Conference Room Quotes

Amy, Dan, and Nellie were sitting at a table in a conference room, examining reproductions of Franklin documents-some so rare, the librarians told her, the only copies existed in Paris. "Yeah, here's a rare grocery list," Dan muttered. "Wow.

I love you- I thought I loved you from the first moment I saw you in the bar. And I knew I loved you five years later when I saw you in that conference room. But it wasn't until you said that you weren't just kissing me- you were whispering in my mouth- that I fell madly in love with you.

John, you look like crap warmed over." He nodded, walking into the conference room for what had now become their daily meeting. Thanks, Tom. I needed that.

It was good to see you again, Lemon," before he slipped out of the conference room, and I was left, staring after him.

No brilliant idea was ever born in a conference room,” he assured the Dane. “But a lot of silly ideas have died there,” said Stahr. —F. Scott Fitzgerald, The Last Tycoon

You stick to your ring of hell, and I’ll stick to mine,” I agreed. “Perfect solution.” She yanked the conference room door open.

The Boy will not be a failure. Mythili knows.She has seen the generations before.The boy will make it.As his father has said,he does not have the option of failure.He will crack atleast one entrance exam,and he will one day have a nice house in a suburb of San Francisco,or in a suburb of a suburb of San Francisco.He will find a cute Tamil Brahmin wife and make her produce two sweet children.He will drive a Toyota Corolla to work.And there,in the conference room of his office,he will tell his small team,with his hands stretched wide in a managerial way,'We must think out of the box

You can't figure out why I'm mad? How about because I had my tongue between your legs two days ago, or the fact we both almost overdosed on orgasms, or maybe it's because I got a fucking hard on the minute you walked in that conference room door? Take your pick... there are a variety of reasons why I'm mad.

Here we are sitting at the Waldorf in a conference room... and in comes someone with long hair and wearing an outfit dripping leather. I remember whispering to Dave Connell, "How do we know that man back there isn't going to throw a bomb up here or toss a hand grenade?" Connell, always one to keep a cool head, assessed the situation with care. He discreetly turned his head toward the back and realized he recognized the tall, angular man carrying a small purse under his arm. A slight smile curled as he assured Cooney the hippie back there posed no threat. "Not likely, that's Jim Henson," he said.

Consciously or not, we feel and internalize what the space tells us about how to work. When you walk into most offices, the space tells you that it's meant for a group of people to work alone. Closed-off desks sprout off of lonely hallways, and in a few obligatory conference rooms a huge table ensures that people are safely separated from one another.

This whole thing happened because I got up last night, because my cat got hungry and I had to go find a fork, and I stumbled into that conference room and saw Will and Ling and their cop friend messing with a severed hand.” Budd said, “A severed what?” and Andre said, “Your cat eats with a fork?

Sports contained the truth, I decided, the unspoken truth (how quickly we damn ourselves when we start to talk, how small and inglorious we always sound), and it seemed hard to believe that I had never understood this before. They rewarded effortlessness and unself-consciousness; they confirmed that yes, there are rankings of skill and value and that everyone knows what they are (seeing those guys who were subbed with two seconds left before the end of a quarter, I’d think how girls’ coaches were never that heartless); they showed that the best things in the world to be were young and strong and fast. To play a great game of high school basketball-it was something I myself had never done, but I could tell-made you know what it was to be alive. How much in an adult life can compare to that? Granted, there are margaritas, or there’s no homework, but there are also puffy white bagels under neon lights in the conference room, there’s waiting for the plumber, making small talk with your boring neighbor.

    Beware of conference-room promises. (Ronald Moen.)

Zack let out the breath he'd been holding since he walked out of the conference room. Blake is back! Zack smiled. He would soon receive an almost four hundred-thousand-dollar fee for an interview, a letter, two phone calls, and a meeting. "I love this job . . .

Not long ago you are in a room where someone asks the philosopher Judith Butler what makes language hurtful. You can feel everyone lean in. Our very being exposes us to the address of another, she answers. We suffer from the condition of being addressable. Our emotional openness, she adds, is carried by our addressability. Language navigates this. For so long you thought the ambition of racist language was to denigrate and erase you as a person. After considering Butler’s remarks, you begin to understand yourself as rendered hypervisible in the face of such language acts. Language that feels hurtful is intended to exploit all the ways that you are present. Your alertness, your openness, and your desire to engage actually demand your presence, your looking up, your talking back, and, as insane as it is, saying please. Standing outside the conference room, unseen by the two men waiting for the others to arrive, you hear one say to the other that being around black people is like watching a foreign film without translation. Because you will spend the next two hours around the round table that makes conversing easier, you consider waiting a few minutes before entering the room.

We had a big Cancer Team Meeting a couple days later. Every so often, a bunch of doctors and social workers and physical therapists and whoever else got together around a big table in a conference room and discussed my situation. (Not the Augustus Waters situation or the Amsterdam situation. The cancer situation.)

Here’s a little nugget I’ve learned in life about the secret to being a good friend: when words won’t suffice, lend an ear. When you can’t march into a courtroom or a conference room or a classroom and lay the smack down, lend your shoulder to cry on. When you don’t have money for expensive presents, offer your simple presence. And when you don’t know what else to do for someone, pray for him or her. It does matter. It is enough. It will be remembered for years to come.

Almost as an article of faith, some individuals believe that conspiracies are either kooky fantasies or unimportant aberrations. To be sure, wacko conspiracy theories do exist. There are people who believe that the United States has been invaded by a secret United Nations army equipped with black helicopters, or that the country is secretly controlled by Jews or gays or feminists or black nationalists or communists or extraterrestrial aliens. But it does not logically follow that all conspiracies are imaginary. Conspiracy is a legitimate concept in law: the collusion of two or more people pursuing illegal means to effect some illegal or immoral end. People go to jail for committing conspiratorial acts. Conspiracies are a matter of public record, and some are of real political significance. The Watergate break-in was a conspiracy, as was the Watergate cover-up, which led to Nixon’s downfall. Iran-contra was a conspiracy of immense scope, much of it still uncovered. The savings and loan scandal was described by the Justice Department as “a thousand conspiracies of fraud, theft, and bribery,” the greatest financial crime in history. Often the term “conspiracy” is applied dismissively whenever one suggests that people who occupy positions of political and economic power are consciously dedicated to advancing their elite interests. Even when they openly profess their designs, there are those who deny that intent is involved. In 1994, the officers of the Federal Reserve announced they would pursue monetary policies designed to maintain a high level of unemployment in order to safeguard against “overheating” the economy. Like any creditor class, they preferred a deflationary course. When an acquaintance of mine mentioned this to friends, he was greeted skeptically, “Do you think the Fed bankers are deliberately trying to keep people unemployed?” In fact, not only did he think it, it was announced on the financial pages of the press. Still, his friends assumed he was imagining a conspiracy because he ascribed self-interested collusion to powerful people. At a World Affairs Council meeting in San Francisco, I remarked to a participant that U.S. leaders were pushing hard for the reinstatement of capitalism in the former communist countries. He said, “Do you really think they carry it to that level of conscious intent?” I pointed out it was not a conjecture on my part. They have repeatedly announced their commitment to seeing that “free-market reforms” are introduced in Eastern Europe. Their economic aid is channeled almost exclusively into the private sector. The same policy holds for the monies intended for other countries. Thus, as of the end of 1995, “more than $4.5 million U.S. aid to Haiti has been put on hold because the Aristide government has failed to make progress on a program to privatize state-owned companies” (New York Times 11/25/95). Those who suffer from conspiracy phobia are fond of saying: “Do you actually think there’s a group of people sitting around in a room plotting things?” For some reason that image is assumed to be so patently absurd as to invite only disclaimers. But where else would people of power get together – on park benches or carousels? Indeed, they meet in rooms: corporate boardrooms, Pentagon command rooms, at the Bohemian Grove, in the choice dining rooms at the best restaurants, resorts, hotels, and estates, in the many conference rooms at the White House, the NSA, the CIA, or wherever. And, yes, they consciously plot – though they call it “planning” and “strategizing” – and they do so in great secrecy, often resisting all efforts at public disclosure. No one confabulates and plans more than political and corporate elites and their hired specialists. To make the world safe for those who own it, politically active elements of the owning class have created a national security state that expends billions of dollars and enlists the efforts of vast numbers of people.

I thought this was the safest place to hammer out an agreement with Piscary,” I said meekly. “My office?” he barked. “Well…” I hedged. “Maybe a conference room?

The receptionists were jaw-droppingly hot. I’m talking “got lost on the way to New York Fashion Week” hot. They took our names and escorted us into a conference room. Then

Haven't you ever been inexplicably drawn to something or someone? When I walked into that conference room, the instant you turned and our eyes met, that was our defining moment. I’ll admit that I initially brushed it off as merely a sexual attraction but once I witnessed the many facets of your beauty, your intelligence, your passion…I knew it was more. I wanted to get to know you. I wanted you. I still want you,” he said, his voice a deep sexy whisper.

A well-dressed, self-assured business executive steps into a quiet corner of the conference room, crowded with people. Everyone there is aware of her presence. She's dark-haired, petite, and alluring. She is quick to smile, and when she does, her whole face lights up. Her enthusiasm is infectious. Young men and women nod as they pass by, briefly breaking off their conversations with colleagues. The executive looks down at her compact electronic device and quickly texts: "Smile. Talk into the mic. Good luck.

That is the way of management from time immemorial, in medieval feudal states, communist dictatorships, and capitalist conference rooms alike. It is the way the powerful treat those less so, and it is the human condition.

Two months later Joel loped down the stairs to the third floor and strode along the hall to the conference room. He walked through the door and stopped short at the sight of Letty held high in the arms of a huge blond Adonis.

There was one sure way to avoid being assigned an impromptu chore in our house - be it taking out the trash or cleaning your room - and that was to have your face buried in a book. Like churches during the Middle Ages, books conferred instant sanctuary. Once you entered one, you couldn't be disturbed. They didn't give you immunity from prosecution if you'd done something wrong - just a temporary reprieve. But we quickly learned you had to both look and be completely engrossed - just flipping pages didn't count.

I've often wondered - where do the people who WORK at coffee shops go to meet their friends - Do they go to Conference Rooms? And if they don't meet in conference rooms, I'd like them to know I'd be willing to rent out my grandma's basement. -James Lee Schmidt and Jarod Kintz

So often I have said in the past, when a war is over, the statesmen should not go into conference one with another, but should turn their attention to the infant rooms, since it is from there that comes peace or war.

Some important decisions were made on a battlefield or in a conference room. But others happened quietly, unseen by others. That didn’t make the decision any less important to Sazed. He would believe. Not because something had been proven to him beyond his ability to deny. But because he chose to.

...the notion of the classroom as an intellectual community gets lost when conference rooms by the principal's office are turned into data rooms - rooms in which walls, floor to ceiling, are covered with test scores of every child in the school - and "Days Until the TEST" banners greet students and parents as they enter the school. That, at the very least, suggests the school is more interested in making sure students pass a test than in creating an intellectual community.

So [Steve Jobs] had the Pixar building designed to promote encounters and unplanned collaborations ... "to make people get out of their offices and mingle in the central atrium with people they might not otherwise see." The front doors and main stairs and corridors all led to the atrium, the cafe and the mailboxes were there, the conference rooms had windows that looked out onto it, and the six-hundred-seat theater and two smaller screening rooms all spilled into it. "Steve's theory worked from day one, "Lasseter recalled. "I kept running into people I hadn't seen for months. I've never seen a building that promoted collaboration and creativity as well as this one.

Now, in the conference room, he felt the familiar sensation of being in the presence of information obvious to all but himself.

The day capitalism is forced to tolerate non-capitalist societies in its midst and to acknowledge limits in its quest for domination, the day it is forced to recognize that its supply of raw material will not be endless, is the day when change will come. If there is any hope for the world at all, it does not live in climate-change conference rooms or in cities with tall buildings. It lives low down on the ground, with its arms around the people who go to battle every day to protect their forests, their mountains and their rivers because they know that the forests, the mountains and the rivers protect them. “The first step towards reimagining a world gone terribly wrong would be to stop the annihilation of those who have a different imagination—an imagination that is outside of capitalism as well as communism. An imagination which has an altogether different understanding of what constitutes happiness and fulfillment. To gain this philosophical space, it is necessary to concede some physical space for the survival of those who may look like the keepers of our past, but who may really be the guides to our future.” —Arundhati Roy, 2010

The vocation of psychotherapy confers a few unexpected fringe benefits on its practitioners, and the following is one of them. It impels participation in a process that our modern world has all but forgotten: sitting in a room with another person for hours at a time with no purpose in mind but attending. As you do so, another world expands and comes alive to your senses--a world governed by forces that were old before humanity began.

I suddenly remembered that Murray Gell-Mann and I were supposed to give talks at that conference on the present situation of high-energy physics. My talk was set for the plenary session, so I asked the guide, "Sir, where would the talks for the plenary session of the conference be?" "Back in that room that we just came through." "Oh!" I said in delight. "Then I'm gonna give a speech in that room!" The guide looked down at my dirty pants and my sloppy shirt. I realized how dumb that remark must have sounded to him, but it was genuine surprise and delight on my part. We went along a little bit farther, and the guide said, "This is a lounge for the various delegates, where they often hold informal discussions." They were some small, square windows in the doors to the lounge that you could look through, so people looked in. There were a few men sitting there talking. I looked through the windows and saw Igor Tamm, a physicist from Russia that I know. "Oh!" I said. "I know that guy!" and I started through the door. The guide screamed, "No, no! Don't go in there!" By this time he was sure he had a maniac on his hands, but he couldn't chase me because he wasn't allowed to go through the door himself!

The conference is geared to people who enjoy meaningful discussions and sometimes "move a conversation to a deeper level, only to find out we are the only ones there." . . . When it's my turn, I talk about how I've never been in a group environment in which I didn't feel obliged to present an unnaturally rah-rah version of myself. . . . Scientists can easily report on the behavior of extroverts, who can often be found laughing, talking, or gesticulating. But "if a person is standing in the corner of a room, you can attribute about fifteen motivations to that person. But you don't really know what's going on inside." . . . So what is the inner behavior of people whose most visible feature is that when you take them to a party they aren't very pleased about it? . . . The highly sensitive tend to be philosophical or spiritual in their orientation, rather than materialistic or hedonistic. They dislike small talk. They often describe themselves as creative or intuitive . . . . They dream vividly, and can often recall their dreams the next day. They love music, nature, art, physical beauty. They feel exceptionally strong emotions--sometimes acute bouts of joy, but also sorrow, melancholy, and fear. Highly sensitive people also process information about their environments--both physical and emotional--unusually deeply. They tend to notice subtleties that others miss--another person's shift in mood, say, or a lightbulb burning a touch too brightly. . . . [Inside fMRI machines], the sensitive people were processing the photos at a more elaborate level than their peers . . . . It may also help explain why they're so bored by small talk. "If you're thinking in more complicated ways," she told me, "then talking about the weather or where you went for the holidays is not quite as interesting as talking about values or morality." The other thing Aron found about sensitive people is that sometimes they're highly empathic. It's as if they have thinner boundaries separating them from other people's emotions and from the tragedies and cruelties of the world. They tend to have unusually strong consciences. They avoid violent movies and TV shows; they're acutely aware of the consequences of a lapse in their own behavior. In social settings they often focus on subjects like personal problems, which others consider "too heavy.

the earliest open-source creators didn’t share office space—often they didn’t even live in the same country. Their collaborations took place largely in the ether. This is not an insignificant detail. If you had gathered the same people who created Linux, installed them in a giant conference room for a year, and asked them to devise a new operating system, it’s doubtful that anything so revolutionary would have occurred—for reasons we’ll explore in the rest of this chapter.

To believe, it seemed, one had to want to believe. It was a conundrum, one Sazed wrestled with. He wanted someone, something, to force him to have faith. He wanted to have to believe because of the proof shown to him. Yet, the believers whose words now filled his mind would have said he already had proof. Had he not, in his moment of despair, received an answer? As he had been about to give up, TenSoon had spoken. Sazed had begged for a sign and received it. Was it chance? Was it providence? In the end, apparently, it was up to him to decide. He slowly returned the letters and journals to his metalminds, leaving his specific memory of them empty - yet retaining the feelings they had prompted in him. Which would he be? Believer or skeptic? At the moment, neither seemed a patently foolish path. I do want to believe, he thought. That's why I've spent so much time searching. I can't have it both ways. I simply have to decide. Which would it be? He sat for a few moments, thinking, feeling, and - most important - remembering. I sought help, Sazed thought. And something answered. Sazed smiled, and everything seemed a little brighter. Breeze was right, he thought, standing and organizing his things as he prepared to go. I was not meant to be an atheist. The thought seemed a little too flippant for what had just happened to him. As he picked up his metal sheets and prepared to go meet with the First Generation, he realized that kandra passed outside his humble little cavern, completely oblivious to the important decision he'd just made. But, that was how things often went, it seemed. Some important decisions were made on a battlefield or in a conference room. But others happened quietly, unseen by others. That didn't make the decision any less important to Sazed. He would believe. Not because something had been proven to him beyond his ability to deny. But because he chose to.

Like every other state-of-the-art conference room AV system in the history of the world, it failed to work on the first go and so it was necessary to summon someone who understood how it worked; and like all such persons he could not be found.

The door opened and the seven of them came out of the conference room. Alexander walked out last. He saw Tatiana struggle up from her chair, but she couldn’t stand without holding on to it, and she looked so alone and forsaken, he was afraid that she would break down in front of half a dozen strangers. Yet he wanted to say something to her, something to comfort her, and so slightly nodding his head, he said, “We are going home.” She inhaled, and her hand covered her mouth. And then because she was Tatiana and because she couldn’t help herself, and because he wouldn’t have it any other way, she ran to him and was in his arms, generals or no generals. She flung her arms around him, she embraced him, her wet face was in his neck. His head was bent to her, and her feet were off the ground.   Though much is taken, much abides; and though we are not now that strength which in old days moved earth and heaven, that which we are, we are— Unyielding. Barrington, Leningrad, Luga, Ladoga, Lazarevo, Ellis Island, the mountains of Holy Cross, their lost families, their lost mothers and fathers, their brothers in arms and brothers are etched on their souls and their fine faces and like the mercurial moon, like Jupiter over Maui, like the Perseus galaxy with its blue, imploding stars they remain, as the stellar wind whispers over the rivers all run red, over the oceans and the seas, murmuring through the moonsilver skies… Tatiana… Alexander… But the bronze horseman is still.

Head Prerogative Packers Foreman,” said his secretary, Wendal Avard, as Packers walked through the open door of the conference room and prepared to take his seat near the head of the conference table. The table was shaped as a long, narrow triangle.

In the two years after No Logo came out, I went to dozens of teach-ins and conferences, some of them attended by thousands of people (tens of thousands in the case of the World Social Forum), that were exclusively devoted to popular education about the inner workings of global finance and trade. No topic was too arcane: the science of genetically modified foods, trade-related intellectual property rights, the fine print of bilateral trade deals, the patenting of seeds, the truth about certain carbon sinks. I sensed in these rooms a hunger for knowledge that I have never witnessed in any university class. It was as if people understood, all at once, that gathering this knowledge was crucial to the survival not just of democracy but of the planet. Yes, this was complicated, but we embraced that complexity because we were finally looking at systems, not just symbols.

we’d heard that those who lived in glass houses shouldn’t throw stones. But no one had told us anything about how to conduct ourselves within the display cases of crystal conference rooms and buildings constructed out of thousands of soulless glass eyes.

Eva will be impressed, too. Bet you’re counting on that heading into the weekend.” Damn right. I would need all the points I could earn when I met up with Eva in San Diego. “She’s about to go out of town. And you have to head into the conference room before they get too restless in there. I’ll join you as soon as I can.” He stood. “Yes, I heard. Your mother’s here. Let the wedding insanity begin. Since you’re free this weekend, how about we round up some of the usual suspects at my place tonight? It’s been a while, and your bachelor days are numbered. Well, technically they’re over, but no one else knows that.” And he was bound by attorney-client privilege. It took me a beat to decide. “All right. What time?” “Eight-ish.” I nodded, then caught Scott’s eye. He got

The editorial conference room is really nothing more than a glorified storage space, a little nook left over after the freight elevator and the stairwell were built. But it has a window and so was deemed too nice to fill with cleaning supplies. It's currently stuffed with old dictionaries and a small table around which four editors can sit comfortably and six in introverted terror, warily holding their elbows to their sides and breathing shallowly so as not to make unintentional physical contact with anyone else in the room.

With that, he turned and confidently strolled out of the conference room. Payton and Laney watched him go. Laney shook her head. “Unbelievable.” Payton gestured. “See—I told you.” “That man has such a great butt.” “Laney!” “What? I’m conservative, Payton, not blind.

As a sign of our renewed pledge to keep moving forward in the New Year, Pinnacle is eliminating the BORING conference room monikers of yesteryear in favor of BOLD new values-driven naming. In addition to Kippy’s ENERGY, we’ve got ADVANCEMENT (Main) and PERSISTENCE (Training Room).

Three months after Columbine, the FBI organized a major summit on school shooters in Leesburg, Virginia. The Bureau assembled some of the world’s leading psychologists, including Dr. Hare. Near the end of the conference, Dr. Fuselier stepped up to the microphone and gave a thorough briefing on the minds of the two killers. “It looks like Eric Harris was a budding young psychopath,” he concluded. The room stirred. A renowned psychiatrist in the front row moved to speak. Here it comes, Fuselier thought. This guy is going to nitpick the assessment to death. “I don’t think he was a budding young psychopath,” the psychiatrist said. “What’s your objection?” “I think he was a full-blown psychopath.” His colleagues agreed. Eric Harris was textbook.

For every group, malevolence is always somewhere else. Maybe we understand at this point in history that it can occur at night in darkened rooms where small children sleep. However, surely not in academia. Surely lying and deception do not occur among people who go to conferences, who write books, who testify in court, and who have PhDs. At one point I complained to a Florida judge that I was astonished to an expert witness lying on the stand [about child sexual abuse research]. I thought one had to tell the truth in court. I thought if someone didn't, she didn't get her milk and cookies. I thought God came down and plucked someone right out of the witness stand if he lied in court. I thought a lying expert witness would step out of court and get hit by a bus. A wiser woman than I, the judge's answer was, “Silly you." Confessions of a Whistle-Blower: Lessons Learned Author: Anna C. Salter. Ethics & Behavior, Volume 8, Issue 2 June 1998

While in their conference room perusing some papers, he came upon a middle manager who was being yelled at by a senior vice president of finance. The poor man’s shoulders were bent with anguish, his eyes were red and runny with sadness and humiliation, his hands shook, and he could scarcely raise his voice to defend himself.

This is why most conference rooms at Google have two projectors. One of them is for videoconferencing with other offices or for projecting meeting notes. The other is for data. When discussing options and opinions, we start the meetings with data. We don’t seek to convince by saying “I think.” We convince by saying “Let me show you.

She turns to glance at me over her shoulder and I see that she has her capable face on, the face she wore on my two emergency-room visits, the face of packing the car for a vacation, the face I saw during Glen’s idiotic affair, the face of Thanksgiving dinner preparations for thirty people and the face of teacher’s conferences. It is the face that got me into college and the face that got Glen out of jail after many an arrest during protests. The face of I’ll take care of it. The face of failure is not an option.

The silence between us was so profound I thought part of it must me my fault. So I said, "Isn't it awful about the Rosenbergs?" The Rosenbergs were to be electrocuted late that night. "Yes!" Hilda said, and at last I felt I had touched a human string in the cat's cradle of her heart. It was only as the two of us waited for the others in that tomb-like morning gloom of the conference room that Hilda amplified that Yes of hers. "It's awful such people should be alive." She yawned then, and her pale orange mouth opened on a large darkness. Fascinated, I stared at the blind cave behind her face until the two lips met and moved and the dybbuk spoke out of its hiding place, "I'm so glad they're going to die.

Young, lavishly bearded tech entrepreneurs were trudging forlornly down the hallways, laden with computers, printers, high-end coffeemakers, and foosball tables. Like digital Okies they loaded their stuff into their Scions or Ryder trucks and rumbled off into the unforgiving Boston commercial real estate market. “So you’re going to, uh, remove basically the entire floor of the conference room?

On the Soyuz, there’s simply not room to fly someone whose main contribution is expertise in a single area. The Russian rocket ship only carries three people, and between them they need to cover off a huge matrix of skills. Some are obvious: piloting the rocket, spacewalking, operating the robotic elements of the ISS like Canadarm2, being able to repair things that break on Station, conducting and monitoring the numerous scientific experiments on board. But since the crew is going to be away from civilization for many months, they also need to be able to do things like perform basic surgery and dentistry, program a computer and rewire an electrical panel, take professional-quality photographs and conduct a press conference—and get along harmoniously with colleagues, 24/7, in a confined space.

Still, our guilt over leaving people behind nips at our heels, at every new station that we reach. For instance, whenever there is a convening at an academic conference, invariably some young radical person will get on the mic to ask, “Who isn’t in the room? Who are we excluding?” These questions matter, but they can also be deeply annoying because very often they are a performance of middle-class angst.

The marketing techniques were getting refined. There had been a trend away from conventional political consultants and the traditional campaign philosophy of “getting our message out to the people.” Surveys showed the people were allergic to messages and refused to listen, even if the president was on TV saying the water supply was radioactive and giant spiders were running the government. The strategy shifted from “the message” to brand recognition after it was learned that most campaigns were decided during the selection of color scheme, typeface and logo. Campaigns began aggressively headhunting at Coca-Cola and Procter & Gamble. They spent heavily on focus groups and test markets. Conference rooms full of average citizens ate potato chips and pickle spears while campaign workers auditioned fonts and swatches.

As they exited the conference room, Summer tugged at Dirk’s elbow. “So what did the data from Perlmutter cost you?” she chided, knowing the gourmet historian’s penchant for culinary blackmail. “Nothing much. Just a jar of pickled sea urchins and an eighty-year-old bottle of sake.” “You found those in Washington, D.C.?” Dirk gave his sister a pleading look of helplessness. “Well,” she laughed, “we do have six more hours in port.

When the office environment is frustrating enough, people look for a place to hide out. They book the conference rooms or head for the library or wander off for coffee and just don’t come back. No, they are not meeting for secret romance or plotting political coups; they are hiding out to work. The good news here is that your people really do need to feel the accomplishment of work completed. They will go to great extremes to make that happen.

A CEO calls her staff into the conference room on the eve of the launch of a major new initiative. They file in and take their seats around the table. She calls the meeting to attention and begins: “I have bad news. The project has failed spectacularly. Tell me what went wrong?” What?! But we haven’t even launched yet… That’s the point. The CEO is forcing an exercise in hind-sight—in advance. She is using a technique designed by psychologist Gary Klein known as a premortem.

ACEO calls her staff into the conference room on the eve of the launch of a major new initiative. They file in and take their seats around the table. She calls the meeting to attention and begins: “I have bad news. The project has failed spectacularly. Tell me what went wrong?” What?! But we haven’t even launched yet . . . That’s the point. The CEO is forcing an exercise in hindsight—in advance. She is using a technique designed by psychologist Gary Klein known as a premortem.

We All Bleed Red We have a confirmed threat against the homeland and I for one am grateful for the Americans sitting in the Army conference room in Fort Stewart, Georgia. The display cubes and screens lets us see different locations, cities, departments of the armed forces. It also allows us to see three commonalities. (1) We are all different. I take such pleasure in seeing the diverse group we call the intelligence community. We are different races, nationalities, and ethnic groups. (2) This brings us to the second commonality…we are all Americans. Yes, we fuss, we have differences of opinions, but we are all Americans. (3) The third and most important commonality is the fact that we all bleed red. We are humankind. These are the bonds that unite us…bond us…make us better beings. I have not mentioned religion because my God allows me to respect other people’s belief. I just ask that as we work through this crisis that we hold dearly on to these three commonalities. The Director of National Intelligence

My pace falters and I stop walking. “Really?” I picture Wes walking into that conference room and the looks on all their faces when Toronto’s most successful rookie in a decade steps through the doorway. “Sure. Why not? Frank Donovan is gonna make me give that speech to the club at some point. This can be my warm-up.” “Wow. Okay. Yeah. I’ll make you dinner every night for a week if you get me off this hook.” “Canning,” he says, his voice going deep and slow. “How about I pick my own reward?” “That, uh, works for me, too.

He does not identify the self with the physical body or attach much importance to the possessions of that body. He feeds it, dresses it, cares for it and regulates its behavior. In due course he leaves it. One of the powers conferred by entry into the fourth room is the capacity to die at will.

At the sound of her voice, her voice caring about me, I had to go blindly stumbling off to the side of the corridor, nearly running into people going by in both directions, and turn myself to face the wall so I wouldn't just go into a fit of blubbing. Aadhya managed to conference Liu in while I got myself under control. Hearing both their voices prolonged the struggle, though. If I shut my eyes, I could be back in one of our dorm rooms, sitting together [...] and I couldn't want to be back in the Scholomance, but I did want to be with them again. I wanted the circle of their arms around me, so desperately.

Perhaps the largest single trouble with our abundance of possessions is the fact that so many of them are owned, not because of what they are, but because of what they confer on us. They are there, but we seldom look at them. We have so much, but we love precious little of it for itself. After the itch of the mind has been scratched, matter itself goes into the discard; the junkyard is the true monument of our society. We have the most marvelous garbage the world has ever produced. Literally. Have you ever looked hard at a tin can? Don't. It will break your heart to throw it out, all silver and round and handy. But the truth is you have to throw it out. We produce so much that there isn't time or room to keep it. What is sad, though, is that the knack of wonder goes into the trash can with it. The tinfoil collectors and the fancy ribbon savers may be absurd, but they're not crazy. They are the ones who still retain the capacity for wonder that is at the root of caring

The kid looked at me as if I’d just told a joke about his mother. ‘I don’t know, Mr Dunne, I’m sure they’re getting the details right now. The point is, your wife is safe.’ Hurray. Kid stole my line. I spotted Rand and Marybeth through the doorway of the room where we’d given our first press conference six weeks ago. They were leaning in to each other, as always, Rand kissing the top of Marybeth’s head, Marybeth nuzzling him back, and I felt such a keen sense of outrage that I almost threw a stapler at them. You two worshipful, adoring assholes created that thing down the hall and set her loose on the world. Lo, how jolly, what a perfect monster! And do they get punished? No, not a single person had come forth to question their characters; they’d experienced nothing but an outpouring of love and support, and Amy would be restored to them and everyone would love her more. My wife was an insatiable sociopath before. What would she become now? Step carefully, Nick, step very carefully.

Now, granted, Howard doesn't fit the conventional psychological profile of a rebounder - that of the no-nonsense, utilitarian "dirty work" specialist. Rather, this is a guy who sings Beyoncé at the free throw line, who quotes not Scarface but Finding Nemo, whose idea of humor is ordering 10 pizzas to be delivered to another player's hotel room, or knocking on teammates' doors and sprinting off down the hall, giggling. He goofs around during practice, during press conferences and during team shootarounds, for which Magic coach Stan Van Gundy has had to institute a no-flatulence rule because, as teammate Rashard Lewis says, "Dwight really likes to cut the cheese.

What if the Cairo Conference of 1921 went ahead as planned, with Churchill and T.E. Lawrence and Gertrude Bell dividing up the Middle East for the British? What if they chose a Hashemite king to rule Iraq, and would that have led to a revolution in the nineteen fifties? Or, what if the French war in Indochina somehow led to American involvement in Vietnam? Or if the British held on to their colonies in Africa after the Second World War? You see – " he was in full steam now, his eyes shining like the headlamps of a speeding engine – "the Vigilante series is full of this sort of thing. A series of simple decisions made in hotel rooms and offices that led to a completely different world.

When Myron opened the conference room door, Ned Tunwell charged like a happy puppy. He smiled brightly, shook hands, slapped Myron on the back. Myron half-expected him to jump in his lap and lick his face. Ned Tunwell looked to be in his early thirties, around Myron’s age. His entire persona was always upbeat, like a Hare Krishna on speed—or worse, a Family Feud contestant. He wore a blue blazer, white shirt, khaki pants, loud tie, and of course, Nike tennis shoes. The new Duane Richwood line. His hair was yellow-blond and he had one of those milk-stain mustaches. Ned finally calmed down enough to hold up a videotape. “Wait till you see this!” he raved. “Myron, you are going to love it. It’s fantastic.

While both men were very helpful and informative, they were evasive whenever I probed too deeply into certain areas. I suppose this is not surprising, given that Masons are sworn to secrecy under blood oaths of horrific repercussion, including having their throats slit, eyeballs pierced, tongues torn out, feet flayed, bodies hacked into pieces, and so on if they give up the wrong information. Perhaps this is why at one point, one of the men I conferred with became visibly nervous as soon as I started asking specific questions about Masonic religious practices, which would include secret rituals that are performed in the Temple Room on the third floor at the House of the Temple, and the hidden meaning behind the name of their deity—the Great Architect of the Universe.

The visitors were allowed to wander in the corridors until they came to a closed door. “What’s in here?” Davis asked. No one answered. “Could you please open it?” “We lost the key,” Petukhov mumbled. “I’ll see if I can find a copy.” While the visitors waited impatiently, Petukhov took his time finding a “new” key. He eventually opened the door, but the room was dark. “Can you turn the light on?” Davis asked in irritation. “Not possible,” Petukhov said. “The bulb is out.” Undeterred, Davis walked right past him and pulled out a flashlight. At that moment, the façade of international cooperation ended. Petukhov lunged for the flashlight. Davis shouted. The two men tussled back and forth until someone suggested that they take the dispute back to the conference room, where I was awaiting their return.

WALTER (Gathering him up in his arms) You know what, Travis? In seven years you going to be seventeen years old. And things is going to be very different with us in seven years, Travis. … One day when you are seventeen I’ll come home—home from my office downtown somewhere— TRAVIS You don’t work in no office, Daddy. WALTER No—but after tonight. After what your daddy gonna do tonight, there’s going to be offices—a whole lot of offices.… TRAVIS What you gonna do tonight, Daddy? WALTER You wouldn’t understand yet, son, but your daddy’s gonna make a transaction … a business transaction that’s going to change our lives. … That’s how come one day when you ’bout seventeen years old I’ll come home and I’ll be pretty tired, you know what I mean, after a day of conferences and secretaries getting things wrong the way they do … ’cause an executive’s life is hell, man—(The more he talks the farther away he gets) And I’ll pull the car up on the driveway … just a plain black Chrysler, I think, with white walls—no—black tires. More elegant. Rich people don’t have to be flashy … though I’ll have to get something a little sportier for Ruth—maybe a Cadillac convertible to do her shopping in. … And I’ll come up the steps to the house and the gardener will be clipping away at the hedges and he’ll say, “Good evening, Mr. Younger.” And I’ll say, “Hello, Jefferson, how are you this evening?” And I’ll go inside and Ruth will come downstairs and meet me at the door and we’ll kiss each other and she’ll take my arm and we’ll go up to your room to see you sitting on the floor with the catalogues of all the great schools in America around you. … All the great schools in the world! And—and I’ll say, all right son—it’s your seventeenth birthday, what is it you’ve decided? … Just tell me where you want to go to school and you’ll go. Just tell me, what it is you want to be—and you’ll be it. … Whatever you want to be—Yessir! (He holds his arms open for TRAVIS) YOU just name it, son … (TRAVIS leaps into them) and I hand you the world!

Language shows clearly that memory is not an instrument for exploring the past but its theater. It is the medium of past experience, as the ground is the medium in which dead cities lie interred. He who seeks to approach his own buried past must conduct himself like a man digging. This confers the tone and bearing of genuine reminiscences. He must not be afraid to return again and again to the same matter, to scatter it as one scatters earth, to turn it over as one turns over soil. For the matter itself is only a deposit, a stratum, which yields only to the most meticulous examination what constitutes the real treasure hidden within the earth: the images, severed from earlier associations, that stand—like precious fragments or torsos in a collector’s gallery—in the prosaic rooms of our later understanding.

The thing many people don’t realize about corporate lawyers is that they are nothing like what you see on TV shows. Sherry, Aldridge, and I will never step foot in a courtroom. We’ll never argue a case. We do deals; we’re not litigators. We prepare documents and review every piece of paperwork for a merger or an acquisition. Or to take a company public. On Suits, Harvey does both paperwork and crushes it in court. In reality, the lawyers at our firm who argue cases don’t have a clue what we do in these conference rooms. Most of them haven’t prepared a document in a decade. People think our form of corporate law is the less ambitious of the two, and while in many ways it’s less glamorous—no closing arguments, no media interviews—nothing compares to the power of the paper. At the end of the day, law comes down to what is written, and we do the writing. I love the order of deal making, the clarity of language—how there is little room for interpretation and none for error. I love the black-and-white terms. I love that in the final stages of closing a deal—particularly those of the magnitude Wachtell takes on—seemingly insurmountable obstacles arise. Apocalyptic scenarios, disagreements, and details that threaten to topple it all. It seems impossible we’ll ever get both parties on the same page, but somehow we do. Somehow, contracts get agreed upon and signed. Somehow, deals get done. And when it finally happens, it’s exhilarating. Better than any day in court. It’s written. Binding. Anyone can bend a judge’s or jury’s will with bravado, but to do it on paper—in black and white—that takes a particular kind of artistry. It’s truth in poetry. I

There has been so much misinformation spread about the nature of this interview that the actual events that took place merit discussion. After being discreetly delivered by the Secret Service to the FBI’s basement garage, Hillary Clinton was interviewed by a five-member joint FBI and Department of Justice team. She was accompanied by five members of her legal team. None of Clinton’s lawyers who were there remained investigative subjects in the case at that point. The interview, which went on for more than three hours, was conducted in a secure conference room deep inside FBI headquarters and led by the two senior special agents on the case. With the exception of the secret entry to the FBI building, they treated her like any other interview subject. I was not there, which only surprises those who don’t know the FBI and its work. The director does not attend these kinds of interviews. My job was to make final decisions on the case, not to conduct the investigation. We had professional investigators, schooled on all of the intricacies of the case, assigned to do that. We also as a matter of procedure don’t tape interviews of people not under arrest. We instead have professionals who take detailed notes. Secretary Clinton was not placed under oath during the interview, but this too was standard procedure. The FBI doesn’t administer oaths during voluntary interviews. Regardless, under federal law, it would still have been a felony if Clinton was found to have lied to the FBI during her interview, whether she was under oath or not. In short, despite a whole lot of noise in the media and Congress after the fact, the agents interviewed Hillary Clinton following the FBI’s standard operating procedures.

How grave a disappointment it must be to our great President, who has exerted himself so to bring the German people to reason, to make them understand the horror that they alone have brought deliberately upon the world! Alas! Far from it. Indeed, they have attempted with insidious propaganda to undermine the morale of our troops….” A little storm of muttered epithets went through the room. The Reverend Dr. Skinner elevated his chubby pink palms and smiled benignantly…"to undermine the morale of our troops; so that the most stringent regulations have had to be made by the commanding general to prevent it. Indeed, my friends, I very much fear that we stopped too soon in our victorious advance; that Germany should have been utterly crushed. But all we can do is watch and wait, and abide by the decision of those great men who in a short time will be gathered together at the Conference at Paris….

Anderson!" he snapped murderously, "if you can tear your attention from Miss Danner's bust, the rest of us will be able to finish this meeting." Lauren flushed a vivid pink, but the elderly Anderson turned a purple hue that might be indicative of an impending stroke. As soon as the last staff member had filed out of the conference room, Lauren ignored Mary's warning look and turned furiously on Nick. "I hope you're satisfied!" she hissed furiously. "You not only humiliated me, you nearly gave that poor old man a heart attack.What do you plan to do for an encore?" "Fire the first woman who opens her mouth," Nick retorted coldly. He walked around her and strode out of the conference room. Outraged past all reason, Lauren started after him, but Mary stopped her. "Don't argue with him," she said, gazing after Nick with a beatific smile on her face. She looked as if she had just witnessed a miracle. "In his present mood he'd fire you, and he'd regret that for the rest of his life.

The core of the problem for women in a profession like law is the very word balance. There is none. Any attempt to convince women that they can and should meet all obligations on all conceivable fronts is misguided. Of course there were no comparable male conferences. i refuse on principle to attend or even participate in a myriad work life balance conferences. I will however gladly speak to a room full of men on how they can adjust their work life balance to accommodate female work loads and success.

Soon after the raid was over, the White House released the now-famous photo of all of us watching the video in that small conference room. Within hours, I received from a friend a Photoshopped version with each of the principals shown dressed in superhero costumes: Obama was Superman; Biden, Spiderman; Hillary, Wonder Woman; and I, for some reason, was the Green Lantern. The spoof had an important substantive effect on me. We soon faced a great hue and cry demanding that we release photos of the dead Bin Laden, photos we had all seen. I quickly realized that while the Photoshop of us was amusing, others could Photoshop the pictures of Bin Laden in disrespectful ways certain to outrage Muslims everywhere and place Americans throughout the Middle East and our troops in Afghanistan at greater risk. Everyone agreed, and the president decided the photos would not be released. All the photos that had been circulating among the principals were gathered up and placed in CIA’s custody. As of this writing, none has ever leaked.

Philby now went in for the kill. Elliott had tipped him off that he would be cleared by Macmillan, but mere exoneration was not enough: he needed Lipton to retract his allegations, publicly, humiliatingly, and quickly. After a telephone consultation with Elliott, he instructed his mother to inform all callers that he would be holding a press conference in Dora’s Drayton Gardens flat the next morning. When Philby opened the door a few minutes before 11:00 a.m. on November 8, he was greeted with gratifying proof of his new celebrity. The stairwell was packed with journalists from the world’s press. “Jesus Christ!” he said. “Do come in.” Philby had prepared carefully. Freshly shaved and neatly barbered, he wore a well-cut pinstriped suit, a sober and authoritative tie, and his most charming smile. The journalists trooped into his mother’s sitting room, where they packed themselves around the walls. Camera flashes popped. In a conspicuous (and calculated) act of old-world gallantry, Philby asked a journalist sitting in an armchair if he would mind giving up his seat to a lady journalist forced to stand in the doorway. The man leaped to his feet. The television cameras rolled. What followed was a dramatic tour de force, a display of cool public dishonesty that few politicians or lawyers could match. There was no trace of a stammer, no hint of nerves or embarrassment. Philby looked the world in the eye with a steady gaze and lied his head off. Footage of Philby’s famous press conference is still used as a training tool by MI6, a master class in mendacity.

It starts with what customers first see when they visit our Web site. In the United States, we offer free shipping both ways to make the transaction as easy as possible and risk-free for our customers. A lot of customers will order five different pairs of shoes, try them on with five different outfits in the comfort of their living rooms, and then send back the ones that don’t fit or they simply don’t like—free of charge. The additional shipping costs are expensive for us, but we really view those costs as a marketing expense. We also offer a 365-day return policy for people who have trouble committing or making up their minds. At most Web sites, the contact information is usually buried at least five links deep and even when you find it, it’s a form or e-mail address that you can only contact once. We take the exact opposite approach. We put our phone number (1-800-927-7671) at the top of every single page of our Web site, because we actually want to talk to our customers. And we staff our call center 24/7. I personally think it’s kind of funny when I attend marketing or branding conferences and

People talk about Eisenhower's golden age.... It all happened without me. What is the vice presidency? The Constitution dictates only two duties: casting the deciding vote if the Senate is deadlocked and replacing the president if he dies or is impeached. apart from waiting for those two things to happen, you made the rest up and were duly forgotten by history. The exception being Aaron Burr, who shot someone, decisively lowering the bar for the rest of us. What I remember is small pieces of the world: the West Wing, the insides of planes and hotel lobbies and conference rooms. My life was dinners with Pat and the children; airplane flights; placeholder meetings with foreign dignitaries during which I nodded and reminded them I had no power to make and agreement but would speak to the president. Stomach-turning formal breakfasts, speeches to party elders and tradesmen. I opened factories in Detroit and Akron, breathing the various stinks of canneries, slaughterhouses, or rubber plans and bestowing that vice presidential combination of glamour, flattery, and the tacit reminder that they didn't quite rate a visit from the top guy.

A story about the Jack Spratts of medicine [was] told recently by Dr. Charles H. Best, co-discoverer of insulin. He had been invited to a conference of heart specialists in North America. On the eve of the meeting, out of respect for the fat-clogs-the-arteries theory, the delegates sat down to a special banquet served without fats. It was unpalatable but they all ate it as a duty. Next morning Best looked round the breakfast room and saw these same specialists—all in the 40-60 year old, coronary age group—happily tucking into eggs, bacon, buttered toast and coffee with cream.

Oh, but it is!" said Dot. "You see, I've taken many, many writing workshops. You'd be surprised how many." No I wouldn't, thought Amy, although she would be surprised if any of the other classes had actually encouraged critical reading. Dot was ideal prey for the sort of writing guru who praised everybody's use of metaphor whenever a metaphor, however exhausted, was actually used. No doubt Dot had been told more than once that her work was publishable, and Dot, hearing identical assurances given to others, had believed in her heart of hearts that she was the only one not being patronized. There was a local industry devoted to Dots: weekend writing conferences, during which the Dots could pay extra to have a real-live literary agent actually read one of their paragraphs; expensive weeklong retreats in Anza-Borrego or Julian or Ensenada, where the Dots could locate their inner voices; and at least three annual fiction-writing contests which the Dots could enter at will, for a hefty fee. Amy was willing to bet that in Dot's living room an entire wall was devoted to framed literary awards, including Third Runner-Up Best Unpublished Romance Manuscript.

His duty, as he saw it, “was to combine both idealism and efficiency” by working with Platt for the people.5 This was easier said than done, since the interests of the organization and the community were often at variance; but Roosevelt thought he had a solution. “I made up my mind that the only way I could beat the bosses whenever the need to do so arose (and unless there was such a need I did not wish to try) was … by making my appeal as directly and emphatically as I knew how to the mass of voters themselves.”6 In other words, he looked as always to publicity as a means to wake up the electorate and ensure governmental responsibility. Men like Platt and Odell did not like to operate “in the full glare of public opinion”; their favorite venues were the closed conference room, the private railroad car, the whispery parlors of the Fifth Avenue Hotel. Roosevelt was willing to meet in all these places with them, but he intended to announce every meeting loudly beforehand, and describe it minutely afterward. He would therefore not be asked to do anything that the organization did not wish the public to know about; but whenever Boss Platt had a reasonable request to make, Roosevelt would gladly comply, and see that the organization got credit for it.7

Sheepwalking I define “sheepwalking” as the outcome of hiring people who have been raised to be obedient and giving them a brain-dead job and enough fear to keep them in line. You’ve probably encountered someone who is sheepwalking. The TSA “screener” who forces a mom to drink from a bottle of breast milk because any other action is not in the manual. A “customer service” rep who will happily reread a company policy six or seven times but never stop to actually consider what the policy means. A marketing executive who buys millions of dollars’ worth of TV time even though she knows it’s not working—she does it because her boss told her to. It’s ironic but not surprising that in our age of increased reliance on new ideas, rapid change, and innovation, sheepwalking is actually on the rise. That’s because we can no longer rely on machines to do the brain-dead stuff. We’ve mechanized what we could mechanize. What’s left is to cost-reduce the manual labor that must be done by a human. So we write manuals and race to the bottom in our search for the cheapest possible labor. And it’s not surprising that when we go to hire that labor, we search for people who have already been trained to be sheepish. Training a student to be sheepish is a lot easier than the alternative. Teaching to the test, ensuring compliant behavior, and using fear as a motivator are the easiest and fastest ways to get a kid through school. So why does it surprise us that we graduate so many sheep? And graduate school? Since the stakes are higher (opportunity cost, tuition, and the job market), students fall back on what they’ve been taught. To be sheep. Well-educated, of course, but compliant nonetheless. And many organizations go out of their way to hire people that color inside the lines, that demonstrate consistency and compliance. And then they give these people jobs where they are managed via fear. Which leads to sheepwalking. (“I might get fired!”) The fault doesn’t lie with the employee, at least not at first. And of course, the pain is often shouldered by both the employee and the customer. Is it less efficient to pursue the alternative? What happens when you build an organization like W. L. Gore and Associates (makers of Gore-Tex) or the Acumen Fund? At first, it seems crazy. There’s too much overhead, there are too many cats to herd, there is too little predictability, and there is way too much noise. Then, over and over, we see something happen. When you hire amazing people and give them freedom, they do amazing stuff. And the sheepwalkers and their bosses just watch and shake their heads, certain that this is just an exception, and that it is way too risky for their industry or their customer base. I was at a Google conference last month, and I spent some time in a room filled with (pretty newly minted) Google sales reps. I talked to a few of them for a while about the state of the industry. And it broke my heart to discover that they were sheepwalking. Just like the receptionist at a company I visited a week later. She acknowledged that the front office is very slow, and that she just sits there, reading romance novels and waiting. And she’s been doing it for two years. Just like the MBA student I met yesterday who is taking a job at a major packaged-goods company…because they offered her a great salary and promised her a well-known brand. She’s going to stay “for just ten years, then have a baby and leave and start my own gig.…” She’ll get really good at running coupons in the Sunday paper, but not particularly good at solving new problems. What a waste. Step one is to give the problem a name. Done. Step two is for anyone who sees themselves in this mirror to realize that you can always stop. You can always claim the career you deserve merely by refusing to walk down the same path as everyone else just because everyone else is already doing it.

Cohen continued to struggle with his own well-being. Even though he had achieved his life’s dream of running his own firm, he was still unhappy, and he had become dependent on a psychiatrist named Ari Kiev to help him manage his moods. In addition to treating depression, Kiev’s other area of expertise was success and how to achieve it. He had worked as a psychiatrist and coach with Olympic basketball players and rowers trying to improve their performance and overcome their fear of failure. His background building athletic champions appealed to Cohen’s unrelenting need to dominate in every transaction he entered into, and he started asking Kiev to spend entire days at SAC’s offices, tending to his staff. Kiev was tall, with a bushy mustache and a portly midsection, and he would often appear silently at a trader’s side and ask him how he was feeling. Sometimes the trader would be so startled to see Kiev there he’d practically jump out of his seat. Cohen asked Kiev to give motivational speeches to his employees, to help them get over their anxieties about losing money. Basically, Kiev was there to teach them to be ruthless. Once a week, after the market closed, Cohen’s traders would gather in a conference room and Kiev would lead them through group therapy sessions focused on how to make them more comfortable with risk. Kiev had them talk about their trades and try to understand why some had gone well and others hadn’t. “Are you really motivated to make as much money as you can? This guy’s going to help you become a real killer at it,” was how one skeptical staff member remembered Kiev being pitched to them. Kiev’s work with Olympians had led him to believe that the thing that blocked most people was fear. You might have two investors with the same amount of money: One was prepared to buy 250,000 shares of a stock they liked, while the other wasn’t. Why? Kiev believed that the reluctance was a form of anxiety—and that it could be overcome with proper treatment. Kiev would ask the traders to close their eyes and visualize themselves making trades and generating profits. “Surrendering to the moment” and “speaking the truth” were some of his favorite phrases. “Why weren’t you bigger in the trades that worked? What did you do right?” he’d ask. “Being preoccupied with not losing interferes with winning,” he would say. “Trading not to lose is not a good strategy. You need to trade to win.” Many of the traders hated the group therapy sessions. Some considered Kiev a fraud. “Ari was very aggressive,” said one. “He liked money.” Patricia, Cohen’s first wife, was suspicious of Kiev’s motives and believed that he was using his sessions with Cohen to find stock tips. From Kiev’s perspective, he found the perfect client in Cohen, a patient with unlimited resources who could pay enormous fees and whose reputation as one of the best traders on Wall Street could help Kiev realize his own goal of becoming a bestselling author. Being able to say that you were the

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

I am glad when we enter the conference room that Chihiro made sure I wasn’t late to the meeting. Not only does my appearance cut short several whispered confabs in the corners of the room (confirming her suspicion that people would have used my lateness as a chance to talk about me), but I also get to take my favorite seat: at the far end of the table next to my favorite monkey. I’ve never quite understood how the monkeys got here. The fresco on the ceiling of this room –originally the formal dining room- is modeled on the one in the formal dining room at La Civetta. It depicts a lemon-covered pergola in a garden. An assortment of birds –doves, sparrows, and long-tailed peacocks – roost on the wooden struts. In the original fresco, fat cupids also frolic amidst the greenery, their chubby feet dangling precariously from their perches. In one corner a plaster foot even protrudes from the frescoed surface. In this New York version of the fresco, there are monkeys instead of cupids: monkeys peering out between leafy branches and monkeys dangling by their tails from the wooden slats of the pergola. If you look carefully (and I have had ample opportunity through long and tedious budget reviews to examine every inch of the palatial room), you can even find a few monkeys that have climbed down from the pergola and found their way into the formal dining room to perform rude and unspeakable acts... My favorite monkey, though, is the little one who peers out from behind the leafy fronds of an aspidistra, making an obscene gesture I have seen only on the streets of Italy. I always sit right next to him. He gives me some relief for the sentiments I am unable to express in the course of department meetings.

What the West does not understand about Islamism is that Jihad is very systematic. It has stages. If Muslims have the upper hand, then Jihad is waged by force. If Muslims do not have the upper hand, then Jihad is waged through financial and political means. Since Muslims do not have the upper hand in America or Europe, they talk about peace in front of you while supporting Hamas and Hezbollah in the back room. The whole idea of Islam being a peaceful religion emanates from that silent stage of Jihad. Sheikh Qaradawi has taught Muslims this form of trickery at conferences in the U.S., I have it on video. At one conference, Qaradawi used the example of Salahu-Deen Al-Ayubi (Saladin). Saladin was asked to concede to peace with the verse from the Qur’an 8:61, “And if they incline to peace, then incline to it and trust in Allah.” However, from Qur’an 47:35, he replied, “And be not slack so as to cry for peace and you have the upper hand.”93

We came to the city because we wished to live haphazardly, to reach for only the least realistic of our desires, and to see if we could not learn what our failures had to teach, and not, when we came to live, discover that we had never died. We wanted to dig deep and suck out all the marrow of life, to be overworked and reduced to our last wit. And if our bosses proved mean, why then we’d evoke their whole and genuine meanness afterward over vodka cranberries and small batch bourbons. And if our drinking companions proved to be sublime then we would stagger home at dawn over the Old City cobblestones, into hot showers and clean shirts, and press onward until dusk fell again. For the rest of the world, it seemed to us, had somewhat hastily concluded that it was the chief end of man to thank God it was Friday and pray that Netflix would never forsake them. Still we lived frantically, like hummingbirds; though our HR departments told us that our commitments were valuable and our feedback was appreciated, our raises would be held back another year. Like gnats we pestered Management— who didn’t know how to use the Internet, whose only use for us was to set up Facebook accounts so they could spy on their children, or to sync their iPhones to their Outlooks, or to explain what tweets were and more importantly, why— which even we didn’t know. Retire! we wanted to shout. We ha Get out of the way with your big thumbs and your senior moments and your nostalgia for 1976! We hated them; we wanted them to love us. We wanted to be them; we wanted to never, ever become them. Complexity, complexity, complexity! We said let our affairs be endless and convoluted; let our bank accounts be overdrawn and our benefits be reduced. Take our Social Security contributions and let it go bankrupt. We’d been bankrupt since we’d left home: we’d secure our own society. Retirement was an afterlife we didn’t believe in and that we expected yesterday. Instead of three meals a day, we’d drink coffee for breakfast and scavenge from empty conference rooms for lunch. We had plans for dinner. We’d go out and buy gummy pad thai and throat-scorching chicken vindaloo and bento boxes in chintzy, dark restaurants that were always about to go out of business. Those who were a little flush would cover those who were a little short, and we would promise them coffees in repayment. We still owed someone for a movie ticket last summer; they hadn’t forgotten. Complexity, complexity. In holiday seasons we gave each other spider plants in badly decoupaged pots and scarves we’d just learned how to knit and cuff links purchased with employee discounts. We followed the instructions on food and wine Web sites, but our soufflés sank and our baked bries burned and our basil ice creams froze solid. We called our mothers to get recipes for old favorites, but they never came out the same. We missed our families; we were sad to be rid of them. Why shouldn’t we live with such hurry and waste of life? We were determined to be starved before we were hungry. We were determined to be starved before we were hungry. We were determined to decrypt our neighbors’ Wi-Fi passwords and to never turn on the air-conditioning. We vowed to fall in love: headboard-clutching, desperate-texting, hearts-in-esophagi love. On the subways and at the park and on our fire escapes and in the break rooms, we turned pages, resolved to get to the ends of whatever we were reading. A couple of minutes were the day’s most valuable commodity. If only we could make more time, more money, more patience; have better sex, better coffee, boots that didn’t leak, umbrellas that didn’t involute at the slightest gust of wind. We were determined to make stupid bets. We were determined to be promoted or else to set the building on fire on our way out. We were determined to be out of our minds.

My intention, this time, was to transfer a play to the screen while keeping its theatrical character. It was in some senses a matter of walking, invisibly, around the stage and catching the different aspects and nuances in the play, the urgency and the facial expressions that escape a spectator who cannot follow them in detail from a seat in the stalls. Apart from that, I had noticed how effective a play becomes when you have a bird's-eye view from it, for example from the flies, that is to say from the viewpoint of a voyeur. The Audience is enclosed with the characters in a room lacking its fourth wall and listens to them on equal terms, without the element of my story conferred on scenes of intimacy by the whimsical shape of a keyhole.” “L'aigle à deux têtes is not History. It is a story, an invented story lived out by imaginary heroes, and I should never have dared venture into the realistic world of cinema without being able to rely on the help of Christian Bérard. He has a genius for situating whatever he touches, for giving it a depth in time and space and an appearance of truth that are literally inimitable.” (...) “A drama of this kind would be unacceptable, and almost impossible to tell, unless it was interpreted by superb actors who could instill grandeur and life into it. Edwige Feuillère and Jean Marais, applauded evening after evening in their parts in the play, surpass themselves on the screen and give of themselves, as I suggested above, everything that they cannot give us on the stage.” “George Auric's music and the Strauss waltzes at the krantz ball make up the liquid in this drama of love and death is immersed.” (...) “In L'aigle à deux têtes, I wanted to make a theatrical film.” (...) “I know the faults of the film, but unfortunately the expense of the medium and the constraints of time that it imposes on us, prevent us from correcting our faults, Cinematography costs too much.” (...) “In Les parents terribles (1948), what I determined to do was the opposite of what I did in L'aigle à deux têtes; to de-theatricalize a play, to film it in chronological order and to catch the characters by surprise from the indiscreet angle of the camera. In short, I wanted to watch a family through the keyhole instead of observing its life from a seat in the stalls.

But when I returned from the conference to the house where I live, which is not a bungalow but a two-storey colonial and in which, ever since I moved in, you have occupied the cellar, you were not gone. I expected you to have been dispelled, exorcised: you had become real, you had a wife and three snapshots, and banality is after all the magic antidote for unrequited love. But it was not enough. There you were, in your accustomed place, over by the shelf to the right of the cellar stairs where I kept the preserves, standing dusty and stuffed like Jeremy Bentham in his glass case, looking at me not with your former scorn, it's true, but with reproach, as if I had let it happen, as if it was my fault. Surely you don't want it back, that misery, those decaying buildings, that seductive despair and emptiness, that fear? Surely you don't want to be stuck on that slushy Boston street forever. You should have been more careful. I try to tell you it would have ended badly, that it was not the way you remember, you are deceiving yourself, but you refuse to be consoled. Goodbye, I tell you, waiting for your glance, pensive, regretful. You are supposed to turn and walk away, past the steamer trunks, around the corner into the laundry room, and vanish behind the twinset washer-dryer; but you do not move.

we have much to learn from the struggles in Alabama and Mississippi in the early 1960s. In the spring of 1963 the Southern Christian Leadership Conference led by Dr. King launched a “fill the jails” campaign to desegregate downtown department stores and schools in Birmingham. But few local blacks were coming forward. Black adults were afraid of losing their jobs, local black preachers were reluctant to accept the leadership of an “Outsider,” and city police commissioner Bull Connor had everyone intimidated. Facing a major defeat, King was persuaded by his aide, James Bevel, to allow any child old enough to belong to a church to march. So on D-day, May 2, before the eyes of the whole nation, thousands of schoolchildren, many of them first graders, joined the movement and were beaten, fire-hosed, attacked by police dogs, and herded off to jail in paddy wagons and school buses. The result was what has been called the “Children’s Miracle.” Inspired and shamed into action, thousands of adults rushed to join the movement. All over the country rallies were called to express outrage against Bull Connor’s brutality. Locally, the power structure was forced to desegregate lunch counters and dressing rooms in downtown stores, hire blacks to work downtown, and begin desegregating the schools. Nationally, the Kennedy administration, which had been trying not to alienate white Dixiecrat voters, was forced to begin drafting civil rights legislation as the only way to forestall more Birminghams. The next year as part of Mississippi Freedom Summer, activists created Freedom Schools because the existing school system (like ours today) had been organized to produce subjects, not citizens. People in the community, both children and adults, needed to be empowered to exercise their civil and voting rights. A mental revolution was needed. To bring it about, reading, writing, and speaking skills were taught through discussions of black history, the power structure, and building a movement. Everyone took this revolutionary civics course, then chose from more academic subjects such as algebra and chemistry. All over Mississippi, in church basements and parish halls, on shady lawns and in abandoned buildings, volunteer teachers empowered thousands of children and adults through this community curriculum. The Freedom Schools of 1964 demonstrated that when Education involves young people in making community changes that matter to them, when it gives meaning to their lives in the present instead of preparing them only to make a living in the future, young people begin to believe in themselves and to dream of the future.

The most famous illustration of what happens to those who question the orthodoxy is what befell economist Larry Summers. On January 14, 2005, Summers, then president of Harvard University, spoke to a conference on diversifying the science and engineering workforce.16 In his informal remarks, responding to the sponsors’ encouragement to speculate, he offered reasons for thinking that innate differences in men and women might account for some of the underrepresentation of women in science and engineering. He spoke undogmatically and collegially, talking about possibilities, phrasing his speculations moderately. And all hell broke loose. An MIT biologist, Nancy Hopkins, told reporters that she “felt I was going to be sick,” that “my heart was pounding and my breath was shallow,” and that she had to leave the room because otherwise “I would’ve either blacked out or thrown up.”17 Within a few days, Summers had been excoriated by the chairperson of Harvard’s sociology department, Mary C. Waters, and received a harshly critical letter from Harvard’s committee on faculty recruiting. One hundred and twenty Harvard professors endorsed the letter. Some alumnae announced that they would suspend donations.18 Summers retracted his remarks, with, in journalist Stuart Taylor Jr.’s words, “groveling, Soviet-show-trial-style apologies.

Rebecca,” she says coolly, grasping my hand. “You’re on Successful Saving, aren’t you?” “That’s right,” I say, equally coolly. “It’s very good of you to come today,” says Alicia. “I know you journalists are terribly busy.” “No problem,” I say. “We like to attend as many press conferences as we can. Keep up with industry events.” I feel pleased with my response. I’m almost fooling myself. Alicia nods seriously, as though everything I say is incredibly important to her. “So, tell me, Rebecca. What do you think about today’s news?” She gestures to the FT under my arm. “Quite a surprise, didn’t you think?” Oh God. What’s she talking about? “It’s certainly interesting,” I say, still smiling, playing for time. I glance around the room for a clue, but there’s nothing. What’s she talking about? Have interest rates gone up or something? “I have to say, I think it’s bad news for the industry,” says Alicia earnestly. “But of course, you must have your own views.” She’s looking at me, waiting for an answer. I can feel my cheeks flaming bright red. How can I get out of this? After this, I promise myself, I’m going to read the papers every day. I’m never going to be caught out like this again. “I agree with you,” I say eventually. “I think it’s very bad news.” My voice feels strangled. I take a quick swig of champagne and pray for an earthquake.

what I knew that morning in March 1977 as we settled around the conference table. I wasn’t even sure how these guys reached us, or how they’d arranged this meeting. “Okay, fellas,” I said, “what’ve you got?” It was a beautiful day, I remember. The light outside the room was a buttery pale yellow, and the sky was blue for the first time in months, so I was distracted, a little spring feverish, as Rudy leaned his weight on the edge of the conference table and smiled. “Mr. Knight, we’ve come up with a way to inject . . . air . . . into a running shoe.” I frowned and dropped my pencil. “Why?” I said. “For greater cushioning,” he said. “For greater support. For the ride of a lifetime.” I stared. “You’re kidding me, right?” I’d heard a lot of silliness from a lot of different people in the shoe business, but this. Oh. Brother. Rudy handed me a pair of soles that looked as if they’d been teleported from the twenty-second century. Big, clunky, they were clear thick plastic and inside were—bubbles? I turned them over. “Bubbles?” I said. “Pressurized air bags,” he said. I set down the soles and gave Rudy a closer look, a full head-to-toe. Six-three, lanky, with unruly dark hair, bottle-bottom glasses, a lopsided grin, and a severe vitamin D deficiency, I thought. Not enough sunshine. Or else a long-lost member of the Addams Family. He saw me appraising him, saw my skepticism, and wasn’t the least fazed. He walked to the blackboard, picked up a piece of chalk, and began writing numbers, symbols, equations. He explained at some length why an air shoe would work, why it would never go flat, why it was the Next Big Thing. When he finished I stared at the blackboard. As a trained accountant I’d spent a good part of my life looking at blackboards, but this Rudy fella’s scribbles were something else. Indecipherable.

We need to be humble enough to recognize that unforeseen things can and do happen that are nobody’s fault. A good example of this occurred during the making of Toy Story 2. Earlier, when I described the evolution of that movie, I explained that our decision to overhaul the film so late in the game led to a meltdown of our workforce. This meltdown was the big unexpected event, and our response to it became part of our mythology. But about ten months before the reboot was ordered, in the winter of 1998, we’d been hit with a series of three smaller, random events—the first of which would threaten the future of Pixar. To understand this first event, you need to know that we rely on Unix and Linux machines to store the thousands of computer files that comprise all the shots of any given film. And on those machines, there is a command—/bin/rm -r -f *—that removes everything on the file system as fast as it can. Hearing that, you can probably anticipate what’s coming: Somehow, by accident, someone used this command on the drives where the Toy Story 2 files were kept. Not just some of the files, either. All of the data that made up the pictures, from objects to backgrounds, from lighting to shading, was dumped out of the system. First, Woody’s hat disappeared. Then his boots. Then he disappeared entirely. One by one, the other characters began to vanish, too: Buzz, Mr. Potato Head, Hamm, Rex. Whole sequences—poof!—were deleted from the drive. Oren Jacobs, one of the lead technical directors on the movie, remembers watching this occur in real time. At first, he couldn’t believe what he was seeing. Then, he was frantically dialing the phone to reach systems. “Pull out the plug on the Toy Story 2 master machine!” he screamed. When the guy on the other end asked, sensibly, why, Oren screamed louder: “Please, God, just pull it out as fast as you can!” The systems guy moved quickly, but still, two years of work—90 percent of the film—had been erased in a matter of seconds. An hour later, Oren and his boss, Galyn Susman, were in my office, trying to figure out what we would do next. “Don’t worry,” we all reassured each other. “We’ll restore the data from the backup system tonight. We’ll only lose half a day of work.” But then came random event number two: The backup system, we discovered, hadn’t been working correctly. The mechanism we had in place specifically to help us recover from data failures had itself failed. Toy Story 2 was gone and, at this point, the urge to panic was quite real. To reassemble the film would have taken thirty people a solid year. I remember the meeting when, as this devastating reality began to sink in, the company’s leaders gathered in a conference room to discuss our options—of which there seemed to be none. Then, about an hour into our discussion, Galyn Susman, the movie’s supervising technical director, remembered something: “Wait,” she said. “I might have a backup on my home computer.” About six months before, Galyn had had her second baby, which required that she spend more of her time working from home. To make that process more convenient, she’d set up a system that copied the entire film database to her home computer, automatically, once a week. This—our third random event—would be our salvation. Within a minute of her epiphany, Galyn and Oren were in her Volvo, speeding to her home in San Anselmo. They got her computer, wrapped it in blankets, and placed it carefully in the backseat. Then they drove in the slow lane all the way back to the office, where the machine was, as Oren describes it, “carried into Pixar like an Egyptian pharaoh.” Thanks to Galyn’s files, Woody was back—along with the rest of the movie.

The chorus of criticism culminated in a May 27 White House press conference that had me fielding tough questions on the oil spill for about an hour. I methodically listed everything we'd done since the Deepwater had exploded, and I described the technical intricacies of the various strategies being employed to cap the well. I acknowledged problems with MMS, as well as my own excessive confidence in the ability of companies like BP to safeguard against risk. I announced the formation of a national commission to review the disaster and figure out how such accidents could be prevented in the future, and I reemphasized the need for a long-term response that would make America less reliant on dirty fossil fuels. Reading the transcript now, a decade later, I'm struck by how calm and cogent I sound. Maybe I'm surprised because the transcript doesn't register what I remember feeling at the time or come close to capturing what I really wanted to say before the assembled White House press corps: That MMS wasn't fully equipped to do its job, in large part because for the past thirty years a big chunk of American voters had bought into the Republican idea that government was the problem and that business always knew better, and had elected leaders who made it their mission to gut environmental regulations, starve agency budgets, denigrate civil servants, and allow industrial polluters do whatever the hell they wanted to do. That the government didn't have better technology than BP did to quickly plug the hole because it would be expensive to have such technology on hand, and we Americans didn't like paying higher taxes - especially when it was to prepare for problems that hadn't happened yet. That it was hard to take seriously any criticism from a character like Bobby Jindal, who'd done Big Oil's bidding throughout his career and would go on to support an oil industry lawsuit trying to get a federal court to lift our temporary drilling moratorium; and that if he and other Gulf-elected officials were truly concerned about the well-being of their constituents, they'd be urging their party to stop denying the effects of climate change, since it was precisely the people of the Gulf who were the most likely to lose homes or jobs as a result of rising global temperatures. And that the only way to truly guarantee that we didn't have another catastrophic oil spill in the future was to stop drilling entirely; but that wasn't going to happen because at the end of the day we Americans loved our cheap gas and big cars more than we cared about the environment, except when a complete disaster was staring us in the face; and in the absence of such a disaster, the media rarely covered efforts to shift America off fossil fuels or pass climate legislation, since actually educating the public on long-term energy policy would be boring and bad for ratings; and the one thing I could be certain of was that for all the outrage being expressed at the moment about wetlands and sea turtles and pelicans, what the majority of us were really interested in was having the problem go away, for me to clean up yet one more mess decades in the making with some quick and easy fix, so that we could all go back to our carbon-spewing, energy-wasting ways without having to feel guilty about it. I didn't say any of that. Instead I somberly took responsibility and said it was my job to "get this fixed." Afterward, I scolded my press team, suggesting that if they'd done better work telling the story of everything we were doing to clean up the spill, I wouldn't have had to tap-dance for an hour while getting the crap kicked out of me. My press folks looked wounded. Sitting alone in the Treaty Room later that night, I felt bad about what I had said, knowing I'd misdirected my anger and frustration. It was those damned plumes of oil that I really wanted to curse out.

So, a few years ago, while I was presenting at a conference in Europe, my wife called and insisted that the walls of our laundry room were throbbing. That was the word she used. Pulsing, like the wall itself was alive. She described a hum, an energy, that she could feel as soon as she walked into the room. I suggested it was a wiring problem. She became … let’s just say, agitated at that point. Three days later, just before I was due to come back, she called again. The problem was getting worse, she said. There was an audible hum now, from the wall. She couldn’t sleep. She could hear it as soon as she walked in the house. She could feel it, the vibration, like something unnatural was ready to burst forth into our world. So, I flew home the next day, and found her extremely upset. I understood immediately why my suggestion of a wiring problem was so insulting—this was the sound of something alive. Something massive. So, even though I was exhausted, jet-lagged and just completely dead on my feet, I had no other thought than to go out to the garage, get my tools and peel off the siding. Guess what I found.” I didn’t answer. “Guess!” “I’m not sure I want to know.” “Bees. They had built an entire hive in the wall, sprawling from floor to ceiling. Tens of thousands of them.” His face was lighting up with the telling of his amusing anecdote. Why not? He was getting paid to tell it. “So I went and put on a hat and gloves and wrapped my wife’s scarf around my face and sprayed the hive, I killed them by the thousands. Only later did I realize that the bees are quite valuable and a local beekeeper actually came and carefully removed the hive itself at no charge. I think he’d have actually paid me if I hadn’t killed so many of them at the start.” “Hmm.” “Do you understand?” “Yeah, your wife thought it was a monster. Turned out to just be bees. So my little problem, probably just bees. It’s all bees. Nothing to worry about.” “I’m afraid you misunderstood. That was the day that a very powerful, very dangerous monster turned out to be real. Just ask the bees.