Communicate Expectations Quotes

How do you expect to communicate with the ocean, when you can’t even understand one another?

When it comes to meditation, one minute is better than zero. Something is an improvement from nothing.

Focusing on and prioritizing civil discourse ensures that you don’t miss great opportunities to learn and grow with others.

Though civil discourse may be especially challenging to facilitate during fractured times, the process itself has stood the test of time for centuries.

O Deep Thought computer," he said, "the task we have designed you to perform is this. We want you to tell us...." he paused, "The Answer." "The Answer?" said Deep Thought. "The Answer to what?" "Life!" urged Fook. "The Universe!" said Lunkwill. "Everything!" they said in chorus. Deep Thought paused for a moment's reflection. "Tricky," he said finally. "But can you do it?" Again, a significant pause. "Yes," said Deep Thought, "I can do it." "There is an answer?" said Fook with breathless excitement. "Yes," said Deep Thought. "Life, the Universe, and Everything. There is an answer. But, I'll have to think about it." ... Fook glanced impatiently at his watch. “How long?” he said. “Seven and a half million years,” said Deep Thought. Lunkwill and Fook blinked at each other. “Seven and a half million years...!” they cried in chorus. “Yes,” declaimed Deep Thought, “I said I’d have to think about it, didn’t I?" [Seven and a half million years later.... Fook and Lunkwill are long gone, but their descendents continue what they started] "We are the ones who will hear," said Phouchg, "the answer to the great question of Life....!" "The Universe...!" said Loonquawl. "And Everything...!" "Shhh," said Loonquawl with a slight gesture. "I think Deep Thought is preparing to speak!" There was a moment's expectant pause while panels slowly came to life on the front of the console. Lights flashed on and off experimentally and settled down into a businesslike pattern. A soft low hum came from the communication channel. "Good Morning," said Deep Thought at last. "Er..good morning, O Deep Thought" said Loonquawl nervously, "do you have...er, that is..." "An Answer for you?" interrupted Deep Thought majestically. "Yes, I have." The two men shivered with expectancy. Their waiting had not been in vain. "There really is one?" breathed Phouchg. "There really is one," confirmed Deep Thought. "To Everything? To the great Question of Life, the Universe and everything?" "Yes." Both of the men had been trained for this moment, their lives had been a preparation for it, they had been selected at birth as those who would witness the answer, but even so they found themselves gasping and squirming like excited children. "And you're ready to give it to us?" urged Loonsuawl. "I am." "Now?" "Now," said Deep Thought. They both licked their dry lips. "Though I don't think," added Deep Thought. "that you're going to like it." "Doesn't matter!" said Phouchg. "We must know it! Now!" "Now?" inquired Deep Thought. "Yes! Now..." "All right," said the computer, and settled into silence again. The two men fidgeted. The tension was unbearable. "You're really not going to like it," observed Deep Thought. "Tell us!" "All right," said Deep Thought. "The Answer to the Great Question..." "Yes..!" "Of Life, the Universe and Everything..." said Deep Thought. "Yes...!" "Is..." said Deep Thought, and paused. "Yes...!" "Is..." "Yes...!!!...?" "Forty-two," said Deep Thought, with infinite majesty and calm.

Intelligence is not expecting people to understand what your intent is; it is anticipating how it will be perceived.

You can’t selectively numb your anger, any more than you can turn off all lights in a room, and still expect to see the light.

In the track of fear we have so many conditions, expectations, and obligations that we create a lot of rules just to protect ourselves against emotional pain, when the truth is that there shouldn't be any rules. These rules affect the quality of the channels of communication between us, because when we are afraid, we lie. If you have the expectation that I have to be a certain way, then I feel the obligation to be that way.The truth is I am bot what you want me to be. When I am honest and I am what I am, you are already hurt, you are mad. Then I lie to you, because I'm afraid of your judgment. I am afraid you are going to blame me, find me guilty, and punish me.

Art isn't only a painting. Art is anything that's creative, passionate, and personal. And great art resonates with the viewer, not only with the creator. What makes someone an artist? I don't think is has anything to do with a paintbrush. There are painters who follow the numbers, or paint billboards, or work in a small village in China, painting reproductions. These folks, while swell people, aren't artists. On the other hand, Charlie Chaplin was an artist, beyond a doubt. So is Jonathan Ive, who designed the iPod. You can be an artists who works with oil paints or marble, sure. But there are artists who work with numbers, business models, and customer conversations. Art is about intent and communication, not substances. An artists is someone who uses bravery, insight, creativity, and boldness to challenge the status quo. And an artists takes it personally. That's why Bob Dylan is an artist, but an anonymous corporate hack who dreams up Pop 40 hits on the other side of the glass is merely a marketer. That's why Tony Hsieh, founder of Zappos, is an artists, while a boiler room of telemarketers is simply a scam. Tom Peters, corporate gadfly and writer, is an artists, even though his readers are businesspeople. He's an artists because he takes a stand, he takes the work personally, and he doesn't care if someone disagrees. His art is part of him, and he feels compelled to share it with you because it's important, not because he expects you to pay him for it. Art is a personal gift that changes the recipient. The medium doesn't matter. The intent does. Art is a personal act of courage, something one human does that creates change in another.

Language is not made to be believed but to be obeyed, and to compel obedience newspapers, news, proceed by redundancy, in that they tell us what we ‘must’ think, retain, expect, etc. language is neither informational nor communicational. It is not the communication of information but something quite different: the transmission of order-words, either from one statement to another or within each statement, insofar as each statement accomplishes an act and the act is accomplished in the statement

Globalization has enriched the planet beyond belief, leading to ever-increased demands of perfection. And thanks to 24/7 communications, we all instantaneously know when these expectations aren't met.

When I say 'I won't hurt you', it's a promise, which can and will be kept but it does not come from me without a breakdown of what it means. It does not mean we will never disagree, nor does it mean that you will always like everything which I say or do. It does not mean that you will never hurt yourself by behaving in a way which is damaging to a relationship or by behaving in a way which would ultimately result in my withdrawal from your life. What it does mean is that I can promise all that I expect in terms of loyalty, honor and respect. It means I am faithful. It also means that I will not intentionally or carelessly behave in a way which causes upset or doubt. It means, at the lowest level, 'You will break these terms before I do.' Communication is essential. Trust is paramount. Be completely honest and don't make promises that you can't keep, that's all.

Communicating our expectations is brave and vulnerable. And it builds meaningful connection and often leads to having a partner or friend who we can reality-check with.

Whenever the need for some pretense of communication arises, those who profit from our oppression call upon us to share our knowledge with them. In other words, it is the responsibility of the oppressed to teach the oppressors their mistakes. I am responsible for educating teachers who dismiss my children’s culture in school. Black and Third World people are expected to educate white people as to our humanity. Women are expected to educate men. Lesbians and gay men are expected to educate the heterosexual world. The oppressors maintain their position and evade responsibility for their own actions. There is a constant drain of energy which might be better used in redefining ourselves and devising realistic scenarios for altering the present and constructing the future.

Don’t assume your partner knows about everything you expect in a relationship. Let them know. A relationship should be based on communication, not on assumptions.

You just have to let go of your ego, think about what the other person wants from you, and to consciously take simple but definite steps to bridge the communication gap.

To lie is to intentionally mislead others when they expect honest communication.

Men mistakenly expect women to think, communicate, and react the way men do; women mistakenly expect men to feel, communicate, and respond the way women do.

In a respectful relationship, each person understands, “I am responsible to know what is going on inside me and communicate it to you. I do not expect you to know it, nor will I allow you to assume that you know it. And I will not make assumptions about what is going on inside you.

Music communicates to us emotionally through systematic violations of expectations.

I cook better than you," Nick corrected absently. "I think monkeys can probably be taught to cook better than you." "I'd like to have a monkey that cooked for me," said Jamie. " I would pay him in bananas. His name would be Alphonse." "I agree, that would be awesome." Mae said. "People would come for dinner just to see the monkey chef." "You're raving," Nick said, defrosting chicken in the microwave. Mae was a bit impressed with how he seemed to look at the appliance and instantly comprehend its mysteries, when she'd been heating up ready-made meals for years by a method of pressing random buttons and hoping. " I know that's the only way Jamie communicates with people, but I expected better of you, Mavis." "We're cutting out the whole Mavis thing right now, Nick," Mae said warningly. "How many bananas would be good payment for a monkey?" Jamie wanted to know. " I would want to pay Alphonse a fair wage.

The characteristics of healthy boundaries include self-respect; non-tolerance of abuse or disrespect; responsibility for exploring and nurturing personal potential; two-way communication of wants, needs, and feelings; expectations of reciprocity; and sharing responsibility and power.

People with a secure attachment style know how to communicate their own expectations and respond to their partner’s needs effectively without having to resort to protest behavior.

ART The world is full of confusion and contradiction. We cannot expect to do anything that is absolutely right. We can only measure rightness by the truth within ourselves. And our own truth will never be quite the same as somebody else's. I wish that I could touch you and be sure that it was the right thing to do. I only want to touch you briefly. Just once so that you will know. We are flesh and blood and full of faults. But we are also full of warmth. The world is full of confusion but there is compassion in its midst. communication via simple touch can transmit so much of us in just one minute. Like a painting or a piece of music. I want to touch your soul. I only wish I could be sure it was the right thing to do.

Unspoken boundaries are invisible, and they often sound like “They should’ve known better” or “Common sense would say . . .” Common sense is based on our own life experiences, however, and it isn’t the same for everyone. That’s why it’s essential to communicate and not assume that people are aware of our expectations in relationships. We must inform others of our limits and take responsibility for upholding them.

APPROACH THIS DAY WITH AWARENESS OF WHO IS BOSS. As you make plans for the day, remember that it is I who orchestrate the events of your life. On days when things go smoothly, according to your plans, you may be unaware of My sovereign Presence. On days when your plans are thwarted, be on the lookout for Me! I may be doing something important in your life, something quite different from what you expected. It is essential at such times to stay in communication with Me, accepting My way as better than yours.

Anger is an assertion of rights and worth. It is communication, equality, and knowledge. It is intimacy, acceptance, fearlessness, embodiment, revolt, and reconciliation. Anger is memory and rage. It is rational thought and irrational pain. Anger is freedom, independence, expansiveness, and entitlement. It is justice, passion, clarity, and motivation. Anger is instrumental, thoughtful, complicated, and resolved. In anger, whether you like it or not, there is truth. Anger is the demand of accountability, It is evaluation, judgment, and refutation. It is reflective, visionary, and participatory. It's a speech act, a social statement, an intention, and a purpose. It's a risk and a threat. A confirmation and a wish. It is both powerlessness and power, palliative and a provocation. In anger, you will find both ferocity and comfort, vulnerability and hurt. Anger is the expression of hope. How much anger is too much? Certainly not the anger that, for many of us, is a remembering of a self we learned to hide and quiet. It is willful and disobedient. It is survival, liberation, creativity, urgency, and vibrancy. It is a statement of need. An insistence of acknowledgment. Anger is a boundary. Anger is boundless. An opportunity for contemplation and self-awareness. It is commitment. Empathy. Self-love. Social responsibility. If it is poison, it is also the antidote. The anger we have as women is an act of radical imagination. Angry women burn brighter than the sun. In the coming years, we will hear, again, that anger is a destructive force, to be controlled. Watch carefully, because not everyone is asked to do this in equal measure. Women, especially, will be told to set our anger aside in favor of a kinder, gentler approach to change. This is a false juxtaposition. Reenvisioned, anger can be the most feminine of virtues: compassionate, fierce, wise, and powerful. The women I admire most—those who have looked to themselves and the limitations and adversities that come with our bodies and the expectations that come with them—have all found ways to transform their anger into meaningful change. In them, anger has moved from debilitation to liberation. Your anger is a gift you give to yourself and the world that is yours. In anger, I have lived more fully, freely, intensely, sensitively, and politically. If ever there was a time not to silence yourself, to channel your anger into healthy places and choices, this is it.

The code-of-ethics playlist: o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy. o Pride yourself in the diversity of your experience and know that you have a lot to offer. o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation. o Have balance in your life and help others to do the same. o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities. o Be approachable, listen carefully, and look people directly in the eyes when speaking. o Be involved, know what is expected from you, and let others know what is expected from them. o Recognize and acknowledge achievement. o Celebrate, relive, and communicate your successes on an ongoing basis.

Just as rapport-building has a good reputation, explicitness applied by women in this culture has a terrible reputation. A woman who is clear and precise is viewed as cold, or a bitch, or both. A woman is expected, first and foremost, to respond to every communication from a man. And the response is expected to be one of willingness and attentiveness. It is considered attractive if she is a bit uncertain (the opposite of explicit). Women are expected to be warm and open, and in the context of approaches from male strangers, warmth lengthens the encounter, raises his expectations, increases his investment, and, at best, wastes time. At worst, it serves the man who has sinister intent by providing much of the information he will need to evaluate and then control his prospective victim.

feelings result from how we choose to receive what others say and do, as well as from our particular needs and expectations in that moment.

A personal brand is a promise of performance that creates expectations in its audience. Done well, it clearly communicates the values, personality, and abilities of the person behind it.

• I’ll remember that everyone is responsible for their own feelings and for expressing their needs clearly. Beyond common courtesy, it isn’t up to me to guess what others want. Communicating Clearly and Actively Seeking the Outcomes I Want • I won’t expect people to know what I need unless I tell them. Caring about me doesn’t mean they automatically know what I’m feeling. • If people close to me upset me, I’ll use my pain to identify my underlying need. Then I’ll use clear, intimate communication to provide guidance on how they could give it to me. • When my feelings are hurt, I’ll try to understand my reaction first. Did something trigger feelings from my past, or did the person really treat me insensitively? If someone was insensitive, I’ll ask him or her to hear me out. • I’ll be thoughtful to other people, and if they aren’t thoughtful in return, I’ll ask them to be more considerate and then let it go. • I’ll ask for something as many times as it takes to get a clear answer. • When I get tired of interacting, I’ll politely speak up, asking if we can continue our contact at another time. I’ll explain kindly that I’m just out of gas at the moment.

What people need to accept is that it is there responsibility to communicate what they need and what they feel, and to realize that they cannot expect someone else magically to make them happy. People want to be made happy, instead of making themselves happy

If you work closely with your users, sharing their expectations and communicating what you're doing, then there will be few surprises when the project gets delivered. This is a BAD THING. Try to surprise your users. Not scare them, mind you, but /delight/ them.

A better strategy for shifting other’s expectations about your work is to consistently deliver what you promise instead of consistently explaining how you’re working.

One of the emotional affordances of digital communication is that one can always hide behind deliberated nonchalance.

In those years before mobile phones, email and Skype, travelers depended on the rudimentary communications system known as the postcard. Other methods--the long-distance phone call, the telegram--were marked "For Emergency Use Only." So my parents waved me off into the unknown, and their news bulletins about me would have been restricted to "Yes, he's arrived safely,"and "Last time we heard he was in Oregon," and "We expect him back in a few weeks." I'm not saying this was necessarily better, let alone more character-forming; just that in my case it probably helped not to have my parents a button's touch away, spilling out anxieties and long-range weather forecasts, warning me against floods, epidemics and psychos who preyed on backpackers.

Nakata never went into these conversations with cats expecting to be able to easily communicate everything. You have to anticipate a few problems when cats and humans try to speak to each other.

To set us on a clear path, it is important to communicate well, at least with ourselves. To know what we want, to know what we mean, and to learn to express ourselves clearly, with as little confusion as possible. If you are confused about yourself, you can expect to be misunderstood by those around you. You have to set your mind straight, and that is a task that no one else can undertake for you.

The words, I love you, are empty without clarification. Women prefer to be told what they can expect. It is measurable like a Weight Watcher’s diet, with extra points at the end of the week if you don’t cheat.

Two features in his personality make-up stand out as particularly pathological. The first is his ‘paranoid’ orientation toward the world. He is suspicious and distrustful of others, tends to feel that others discriminate against him, and feels that others are unfair to him and do not understand him. He is overly sensitive to criticism that others make of him, and cannot tolerate being made fun of. He is quick to sense slight or insult in things others say, and frequently may misinterpret well-meant communications. He feels the great need of friendship and understanding, but he is reluctant to confide in others, and when he does, expects to be misunderstood or even betrayed. In evaluating the intentions and feelings of others, his ability to separate the real situation from his own mental projections is very poor. He not infrequently groups all people together as being hypocritical, hostile, and deserving of whatever he is able to do to them. Akin to this first trait is the second, an ever -present, poorly controlled rage--- easily triggered by any feelings of being tricked, slighted, or labeled inferior by others. For the most part, his rages in the past have been directed at authority figures (297).

INTEGRITY—Did I do my best? EXPECTATION—Did I please my sponsor? RELEVANCE—Did I understand and relate to the audience? VALUE—Did I add value to the people? APPLICATION—Did I give people a game plan? CHANGE—Did I make a difference?

Could you try not aiming so much?" he asked me, still standing there. "If you hit him when you aim, it'll just be luck." He was speaking, communicating, and yet not breaking the spell. I then broke it. Quite deliberately. "How can it be luck if I aim?" I said back to him, not loud (despite the italics) but with rather more irritation in my voice than I was actually feeling. He didn't say anything for a moment but simply stood balanced on the curb, looking at me, I knew imperfectly, with love. "Because it will be," he said. "You'll be glad if you hit his marble — Ira's marble — won't you? Won't you be glad? And if you're glad when you hit somebody's marble, then you sort of secretly didn't expect too much to do it. So there'd have to be some luck in it, there'd have to be slightly quite a lot of accident in it.

If you put yourself in the emotion that you want from others, you are more likely to receive it.

In the travellers’ world, social media have enlarged the generation gap. The internet has brought a change in the very concept of travel as a process taking one away from the familiar into the unknown. Now the familiar is not left behind and the unknown has become familiar even before one leaves home. Unpredictability – to my generation the salt that gave travelling its savour – seems unnecessary if not downright irritating to many of the young. The sunset challenge – where to sleep? – has been banished by the ease of booking into a hostel or organised campsite with a street plan provided by the internet. Moreover, relatives and friends evidently expect regular reassurance about the traveller’s precise location and welfare – and vice versa, the traveller needing to know that all is well back home. Notoriously, dependence on instant communication with distant family and friends is known to stunt the development of self-reliance. Perhaps that is why, amongst younger travellers, one notices a new timidity.

NVC heightens our awareness that what others say and do may be the stimulus, but never the cause, of our feelings. We see that our feelings result from how we choose to receive what others say and do, as well as from our particular needs and expectations in that moment. With this third component, we are led to accept responsibility for what we do to generate our own feelings.

It never pleases me to punish willful disobedience, Isabel. Having to punish you for that sort of thing means I’ve failed to communicate what it is I expect out of you. It means I’m failing you as a Dom if you don’t understand what my wants and needs are, and I hate failing at anything.

I recently consulted to a therapist who felt he had accomplished something by getting his dissociative client to remain in her ANP throughout her sessions with him. His view reflects the fundamental mistake that untrained therapists tend to make with DID and DDNOS. Although his client was properly diagnosed, he assumed that the ANP should be encouraged to take charge of the other parts at all times. He also expected her to speak for them—in other words, to do their therapy. This denied the other parts the opportunity to reveal their secrets, heal their pain, or correct their childhood-based beliefs about the world. If you were doing family therapy, would it be a good idea to only meet with the father, especially if he had not talked with his children or his spouse in years? Would the other family members feel as if their experiences and feelings mattered? Would they be able to improve their relationships? You must work with the parts who are inside of the system. Directly.

I wanted, for so long, for someone to understand me better than I understood myself, to take control of me, to save me, to make it all better. I thought that the hardest part of a loving, mutually healing relationship would be showing my vulnerable, raw spots to a person, even though I'd been hurt so many times before. This has not been the hardest part. The actual hardest part has been realizing that no one, no matter how compassionate and kind they are, will say the perfect things always. Myself included. The hardest part has been learning to communicate what I need, to hear what others need, to tell others how to tell me what they need. Intimacy takes communication. A lot of it. We all have triggers. I don't know your triggers, and you don't know mine. No matter how much I love or trust you, you cannot possibly know exactly the words I need to hear, the words I don't want to hear, and the way I like to be touched. And how strange that we expect these things of each other. How strange (and self-sabotaging) that we refuse to get into relationships and friendships with people unless they treat us in just that perfect way. We've been raised to want fairy tales. We've been raised to wait for flawless saviors to rescue us. But the savior isn't flawless and the savior is not coming. The savior is you. The savior is still learning. The savior is never done learning. The savior is a human being. Forget perfect. Forget flawless. And start speaking your truth. Start speaking what you want and how you want it. And start asking and listening, really listening, to what the people around you say. Maybe, then, we will stop abandoning and hurting each other. Maybe, then, there's hope for us.

Some recent work by E. Fermi and L. Szilárd, which has been communicated to me in manuscript, leads me to expect that the element uranium may be turned into a new and important source of energy in the immediate future. Certain aspects of the situation seem to call for watchfulness and, if necessary, quick action on the part of the Administration. ... This new phenomenon would also lead to the construction of bombs, and it is conceivable—though much less certain—that extremely powerful bombs of a new type may thus be constructed. A single bomb of this type, carried by boat or exploded in a port, might well destroy the whole port altogether with some of the surrounding territory. However, such bombs might well prove to be too heavy for transportation by air.

The vision should be stewarded by everyone in the company, not just the top leadership. And if we as executives don't clearly communicate the vision, we can't expect the people in the company to really steward the vision.

It is not worthiness the Narcissist feels when he or she communicates “I deserve.” Narcissistic entitlement has nothing to do with genuine self-esteem, which comes from real accomplishment and being true to one’s own ideals. Individuals who feel entitled to respect without giving it in return, or who expect rewards without effort, or a life free of discomfort, are forfeiting any power they might have to shape their own destiny. They assume an essentially passive role and count on outside forces to make them happy. When what they expect doesn’t happen, they feel impotent. By claiming entitlement, they demand to live in the fantasy world of the one-year-old child. No wonder they’re enraged. Entitlement and the rage that comes with it are tip-offs to the arrest in healthy development that is narcissism.

Let’s begin with a simple assumption. Since God has a will for us, He must want us to know it. If so, then we could expect Him to communicate it to us in the most obvious way. And how would that be? Through the Bible, His revelation.

A man abandoned by himself on a desert island would adorn neither his hut nor his person; nor would he seek for flowers, still less would he plant them, in order to adorn himself therewith. It is only in society that it occurs to him to be not merely a man, but a refined man after his kind (the beginning of civilization). For such do we judge him to be who is both inclined and apt to communicate his pleasure to others, and who is not contented with an object if he cannot feel satisfaction in it in common with others. Again, every one expects and requires from every one else this reference to universal communication of pleasure, as it were from an original compact dictated by humanity itself.

We commonly speak as though a single 'thing' could 'have' some characteristic. A stone, we say, is 'hard,' 'small,' 'heavy,' 'yellow,' 'dense,' etc. That is how our language is made: 'The stone is hard.' And so on. And that way of talking is good enough for the marketplace: 'That is a new brand.' 'The potatoes are rotten.' 'The container is damaged.' ... And so on. But this way of talking is not good enough in science or epistemology. To think straight, it is advisable to expect all qualities and attributes, adjectives, and so on to refer to at least -two- sets of interactions in time. ... Language continually asserts by the syntax of subject and predicate that 'things' somehow 'have' qualities and attributes. A more precise way of talking would insist that the 'things' are produced, are seen as separate from other 'things,' and are made 'real' by their internal relations and by their behaviour in relationship with other things and with the speaker. It is necessary to be quite clear about the universal truth that whatever 'things' may be in their pleromatic and thingish world, they can only enter the world of communication and meaning by their names, their qualities and their attributes (i.e., by reports of their internal and external relations and interactions).

I wanted, for so long, for someone to understand me better than I understood myself, to take control of me, to save me, to make it all better. I thought that the hardest part of a loving, mutually healing relationship would be showing my vulnerable, raw spots to a person, even though I'd been hurt so many times before. This has not been the hardest part. The actual hardest part has been realizing that no one, no matter how compassionate and kind they are, will say the perfect things always. Myself included. The hardest part has been learning to communicate what I need, to hear what others need, to tell others how to tell me what they need. Intimacy takes a lot of communication. We all have triggers. I don't know your triggers and you don't know mine. No matter how much I love or trust you, you cannot possibly know exactly the words I need to hear, the words I don't want to hear, and the way I like to be touched. And how strange that we expect these things of each other. How strange, and self-sabotaging, that we refuse to get into relationships and friendships with people unless they treat us in just that perfect way. We've been raised to want fairy tales. We've been raised to wait for flawless saviors to rescue us. But the savior isn't flawless and the savior is not coming. The savior is you. The savior is still learning. The savior is never done learning. The savior is a human being. Forget perfect. Forget flawless. And start speaking your truth. Start speaking what you want and how you want it. And start asking and listening, really listening, to what the people around you say. Maybe, then, we will stop abandoning and hurting each other. Maybe, then, there's hope for us.

There is a belief, current in many countries, which has been elevated to the rank of an official article of faith in the United States, that free competition is itself a homeostatic process: that in a free market the individual selfishness of the bargainers, each seeking to sell as high and buy as low as possible, will result in the end in a stable dynamics of prices, and with redound to the greatest common good. This is associated with the very comforting view that the individual entrepreneur, in seeking to forward his own interest, is in some manner a public benefactor and has thus earned the great rewards with which society has showered him. Unfortunately, the evidence, such as it is, is against this simpleminded theory. The market is a game, which has indeed received a simulacrum in the family game of Monopoly. It is thus strictly subject to the general theory of games, developed by von Neumann and Morgenstern. This theory is based on the assumption that each player, at every stage, in view of the information then available to him, plays in accordance with a completely intelligent policy, which will in the end assure him of the greatest possible expectation of reward.

Entitlement manifests across so many situations and scenarios, but it is often most visible when a person is dealing with service professionals (wait staff, flight attendants, hotel clerks, sales clerks, attendants in any situation where there are lines or waiting periods). Narcissistic people measure themselves on the basis of how they are treated by the outside world and expect special treatment.

You teach people how you want them to treat you. If you tolerate disrespect, and if you give disrespect, you'll get disrespect. You must set clear expectations of the behavior and communication you want to receive from them, and patiently correct them when they deliver something different. Complaining, insults, intentionally hurtful words create a spiraling effect. One of you offers them up, the other retaliates.

Does your appearance accurately convey the message of who you are that you are trying to get across? When trying to make an excellent first impression in business but in doubt of what to wear, dress one level up from what is expected—if it's casual, dress in business casual, etc.

The Dialectical Dilemma for the Patient The borderline individual is faced with an apparently irreconcilable dilemma. On the one hand, she has tremendous difficulties with self-regulation of affect and subsequent behavioral competence. She frequently but somewhat unpredictably needs a great deal of assistance, often feels helpless and hopeless, and is afraid of being left alone to fend for herself in a world where she has failed over and over again. Without the ability to predict and control her own well-being, she depends on her social environment to regulate her affect and behavior. On the other hand, she experiences intense shame at behaving dependently in a society that cannot tolerate dependency, and has learned to inhibit expressions of negative affect and helplessness whenever the affect is within controllable limits. Indeed, when in a positive mood, she may be exceptionally competent across a variety of situations. However, in the positive mood state she has difficulty predicting her own behavioral capabilities in a different mood, and thus communicates to others an ability to cope beyond her capabilities. Thus, the borderline individual, even though at times desperate for help, has great difficulty asking for help appropriately or communicating her needs. The inability to integrate or synthesize the notions of helplessness and competence, of noncontrol and control, and of needing and not needing help can lead to further emotional distress and dysfunctional behaviors. Believing that she is competent to “succeed,” the person may experience intense guilt about her presumed lack of motivation when she falls short of objectives. At other times, she experiences extreme anger at others for their lack of understanding and unrealistic expectations. Both the intense guilt and the intense anger can lead to dysfunctional behaviors, including suicide and parasuicide, aimed at reducing the painful emotional states. For the apparently competent person, suicidal behavior is sometimes the only means of communicating to others that she really can’t cope and needs help; that is, suicidal behavior is a cry for help. The behavior may also function as a means to get others to alter their unrealistic expectations—to “prove” to the world that she really cannot do what is expected.

We know we're expecting a great deal of courage by suggesting that you start exploring polyamory without relying on rules to feel safe. It does seem that the secret to healthy, dynamic relationships keeps coming back to courage. Forget training wheels. Forget trying to figure the right rules that will keep you safe forever ; there is no safe forever. Instead, go into the world seeking to threat others with compassion whenever you touch them. Try to leave people better than when you found them. Communicate your needs. Understand and advocate for you boundaries. And look for other people who will do the same. Trust them when they say they love you; where communication and compassion exist, you don't need rules to keep you safe. We don't learn how to be compassionate by disenfranchising other people; we learn how to be compassionate by practicing compassion.

The only problem with the Angels' new image was that the outlaws themselves didn't understand it. It puzzled them to be treated as symbolic heroes by people with whom they had almost nothing in common. Yet they were gaining access to a whole reservoir of women, booze, drugs and new action -- which they were eager to get their hands on, and symbolism be damned. But they could never get the hang of the role they were expected to play, and insisted on ad-libbing the lines. This fouled their channels of communication, which made them nervous ... and after a brief whirl on the hipster party circuit, all but a few decided it was both cheaper and easier, in the long run, to buy their own booze and hustle a less complicated breed of pussy.

Genie In 1970 a child called Genie was admitted to a children’s hospital in Los Angeles. She was thirteen years old and had spent most of her life tied to a chair in a small closed room. Her father was intolerant of any kind of noise and had beaten the child whenever she made a sound. There had been no radio or television, and Genie’s only other human contact was with her mother who was forbidden to spend more than a few minutes with the child to feed her. Genie had spent her whole life in a state of physical, sensory, social and emotional deprivation. As might be expected, Genie was unable to use language when she was first brought into care. However, within a short period of time, she began to respond to the speech of others, to try to imitate sound and to communicate. Her syntax remained very simple. However, the fact that she went on to develop an ability to speak and understand a fairly large number of English words provides some evidence against the notion that language cannot be acquired at all after the critical period.

I would expect a significant development and elaboration of language in only a few generations if all the chimps unable to communicate were to die or fail to reproduce. Basic English corresponds to about 1,000 words. Chimpanzees are already accomplished in vocabularies exceeding 10 percent of that number.

What are you saying?” “I want to try.” He wanted clarification on that. “You want to try what?” There it was, that deep flush. “You know.” Yes, he knew, but he wasn’t going to let her off the hook so easily. She was going to be his. For a brief time, she would belong to him and he would have everything he wanted, and he wanted her to start talking dirty. Yes. He wanted to teach her, to train her to accept pleasure so she would expect it. “No, I don’t know. You’ll have to be plain.” Avery blushed a little. “I want to be intimate with you.” So sweet. So polite. So not happening. “That sounds like you want me to get into my pajamas and exchange secrets with you. I’m not your girlfriend, Avery. Tell me what you want. That’s lesson number one. Communication and honesty are the keys to the relationship I want. I need to hear you say plainly what you want.” She hesitated, but only for a moment. He wasn’t surprised. Deep in her heart, she was a brave girl. She’d faced so much and still was open with her heart. Damn, but he didn’t understand that. “I would like for us to sleep together.” “I’m not very sleepy.” He wasn’t going to let her get away with anything. She groaned a little in obvious frustration. “You know that’s not what I’m talking about.” “Yes. I do. So say what you want.” “I want to have sex.” “So clinical. I’ll have to think about that.” “I want to make love.” “Sweet, but not what I’m looking for.” Her face crinkled into the cutest pout. “Damn it, Lee. I want to fuck.” Just like that he was primed and ready. She’d said fuck with such a sweet little heat, her eyebrows forming a V over her face as though the entire incident had offended her polite sensibilities. She would learn there wasn’t room for politeness between them. He growled just a little. “I want to fuck, too, baby. I want to fuck all night long.

Who’s there?” “It is I,” said a low voice. From behind a suit of armor stepped Severus Snape. Hatred boiled up in Harry at the sight of him: He had forgotten the details of Snape’s appearance in the magnitude of his crimes, forgotten how his greasy black hair hung in curtains around his thin face, how his black eyes had a dead, cold look. He was not wearing nightclothes, but was dressed in his usual black cloak, and he too was holding his wand ready for a fight. “Where are the Carrows?” he asked quietly. “Wherever you told them to be, I expect, Severus,” said Professor McGonagall. Snape stepped nearer, and his eyes flitted over Professor McGonagall into the air around her, as if he knew Harry was there. Harry held his wand up too, ready to attack. “I was under the impression,” said Snape, “that Alecto had apprehended an intruder.” “Really?” said professor McGonagall. “And what gave you that impression?” Snape made a slight flexing movement of his left arm, where the Dark Mark was branded into his skin. “Oh, but naturally,” said Professor McGonagall. “You Death Eaters have your own private means of communication, I forgot.

But when the wizard is onstage as the main character, you have to adopt what I call the Jack Vance Rule. I call it this because Jack Vance is the first author successfully and adroitly to have applied this rule in his The Dying Earth. The Jack Vance Rule is: (1) The wizard has to be able to do something unusual, or else he is not a wizard, (2) he cannot do everything, or else there is no drama; therefore (3) the story teller has to communicate to the reader whatever the dividing line is that separates what the wizard can do from what he cannot do, so that the reader can have a reasonable expectation of knowing what the wizard can and cannot do.

Hypercritical, Shaming Parents Hypercritical and shaming parents send the same message to their children as perfectionistic parents do - that they are never good enough. Parents often deliberately shame their children into minding them without realizing the disruptive impact shame can have on a child's sense of self. Statements such as "You should be ashamed of yourself" or "Shame on you" are obvious examples. Yet these types of overtly shaming statements are actually easier for the child to defend against than are more subtle forms of shaming, such as contempt, humiliation, and public shaming. There are many ways that parents shame their children. These include belittling, blaming, contempt, humiliation, and disabling expectations. -BELITTLING. Comments such as "You're too old to want to be held" or "You're just a cry-baby" are horribly humiliating to a child. When a parent makes a negative comparison between his or her child and another, such as "Why can't you act like Jenny? See how she sits quietly while her mother is talking," it is not only humiliating but teaches a child to always compare himself or herself with peers and find himself or herself deficient by comparison. -BLAMING. When a child makes a mistake, such as breaking a vase while rough-housing, he or she needs to take responsibility. But many parents go way beyond teaching a lesson by blaming and berating the child: "You stupid idiot! Do you think money grows on trees? I don't have money to buy new vases!" The only thing this accomplishes is shaming the child to such an extent that he or she cannot find a way to walk away from the situation with his or her head held high. -CONTEMPT. Expressions of disgust or contempt communicate absolute rejection. The look of contempt (often a sneer or a raised upper lip), especially from someone who is significant to a child, can make him or her feel disgusting or offensive. When I was a child, my mother had an extremely negative attitude toward me. Much of the time she either looked at me with the kind of expectant expression that said, "What are you up to now?" or with a look of disapproval or disgust over what I had already done. These looks were extremely shaming to me, causing me to feel that there was something terribly wrong with me. -HUMILIATION. There are many ways a parent can humiliate a child, such as making him or her wear clothes that have become dirty. But as Gershen Kaufman stated in his book Shame: The Power of Caring, "There is no more humiliating experience than to have another person who is clearly the stronger and more powerful take advantage of that power and give us a beating." I can personally attest to this. In addition to shaming me with her contemptuous looks, my mother often punished me by hitting me with the branch of a tree, and she often did this outside, in front of the neighbors. The humiliation I felt was like a deep wound to my soul. -DISABLING EXPECTATIONS. Parents who have an inordinate need to have their child excel at a particular activity or skill are likely to behave in ways that pressure the child to do more and more. According to Kaufman, when a child becomes aware of the real possibility of failing to meet parental expectations, he or she often experiences a binding self-consciousness. This self-consciousness - the painful watching of oneself - is very disabling. When something is expected of us in this way, attaining the goal is made harder, if not impossible. Yet another way that parents induce shame in their children is by communicating to them that they are a disappointment to them. Such messages as "I can't believe you could do such a thing" or "I am deeply disappointed in you" accompanied by a disapproving tone of voice and facial expression can crush a child's spirit.

From time to time I try to imagine this world of which he spoke--a culture in whose mythology words might be that precious, in which words were conceived as vessels for communications from the heart; a society in which words are holy, and the challenge of life is based upon the quest for gentle words, holy words, gentle truths, holy truths. I try to imagine for myself a world in which the words one gives one's children are the shell into which they shall grow, so one chooses one's words carefully, like precious gifts, like magnificent gifts, like magnificent inheritances, for they convey an excess of what we have imagined, they bear gifts beyond imagination, they reveal and revisit the wealth of history. How carefully, how slowly, and how lovingly we might step into our expectations of each other in such a world.

Elijah is inexplicably moved by the broken columns and fragmented floors. He cannot help but find a meaning and a message in their poverty of stature. This is what remains, he thinks. It seems a valuable lesson on a day when card catalogs are dying, communications are deleted, and buildings crumble under the weight of society’s expectations.

an empathic and patient listener, coaxing each of us through the maze of our feelings, separating out our weapons from our wounds. He cautioned us when we got too lawyerly and posited careful questions intended to get us to think hard about why we felt the way we felt. Slowly, over hours of talking, the knot began to loosen. Each time Barack and I left his office, we felt a bit more connected. I began to see that there were ways I could be happier and that they didn’t necessarily need to come from Barack’s quitting politics in order to take some nine-to-six foundation job. (If anything, our counseling sessions had shown me that this was an unrealistic expectation.) I began to see how I’d been stoking the most negative parts of myself, caught up in the notion that everything was unfair and then assiduously, like a Harvard-trained lawyer, collecting evidence to feed that hypothesis. I now tried out a new hypothesis: It was possible that I was more in charge of my happiness than I was allowing myself to be. I was too busy resenting Barack for managing to fit workouts into his schedule, for example, to even begin figuring out how to exercise regularly myself. I spent so much energy stewing over whether or not he’d make it home for dinner that dinners, with or without him, were no longer fun. This was my pivot point, my moment of self-arrest. Like a climber about to slip off an icy peak, I drove my ax into the ground. That isn’t to say that Barack didn’t make his own adjustments—counseling helped him to see the gaps in how we communicated, and he worked to be better at it—but I made mine, and they helped me, which then helped us. For starters, I recommitted myself to being healthy. Barack and I belonged to the same gym, run by a jovial and motivating athletic trainer named Cornell McClellan. I’d worked out with Cornell for a couple of years, but having children had changed my regular routine. My fix for this came in the form of my ever-giving mother, who still worked full-time but volunteered to start coming over to our house at 4:45 in the morning several days a week so that I could run out to Cornell’s and join a girlfriend for a 5:00 a.m. workout and then be home by 6:30 to get the girls up and ready for their days. This new regimen changed everything: Calmness and strength, two things I feared I was losing, were now back. When it came to the home-for-dinner dilemma, I installed new boundaries, ones that worked better for me and the girls. We made our schedule and stuck to it. Dinner each night was at 6:30. Baths were at 7:00, followed by books, cuddling, and lights-out at 8:00 sharp. The routine was ironclad, which put the weight of responsibility on Barack to either make it on time or not. For me, this made so much more sense than holding off dinner or having the girls wait up sleepily for a hug. It went back to my wishes for them to grow up strong and centered and also unaccommodating to any form of old-school patriarchy: I didn’t want them ever to believe that life began when the man of the house arrived home. We didn’t wait for Dad. It was his job now to catch up with

We are, in a certain way, defined as much by our potential as by its expression. There is a great difference between an acorn and a little bit of wood carved into an acorn shape, a difference not always readily apparent to the naked eye. The difference is there even if an acorn never has the opportunity to plant itself and become an oak. Remembering its potential changes the way in which we think of an acorn and react to it. How we value it. If an acorn were conscious, knowing its potential would change the way it might think and feel about itself. The Hindus use the greeting "Namaste" instead of our more noncommittal "Hello." The connotation of this is roughly, whatever your outer appearance, I see and greet the soul in you. There is a wisdom in such ways of relating. Sometimes we can best help other people by remembering that what we believe about them may be reflected back to them in our presence and may affect them in ways we do not fully understand. Perhaps a sense of possibility is communicated by our tone of voice, facial expression, or certain choice of words . . . Holding and conveying a sense of possibility does not mean making demands or having expectations. It may mean having no expectations, but simply being open to whatever promise the situation may hold and remembering the inability of anyone to know the future. Thoreau said that we must awaken and stay awake not by mechanical means, but by a constant expectation of the dawn. There's no need to demand the dawn, the dawn is simply a matter of time. And patience. And the dawn may look quite different from the story we tell ourselves about it. My experience has shown me the wisdom of remaining open to the possibility of growth in any and all circumstances, without ever knowing what shape that growth may take.

Autistic people are born with the mask of neurotypicality pressed against our faces. All people are assumed to think, socialize, feel, express emotion, process sensory information, and communicate in more or less the same ways. We’re all expected to play along with the rules of our home culture, and blend into it seamlessly. Those of us who need alternate tools for self-expression and self-understanding are denied them. Our first experience of ourselves as a person in the world, therefore, is one of being othered and confused. We only get the opportunity to take our masks off when we realize other ways of being exist.

If God be for us, who can be against us?" - that does not mean that faith in God will bring us everything that we desire. What it does mean is that if we possess God, then we can meet with equanimity the loss of all besides. Has it never dawned upon us that God is valuable for His own sake, that just as personal communion is the highest thing that we know on earth, so personal communication with God is the sublimest height of all? If we value God for His own sake, then the loss of other things will draw us all the closer to Him; we shall then have recourse to Him in time of trouble as to the shadow of a great rock in a weary land. I do not mean that the Christian need expect always to be poor and sick and lonely and to seek his comfort only in a mystic experience with His God. This universe is God's world; its blessings are showered upon His creatures even now; and in His own good time, when the period of its groaning and travailing is over, He will fashion it as a habitation of glory. But what I do mean is that if here and now we have the one inestimable gift of God's presence and favour, then all the rest can wait till God's good time.

Traditionally, in american society, it is the members of oppressed, objectified groups who are expected to stretch out and bridge the gap between the actualities of our lives and the consciousness of our oppressor. For in order to survive, those of us for whom oppression is as american as apple pie have always had to be watchers, to become familiar with the language and manners of the oppressor, even sometimes adopting them for some illusion of protection. Whenever the need for some pretense of communication arises, those who profit from our oppression call upon us to share our knowledge with them. In other words, it is the responsibility of the oppressed to teach the oppressors their mistakes.

Hatred always involves a painful sense of separation from love, which may be idealized. A person you feel strongly against at any given time upsets you because he or she does not live up to your expectations. The higher your expectations the greater any divergence from them seems. If you hate a parent it is precisely because you expect such love. A person from whom you expect nothing will never earn your bitterness. In a strange manner, hatred is a means of returning to love; and left alone and expressed it is meant to communicate a separation that exists in relation to what is expected. Love, therefore, can contain hate very nicely. Hatred can contain love and be driven by it, particularly an idealized love. You "hate" something that separates you from a loved object. It is precisely because the object is so loved that it is so disliked if expectations are not met. You may love a parent, and if the parent does not seem to return the love and denies your expectations, then you may "hate" the same parent because of the love that leads you to expect more. The hatred is meant to get your love back. It is supposed to lead to a communication from you, stating your feelings - clearing the air, so to speak, and bringing you closer to the love object. Hatred is not the denial of love, then, but an attempt to regain it, and a painful recognition of circumstances that separate you from it. --

The Church expected the Second Coming of Christ immediately, and no doubt this was so in the ordinary literal sense. But it was certainly expected also in another sense. The converts in all the cities of Asia and (soon) of Europe where the small groups were founded had known, in their conversion, one way or another, a first coming of their Redeemer. And then? And then! That was the consequent task and trouble — the then. He had come, and they adored and believed, they communicated and practiced, and waited for his further exhibition of himself. The then lasted, and there seemed to be no farther equivalent Now. Time became the individual and catholic problem. The Church had to become as catholic — as universal and as durable — as time.

When we are children our families take care of our basic survival needs; they are also our first and most important sources of information about the world. It is from them that we learn how to think and feel about ourselves and what to expect from others. Our emotional foundations are created by the ways in which our parents treated us, the ways in which they treated each other, the kinds of messages their behavior communicated to us, and the ways in which we handled that information internally.

Christian communication is further impeded by the expectations of a world progressing at a staggering pace in every field of study. It seems as though to deal in spiritual matters, the Christian has to be an authority on every other subject, failing which, he is branded “escapist” or “unrealistic.” Thus, science, philosophy, psychology, history, and virtually every other discipline affects religion. In a sense, this ought not to be surprising, because spiritual truth deals with the essence of life. For

Unlike when people lived in small communities and could not escape their past behavior, we live in an age of anonymous one-time encounters, and many people have become expert at the art of fast persuasion. Trust, formerly earned through actions, is now purchased with sleight of hand, and sleight of words. I encourage women to explicitly rebuff unwanted approaches, but I know it is difficult to do. Just as rapport-building has a good reputation, explicitness applied by women in this culture has a terrible reputation. A woman who is clear and precise is viewed as cold, or a bitch, or both. A woman is expected, first and foremost, to respond to every communication from a man. And the response is expected to be one of willingness and attentiveness. It is considered attractive if she is a bit uncertain (the opposite of explicit). Women are expected to be warm and open, and in the context of approaches from male strangers, warmth lengthens the encounter, raises his expectations, increases his investment, and, at best, wastes time. At

Harry had not expected Hermione’s anger to abate overnight, and was therefore unsurprised that she communicated mainly by dirty looks and pointed silences the next morning. Ron responded by maintaining an unnaturally somber demeanor in her presence as an outward sign of continuing remorse. In fact, when all three of them were together Harry felt like the only non-mourner at a poorly attended funeral. During those few moments he spent alone with Harry, however (collecting water and searching the undergrowth for mushrooms), Ron became shamelessly cheery.

From time to time I try to imagine this world of which he spoke--a culture in whose mythology words might be that precious, in which words were conceived as vessels for communications from the heart; a society in which words are holy, and the challenge of life is based upon the quest for gentle words, holy words, gentle truths, holy truths. I try to imagine for myself a world in which the words one gives one's children are the shell into which they shall grow, so one chooses one's children are the shell into which they shall grow, so one chooses one's words carefully, like precious gifts, like magnificent gifts, like magnificent inheritances, for they convey an excess of what we have imagined, they bear gifts beyond imagination, they reveal and revisit the wealth of history. How carefully, how slowly, and how lovingly we might step into our expectations of each other in such a world.

We are committed to involving as many people as possible, as young as possible, as soon as possible. Sometimes too young and too soon! But we intentionally err on the side of too fast rather than too slow. We don’t wait until people feel “prepared” or “fully equipped.” Seriously, when is anyone ever completely prepared for ministry? Ministry makes people’s faith bigger. If you want to increase someone’s confidence in God, put him in a ministry position before he feels fully equipped. The messages your environments communicate have the potential to trump your primary message. If you don’t see a mess, if you aren’t bothered by clutter, you need to make sure there is someone around you who does see it and is bothered by it. An uncomfortable or distracting setting can derail ministry before it begins. The sermon begins in the parking lot. Assign responsibility, not tasks. At the end of the day, it’s application that makes all the difference. Truth isn’t helpful if no one understands or remembers it. If you want a church full of biblically educated believers, just teach what the Bible says. If you want to make a difference in your community and possibly the world, give people handles, next steps, and specific applications. Challenge them to do something. As we’ve all seen, it’s not safe to assume that people automatically know what to do with what they’ve been taught. They need specific direction. This is hard. This requires an extra step in preparation. But this is how you grow people. Your current template is perfectly designed to produce the results you are currently getting. We must remove every possible obstacle from the path of the disinterested, suspicious, here-against-my-will, would-rather-be-somewhere-else, unchurched guests. The parking lot, hallways, auditorium, and stage must be obstacle-free zones. As a preacher, it’s my responsibility to offend people with the gospel. That’s one reason we work so hard not to offend them in the parking lot, the hallway, at check-in, or in the early portions of our service. We want people to come back the following week for another round of offending! Present the gospel in uncompromising terms, preach hard against sin, and tackle the most emotionally charged topics in culture, while providing an environment where unchurched people feel comfortable. The approach a church chooses trumps its purpose every time. Nothing says hypocrite faster than Christians expecting non-Christians to behave like Christians when half the Christians don’t act like it half the time. When you give non-Christians an out, they respond by leaning in. Especially if you invite them rather than expect them. There’s a big difference between being expected to do something and being invited to try something. There is an inexorable link between an organization’s vision and its appetite for improvement. Vision exposes what has yet to be accomplished. In this way, vision has the power to create a healthy sense of organizational discontent. A leader who continually keeps the vision out in front of his or her staff creates a thirst for improvement. Vision-centric churches expect change. Change is a means to an end. Change is critical to making what could and should be a reality. Write your vision in ink; everything else should be penciled in. Plans change. Vision remains the same. It is natural to assume that what worked in the past will always work. But, of course, that way of thinking is lethal. And the longer it goes unchallenged, the more difficult it is to identify and eradicate. Every innovation has an expiration date. The primary reason churches cling to outdated models and programs is that they lack leadership.

more common denominator seemed to be the unwritten, silent rules that usually develop in the immediate family and set the pace for relationships.8 These rules prohibit discussion about problems; open expression of feelings; direct, honest communication; realistic expectations, such as being human, vulnerable, or imperfect; selfishness; trust in other people and one’s self; playing and having fun; and rocking the delicately balanced family canoe through growth or change—however healthy and beneficial that movement might be. These rules are common to alcoholic family systems but can emerge in other families, too.

While making money was good, having meaningful work and meaningful relationships was far better. To me, meaningful work is being on a mission I become engrossed in, and meaningful relationships are those I have with people I care deeply about and who care deeply about me. Think about it: It’s senseless to have making money as your goal as money has no intrinsic value—its value comes from what it can buy, and it can’t buy everything. It’s smarter to start with what you really want, which are your real goals, and then work back to what you need to attain them. Money will be one of the things you need, but it’s not the only one and certainly not the most important one once you get past having the amount you need to get what you really want. When thinking about the things you really want, it pays to think of their relative values so you weigh them properly. In my case, I wanted meaningful work and meaningful relationships equally, and I valued money less—as long as I had enough to take care of my basic needs. In thinking about the relative importance of great relationships and money, it was clear that relationships were more important because there is no amount of money I would take in exchange for a meaningful relationship, because there is nothing I could buy with that money that would be more valuable. So, for me, meaningful work and meaningful relationships were and still are my primary goals and everything I did was for them. Making money was an incidental consequence of that. In the late 1970s, I began sending my observations about the markets to clients via telex. The genesis of these Daily Observations (“ Grains and Oilseeds,” “Livestock and Meats,” “Economy and Financial Markets”) was pretty simple: While our primary business was in managing risk exposures, our clients also called to pick my brain about the markets. Taking those calls became time-consuming, so I decided it would be more efficient to write down my thoughts every day so others could understand my logic and help improve it. It was a good discipline since it forced me to research and reflect every day. It also became a key channel of communication for our business. Today, almost forty years and ten thousand publications later, our Daily Observations are read, reflected on, and argued about by clients and policymakers around the world. I’m still writing them, along with others at Bridgewater, and expect to continue to write them until people don’t care to read them or I die.

It is interesting to see how the judgmental mind extends itself. It may begin by complaining, “What a lousy serve,” then extend to, “I’m serving badly today.” After a few more “bad” serves, the judgment may become further extended to “I have a terrible serve.” Then, “I’m a lousy tennis player,” and finally, “I’m no good.” First the mind judges the event, then groups events, then identifies with the combined event and finally judges itself. As a result, what usually happens is that these self-judgments become self-fulfilling prophecies. That is, they are communications from Self 1 about Self 2 which, after being repeated often enough, become rigidified into expectations or even convictions about Self 2. Then Self 2 begins to live up to these expectations. If you tell yourself often enough that you are a poor server, a kind of hypnotic process takes place. It’s as if Self 2 is being given a role to play—the role of bad server—and plays it to the hilt, suppressing for the time being its true capabilities. Once the judgmental mind establishes a self-identity based on its negative judgments, the role-playing continues to hide the true potential of Self 2 until the hypnotic spell is broken. In short, you start to become what you think.

Trust of others is in short supply for many adult survivors, as complex trauma generally involves major relational betrayal. It is, therefore, expectable (although paradoxical) that clients with these histories are predisposed to be mistrustful at the outset of therapy, precisely because of (and in proportion to) the actual trustworthiness of the therapist. When past experiences have thought hard lessons, namely, that one can least afford to trust the people who should be most trustworthy, it stands to reason that confusion about trust results. The therapist must understand and not take offense either personally or professionally and not react judgmentally or defensively. Practically speaking, this involves the therapist being prepared to patiently and empathically respond to active or passive tests or challenges to trustworthiness as legitimate and meaningful communication that deserves a respectful reply in action as well as in words.

dead!” She burst into a fresh storm of sobs. Jimmy left it to the local C.I.D. to watch the house. “Though I do not expect we shall catch the birds,” he said, “for either the boy or the woman will communicate with them — that is certain.” He snatched a few hours’ sleep and was again at his desk by noon, interviewing such of the privileged reporters as had the entree to his office. Whether Dora had come to town or not he did not know, for his inquiries took him away from the house in Portland Place. He neither saw nor heard from Knowles; the little man seemed to have disappeared as completely and as mysteriously as any of those who had gone before him. His landlady reported that he had not returned to the house,

Political speech—that is, speech intended to find common ground across difference, to negotiate the rules of living together in society—is speech that, on the one hand, brings reality into focus and, on the other, activates the imagination. The job of revitalizing the language of politics will fall primarily to political leaders. It will be the job of journalists to embody and enforce the expectation of meaning. It will also be the job of journalists to create a communications sphere in which people feel not like spectators to a disaster that defies understanding but like participants in creating a common future with their fellow citizens. This is the fundamental project of democracy, and the reason it requires media.

The reigning belief today is that closeness between persons is a moral good. The reigning aspiration today is to develop individual personality through experiences of closeness and warmth with others. The reigning myth today is that the evils of society can all be understood as evils of impersonality, alienation, and coldness. The sum of these three is an ideology of intimacy: social relationships of all kinds are real, believable, and authentic the closer they approach the inner psychological concerns of each person. This ideology transmutes political categories into psychological categories. This ideology of intimacy defines the humanitarian spirit of a society without gods: warmth is our god. The history of the rise and fall of public culture at the very least calls this humanitarian spirit into question. The belief in closeness between persons as a moral good is in fact the product of a profound dislocation which capitalism and secular belief produced in the last century. Because of this dislocation, people sought to find personal meanings in impersonal situations, in objects, and in the objective conditions of society itself. They could not find these meanings; as the world became psychomorphic, it became mystifying. They therefore sought to flee, and find in the private realms of life, especially in the family, some principle of order in the perception of personality. Thus the past built a hidden desire for stability in the overt desire for closeness between human beings. Even as we have revolted against the stern sexual rigidities of the Victorian family, we continue to burden close relations with others with these hidden desires for security, rest, and permanence. When the relations cannot bear these burdens, we conclude there is something wrong with the relationship, rather than with the unspoken expectations. Arriving at a feeling of closeness to others is thus often after a process of testing them; the relationship is both close and closed. If it changes, if it must change, there is a feeling of trust betrayed. Closeness burdened with the expectation of stability makes emotional communication—hard enough as it is—one step more difficult. Can intimacy on these terms really be a virtue?

1. Recruit the smallest group of people who can accomplish what must be done quickly and with high quality. Comparative Advantage means that some people will be better than others at accomplishing certain tasks, so it pays to invest time and resources in recruiting the best team for the job. Don’t make that team too large, however—Communication Overhead makes each additional team member beyond a core of three to eight people a drag on performance. Small, elite teams are best. 2. Clearly communicate the desired End Result, who is responsible for what, and the current status. Everyone on the team must know the Commander’s Intent of the project, the Reason Why it’s important, and must clearly know the specific parts of the project they’re individually responsible for completing—otherwise, you’re risking Bystander Apathy. 3. Treat people with respect. Consistently using the Golden Trifecta—appreciation, courtesy, and respect—is the best way to make the individuals on your team feel Important and is also the best way to ensure that they respect you as a leader and manager. The more your team works together under mutually supportive conditions, the more Clanning will naturally occur, and the more cohesive the team will become. 4. Create an Environment where everyone can be as productive as possible, then let people do their work. The best working Environment takes full advantage of Guiding Structure—provide the best equipment and tools possible and ensure that the Environment reinforces the work the team is doing. To avoid having energy sapped by the Cognitive Switching Penalty, shield your team from as many distractions as possible, which includes nonessential bureaucracy and meetings. 5. Refrain from having unrealistic expectations regarding certainty and prediction. Create an aggressive plan to complete the project, but be aware in advance that Uncertainty and the Planning Fallacy mean your initial plan will almost certainly be incomplete or inaccurate in a few important respects. Update your plan as you go along, using what you learn along the way, and continually reapply Parkinson’s Law to find the shortest feasible path to completion that works, given the necessary Trade-offs required by the work. 6. Measure to see if what you’re doing is working—if not, try another approach. One of the primary fallacies of effective Management is that it makes learning unnecessary. This mind-set assumes your initial plan should be 100 percent perfect and followed to the letter. The exact opposite is true: effective Management means planning for learning, which requires constant adjustments along the way. Constantly Measure your performance across a small set of Key Performance Indicators (discussed later)—if what you’re doing doesn’t appear to be working, Experiment with another approach.

I followed his gaze on my pillow, upon which rested a thing I did not recognize, woolen and oddly shaped. I seized it abruptly, indignant. It was my jumper! "How---what have you---" "I'm sorry," he said, not looking up from the flicker and flash of the needle. "But you cannot expect me to live in close proximity to clothing that barely deserves the word. It is inhumane." I shook out the jumper, gaping. I could hardly tell it was the same garment. Yes, it was the same color, but the wool itself seemed altered, becoming softer, finer, without losing any of its warmth. And it was not a baggy square anymore; it would hang only a little loose on me now, while clearly communicating the lines of my figure. "From now on, you will keep your damned hands off my clothes!" I snapped, then flushed, realizing how that sounded. Bambleby took no notice of any of it. "Do you know that there are men and women who would hand over their firstborns to have their wardrobes tended by a king of Faerie?" he said, calmly snipping a thread. "Back home, every courtier wanted a few moments of my time." "King?" I repeated, staring at him. And yet I was not hugely surprised---it would explain his magic. A king or queen of Faerie, the stories say, can tap into the power of their realm. Yet that power, while vast, is not thought to be limitless, there are tales of kings and queens falling for human trickery. And Bambleby's exile is of course additional testimony.

The Ideal Man! Oh, the Ideal Man should talk to us as if we were goddesses, and treat us as if we were children. He should refuse all our serious requests, and gratify every one of our whims. He should encourage us to have caprices, and forbid us to have missions. He should always say much more than he means, and always mean much more than he says. He should never run down other pretty women. That would show he had no taste, or make one suspect that he had too much. No; he should be nice about them all, but say that somehow they don't attract him. If we ask him a question about anything, he should give us an answer all about ourselves. He should invariably praise us for whatever qualities he knows we haven't got. But he should be pitiless, quite pitiless, in reproaching us for the virtues that we have never dreamed of possessing. He should never believe that we know the use of useful things. That would be unforgiveable. But he should shower on us everything we don't want. He should persistently compromise us in public, and treat us with absolute respect when we are alone. And yet he should be always ready to have a perfectly terrible scene, whenever we want one, and to become miserable, absolutely miserable, at a moment's notice, and to overwhelm us with just reproaches in less than twenty minutes, and to be positively violent at the end of half an hour, and to leave us for ever at a quarter to eight, when we have to go and dress for dinner. And when, after that, one has seen him for really the last time, and he has refused to take back the little things he has given one, and promised never to communicate with one again, or to write one any foolish letters, he should be perfectly broken-hearted, and telegraph to one all day long, and send one little notes every half-hour by a private hansom, and dine quite alone at the club, so that every one should know how unhappy he was. And after a whole dreadful week, during which one has gone about everywhere with one's husband, just to show how absolutely lonely one was, he may be given a third last parting, in the evening, and then, if his conduct has been quite irreproachable, and one has behaved really badly to him, he should be allowed to admit that he has been entirely in the wrong, and when he has admitted that, it becomes a woman's duty to forgive, and one can do it all over again from the beginning, with variations. His reward? Oh, infinite expectation. That is quite enough for him.

Being Willing to Ask for Help • I’ll ask for help whenever I need to. • I’ll remind myself that if I need something, most people will be glad to help if they can. • I’ll use clear, intimate communication to ask for what I want, explaining my feelings and the reasons for my request. • I’ll trust that most people will listen if I ask them to. Being Myself, Whether People Accept Me or Not • When I state my thoughts clearly and politely, without malice, I won’t try to control how people take it. • I won’t give more energy than I really have. • Instead of trying to please, I’ll give other people a true indication of how I feel. • I won’t volunteer for something if I think I’ll resent it later. • If someone says something I find offensive, I’ll offer an alternative viewpoint. I won’t try to change the other person’s mind; I just won’t let the statement go unremarked upon. Sustaining and Appreciating Emotional Connections • I’ll make a point of keeping in touch with special people I care about and returning their calls or electronic messages. • I’ll think of myself as a strong person who deserves to give and receive help from my community of friends. • Even when people aren’t saying the “right” thing, I’ll tune in to whether they’re trying to help me. If their effort makes me feel emotionally nurtured, I’ll express my gratitude. • When I’m irritated with someone, I’ll think about what I want to say that could improve our relationship. I’ll wait until I cool off and then ask if the other person is willing to listen to my feelings. Having Reasonable Expectations for Myself • I’ll keep in mind that being perfect isn’t always necessary. I’ll get stuff done rather than obsess over getting things done perfectly. • When I get tired, I’ll rest or do something different. My level of physical energy will tell me when I’ve been doing too much. I won’t wait for an accident or illness to make me stop. • When I make a mistake, I’ll chalk it up to being human. Even if I think I’ve anticipated everything, there will be outcomes I don’t expect. • I’ll remember that everyone is responsible for their own feelings and for expressing their needs clearly. Beyond common courtesy, it isn’t up to me to guess what others want.

1. Did you conduct one-to-one meetings with each salesperson on your team? 2. Did you ask each of them how they like to be managed? Are they coachable? 3. Did you inquire about their prior experience with their past manager? Was it positive or negative? 4. Did you set the expectations of your relationship with them? Did you ask them what they needed and expected from their manager? What changes do they want to see? 5. Did you inform them about how you like to manage and your style of management? This would open up the space for a discussion regarding how you may manage differently from your predecessor. 6. Did you let them know you just completed a coaching course that would enable you to support them even further and maximize their talents? 7. Did you explain to them the difference between coaching and traditional management? 8. Did you enroll them in the benefits of coaching? That is, what would be in it for them? 9. Did you let them know about your intentions, goals, expectations, and aspirations for each of them and for the team as a whole? 10. How have you gone about learning the ins and outs of the company?Are you familiar with the internal workings, culture, leadership team, and subtleties that make the company unique? Have you considered that your team may be the best source of knowledge and intelligence for this? Did you communicate your willingness and desire to learn from them as well, so that the learning and development process can be mutually reciprocated?

Reading a newspaper account of one young woman's fatal accident on a midsummer morning a few years ago got me thinking about how I would have liked to have departed before my time if that had been my destiny. If I'd had to die young, hers is the death I would have chosen. She was twenty-two, the story disclosed, bright, talented, beautiful, her future spread before her like a brilliant, textured tapestry. She'd just graduated from a prestigious eastern university, had accepted a communications position with a New York television network, and would depart the following day on a four-week holiday in Europe before embarking on her promising career and the rest of her exciting life. On that golden summer day, the young woman had just finished her morning run. She had sprinted the last half mile, then stopped abruptly to catch her breath. She was bent at the waist, hands on her knees, eyes on the ground, her mind a world away, perhaps in Barcelona or Tuscany or Rome, exulting in the enchanting sights she would soon see, the splendid life she would have. It was then that the train hit her. Unaware, unthinking, oblivious to everything but the beguiling visions in her head, she had ended her run on the railroad tracks that wound through the center of her small Oregon town, one moment in the fullest expectancy of her glorious youth, adrenaline and endorphins coursing through her body, sugarplum visions dancing in her head, the next moment gone, the transition instantaneous, irrevocable, complete.

POLLARD had known better, but instead of pulling rank and insisting that his officers carry out his proposal to sail for the Society Islands, he embraced a more democratic style of command. Modern survival psychologists have determined that this “social”—as opposed to “authoritarian”—form of leadership is ill suited to the early stages of a disaster, when decisions must be made quickly and firmly. Only later, as the ordeal drags on and it is necessary to maintain morale, do social leadership skills become important. Whalemen in the nineteenth century had a clear understanding of these two approaches. The captain was expected to be the authoritarian, what Nantucketers called a fishy man. A fishy man loved to kill whales and lacked the tendency toward self-doubt and self-examination that could get in the way of making a quick decision. To be called “fishy to the backbone” was the ultimate compliment a Nantucketer could receive and meant that he was destined to become, if he wasn’t already, a captain. Mates, however, were expected to temper their fishiness with a more personal, even outgoing, approach. After breaking in the green hands at the onset of the voyage—when they gained their well-deserved reputations as “spit-fires”—mates worked to instill a sense of cooperation among the men. This required them to remain sensitive to the crew’s changeable moods and to keep the lines of communication open. Nantucketers recognized that the positions of captain and first mate required contrasting personalities. Not all mates had the necessary edge to become captains, and there were many future captains who did not have the patience to be successful mates. There was a saying on the island: “[I]t is a pity to spoil a good mate by making him a master.” Pollard’s behavior, after both the knockdown and the whale attack, indicates that he lacked the resolve to overrule his two younger and less experienced officers. In his deference to others, Pollard was conducting himself less like a captain and more like the veteran mate described by the Nantucketer William H. Macy: “[H]e had no lungs to blow his own trumpet, and sometimes distrusted his own powers, though generally found equal to any emergency after it arose. This want of confidence sometimes led him to hesitate, where a more impulsive or less thoughtful man would act at once. In the course of his career he had seen many ‘fishy’ young men lifted over his head.” Shipowners hoped to combine a fishy, hard-driving captain with an approachable and steady mate. But in the labor-starved frenzy of Nantucket in 1819, the Essex had ended up with a captain who had the instincts and soul of a mate, and a mate who had the ambition and fire of a captain. Instead of giving an order and sticking with it, Pollard indulged his matelike tendency to listen to others. This provided Chase—who had no qualms about speaking up—with the opportunity to impose his own will. For better or worse, the men of the Essex were sailing toward a destiny that would be determined, in large part, not by their unassertive captain but by their forceful and fishy mate.

to be open and straightforward about their needs for attention in a social setting. It is equally rare for members of a group in American culture to honestly and openly express needs that might be in conflict with that individual’s needs. This value of not just honestly but also openly fully revealing the true feelings and needs present in the group is vital for it’s members to feel emotional safe. It is also vital to keeping the group energy up and for giving the feedback that allows it’s members to know themselves, where they stand in relation to others and for spiritual/psychological growth. Usually group members will simply not object to an individual’s request to take the floor—but then act out in a passive-aggressive manner, by making noise or jokes, or looking at their watches. Sometimes they will take the even more violent and insidious action of going brain-dead while pasting a jack-o’-lantern smile on their faces. Often when someone asks to read something or play a song in a social setting, the response is a polite, lifeless “That would be nice.” In this case, N.I.C.E. means “No Integrity or Congruence Expressed” or “Not Into Communicating Emotion.” So while the sharer is exposing his or her vulnerable creation, others are talking, whispering to each other, or sitting looking like they are waiting for the dental assistant to tell them to come on back. No wonder it’s so scary to ask for people’s attention. In “nice” cultures, you are probably not going to get a straight, open answer. People let themselves be oppressed by someone’s request—and then blame that someone for not being psychic enough to know that “Yes” meant “No.” When were we ever taught to negotiate our needs in relation to a group of people? In a classroom? Never! The teacher is expected to take all the responsibility for controlling who gets heard, about what, and for how long. There is no real opportunity to learn how to nonviolently negotiate for the floor. The only way I was able to pirate away a little of the group’s attention in the school I attended was through adolescent antics like making myself fart to get a few giggles, or asking the teacher questions like, “Why do they call them hemorrhoids and not asteroids?” or “If a number two pencil is so popular, why is it still number two,” or “What is another word for thesaurus?” Some educational psychologists say that western culture schools are designed to socialize children into what is really a caste system disguised as a democracy. And in once sense it is probably good preparation for the lack of true democratic dynamics in our culture’s daily living. I can remember several bosses in my past reminding me “This is not a democracy, this is a job.” I remember many experiences in social groups, church groups, and volunteer organizations in which the person with the loudest voice, most shaming language, or outstanding skills for guilting others, controlled the direction of the group. Other times the pain and chaos of the group discussion becomes so great that people start begging for a tyrant to take charge. Many times people become so frustrated, confused and anxious that they would prefer the order that oppression brings to the struggle that goes on in groups without “democracy skills.” I have much different experiences in groups I work with in Europe and in certain intentional communities such as the Lost Valley Educational Center in Eugene, Oregon, where the majority of people have learned “democracy skills.” I can not remember one job, school, church group, volunteer organization or town meeting in mainstream America where “democracy skills” were taught or practiced.

The time is nearly upon us,” said one, and Arthur was surprised to see a word suddenly materialize in thin air just by the man’s neck. The word was LOONQUAWL, and it flashed a couple of times and then disappeared again. Before Arthur was able to assimilate this the other man spoke and the word PHOUCHG appeared by his neck. “Seventy-five thousand generations ago, our ancestors set this program in motion,” the second man said, “and in all that time we will be the first to hear the computer speak.” “An awesome prospect, Phouchg,” agreed the first man, and Arthur suddenly realized he was watching a recording with subtitles. “We are the ones who will hear,” said Phouchg, “the answer to the great question of Life …!” “The Universe …!” said Loonquawl. “And Everything …!” “Shhh,” said Loonquawl with a slight gesture, “I think Deep Thought is preparing to speak!” There was a moment’s expectant pause while panels slowly came to life on the front of the console. Lights flashed on and off experimentally and settled down into a businesslike pattern. A soft low hum came from the communication channel. “Good morning,” said Deep Thought at last. “Er … good morning, O Deep Thought,” said Loonquawl nervously, “do you have … er, that is …” “An answer for you?” interrupted Deep Thought majestically. “Yes. I have.” The two men shivered with expectancy. Their waiting had not been in vain. “There really is one?” breathed Phouchg. “There really is one,” confirmed Deep Thought. “To Everything? To the great Question of Life, the Universe and Everything?” “Yes.” Both of the men had been trained for this moment, their lives had been a preparation for it, they had been selected at birth as those who would witness the answer, but even so they found themselves gasping and squirming like excited children. “And you’re ready to give it to us?” urged Loonquawl. “I am.” “Now?” “Now,” said Deep Thought. They both licked their dry lips. “Though I don’t think,” added Deep Thought, “that you’re going to like it.” “Doesn’t matter!” said Phouchg. “We must know it! Now!” “Now?” inquired Deep Thought. “Yes! Now …” “All right,” said the computer, and settled into silence again. The two men fidgeted. The tension was unbearable. “You’re really not going to like it,” observed Deep Thought. “Tell us!” “All right,” said Deep Thought. “The Answer to the Great Question …” “Yes …!” “Of Life, the Universe and Everything …” said Deep Thought. “Yes …!” “Is …” said Deep Thought, and paused. “Yes …!” “Is …” “Yes …!!! …?” “Forty-two,” said Deep Thought, with infinite majesty and calm.