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According to the research of C. R. Snyder, hope isn’t a warm and fuzzy feeling; he actually defines it as a cognitive emotional process that has three parts. This is a process that most of us, if we’re lucky, are taught growing up, though it can be learned at any time: The three parts are goal, pathway, and agency. We can identify a realistic goal (I know where I want to go), and then we can figure out the pathway to get there, even if it’s not a straight line and involves a Plan B and scrappiness (I know I can get there because I’m persistent and I will keep trying in the face of setbacks and disappointment). Agency is belief in our ability to stay on that path until we’ve arrived (I know I can do this). Again, while a cynic might argue that someone who clings to hope is a sucker, or ridiculously earnest, this type of armor typically comes from pain. Often, people’s cynicism is related to despair. As the theologian Rob Bell explains, “Despair is the belief that tomorrow will be just like today.” That is a devastating line. The problem with cynicism and sarcasm is that they are typically system- and culturewide—it’s just so easy to take shots at other people. As brave leaders, it is essential not to reward or allow it. Reward clarity and kindness and real conversation, and teach hope instead.
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Brené Brown (Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.)