your memory? "Excellent memory; strong math aptitude; excellent memory; effective management skills; and very good at math." I think bricks would work better personally, but hey go for it. "Personal Goal: To hand-build a classic cottage from the ground up using my father-in-law. To be fair the job on offer was to play Snow White in a Christmas production. "Thank you for your consideration. Hope to hear from you shorty!" . Very I would say. "Enclosed is a ruff draft of my resume." Delete. "I saw your ad on the information highway, and I came to a screeching halt." Then why attach it? "Please disregard the attached resume -- it is terribly out of date." Lone wolf. "It's best for employers that I not work with people.
David Loman (Ridiculous Customer Complaints (And Other Statements) Volume 2!)
A little raver. Q: “Trooper, when you stopped the defendant, were your red and blue lights flashing?” A: “Yes.” Q: “Did the defendant say anything when she got out of the car?” A: “Yes.” Q: “What did she say?” A: “What disco am I at?
David Loman (Fifty Shades of Dave: Ridiculous Customer Complaints - The Compilation (Ridiculous Customer Complaints (And Other Statements) Book 3))
Bad move. Q: What was the first thing your husband said to you when he woke up that morning? A: He said, "Where am I, Cathy?" Q: And why did that upset you? A: My name is Susan.
David Loman (Fifty Shades of Dave: Ridiculous Customer Complaints - The Compilation (Ridiculous Customer Complaints (And Other Statements) Book 3))