Custom Wall Quotes

No nation can rise to the height of glory unless your women are side by side with you. We are victims of evil customs. It is a crime against humanity that our women are shut up within the four walls of the houses as prisoners. There is no sanction anywhere for the deplorable condition in which our women have to live.

Speculation is an effort, probably unsuccessful, to turn a little money into a lot. Investment is an effort, which should be successful, to prevent a lot of money from becoming a little.

If the beginning of wisdom is in realizing that one knows nothing, then the beginning of understanding is in realizing that all things exist in accord with a single truth: Large things are made of smaller things. Drops of ink are shaped into letters, letters form words, words form sentences, and sentences combine to express thought. So it is with the growth of plants that spring from seeds, as well as with walls built from many stones. So it is with mankind, as the customs and traditions of our progenitors blend together to form the foundation for our own cities, history, and way of life. Be they dead stone, living flesh, or rolling sea; be they idle times or events of world-shattering proportion, market days or desperate battles, to this law, all things hold: Large things are made from small things. Significance is cumulative--but not always obvious. --Gaius Secondus

Wall Street investment banks are like Las Vegas casinos: They set the odds. The customer who plays zero-sum games against them may win from time to time but never systematically, and never so spectacularly that he bankrupts the casino.

In love afairs, there is no mediator like a merry, simple-hearted child - ever ready to cement divided hearts, to span the unfriendly gulf of custom, to melt the ice of cold reserve, and overthrow the separating walls of dread formality and pride.

It felt like being shot with an arrow, and Will jerked back. His wineglass crashed to the floor and shattered. He lurched to his feet, leaning both hands on the table. He was vaguely aware of stares, and the landlords anxious voice in his ear, but the pain was too great to think through, almost too great to breathe through. The tightness in his chest, the one he had thought of as one end of a cord tying him to Jem, had pulled so taut that it was strangling his heart. He stumbled away from his table, pushing through a knot of customers near the bar, and passed to the front door of the inn. All he could think of was air, getting air into his lungs to breathe. He pushed the doors open and half-tumbled out into the night. For a moment the pain in his chest eased, and he fell back against the wall of the inn. Rain was sheeting down, soaking his hair and clothes. He gasped, his heart stuttering with a misture of terror and desperation. Was this just the distance from Jem affecting him? He had never felt anything like this, even when Jem was at his worst, even when he'd been injured and Will had ached with sympathetic pain. The cord snapped. For a moment everything went white, the courtyard bleeching through as if with acid. Will jackknifed to his knees, vomiting up his supper into the mud. When the spasms had passed , he staggard to his feet and blindly away from the inn, as if trying to outpace his own pain. He fetched up against the wall of the stables, beside the horse trough. He dropped to his knees to plunge his hands into the icy water-and saw his own reflection. There was his face, as white as death, and his shirt, and a spreading stain of red across the front. With wet hands he siezed at his lapels and jerked the shirt open. In the dim light that spilled from the inn, he could see that his parabati rune, just over his heart, was bleeding. His hands were covered in blood, blood mixed with rain, the same ran that was washing the blood away from his chest, showing the rune as it began to fade from black to silver, changing all that had been sense in Will's life into nonsense. Jem was dead.

As was his custom, Han stood propped against the wall, looking as ruthless as possible.

Divine was metamorphosed into one of those monsters that are painted on walls, for a customer murmured a magic word: 'homoseckshual

It was grounded in my belief at the time that a business is only as strong as its closest customer relationships, and that what those customers said about our business beyond our four walls would shape our future. I

bookseller: Can I help at all? customer: Yes, where’s your fiction section? bookseller: It starts over on the far wall. Are you looking for anything in particular? customer: Yes, any books by Stefan Browning. bookseller: I’m not familiar with him, what kind of books has he written? customer: I don’t know if he’s written any. You see, my name’s Stefan Browning, and I always like to go into bookshops to see if anyone with my name has written a book. bookseller: . . . right. customer: Because then I can buy it, you see, and carry it around with me and tell everyone that I’ve had a novel published.Then everyone will think I’m really cool, don’t you think?

Six Strategy Traps 1) The do-it-all strategy: failing to make choices, and making everything a priority. Remember, strategy is choice. 2) The Don Quixote strategy: attacking competitive "walled cities" or taking on the strongest competitor first, head-to-head. Remember, where to play is your choice. Pick somewhere you can have a choice to win. 3) The Waterloo Strategy: starting wars on multiple fronts with multiple competitors at the same time. No company can do everything well. If you try to do so, you will do everything weakly. 4) The something-for-everyone strategy: attempting to capture all consumer or channel or geographic or category segments at once. Remember, to create value, you have to choose to serve some constituents really well and not worry about the others. 5) The dreams-that-never-come-true strategy: developing high-level aspirations and mission statements that never get translated into concrete where-to-play and how-to-win choices, core capabilities, and management systems. Remember that aspirations are not strategy. Strategy is the answer to all five questions in the choice cascade. 6) The program-of-the-month strategy: settling for generic industry strategies, in which all competitors are chasing the same customers, geographies, and segments in the same way. The choice cascade and activity system that supports these choices should be distinctive. The more your choices look like those of your competitors, the less likely you will ever win.

Suddenly the door opened and in stomped a giant reeking of the river, and before anyone knew what was happening, he had grabbed a chair, smashed it in two, and chased the terrified customers into a corner. The three youngsters pressed against the wall like periwinkles in the rain, but at the very last moment, when the man had picked up half a chair in each hand and seemed ready for the kill, he burst into song, and after conducting himself in "Gray Dove Where Have You Been?" he flung aside the halves of the chair, paid the waiter for the damage, and, turning to the still-shaking customers, said, "Gentlemen I am the hangman's assistant," whereupon he left, pensive and miserable. Perhaps he was the one who, last year at the Holesovice slaughterhouse, put a knife to my neck, shoved me into a corner, took out a slip of paper, and read me a poem celebrating the beauties of the countryside at Ricany, then apologized saying he hadn't found any other way of getting people to listen to his verse.

I never dreamed that she meant lights. Sparkling. Shimmering. Waves of light. We could see them from the front of the cafe. Besides the few customers, everyone who lived on the street was gathered inside. And I mean everyone, even strange little Esther. She'd squeezed herself into the darkest corner of the room, sitting on the floor with her arms wrapped around her bent knees. But even her face was in awe. Silvers. Pearls. Iridescent pinks. They now sprayed out into the sunless room and hit the ceiling. The walls. The floor. Glowing copper. Gilded orange. And all kinds or gold. Sequins of light that swirled and spun through the air. Cascades of light flowing in, breaking up, and rolling like fluid diamonds over the worn tile. Emerald. Turquoise. Sapphire. It went on for hours. I looked over there and there were tears streaming down Gabe's wrinkled face: God bless you, Eve. And finally only the muted glow of a cool aquamarine. Then we heard the baby's first thin cry- and the place went wild.

We saw rude piles of stones standing near the roadside, at intervals, and recognized the custom of marking boundaries which obtained in Jacob's time. There were no walls, no fences, no hedges—nothing to secure a man's possessions but these random heaps of stones. The Israelites held them sacred in the old patriarchal times, and these other Arabs, their lineal descendants, do so likewise. An American, of ordinary intelligence, would soon widely extend his property, at an outlay of mere manual labor, performed at night, under so loose a system of fencing as this.

Jubal shrugged. "Abstract design is all right-for wall paper or linoleum. But art is the process of evoking pity and terror, which is not abstract at all but very human. What the self-styled modern artists are doing is a sort of unemotional pseudo-intellectual masturbation. . . whereas creative art is more like intercourse, in which the artist must seduce- render emotional-his audience, each time. These ladies who won't deign to do that- and perhaps can't- of course lost the public. If they hadn't lobbied for endless subsidies, they would have starved or been forced to go to work long ago. Because the ordinary bloke will not voluntarily pay for 'art' that leaves him unmoved- if he does pay for it, the money has to be conned out of him, by taxes or such." "You know, Jubal, I've always wondered why i didn't give a hoot for paintings or statues- but I thought it was something missing in me, like color blindness." "Mmm, one does have to learn to look at art, just as you must know French to read a story printed in French. But in general terms it's up to the artist to use language that can be understood, not hide it in some private code like Pepys and his diary. Most of these jokers don't even want to use language you and I know or can learn. . . they would rather sneer at us and be smug, because we 'fail' to see what they are driving at. If indeed they are driving at anything- obscurity is usually the refuge of incompetence. Ben, would you call me an artists?” “Huh? Well, I’ve never thought about it. You write a pretty good stick.” “Thank you. ‘Artist’ is a word I avoid for the same reasons I hate to be called ‘Doctor.’ But I am an artist, albeit a minor one. Admittedly most of my stuff is fit to read only once… and not even once for a busy person who already knows the little I have to say. But I am an honest artist, because what I write is consciously intended to reach the customer… reach him and affect him, if possible with pity and terror… or, if not, at least to divert the tedium of his hours with a chuckle or an odd idea. But I am never trying to hide it from him in a private language, nor am I seeking the praise of other writers for ‘technique’ or other balderdash. I want the praise of the cash customer, given in cash because I’ve reached him- or I don’t want anything. Support for the arts- merde! A government-supported artist is an incompetent whore! Damn it, you punched one of my buttons. Let me fill your glass and you tell me what is on your mind.

all things exist in accord with a single truth: Large things are made of smaller things. Drops of ink are shaped into letters, letters form words, words form sentences, and sentences combine to express thought. So it is with the growth of plants that spring from seeds, as well as with walls built of many stones. So it is with mankind, as the customs and traditions of our progenitors blend together to form the foundation for our own cities, history, and way of life.

By the time I reached the coffee-shop door, however, my self-confidence had collapsed. Panic had taken its place. I believed that I was the ugliest, dirtiest little old bum in Manhattan. If I went into the coffee shop everybody would be nauseated. They would throw me out and tell me to go to the Bowery, where I belonged. But I somehow found the courage to go in anyway - and imagine my surprise! It was a though I had died and gone to heaven! A waitress said to me, "Honeybunch, you sit right own, and I'll bring you your coffee right away." I hadn't said anything to her. So I did sit down, and everywhere I looked I saw customers of every description being received with love. To the waitress everybody was "honeybunch" and "darling" and "dear". It was like an emergency ward after a great catastrophe. It did not matter what race or class the victims belonged to. They were all given the same miracle drug, which was coffee. The catastrophe in this case, of course, was that the sun had come up again. I had the feeling that if Frankenstein's monster crashed into the coffee shop through a brick wall, all anybody would say to him was, "You sit down here, Lambchop, and I'll bring your coffee right away.

Placing his suitcase on the seat next to him, he unbuttoned his suit jacket, loosened up his necktie and removed his fedora. He kept his custom eye wear on and made himself comfortable, looking more like a Wall Street accountant than the cold killer he'd become...

I whipped my head to the left, toward the distinctive couch along the far wall that I heavily featured in my videos, then to my bed and the stupid fucking custom headboard I just had to commission because I couldn’t go to Ikea like everyone else on the goddamn planet. No, I had to be special. Unique.

A child, left to play alone, says of quite an easy thing, 'Now I am going to to do something very difficult'. Soon, out of vanity, fear and emptiness, he builds up a world of custom, convention and myth in which everything must be just so; certain doors are one-way streets, certain trees sacred, certain paths taboo. Then along comes a grown-up or a more robust child; they kick over the imaginary wall, climb the forbidden tree, regard the difficult as easy and the private world is destroyed. The instinct to create myth, to colonize reality with the emotions, remains. The myths become tyrannies until they are swept away, when we invent new tyrannies to hide our suddenly perceived nakedness. Like caddis-worms or like those crabs which dress themselves with seaweed, we wear belief and custom.

handwritten piece of paper taped to the wall by the bar telling customers not to order a lager ‘as a punch in the face often offends’.

(In the computer era we have returned to the custom of scrolling through texts, but we now scroll up and down, rather than right to left as the Romans did.)

It seems that the immature mind has a regrettable tendency to believe, as actually true, that which it only hopes to be true.

that Wall Street was propping up the price of these CDOs so that they might either dump losses on unsuspecting customers or make a last few billion dollars from a corrupt market.

Dictatorships always immediately ban short selling, since it is axiomatic with them that no professional pessimists are going to be tolerated.

Sharing personal stories really tears down walls.

The sexual eagle exults he will gild the earth once more his descending wing his ascending wing sways imperceptibly the sleeves of the peppermint and all the water's adorable undress Days are counted so clearly that the mirror has yielded to a froth of fronds of the sky i see but one star now around us there is only the milk describing its dizzy ellipsis from which sometimes soft intuition with pupils of eyed agate rises to poke its umbrella tip in the mud of the electric light then great reaches cast anchor stretch out in the depths of my closed eyes icebergs radiating the customs of all the worlds yet to come bron from a fragment of you fragment unkown and iced on the wing your existence the giant bouquet escaping fr4om my arms is badly tied it didgs out walls unrolls the stairs of houses loses its leaves in the show windows of the street to gether the news i am always leaving to gather the news the newspaper is glass today and if letters no longer arrive it's that the train has been consumed the great incision of the emerald which gaave birth to the foliage is scarred for always the sawdust of blinding snow and the quarries of flesh are sounding along on the first shelf reversed on this shelf i take the impression of death and life to the liquid air

As a science, I should say that chart reading shares a pedestal with astrology; but most chart readers are educated men and have too much mental discipline to take astrology seriously.

The company that employed me strived only to serve up the cheapest fare that its customers would tolerate, churn it out as fast as possible, and charge as much as they could get away with. If it were possible to do so, the company would sell what all businesses of its kind dream about selling, creating that which all our efforts were tacitly supposed to achieve: the ultimate product – Nothing. And for this product they would command the ultimate price – Everything. This market strategy would then go on until one day, among the world-wide ruins of derelict factories and warehouses and office buildings, there stood only a single, shining, windowless structure with no entrance and no exit. Inside would be – will be – only a dense network of computers calculating profits. Outside will be tribes of savage vagrants with no comprehension of the nature or purpose of the shining, windowless structure. Perhaps they will worship it as a god. Perhaps they will try to destroy it, their primitive armory proving wholly ineffectual against the smooth and impervious walls of the structure, upon which not even a scratch can be inflicted.

Smartphone makers sought deeper ties with retail buyers by adding ring tones, games, Web browsers, and other applications to their phones. Carriers, however, wanted this business to themselves. If they couldn’t sell applications within their “walled gardens,” carriers worried they would be reduced to mere utilities or “dumb pipes” carrying data and voice traffic. Nokia learned the hard way just how ferociously carriers could defend their turf. In the late 1990s the Finnish phone maker launched Club Nokia, a Web-based portal that allowed customers to buy and download

It's about cultures; they widen the dimensions of the present, they vanquish the walls of the narrow perception. They make you look forward to experiencing a new life that is full of unusual things.

Admittedly, it is preposterous to suggest that stock speculation is like coin-flipping. I know that there is more skill to stock speculation. What I have never been able to determine is - how much more?

One can’t say that figures lie. But figures, as used in financial arguments, seem to have the bad habit of expressing a small part of the truth forcibly, and neglecting the other part, as do some people we know.

I’ve come to recognize this as something of a local custom—to express enthusiasm and agreement without real interest. A kind of polite but unyielding distance that saturates so many interactions. But now, their raised eyebrows and tight-lipped smiles fill me with a new sadness, clarifying where I stand in their eyes. Theirs isn’t the gaze of a mentor upon a student but a fixed asymmetry. They look at me as though I am a child whom they can tolerate at the table as long as I know my place. For years, I’ve sensed this violent but hidden truth—that beyond the welcome smiles of this country lies a vast and impenetrable wall: a national self-regard that insists on a mythic goodness. This is a nation that gives and gives to the less fortunate and asks nothing in return. Nothing, that is, but our grateful acquiescence to their silent expectations.

And even as this old guide-book boasts of the, to us, insignificant Liverpool of fifty years ago, the New York guidebooks are now vaunting of the magnitude of a town, whose future inhabitants, multitudinous as the pebbles on the beach, and girdled in with high walls and towers, flanking endless avenues of opulence and taste, will regard all our Broadways and Bowerys as but the paltry nucleus to their Nineveh. From far up the Hudson, beyond Harlem River where the young saplings are now growing, that will overarch their lordly mansions with broad boughs, centuries old; they may send forth explorers to penetrate into the then obscure and smoky alleys of the Fifth Avenue and Fourteenth Street; and going still farther south, may exhume the present Doric Custom-house, and quote it as a proof that their high and mighty metropolis enjoyed a Hellenic antiquity.

But this was not enough on its own to generate the kind of terror that Mao wanted. On 18 August, a mammoth rally was held in Tiananmen Square in the center of Peking, with over a million young participants. Lin Biao appeared in public as Mao's deputy and spokesman for the first time. He made a speech calling on the Red Guards to charge out of their schools and 'smash up the four olds' defined as 'old ideas, old culture, old customs, and old habits." Following this obscure call, Red Guards all over China took to the streets, giving full vent to their vandalism, ignorance, and fanaticism. They raided people's houses, smashed their antiques, tore up paintings and works of calligraphy. Bonfires were lit to consume books. Very soon nearly all treasures in private collections were destroyed. Many writers and artists committed suicide after being cruelly beaten and humiliated, and being forced to witness their work being burned to ashes. Museums were raided. Palaces, temples, ancient tombs, statues, pagodas, city walls anything 'old' was pillaged. The few things that survived, such as the Forbidden City, did so only because Premier Zhou Enlai sent the army to guard them, and issued specific orders that they should be protected. The Red Guards only pressed on when they were encouraged. Mao hailed the Red Guards' actions as "Very good indeed!" and ordered the nation to support them. He encouraged the Red Guards to pick on a wider range of victims in order to increase the terror. Prominent writers, artists, scholars, and most other top professionals, who had been privileged under the Communist regime, were now categorically condemned as 'reactionary bourgeois authorities." With the help of some of these people's colleagues who hated them for various reasons, ranging from fanaticism to envy, the Red Guards began to abuse them. Then there were the old 'class enemies': former landlords and capitalists, people with Kuomintang connections, those condemned in previous political campaigns like the 'rightists' and their children.

The notion, a debatable one, is that the man who knows the problems necessarily knows the answers. This book has not been successful if it has not suggested some big-league problems, such as: (1) Should our financial machinery be scrapped? (2) Should it be further tinkered with, and if so, how much further? (3) Is capitalism doomed? (4) What active stock selling under five dollars looks hot just now for a quick turn to pay for the Buick the wife just bought? There isn’t an assistant instructor in economics in any faculty who can’t answer these and similar questions rapidly and categorically, and if that is not enough there are a million laymen eager to do so. So I don’t feel that my vote is much needed.

customs and habits of men are not a matter for conflict. The saints do not get excited about the things that people eat and drink, wear on their bodies, or hang on the walls of their houses. To make conformity or nonconformity with others in these accidents a matter of life and death is to fill your interior life with confusion and noise. Ignoring all this as indifferent, the humble man takes whatever there is in the world that helps him to find God and leaves the rest aside.

Roman Centurion's Song" LEGATE, I had the news last night - my cohort ordered home By ships to Portus Itius and thence by road to Rome. I've marched the companies aboard, the arms are stowed below: Now let another take my sword. Command me not to go! I've served in Britain forty years, from Vectis to the Wall, I have none other home than this, nor any life at all. Last night I did not understand, but, now the hour draws near That calls me to my native land, I feel that land is here. Here where men say my name was made, here where my work was done; Here where my dearest dead are laid - my wife - my wife and son; Here where time, custom, grief and toil, age, memory, service, love, Have rooted me in British soil. Ah, how can I remove? For me this land, that sea, these airs, those folk and fields suffice. What purple Southern pomp can match our changeful Northern skies, Black with December snows unshed or pearled with August haze - The clanging arch of steel-grey March, or June's long-lighted days? You'll follow widening Rhodanus till vine and olive lean Aslant before the sunny breeze that sweeps Nemausus clean To Arelate's triple gate; but let me linger on, Here where our stiff-necked British oaks confront Euroclydon! You'll take the old Aurelian Road through shore-descending pines Where, blue as any peacock's neck, the Tyrrhene Ocean shines. You'll go where laurel crowns are won, but -will you e'er forget The scent of hawthorn in the sun, or bracken in the wet? Let me work here for Britain's sake - at any task you will - A marsh to drain, a road to make or native troops to drill. Some Western camp (I know the Pict) or granite Border keep, Mid seas of heather derelict, where our old messmates sleep. Legate, I come to you in tears - My cohort ordered home! I've served in Britain forty years. What should I do in Rome? Here is my heart, my soul, my mind - the only life I know. I cannot leave it all behind. Command me not to go!

Hunt to fill your soup kettle and put a pelt on your bed, not just to put a trophy on your wall,” Vartanov grunted unexpectedly. “The forest is like a temple: observe the old customs, be respectful, don’t kill for amusement, and the woods will reward you for it.

Tate gave me your birthday present when you were here before,” she confessed. “I put it on top of the cabinet in the dining room and forgot to give it to you. Here, I’ll fetch it!” Cecily felt as if she’d had the wind knocked out of her just at the sound of his name. She could almost taste him on her mouth, feel the fierce hunger of his body as he pressed her into the wall… “He remembered my birthday,” she said faintly, touched. “He always remembers it, but he said you weren’t speaking then.” She handed the small box to Cecily. “Go on,” she said when the younger woman hesitated. “Open it.” Cecily’s hands went cold and trembled as she tore off the wrappings. It was a jewelry box. I wasn’t a ring, of course, she told herself as she forced up the hinged lid. He certainly wouldn’t buy her a… “The beast!” she exclaimed. “Oh, how could he?” Leta looked over her shoulder at what was in the box and dissolved into gales of laughter. Cecily glared at her. “It isn’t funny.” “Oh, yes it is!” Cecily looked back down at the silver crab with its ruby eyes and pearl claws, and one corner of her mouth tugged up. “He is pretty, isn’t he?” She took the pin out of the box and studied it. It wasn’t silver. It was white gold. Those were real rubies and pearls, too. This hadn’t been an impulse purchase. He’d had this custom-made for her. Tears stung her eyes. It was the sort of present you gave to someone who meant something to you. She remembered his passionate kisses, and wished with all her heart that he’d meant those, too. She pinned the small crab onto the collar of her blouse and knew that she’d treasure it as long as she lived.

You're mine now, Harry thought at the walls of Diagon Alley, and all the shops and items, and all the shopkeepers and customers; and all the lands and people of wizarding Britain, and all the wider wizarding world; and the entire greater universe of which Muggle scientists understood so much less than they believed. I, Harry James Potter-Evans-Verres, do now claim this territory in the name of Science. Lightning and thunder completely failed to flash and boom in the cloudless skies. "What are you smiling about?" inquired Professor McGonagall, warily and wearily. "I'm wondering if there's a spell to make lightning flash in the background whenever I make an ominous resolution," explained Harry. He was carefully memorising the exact words of his ominous resolution so that future history books would get it right.

Girls barely budding open their legs to make a living, alongside the toothless and rancid of breath; hair thick with lice, they all find customers if the price is right, against the wall or on sheets well-soiled. Their holes cost but a shilling. Skins grow thick and claws sharp.

The restaurant was waning, indifferently relaxing its illusion: for the late-comers a private illusion took its place. Their table seemed to stand on their own carpet; they had a sensation of custom, sedateness, of being inside small walls, as though dining at home again after her journey. She told him about her Mount Morris solitary suppers, in the middle of the library, the rim of the tray just not touching the base of the lamp... the fire behind her back softly falling in on its own ash-no it had not been possible to feel lonely among those feeling things.

How long Archibald slept he could not have said. He woke some hours later with a vague feeling that a thunderstorm of unusual violence had broken out in his immediate neighborhood. But this, he realized as the mists of slumber cleared away, was an error. The noise which had disturbed him was not thunder but the sound of someone snoring. Snoring like the dickens. The walls seemed to be vibrating like the deck of an ocean liner.... His spirit was not so completely broken as to make him lie supinely down beneath that snoring. The sound filled him, as snoring fills every right-thinking man, with a seething resentment and a passionate yearning for justice, and he climbed out of bed with the intention of taking the proper steps through the recognized channels. It is the custom nowadays to disparage the educational methods of the English public school and to maintain that they are not practical and of a kind to fit the growing boy for the problems of afterlife. But you do learn one thing at a public school, and that is how to act when somebody starts snoring. You jolly well grab a cake of soap and pop in and stuff it down the blighter's throat. And this is what Archibald proposed - God willing - to do.

The name of the pub is the Perdition. A thick layer of soot coats the walls but anyone who strains a little can make out the mural. It is the dance of death. Peasants and burghers, noblemen and priests, join hands around a skeleton who is playing a fiddle as black as tar. The painting makes many ill at ease and the few customers can be easily counted until the hour is late and the level of intoxication has stripped all decorations of their relevance. The innkeeper Gedda has opposed all attempts at persuasion to whitewash his walls. The mural is painted by Hoffbro himself, he snarls, and a masterpiece at that.

Dear Valued Customer: Your cable bill is now increasing 5% per month. You cannot cancel your cable. Ever. You cannot reduce your bill in any way. If you turn off your cable, your bill will remain exactly the same. If you rip your cable out of the wall, your bill will remain exactly the same, with the exception that we will charge you for the damage. Your children will be unable to cancel your cable contract. Also, please note that we will be reducing our delivery of channels by approximately 1 every month. As we deliver fewer channels, you can anticipate that your bill will sharply increase. If you do not pay your bill on time, the ownership of your house will revert to us, and we will lock you in an undisclosed location, where you will be forced to do tech support, and where we will be unable to protect you from assault and rape. If you attempt to defend yourself when we come to take your house, we are fully authorized to gun you down. Sincerely, The Statist Cable Company

Investment and speculation are said to be two different things, and the prudent man is advised to engage in the one and avoid the other. This is something like explaining to the troubled adolescent that Love and Passion are two different things. He perceives that they are different, but they don't seem quite different enough to clear up his problems.

With her eyes, which in this other half of the city are a stranger’s eyes, she sees how every conceivable need is catered for by some product or other in the shops, the freedom to consume seems like an India rubber wall to her, separating people from any yearnings that might transcend their personal and momentary wishes. Is she about to be another customer?

All that night, after I shut the door and left Number 16 empty, I went looking for the parts of my city that have lasted. I walked down streets that got their names in the Middle Ages: Copper Alley, Fishamble Street, Blackpitts where the plague dead were buried. I looked for cobblestones worn smooth and iron railings gone thin with rust. I ran my hand over the cool stone of Trinity’s walls and I crossed the spot where nine hundred years ago the town got its water from Patrick’s Well; the street sign still tells you so, hidden in the Irish that no one ever reads. I paid no attention to the shoddy new apartment blocks and the neon signs, the sick illusions ready to fall into brown mush like rotten fruit. They’re nothing; they’re not real. In a hundred years they’ll be gone, replaced and forgotten. This is the truth of bombed-out ruins: hit a city hard enough and the cheap arrogant veneer will crumble faster than you can snap your fingers; it’s the old stuff, the stuff that’s endured, that might just keep enduring. I tilted my head up to see the delicate, ornate columns and balustrades above Grafton Street’s chain stores and fast-food joints. I leaned my arms on the Ha’penny Bridge where people used to pay half a penny to cross the Liffey, I looked out at the Custom House and the shifting streams of lights and the steady dark roll of the river under the falling snow, and I hoped to God that somehow or other, before it was too late, we would all find our way back home.

Can you think of another business in the world that would continue to exist as a going concern even after it had been proven definitively—as John Bogle of Vanguard proved about the financial industry—that most of its products are vastly inferior to other, cheaper alternatives like index funds? I can’t. How about a business whose most prestigious firms have been caught defrauding their own customers not once, but over and over again? In the normal corporate world, would such a business not only continue to operate, but actually make more and more money every year? Of course not. It would be long dead by now. And yet deceiving its clients and foisting inferior and even fraudulent products on them is exactly how Wall Street stays in business!

Volga drops from her place on the wall to join me. She moves excitably, still young enough to be impressed by this. Dano hops along the columns back to the arch, where he graffities profanity with his laser drill. “The razor?” I ask. He twirls it in his hand. It’s meant for a man twice his size. “A nasty little dick tickler.” “The razor,” I say again. “Course, boss.” He flips it to me casually. I snag it out of the air. Its handle is too big for my hand. Real ivory exterior and inlaid with gold filigree. The rest is brutally economical. In whip form it coils like a thin, sleeping snake. Eager to be rid of it, I shove it in a foam carry case and tuck it into my pack. “All right, kids.” I open the canister of custom acid and tip it onto the marble floor. “Time to go.

He had seen her face droop as he suggested the possibility of an escape from the crowds in Switzerland, and it came to him, with the sharpness of a knife-thrust, that a crowd was what she wanted—that she was sick to death of being alone with him. He sat motionless, staring ahead at the red-brown walls and towers on the steep above them. After all there was nothing sudden in his discovery. For

Ralph Ellison said that: “many of the descendents of freed slaves ... considered it a territory of hope, and a place where they could create their own opportunities ... [F]or Negroes it had a traditional association with freedom which had entered their folklore.” Moreover, Oklahoma “lacked the intensities of custom, tradition and manners which ‘colored’ the institutions of the Old South.”   In

On September 20, the New York Stock Exchange halted trading for ten days. Grant received emergency pleas for purchases of Treasury bonds to add liquidity to national banks, while Thomas Murphy, the former New York customs collector, wired: “Relief must come immediately or hundreds if not thousands of our best men will be ruined.” Not since 1837 had such a spasm of fear flashed through Wall Street.

Besides, she thought as she watched Wazzer drink, you only thought the world would be better if it was run by women if you didn’t actually know many women. Or old women, at least. Take the whole thing about the dimity scarves. Women had to cover their hair on Fridays, but there was nothing about this in the Book, which was pretty dar—pretty damn rigorous about most things. It was just a custom. It was done because it had always been done. And if you forgot, or didn’t want to, the old women got you. They had eyes like hawks. They could practically see through walls. And the men took notice, because no man wanted to cross the crones in case they started watching him, so half-hearted punishment would be dealt out. Whenever there was an execution, and especially when there was a whipping, you always found the grannies in the front row, sucking on peppermints.

Malcolm drew back towards the wall. The customer who’d spoken was called George Boatwright, a high-coloured and truculent boatman whom Mr Polstead had had to throw out of the Trout half a dozen times; but he was a fair man, and he’d never spoken roughly to Malcolm. The silence in the bar now was profound, and even customers in other parts of the inn had become aware that something was happening, and had come to the doorway to watch

While the meetings included traders, that is, people who are judged on their numerical performance, it was mostly a forum for salespeople (people capable of charming customers), and the category of entertainers called Wall Street “economists” or “strategists,” who make pronouncements on the fate of the markets, but do not engage in any form of risk taking, thus having their success dependent on rhetoric rather than actually testable facts.

Meanwhile, bank executives bristled—sometimes privately, but often in the press—at any suggestion that they had in any way screwed up, or should be subject to any constraints when it came to running their business. This last bit of chutzpah was most pronounced in the two savviest operators on Wall Street, Lloyd Blankfein of Goldman Sachs and Jamie Dimon of JPMorgan Chase, both of whom insisted that their institutions had avoided the poor management decisions that plagued other banks and neither needed nor wanted government assistance. These claims were true only if you ignored the fact that the solvency of both outfits depended entirely on the ability of the Treasury and the Fed to keep the rest of the financial system afloat, as well as the fact that Goldman in particular had been one of the biggest peddlers of subprime-based derivatives—and had dumped them onto less sophisticated customers right before the bottom fell out.

Do those of you in like Chicago or NYC ever notice how commuters on the train tend to get all quiet and intense when South Side or South Bronx starts to flow past? If you look closely at the faces, you see it’s not depression, not even discomfort; it’s a kind of rigid fascination with the beauty of ruins in which people live but look or love nothing like you, a horizonful of numbly complex vistas in slab-gray and spraypaint-red. Hieroglyphs on walls, people on stoops, hoops w/o nets. White people have always loved to gaze at the ‘real black world,’ preferably at a distance and while moving briskly through, toward business. A view from this remove yields easy abstractions about rap in its role as just the latest ‘black’ music. Like: the less real power a people have, the more they’ll assert hegemony in areas that don’t much matter in any grand scheme. A way to rule in hell: their own vocabulary, syntax, gestures, music, dance; own food; religious rhetoric; social and party customs; that…well-known athletic superiority—the foot-speed, vertical leap—we like them in fields, cotton- or ball-. It’s a Hell we like to look at because it has so clearly been made someone else’s very own….And the exported popular arts! The singing and dancing!…each innovation, new Scene, and genius born of a ‘suffering’ we somehow long to imagine, even as we co-opt, overpay, homogenize, make the best of that suffering song go to stud for our own pale performers.

I’ve seen this movie before. The plot is simple: First, you take an urgent date-driven project, where the shipment date cannot be delayed because of external commitments made to Wall Street or customers. Then you add a bunch of developers who use up all the time in the schedule, leaving no time for testing or operations deployment. And because no one is willing to slip the deployment date, everyone after Development has to take outrageous and unacceptable shortcuts to hit the date.

Thighs so strong they looked as if they might be made of marble. Broad shoulders; a strong Roman nose; dark-brown, glossy hair—the kind wasted on a man—and a year-round tan that screamed, I vacation four times a year. In the office he wore custom suits. Handmade suits fell a particular way on the shoulders that I recognized from the few meetings I’d had with my father. His face and body lived up to every expectation I’d had. Working with him, not so much. I hadn’t expected him to be such a tyrant.

A lot of business owners spend time solving problems they don’t have. Rob Walling refers to this as premature optimization. Examples include: 1. Getting a flawless credit card payment process setup before they have customers. 2. Optimizing their website before they have traffic. 3. Hiring staff before they have work for them. 4. Investing in the best systems before they have enough work to warrant it. Normally these decisions stem from believing that when you have a problem, you won’t be able to resolve it quickly.

And they fortified Jerusalem unto the broad wall." Nehemiah 3:8 Cities well fortified have broad walls, and so had Jerusalem in her glory. The New Jerusalem must, in like manner, be surrounded and preserved by a broad wall of nonconformity to the world, and separation from its customs and spirit. The tendency of these days break down the holy barrier, and make the distinction between the church and the world merely nominal. Professors are no longer strict and Puritanical, questionable literature is read on all hands, frivolous pastimes are currently indulged, and a general laxity threatens to deprive the Lord's peculiar people of those sacred singularities which separate them from sinners. It will be an ill day for the church and the world when the proposed amalgamation shall be complete, and the sons of God and the daughters of men shall be as one: then shall another deluge of wrath be ushered in. Beloved reader, be it your aim in heart, in word, in dress, in action to maintain the broad wall, remembering that the friendship of this world is enmity against God.

This does not mean that when I had a syndicated column and became well known, he wasn't proud of what had been accomplished. He was simply unable to tell me. He told my sisters and he told his customers and he didn't hesitate to let on that we were related. But a wall from childhood separated us and he never could say "Well done." Someone once told me that it was not unusual in a father-son relationship for the father to find it impossible to praise his son. I responded angrily, 'I don't care if it's usual or unusual, he could have said *something*.

Harriet turned round, and we both saw a girl walking towards us. She was dark-skinned and thin, not veiled but dressed in a sitara, a brightly coloured robe of greens and pinks, and she wore a headscarf of a deep rose colour. In that barren place the vividness of her dress was all the more striking. On her head she balanced a pitcher and in her hand she carried something. As we watched her approach, I saw that she had come from a small house, not much more than a cave, which had been built into the side of the mountain wall that formed the far boundary of the gravel plateau we were standing on. I now saw that the side of the mountain had been terraced in places and that there were a few rows of crops growing on the terraces. Small black and brown goats stepped up and down amongst the rocks with acrobatic grace, chewing the tops of the thorn bushes. As the girl approached she gave a shy smile and said, ‘Salaam alaikum, ’ and we replied, ‘Wa alaikum as salaam, ’ as the sheikh had taught us. She took the pitcher from where it was balanced on her head, kneeled on the ground, and gestured to us to sit. She poured water from the pitcher into two small tin cups, and handed them to us. Then she reached into her robe and drew out a flat package of greaseproof paper from which she withdrew a thin, round piece of bread, almost like a large flat biscuit. She broke off two pieces, and handed one to each of us, and gestured to us to eat and drink. The water and the bread were both delicious. We smiled and mimed our thanks until I remembered the Arabic word, ‘Shukran.’ So we sat together for a while, strangers who could speak no word of each other’s languages, and I marvelled at her simple act. She had seen two people walking in the heat, and so she laid down whatever she had been doing and came to render us a service. Because it was the custom, because her faith told her it was right to do so, because her action was as natural to her as the water that she poured for us. When we declined any further refreshment after a second cup of water she rose to her feet, murmured some word of farewell, and turned and went back to the house she had come from. Harriet and I looked at each other as the girl walked back to her house. ‘That was so…biblical,’ said Harriet. ‘Can you imagine that ever happening at home?’ I asked. She shook her head. ‘That was charity. Giving water to strangers in the desert, where water is so scarce. That was true charity, the charity of poor people giving to the rich.’ In Britain a stranger offering a drink to a thirsty man in a lonely place would be regarded with suspicion. If someone had approached us like that at home, we would probably have assumed they were a little touched or we were going to be asked for money. We might have protected ourselves by being stiff and unfriendly, evasive or even rude.

Indeed, agencies of the state are more insular and potentially more corrupt because of that insularity than are private-sector companies. Corporations must answer to stockholders and customers and defend against lawsuits of wide variety, but government agencies seldom have to answer to anyone other than sympathetic congressional committees and are largely immune from lawsuits filed by citizens whom they fail to serve or actively damage. Each agency becomes a little kingdom and builds formidable encircling walls, which often inhibits the efforts of law-enforcement officers.

I wanted to write an adventure story, not, it's true, I really did. I shall have failed, that's all. Adventures bore me. I have no idea how to talk about countries, how to make people wish they had been there. I am not a good travelling salesman. Countries? Where are they , whatever became of them. When I was twelve I dreamed of Hongkong. That tedious, commonplace little provincial town! Shops sprouting from every nook and cranny! The Chinese junks pictured on the lids of chocolate boxes used to fascinate me. Junks: sort of chopped-off barges, where the housewives do all their cooking and washing on deck. They even have television. As for the Niagara Falls: water, nothing but water! A dam is more interesting; at least one can occasionally see a big crack at its base, and hope for some excitement. When one travels, one sees nothing but hotels. Squalid rooms, with iron bedsteads, and a picture of some kind hanging on the wall from a rusty nail, a coloured print of London Bridge or the Eiffel Tower. One also sees trains, lots of trains, and airports that look like restaurants, and restaurants that look like morgues. All the ports in the world are hemmed in by oil slicks and shabby customs buildings. In the streets of the towns, people keep to the sidewalks, cars stop at red lights. If only one occasionally arrived in a country where women are the colour of steel and men wear owls on their heads. But no, they are sensible, they all have black ties, partings to one side, brassières and stiletto heels. In all the restaurants, when one has finished eating one calls over the individual who has been prowling among the tables, and pays him with a promissory note. There are cigarettes everywhere! There are airplanes and automobiles everywhere.

In a city of almost three million people, a white van stands out about as much as a pigeon in a park. White vans deliver flowers, they carry plumbers, and boxes destined for front porches. This white van is unlike the rest; it has been customized. The flooring has been torn up and replaced with sheets of steel, powder-coated with black paint so they won’t rust or show stains. Metal drains have been installed, complete with catches, drilled in three separate places for easy maintenance and cleaning. There are thick metal eyebolts fastened into the frame in several spots, impossible to remove, at various heights up and down the walls. The gas tank is a custom installation, almost double the normal size, holding up to thirty gallons of gas, which means that it can drive for almost six hundred miles, to St. Louis and back, without running out of fuel. It can also cruise the dark streets all night long—for days, even weeks—before finally becoming empty, frequent gas station stops to be avoided. And the windows are tinted black, illegal of course, but hardly drawing any attention, so dark that even standing up next to them, it’s impossible to see inside. And for the driver, that’s a good thing—a very good thing, indeed.

But when they arrived, Honor reached out and pressed the override button, holding the lift doors closed, and turned to him. "Mr. Hauptman," she said in a vioce of frozen helium, "you've seen fit to insult me and my officers and to threaten my parents. In fact, you have descended to the tactics of gutter scum, and that, in my opinion, Sir, is precisely what you have proven yourself to be." Hauptman's nostrils flared in a congested face, but she continued in that same ice-cold voice. "I am fully aware that you have no intention of forgetting this incident. Neither, I assure you, have I. I am a Queen's officer. As such, I will react to any personal attack upon me only if and as it arises, and for myself, both personally and as a Queen's officer, I dislike the custom of dueling. But, Mr. Hauptman, should you ever attempt to carry through your threat against my parents-" her eyes were leveled missile batteries and the tic at the corner of her mouth jerked like a living thing "-I will denounce you publicly for your contemptible actions and demand satisfaction. And when you accept my challenge, Mr. Hauptman, I will kill you like the scum you are." Hauptman stepped back against the wall of the lift, staring at her in shocked disbelief. "Believe it, Mr. Hauptman," she said very, very softly, and let the lift door open at last.

Deacon met my glare with an impish grin. “Anyway, did you celebrate Valentine’s Day when you were slumming with the mortals?” I blinked. “Not really. Why?” Aiden snorted and then disappeared into one of the rooms. “Follow me,” Deacon said. “You’re going to love this. I just know it.” I followed him down the dimly-lit corridor that was sparsely decorated. We passed several closed doors and a spiral staircase. Deacon went through an archway and stopped, reaching along the wall. Light flooded the room. It was a typical sunroom, with floor-to-ceiling glass windows, wicker furniture, and colorful plants. Deacon stopped by a small potted plant sitting on a ceramic coffee table. It looked like a miniature pine tree that was missing several limbs. Half the needles were scattered in and around the pot. One red Christmas bulb hung from the very top branch, causing the tree to tilt to the right. “What do you think?” Deacon asked. “Um… well, that’s a really different Christmas tree, but I’m not sure what that has to do with Valentine’s Day.” “It’s sad,” Aiden said, strolling into the room. “It’s actually embarrassing to look at. What kind of tree is it, Deacon?” He beamed. “It’s called a Charlie Brown Christmas Tree.” Aiden rolled his eyes. “Deacon digs this thing out every year. The pine isn’t even real. And he leaves it up from Thanksgiving to Valentine’s Day. Which thank the gods is the day after tomorrow. That means he’ll be taking it down.” I ran my fingers over the plastic needles. “I’ve seen the cartoon.” Deacon sprayed something from an aerosol can. “It’s my MHT tree.” “MHT tree?” I questioned. “Mortal Holiday Tree,” Deacon explained, and smiled. “It covers the three major holidays. During Thanksgiving it gets a brown bulb, a green one for Christmas, and a red one for Valentine’s Day.” “What about New Year’s Eve?” He lowered his chin. “Now, is that really a holiday?” “The mortals think so.” I folded my arms. “But they’re wrong. The New Year is during the summer solstice,” Deacon said. “Their math is completely off, like most of their customs. For example, did you know that Valentine’s Day wasn’t actually about love until Geoffrey Chaucer did his whole courtly love thing in the High Middle Ages?” “You guys are so weird.” I grinned at the brothers. “That we are,” Aiden replied. “Come on, I’ll show you your room.” “Hey Alex,” Deacon called. “We’re making cookies tomorrow, since it’s Valentine’s Eve.” Making cookies on Valentine’s Eve? I didn’t even know if there was such a thing as Valentine’s Eve. I laughed as I followed Aiden out of the room. “You two really are opposites.” “I’m cooler!” Deacon yelled from his Mortal Holiday Tree room

What could be more subtle, for instance, than the instinct which had prompted her to hang on the walls of her drawing-room three paintings, all by Douanier Rousseau? Her guests, on coming into this room, were put at ease by the presence of pictures, and ‘modern’ pictures at that, which they could recognize at first sight. Faced by the work of Seurat, of Matisse, even of Renoir, who knows but that they might hesitate, the name of the artist not rising immediately to their lips? But at the sight of those fantastic foliages, those mouthing monkeys, there could arise no doubt; even the most uncultured could murmur: ‘What gorgeous Rousseaus you have here. I always think it is so wonderful that they were painted by a common customs official – abroad, of course.’ And buoyed up by a feeling of intellectual adequacy, they would thereafter really enjoy themselves.

There were stalls nestled around the castle the way the lights were, not in rows but in odd spots, as if the stalls had grown there or alighted on random places like birds. There was one stall with ringing chimes that was set halfway up a ruined wall, so the customers had to climb sliding pieces of slate to get to it. There were more stalls set in the grassy hollows among the stones and nestled into the corners of the walls. One woman had actually turned a ruined wall into her stall, brightly colored jars arranged on the jagged, protruding shards of stone. All through the fragments of a lost castle lit by magic moved the people of the Goblin Market. There was a man hanging up knives alongside wind chimes, which made dangerous and beautiful music as they rang together in the sea breeze. There was a boy who looked about twelve stirring something in a cauldron with a rich-smelling cloud handing over it, and bark cups ranged along his stall.

Get it out of your head and onto paper. When I had to explain to my board that, since we were a public company, I thought that it would be best if we sold all of our customers and all of our revenue and changed business, it was messing with my mind. In order to finalize that decision, I wrote down a detailed explanation of my logic. The process of writing that document separated me from my own psychology and enabled me to make the decision swiftly. Focus on the road, not the wall. When someone learns to drive a race car, one of the first lessons taught is that when you are going around a curve at 200 mph, do not focus on the wall; focus on the road. If you focus on the wall, you will drive right into it. If you focus on the road, you will follow the road. Running a company is like that. There are always a thousand things that can go wrong and sink the ship. If you focus too much on them, you will drive yourself nuts and likely crash your company. Focus on where you are going rather than on what you hope to avoid.

Most of our readers will remember, that, until within a very few years past, there was a kind of iron cage in the wall of the Fleet Prison, within which was posted some man of hungry looks, who, from time to time, rattled a money-box, and exclaimed in a mournful voice, ‘Pray, remember the poor debtors; pray remember the poor debtors.’ The receipts of this box, when there were any, were divided among the poor prisoners; and the men on the poor side relieved each other in this degrading office. Although this custom has been abolished, and the cage is now boarded up, the miserable and destitute condition of these unhappy persons remains the same. We no longer suffer them to appeal at the prison gates to the charity and compassion of the passersby; but we still leave unblotted the leaves of our statute book, for the reverence and admiration of succeeding ages, the just and wholesome law which declares that the sturdy felon shall be fed and clothed, and that the penniless debtor shall be left to die of starvation and nakedness. This is no fiction.

It may be helpful, in attempting to understand the basic nature of the new caste system, to think of the criminal justice system--the entire collection of institutions and practices that comprise it--not as an independent system but rather as a gateway into a much larger system of racial stigmatization and permanent marginalization. This larger system, referred to here as mass incarceration, is a system that locks people not only behind actual bars in actual prisons, but also behind virtual bars and virtual walls--walls that are invisible to the naked eye but function nearly as effectively as Jim Crow laws once did at locking people of color into a permanent second-class citizenship. The terms mass incarceration refers not only to the criminal justice system but also to the larger web of laws, rules, policies, and customs that control those labeled criminals both in and out of prison. Once released, former prisoners enter a hidden underworld of legalized discrimination and permanent social exclusion. They are members of America's new undercaste.

Suddenly there was someone banging on the sliding glass door behind me; at this stage it was a contest of wills and I refused to even turn around and look. Then he was back banging on the front door. I finally excused myself from the conversation and went to the door to get rid of this guy. He was a passing motorist trying to tell me that the shrubs along my backyard wall were in flames! Suddenly this guy was elevated in status from annoying pest to welcome guest! Clearly, he was on my side: “Get the hose going — I'll call the fire department!” Together we kept the burning shrubbery from setting my whole house on fire. How did he go from pest to welcome guest so quickly? Because he had something to tell me that I instantly recognized as of urgent importance and of great value and benefit to me. In case you had illusions to the contrary, no one is sitting around hoping and praying that he will receive your sales letter. When it arrives, it is most likely an unwelcome pest. How do you earn your welcome as a guest? By immediately saying something that is recognized by the recipient as important and valuable and beneficial.

I was just going to have a discreet “J R” done on my upper arm, but Victor the tattooist wasn’t having any of it. “Which one is she? ‘J’ or ‘R’?” “‘J.’” “And how long have you been seeing this ‘J’ bird, then?” I was frightened by the aggressive masculinity of the parlor—the other customers (who were all firmly wrestling-team muscular, and seemed inexplicably amused to see me), the nude women on the walls, the lurid examples of services offered, most of which were conveniently located on Victor’s forearms, even Victor’s mildly offensive language. “Long enough.” “I’ll fucking be the judge of that, not you.” This struck me as an odd way to do business, but I decided to save this observation for another time. “A couple of months.” “And you’re going to marry her, are you? Or have you knocked her up?” “No. Neither.” “So you’re just going out? You’re not stuck with her?” “Yeah.” “And how did you meet her?” “She used to go out with a friend of mine.” “Did she now. And when did they break up?” “Saturday.” “Saturday.” He laughed like a drain. “I don’t want your mum in here moaning at me. Fuck off out of it.” I fucked off out of it.

When Dr. Ramasamy first lectured to their class in the century-old Donovan Auditorium, even the murmuring backbenchers were silenced when the tall, confident woman in a short-sleeved lab coat floated in. She had launched right into inflammation, the body’s first response to any threat, the common denominator of all disease. In minutes she had drawn them into the thick of a battle: the invaders (typhoid bacteria) are spotted by the hilltop sentries (macrophages), who send signals back to the castle (the bone marrow and lymph nodes). The few aging veterans of previous battles with typhoid (memory T-lymphocytes) are roused from their beds, summoned to hastily teach untested conscripts the specific typhoid-grappling skills needed, and then to arm them with custom lances designed solely to latch onto and pierce the typhoid shield—in essence, the veterans clone their younger selves. The same veterans of prior typhoid campaigns also assemble a biological-warfare platoon (B lymphocytes) who hastily manufacture a one-of-a-kind boiling oil (antibodies) to pour over the castle wall; it will melt the typhoid intruders’ shields, while not harming others. Meanwhile, having heard the call to battle, the rogue mercenaries (neutrophils), armed to the teeth,

White Labeling White labeling is when another company pays you to license your product and present it with its own branding, and the moment you launch a successful product, people will start emailing you with “exciting opportunities” to white label. For the most part, these conversations are a big waste of time. Usually what you have is someone who wants to start a business but can’t build their own product. They want to pay you per account they add, but they have no audience or distribution. In the end, you’ll spend a bunch of time talking to them, writing up contracts, and taking feature requests—for nothing. If you’re approached about white labeling by a large player, it’s worth having the conversation. You know they’re not wasting your time because they don’t want to waste their own. To justify the effort of white labeling, I recommend charging an up-front fee. We’re talking tens of thousands of dollars—$30,000 to $50,000 at a minimum. If someone balks at paying that fee, they’re not willing to put enough skin in the game to warrant your efforts. I’m not a fan of white labeling in most situations. It’s a way to serve customers and make money without building a brand. We discussed above how a brand is a moat, and losing that is an unfortunate consequence of white labeling.

But the crown jewel was the columned Greek Revival mansion, which dated from the mid-1800s, along with the manicured boxwood gardens that would serve as the backdrop for the couple's ceremony. Of course, everything was not only very traditional but also a standard to what one might imagine an over-the-top Southern wedding to be. As I said, "Steel Magnolias on steroids." The ceremony would take place outdoors in the garden, but large custom peach-and-white scalloped umbrellas were placed throughout the rows of bamboo folding chairs to shade the guests. Magnolia blossoms and vintage lace adorned the ends of the aisles. White, trellis-covered bars flanked the entrance to the gardens where guests could select from a cucumber cooler or spiked sweet tea to keep cool during the thirty-minute nuptials. It was still considered spring, but like Dallas, Nashville could heat up early in the year, and we were glad to be prepared. By the time we arrived the tent was well on its way to completion, and rental deliveries were rolling in. The reception structure was located past the gardens near the enormous whitewashed former stable, and inside the ceiling was draped in countless yards of peach fabric with crystal chandeliers hanging above every dining table. Custom napkins with embroidered magnolias on them complemented the centerpieces' peach garden roses, lush greenery, and dried cotton stems. Cedric's carpentry department created floor-to-ceiling lattice walls covered in faux greenery and white wisteria blooms, a dreamy backdrop for the band.

Morvidus; and in the richness of his reign, commerce prospered, the town around the castle growing great, and newe fangled habits did arise among the young and old. But after a time the people did say, that the old customs were gone out from the land; and that, with the coming of the new, the old had been washed away. Greatly did folk rue the passing of their customs, saying, that a kingdom ruled by thankless men, would, in short measure, become a kingdom unremembered; and men did complain, when they gathered, at how few remained who yet could call to mind the noble names of the gods. Those gods, they said, had once sustained this land; but they might forget as well as be forgotten, as would be seen. And then did the rains begin: those long rains, of which it was sayd, their like had never fallen; and the streams did overflow their banks, and flood the fields. And the ditches filled with mud, overflowing onto the roads, that none might pass in safety. And vermin did breed in the still water by night; and many infants were delivered still-born, for that the rains had so drenched the roadways, that mid-wives might by no means traverse them in their ladies’ time of need. Which seemed a very omen; and some did wonder, how best to please the gods who had served them so. In this time was delivered of her nine-months’ burden, good Queen Argoel, who in time would bear King Morvidus five children. As the rains battered the castle wall, the child began to kick within her womb, saying,—Mother, my time is come; yet, with the storm still upon the land, she lay abed unattended in her toil.

Mama made the coach stop at a barber shop around the corner from their house. 'Go in there,' she told Francie, 'and get your father’s cup.' Francie didn't know what she meant. 'What cup?' she asked. 'Just ask for his cup.' Francie went in. There were two barbers but no customers. One of the barbers sat on one of the chairs in a row against the wall. His left ankle rested on his right knee and he cradled a mandolin. He was playing 'O, Sole Mio.' Francie knew the song. Mr. Morton had taught it to them saying the title was 'Sunshine.' The other barber was sitting in one of the barber chairs looking at himself in the long mirror. He got down from the chair as the girl came in. 'Yes?' he asked. 'I want my father’s cup.' 'The name?' 'John Nolan.' 'Ah, yes. Too bad.' He sighed as he took a mug from the row of them on a shelf. It was a thick white mug with 'John Nolan' written on it in gold and fancy block letters. There was a worn-down cake of white soap at the bottom of it and a tired-looking brush. He pried out the soap and put it and the brush in a bigger unlettered cup. He washed Johnny’s cup. While Francie waited, she looked around. She had never been inside a barber shop. It smelled of soap and clean towels and bay rum. There was a gas heater which hissed companionably. The barber had finished the song and started it over again. The thin tinkle of the mandolin made a sad sound in the warm shop. Francie sang Mr. Morton’s words to the song in her mind. Oh, what’s so fine, dear, As a day of sunshine. The storm is past at last. The sky is blue and clear. Everyone has a secret life, she mused.

In the earliest strand of the conquest narratives, Joshua's violence was associated with an ancient Canaanite custom called the "ban" (herem). Before a battle, a military leader would strike a deal with his god: if this deity undertook to give him the city, the commander promised to "devote" (HRM) all valuable loot to his temple and offer the conquered people to him in a human sacrifice. Joshua had made such a pact with Yahweh before attacking Jericho, and Yahweh responded by delivering the town to Israel in a specular miracle, causing its famous walls to collapse when the priests blew their rams' horns. Before allowing his troops to storm the city, Joshua explained the terms of the ban and stipulated that no one in the city should be spared, since everybody and everything in the town had been "devoted" to Yahweh. Accordingly, the Israelites "enforced the ban on everything in the town, men, and women, young and old, even the oxen and sheep and donkeys, massacring them all." But the ban had been violated when one of the soldiers kept booty for himself, and consequently the Israelites failed to take the town of Ai the following day. After the culprit had been found and executed, the Israelites attached Ai again, this time successfully, setting fire to the city so that it became a sacrificial pyre and slaughtering anybody who tried to escape: "The number of those who fell that day, men and women together, were twelve thousand all (the) people of Ai." Finally Joshua hanged the king from a tree, built a monumental cairn over his body, and reduced the city to "a ruin for ever more, a desolate place, even today.

At the time that he had seriously begun to consolidate his organization, Parker was working in a custom photo lab. The reader who is not much taken by audiovisual pastimes may have a deficient picture of that place where Parker was employed; or perhaps not so much a deficient picture--the dyes faded, shoddily spotted, brutishly burned in and doltishly dodged by subhuman technicians under the glare of the enlargers--as an image which had been misfiled in the archives of the memory, representing instead one of those bleak Photo Drive-Ups and Presto Printses located nowadays on the corner of almost every large parking lot, in which the clerks wait sadly behind their glass counters, but no one comes in, and the air becomes darker and darker over the course of the morning as a result of exhaust fumes (there goes another brain cell; ping! - THAT thought will never be completed now); and the pink chubby tots smiling at your from the walls in sample enlargements become steadily more grimy, and by the lunch break they are brown; and the day ticks off on the loud digital clock; and then finally a car creeps into the lot, and a popeyed couple locks that vehicle doors listlessly; they request a reprint of a washed-out snapshot of their son who was killed in the Indian Wars, and they go away; and after a long time here comes a slick-haired teenager who once took a few pix of his girlfriend holding a balloon at the zoo in front of the monkey cage on a dirty overcast day, and the clerk can tell just by looking at this customer that they won’t come out, because the guy’s a loser if the clerk knows anything at all about losers and in fact he knows a hell of a lot about losers because why else would he be stuck with this job?

According to a legend preserved in Aeschylus’s Prometheus Bound, the tormented nymph Io, when released from Argus by Hermes, fled, in the form of a cow, to Egypt; and there, according to a later legend, recovering her human form, gave birth to a son identified as Serapis, and Io became known as the goddess Isis. The Umbrian master Pinturicchio (1454–1513) gives us a Renaissance version of her rescue, painted in 1493 on a wall of the so-called Borgia Chambers of the Vatican for the Borgia Pope Alexander VI (Fig. 147). Figure 147. Isis with Hermes Trismegistus and Moses (fresco, Renaissance, Vatican, 1493) Pinturicchio shows the rescued nymph, now as Isis, teaching, with Hermes Trismegistus at her right hand and Moses at her left. The statement implied there is that the two variant traditions are two ways of rendering a great, ageless tradition, both issuing from the mouth and the body of the Goddess. This is the biggest statement you can make of the Goddess, and here we have it in the Vatican—that the one teaching is shared by the Hebrew prophets and Greek sages, derived, moreover, not from Moses’s God,17 but from that goddess of whom we read in the words of her most famous initiate, Lucius Apuleius (born c. a.d. 125): I am she that is the natural mother of all things, mistress and governess of all the elements, the initial progeny of worlds, chief of the powers divine, queen of all that are in hell, the principal of them that dwell in heaven, manifested alone and under one form of all the gods and goddesses. At my will the planets of the sky, the wholesome winds of the seas, and the lamentable silences of hell are disposed; my name, my divinity is adored throughout the world, in divers manners, in variable customs, and by many names.

The tyro knows nothing, and everybody, including himself, knows it. But the next, or second, grade thinks he knows a great deal and makes others feel that way too. He is the experienced sucker, who has studied not the market itself but a few remarks about the market made by a still higher grade of suckers. The second-grade sucker knows how to keep from losing his money in some of the ways that get the raw beginner. It is this semisucker rather than the 100 per cent article who is the real all-the-year-round support of the commission houses. He lasts about three and a half years on an average, as compared with a single season of from three to thirty weeks, which is the usual Wall Street life of a first offender. It is naturally the semisucker who is always quoting the famous trading aphorisms and the various rules of the game. He knows all the don'ts that ever fell from the oracular lips of the old stagers excepting the principal one, which is: Don't be a sucker! This semisucker is the type that thinks he has cut his wisdom teeth because he loves to buy on declines. He waits for them. He measures his bargains by the number of points it has sold off from the top. In big bull markets the plain unadulterated sucker, utterly ignorant of rules and precedents, buys blindly because he hopes blindly. He makes most of the money until one of the healthy reactions takes it away from him at one fell swoop. But the Careful Mike sucker does what I did when I thought I was playing the game intelligently according to the intelligence of others. I knew I needed to change my bucket-shop methods and I thought I was solving my problem with any change, particularly one that assayed high gold values according to the experienced traders among the customers.

In his job as a financial educator, Keith had spent a fair amount of time breaking down the act — and sometimes art — of short selling, in a way that less savvy customers could understand. When a trader believed a company was in trouble, and its stock was overvalued, they could 'borrow' shares, sell them, and then when the stock went down as they'd predicted, rebuy the shares at a lower price, return them to whoever they'd borrowed them from, and pocket the difference. If GameStop was trading at 5, you could borrow 100 shares, sell them for $500; when the stock hit 1, you bought back the 100 shares for $100, returned them, pocketing $400 for yourself. You paid a little fee to the lender for their trouble and came out with a tidy profit. But what happened if the stock went up instead of down? What happened if GameStop figured out how to capitalize on its millions of nostalgic customers, who spent billions on video games every year? What if the stock went to 10 instead of 1? What happened was, the short seller was royally screwed. He'd borrowed those 100 shares and sold them at 5. Now the stock was at 10, but he still needed to return his 100 shares. Buying them on the market at 10 meant spending $1000. And what was worse, when he'd borrowed the shares, he'd agreed on a timeline to return them. There was a ticking clock hanging over his head, so he had a choice — buy the shares back at 10 now, losing $500 on the deal — or wait a little longer, hoping the stock went back down before his time limit was up. And what if he waited, and the stock kept going up? Sooner or later, he had to buy those shares back. Even if the stock went to 15, 20 — he was on the hook for those 100 shares. Theoretically, there was no limit to how much he could lose.

The fragility of the US economy had nearly destroyed him. It wasn't enough that Citadel's walls were as strong and impenetrable as the name implied; the economy itself needed to be just as solid. Over the next decade, he endeavored to place Citadel at the center of the equity markets, using his company's superiority in math and technology to tie trading to information flow. Citadel Securities, the trading and market-making division of his company, which he'd founded back in 2003, grew by leaps and bounds as he took advantage of his 'algorithmic'-driven abilities to read 'ahead of the market.' Because he could predict where trades were heading faster and better than anyone else, he could outcompete larger banks for trading volume, offering better rates while still capturing immense profits on the spreads between buys and sells. In 2005, the SEC had passed regulations that forced brokers to seek out middlemen like Citadel who could provide the most savings to their customers; in part because of this move by the SEC, Ken's outfit was able to grow into the most effective, and thus dominant, middleman for trading — and especially for retail traders, who were proliferating in tune to the numerous online brokerages sprouting up in the decade after 2008. Citadel Securities reached scale before the bigger banks even knew what had hit them; and once Citadel was at scale, it became impossible for anyone else to compete. Citadel's efficiency, and its ability to make billions off the minute spreads between bids and asks — multiplied by millions upon millions of trades — made companies like Robinhood, with its zero fees, possible. Citadel could profit by being the most efficient and cheapest market maker on the Street. Robinhood could profit by offering zero fees to its users. And the retail traders, on their couches and in their kitchens and in their dorm rooms, profited because they could now trade stocks with the same tools as their Wall Street counterparts.

If Jim was back at the imaginary dinner party, trying to explain what he did for a living, he'd have tried to keep it simple: clearing involved everything that took place between the moment someone started at trade — buying or selling a stock, for instance — and the moment that trade was settled — meaning the stock had officially and legally changed hands. Most people who used online brokerages thought of that transaction as happening instantly; you wanted 10 shares of GME, you hit a button and bought 10 shares of GME, and suddenly 10 shares of GME were in your account. But that's not actually what happened. You hit the Buy button, and Robinhood might find you your shares immediately and put them into your account; but the actual trade took two days to complete, known, for that reason, in financial parlance as 'T+2 clearing.' By this point in the dinner conversation, Jim would have fully expected the other diners' eyes to glaze over; but he would only be just beginning. Once the trade was initiated — once you hit that Buy button on your phone — it was Jim's job to handle everything that happened in that in-between world. First, he had to facilitate finding the opposite partner for the trade — which was where payment for order flow came in, as Robinhood bundled its trades and 'sold' them to a market maker like Citadel. And next, it was the clearing brokerage's job to make sure that transaction was safe and secure. In practice, the way this worked was by 10:00 a.m. each market day, Robinhood had to insure its trade, by making a cash deposit to a federally regulated clearinghouse — something called the Depository Trust & Clearing Corporation, or DTCC. That deposit was based on the volume, type, risk profile, and value of the equities being traded. The riskier the equities — the more likely something might go wrong between the buy and the sell — the higher that deposit might be. Of course, most all of this took place via computers — in 2021, and especially at a place like Robinhood, it was an almost entirely automated system; when customers bought and sold stocks, Jim's computers gave him a recommendation of the sort of deposits he could expect to need to make based on the requirements set down by the SEC and the banking regulators — all simple and tidy, and at the push of a button.

Sinclair James - English Communication Language in Asia Is English Language a Hindrance to Communication for Foreigners in Asia? One of the hesitations of westerners in coming to Asia is the language barrier. True, Asia has been a melting pot of different aspects of life that in every country, there is a distinct characteristic and a culture which would seem odd to someone who grew up in an entirely different perspective. Language is one of the most flourishing uniqueness of Asian nations. Although their boundaries are emphasized by mere walls which can be broken down easily, the brand of each individual can still be determined on the language they use or most comfortable with. Communication may be a problem as it is an issue which neighboring countries also encounter on each other. Message relays or even simple gestures, if interpreted wrongly can cause conflicts. Indeed, the complaints are valid. However, on the present day number of American and European visitors and the boost in tourism economies, language barriers seem to have been surpassed. Perhaps, the problem may not even exist at all. According to English Language Proficiency Test (ELPT) and International English Language Testing System (IELTS), Asian countries are not altogether illiterate in speaking and understanding the universal language. If so, there are countries which can even speak English as fluent as any native can. Take for example the Philippines. Once in Manila, the country’s capital, you will find thousands of individuals representing different nationalities. The center for business growth in the country, Business Process Outsourcing (BPO) has proven the literacy of the people in conversing using the international language. Clients from abroad prefer Filipinos in dealing with customers concern since they can easily comprehend grasp and explain things in English. ELPT and IELTS did not even include the Philippines in the list of the top English speaking nations in Asia since they are already considered one of the best and most fluent in this field. Other neighboring Asian countries also send their citizens to the Philippines to learn English. With a mixture of British and American English being used in everyday conversations, the Philippines has to be considered to be included in the top 5 most native English speakers. You may even be surprised to meet a young child in Manila who has not gone to school or mingled with foreigners but can speak and understand English. Singapore, Indonesia, Malaysia and most Asian countries, if indeed all, can also easily understand and speak English. It seems that the concern for miscommunication has completely no basis and remains a groundless issue. Maybe perhaps, those who say this just want to find a dumb excuse? Read more at: SjTravels.com

By now, though, it had been a steep learning curve, he was fairly well versed on the basics of how clearing worked: When a customer bought shares in a stock on Robinhood — say, GameStop — at a specific price, the order was first sent to Robinhood's in-house clearing brokerage, who in turn bundled the trade to a market maker for execution. The trade was then brought to a clearinghouse, who oversaw the trade all the way to the settlement. During this time period, the trade itself needed to be 'insured' against anything that might go wrong, such as some sort of systemic collapse or a default by either party — although in reality, in regulated markets, this seemed extremely unlikely. While the customer's money was temporarily put aside, essentially in an untouchable safe, for the two days it took for the clearing agency to verify that both parties were able to provide what they had agreed upon — the brokerage house, Robinhood — had to insure the deal with a deposit; money of its own, separate from the money that the customer had provided, that could be used to guarantee the value of the trade. In financial parlance, this 'collateral' was known as VAR — or value at risk. For a single trade of a simple asset, it would have been relatively easy to know how much the brokerage would need to deposit to insure the situation; the risk of something going wrong would be small, and the total value would be simple to calculate. If GME was trading at $400 a share and a customer wanted ten shares, there was $4000 at risk, plus or minus some nominal amount due to minute vagaries in market fluctuations during the two-day period before settlement. In such a simple situation, Robinhood might be asked to put up $4000 and change — in addition to the $4000 of the customer's buy order, which remained locked in the safe. The deposit requirement calculation grew more complicated as layers were added onto the trading situation. A single trade had low inherent risk; multiplied to millions of trades, the risk profile began to change. The more volatile the stock — in price and/or volume — the riskier a buy or sell became. Of course, the NSCC did not make these calculations by hand; they used sophisticated algorithms to digest the numerous inputs coming in from the trade — type of equity, volume, current volatility, where it fit into a brokerage's portfolio as a whole — and spit out a 'recommendation' of what sort of deposit would protect the trade. And this process was entirely automated; the brokerage house would continually run its trading activity through the federal clearing system and would receive its updated deposit requirements as often as every fifteen minutes while the market was open. Premarket during a trading week, that number would come in at 5:11 a.m. East Coast time, usually right as Jim, in Orlando, was finishing his morning coffee. Robinhood would then have until 10:00 a.m. to satisfy the deposit requirement for the upcoming day of trading — or risk being in default, which could lead to an immediate shutdown of all operations. Usually, the deposit requirement was tied closely to the actual dollars being 'spent' on the trades; a near equal number of buys and sells in a brokerage house's trading profile lowered its overall risk, and though volatility was common, especially in the past half-decade, even a two-day settlement period came with an acceptable level of confidence that nobody would fail to deliver on their trades.

Laser Cutting: Precision and Innovation with Creative Roots A novel process that blends accuracy, effectiveness, and adaptability, laser cutting has surfaced in the constantly changing fields of design and manufacturing. In the UAE, this cutting-edge method is revolutionizing sectors like advertising, interior design, automotive, and architecture. Our specialty at Creative Roots is offering excellent laser cutting services that let companies realize their concepts with unparalleled precision and originality. What Is Laser Cutting and Why Is It Revolutionary? With laser cutting, materials can be sliced, engraved, or etched with remarkable precision using a focused light beam. The procedure is quite adaptable and can work with a variety of materials, including cloth, metal, wood, acrylic, and glass. It is a popular option for both industrial and artistic applications due to its capacity to produce complex patterns and faultless finishes. Laser cutting, in contrast to conventional cutting techniques, provides unmatched speed and accuracy, enabling the production of intricate designs without sacrificing quality. For companies looking to attain excellence in their projects, this efficiency is a vital tool because it results in shorter production times and lower costs. Creative Roots: Redefining Laser Cutting Services in the UAE We at Creative Roots take great satisfaction in being industry pioneers in laser cutting. Our highly qualified staff and cutting-edge machinery guarantee that every job is completed to the highest standard. Whether it's industrial components, ornamental panels, or custom signage, we customize our services to each client's specific requirements. Our areas of competence are: Tailored Solutions: We provide designs that precisely match your concept, whether they are complex patterns or large-scale projects. Superior Finishes: We guarantee crisp edges, precise cuts, and faultless details by using cutting-edge laser cutting technology. Sustainability: We minimize waste and maximize material utilization in our ecologically sensitive procedures. Applications of Laser Cutting with Creative Roots Architectural and Interior Design: Custom architectural elements and interior design are best created with laser cutting. Our services, which range from ornamental wall panels to precisely created room dividers, bring style and creativity to any area. Signage and Branding: Use custom-cut signage to increase brand awareness. Stylish, superior logos and signage that make an impression are produced by us laser cutting services. Gifts and Promotional things: Use our accurate laser cutting capabilities to create one-of-a-kind, customized gifts and promotional things. We make your brand stand out with custom-cut hardwood pieces or personalized glasses. Industrial Applications: Laser cutting provides dependable solutions for industries needing precision components. Whether it's machine parts or automobile parts, we always deliver precision and longevity. Why Choose Creative Roots for Laser Cutting? For laser cutting services, Creative Roots has made a reputation for itself in the United Arab Emirates. What makes us unique is this: Knowledge and Creativity: To produce outstanding outcomes, our team of experts blends technical know-how with imaginative vision. Customer-Centric Approach: To comprehend our clients' demands and surpass their expectations, we collaborate closely with them. With our cutting-edge laser cutting services, we at Creative Roots are dedicated to assisting companies in reaching their functional and artistic objectives. We make sure that every element, from conception to implementation, captures the spirit of your company.

I am speaking of the evenings when the sun sets early, of the fathers under the streetlamps in the back streets returning home carrying plastic bags. Of the old Bosphorus ferries moored to deserted stations in the middle of winter, where sleepy sailors scrub the decks, pail in hand and one eye on the black-and-white television in the distance; of the old booksellers who lurch from one ϧnancial crisis to the next and then wait shivering all day for a customer to appear; of the barbers who complain that men don’t shave as much after an economic crisis; of the children who play ball between the cars on cobblestoned streets; of the covered women who stand at remote bus stops clutching plastic shopping bags and speak to no one as they wait for the bus that never arrives; of the empty boathouses of the old Bosphorus villas; of the teahouses packed to the rafters with unemployed men; of the patient pimps striding up and down the city’s greatest square on summer evenings in search of one last drunken tourist; of the broken seesaws in empty parks; of ship horns booming through the fog; of the wooden buildings whose every board creaked even when they were pashas’ mansions, all the more now that they have become municipal headquarters; of the women peeking through their curtains as they wait for husbands who never manage to come home in the evening; of the old men selling thin religious treatises, prayer beads, and pilgrimage oils in the courtyards of mosques; of the tens of thousands of identical apartment house entrances, their facades discolored by dirt, rust, soot, and dust; of the crowds rushing to catch ferries on winter evenings; of the city walls, ruins since the end of the Byzantine Empire; of the markets that empty in the evenings; of the dervish lodges, the tekkes, that have crumbled; of the seagulls perched on rusty barges caked with moss and mussels, unϩinching under the pelting rain; of the tiny ribbons of smoke rising from the single chimney of a hundred-yearold mansion on the coldest day of the year; of the crowds of men ϧshing from the sides of the Galata Bridge; of the cold reading rooms of libraries; of the street photographers; of the smell of exhaled breath in the movie theaters, once glittering aϱairs with gilded ceilings, now porn cinemas frequented by shamefaced men; of the avenues where you never see a woman alone after sunset; of the crowds gathering around the doors of the state-controlled brothels on one of those hot blustery days when the wind is coming from the south; of the young girls who queue at the doors of establishments selling cut-rate meat; of the holy messages spelled out in lights between the minarets of mosques on holidays that are missing letters where the bulbs have burned out; of the walls covered with frayed and blackened posters; of the tired old dolmuşes, ϧfties Chevrolets that would be museum pieces in any western city but serve here as shared taxis, huϫng and puϫng up the city’s narrow alleys and dirty thoroughfares; of the buses packed with passengers; of the mosques whose lead plates and rain gutters are forever being stolen; of the city cemeteries, which seem like gateways to a second world, and of their cypress trees; of the dim lights that you see of an evening on the boats crossing from Kadıköy to Karaköy; of the little children in the streets who try to sell the same packet of tissues to every passerby; of the clock towers no one ever notices; of the history books in which children read about the victories of the Ottoman Empire and of the beatings these same children receive at home; of the days when everyone has to stay home so the electoral roll can be compiled or the census can be taken; of the days when a sudden curfew is announced to facilitate the search for terrorists and everyone sits at home fearfully awaiting “the oϫcials”; CONTINUED IN SECOND PART OF THE QUOTE

I discovered something else, and that is that suckers differ among themselves according to the degree of experience. The tyro knows nothing, and everybody, including himself, knows it. But the next, or second, grade thinks he knows a great deal and makes others feel that way too. He is the experienced sucker, who has studied not the market itself but a few remarks about the market made by a still higher grade of suckers. The second-grade sucker knows how to keep from losing his money in some of the ways that get the raw beginner. It is this semisucker rather than the 100 per cent article who is the real all-the-year-round support of the commission houses. He lasts about three and a half years on an average, as compared with a single season of from three to thirty weeks, which is the usual Wall Street life of a first offender. It is naturally the semisucker who is always quoting the famous trading aphorisms and the various rules of the game. He knows all the don'ts that ever fell from the oracular lips of the old stagers excepting the principal one, which is: Don't be a sucker! This semisucker is the type that thinks he has cut his wisdom teeth because he loves to buy on declines. He waits for them. He measures his bargains by the number of points it has sold off from the top. In big bull markets the plain unadulterated sucker, utterly ignorant of rules and precedents, buys blindly because he hopes blindly. He makes most of the money until one of the healthy reactions takes it away from him at one fell swoop. But the Careful Mike sucker does what I did when I thought I was playing the game intelligently according to the intelligence of others. I knew I needed to change my bucket-shop methods and I thought I was solving my problem with any change, particularly one that assayed high gold values according to the experienced traders among the customers.

Jack’s secret is not just to reward people for their profit contribution in the “great game of business.” It’s to put real numbers right in workers’ faces so they make better decisions every minute, every day, for every customer. I would go one step further, and maybe Jack already has. I would give employees a minor share in the overall company, but I would also then use software to measure each individual’s or team’s contributions after fair overhead allocations and direct costs. This would mean the back-line “servers” have fair revenue recognition of their efforts on behalf of the front-line “browsers” who actually serve the end customers. Is this not possible in a light-speed world of software and business metrics? We need more real business leaders and visionaries like Jack Stack, not BS Wall Street leverage artists or old-line corporate managers who merely streamline their top-down management systems while their workers wait for their unfunded retirement and death. And we need real educators, like Neil deGrasse Tyson, who can make science understandable to everyday people. Most of all, we need people to love what they do so much that they won’t even think of retiring at age 63 or 65 or even 75. They’re so productive and happy that they don’t worry about a retirement that doesn’t make sense to them anymore, though it’s there if they have health challenges. They’re too busy satisfying their customers and creating new businesses to contemplate life without that fulfillment. They’re so focused on what they do that they’re like the champion basketball player who’s totally “in state” and one with his process. They’re certainly not bored or waiting to retire and do nothing!

It may be helpful, in attempting to understand the basic nature of the new caste system, to think of the criminal justice system—the entire collection of institutions and practices that comprise it—not as an independent system but rather as a gateway into a much larger system of racial stigmatization and permanent marginalization. This larger system, referred to here as mass incarceration, is a system that locks people not only behind actual bars in actual prisons, but also behind virtual bars and virtual walls—walls that are invisible to the naked eye but function nearly as effectively as Jim Crow laws once did at locking people of color into a permanent second-class citizenship. The term mass incarceration refers not only to the criminal justice system but also to the web of laws, rules, policies, and customs that control those labeled criminals both in and outside of prison. Once released, former prisoners enter a hidden underworld of legalized discrimination and permanent social exclusion. They are members of America’s new undercaste. (Emphasis in original.)

There are certain things that cannot be adequately explained to a virgin either by words or pictures. Nor can any description that I might offer here even approximate what it feels like to lose a real chunk of money that you used to own.

Because—are we really here, alive, if we interface with the world via a small black box? I don’t want my brain in a vat. I don’t want to be fed with input from the equivalent of a cerebral implant until I can’t tell fiction from reality. Don’t you see those people?” I motioned with my free hand to a line of customers waiting for their coffee orders to be filled. “Look at them. Where are they looking? They’re not looking at each other, they’re not looking at the art on the wall or the sun in the sky; they’re looking at their phones. They hang on to every beep and alert and message and tweet and status update. I don’t want to be that. I’m distracted enough as it is by the actual, tangible, physical world. I’ve embraced the efficiency of a desktop PC for work and research, and I even use a laptop on my own time, but I draw the line at a cell phone. If I want social media, I’ll join a book club. I will not be collared and leashed and tracked like a tagged Orca in the ocean.

His business might be defined as the lending of money exclusively to people who have no pressing need of it.

What happens inside the WBR is critical execution not normally visible outside the company. A well-run WBR meeting is defined by intense customer focus, deep dives into complex challenges, and insistence on high standards and operational excellence. One may wonder, at what level is it appropriate for executives to shift focus to output metrics? After all, companies and their senior executives are routinely judged by output metrics like revenue and profit. Jeff knows this well, in part based on his time spent working at a Wall Street investment firm. The simple answer is that the focus does not shift at any level of management. Yes, executives know their output metrics backward and forward. But if they don’t continue to focus on inputs, they lose control over and visibility into the tools that generate output results.

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it is a custom among the more enterprising street boys, who are capitalists to a small amount, to set up their more needy fellows in business, on condition that they will pay half their earnings to the said capitalists as a profit on the money advanced. This is called "going whacks." It need hardly be said that it is a very profitable operation to the young capitalist, often paying fifty per cent. daily on his loan,—a transaction which quite casts into the shade the most tempting speculations of Wall Street. It is noteworthy that these young Bohemians, lawless as they often are, have a strict code of honor in regard to such arrangements, and seldom fail to make honest returns, setting a good example in so far to older business operators.

Into no department of life,” said he, “should indifference be allowed to creep—into none less than into the domain of cookery.” In modern families especially is this a very important problem. It is likely that more neurasthenics and downright homicidal maniacs have been formed by roast-on-Sunday, fish-on-Friday, than by any other social custom. And the same room for every meal, with the same pictures on the walls! Very dangerous.

The pub off George Square is a tourist trap. Inside it’s all tartan upholstery and claymores on the walls. Soft rock music is playing slightly too loud from tiny white speakers screwed into the ceiling. Giant blackboards show the menu of steak and chips, haggis and whisky-flavoured ice cream. It seems very expensive to Margo but that’s probably because it serves visitors to the city who don’t know that better food is available two streets away for half the price. It’s quiet. The five o’clock rush is over but the evening hasn’t begun. There are only two other customers: men sitting away from each other in the far corners of the L-shaped room, pretending to read newspapers but really just killing themselves with drink.

It my be helpful, in attempting to understand the basic nature of the new caste system, to think of the criminal justice system-the entire collection of institutions and practices that comprise it-not as an independent system but rather as a gateway into a much larger system of racial stigmatization and permanent marginalization. This larger system, referred to here as mass incarceration, is a system that locks people not only behind actual bars in actual prisons, but also behind virtual bars and virtual walls-walls that are invisible to the naked eye but function nearly as effectively as Jim Crow laws once did at locking people of color int a permanent second-class citizenship. The term mass incarceration refers not only to the criminal justice system but also to the web of laws, rules, policies, and customs that control those labeled criminals both in and outside of prison. Once released, former prisoners enter a hidden underworld of legalized discrimination and permanent social exclusion. They are members of America's new undercaste.

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Demand-side sales is like having night vision goggles. People think sales is just a numbers game of percentages and probability. If you bring in enough people, cars will sell. They’re not taking the time to understand why people buy. They don’t ask questions: What do you like? What don’t you like? Why are you buying a new car? They don’t talk about car loans. If they were paying attention, they’d help. They’d know the customer’s requirements, show them contrasting options, and frame their tradeoffs. They’d help them frame it out then use a time wall to force a decision. When you do this, selling becomes serving.

the beginning of understanding is in realizing that all things exist in accord with a single truth: Large things are made of smaller things. Drops of ink are shaped into letters, letters form words, words form sentences, and sentences combine to express thought. So it is with the growth of plants that spring from seeds, as well as with walls built of many stones. So it is with mankind, as the customs and traditions of our progenitors blend together to form the foundation for our own cities, history, and way of life.

The revolver was chambered for .442 rounds, which meant there was only room for five. "These are large caliber bullets for such a short gun," Merritt remarked. "It's designed to stop someone at close range," Ethan said, absently arching up to rub a spot on his chest. "Being hit by one of those bullets feels like a kick from a mule." "Why is the hammer bobbed?" "To keep it from catching on the holster or clothing, if I have to draw it fast." Keeping the muzzle of the gun pointed away from him, Merritt reassembled the revolver, slid the extractor rod into place, and locked it deftly. "Well done," Ethan commented, surprised by her assurance. "You're familiar with guns, then." "Yes, my father taught me. May I shoot it?" "What are you going to aim for?" By this time, the others had come out from the parlor to watch. "Uncle Sebastian," Merritt asked, "are those pottery rabbits on the stone wall valuable?" Kingston smiled slightly and shook his head. "Have at it." "Wait," Ethan said calmly. "That's a twenty-yard distance. You'll need a longer-range weapon." With meticulous care, he took the revolver from her and replaced it in his coat. "Try this one." Merritt's brows lifted slightly as he pulled a gun from a cross-draw holster concealed by his coat. This time, Ethan handed the revolver to her without bothering to disassemble it first. "It's loaded, save one chamber," he cautioned. "I put the hammer down to prevent accidental discharge." "A Colt single-action," Merritt said, pleased, admiring the elegant piece, with its four-and-a-half-inch barrel and custom engraving. "Papa has one similar to this." She eased the hammer back and gently rotated the cylinder. "It has a powerful recoil," Ethan warned. "I would expect so." Merritt held the Colt in a practiced grip, the fingers of her support hand fit neatly underneath the trigger guard. "Cover your ears," she said, cocking the hammer and aligning the sights. She squeezed the trigger. An earsplitting report, a flash of light from the muzzle, and one of the rabbit sculptures on the wall shattered. In the silence that followed, Merritt heard her father say dryly, "Go on, Merritt. Put the other bunny out of its misery." She cocked the hammer, aimed and fired again. The second rabbit sculpture exploded. "Sweet Mother Mary," Ethan said in wonder. "I've never seen a woman shoot like that." "My father taught all of us how to shoot and handle firearms safely," Merritt said, giving the revolver back to him grip-first.

Though many details of these schemes are either complex or not yet public knowledge, one of the mechanisms is. Some exchanges, such as NASDAQ, let HF traders peek at customer orders ahead of everyone else for thirty milliseconds before the order goes to the exchange. Seeing an order to buy, for instance, the HF traders can buy first, pushing the stock price up, then resell to the customer at a profit. Seeing someone’s order to sell, the HF trader sells first, causing the stock to fall, and then buys it back at the lower price. How is this different from the crime of front-running, described in Wikipedia as “the illegal practice of a stock broker executing orders on a security for its own account while taking advantage of advance knowledge of pending orders from its customers”?

intricate patterns on the pavement. Her enormous brown eyes glittered with happiness at the attention she had attracted. Sarah wasn’t the only passerby who had stopped to watch, entranced. Then the song ended, and the gathered crowd applauded. The girl bobbed a curtsey and looked around expectantly. In a moment, coins appeared, fished from pockets and purses and offered in tribute. The coins disappeared again as if by magic, spirited away by little fingers as nimble as the little feet had been and deposited into the pocket of her dress. While the crowd disbursed, the girl turned and hurried back to the man who had produced the music. That was when Sarah recalled her purpose in being here. The child was emptying her pocket and giving the coins to a handsome youth who sat on a small stool with his back against the building. He held the organ between his knees, resting on a small stand. He wore a dark shirt and trousers and had a red bandanna tied rakishly at his throat. He looked so perfect that Sarah almost didn’t notice the wooden crutches tucked discreetly between his stool and the wall. Finally, she saw the pant leg pinned up at the ankle. She’d never expected Georgio to have a child, which was why she’d been so slow to realize she’d found him. Taking advantage of this lull, she stepped over to where the man and the girl were conversing in Italian. There seemed to be some question about whether she’d given him all the coins she’d collected. “Georgio?” Sarah tried. He looked up from beneath the bill of his small cap. His eyes were dark and liquid, his smile big and bright and charming. “Si, Signorina, do you want to see the little one dance?” His English was very good, probably honed from conversing with his customers. “No, although she dances very well,” Sarah added, giving the child an approving smile, in case she didn’t understand the compliment. “I wanted to ask you about your sister Emilia.” His charming smile vanished, and the dark eyes grew wary. “She is dead,” he said very carefully. “I know. I’m very sorry.” “Who are you and what do you want?” he asked suspiciously. When he frowned, Sarah realized how much he looked like his mother. “My name is Sarah Brandt, and I met Emilia at the Prodigal Son Mission.” His expression hardened from wariness into anger. Plainly, none of the Donato family had any love for the mission. “She was such a lovely girl, and she was trying very hard to become a respectable young woman,” Sarah hurried on, wishing she had some idea how Georgio felt about his sister. Seeing that the grown-ups were going to talk a bit, the little girl sank down onto the pavement with a weary sigh and leaned back against the wall. Sarah wondered vaguely how many times she

By living outside India, Gandhi had been able to free himself from custom and convention, and forge friendships across the gender divide. In his years in the diaspora he was close to three women in particular: his long-time secretary in South Africa, Sonja Schlesin; Henry Polak’s wife, Millie, since the Polaks and the Gandhis shared a home in Johannesburg; and Polak’s sister, Maud, whom he had met in London. Maud Polak was in love with Gandhi—this was not reciprocated. With Millie and Sonja the friendship was entirely platonic. He liked and respected them—indeed, they were among the few colleagues who dared challenge or criticize him. Saraladevi was Gandhi’s first woman friend in India, and also his first Indian woman friend. Their relationship was shot through with passion and romance. He found her stimulating, interesting, even glamorous. He was possessive about her, he wished to be with her as much as possible. The relationship between Gandhi and Saraladevi was never consummated sexually. But it seems it came very close to doing so. Years later, in an exchange with a Gujarati colleague about the merits of brahmacharya, Gandhi remarked: ‘I myself am a proof before you that sex does not discriminate between the young and the old. Even today I have to erect all sorts of walls around me for the sake of safety.’ Then he continued: ‘Despite this, I was in danger of succumbing a few years ago'.

The best on horses you think will lose are a valuable "insurance policy." When rare disaster strikes, you'll be glad you had the insurance. 71 The exponential growth of wealth in the Kelly system is also a consequence of proportional betting. As the bankroll grows, make larger bets. 98 [2 questions are central to John Kelly's analysis] What level of risk will lead to the highest long-run return? What is the chance of losing everything? 286 As Fred Schwed, Jr. author of Where are the Customer's Yatchs? put it back in 1940, "Like all of life's rich emotional experiences, the full flavor of losing important money cannot be conveyed in literature." 304 Claude Shannon: A smart investor should understand where he has an edge and invest only in those opportunities. 308 The longer you hold a stock, the harder it is to beat the market by much. 316

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In 2008, Citadel bought a stake in the online broker E*Trade, which was foundering in the credit crisis. The deal stipulated that E*Trade route some percentage of its customers’ orders to Citadel. At the same time, E*Trade created its own high-frequency trading division, eventually called G1 Execution Services, to exploit the value of those orders for itself. Citadel’s founder and CEO, Kenneth Griffin, pitched a fit, and called out E*Trade for failing to execute its customers’ orders properly.

In other words, a legal victory is far more devastating than a mere technical one. A firm that sues a rival into oblivion for aiding its customers in grabbing a better experience for themselves (better prices, more privacy or just a user interface that’s better adapted to their capabilities and disabilities) wins a powerful prize. That firm can use the law to reach beyond its four walls, into the minds of potential future competitors and their investors, and permanently terrorize them out of even the merest thought of a challenge to the company’s dominance. That firm can reach into the hearts of its own customers and convince them that any attempt to disloyally reconfigure their experience of the firm’s products will be a futile waste of hope. Venture capitalists call the products and services adjacent to the Big Tech firms’ core technology “the kill zone” and will not invest in any company that proposes to pitch its tent in that dead place. Abandon all hope, ye who enter here.

In our moments of sober thought we all realize that booms are bad things, not good. But nearly all of us have a secret hankering for another one. “ Another little orgy wouldn’t do us any harm,” is the feeling that persists both downtown and up.

The S.E.C. has not been loath to join the popular hue and cry against the friendless short seller. From this we have a right to deduce that they not only want an orderly market, but a market which shall forever gently rise. Of course, that conception is just plain silly, like Voltaire’s suggestion that a community ought to be able to support itself by everybody taking in everybody else’s washing.

Orderly markets, like horse races, exist on differences of opinion.

Headless. "The ball is going back, Smith is chasing it, it's still going back, Smith jumps, he hits his head on the wall and it rolls off! It's rolling all the way back to the infield. This is a terrible day for the Padres!" -- A San Diego Padres announcer.

It could be any date night. Perhaps Tom takes her to Ray's in Ballard. They share a bottle of Chateau Ste. Michelle Dry Riesling, even though Tom is more of a negroni man. The wine goes well with her market halibut and the view of the bay. He has the filet mignon, and judging by the bite he offers her, it's exquisite. Or perhaps it's that Mexican place somewhere in Ravenna, operated out of an old house. The wall paint is chipping, but the air is sweet with the aroma of freshly cut tomatillos. They have margaritas and share chicken mole, with extra chips and fresh guacamole on the side. No matter where they go, it has been a long day, a bad day for Elle. She probably dropped a pie, or an angry customer yelled at Bonnie, or old milk ruined a batch of cake batter. She probably almost said no to Tom's spontaneous idea for a dinner date. As usual, though, she's glad she didn't. The crème brûlée or fried ice cream is reason enough-- let alone the way he makes the negativity melts away.

I’d rather go broke giving enemas to house lizards than make money from customers like him. Old George made a fist and thrust it toward the water buffalo mounted on the wall above his head.

If the beginning of wisdom is in realizing that one knows nothing, then the beginning of understanding is in realizing that all things exist in accord with a single truth: Large things are made of smaller things. Drops of ink are shaped into letters, letters form words, words form sentences, and sentences combine to express thought. So it is with the growth of plants that spring from seeds, as well as with walls built of many stones. So it is with mankind, as the customs and traditions of our progenitors blend together to form the foundation for our own cities, history, and way of life. Be they dead stone, living flesh, or rolling sea; be they idle times or events of world-shattering proportion, market days, or desperate battles, to this law, all things hold: Large things are made from small things. Significance is cumulative—but not always obvious

How Should I Structure My Pricing? Pricing is the biggest lever in SaaS, and almost no one gets it right out of the gate. Fortunately, you don’t need a PhD to structure your pricing well. Like most things in SaaS, finding the right pricing structure is one part theory, one part experimentation, and one part founder intuition. I wish I could tell you a single “correct” structure, but it varies based on your customer base, the value provided, and the competitive landscape. Most founders price their product too low or create confusing tiers that don’t align with the value a customer receives from the product. On the low end, if you have a product aimed at consumers, you can get away with charging $10 to $15 a month. The problem is at that price point, you’re going to be dealing with high churn, and you won’t have much budget to acquire customers. That can be brutal, but if you have a no-touch sign-up process with a product that sells itself, you can get away with it. Castos’s podcasting software and Snappa’s quick graphic design software are good examples of products that do well with a low average revenue per account (ARPA). You’ll have more breathing room (and less churn) if you aim for an ARPA of $50 a month or more. In niche markets—or where a demo is required or sales cycles are longer—aim higher (e.g., $250 a month and up). If you have a high-touch sales process that involves multiple calls, you need to charge enough to justify the cost of selling it. For example, $1,000 a month and up is a reasonable place to start. If you’re making true enterprise sales that require multiple demos and a procurement process, aim for $30,000 a year and up (into six figures). One of the best signals to guide your pricing is other SaaS tools, and I don’t just mean competition. Any SaaS tool a company in your space might replace you with, a complementary tool or a tool similar to yours in a different vertical can offer guidance, but make sure you don’t just compare features; compare how it’s sold. As mentioned above, the sales process has tremendous influence over how a product should be priced. There are so many SaaS tools out now that a survey of competitive and adjacent tools can give you a mental map of the range of prices you can charge. No matter where your business sits, one thing is true: “If no one’s complaining about your price, you’re probably priced too low.

On one of those nights in January 2014, we sat next to each other in Maria Vostra, happy and content, smoking nice greens, with one of my favorite movies playing on the large flat-screen TVs: Once Upon a Time in America. I took a picture of James Woods and Robert De Niro on the TV screen in Maria Vostra's cozy corner, which I loved to share with Martina. They were both wearing hats and suits, standing next to each other. Robert de Niro looked a bit like me and his character, Noodles, (who was a goy kid in the beginning of the movie, growing up with Jewish kids) on the picture, was as naive as I was. I just realized that James Woods—who plays an evil Jewish guy in the movie, acting like Noodles' friend all along, yet taking his money, his woman, taking away his life, and trying to kill him at one point—until the point that Noodles has to escape to save his life and his beloved ones—looks almost exactly like Adam would look like if he was a bit older. “All the world's a stage, and all the men and women merely players. They have their exits and their entrances; And one man in his time plays many parts.” – William Shakespeare That sounds like an ancient spell or rather directions, instructions to me, the director instructing his actors, being one of the actors himself as well, an ancient spell, that William Shakespeare must have read it from a secret book or must have heard it somewhere. Casting characters for certain roles to act like this or like that as if they were the director’s custom made monsters. The extensions of his own will, desires and actions. The Reconquista was a centuries-long series of battles by Christian states to expel the Muslims (Moors), who had ruled most of the Iberian Peninsula since the 8th century. The Reconquista ended on January 2, 1492. The same year Columbus, whose statue stands atop a Corinthian custom-made column down the Port at the bottom of the Rambla, pointing with his finger toward the West, had discovered America on October 12, 1492. William Shakespeare was born in April 1564. He had access to knowledge that had been unavailable to white people for thousands of years. He must have formed a close relationship with someone of royal lineage, or used trick, who then permitted him to enter the secret library of the Anglican Church. “A character has to be ignorant of the future, unsure about the past, and not at all sure what he/she’s supposed to be doing.” – Anthony Burgess Martina proudly shared with me her admiration for the Argentine author Julio Cortazar, who was renowned across South America. She quoted one of his famous lines, saying: “Vida es como una cebolla, hay que pelarla llorando,” which translates to “Life is like an onion, you have to peel it crying.” Martina shared with me her observation that the sky in Europe felt lower compared to America. She mentioned that the clouds appeared larger in America, giving a sense of a higher and more expansive sky, while in Europe, it felt like the sky had a lower and more limiting ceiling. “The skies are much higher in Argentina, Tomas, in all America. Here in Europe the sky is so low. In Argentina there are huge clouds and the sky is huge, Tomas.” – Martina Blaterare “It was curious to think that the sky was the same for everybody, in Eurasia or Eastasia as well as here. And the people under the sky were also very much the same--everywhere, all over the world, hundreds or thousands of millions of people just like this, people ignorant of one another’s existence, held apart by walls of hatred and lies, and yet almost exactly the same--people who had never learned to think but were storing up in their hearts and bellies and muscles the power that would one day overturn the world.” – George Orwell, 1984

I found my truck where I had left it, parked with the rear against a juniper. Water in the jugs had frozen. A mouse trap in the back still hadn’t caught the mouse who was living in my wool socks and eating holes in my plastic bags. I drove north. By the time the Milky Way was out I had reached the foot of the Book Cliffs and the remains of Thompson, Utah. The train comes through the town and was heading out for Christmas. I was an hour late. The train is customarily two hours late. I still had time to set pennies on the tracks. This was the only time I had seen another customer in the Silver Grill Cafe. Through the window he sat at one end of the counter gesturing toward the gray-haired woman who runs the place, sitting at the other end. I once ordered a cinnamon roll in there, and she peeled open a box she had gone all the way to Moab City Market a couple days earlier to purchase. By telling me this, she was emphasizing the fact that the cinnamon rolls were fresh. She put it in the microwave for me. Gave me an extra pat of butter, the kind with foil around it. I spent an hour once just up the street talking to the post mistress and her cat. I checked the WANTED bulletins, then ran when the train came through. If you are not standing at the tracks in Thompson, the Amtrak will not stop. They call it a whistle stop. One of the few left in the country. The gray-haired woman shut down the cafe, clicked off the front lights. Electricity was buzzing out of the single street light, so I opened the truck door and turned on the tape deck. After a while I shut it off because my battery has never proved itself to be resilient. A couple of freight trains tore through with the impact of sudden cataclysm, flattening my pennies. Then the buzzing of the street light. Then the coyotes. They were yelping and howling up Sego Canyon, where there are pre-Anasazi paintings on the walls—big, round eyes, huge and red, looking over the canyon. The train was three hours late. I stood nearly on the tracks so they couldn’t miss me with that blinding, drunken light. The conductor threw open the steel door. “Shoot,” he yelled. “It’s dark out here!” I dove through and tackled him with my backpacks, flashing a ticket in his face. He quickly announced that I had too many pieces, but the train was already moving. I looked back out. Utah was black. He pulled the door closed and the train began to rock along the tracks. When I came down the aisle I saw a few passengers who were still awake, on their way to San Francisco or Las Vegas. Overhead lights were trained on paperbacks in their laps. They were staring out their windows into absolute darkness. I knew what they were thinking; there is nothing out there.

At one point Booth was cornered by the assistant treasurer of one big customer, who angrily grabbed his arm and snarled, “I want you to know you’re the worst performing manager we have in any asset class. Do you still believe that small-cap stocks have higher expected returns?” Booth stuck to the DFA script and replied, “We believe small-cap stocks are riskier than big-cap stocks and risk and return are related. Which part of the argument are you no longer comfortable with?”14 DFA eventually did make it through the lean years, but not without casualties.

High Switching Costs Products that require a significant amount of work to migrate away are said to have high switching costs. High switching costs reduce your churn and create a moat that keeps customers from switching to a competitor simply because that competitor is newer, cheaper, or even builds a better product. Most APIs are difficult to leave because to do so requires expensive developer time to integrate with a new product. Companies like Stripe, Twilio, and SendGrid have a pretty hefty switching cost moat. Tools like Slack are difficult to switch from because of the need to obtain buy-in from every manager in an organization. Also, because of the high number of integrations pushing data, Slack requires effort to recreate. Tools with low switching costs are those in which history is mostly irrelevant, and the time it takes to recreate something you’ve built in the tool is low or nonexistent. For example, a social media scheduling tool is easy to switch from because there is no critical history stored or complex workflows that need to be recreated using a new tool. Likewise, one-click SaaS analytics tools that tie into your Stripe account are relatively easy to switch from because they are “one-click easy” to set up.

One way to make yourself less vulnerable to copycats is to build a moat around your business. How Can I Build a Moat? As you scale your company, you need to think about how to proactively defend against competition. The more success you have, the more your competitors will grab their battering ram and start storming the castle. In medieval times, you’d dig a moat to keep enemy armies from getting anywhere near your castle. In business, you think about your economic moat. The idea of an economic moat was popularized by the business magnate and investor Warren Buffett. It refers to a company’s distinct advantage over its competitors, which allows it to protect its market share and profitability. This is hugely important in a competitive space because it’s easy to become commoditized if you don’t have some type of differentiation. In SaaS, I’ve seen four types of moats. Integrations (Network Effect) Network effect is when the value of a product or service increases because of the number of users in the network. A network of one telephone isn’t useful. Add a second telephone, and you can call each other. But add a hundred telephones, and the network is suddenly quite valuable. Network effects are fantastic moats. Think about eBay or Craigs-list, which have huge amounts of sellers and buyers already on their platforms. It’s difficult to compete with them because everyone’s already there. In SaaS—particularly in bootstrapped SaaS companies—the network effect moat comes not from users, but integrations. Zapier is the prototypical example of this. It’s a juggernaut, and not only because it’s integrated with over 3,000 apps. It has widened its moat with nonpublic API integrations, meaning that if you want to compete with it, you have to go to that other company and get their internal development team to build an API for you. That’s a huge hill to climb if you want to launch a Zapier competitor. Every integration a customer activates in your product, especially if it puts more of their data into your database, is another reason for them not to switch to a competitor. A Strong Brand When we talk about your brand, we’re not talking about your color scheme or logo. Your brand is your reputation—it’s what people say about your company when you’re not around.

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How could anyone be so stupid as to trust a trader? The best thing I could do was pretend to others at Salomon that I had meant to screw the customer. People would respect that. That was called jamming. I had just jammed bonds, albeit unknowingly, for the first time. I had lost my innocence.

The electronics effort faced even greater challenges. To launch that category, David Risher tapped a Dartmouth alum named Chris Payne who had previously worked on Amazon’s DVD store. Like Miller, Payne had to plead with suppliers—in this case, Asian consumer-electronics companies like Sony, Toshiba, and Samsung. He quickly hit a wall. The Japanese electronics giants viewed Internet sellers like Amazon as sketchy discounters. They also had big-box stores like Best Buy and Circuit City whispering in their ears and asking them to take a pass on Amazon. There were middlemen distributors, like Ingram Electronics, but they offered a limited selection. Bezos deployed Doerr to talk to Howard Stringer at Sony America, but he got nowhere. So Payne had to turn to the secondary distributors—jobbers that exist in an unsanctioned, though not illegal, gray market. Randy Miller, a retail finance director who came to Amazon from Eddie Bauer, equates it to buying from the trunk of someone’s car in a dark alley. “It was not a sustainable inventory model, but if you are desperate to have particular products on your site or in your store, you do what you need to do,” he says. Buying through these murky middlemen got Payne and his fledgling electronics team part of the way toward stocking Amazon’s virtual shelves. But Bezos was unimpressed with the selection and grumpily compared it to shopping in a Russian supermarket during the years of Communist rule. It would take Amazon years to generate enough sales to sway the big Asian brands. For now, the electronics store was sparely furnished. Bezos had asked to see $100 million in electronics sales for the 1999 holiday season; Payne and his crew got about two-thirds of the way there. Amazon officially announced the new toy and electronics stores that summer, and in September, the company held a press event at the Sheraton in midtown Manhattan to promote the new categories. Someone had the idea that the tables in the conference room at the Sheraton should have piles of merchandise representing all the new categories, to reinforce the idea of broad selection. Bezos loved it, but when he walked into the room the night before the event, he threw a tantrum: he didn’t think the piles were large enough. “Do you want to hand this business to our competitors?” he barked into his cell phone at his underlings. “This is pathetic!” Harrison Miller, Chris Payne, and their colleagues fanned out that night across Manhattan to various stores, splurging on random products and stuffing them in the trunks of taxicabs. Miller spent a thousand dollars alone at a Toys “R” Us in Herald Square. Payne maxed out his personal credit card and had to call his wife in Seattle to tell her not to use the card for a few days. The piles of products were eventually large enough to satisfy Bezos, but the episode was an early warning. To satisfy customers and their own demanding boss during the upcoming holiday, Amazon executives were going to have to substitute artifice and improvisation for truly comprehensive selection.

Empathy is an essential working and leadership capacity. If you are going to build strong relationships with your direct reports, peers, bosses, customers, and vendors, you must have the capacity to understand what other people are feeling and wanting. Business is replete with two-way transactions. In order to close a sale, you must understand your customer's needs. If you are leading people through a difficult change, you must understand how the change is affecting them if you are going to be able to lead them effectively.

people who served his customers. In conversations, he had the capacity to make each person feel important and as the total focus of his attention. He would ask about their personal lives and go out of his way to ensure that people were able to take care of family needs. He freely shared his love of his business,

He would always share the latest ideas he'd been thinking about and pass books along for people to read. Every conversation with Don allowed you to bathe in his warmth, his attention, his love of people and the grocery business, and his interest in you as a human being. And his people responded to his attention by sharing his values and providing warm and friendly services to their customers.

Following the Soviet invasion, the Communists, to their credit, passed decrees making girls’ education compulsory and abolishing certain oppressive tribal customs—such as the bride-price, a payment to the bride’s family in return for her hand in marriage. However, by massacring thousands of tribal elders, they paved the way for the “commanders” to step in as the new elite. Aided by American and Saudi patronage, extremism flourished. What had once been a social practice confined to areas deep in the hinterlands now became a political practice, which, according to ideologues, applied to the entire country. The modest gains of urban women were erased. “The first time a woman enters her husband’s house," Heela “told me about life in the countryside, “she wears white”—her wedding dress—“and the first time she leaves, she wears white”—the color of the Muslim funeral shroud. The rules of this arrangement were intricate and precise, and, it seemed to Heela, unchanged from time immemorial. In Uruzgan, a woman did not step outside her compound. In an emergency, she required the company of a male blood relative to leave, and then only with her father’s or husband’s permission. Even the sound of her voice carried a hint of subversion, so she was kept out of hearing range of unrelated males. When the man of the house was not present, boys were dispatched to greet visitors. Unrelated males also did not inquire directly about a female member of the house. Asking “How is your wife?” qualified as somewhere between uncomfortably impolite and downright boorish. The markers of a woman’s life—births, anniversaries, funerals, prayers, feasts—existed entirely within the four walls of her home. Gossip, hopscotching from living room to living room, was carried by husbands or sons.

You are being nonsensical, Benjamin. Why are you wearing those clothes?” “Because I did not want my pocket picked, today of all days.” His tone was sober enough that she glanced over at him in puzzlement. “I don’t understand.” “I’m carrying valuables for my lady.” He withdrew a little box from an inside pocket, and Maggie’s heart started trotting around nervously in her rib cage. “Benjamin, what are you about?” “Come.” He took her by the wrist and led her to a low stone wall circling a fountain. “I want to do this properly.” Foreboding mixed with an odd, sentimental thrill as Maggie seated herself on the stone wall. Benjamin took the place beside her, his expression still somber. He flipped open the box, withdrew a gorgeous emerald ring, and tucked the box out of sight again. “With this ring, I plight thee my troth, Maggie Windham.” She watched, dumbstruck, while he took her hand and slid the ring onto the appropriate finger. It was the stone she had picked out—she was almost sure of it—but the setting was nothing she recognized. “You should not be doing this.” She stared at the golden love knot crafted into the setting, stared at it until a teardrop splattered onto the back of her hand. “Oh, Benjamin, this is foolishness. We are not engaged, not truly.” He folded her into his embrace, resting his cheek against her temple. “It has been two weeks, Maggie, or nearly so. I think we are truly engaged.” She shook her head and tried to draw back, but he did not let her go. “I am not with child.” “Your menses have started then?” And still he did not let her go, but damn him, he understood her well enough to make a direct inquiry. “Not yet, but they will. I can feel it.” She would will it to happen, of that she was certain. No woman could conceive a child with this much tension and anxiety swirling in her vitals. “Then we’re still engaged.” “Must you be so stubborn?” He let her go and pulled back far enough to aim a look at her that asked silent, pointed questions about who was being stubborn with whom. “I got a ring for myself, too,” he said. “It’s not fashionable, but my parents observed this custom, and I noted yours do, as well.” “You don’t miss much of anything, do you?” He passed her a gold band that would have been plain, except it was chased with a swirling, interlocking pattern reminiscent of the love knot. “You don’t have to say the words, Maggie, but if you’d oblige me?” He held out his hand, and Maggie felt her heart—already fractured into a hundred sharp, miserable pieces—splinter further. Wordlessly, she took the ring from him and slid it onto the fourth finger of his left hand. “This is not a real engagement, Benjamin Portmaine. I wish it could be, but it cannot.” He kissed her, a sweet, gentle, heartrendingly tender pressing of his lips over hers. “It’s real to me, Maggie Windham. In this moment, sitting here with you, I am betrothed to the only woman I’ve ever wanted for my countess, my wife, and my love.” She

My heart lurches as all the implications sink in. I’ve seen this movie before. The plot is simple: First, you take an urgent date-driven project, where the shipment date cannot be delayed because of external commitments made to Wall Street or customers. Then you add a bunch of developers who use up all the time in the schedule, leaving no time for testing or operations deployment. And because no one is willing to slip the deployment date, everyone after Development has to take outrageous and unacceptable shortcuts to hit the date.

We walk past a clown who is painting kids’ faces, and I suddenly stop, something catching my eye. “I like that unicorn,” I say, pointing to the bright pink stuffed animal hanging from the ceiling of a game booth. Travis looks from the unicorn to me. “Is that a hint?” “I didn’t think I was being subtle,” I say, batting my eyelashes at him. “How much is it?” Travis asks the man in charge of the game, reaching for his wallet. “One dart for three dollars, four for ten. You just pop a balloon with the dart and you get a prize,” he says, perking up at the prospect of a new customer. “Oh, that sounds easy!” I say, clapping my hands together. “How many times do you have to pop a balloon to get the unicorn?” Travis asks. “Five,” the man answers brightly. “I could buy you a unicorn for cheaper than that!” Travis says, turning to me. My face falls. “But that’s not the point,” I argue. Travis looks at my pout before he lifts his eyes up to the ceiling, shaking his head. “Okay, I will take five darts.” I immediately perk up again, and reach out for his arm. “You’ll do great!” I say. Travis takes the first dart from the man and throws it at the wall. It doesn’t even make it all the way and falls pitifully to the floor. “Must have been a bad dart,” I argue. He frowns, picks up the second dart and this time takes a little more aim before throwing it. This time it makes it to the wall but doesn’t manage to stick. “That’s okay, it−” Before I can finish my thought, Travis is handing me his jacket to hold so he has both hands free. He picks up the next dart, his face all business, and plants his feet, ready for action. None of the five darts pop any balloons, and before I can offer him any words of consolation he has slapped down a twenty on the ledge and rolled up his sleeves. “Travis, you don’t have to−” but I can tell he isn’t listening to a word I’m saying. He throws another dart and it actually connects to the side of a balloon, but it only serves to pin the balloon to the wall more. Is that even possible? These are like miracle balloons. “This is obviously rigged!” I argue, picking up one of the darts. I throw it at the wall, my back leg kicking up from the effort and it connects with a bright yellow balloon, popping it instantly. “We have a winner!” The operator yells. I look up at Travis who is just staring at the popped balloon. “That was just beginner’s luck,” I assure Travis, picking up another dart and trying to throw it at the wall a little higher than before, aiming for above the balloons. It quickly curves down in the air and pops a blue balloon. Honestly, I tried out for my high school’s baseball team and got laughed off the diamond. If it wasn’t so inappropriate I would have Travis take a video so I could post it on my Facebook page. That would show Shannon Winters and all her baseball friends. “Another winner!” the operator yells. “Three more, pretty lady, and you’ve got your unicorn.” I shoot my eyes to Travis, but he’s still staring at the wall in disbelief. I have no problem popping the other three balloons and I stand gleefully with my arms outstretched, waiting for my unicorn. “You have three more darts,” the operator points out. “Did you want to try and win your boyfriend something?” I clamp my lips together while Travis stands beside me, completely silent. “We’re going to try something else,” I say, holding my unicorn in one hand and grabbing Travis’s hand with the other. Travis walks away shaking his head. “I played football in university. I was on the provincial lacrosse team.” “I know,” I say, wrapping my arm around his middle as we walk away. “You were so close.” I try and hide the smile from my face. There is hardly anything I’m able to beat Travis at and now I know whenever I challenge him it should definitely include darts

Instinctively she tried to push him away, only to find that he was too strong to be so easily dispatched. By the time she realized that, the delicious pull of his mouth swept her mind clean of all rational thought. Instead of shoving, she made fists in his hair and drew him closer, her body arching against the solid wall of his. He slipped an arm around her waist and drew her even nearer, one large hand splayed on her buttock. The familiarity of his touch and the shocking heat of his skin against hers jerked her back to reality. Glancing down, she saw what was to her unthinkable, a man suckling at her breast, her white body clasped to his bronzed chest. “What are you-- White people don’t do things like this. I’m sure they don’t. Stop! Please?” Alarmed by her tone, Hunter lifted his head to search her eyes. The last thing he wanted was to frighten her. The tosi tivo had strange customs, especially when it came to women’s bodies. At this point he wasn’t concerned with how he made love to her, as long as he got it done. “You say it, and I will do it.” Confusion played upon her face. “What?” “You say to me how.” Scarlet dotted her cheeks. She nibbled her lip, staring at him. “I don’t know how. It’s just, well, there are certain things I’m sure no decent woman would--” Her pupils flared, turning her eyes dark. “Just get it finished.” Finished? Hunter regarded her for several charged seconds. Then an amused twinkle crept into his gaze. “Blue Eyes, if you do not know the tosi tivo way, we must do it the Comanche way.” “Well…yes, I suppose. It’s just that I--Hunter?” He bent his dark head and trailed his lips to her other breast, nibbling and nudging her rigidly cupped fingers. “H-Hunter?” “Be easy,” he whispered. “It is well.

Delta Airlines, you might have noticed, does not run negative TV ads about USAir. It does not show pictures of the crash of USAir Flight 427, with a voice-over saying: “USAir, airline of death. Going to Pittsburgh? Fly Delta instead.” And McDonald’s, you might also have noticed, does not run ads reminding viewers that Jack in the Box hamburgers once killed two customers. Why? Because Delta and McDonald’s know that if the airline and fast-food industries put on that kind of advertising, America would soon be riding trains and eating box-lunch tuna sandwiches. Yet every two years the American politics industry fills the airwaves with the most virulent, scurrilous, wall-to-wall character assassination of nearly every political practitioner in the country—and then declares itself puzzled that America has lost trust in its politicians.

Can broadcasters please be a little bit more careful in choosing the adverts that they show at half-time in televised football matches? Watching in a crowded pub I, like many other customers, took advantage of the break to visit the men’s room and found myself wedged between two complete strangers. Our discomfort wasn’t eased when the paper-thin walls failed to muffle a loud chorus of “Go Compare”. Clive Pilley Westcliff-on-Sea, Esssex

This insightful quote I once heard stays with me: “Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines your character.” Some people get their sense of importance through their charitable works and community service. Some get it through the diplomas on their walls and the letters behind their names, while others may get their sense of importance from the cars they drive, the balance in their bank accounts, or the size of their homes. Different strokes for different folks. Regardless of what their motivators may be, notice what a person’s hot button is and you will have the key to nurturing your new relationship in a positive way.

cannot avoid the temptation of wondering whether there is any other industry in this country which seeks to presume so completely to give the customer what he does not want.

A vending machine hung tilted from the wall, advertising laundry soap at fifty yen a packet to customers who might as well have been ghosts.

12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours. 2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity? 3. Take posture pictures to provide you with points of reference and a baseline over time. Look at past photos of yourself. 4. Stand with your back against a wall and align your spine. 5. Evenly balance on both feet, spaced hip-width apart. 6. Take yoga or Pilates classes to strengthen your core muscles, improve flexibility, and balance, all which support your posture. 7. Consciously pull your shoulders back, stand erect with chin held high. 8. Practice tucking in your stomach, pulling your shoulders back, raising your chin, and looking straight ahead. 9. Sit up straight without being rigid. 10. Enter a room like you belong there or own it. 11. Stand with an open stance to be welcoming and approachable. 12. Angle your body towards the person to whom you are speaking. Angling your body away may signify that you are indifferent, fearful, putting up a barrier, or trying to get away from them.

Nearly everyone in a major corporation has participated in a brainstorming session in which, without knowing the customer’s needs, they were encouraged to generate hundreds of ideas and were told that there is no such thing as a bad idea. You can probably still picture walls of Post-It notes.

I walked the short distance to Nogizaka, then strolled up and down Gaienhigashi-dori. It took awhile, but I finally spotted it. There was no sign, only a small red rose on a black awning. The entrance was flanked by two black men, each of sufficient bulk to have been at home in the sumo pit. Their suits were well tailored and, given the size of the men wearing them, must have been custom-made. Nigerians, I assumed, whose size, managerial acumen, and relative facility with the language had made them a rare foreign success story, in this case as both middle management and muscle for many of the area’s entertainment establishments. The mizu shobai, or “water trade” of entertainment and pleasure, is one of the few areas in which Japan can legitimately claim a degree of internationalization. They bowed and opened the club’s double glass doors for me, each issuing a baritone irasshaimase as they did so. Welcome. One of them murmured something into a microphone set discreetly into his lapel. I walked down a short flight of stairs. A ruddy-faced, prosperous-looking Japanese man whom I put at about forty greeted me in a small foyer. Interchangeable J-Pop techno music was playing from the room beyond. “Nanmeisama desho ka?” Mr. Ruddy asked. How many? “Just one,” I said in English, holding up a finger. “Of course.” He motioned that I should follow him. The room was rectangular, flanked by dance stages on either end. The stages were simple, distinguished only by mirrored walls behind them and identical brass poles at their centers. One stage was occupied by a tall, long-haired blonde wearing high heels and a green g-string and nothing more. She was dancing somewhat desultorily, I thought, but seemed to have the attention of the majority of the club’s clientele regardless. Russian, I guessed. Large-boned and large-breasted. A delicacy in Japan. Harry hadn’t mentioned floorshows. Probably he was embarrassed. My sense that something was amiss deepened.

Shopping Dana Gioia I enter the temple of my people but do not pray. I pass the altars of the gods but do not kneel Or offer sacrifices proper to the season. Strolling the hushed aisles of the department store, I see visions shining under glass, Divinities of leather, gold, and porcelain, Shrines of cut crystal, stainless steel, and silicon. But I wander the arcades of abundance, Empty of desire, no credit to my people, Envying the acolytes their passionate faith. Blessed are the acquisitive, For theirs is the kingdom of commerce. Redeem me, gods of the mall and marketplace. Mercury, protector of cell phones and fax machines, Venus, patroness of bath and bedroom chains, Tantalus, guardian of the food court. Beguile me with the aromas of coffee, musk, and cinnamon. Surround me with delicately colored soaps and moisturizing creams. Comfort me with posters of children with perfect smiles And pouting teenage models clad in lingerie. I am not made of stone. Show me satins, linen, crepe de chine, and silk, Heaped like cumuli in the morning sky, As if all caravans and argosies ended in this parking lot To fill these stockrooms and loading docks. Sing me the hymns of no cash down and the installment plan, Of custom fit, remote control, and priced to move. Whisper the blessing of Egyptian cotton, polyester, and cashmere. Tell me in what department my desire shall be found. Because I would buy happiness if I could find it, Spend all that I possessed or could borrow. But what can I bring you from these sad emporia? Where in this splendid clutter Shall I discover the one true thing? Nothing to carry, I should stroll easily Among the crowded countertops and eager cashiers, Bypassing the sullen lines and footsore customers, Spending only my time, discounting all I see. Instead I look for you among the pressing crowds, But they know nothing of you, turning away, Carrying their brightly packaged burdens. There is no angel among the vending stalls and signage. Where are you, my fugitive? Without you There is nothing but the getting and the spending Of things that have a price. Why else have I stalked the leased arcades Searching the kiosks and the cash machines? Where are you, my errant soul and innermost companion? Are you outside amid the potted palm trees, Bumming a cigarette or joking with the guards, Or are you wandering the parking lot Lost among the rows of Subarus and Audis? Or is it you I catch a sudden glimpse of Smiling behind the greasy window of the bus As it disappears into the evening rush?

She’d gone cold turkey on Nora’s books a year ago, when her ex-husband, Rick-the-Dick, threw Black Hills at the wall, snarling that her favorite author had given her an unrealistic view of love. “Our marital problems are her fault,” he said. “She’s made you believe in happily ever after—something any adult knows is a myth. Grow up.” Then he packed his custom-tailored suits and slammed out the door of their swanky Manhattan apartment.

When Warren was a little boy fingerprinting nuns and collecting bottle caps, he had no knowledge of what he would someday become. Yet as he rode his bike through Spring Valley, flinging papers day after day, and raced through the halls of The Westchester, pulse pounding, trying to make his deliveries on time, if you had asked him if he wanted to be the richest man on earth—with his whole heart, he would have said, Yes. That passion had led him to study a universe of thousands of stocks. It made him burrow into libraries and basements for records nobody else troubled to get. He sat up nights studying hundreds of thousands of numbers that would glaze anyone else’s eyes. He read every word of several newspapers each morning and sucked down the Wall Street Journal like his morning Pepsi, then Coke. He dropped in on companies, spending hours talking about barrels with the woman who ran an outpost of Greif Bros. Cooperage or auto insurance with Lorimer Davidson. He read magazines like the Progressive Grocer to learn how to stock a meat department. He stuffed the backseat of his car with Moody’s Manuals and ledgers on his honeymoon. He spent months reading old newspapers dating back a century to learn the cycles of business, the history of Wall Street, the history of capitalism, the history of the modern corporation. He followed the world of politics intensely and recognized how it affected business. He analyzed economic statistics until he had a deep understanding of what they signified. Since childhood, he had read every biography he could find of people he admired, looking for the lessons he could learn from their lives. He attached himself to everyone who could help him and coattailed anyone he could find who was smart. He ruled out paying attention to almost anything but business—art, literature, science, travel, architecture—so that he could focus on his passion. He defined a circle of competence to avoid making mistakes. To limit risk he never used any significant amount of debt. He never stopped thinking about business: what made a good business, what made a bad business, how they competed, what made customers loyal to one versus another. He had an unusual way of turning problems around in his head, which gave him insights nobody else had. He developed a network of people who—for the sake of his friendship as well as his sagacity—not only helped him but also stayed out of his way when he wanted them to. In hard times or easy, he never stopped thinking about ways to make money. And all of this energy and intensity became the motor that powered his innate intelligence, temperament, and skills.

The plot is simple: First, you take an urgent date-driven project, where the shipment date cannot be delayed because of external commitments made to Wall Street or customers. Then you add a bunch of developers who use up all the time in the schedule, leaving no time for testing or operations deployment. And because no one is willing to slip the deployment date, everyone after Development has to take outrageous and unacceptable shortcuts to hit the date.

Ancient Ways Considering their favorable strategic location, pleasant climate, and natural beauty, is it any wonder that the Greek Isles became the cradle of Western culture? For millennia, the Greek islands have exerted a powerful magnetic force on people around the world. Seafaring conquerors have long recognized the importance and beauty of these islands. Ancient Phoenician ships came ashore as early as the third millennium B.C.E., followed by would-be conquerors from mainland Greece, Rome, Venice, and Turkey. Invaders have laid claim to these islands from antiquity well into the modern era. Pleasure seekers have also been drawn to the area. Ancient Minoan kings built their luxurious palaces among the citrus groves and rugged hillsides that overlook the placid seas. Scenes depicted in ancient wall paintings and on decorated pottery suggest that the islands have been a center of hedonistic activity--dancing, drinking, and romance--for eons. Today, visitors from around the world indulge in these same activities, drawn to the beaches, tavernas, and discotheques that pepper the many island harbors. Contemporary travelers to the Greek Isles come for myriad reasons and find a dazzling array of unexpected delights, for each of the more than three thousand islands has its own particular character. From the larger, bustling islands of Crete, Rhodes, and the island nation of Cyprus to the quieter havens of Folegandros and Kárpathos, to the hundreds of tiny, uninhabited islets of the region, the Greek Isles present a collage of diverse landscapes and customs. Mykonos is fun-loving, with lively tavernas and populated beaches. Delos is stoic, protecting the ruins of its ancient sanctuaries in solemn dignity. Milos is magical, with its volcanic rock formations and stunning village vistas.

That summer, Harrison Miller and Bezos butted heads in front of the board of directors over the size of the bet on toys. Bezos wanted Miller to plow $120 million into stocking every possible toy, from Barbie dolls to rare German-made wooden trains to cheap plastic beach pails, so that kids and parents would never be disappointed when they searched for an item on Amazon. But a prescient Miller, sensing disaster ahead, pushed to lower his own buy. “No! No! A hundred and twenty million!” Bezos yelled. “I want it all. If I have to, I will drive it to the landfill myself!” “Jeff, you drive a Honda Accord,” Joy Covey pointed out. “That’s going to be a lot of trips.” Bezos prevailed. And the company would make a sizable contribution to Toys for Tots after the holidays that year. “That first holiday season was the best of times and the worst of times,” Miller says. “The store was great for customers and we made our revenue goals, which were big, but other than that everything that could go wrong did. In the aftermath we were sitting on fifty million dollars of toy inventory. I had guys going down the back stairs with ‘Vinnie’ in New York, selling Digimons off to Mexico at twenty cents on the dollar. You just had to get rid of them, fast.” The electronics effort faced even greater challenges. To launch that category, David Risher tapped a Dartmouth alum named Chris Payne who had previously worked on Amazon’s DVD store. Like Miller, Payne had to plead with suppliers—in this case, Asian consumer-electronics companies like Sony, Toshiba, and Samsung. He quickly hit a wall. The Japanese electronics

The indignation school of writers never tires of pointing out the millions that are stolen in the Street. But while the millions are being stolen, the billions are being lost. Nothing crooked—just bad luck and bad brains met together in an effort to do something that couldn’t be done in the first place.

In 1914, Henry Ford announced he was paying workers on his Model T assembly line $5 a day—three times what the typical factory employee earned at the time. The Wall Street Journal termed his action “an economic crime,” but Ford knew it was a cunning business move. The higher wage turned Ford’s autoworkers into customers who could afford to buy Model Ts. In two years Ford’s profits more than doubled.

I well remember the first great hemp shop that was opened in San Francisco around 1976. It was essentially a long wooden bar with stools for the customers. On the bar itself were a few large crocks containing the basic and cheaper forms of the weed—Panama Red, Acapulco Gold, Indian Ganja, and Domestic Green. But against the wall behind the bar stood a long cabinet furnished with hundreds of small drawers that a local guitar maker had decorated with intricate ivory inlays in the Italian style. Each drawer carried a label indicating the precise field and year of the product, so that one could purchase all the different varieties from Mexico, Lebanon, Morocco, Egypt, India, and Vietnam, as well as the carefully tended plants of devout cannabinologists here at home. Business was conducted with leisure and courtesy, and the salesmen offered small samples for testing at the bar, along with sensitive and expert discussion of their special effects. I might add that the stronger psychedelics, such as LSD, were coming to be used only rarely—for psychotherapy, for retreats in religious institutions, and in our special hospitals for the dying.

She focused her eyes on a sign along the wall, on the other side of the customs desk. Inside a circle of white stars, in big red letters it said, 'Welcome to the United States of America.' And on the second line in blue letters, 'Fifty States United under the One True God, in Whom We Trust.' Stanza furrowed her brows and read the sign again, slowly. The same words resounded and it dawned on her that her homeland had acquired a new motto in recent years.

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The new structure of the U.S. stock market had removed the big Wall Street banks from their historic, lucrative role as intermediary. At the same time it created, for any big bank, some unpleasant risks: that the customer would somehow figure out what was happening to his stock market orders. And that the technology might somehow go wrong. If the markets collapsed, or if another flash crash occurred, the high-frequency traders would not take 85 percent of the blame, or bear 85 percent of the costs of the inevitable lawsuits. The banks would bear the lion’s share of the blame and the costs. The relationship of the big Wall Street banks to the high-frequency traders, when you thought about it, was a bit like the relationship of the entire society to the big Wall

Peter Drucker, the noted management guru, wrote in the Wall Street Journal that “customer research may be more important than market research—but far more difficult.

Every man has his own way of life (mos) and his own religious practices (ritus). Similarly, the divine mind has given to different cities different religious rites (cultus) that protect them. As souls are apportioned to men at birth, so, too, does each nation receive a Genius, which guides its destiny. In addition there is also the bestowal of favors (utilitas) which, more than anything else, proves to man the existence of the gods. Since all human reasoning is obscure on this matter, from where else does knowledge of the gods more correctly come than from the recollection and evidence of success? If the long passage of time gives authority to religious rites, we must keep faith with so many centuries and follow our fathers, who followed their fathers and consequently prospered.     Let us imagine that Rome herself is standing here now and addressing these words to you: “Best of emperors, fathers of the fatherland, respect the number of years that the dutiful (pius) performance of religious rites has brought to me. Let me enjoy the ancient ceremonies, for I do not regret them. Let me live according to my own custom (mos), for I am free. This is the worship (cultus) which made the whole world obedient to my laws. These are the rituals (sacra) which drove back Hannibal from my walls and the Senones [a Gallic tribe] from my Capitol. Have I been preserved only to be criticized in my old age? I will consider the changes that people think must be instituted, but correction in old age is insulting and too late.”     And so we are asking for amnesty (pax) for the gods of our fathers, our native gods. It is reasonable to assume that whatever each of us worships is one and the same. We look up at the same stars, the same sky is common to us all, the same universe encompasses us. What difference does it make which system each of us uses to seek the truth? It is not by just one route that man can arrive at so great a mystery. (Symmachus, Dispatches to the Emperor 3.8

Customs all over the world still search me first. I mean, why? Do they think dope smugglers look like me? I don’t think so. And how long have they had to absorb this information? The dope smugglers are the [well-dressed] people with briefcases going right behind me. And they still haven’t got the brains to figure that out. They say, “Everyone with long hair is a drug smuggler.” Well good fucking luck.

globalization is about connecting on multiple levels and breaking down many of the walls that separate populations of various origins, customs, and beliefs. Globalization also entails developing systems of government that centralize administration and enforce common standards of behavior.

Sitting behind a glass wall and having people do things on a computer — how realistic is that? We should be having conversations with people.

Hugging himself, Oscar leaned against the pantry wall. For two days all he had wanted was for Caleb to come back, and now he was back and Oscar had made a mess of things: he had angered half the customers and confused the other half, and the coin boxes did not look as they should, and [rich, noble] people were complaining about him, and he couldn't look at anybody, and [redacted] was dead, and Oscar was odd. 'What if he doesn't keep me?

After the fall of Atlantis and Lemuria, the elements of civilization were brought by survivors to the British Isles and Scandinavia, which, along with the Arctic, make up the remnants of what had once been. Due to the devastating after-effects of the Age of Catastrophe, the inhabitants of Britain were forced to vacate their habitats and flee for safety to the eastern climes. They crossed the land-bridge between Britain and Scandinavia, and ventured into lands less affected by the great cataclysm. Southward and eastward they went, taking their customs, religious rites, technology, language, art, music and symbolism. However, because these forced emigrations occurred before the official dates posited for civilization's rise, they have been deliberately ignored. Nevertheless, in 2008, new found evidence revealed that Egypt was indeed colonized by Westerners over fifteen thousand years ago. Wall paintings dating from this remote period have been found in southern Egypt bearing a striking resemblance to those found in the caves of Lascaux, France. As Comyns Beaumont said, this artwork is Nordic in origin. It belongs to travelers from the North-West who desperately sought refuge from the cataclysm that made their own homelands uninhabitable. The races of Egypt, Libya and India knew these handsome visitors as “Men of Gold,” “God Men,” “Good Men,” “Goat Men,” and “Stag Men.” In the Bible they are cryptically referred to as “Edomites” or "Red Men." This title - attributed to early Egyptians - simply denotes sunburn. Red is the color a fair Caucasian man’s skin turns when exposed to intense equatorial heat. It is singular to find a white

An old Wall Street joke gets close to our experience: Customer: Thanks for putting me in XYZ stock at 5. I hear it’s up to 18. Broker: Yes, and that’s just the beginning. In fact, the company is doing so well now, that it’s an even better buy at 18 than it was when you made your purchase. Customer: Damn, I knew I should have waited.

Senior managers at the Royal Bank of Canada were now arguing that the bank should create a Canadian dark pool, route their Canadian customers’ stock market orders into it, and then sell to high-frequency traders the right to operate inside the dark pool. Brad thought that it made a lot more sense for RBC simply to expose the new game for what it was, and perhaps establish themselves as the only broker on Wall Street not conspiring to screw investors. “The only card left to play was honesty,” as Rob Park put it.

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Private capital is the new Big Finance. And with interest rates still low and parts of Wall Street firmly out of the spaces that private equity firms want to grow further in, the industry has room to be creative and grow its share of retirees’ balance sheets by managing even larger slices of pension fund money. This is active investing on a huge scale. Not market tracking, not index following. Private equity firms are always raising capital for one strategy or another, always deploying investors’ money with one hand and returning cash back with the other. Their customers tend to commit to more than one fund and are increasingly sticky, usually returning for more. They have built high-growth businesses that are getting better every day. They’re always winning.

Harrah’s had committed to finishing the new Octavius hotel tower at Caesars Palace and spent $1.1 billion in capital investments in 2008. By 2010, capital investments had dropped to just $160 million. One bellman at The Paris described the years after the Apollo/TPG takeover: “It felt ugly after the buyout. Before you could service the guest, it was a great place to work before those private equity guys took over.” Attrition and hiring freezes meant that employees were often forced to do the work of two people. Customers were suddenly facing longer lines to check in and have their luggage delivered, which proved stressful both for guests and the remaining staff. Holes in the wall weren’t fixed because maintenance crews were let go, and there was no money for repairs anyway. Duct-taped carpet was evident everywhere. The system for delivering and bussing room service orders broke down, leaving carts of food scraps next to elevators and guest rooms, leading customers to complain and forcing the union to intervene.

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may make a post on my Facebook wall or on my Instagram stories talking about an awesome podcast I heard or product I bought, telling other people that they should go buy it while tagging my Dream 100 person in the post.

By Chaucer’s time the cooking fire had usually moved from the centre of the ground-floor hall to the side wall of the kitchen, with a chimney and a flue. There might be a bracket let into the wall beside the fireplace with a horizontal arm, so that a cauldron could be swung over the fire. In front of the fire would be a rack holding one or more spits, probably of different sizes. Ovens were separate structures from the cooking fires, although they might be built into the side of the chimney. The heat source was logs from the fire, put into the oven while burning and removed once the clay walls of the oven were hot right through, so that they retained the heat for bread-baking. Once the loaves were done the residual heat could be used for other things, such as pies and joints brought in for baking by paying customers. Where we wrap a joint in foil, to keep it tender and retain the juices, the medieval cook achieved the same result by enclosing the joint or bird in a ‘chest’ or ‘coffin’ of plain flour and water, which was not meant for eating.

When someone speaks up with an idea, find a yes. You may not be able to implement the entire idea, and the piece you say yes to may not be transformative or worth a huge effort—it might even be a small headache. But when you can say yes to something, it brings down the walls.

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Beside him was a small employee sweeping the floor, just by Andrei. The cleaner clenched the broom with effort and quick movements. She moved forcefully, with so much vigor that one saw a girl scout. But wrinkles had already formed on her neck, that sweated, moistening her black wig. Andrei stared, noticing she was damn good at her job, but too good. She would bend her legs to sweep the difficult corners of the shop. The woman would adjust the picture frames on the wall and wipe down the chairs, tasks which were not part of her required duties. Whenever her co-workers talked casually, the woman steered the conversation to the topic of the conditions of the store, which she knew, or to certain customers, who she knew, or to how business was, which she knew. She drove back home with a smile, knowing she’d done a great job that day. “They need me! Otherwise, who else would have caught the slip hazard by the trash? No one, not even my manager!” she would say before bed. She was naturally helpful. It was tragic to see that kind employee, happy like a little child, be so great at some stupid shop, when in her pumped a heart large enough to fuel the future, a forest, or a country. There was no structure of life, or invention yet created, whose mechanism could righteously allocate the innocence and love embedded in the warm blood of a human being. There deserved to be. She was sacred. But the world, decidedly corporate, had seized her, eaten her up, devouring what was left of the lively.

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from an economic point of view was that manuscripts, from the outset, had not been planned or designed as commercial propositions. Copied for centuries by monks in their cloisters, often from materials manufactured on site—inks, pigments, the hides of animals—they were artifacts blissfully produced without consideration of profit and loss. Their migration from scriptoria to bookshops introduced the profit ledger and the need to find a supply of customers beyond the walls of the monastery library. A reclusive scholarly activity had become a business like any other, with a manuscript, no matter how exalted its contents, a commodity to be produced and exchanged on the market.

Fred Schwed captured the soured view of his industry in a seminal book titled Where Are the Customers’ Yachts?,

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The structures of so many companies create walls between customers, and the people we want to serve them. Instead of building walls, think of building mechanisms that are doors—ones that you can crack open, allowing customers and developers to communicate. When you do, magic happens.

Who will learn the best lessons from the past decade’s fintech revolution? The innovations in financial services haven’t just been a consequence of the iPhone and the App Store, of high-speed downloads and always-online connections. They have also been a consequence of new kinds of thinking—thinking that prioritizes transparency, democratization of access, a frictionless and customer-centric user experience, and an evolving understanding of the role of a brand in that experience. There is no going back. What remains to be seen is, who will lead us forward?

When new Christians are required to take on a new set of customs in order to become insiders, they are in danger of getting their understanding of grace by faith mixed up. They will also become outsiders to their own people. This is so obvious, but so often we ignore it.

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In late 2004, countering the conventional wisdom that the outsourcing boom meant Western companies' outsourcing to Eastern resources, Bharti made front‐page headlines in the Wall Street Journal for “reverse outsourcing”—that is, by reaching agreements with IBM and three network equipment vendors, Ericsson, Nokia, and Siemens—to carry out Gupta's plan.7 Under the network equipment deals, Bharti would pay for capacity only once it had been used by customers. IBM committed to certain IT service levels and would get a percentage of revenue.

Think of an hourglass, it needs to be running out of time. Without a time wall most people will not make a purchase. Now you know why mattress stores run specials every holiday. It forces people to buy. Some of these sales create false time walls because there’s almost a constant sale which makes it meaningless

Tricky customer, eh? Not to worry, we’ll find the perfect match here somewhere — I wonder, now — yes, why not — unusual combination — holly and phoenix feather, eleven inches, nice and supple.” Harry took the wand. He felt a sudden warmth in his fingers. He raised the wand above his head, brought it swishing down through the dusty air and a stream of red and gold sparks shot from the end like a firework, throwing dancing spots of light on to the walls. Hagrid whooped and clapped and Mr. Ollivander cried, “Oh, bravo! Yes, indeed, oh, very good. Well, well, well . . . how curious . . . how very curious . . .

The croupier at the roulette table does not claim that he knows something about the order in which the numbers will come up. He just sees to it that the bets are properly paid off and that the house isn't gypped - which is a job requiring competence.

Identify some of the actual individuals who are your best customers. Evaluate those with the highest customer lifetime value (CLV) and develop hypotheses about their shared traits. Although demographics and psychographics might be the most obvious, you’ll find additional insights if you examine their behavior. What channels did they come through? What messages resonated? How did they onboard? How recently, frequently, and deeply have they engaged? Compare best customers and worst customers—those you acquired who weren’t ultimately profitable or who weren’t satisfied with your offering. Notice people who exhaust your free trial but don’t convert to paid, or who join but cancel within the first few months. The best customers have the greatest customer lifetime value (CLV); they will spend more with you over time than anyone else. Produce either a qualitative write-up of your best customer or use regression analysis to prioritize characteristics. Share these conclusions with your frontline team—retail workers, customer support, sales—to accrue early insights. With a concrete conception of your best customer, you can discern if the customer segment is sufficiently large to justify addressing. Test and adjust as needed. Then make these best customers and their forever promise as “real” as possible to the team. If you have actual customers who fit the profile, talk about them, invite them in, or have their pictures on your wall. You’re going to feel their pain, share their objectives, and design experiences for them. It’s important to know them well.

As Piper walked inside, she surmised that the place was part restaurant, part delicatessen, part butcher shop. One long wall was taken up with a sprawling glass-front refrigerated case housing all sorts of meats and cheeses waiting to be sliced. There were aisles of shelves lined with balsamic vinegars, oils, rice, pastas, salts, and seasonings. Customers sat eating sandwiches at several round tables to the side of the room. "What'll it be?" asked the teenager behind the counter. "I'm not sure," said Piper. "What's in a muffuletta?" The young man recited the ingredients. "Salami, pepperoni, ham, capicola, mortadella, Swiss cheese, provolone, and olive salad.

It was a wise custom established by his father ever since one morning when a servant girl had shaken the case to get the pillow out and the pistol went off as it hit the floor and the bullet wrecked the cupboard in the room, went through the living room wall, passed through the dining room of the house next door with the thunder of war, and turned a life-size saint on the main altar of the church on the opposite side of the square to plaster dust.

was a small lavatory. The door to the lavatory was missing and Myers screwed his face up at the sight of the mess inside. The place didn’t need cleaning. It needed burning. There were a few random, oil-stained chairs dotted about and a collection of torn car magazines. It was the poorest attempt at a customer waiting area Myers had ever seen. Along the back wall, however, was a large workbench and two tall tool chests. They were red with silver handles and covered in stickers. On the wall above the bench, which was covered in spare parts, drinks cans, and oily rags, were several calendars which fell into the category of cliché garage topless pictures. To the right of the workbench was a fire escape door with a long, silver push-handle and Myers thought that even hovels like the garage needed to have some form of emergency exit. He wondered what he’d find out there, then shuddered at the thought. He stepped into the space and felt a strange guilty pang of combined intrusion and fear. There were no cars in the garage, but the air retained a thick, oily smell borne of years of spilt oil and vapour seeping into the pores of every surface in there. He pulled his jacket in tight around him. It seemed as if every surface was coated in a thick layer of grease. But there was something else in that smell. Something that had combined with the oil to form a sickly aroma. He knew the smell, but it had been tainted by the oil and he couldn’t put his finger on it. There was something not quite right about the place. It was the first time he actually wished Fox had been there with him. Another pair of eyes would be useful, and despite her annoying traits, she was actually turning out to be a smart thinker. It was she who had seen the slight variation in the forms. It was she who had known the format of the numbers reflected a container number. And it was she who had theorised that Donald Cartwright could be in trouble. The fact that Donald Cartwright was not in the garage did not mean he wasn’t in trouble. In fact, it only gave weight to the theory. Something had happened in the garage. And Myers was sure the two were connected. Donald Cartwright’s shipment had been delivered to the garage, the only delivery for years that hadn’t been delivered to his father’s warehouse. The form was different and the adviser, Sergio, hadn’t countersigned it. The

We would get those insights a lot of the time by visiting customers, which is the best. Because we want to see their of office, who sits next to them, if they’re in a cubicle, what’s in their cubicle, what do they have printed out that’s hung on the wall, what does their browser look like, what are their favorites, what’s on their desktop? You just really want to understand, as a researcher, what are they doing? What does their day look like? And the reason why I care so much about that is because rarely do you get that information when you ask someone a pointed question about features or functions or things that they need. A lot of the times we found that the information we were getting when we asked customers directly was kind of aspirational: It was things that they thought that they wanted or that they dreamed of, but when we looked at what they actually did each day, in most cases it had zero overlap. So we learned way more by having those interviews and watching what they were doing, and seeing their daily practice, and seeing how they had to go through ve different apps to do something, or download something into Excel. Excel was gold for us. It’s always been for me, building the kind software that I do. As soon as I see a customer or prospect use Excel, I know we’re onto something. That’s where they’re doing something that we can help them do more efficiently. But it’s something that almost no customer is going to tell you about. Because it’s so boring to tell someone that: “I download this, I export this, I put it in Excel, and I sort it this way, and I do that, then I put it here, then I do this, then I re-upload it here, then I put it in PowerPoint ...