Complaints Handling Quotes

Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.

Whether you're delivering a sales presentation to a new client, going on a trip, speaking in front of a thousand people, or handling a customer complaint, when you are prepared, you are more empowered to do your best and perform at a higher level. It feels great!

My fear, at root, was a spiritual problem that was all tied up with selfishness and a growing bitterness toward God for my lot in life as a woman. This kind of fear was built on an unacknowledged distrust of God’s handling of my story. Of all the stories. Rather than standing in awe of Him, I was attempting to stand in judgment over Him whose very breath I borrowed to voice my complaints.

On the other hand, she happily kept him informed about plans she had with other people, providing a steady flow of information about excursions that were about to happen, details of dates or parties that were always this close to coming together. As long as he listened, without complaint, to an endless description of activities that were supposed to happen without him, there was a 30 percent chance, at least, that Anna would change her mind at the last minute, claim to be unable to handle the unbearable burden of whatever her social plans were supposed to be, and decide to hang out with him instead. She'd arrive at his house and collapse in exaggerated relief: "I am so glad we're doing this, I was so not in the mood for another party at Maria's." As though they were both equally at the mercy of circumstance, similarly oblivious to the power dynamic that governed their "friendship.

Time is expensive ! Then why it is free for many ?? Time is a gift ! Then why precious moments are uncherished ?? Time has value ! Then why we wait for the right time until slipps off ?? Time is same to All ! Then why complaint ?? I have no time !!! Time never returns !! Time cannot be recycled !! Time flies !! Use it as a Gift to someone !!!! It brings joy...! It heals...! Handle your Time Today ! It will handle you Tomorrow...!!! GOOD MORNING ALL ! Time makes you healthy & wealthy!!

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When

FORGET FERES DOCTRINE And the military has immunity! Yes! The feres doctrine! It states “the Government is not liable under the Federal Tort Claims Act for injuries to servicemen where injuries arise out of or are in the course of activity incident to service” (U.S. Supreme Court 1950). Federal law and our Supreme Court shield acts of rape and sexual brutality in the military as proven by its subsequent ruling on a 2001 case that denied a plaintiffs right to file a civil suit against her accusers. Yet when women report the crime, it is handled internally Commanders are given the discretion to resolve complaints. The report may not go beyond his office. Many times he's part of the problem or a sympathizer with the offender. This certainly was my case! Our Supreme Court ruled as recently as 2001 that rape is an injury incident to the course of activity in the service! THE HEINOUS CRIME OF RAPE IS ACCEPTABLE AND CONDONED BY OUR SUPREME COURT! WOMEN ARE FAIR GAME FOR RAPE AND HARRASSMENT, ACCORDING TO OUR SUPREME COURT! CONGRESS IS NO BETTER! NO LAWS ARE PASSED TO PROTECT US IN THE MILITARY AGAINST THE STATUTE OF LIMITATION FOR THE FELONY OF RAPE!

A few minutes later Elizabeth watched Lucinda emerge from the cottage with Ian, but there was no way to guess from their closed expressions what they’d discussed. In fact, the only person betraying any emotion at all was Jake Wiley as he led two horses into the yard. And his face, Elizabeth noted with confusion-which had been stormy when he went off to saddle the horses-was now wreathed in a smile of unrestrained glee. With a sweep of his arm and a bow he gestured toward a swaybacked black horse with an old sidesaddle upon its back. “Here’s your mount, ma’am,” he told Lucinda, grinning. “His name’s Attila.” Lucinda cast a disdainful eye over the beast as she transferred her umbrella to her right hand and pulled on her black gloves. “Have you nothing better?” “No, ma’am. Ian’s horse has a hurt foot.” “Oh, very well,” said Lucinda, walking briskly forward, but as she came within reach the black suddenly bared his teeth and lunged. Lucinda struck him between the ears with her umbrella without so much as a pause in her step. “Cease!” she commanded, and, ignoring the animal’s startled grunt of pain, she continued around to his other side to mount. “You brought it on yourself,” she told the horse as Jake held Attila’s head, and Ian Thornton helped her into the sidesaddle. The whites of Attila’s eyes showed as he warily watched her land in his saddle and settle herself. The moment Jake handed Lucinda the reins Attila began to leap sideways and twist around in restless annoyance. “I do not countenance ill-tempered animals,” she warned the horse in her severest tone, and when he refused to heed her and continued his threatening antics she hauled up sharply on his reins and simultaneously gave him a sharp jab in the flank with her umbrella. Attila let out a yelping complaint, broke into a quick, animated trot, and headed obediently down the drive. “If that don’t beat all!” Jake said furiously, glowering after the pair, and then at Ian. “That animal doesn’t know the meaning of the word loyalty!” Without waiting for a reply Jake swung into his saddle and cantered down the lane after them. Absolutely baffled over everyone’s behavior this morning, Elizabeth cast a puzzled, sideways glance at the silent man beside her, then gaped at him in amazement. The unpredictable man was staring after Lucinda, his hands shoved into his pockets, a cigar clamped between his white teeth, his face transformed by a sweeping grin. Drawing the obvious conclusion that these odd reactions from the men were somehow related to Lucinda’s skillful handling of an obstinate horse, Elizabeth commented, “Lucinda’s uncle raised horses, I believe.” Almost reluctantly, Ian transferred his admiring gaze from Lucinda’s rigid back to Elizabeth. His brows rose. “An amazing woman,” he stated. “Is there any situation of which she can’t take charge?” “None that I’ve ever seen,” Elizabeth said with a chuckle; then she felt self-conscious because his smile faded abruptly, and his manner became detached and cool.

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) and certified labor lawyers, as well as complaint-handling related organizations, such as the Korea Legal Aid Corporation, the Financial Supervisory Service

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) When it is recognized during the process of investigating/ handling a complaint that it is necessary to improve ordinances, systems, or policies, recommendations for reasonable improvement or opinions are delivered to the head of the related organization. Such acts aim to prevent the recurrence of the same complaints

recognized to be necessary in the course of investigating or handling a complaint, the ACRC may recommend or submit to the head of the concerned administrative

license. Moreover, a range of general complaints are expansive depending on the handling agencies, including central administrative organizations, local

For this reason, the CAAC runs the special committee and actively asks for the advice of independent professionals in order to handle the complaints in a more professional

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) With an aim to promote the establishment of local ombudsmen, the ACRC has put forward various supporting measures and offered the Commission’ s knowledge and data about complaint handling to the ombudsmen. In this way, the local ombudsmen will be able to carry out their role as ombudsmen that protect the rights of the local residents

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) In 2013, the ACRC expanded its policy functions in addition to playing its original role of resolving civil complaints. Since its launch, the ACRC has strived to establish the foundation to set up the complaint-handling process, and strengthened and developed field-centered complaint handling. Since 2012, it has focused on enhancing the function of protecting the people’s rights by providing pre-emptive civil service with strengthened complainthandling policies

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) In particular, in 2013, to grasp the current status of complaint-handling of each administrative organization, the Commission expanded the scope of its fact-finding examination to 100 organizations, including those that are mandatorily subject to such examination and those that applied to take the examination. Moreover, it addressed numerous collective complaints through onsite mediation, and solved large-scale public conflicts jointly working with the Office for Government Policy Coordination

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) the role of the “Complaint Special Investigation Team” in charge of handling long-pending complaints to raise the satisfaction of complainants and to remove the wasteful factors from the administration, adding the function of “solving public conflict

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) the stakeholders. It also made efforts to expand and enhance the field-centered complaint handling function by facilitating onsite mediation functions through the monitoring of handling by stage, establishing standards of complaint handling, and promoting the mediation committee

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Operation of Onsite Outreach Program The Onsite Outreach Program is a “man centered & field centered” complaint handling system launched in 2003 to reach out to all corners of the country and listen to the grievances of the people

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) as a civil complaint and handles it through investigation and deliberation. When there is a policy proposal or request to improve an institution, the Commission also seeks a solution through consultation with the concerned agencies, frequently notifying the handling process to the proposer or the local government, and thoroughly monitors the handling process to the end

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Since its establishment (2008~2013), the ACRC has visited 229 regions for “active onsite administration” and has consulted and addressed 8,189 complaints. Such an accomplishment is a great improvement from the performance of the Onsite Outreach Program before the launch of the ACRC (1,543 cases handled in 55 regions during 2003 ~2007)

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) In addition, about 20% of the consultations were handled onsite through active arbitration and settlement. In 2013, the number of complaints handled onsite exceeded 1,500 in the 5 years since the launch of the Commission, serving as a means for the people to directly participate in the resolution process

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Lastly, the ACRC will follow up the recent discussions of international organizations and the new trends in the systems and policies of developed countries and utilize the collected data when dealing with policies on complaint handling, anti-corruption, and administrative appeals.

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) As today’s society is becoming more diversified and complicated, and as public awareness on the people’s rights is on the rise, the number of civil complaints is also increasing. The right way to increase the convenience and interest of the people is preventing complaints in advance rather than handling them after they occur, because psychological and economic expenses occur in solving the complaints

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Second, the ACRC analyzed the conditions and current status of administrative agencies in handling civil complaints, and conducted customized consulting for each agency. In this way, the ACRC enhanced the cooperative system with other agencies to raise the capacity to prevent and address civil complaints by transferring its experience and techniques

Based on this vision and mission, in 2013, the Commission focused more actively on resolving problems by connecting the core functions of the ACRC to provide more preemptive and a wider range of protection. First, it found and removed problem-causing factors in advance through such ways as selecting 50 issues among the complaints filed to e-People that should be addressed in line with institutional improvement rather than handled individually. Furthermore, the Commission re-classified 131 cases

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Furthermore, the team made efforts to handle chronic collective complaints in a new way from the existing method, which focused on individual complaints. In this way, it resolved the collective complaint on “the request to change transmission lines in the Saemangeum area,” which had caused acute conflicts for 6 years. 3. Prevention of Civil Complaints

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) in handling complaints and to increase the satisfaction of the people on administrative services. To this end, the Commission developed the concerned indexes and is expanding the number of target organizations after trial operations

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Lastly, the ACRC enhanced relations with foreign Ombudsmen to solve the grievances of overseas Koreans, who are in a relatively more difficult position to receive help. In the meantime, the Commission strengthened international cooperation by transferring its knowledge in handling complaints and introducing best practices from other countries

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) Investigating and handling complaints is the core function of the ACRC, which exists to protect the people’s rights. The Commission serves as the final complaint-handling body in the government through the final review and decision at the second round of the complaint when a complainant is not satisfied with the result of his/ her complaint handled by the first complaint-handling government agenc

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) The ACRC receives and handles “public complaints,” which refer to (general) complaints such as opinions, suggestions, and proposals of the people to the government, especially cases in which inconveniences, grievances, or the infringement

( O1O'2920'8855 )PCASH( O1O'2920'8855 ) As the ultimate and final complaint handling body of the government, the ACRC also acts as counsellor for various inquiries relating to administrative work, including ordinance, system, procedure, and responsible organizations.

CHAPTER - 6 HANDLING COMPLAINTS 1. What is a complaint? 32 In vigilance parlance, any source of information about a vigilance misdeed in the organization is a complaint. Para 3.1 of the Vigilance Manual (2005 Ed) defines complaint as “Receipt of information about corruption, malpractice or misconduct on the part of public servants, from whatever source, would be termed as a complaint. ” Further para 3.2.1 of the above manual gives a non-exhaustive list of what all constitute complaint.Thus, an inspection report, press clipping, property transaction reports under the Conduct Rules, etc. fall within the ambit of complaint, if they throw any light on the misdeed in the organization. Even in the complaints received from the public or the employees of the organization, there used to be umpteen instances when the author might not have intended that to be a complaint but the communication provided valuable information about an organized crime in the organization and therefore it was treated and registered as a complaint. Some such instances are:

A Guaranteed Way To Find A Great Skin Care Specialist In One Day You should always be as honest and communicative as possible when explaining health conditions to your doctor; in response, they are going to offer effective alternatives during your visit. In order to communicate effectively with your Skincare specialist, you need to interact by asking educated questions. If you're unhappy with your Skincare specialist, follow our recommendations to help find a much better one. When your healthcare professional practitioner announces their retirement, immediately request a referral for a new New York City Dermatologist. Searching for a new New York City Dermatologist is difficult even when you set aside the time to start your search. Do not delay in asking for referrals from your healthcare professional practitioner or his or her personnel members. It's advisable to have a list of several health care providers you could select from. Everyone looks for a Skincare specialist with knowledge, particular skills, and a lot of experience practicing medicine, as well as an appealing manner. Many patients believe that their New York City Dermatologist's age is also an important factor. Older Skincare specialists are regarded as more experienced, although they might be too old school to simply accept new technologies. In contrast, people see younger Skincare specialists as more open-minded and technologically-experienced. In every state, there is a Healthcare professional Board that exists to handle patients' complaints about health care professionals. It is within your legal rights to contact the board if you certainly are a victim of malpractice or poor treatment. The healthcare professional board handles and investigates all cases against a Skincare specialist about malpractice or negligence claims. Legally, healthcare professional records have to be maintained for a certain amount of time because it's vital to your overall health care. You ought to be aware of where your healthcare professional records are being held and how long they'll be there in the event you need to access them. It's suggested that you retain your own information, so make sure to request duplicates of your healthcare professional history, even though you are required to pay a fee in order to receive them. Some New York City Dermatologists will charge a fee for making copies of your records. Truly dedicated healthcare staff make an effort to improve the physical and emotional state of each and every person they meet by treating them with compassion and respect. A qualified healthcare professional professional can provide you with the best treatments to improve your health. Taking the time to listen to concerns and afterwards to find the best possible treatment options are two things that every great New York City Dermatologist does. If your healthcare professional professional does not fit these general rules, you should seek a new one immediately. Bobby Buka, MD For more information, Visit us at : Best Dermatologist in NYC Address : 220 Front St New York, NY 10038 Phone : (212) 385-3700

Avoiding Chargebacks "Depending on the type of business, the frequency of charge backs will be higher for some businesses and more difficult to defend. Learning15 the proper way to handle a customer chargeback will help the owner and reduce the frequency. Having to pay charge backs can be very costly to the business owner resulting in losses. It could also be very discouraging to a new business owner knowing that he has to pay a penalty, as well as refund services rendered. It would be a good idea to be aware of the things about which your customers complain frequently and make it a goal to correct, improve, or remove it. It would be very unfortunate to learn of a damaging remark about your operation made on the Internet, rather than face- to- face. Make it a point to inquire of your customer whether he was dissatisfied. Make conversation with your customer and if the customer has a complaint, make every effort to resolve it as soon as possible. Charge backs could get very costly and sometimes settling the dispute with the customer could save you money. However, there will be times when the refund should not be given or attempts to settle this on the spot should not be made. The business owner will have to use his own judgment. Jesus counsels us to “Love your enemies, do good to them which hate you, Luke 6:27, (KJV).” No doubt some business owners will have difficulty doing this when the occasion arises, and some may have learned that this is the way to go. But, I encourage you to try this. As you do more and more business, you will find this to be a very necessary way for you to resolve conflicts in your business. It will be easier to do this than to resist, as Jesus said in Matthew 5:25 (KJV), “Agree with thine adversary quickly whilst thou art in the way with him.; lest at any time the adversary deliver thee to the judge, and the judge deliver thee to the officer, and thou be cast into prison.” Being cast into prison may be an extreme outcome, but we can avoid further conflicts if we would just humble ourselves and strive to resolve our conflicts. If it is any consolation, there are rewards for acting with love. Luke 6:35 says, “But love thee your enemies and do good and lend, hoping for nothing again; and your reward shall be great, and ye shall be the children of the Highest: for he is kind unto the unthankful and to the evil.” As one can see, business owners have a higher degree of responsibility because of the number of people with whom he/she interacts.

The truth is this: They don’t have a traffic problem! They have a conversion problem. When you really think about it, this traffic complaint makes zero sense. How can you have a traffic problem when digital marketing has made traffic more abundant then it’s ever been? The real issue here is not in buying traffic. Anyone with an internet connection and a credit card can do that. The

am impressed with how well they do in a world where street crime seems to be increasing exponentially. There is an obvious economic relationship between the amount of “free crime” at the top of the economic food chain, and the increases in poverty, hopelessness addiction and street crime at the bottom. The police are doing a great job (on the streets) in my view. If memory serves me they responded to 35,000 calls in one year with their $40 million dollar budget. However, the public must know that they (police) rarely respond or get involved in high value economic crime, and often they tell victims of million dollar crimes, that their complaint is a “civil matter” and should be dealt with in the civil courts. They do a great job at the level of street safety and property protection, but at most crimes over a certain financial level, or complexity, they defer to others. Police do not appear to function in government buildings and office suites, like they do in the streets. My government has offices for high value economic crimes. These are commercial crime police units called the RCMP Integrated Markets Enforcement Teams. (RCMP IMET) By some coincidence they also operate on a budget in the neighborhood of $40 Million dollars…but $40 Million is what they have for the protection of the entire country of Canada. They handle perhaps a dozen cases a year, and we rarely hear of a successful prosecution. I believe it is intentional. No person power finds it wise…to investigate persons in power.

Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.

A college student who wants to file a complaint of sexual assault within the campus disciplinary system informs a university employee such as an assistant dean for student life, or perhaps the Title IX coordinator. That person eventually forwards the complaint to a university disciplinary panel that may be composed of, for example, an associate dean with a master's degree in English literature, a professor of chemistry, and a senior majoring in anthropology. Unlike criminal prosecutors, members of the disciplinary panels do not have access to subpoena powers or to crime labs. They often have no experience in fact-finding, arbitration, conflict resolution, or any other relevant skill set. There is, to put it mildly, little reason to expect such panels to have the experience, expertise, and resources necessary to adjudicate a contested claim of sexual assault. Making matters worse, most campus tribunals ban attorneys for the parties (even in an advisory capacity), rules of procedure and evidence are typically ad hoc, and no one can consult precedents because records of previous disputes are sealed due to privacy considerations. Campus "courts" therefore have an inherently kangoorish nature. Even trained police officers and prosecutors too often mishandle sexual assault cases, so it's not surprising that the amateurs running the show at universities tend to have a poor record. And indeed, some victims' advocacy groups, such as the Rape, Abuse and Incest National Network (RAINN), oppose having the government further encourage the campus judicial system to primarily handle campus sexual assault claims, because that means not treating rape as a serious crime. A logical solution, if federal intervention is indeed necessary, would be for OCR [US Department of Education's Office of Civil Rights] to mandate that universities encourage students who complain of sexual assault to report the assault immediately to the police, and that universities develop procedures to cooperate with police investigations. Concerns about victims' well-being when prosecutors decline to pursue a case could also be adjudicated in a real court, as a student could seek a civil protective order against her alleged assailant. OCR could have mandated or encouraged universities to cooperate with those civil proceedings, which in some cases might warrant excluding an alleged assailant from campus.

There are two distinct types of complaints that you will receive: 1. Complaints about an executive’s behavior 2. Complaints about an executive’s competency or performance Generally, the best way to handle the first type of complaint is to get the complaining executive and the targeted executive in the room together and have them explain themselves. Usually, simply having this meeting will resolve the conflict and correct the behavior and improve the relationship (if it was actually broken). Do not attempt to address behavioral issues without both executives in the room. Doing so will invite manipulation and politics. Complaints of the second type are both more rare and more complex. If one of your executives summons the courage to complain about the competency of one of their peers, then there is a good chance that either the complainer or the targeted executive has a major problem. If you receive this type of complaint, you will generally have one of two reactions: they will be telling you something that you already know, or they’ll be telling you shocking news.

Woven was founded on the belief that the key to growth in today’s highly competitive and ever-changing environment is through the delivery of exceptional experiences. Woven provide outsourced call answering and customer complaints handling services.

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit.

Microaggression complaints arise from a culture of victimhood in which individuals and groups display a high sensitivity to slight, have a tendency to handle conflicts through complaints to authorities and other third parties, and seek to cultivate an image of being victims who deserve assistance.

Habitat. The environmental niche occupied by a plant reflects stresses and conditions which it has had to adapt to, and these often correspond to conditions in the organism. Plants which grow in wet situations often relate to organ systems which handle dampness in the body, such as the lymphatics and kidneys. They correspond to diseases produced by an excess of dampness—respiratory problems, mucus, lymphatic stagnation, swollen glands, kidney and bladder problems, intermittent fever and rheumatic complaints (rheuma = dampness in Greek). Here we think of Horsetail (low, wet sands/kidneys), Eryngo (salty, sandy seashores/kidneys), Gravel Root (swamps/kidneys), Swamp Milkweed (swamps/kidneys), Hydrangea (sides of streams/kidneys), Boneset (wet soils/joints and fever), Willow (low ground/joints and fever), Meadowsweet (low ground/rheumatic pains, intermittent fever), Northern White Cedar (cedar swamps and margins of lakes/lymphatics), Labrador Tea (cedar swamps and margins of lakes/lymphatics), various Knotweeds (low ground/kidneys), Sweet Flag (swamps/mucus, lungs and joints), Angelica (damp, shady, cool valleys/damp, cold rheumatic and respiratory conditions). It is interesting to note that sandy, gravely soils are also a signature for kidney remedies (Horsetail, Eryngo, Gravel Root, Gromwell, False Gromwell, Uva ursi, etc.)

I had a mysterious prolonged UTI of unknown cause in 2007 that all medical UTI testing proved negative. A year later in 2008 my doctor was stating ‘He has a plethora of multi-system complaints with no specificity.’ I had been working at an astronomical facility that used a large amount of mercury and had been handling rubber filled mercury systems with no personal protective equipment, such as gloves and respirators. The Kitt Peak National Observatory (KPNO) where I worked provided no industry recognized training in the safe handling of mercury.

He looked up at a massive black bird that had landed on the head of the figure on the fountain and was cawing at them relentlessly. “I do not handle complaints in person,” he said to the bird. “Please contact us via our website.” This seemed to satisfy the bird. It flew away.

to this day I don’t know How To Write. I just write any old way it comes into my mind to write and just as fast as it comes into my mind. And that’s the way I wrote “Nightfall.” Mr. Campbell never sends letters of acceptance. He sends checks, instead, and very promptly, and that is an excellent way of handling the matter. I always found it thrilling. I received a check for “Nightfall” but my initial pang of delight was almost instantly snuffed out by the fact that Mr. Campbell had made a mistake. Standard payment at that time was a munificent 1 ¢ a word. (No complaints, folks; I was glad to get it.) The story was 12,000 words long and therefore I expected $120.00, but the check was for $150.00. I groaned. It would be so simple to cash the check and ask no questions, but the Ten Commandments, as preached to me by my stern and rockbound father, made it absolutely necessary to call Mr. Campbell at once and make arrangements for a new and smaller check. It turned out there was no mistake. The story seemed so good to Mr. Campbell that he gave me a bonus of ¼ ¢ a word.

From their mentors, therapists need to learn how to weather storms of negative feeling coming directly at them from miserable people, how to keep their self-esteem when being relentlessly devalued, how to recognize and deal with the grain of truth in patients’ complaints about them, how to handle their traumatic internal responses to searing accounts of trauma, how to bear ugly and personally alien feelings in themselves, how to tolerate uncertainty, how to set boundaries with people who feel wounded by reasonable limits, how to maintain an unnatural level of secret keeping, how to find hope when clients fill the office with their despair, how to manage anxieties that a patient may die by suicide, and other emotionally taxing lessons.

Habitat. The environmental niche occupied by a plant reflects stresses and conditions which it has had to adapt to, and these often correspond to conditions in the organism. Plants which grow in wet situations often relate to organ systems which handle dampness in the body, such as the lymphatics and kidneys. They correspond to diseases produced by an excess of dampness—respiratory problems, mucus, lymphatic stagnation, swollen glands, kidney and bladder problems, intermittent fever and rheumatic complaints (rheuma = dampness in Greek). Here we think of Horsetail (low, wet sands/kidneys), Eryngo (salty, sandy seashores/kidneys), Gravel Root (swamps/kidneys), Swamp Milkweed (swamps/kidneys), Hydrangea (sides of streams/kidneys), Boneset (wet soils/joints and fever), Willow (low ground/joints and fever), Meadowsweet (low ground/rheumatic pains, intermittent fever), Northern White Cedar (cedar swamps and margins of lakes/lymphatics), Labrador Tea (cedar swamps and margins of lakes/lymphatics), various Knotweeds (low ground/kidneys), Sweet Flag (swamps/mucus, lungs and joints), Angelica (damp, shady, cool valleys/damp, cold rheumatic and respiratory conditions).

Grammie, did God really speak to you?” “Charlie, I wouldn’t say He spoke in words, but He does speak to my heart. It took me many years to learn to listen, but when I did, it changed my life. God doesn’t mind hearing our grievances against Him, our complaints about life, or even how angry we are when things don’t go our way. He’s big enough to handle our disappointments. It’s when we get through with our railings that we need to stop and listen. Often God’s voice is still and silent. Sometimes it’s as bold as lightning and as loud as thunder. But if we don’t give Him time to speak, we’ll never know what He has to say.

No need for psychiatric contortions; no shock waves; no need to conjure up deep-seated anxieties and conflicts. It is combat exhaustion—instead of something ominous and mysterious. It is, quite simply, just having had too much. Of course, in more technical terms, combat exhaustion can be thought of as an abnormal reaction to the stress of combat, its manifestation being unique to the person who develops it, channeled into a specific form by the person’s own individual personality and background experience. But it is only one of many abnormal reactions. A soldier who has had too much might choose to surrender or convulsively go forward. He might panic and get killed; he could get himself wounded or wound himself; he might even go to the chaplain or decide on the relative safety of a stockade. He might—if he’s so disposed—develop psychosomatic complaints, get angry, or, in some cases, become totally unreasonable. He can become neurotic, begin to shake, refuse to move, or go completely hysterical. He might even become grossly psychotic—hold imaginary rifles, hear voices, or see his grandmother in every chopper that flies by. “You will be treating these men, and the treatment is simple. For most it will just be rest. In more severe cases, those soldiers whose functioning is beginning to be impaired, who can’t rest, you will medically put to sleep. They are given enough thorazine to put them out and left alone for a day or two. They too, though, like the troopers who are merely resting, stay near the aid station. The more disturbed patients, those troopers who for the moment may be truly disoriented, who have completely stopped functioning, who for any number of reasons appear to need more than a short rest, are sent to an evacuation hospital. But they are never lost to their units. Their group identity is never tampered with, and they know they will be going back. And they do go back. And they are accepted by their units. Believe me, the casual, yet efficient way it is all handled, the official emphasis on health rather than disease, and the lack of mumbo-jumbo have taken the stigma out of having had too much. To the men, it is just something that happens; and more important, it is something they realize can happen to anyone. It is handled that way and it is presented that way. “Gentlemen, it works.

Sinclair James International Review: What to With Your Pets on a Flight Most of the times, most pet owners do not know what to do with their pets when on a flight. To make it easier, we have allotted today’s feature for pet owners and address their challenges when flying with their pets. Whether you are flying with your pet or it is flying without you, it is important to choose an airline that serves the entire route from beginning to end. After finding your airline, you will need to know their pet policies. Will the airline allow your dog or cat to fly in the cabin with you? What are the restrictions? Will your pet need to travel in the cargo hold? Health Certificate A health certificate is required when shipping your pet as cargo. Most airlines will require a health certificate for all pets checked as baggage. Some destination states may require a health certificate for your pet such as health cities like Manila, Philippines or Singapore. It is best to ask you veterinarian for more requirements. If a health certificate is required, it must be issued by a licensed veterinarian within 10 days of transport. It must be authentic and not fraud. Airlines now have a lot of ways to know the authenticity of your documents. It must include: • shipper’s name and address • tag numbers or tattoos assigned to the animal • age of the animal being shipped (USDA regulations require animals be at least 10 weeks old and fully weaned before traveling) • statement that the animal is in good health (If the shipper knows that the pet is pregnant, it must be noted on the health certificate) • list of administered inoculations, when applicable • signature of the veterinarian • date of the certificate Live Animal Checklist/Confirmation of Feeding When you check in your pet, you will be asked to complete a live animal checklist. When you sign this checklist, you are confirming that your pet has been offered food and water within four hours of check-in. On the checklist, you must also provide feeding and watering instructions for a 24-hour period. If in-transit feeding is necessary, you must provide food. This is to avoid any complaints of improper handling of animals on board. Tranquilizers The use of pet tranquilizers at high altitudes is unpredictable. If you plan to sedate your pet, you must have written consent from the pet’s veterinarian. This information must be attached to the kennel. Please keep in mind that some airline agents cannot administer medication of any kind.

Are you prepared to brave the negative reactions, comments, criticisms, and complaints that may arise from owning your authentic self? Can you handle it? Some people can’t. They live without expressing the authenticity of what abides deep within them because the approval of others is more important to them than self-approval.

records in any form I request under the Health Insurance Portability and Accountability Act within thirty days and for a reasonable handling and processing fee. If this material is not quickly forthcoming, I will file a complaint with the federal Health and Human Services’ Office for Civil Rights, which prosecutes HIPPA violations. Sincerely, 3. TO CHALLENGE OUTRAGEOUS CHARGES/BILLING ERRORS Dear Sirs or Madam: I’m writing to protest what I regard as excessive charges for my operation/hospitalization/procedure at your medical facility. The operation/hospitalization/procedure was billed to my insurer/me at $__________,__________. This total included several itemized charges that were well above norms for our nation and our region, such as a $__________,__________ charge for __________ and a $__________,__________ charge for __________. The Healthcare Bluebook says a “fair price” is $__________,__________ and $__________,__________. Likewise, my bill includes entries for treatments I simply did not receive, such as $__________ for __________ and $__________ for __________. Before sending in any payment, I’m requesting that your billing and coding department review my chart to revise the charges, or explain to me the size and the nature of such entries. I have been a loyal customer of your hospital for many years and have been happy with my excellent medical care. But if these billing issues are not resolved, I feel compelled to report them to the state attorney general/consumer protection agency, to investigate fraudulent or abusive billing practices. Sincerely,

Raven felt a stirring in her mind. Raven? You fear for your safety. Mikhail was heavy with sleep, fighting his way up through the layers to the surface. Now she was worried. Mikhail was a question mark in her mind. She didn’t know what he would do, only that he felt protective toward her. For herself, for Mikhail, for Jacob, she needed to make Jacob understand that she wanted no part of him. I can handle this, she sent a sharp reassurance. “Jacob.” She used a firm schoolmarm tone. “I think you should leave and go back to the inn. I’m not the kind of woman to be bullied by your attitude. This is harassment, and I”ll have no compunction about registering a complaint with the local police, or whatever they’re called.” She held her breath. Deep inside her mind, she could feel Mikhail. Still like a predator. “Fine, Raven, sell yourself to the highest bidder like some whore. Try to find yourself a rich husband. He’ll use you and dump you, that’s what men like Dubrinsky do! The two of you deserve one another. And don’t come crying to me when he leaves you pregnant and alone.” Jacob shouted. He spat out a few additional ugly words and stomped away. Raven let out her breath slowly, thankfully. See--she forced laughter into her thoughts--I took care of the problem all by my little feminine self. Amazing, isn’t it?