Clients Best Quotes

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The best client is a scared millionaire.
H.L. Mencken
We are always waiting for the perfect brief from the perfect client. It almost never happens [...] Whatever is on your desk right now, that's the one. Make it the best you possibly can.
Paul Arden
My clients are the best clients.
Martha Wells (All Systems Red (The Murderbot Diaries, #1))
I hate meeting new people even new clients who intend to give me money. I try to be pleasant but I'm not very good at it. The best I can usually pull off is 'professional if somewhat chilly.' It's not ideal no. But it beats 'awkward and bitchy.
Cherie Priest (Bloodshot (Cheshire Red Reports, #1))
It's best to magnetize your business to specific kinds of customers; customers that are aligned with the businesses goals, purpose, and values. At Mayflower-Plymouth, we're here to help your business figure this out, and to provide holistic solutions.
Hendrith Vanlon Smith Jr.
Until you guys own your own souls you don't own mine. Until you guys can be trusted every time and always, in all times and conditions, to seek the truth out and find it and let the chips fall where they may—until that time comes, I have the right to listen to my conscience, and protect my client the best way I can. Until I'm sure you won't do him more harm than you'll do the truth good. Or until I'm hauled before somebody that can make me talk.
Raymond Chandler (The High Window (Philip Marlowe, #3))
When I propose a candidate for a job I don't do it because the person in question is the best but because he is the one the client will employ. I provide them with a head that is good enough, placed on a body they want. [...] The world is full of people who pay serious money for bad pictures by good artists. And mediocre heads on tall bodies.
Jo Nesbø (Headhunters)
The proof of a great teacher is the successes of her students. The proof of a great business is the successes of their clients. Strive to bring out the best in people, then you will see over abundant successes. - Kailin Gow
Kailin Gow
You can't rely on others—especially your managers and clients—to engage your strengths. In an ideal world, managers would constantly be thinking about how to best utilize their people—and clients would always unearth your greatest potential. Unfortunately, the reality is that bosses and clients are as worried about their own careers as you are about your own. You must take the task of marketing your strengths into your own hands.
Scott Belsky (Making Ideas Happen)
All revenue is not the same. If you remove your worst, unprofitable clients and the now-unnecessary costs associated with them, you will see a jump in profitability and a reduction in stress, often within a few weeks. Equally important, you will have more time to pursue and clone your best clients.
Mike Michalowicz (Profit First: A Simple System To Transform Any Business From A Cash-Eating Monster To A Money-Making Machine)
The world is changing. No matter what any of us is shopping for, we can find good products, good services, good solutions. We want to enjoy the experience of using those products, those services. This firm doesn't have a lock on brilliance. Your prospective clients can find that elsewhere. They want to enjoy the experience of implementing a brilliant solution in collegial and congenial partnership with teh people who brought it to them.
Susan Scott (Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today)
When all things are considered holistically, the best expected return on investment varies from client to client.
Hendrith Vanlon Smith Jr.
Studies indicate that happy employees are more productive, more creative, and provide better client service. They’re less likely to quit or call in sick. What’s more, they act as brand ambassadors outside the office, spreading positive impressions of their company and attracting star performers to their team.
Ron Friedman (The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace)
1. Bangladesh.... In 1971 ... Kissinger overrode all advice in order to support the Pakistani generals in both their civilian massacre policy in East Bengal and their armed attack on India from West Pakistan.... This led to a moral and political catastrophe the effects of which are still sorely felt. Kissinger’s undisclosed reason for the ‘tilt’ was the supposed but never materialised ‘brokerage’ offered by the dictator Yahya Khan in the course of secret diplomacy between Nixon and China.... Of the new state of Bangladesh, Kissinger remarked coldly that it was ‘a basket case’ before turning his unsolicited expertise elsewhere. 2. Chile.... Kissinger had direct personal knowledge of the CIA’s plan to kidnap and murder General René Schneider, the head of the Chilean Armed Forces ... who refused to countenance military intervention in politics. In his hatred for the Allende Government, Kissinger even outdid Richard Helms ... who warned him that a coup in such a stable democracy would be hard to procure. The murder of Schneider nonetheless went ahead, at Kissinger’s urging and with American financing, just between Allende’s election and his confirmation.... This was one of the relatively few times that Mr Kissinger (his success in getting people to call him ‘Doctor’ is greater than that of most PhDs) involved himself in the assassination of a single named individual rather than the slaughter of anonymous thousands. His jocular remark on this occasion—‘I don’t see why we have to let a country go Marxist just because its people are irresponsible’—suggests he may have been having the best of times.... 3. Cyprus.... Kissinger approved of the preparations by Greek Cypriot fascists for the murder of President Makarios, and sanctioned the coup which tried to extend the rule of the Athens junta (a favoured client of his) to the island. When despite great waste of life this coup failed in its objective, which was also Kissinger’s, of enforced partition, Kissinger promiscuously switched sides to support an even bloodier intervention by Turkey. Thomas Boyatt ... went to Kissinger in advance of the anti-Makarios putsch and warned him that it could lead to a civil war. ‘Spare me the civics lecture,’ replied Kissinger, who as you can readily see had an aphorism for all occasions. 4. Kurdistan. Having endorsed the covert policy of supporting a Kurdish revolt in northern Iraq between 1974 and 1975, with ‘deniable’ assistance also provided by Israel and the Shah of Iran, Kissinger made it plain to his subordinates that the Kurds were not to be allowed to win, but were to be employed for their nuisance value alone. They were not to be told that this was the case, but soon found out when the Shah and Saddam Hussein composed their differences, and American aid to Kurdistan was cut off. Hardened CIA hands went to Kissinger ... for an aid programme for the many thousands of Kurdish refugees who were thus abruptly created.... The apercu of the day was: ‘foreign policy should not he confused with missionary work.’ Saddam Hussein heartily concurred. 5. East Timor. The day after Kissinger left Djakarta in 1975, the Armed Forces of Indonesia employed American weapons to invade and subjugate the independent former Portuguese colony of East Timor. Isaacson gives a figure of 100,000 deaths resulting from the occupation, or one-seventh of the population, and there are good judges who put this estimate on the low side. Kissinger was furious when news of his own collusion was leaked, because as well as breaking international law the Indonesians were also violating an agreement with the United States.... Monroe Leigh ... pointed out this awkward latter fact. Kissinger snapped: ‘The Israelis when they go into Lebanon—when was the last time we protested that?’ A good question, even if it did not and does not lie especially well in his mouth. It goes on and on and on until one cannot eat enough to vomit enough.
Christopher Hitchens
At the tattoo parlor, my friend worked with needle and ink applying a design to the skin on his client's back, as the three of us sat discussing our spiritual desires and ambivalence about religion. In the midst of our conversation, the man under the needle turned and said, 'Jesus is cool, it's just that they have f***ed with Jesus. I mean, Christianity was at its best when it was secret and hidden and you could die for it.' This profound, if crass, statement recognizes that the power of the gospel lay in its ability to be a counter-cultural and revolutionary force - not only a story to believe, but a distinctive way of life. The man's comment prompted me to consider the questions: Am I in some measure complicit in the domestication of Jesus?
Mark Scandrette (Soul Graffiti: Making a Life in the Way of Jesus)
Ambivalating is one of the healing processes of psychotherapy. When clients are encouraged to thoroughly explore their conflicting feelings about job or relationship issues, they eventually connect with a deep intuitive sense about what is best for them.
Pete Walker (The Tao of Fully Feeling: Harvesting Forgiveness out of Blame)
Like antidepressants, a substantial part of the benefit of psychotherapy depends on a placebo effect, or as Moerman calls it, the meaning response. At least part of the improvement that is produced by these treatments is due to the relationship between the therapist and the client and to the client's expectancy of getting better. That is a problem for antidepressant treatment. It is a problem because drugs are supposed to work because of their chemistry, not because of the psychological factors. But it is not a problem for psychotherapy. Psychotherapists are trained to provide a warm and caring environment in which therapeutic change can take place. Their intention is to replace the hopelessness of depression with a sense of hope and faith in the future. These tasks are part of the essence of psychotherapy. The fact that psychotherapy can mobilize the meaning response - and that it can do so without deception - is one of its strengths, no one of its weaknesses. Because hopelessness is a fundamental characteristic of depression, instilling hope is a specific treatment for it it. Invoking the meaning response is essential for the effective treatment of depression, and the best treatments are those that can do this most effectively and that can do without deception.
Irving Kirsch (The Emperor's New Drugs: Exploding the Antidepressant Myth)
The fundamental priority of every business is to create value for its customers or clients — to improve their lives in some way through the products or services being sold by the business.
Hendrith Vanlon Smith Jr. (4 Business Lessons From Jesus: A businessmans interpretation of Jesus' teachings, applied in a business context.)
judges, police officers, doctors—in course of time, through habit, grow so callous that they cannot, even if they wish it, take any but a formal attitude to their clients; in this respect they are not different from the peasant who slaughters sheep and calves in the back-yard, and does not notice the blood.
Anton Chekhov (Best Short Stories of Anton Chekov)
You will never be allowed to buy the really good IPOs at the initial offering price. The hot IPOs are snapped up by the big institutional investors or the very best wealthy clients of the underwriting firm.
Burton G. Malkiel (A Random Walk Down Wall Street: The Time-Tested Strategy for Successful Investing)
The third facilitative aspect of the relationship is empathic understanding. This means that the therapist senses accurately the feelings and personal meanings that the client is experiencing and communicates this understanding to the client. When functioning best, the therapist is so much inside the private world of the other that he or she can clarify not only the meanings of which the client is aware but even those just below the level of awareness. This kind of sensitive, active listening is exceedingly rare in our lives. We think we listen, but very rarely do we listen with real understanding, true empathy. Yet listening, of this very special kind, is one of the most potent forces for change that I know.
Carl R. Rogers
You know what I think?” Touching him feels so good, so strangely uncomplicated, like he’s the exception to every rule. “What?” “I think you love your job,” he says softly. “I think you work that hard because you care ten times more than the average person.” “About work,” I say. “About everything.” His arms tighten around me. “Your sister. Your clients. Their books. You don’t do anything you’re not going to do one hundred percent. You don’t start anything you can’t finish. “You’re not the person who buys the stationary bike as part of a New Year’s resolution, then uses it as a coatrack for three years. You’re not the kind of woman who only works hard when it feels good, or only shows up when it’s convenient. If someone insults one of your clients, those fancy kid gloves of yours come off, and you carry your own pen at all times, because if you’re going to have to write anything, it might as well look good. You read the last page of books first—don’t make that face, Stephens.” He cracks a smile in one corner of his mouth. “I’ve seen you—even when you’re shelving, you sometimes check the last page, like you’re constantly looking for all the information, trying to make the absolute best decisions.” “And by you’ve seen me,” I say, “you mean you’ve watched me.” “Of course I fucking do,” he says in a low, rough voice. “I can’t stop. I’m always aware of where you are, even if I don’t look, but it’s impossible not to. I want to see your face get stern when you’re emailing a client’s editor, being a hard-ass, and I want to see your legs when you’re so excited about something you just read that you can’t stop crossing and uncrossing them. And when someone pisses you off, you get these red splotches.” His fingers brush my throat. “Right here.” “You’re a fighter,” he says. “When you care about something, you won’t let anything fucking touch it. I’ve never met anyone who cares as much as you do. Do you know what most people would give to have someone like that in their life?” His eyes are dark, probing, his heartbeat fast. “Do you know how fucking lucky anyone you care about is? You know . . .
Emily Henry (Book Lovers)
In the course of therapy, we often witness clients’ capacities to report abuse stories with intellectualized, detached demeanors. And they are quick to add disclaimers that minimize their experiences such as “It wasn’t so bad,” “I probably deserved it anyway,” “I know my parents did the best they could,” “It didn’t have any negative effect on me,” or “That was a long time ago, and it can’t be relevant to my life now.” Many clients expend tremendous amounts of energy disavowing traumatic or abusive histories, believing that revisiting old feelings and thoughts will keep them stuck or are irrelevant to who they are today.
Lisa Ferentz (Treating Self-Destructive Behaviors in Trauma Survivors: A Clinician's Guide)
Set yourself to becoming the best-informed person in the agency on the account to which you are assigned. If, for example, it is a gasoline account, read books on oil geology and the production of petroleum products. Read the trade journals in the field. Spend Saturday mornings in service stations, talking to motorists. Visit your client’s refineries and research laboratories. At the end of your first year, you will know more about the oil business than your boss, and be ready to succeed him. Most
David Ogilvy (Ogilvy on Advertising)
Whether you're delivering a sales presentation to a new client, going on a trip, speaking in front of a thousand people, or handling a customer complaint, when you are prepared, you are more empowered to do your best and perform at a higher level. It feels great!
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
Style still matters, for at least three reasons. First, it ensures that writers will get their message across, sparing readers from squandering their precious moments on earth deciphering opaque prose. When the effort fails, the result can be calamitous-as Strunk and White put it, "death on the highway caused by a badly worded road sign, heartbreak among lovers caused by a misplaced phrase in a well-intentioned letter, anguish of a traveler expecting to be met at a railroad station and not being met because of a slipshod telegram." Governments and corporations have found that small improvements in clarity can prevent vast amounts of error, frustration, and waste, and many countries have recently made clear language the law of the land. Second, style earns trust. If readers can see that a writer cares about consistency and accuracy in her prose, they will be reassured that the writer cares about those virtues in conduct they cannot see as easily. Here is how one technology executive explains why he rejects job applications filled with errors of grammar and punctuation: "If it takes someone more than 20 years to notice how to properly use it's, then that's not a learning curve I'm comfortable with." And if that isn't enough to get you to brush up your prose, consider the discovery of the dating site OkCupid that sloppy grammar and spelling in a profile are "huge turn-offs." As one client said, "If you're trying to date a woman, I don't expect flowery Jane Austen prose. But aren't you trying to put your best foot forward?" Style, not least, adds beauty to the world. To a literate reader, a crisp sentence, an arresting metaphor, a witty aside, an elegant turn of phrase are among life's greatest pleasures. And as we shall see in the first chapter, this thoroughly impractical virtue of good writing is where the practical effort of mastering good writing must begin.
Steven Pinker (The Sense of Style: The Thinking Person's Guide to Writing in the 21st Century)
Most of the time there aren’t as many fireworks. I lay down the cards, and they talk to me. I see the Tower and know that it was necessary, and I see the dust settling and what the path ahead looks like (usually dusty). I throw down the Seven of Wands and feel my client bristling with protective energy. I can hear the celebration in the Four of Wands, or see the connective energy in the Three of Cups. My cards come alive for me. That’s the best way I can describe it.
Melissa Cynova (Kitchen Table Tarot: Pull Up a Chair, Shuffle the Cards, and Let's Talk Tarot)
Most criminal defendants talk their way into prison. Few talk their way out. The best single piece of advice I have ever given a client is to just keep your mouth shut. Talk to no one about your case, not even your own wife. You keep close counsel with yourself. You take the nickel and you live to fight another day.
Michael Connelly (The Crossing (Harry Bosch, #18; Harry Bosch Universe, #28))
In closing, new therapists are encouraged to be themselves with clients rather than trying to fulfill the role of a therapist. Perhaps Kahn says it best: When all is said and done, nothing in our work may be more important than our willingness to bring as much of ourselves as possible to the therapeutic session.... One of the great satisfactions of this work comes at the moment students realize that when they enter the consulting room, they don’t need to don a therapist mask, a therapist voice, a therapist posture, and a therapist vocabulary. They can discard those accouterments because they have much, much more than that to give their clients.
Edward Teyber (Interpersonal Process in Therapy: An Integrative Model)
down best with his clients and as such he always had a bottle available in his office. In his five years working for Mayfield Realties he had
J.C. Reed (Conquer Your Love (Surrender Your Love, #2))
Remember that the person requesting your help may feel uncomfortable, so make sure to ask what the client really wants and how you can best help.
Edgar H. Schein (Helping: How to Offer, Give, and Receive Help (The Humble Leadership Series Book 1))
iv. Give them ideas for how their jobs can even be better. Never forget sales rule #1: Your best future clients are your current clients.
James Altucher (Choose Yourself)
Everyone has a dream. The ambitious make that dream a goal. The motivated build a plan. The successful execute.
Mark Harari (Lobster on a Cheese Plate: How to Stand Out, Attract the Best Clients, and Win Every Sale that Comes Your Way)
Coaching is a service. We serve our clients and have their well-being as the higher priority.
Michael J. Marx (Ethics & Risk Management for Christian Coaches)
Sarah watched the man sit alongside other homeless clients. Despite their awful circumstances, they were going on with life, getting through it as best they could.
Mitch Albom (The Time Keeper)
The only way you can continue to be relevant to your clients is by changing the way you work. You must continually improve yourself so that you can meet their future requirements.
Justin Leigh (Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams)
You should be establishing a foundation that is ethical, honest and about serving your client – this is what separates ‘the best in the market’ from ‘the rest of the market’.
Justin Leigh (Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams)
To sell (or serve) effectively, you must focus on your client – even if it creates more work for you. This is a fundamental principle of consultative sales.
Justin Leigh (Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams)
At every stage of interaction with your clients, ask yourself, ‘If I look at this ONLY from my client’s perspective, how does it need to be?
Justin Leigh (Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams)
I don’t mess around with clients.” He makes the sign of the cross. “So for as long as you are one I will be a complete professional. It’s probably for the best that we’re discussing it, so you don’t mistake me not trying to get in your pants as me not wanting to get in your pants.” His eyes slide downward, and his voice dips to a whisper. “I definitely want in.
Emma Chase (Dirty Charmer (The Bodyguards, #1))
In Levitt’s view, economics is a science with excellent tools for gaining answers but a serious shortage of interesting questions. His particular gift is the ability to ask such questions. For instance: If drug dealers make so much money, why do they still live with their mothers? Which is more dangerous, a gun or a swimming pool? What really caused crime rates to plunge during the past decade? Do real-estate agents have their clients’ best interests at heart? Why do black parents give their children names that may hurt their career prospects?
Steven D. Levitt (Freakonomics: A Rogue Economist Explores the Hidden Side of Everything)
The facts were strongly behind his client. But the legal battle could be drawn out for months; no one stood to gain except the lawyers. Ghandi was not interested in making a profit out of legal briefs and empty arguments. He was determined to serve the best interests of both sides. Dada Abdulla and his opponent were blood relations, and every day the case dragged on only drove in deeper the wedge that was splitting their family in two. With much talking Ghandi persuaded both sides to submit to arbitration and settle out of court. Even more talking was necessary to get Dada Abdulla to agree on terms which would not bankrupt the loser, but in the end both sides were satisfied. Ghandi was ecstatic. "I had learnt," he exclaimed, "the true practice of law. I had learnt to find out the better side of human nature and to enter men's hearts. I realized that the true function of a lawyer was to unite parties riven asunder.
G. Palanithurai
Imagine if you made it your intention to be both ‘world-class’ and ‘the most trusted and respected supplier’ to your clients. It would force a new level of thinking about how you operate.
Justin Leigh (Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams)
If you consider selling to be serving, you’ll think differently about sales. You’re helping your clients get everything they need, and you’re ensuring they choose you to provide it for them.
Justin Leigh (Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams)
Did we win?” “I’m here, aren’t I?” He must be running. Her body jounced painfully against his chest with every lurching step. He needed his cane. “I don’t want to die.” “I’ll do my best to make other arrangements for you.” She closed her eyes. “Keep talking, Wraith. Don’t slip away from me.” “But it’s what I do best.” He clutched her tighter. “Just make it to the schooner. Open your damn eyes, Inej.” She tried. Her vision was blurring, but she could make out a pale, shiny scar on Kaz’s neck, right beneath his jaw. She remembered the first time she’d seen him at the Menagerie. He paid Tante Heleen for information – stock tips, political pillow talk, anything the Menagerie’s clients blabbed about when drunk or giddy on bliss. He never visited Heleen’s girls, though plenty would have been happy to take him up to their rooms. They claimed he gave them the shivers, that his hands were permanently stained with blood beneath those black gloves, but she’d recognised the eagerness in their voices and the way they tracked him with their eyes. One night, as he’d passed her in the parlour, she’d done a foolish thing, a reckless thing. “I can help you,” she’d whispered. He’d glanced at her, then proceeded on his way as if she’d said nothing at all. The next morning, she’d been called to Tante Heleen’s parlour. She’d been sure another beating was coming or worse, but instead Kaz Brekker had been standing there, leaning on his crow-head cane, waiting to change her life. “I can help you,” she said now. “Help me with what?” She couldn’t remember. There was something she was supposed to tell him. It didn’t matter any more. “Talk to me, Wraith.” “You came back for me.” “I protect my investments.” Investments. “I’m glad I’m bleeding all over your shirt.” “I’ll put it on your tab.” Now she remembered. He owed her an apology. “Say you’re sorry.” “For what?” “Just say it.” She didn’t hear his reply.
Leigh Bardugo (Six of Crows (Six of Crows, #1))
Certainly there are some things which I can find out about you only, or best, through being told of them by you. The oculist has to ask his client what letters he sees with his right and left eyes and how clearly he sees them; the doctor has to ask the sufferer where the pain is and what sort of a pain it is; and the psychoanalyst has to ask his patient about his dreams and daydreams.
Gilbert Ryle (The Concept of Mind)
Finally, for the same criminal conviction, the more stereotypically Af-rican a black individual’s facial features, the longer the sentence.15 In contrast, juries view black (but not white) male defendants more favorably if they’re wearing big, clunky glasses; some defense attorneys even exploit this “nerd defense” by accessorizing their clients with fake glasses, and prosecuting attorneys ask whether those dorky glasses are real. In other words, when blind, impartial justice is supposedly being administered, jurors are unconsciously biased by racial stereotypes of someone’s face.
Robert M. Sapolsky (Behave: The Biology of Humans at Our Best and Worst)
Enter the problem-solution construction. All it is, is this: “Here’s the problem, and the negative consequences of it. Here’s the best solution, and the positive benefits of this.” It’s that simple.
Peter Andrei (Interpersonal Communication: How to Win Clients and Influence Teams: Know exactly what to say, gain communication skills, and master the people skills ... and job hunting. (Speak for Success Book 8))
But wouldn’t people, his clients, realize? When there was no actual money in the account?” “How?” “When they asked for it.” “But people don’t,” she said. “They give it to their investment dealer, and at best they cash in the dividends or take the profits. But the capital remains in the account. Weren’t you ever told by your parents never to touch the capital?” “No. I was told not to touch my brother’s bike.
Louise Penny (Kingdom of the Blind (Chief Inspector Armand Gamache, #14))
Hell, I’m practically an escort for my rich doctor clients. They call and I come running whispering sweet nothings in their ears and whipping out some of the best drugs money can buy. Matter of fact, we just got some meds in that makes Viagra look like chewable kiddie vitamins. One of my doctors told me when he came it was so good, he blacked out temporarily. Me and my boy toy are trying that one out tonight.
A.T. Hicks (Peaches and the Gambler (A Peaches Donnelly Mystery, #1))
The type of statements to avoid are indirect, open-ended suggestions, especially about feeling, and truisms or platitudes. Such statements induce a stuck feeling in clients with a compressed structure. They are inwardly trying to achieve the attitudes or actions suggested by the statements and simultaneously resisting and resenting them, while also feeling humiliated by the expectations implied in the statements and shameful of their resistance all at the same time. This reveals why the best intentioned therapist can end up with a client who makes little progress, seems bogged down, and makes the therapist feel ineffective.
Elliot Greene (The Psychology of the Body (Lww Massage Therapy & Bodywork Educational Series))
The work I do is not exactly respectable. But I want to explain how it works without any of the negatives associated with my infamous clients. I’ll show how I manipulated the media for a good cause. A friend of mine recently used some of my advice on trading up the chain for the benefit of the charity he runs. This friend needed to raise money to cover the costs of a community art project, and chose to do it through Kickstarter, the crowdsourced fund-raising platform. With just a few days’ work, he turned an obscure cause into a popular Internet meme and raised nearly ten thousand dollars to expand the charity internationally. Following my instructions, he made a YouTube video for the Kickstarter page showing off his charity’s work. Not a video of the charity’s best work, or even its most important work, but the work that exaggerated certain elements aimed at helping the video spread. (In this case, two or three examples in exotic locations that actually had the least amount of community benefit.) Next, he wrote a short article for a small local blog in Brooklyn and embedded the video. This site was chosen because its stories were often used or picked up by the New York section of the Huffington Post. As expected, the Huffington Post did bite, and ultimately featured the story as local news in both New York City and Los Angeles. Following my advice, he sent an e-mail from a fake address with these links to a reporter at CBS in Los Angeles, who then did a television piece on it—using mostly clips from my friend’s heavily edited video. In anticipation of all of this he’d been active on a channel of the social news site Reddit (where users vote on stories and topics they like) during the weeks leading up to his campaign launch in order to build up some connections on the site. When the CBS News piece came out and the video was up, he was ready to post it all on Reddit. It made the front page almost immediately. This score on Reddit (now bolstered by other press as well) put the story on the radar of what I call the major “cool stuff” blogs—sites like BoingBoing, Laughing Squid, FFFFOUND!, and others—since they get post ideas from Reddit. From this final burst of coverage, money began pouring in, as did volunteers, recognition, and new ideas. With no advertising budget, no publicist, and no experience, his little video did nearly a half million views, and funded his project for the next two years. It went from nothing to something. This may have all been for charity, but it still raises a critical question: What exactly happened? How was it so easy for him to manipulate the media, even for a good cause? He turned one exaggerated amateur video into a news story that was written about independently by dozens of outlets in dozens of markets and did millions of media impressions. It even registered nationally. He had created and then manipulated this attention entirely by himself.
Ryan Holiday (Trust Me, I'm Lying: Confessions of a Media Manipulator)
Want to know the coolest thing about the coming? Not that the One who played marbles with the stars gave it up to play marbles with marbles. Or that the One who hung the galaxies gave it up to hang doorjambs to the displeasure of a cranky client who wanted everything yesterday but couldn't pay until tomorrow. Not that he, in an instant, went from needing nothing to needing air, food, a tub of hot water and salts for his tired feet, and, more than anything, needing somebody - anybody - who was more concerned about where he would spend eternity rather than where he would spend Friday's paycheck. Or that he resisted the urge to fry the two=bit, self-appointed hall monitors of holiness who dared suggest that he was doing the work of the devil. Not that he kept his cool while the dozen best friends he ever had felt the heat and got out of the kitchen. Or that he gave no command to the angels who begged, "Just give us the nod, Lord. One word and these demons will be deviled eggs." Not that he refused to defend himself when blamed for every sin of every slut and sailor since Adam. Or that he stood silent as a million guilty verdicts echoed in the tribunal of heaven and the giver of light was left in the chill of a sinner's night. Not even that after three days in a dark hole he stepped into the Easter sunrise with a smile and a swagger and a question for lowly Lucifer - "Is that your best punch?" That was cool, incredibly cool. But want to know the coolest thing about the One who gave up the crown of heaven for a crown of thorns? He did it for you. Just for you.
Max Lucado (He Chose the Nails: What God Did to Win Your Heart)
Don’t accept contingency fees or “pay for performance”; you’re not a trained animal act. Variables are often outside your control, and besides, you’re being paid for your best advice. It’s up to the client to implement it effectively.
Alan Weiss (Value-Based Fees: How to Charge - and Get - What You're Worth)
Companies are suffering. They face recession and dowsizing. They make a loss profit , losing their clients and best skilled employees because of someone who made a personal decision in the interest of the business and made it a business decision.
De philosopher DJ Kyos (The Theory of 46 Be's)
We thought back to previous research we'd been involved in with so-called difficult clients. One conclusion was that there really are no such things—all clients are really doing the best they can—just doing their jobs coping in the only way they know how.
Jeffrey A. Kottler (Bad Therapy: Master Therapists Share Their Worst Failures)
Why Cults Terrorize and Kill Children – LLOYD DEMAUSE The Journal of Psychohistory 21 (4) 1994 "Extending these local figures to a national estimate would easily mean tens of thousands of cult victims per year reporting, plus undoubtedly more who do not report.(2) This needn’t mean, of course, that actual Cult abuse is increasing, only that-as with the increase in all child abuse reports-we have become more open to hearing them. But it seemed unlikely that the surge of cult memories could all be made up by patients or implanted by therapists. Therapists are a timid group at best, and the notion that they suddenly begin implanting false memories in tens of thousands of their clients for no apparent reason strained credulity. Certainly no one has presented a shred of evidence for massive “false memory” implantations.
Lloyd DeMause
She isn’t just any woman. She’s different.” “So every man has said since time immemorial.” “Yes, that’s true. I’ve met plenty of women, Mr. Sutton. From a young age, I have had mistresses whose beauty and skills would astound you. Skills they taught to a young man, because I was ever so rich. I also got to know them—courtesans are living, breathing women, you might be surprised to learn. With dreams and ambitions, some longing for a better life, one in which they won’t have to rely on wealthy men’s sons for survival. I became quite good friends with some of the ladies and am still. And then I met Violet.” Mr. Sutton was listening but striving to look uninterested. “Another courtesan?” “She’s neither one thing nor the other. Which is why I say she’s different. She’s not from the upper-class families whose mothers throw their daughters at me with alarming ruthlessness. She’s not a courtesan, selling her body and skills in exchange for diamonds and riches. She’s not a street girl from the gutter, selling her body to survive. She’s not a middle-class daughter, striving to live spotlessly and not shame her parents. Violet faces the world on her own terms, making a living the best she can with the skills she has. And everywhere, everyone has tried to stop her. They’ve used her body to pay their debts. They’ve used her cleverness to bring them clients. They’ve used her skills at understanding people to make them money. Everyone in her entire life has used her in every capacity she has, and yet, she still stands tall and faces the world. They’ve beaten her down at every turn, and still she rises. This is a woman of indomitable spirit. And I want to set her free.
Jennifer Ashley (The Wicked Deeds of Daniel Mackenzie (MacKenzies & McBrides, #6))
My years of struggling against inequality, abusive power, poverty, oppression, and injustice had finally revealed something to me about myself. Being close to suffering, death, executions, and cruel punishments didn't just illuminate the brokenness of others; in a moment of anguish and heartbreak, it also exposed my own brokenness. You can't effectively fight abusive power, poverty, inequality, illness, oppression, or injustice and not be broken by it. We are all broken by something. We have all hurt someone and have been hurt. We all share the condition of brokenness even if our brokenness is not equivalent. The ways in which I have been hurt - and have hurt others - are different from the ways Jimmy Dill suffered and caused suffering. But our shared brokenness connected us. Thomas Merton said: We are bodies of broken bones. I guess I'd always known but never fully considered that being broken is what makes us human. We all have our reasons. Sometimes we're fractured by the choices we make; sometimes we're shattered by things we would never have chosen. But our brokenness is also the source of our common humanity, the basis for our shared search for comfort, meaning, and healing. Our shared vulnerability and imperfection nurtures and sustains our capacity for compassion. We have a choice. We can embrace our humanness, which means embracing our broken natures and the compassion that remains our best hope for healing. Or we can deny our brokenness, forswear compassion, and, as a result, deny our own humanity. I thought of the guards strapping Jimmy Dill to the gurney that very hour. I thought of the people who would cheer his death and see it as some kind of victory. I realized they were broken people, too, even if they would never admit it. So many of us have become afraid and angry. We've become so fearful and vengeful that we've thrown away children, discarded the disabled, and sanctioned the imprisonment of the sick and the weak - not because they are a threat to public safety or beyond rehabilitation but because we think it makes us seem tough, less broken. I thought of the victims of violent crime and the survivors of murdered loved ones, and how we've pressured them to recycle their pain and anguish and give it back to the offenders we prosecute. I thought of the many ways we've legalized vengeful and cruel punishments, how we've allowed our victimization to justify the victimization of others. We've submitted to the harsh instinct to crush those among us whose brokenness is most visible. But simply punishing the broken - walking away from them or hiding them from sight - only ensures that they remain broken and we do, too. There is no wholeness outside of our reciprocal humanity. I frequently had difficult conversations with clients who were struggling and despairing over their situations - over the things they'd done, or had been done to them, that had led them to painful moments. Whenever things got really bad, and they were questioning the value of their lives, I would remind them that each of us is more than the worst thing we've ever done. I told them that if someone tells a lie, that person is not just a liar. If you take something that doesn't belong to you, you are not just a thief. Even if you kill someone, you're not just a killer. I told myself that evening what I had been telling my clients for years. I am more than broken. In fact, there is a strength, a power even, in understanding brokenness, because embracing our brokenness creates a need and desire for mercy, and perhaps a corresponding need to show mercy. When you experience mercy, you learn things that are hard to learn otherwise. You see things that you can't otherwise see; you hear things you can't otherwise hear. You begin to recognize the humanity that resides in each of us.
Bryan Stevenson (Just Mercy)
Share your helping problem. More often than I care to admit I have found that when I was supposed to be helping someone, I suddenly did not know what to do next. When this happens, the best thing to do is to say to the client, “At this point I am stuck—I don’t know what to do next to be helpful.
Edgar H. Schein (Helping: How to Offer, Give, and Receive Help (The Humble Leadership Series Book 1))
So Lucille pressed the button, and a panel slid open in the wall, and the transporter came through, and sure enough here was the bare butt of the client waiting to be whipped. For reasons best known to himself he had kept his shoes and socks on, so he was wearing well-polished black loafers and black silk socks.
Helen DeWitt (Lightning Rods)
One of the best preemptive methods is to work candidly with your prospect to compile a pros-and-cons list. Have your prospective client draw up a list with the name of your product or service placed alongside two alternative options that he or she is considering. The rest is easy: Show how you’re the optimal choice.
Jay Abraham (The Sticking Point Solution: 9 Ways to Move Your Business from Stagnation to Stunning Growth In Tough Economic Times)
We know that negative reinforcement or punishment works well for behavior that should be eliminated. And we know from feedback theory that the best kind of feedback is descriptive because the client can then make the evaluation. These are valid guidelines but they don’t solve some of the subtle issues that can arise in the relationship.
Edgar H. Schein (Helping: How to Offer, Give, and Receive Help (The Humble Leadership Series Book 1))
But architects are not makers of public policy, and while they can design whatever they please, they can build only what a client wants to pay for. It is not the architect’s role to solve the problem of housing the poor. It is the architect’s role to give the poor the very best housing possible when society decides it is ready to address this urgent problem. The same applies for education and health care and every other social need that can be satisfied, in part, by more and better buildings: it is the job of architects to design the best buildings, the most beautiful and civilized and useful ones, but society must be willing to address these problems before the architect can do his or her best work.
Paul Goldberger (Why Architecture Matters (Why X Matters Series))
The next biggest reason folks buy fiction is that it has been personally recommended to them by a friend, family member or bookstore employee. That process is called word of mouth. Savvy publishers understand its power and try to facilitate its effect with advance reading copies (ARCs), samplers, first chapters circulated by e-mail, Web sites and the like.
Donald Maass (Writing the Breakout Novel: Winning Advice from a Top Agent and His Best-selling Client)
So then one may sketch her spending her morning in a China robe of ambiguous gender among her books; then receiving a client or two (for she had many scores of suppliants) in the same garment; then she would take a turn in the garden and clip the nut trees - for which knee breeches were convenient; then she would change into a flowered taffeta which best suited a drive to Richmond and a proposal of marriage from some great nobleman; and so back again to town, where she would don a snuff-coloured gown like a lawyer's and visit the courts to hear how her cases were doing - for her fortune was wasting hourly and the suits seemed no nearer consummation than they had been a hundred years ago; and so, finally, when night came, she would more often than not become a nobleman complete from head to toe and walk the streets in search of adventure.
Virginia Woolf (Orlando)
is my family. Do they read my books? Absolutely not! But they are the best public relations team in the world. From my daughter Amy who tells all her clients about me to my son Steve who makes sure he lets everyone he knows when I have a book released to my younger daughter Suzanne who is my good right hand and my granddaughter Kayla who is my wonderful left hand. Guys, I could not do it without you. If you see me at a convention,
Desiree Holt (Runaway Billionaire (Melody Anne's Billionaire Universe))
Three, no matter what career you choose, do your best to hold high its traditional professional values, now swiftly eroding, in which serving the client is always the highest priority. And don’t ignore the greater good of your community, your nation, and your world. As William Penn pointed out, “We pass through this world but once, so do now any good you can do, and show now any kindness you can show, for we shall not pass this way again.”   As
John C. Bogle (Enough: True Measures of Money, Business, and Life)
RIM shipped PlayBooks to major retail clients, such as Best Buy, which had preserved premium display space for the new product. Unfortunately, RIM had neglected to create a demo program to showcase and explain its latest product. With no helpful presentation on the screen of the device, shoppers were left to rummage around PlayBook programs on their own. Countless PlayBooks were immobilized after customers armed the devices with passwords, which the sales staff couldn’t unlock. “This happened hundreds of times,” says McDowell.
Jacquie McNish (Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry)
Better to be a cliché than to be a failure. Incidentally, I’ve played this scenario out a dozen times with clients. They want something simple, suggestive, symbolic. I tell them to choose something obvious. A powerful, beautiful picture that hits all the right genre buttons. They insist, we finish the cover, six months later they decide they are frustrated with their low sales and they give me permission to redo the cover and make the design that will sell the best. Are my book covers clichés? Probably. They also sell a lot of copies.
Derek Murphy (Book Cover Design Secrets You Can Use to Sell More Books)
As an organization, McKinsey is extremely good at figuring out how much a team can do over the length of a typical study. The best EDs can balance the competing demands of client and team to a nicety; they tell the client, “We’re going to do X and Y. We could do Z, but it would kill the team,” while telling the team, “Look, we’ve already promised the client that we would do Z, so we’ve got to deliver.” They then work the team to its limit while simultaneously making the client feel that he is getting value for money and exceeding his expectations.
Ethan M. Rasiel (The McKinsey Way)
Smart clients say that the best way to use McKinsey is not to let them insinuate themselves—to prohibit walking the halls of the client’s offices looking for new business. Jamie Dimon of JPMorgan Chase, for example, will hire McKinsey, but for one-off projects in which the entire body of knowledge generated is transferred to JPMorgan Chase at the end of the project. The firm’s operating committee has to approve any consulting engagement, and the JPMorgan Chase executives don’t take just any consultants; they pick and choose the specific people they want on the project.
Duff McDonald (The Firm)
The best salespeople are great relationship builders whose clients want to do business with them again and again. If you say no, they’ll ask your permission to check back with you in the future. If you say no to that, they won’t bother you again. They’re people who treat you with respect, people you’re happy to interact with even if it doesn’t make sense to say yes this time. The reason they don’t come to mind when you think of the archetypical salesperson is that interacting with a master salesperson doesn’t feel transactional. It just feels like a friendly conversation. And it is.
Zoe Chance (Influence Is Your Superpower: How to Get What You What Without Compromising Who You Are)
The people who have been known as PR experts—and still go by that title—have now turned into a combina- tion of publishers, reporters, and editors. We are publishers because we own media. We control the social media profiles and pages of our clients. We have their blogs and their websites. We are reporters because we have to fill up all those media chan- nels with relevant content. We are editors because that content has got to be created, designed, arranged, structured, and presented in the best way pos- sible so that it can be convincing, attention-grabbing, and—most important—efficient.
Maxim Behar (The Global PR Revolution: How Thought Leaders Succeed in the Transformed World of PR)
There is danger that someday the farm land will be gone, the Downtown will be deserted, and the middle class living outside the city boundaries. If it is done intentionally, then that is our choice, but if it is allowed simply to happen without purpose, then that is ignorance. Indianapolis contains fantastic elements to become a vital city, but frequently our heritage has been destroyed in favor of cheap development and easy profits. Architects are not perfect, and many chances to improve our city have been lost. They allow the client to build structures without concern for what that building will do to the surrounding environment. The matter of conscience falls prey to the matter of making a living. A desire to improve our quality of life on the part of the client and profession will provide the best solution for all. Readers of this book, be inquisitive, explore your city, question its growth, let your feelings be known if your city is faulty, speak out if it is praiseworthy. Talk to your architects, politicians and developers; they are professionals, but they are also your servants. Use them to make your city better. Enjoy Indianapolis. It is a city to be lived in and can be taken to heart if one tries.
Rick A. Ball (Indianapolis Architecture)
Minds are great when it comes to inventing new devices, constructing business plans, or organizing daily schedules. But, by themselves, minds are far less useful in learning to be present, learning to love, or discovering how best to carry the complexities of a personal history. Verbal knowledge is not the only kind of knowledge there is. We must learn to use our analytical and evaluative skills when doing so promotes workability and to use other forms of knowledge when they best serve our interests. In effect, the ultimate goal of ACT is to teach clients to make such distinctions in the service of promoting a more workable life.
Steven C. Hayes (Acceptance and Commitment Therapy: The Process and Practice of Mindful Change)
All faults or defects, from the slightest misconduct to the most flagitious crime, Pantocyclus attributed to some deviation from perfect Regularity in the bodily figure, caused perhaps (if not congenital) by some collision in a crowd; by neglect to take exercise, or by taking too much of it; or even by a sudden change of temperature, resulting in a shrinkage or expansion in some too susceptible part of the frame. Therefore, concluded that illustrious Philosopher, neither good conduct nor bad conduct is a fit subject, in any sober estimation, for either praise or blame. For why should you praise, for example, the integrity of a Square who faithfully defends the interests of his client, when you ought in reality rather to admire the exact precision of his right angles? Or again, why blame a lying, thievish Isosceles when you ought rather to deplore the incurable inequality of his sides? Theoretically, this doctrine is unquestionable; but it has practical drawbacks. In dealing with an Isosceles, if a rascal pleads that he cannot help stealing because of his unevenness, you reply that for that very reason, because he cannot help being a nuisance to his neighbours, you, the Magistrate, cannot help sentencing him to be consumed - and there's an end of the matter. But in little domestic difficulties, where the penalty of consumption, or death, is out of the question, this theory of Configuration sometimes comes in awkwardly; and I must confess that occasionally when one of my own Hexagonal Grandsons pleads as an excuse for his disobedience that a sudden change of the temperature has been too much for his perimeter, and that I ought to lay the blame not on him but on his Configuration, which can only be strengthened by abundance of the choicest sweetmeats, I neither see my way logically to reject, nor practically to accept, his conclusions. For my own part, I find it best to assume that a good sound scolding or castigation has some latent and strengthening influence on my Grandson's Configuration; though I own that I have no grounds for thinking so. At all events I am not alone in my way of extricating myself from this dilemma; for I find that many of the highest Circles, sitting as Judges in law courts, use praise and blame towards Regular and Irregular Figures; and in their homes I know by experience that, when scolding their children, they speak about "right" or "wrong" as vehemently and passionately as if they believed that these names represented real existences, and that a human Figure is really capable of choosing between them.
Edwin A. Abbott (Flatland: A Romance of Many Dimensions)
It was Edward Lear who created the original limerick, and is credited with A Book of Nonsense (1846). Apparently, he did this to amuse his clients’ children while they were waiting for their parents’ having portraits painted. Edward Lear was an artist first and a poet last. How strange then that we remember him mostly for limericks? Since writing many of these little jocular verses, I have noticed a strange effect that keeps you reading: each time you read one limerick, you just cannot help reading the next, especially when they are nicely set out on a page. I am particularly proud of my lim-sagas, of which only two are contained in this book, but I consider them the best of my collection.
Bernie Morris (An A - Z of Looney Limericks (for big kids))
Numerous lawyers, consultants, and accountants have told me that when a client has treated them badly, they avoid working for them again unless they are desperate, and when they must, they often charge higher rates to make themselves feel better and because assholes consume extra time and emotional energy. A European consultant explained his firm’s evidence-based ‘asshole pricing’ in a comment on my blog: We’ve therefore abandoned the old pricing altogether and simply have a list of difficult customers who get charged more. Before The No Asshole Rule became widely known, we were calling this Asshole Pricing. It isn’t just a tax, a surcharge on the regular price; the entirety of the price quoted is driven by Asshole considerations.
Robert I. Sutton (Good Boss, Bad Boss: How to Be the Best... and Learn from the Worst)
For many, Facebook is less about looking up friends than it is about looking at friends. Research tells us that, on average, Facebook users spend more time examining others’ pages than adding content to their own. The site’s most frequent visitors—most often females who post and share photos and who receive status updates—use the site for “social surveillance.” These social investigators usually aren’t getting in touch or staying in touch with friends as much as they are checking up on them. And my clients are right: Judging and evaluating are involved. In one study, nearly four hundred participants examined mock-up Facebook pages and rated web-page owners for attractiveness, only to decide that the best-looking owners were the ones with the best-looking friends.
Meg Jay (The Defining Decade: Why Your Twenties Matter--And How to Make the Most of Them Now)
like a stormy sea at best. 81. Making Cents of It All With over 1,500 projects under my belt as a freelancer and business owner, saying that I’ve experimented with pricing structures may be the understatement of the year. In my early years, nearly everything was based on a fixed bid. As my client list grew, I began landing some hourly gigs, retainers, and some dedicated resource structures. Each of these pricing structures has pros and cons, for you as a designer as well as for your client. Understanding these pricing structures, explaining them clearly to your clients, and choosing the right one for the job can make the difference between a blissful client experience and your worst nightmare. Fixed Bid Fixed-bid pricing is a set scope of work with a fixed price. You tell
Michael Janda (Burn Your Portfolio: Stuff they don't teach you in design school, but should (Voices That Matter))
Most people have heard of Mahatma Gandhi, the man who led India to independence from British rule. His life has been memorialized in books and film, and he is regarded as one of the great men in history. But did you know Gandhi did not start out as a great hero? He was born into a middle-class family. He had low self-esteem, and that made him reluctant to interact with others. He wasn’t a very good student, either, and he struggled just to finish high school. His first attempt at higher education ended in five months. His parents decided to send him to England to finish his education, hoping the new environment would motivate him. Gandhi became a lawyer. The problem when he returned to India was that he didn’t know much about Indian law and had trouble finding clients. So he migrated to South Africa and got a job as a clerk. Gandhi’s life changed one day while riding on a train in South Africa in the first-class section. Because of his dark skin, he was forced to move to a freight car. He refused, and they kicked him off the train. It was then he realized he was afraid of challenging authority, but that he suddenly wanted to help others overcome discrimination if he could. He created a new vision for himself that had value and purpose. He saw value in helping people free themselves from discrimination and injustice. He discovered purpose in life where none had existed previously, and that sense of purpose pulled him forward and motivated him to do what best-selling author and motivational speaker Andy Andrews calls “persist without exception.” His purpose and value turned him into the winner he was born to be,
Zig Ziglar (Born to Win: Find Your Success Code)
It was in Cleveland that Magic Slim became the most successful pornographic film producer in America. His training center was a key link in a human trafficking supply chain stretching from the former Soviet Republics in Eastern Europe to the United States. Trafficking accounts for an estimated $32 billion in annual trade with sex slavery and pornographic film production accounting for the greatest percentage. The girls arrived at Slim’s building young and naive, they left older and wiser. This was a classic value chain with each link making a contribution.  Slim’s trainers were the best, and it showed in the final product. Each class of girls was judged on the merits. The fast learners went on to advanced training. They learned proper etiquette, social skills and party games. They learned how to dress, apply makeup and discuss world events.  Best in-class were advertised in international style magazines with code words. These codes were known only to select clients and certain intermediaries approved by Slim. This elaborate distribution system was part of Slim’s business model, his clients paid an annual subscription fee for the on-line dictionary. The code words and descriptions were revised monthly.  An interested client would pay an access fee for further information that included a set of professional  photographs, a video and voice recordings of the model addressing the client by name.  Should the client accept, a detailed travel itinerary was submitted calling for first class travel and accommodation.  Slim required a letter of understanding spelling out terms and conditions and a 50% deposit. He didn’t like contracts, his word was his bond, everyone along the chain knew that. Slim's business was booming.
Nick Hahn
go. In order for the data-inputting side of her job to be both profitable and bearable she had to work fast. The first time an accountant gave her a job, he’d told her it was about six to eight hours’ work. She’d done it in four, charged him for six. Since her first job she’d gotten even faster. It was like playing a computer game, seeing if she could get to a higher level each time. It wasn’t her dream job, but she did quite enjoy the satisfaction of transforming a messy pile of paperwork into neat rows of figures. She loved calling up her clients, who were now mostly small-business people like Pete, and telling them she’d found a new deduction. Best of all, she was proud of the fact that she’d supported herself and Ziggy for the last five years without having to ask her parents for money, even if it had meant that she sometimes worked well into the night while he slept. This
Liane Moriarty (Big Little Lies)
Sometimes my clients are unclear about whether they are striving toward their potential or are on a search for glory, but a search for glory is pretty easy to spot. Any search for glory is propelled by what Horney called the tyranny of the should. Listening to Talia talk, it was difficult not to notice the “shoulds” and “supposed to’s” that littered her sentences: Work should be Wow! She should be in graduate school. Her life should look better than it did. Shoulds can masquerade as high standards or lofty goals, but they are not the same. Goals direct us from the inside, but shoulds are paralyzing judgments from the outside. Goals feel like authentic dreams while shoulds feel like oppressive obligations. Shoulds set up a false dichotomy between either meeting an ideal or being a failure, between perfection or settling. The tyranny of the should even pits us against our own best interests.
Meg Jay (The Defining Decade: Why Your Twenties Matter--And How to Make the Most of Them Now)
what. Content strategy asks these questions of stakeholders and clients: Why are we doing this? What are we hoping to accomplish, change, or encourage? How will we measure the success of this initiative and the content in it? What measurements of success or metrics do we need to monitor to know if we are successful? How will we ensure the web remains a priority? What do we need to change in resources, staffing, and budgets to maintain the value of communication within and from the organization? What are we trying to communicate? What's the hierarchy of that messaging? This isn't Sophie's Choice, but when you start prioritizing features on a homepage and allocating budget to your list of features and content needs, get ready to make some tough calls. What content types best meet the needs of our target audience and their changing, multiple contexts? What content types best fit the skills of our
Margot Bloomstein (Content Strategy at Work: Real-world Stories to Strengthen Every Interactive Project)
A large brand will typically spend between 10 and 20 percent of their media buy on creative,” DeJulio explains. “So if they have a $500 million media budget, there’s somewhere between $50 to $100 million going toward creating content. For that money they’ll get seven to ten pieces of content, but not right away. If you’re going to spend $1 million on one piece of content, it’s going to take a long time—six months, nine months, a year—to fully develop. With this budget and timeline, brands have no margin to take chances creatively.” By contrast, the Tongal process: If a brand wants to crowdsource a commercial, the first step is to put up a purse—anywhere from $50,000 to $200,000. Then, Tongal breaks the project into three phases: ideation, production, and distribution, allowing creatives with different specialties (writing, directing, animating, acting, social media promotion, and so on) to focus on what they do best. In the first competition—the ideation phase—a client creates a brief describing its objective. Tongal members read the brief and submit their best ideas in 500 characters (about three tweets). Customers then pick a small number of ideas they like and pay a small portion of the purse to these winners. Next up is production, where directors select one of the winning concepts and submit their take. Another round of winners are selected and these folks are given the time and money to crank out their vision. But this phase is not just limited to these few winning directors. Tongal also allows anyone to submit a wild card video. Finally, sponsors select their favorite video (or videos), the winning directors get paid, and the winning videos get released to the world. Compared to the seven to ten pieces of content the traditional process produces, Tongal competitions generate an average of 422 concepts in the idea phase, followed by an average of 20 to 100 finished video pieces in the video production phase. That is a huge return for the invested dollars and time.
Peter H. Diamandis (Bold: How to Go Big, Create Wealth and Impact the World (Exponential Technology Series))
EAGLE The East direction is represented by eagle and condor, who bring vision, clarity, and foresight. Eagle perceives the entire panorama of life without becoming bogged down in its details. The energies of eagle assist us in finding the guiding vision of our lives. The eyes of condor see into the past and the future, helping to know where we come from, and who we are becoming. When I work with a client who is stuck in the traumas of the past, I help her to connect with the spirit of eagle or condor. As this energy infuses the healing space, my client is often able to attain new clarity and insight into her life. This is not an intellectual insight, but rather a call, faint at first, hardly consciously heard. Her possibilities beckon to her and propel her out of her grief and into her destiny. I believe that while everyone has a future, only certain people have a destiny. Having a destiny means living to your fullest human potential. You don’t need to become a famous politician or poet, but your destiny has to be endowed with meaning and purpose. You could be a street sweeper and be living a destiny. You could be the president of a large corporation and be living a life bereft of meaning. One can make oneself available to destiny, but it requires a great deal of courage to do so. Otherwise our destiny bypasses us, leaving us deprived of a fulfillment known by those who choose to take the road less traveled. Eagle allows us to rise above the mundane battles that occupy our lives and consume our energy and attention. Eagle gives us wings to soar above trivial day-to-day struggles into the high peaks close to Heaven. Eagle and condor represent the self-transcending principle in nature. Biologists have identified the self-transcending principle as one of the prime agendas of evolution. Living molecules seek to transcend their selfhood to become cells, then simple organisms, which then form tissues, then organs, and then evolve into complex beings such as humans and whales. Every transcending jump is inclusive of all of the levels beneath it. Cells are inclusive of molecules, yet transcend them; organs are inclusive of cells, yet go far beyond them; whales are inclusive of organs yet cannot be described by them, as the whole transcends the sum of its parts. The transcending principle represented by eagle states that problems at a certain level are best solved by going up one step. The problems of cells are best resolved by organs, while the needs of organs are best addressed by an organism such as a butterfly or a human. The same principle operates in our lives. Think of nested Russian dolls. Material needs are the tiny doll in the center. The larger emotional doll encompasses them, and both are contained within the outermost spiritual doll. In this way, we cannot satisfy emotional needs with material things, but we can satisfy them spiritually. When we go one step up, our emotional needs are addressed in the solution. We rise above our life dilemmas on the wings of eagle and see our lives in perspective.
Alberto Villoldo (Shaman, Healer, Sage: How to Heal Yourself and Others with the Energy Medicine of the Americas)
Unnecessary Creation gives you the freedom to explore new possibilities and follow impractical curiosities. Some of the most frustrated creative pros I’ve encountered are those who expect their day job to allow them to fully express their creativity and satisfy their curiosity. They push against the boundaries set by their manager or client and fret continuously that their best work never finds its way into the end product because of restrictions and compromises. A 2012 survey sponsored by Adobe revealed that nearly 75 percent of workers in the United States, United Kingdom, Germany, France, and Japan felt they weren’t living up to their creative potential. (In the United States, the number was closer to 82 percent!) Obviously, there’s a gap between what many creatives actually do each day and what they feel they are capable of doing given more resources or less bureaucracy. But those limitations aren’t likely to change in the context of an organization, where there is little tolerance for risk and resources are scarcer than ever. If day-to-day project work is the only work that you are engaging in, it follows that you’re going to get frustrated. To break the cycle, keep a running list of projects you’d like to attempt in your spare time, and set aside a specific time each week (or each day) to make progress on that list. Sometimes this feels very inefficient in the moment, especially when there are so many other urgent priorities screaming for your attention, but it can be a key part of keeping your creative energy flowing for your day-to-day work. You’ll also want to get a notebook to record questions that you’d like to pursue, ideas that you have, or experiments that you’d like to try. Then you can use your pre-defined Unnecessary Creation time to play with these ideas. As Steven Johnson explains in his book Where Good Ideas Come From, “A good idea is a network. A specific constellation of neurons—thousands of them—fire in sync with each other for the first time in your brain, and an idea pops into your consciousness. A new idea is a network of cells exploring the adjacent possible of connections that they can make in your mind.”18
Jocelyn K. Glei (Manage Your Day-To-Day: Build Your Routine, Find Your Focus, and Sharpen Your Creative Mind)
So, here is my definition of a codependent: A codependent person is one who has let another person’s behavior affect him or her, and who is obsessed with controlling that person’s behavior. The other person might be a child, an adult, a lover, a spouse, a brother, a sister, a grandparent, a parent, a client, or a best friend. He or she could be an alcoholic, a drug addict, a mentally or physically ill person, a normal person who occasionally has sad feelings, or one of the people mentioned earlier. But, the heart of the definition and recovery lies not in the other person—no matter how much we believe it does. It lies in ourselves, in the ways we have let other people’s behavior affect us and in the ways we try to affect them: the obsessing, the controlling, the obsessive “helping,” caretaking, low self-worth bordering on self-hatred, self-repression, abundance of anger and guilt, peculiar dependency on peculiar people, attraction to and tolerance for the bizarre, other-centeredness that results in abandonment of self, communication problems, intimacy problems, and an ongoing whirlwind trip through the five-stage grief process
Melody Beattie (Codependent No More: How to Stop Controlling Others and Start Caring for Yourself)
Daily work in the field of online advertising, as Jack Goldenberg sees it, is still significantly different from what the trends are propagated by online promotions. Defining online budget According to Jack Goldenberg a vast majority of the budget for online advertising does not exceed $2,000 on a monthly basis, depending on the perception of the company as they can bring effects "online adventure", established budgets for online advertising move in value from $200 to $2,000 per month (with highest proportion of $200-$500). This does not mean that a number of companies gives less advertising - but even then it can not be called "creating the campaign." Goldenberg believes that in order to create an online advertising campaign there should be a budget of at least $500 for the use of different types of online advertising. Goldenberg explains this as: In an environment of such budget is not simply distribute the money "wisely" and that since it has obvious benefits through a variety of online advertising systems. Jack Goldenberg found out how most companies in the world and USA are oriented towards effects in relation to the funds that are made for advertising. In this type of company, regardless of what everyone knows to be used types of brand advertising (advertising through banners - display advertising) to create recognizable firms in certain target groups, the effects of such advertising are not directly comparable with respect to the effects of (price per click - CPC - Cost per click) with contextual advertising, which for years has given much more efficient (measurable) results in relation to advertising banners, concludes Mr. Goldenberg. According to Yoel Goldenberg it is good when there is an understanding in companies that brand advertising has a different type of effects in relation to the PPC (contextual) advertising, and that would be it "documented" in a certain way, it is necessary to constantly explore and find those web sites that deliver the best effects for optimum need of assets. The process of creating an online advertising campaigns, explained by Goldenberg, usually starts (or should start) finding individual Web sites on which to advertise a company could, possibly longer term. Unfortunately, says Goldenberg, in our country is not in all sectors (industries) simply find diverse Web sites from which to choose "pretenders" for online advertising. An even greater problem is the fact that long-term advertising on a Web site does not bring the desired effect, unless it is constantly not working to the content of advertising often changes with an emphasis on meeting the needs of potential clients.
Jack Goldenberg (My Secret List of Sites that Pay: Websites that pay you from home (Quick Easy Money))
If we look honestly at the way many people manage their dogs today, we are faced with a staggering reflection of irresponsibility and lack of compassion. It is difficult to refer to a dog as “man’s best friend” when more than six million unwanted adult dogs and puppies are euthanized every year. We are not speaking here of the humane killing of animals done out of a sense of responsible stewardship but of the massive human negligence that leads to euthanasia. For those who doubt the serious implications of this situation, a trip to the local animal shelter can be a real eye-opener. We recall one client who dismissed our advice about spaying her female shepherd, explaining she felt it was important for her children to have the experience of seeing puppies born. When we asked her how she intended to care for and give homes to the puppies, she responded that she really had not thought about it at all and that she would probably leave them at the local humane society when it was time for them to be weaned. We then asked her what value such an experience would have if the principal lesson her children would learn is that puppies are cute little playthings who, when sufficiently used, may then be conveniently disposed of. Fortunately, our questioning convinced her of her faulty thinking, and she left with a new respect for the implications of bringing puppies into the world.
Monks of New Skete (The Art of Raising a Puppy)
What’s an IPO, exactly? A company decides it wants to “float” part of its equity on the public markets, allowing employees and founders to sell private shares to pay them off for years of service, as well as sell shares out of the corporate treasury to have some money in the bank. Large investment banks (such as my former employer Goldman Sachs) form what’s called a “syndicate” (“mafia” might be a better term) wherein they offer to effectively buy those shares from Facebook, and then sell them into the capital markets, usually by pushing it via their sales force onto wealthy clients or institutional investors. That syndicate either guarantees a price (“firm commitment”) or promises to get the best price it can (“best effort”). In the former case, the bank is taking real execution risk, and stands to lose money if it doesn’t engineer a “pop” in the stock on opening day. To mitigate the risk, the bank convinces the offering company to expect a lower price, while simultaneously jacking up what real price the market will bear with a zealous sales pitch to the market’s deepest pockets. Thus, it is absolutely jejune to think that a stock’s rise on opening day is due to clamoring and unexpected interest. Similar to Captain Renault in Casablanca, Wall Street bankers are shocked—shocked!—that there should be such a large and positive price dislocation in the market they just rigged.
Antonio García Martínez (Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley)
At the heart of the Seven Principles approach is the simple truth that happy marriages are based on a deep friendship. By this I mean a mutual respect for and enjoyment of each other’s company. These couples tend to know each other intimately—they are well versed in each other’s likes, dislikes, personality quirks, hopes, and dreams. They have an abiding regard for each other and express this fondness not just in the big ways but through small gestures day in and day out. Take the case of hardworking Nathaniel, who is employed by an import business and works very long hours. In another marriage, his schedule might be a major liability. But he and his wife, Olivia, have found ways to stay connected. They talk or text frequently throughout the day. When she has a doctor’s appointment, he remembers to call to see how it went. When he has a meeting with an important client, she’ll check in to see how it fared. When they have chicken for dinner, she gives him drumsticks because she knows he likes them best. When he makes blueberry pancakes for the kids on Saturday morning, he’ll leave the blueberries out of hers because he knows she doesn’t like them. Although he’s not religious, he accompanies her to church each Sunday because it’s important to her. And although she’s not crazy about spending a lot of time with their relatives, she has pursued a friendship with Nathaniel’s mother and sisters because family matters so much to him.
John M. Gottman (The Seven Principles for Making Marriage Work: A Practical Guide from the Country's Foremost Relationship Expert)
Divorce is distressing. One does need moral support. Divorce lawyers are professionally adept at persuasively taking your side. A good divorce lawyer will have no trouble agreeing that an errant husband’s adultery killed the marriage and that he is, consequently, tyrannical for holding against his wife her own tiny indiscretion, which was a mere meaningless one-time fling with a friend. Divorce lawyers are the professional adepts at proxying for the kind of emotional support often given by best friends. Attorneys are ready and able to provide you with emotional alliance. But let me ask you: are you ready to pay a divorce lawyer’s hourly rate for emotional support? Why not use lawyers for legal work and reach for emotional support elsewhere? Many people are much better suited to comfort you. Most of them work cheaper or even free: therapists, clergy, primary care physicians. Your mother is often a good choice, and always free. Your best friend may be a good choice—unless your spouse is sleeping with your best friend. Facebook is full of “supporting each other in divorce” groups. Talk to your mother. Talk to your friends. Talk to the fellow-sufferers on Facebook (but do be careful not to give out too many personal details). These resources might not heal all of your emotional scars, but unlike your divorce layers, they are cheap or even free. They will cost less even if you become quite a successful practitioner in the art of stiffing an attorney for his fees.
Portia Porter (Can You Stiff Your Divorce Lawyer? Tales of How Cunning Clients Can Get Free Legal Work, as Told by an Experienced Divorce Attorney)
Cohen continued to struggle with his own well-being. Even though he had achieved his life’s dream of running his own firm, he was still unhappy, and he had become dependent on a psychiatrist named Ari Kiev to help him manage his moods. In addition to treating depression, Kiev’s other area of expertise was success and how to achieve it. He had worked as a psychiatrist and coach with Olympic basketball players and rowers trying to improve their performance and overcome their fear of failure. His background building athletic champions appealed to Cohen’s unrelenting need to dominate in every transaction he entered into, and he started asking Kiev to spend entire days at SAC’s offices, tending to his staff. Kiev was tall, with a bushy mustache and a portly midsection, and he would often appear silently at a trader’s side and ask him how he was feeling. Sometimes the trader would be so startled to see Kiev there he’d practically jump out of his seat. Cohen asked Kiev to give motivational speeches to his employees, to help them get over their anxieties about losing money. Basically, Kiev was there to teach them to be ruthless. Once a week, after the market closed, Cohen’s traders would gather in a conference room and Kiev would lead them through group therapy sessions focused on how to make them more comfortable with risk. Kiev had them talk about their trades and try to understand why some had gone well and others hadn’t. “Are you really motivated to make as much money as you can? This guy’s going to help you become a real killer at it,” was how one skeptical staff member remembered Kiev being pitched to them. Kiev’s work with Olympians had led him to believe that the thing that blocked most people was fear. You might have two investors with the same amount of money: One was prepared to buy 250,000 shares of a stock they liked, while the other wasn’t. Why? Kiev believed that the reluctance was a form of anxiety—and that it could be overcome with proper treatment. Kiev would ask the traders to close their eyes and visualize themselves making trades and generating profits. “Surrendering to the moment” and “speaking the truth” were some of his favorite phrases. “Why weren’t you bigger in the trades that worked? What did you do right?” he’d ask. “Being preoccupied with not losing interferes with winning,” he would say. “Trading not to lose is not a good strategy. You need to trade to win.” Many of the traders hated the group therapy sessions. Some considered Kiev a fraud. “Ari was very aggressive,” said one. “He liked money.” Patricia, Cohen’s first wife, was suspicious of Kiev’s motives and believed that he was using his sessions with Cohen to find stock tips. From Kiev’s perspective, he found the perfect client in Cohen, a patient with unlimited resources who could pay enormous fees and whose reputation as one of the best traders on Wall Street could help Kiev realize his own goal of becoming a bestselling author. Being able to say that you were the
Sheelah Kolhatkar (Black Edge: Inside Information, Dirty Money, and the Quest to Bring Down the Most Wanted Man on Wall Street)
My Future Self My future self and I become closer and closer as time goes by. I must admit that I neglected and ignored her until she punched me in the gut, grabbed me by the hair and turned my butt around to introduce herself. Well, at least that’s what it felt like every time I left the convalescent hospital after doing skills training for a certification I needed to help me start my residential care business. I was going to be providing specialized, 24/7 residential care and supervising direct care staff for non-verbal, non-ambulatory adult men in diapers! I ran to the Red Cross and took the certified nurse assistant class so I would at least know something about the job I would soon be hiring people to do and to make sure my clients received the best care. The training facility was a Medicaid hospital. I would drive home in tears after seeing what happens when people are not able to afford long-term medical care and the government has to provide that care. But it was seeing all the “young” patients that brought me to tears. And I had thought that only the elderly lived like this in convalescent hospitals…. I am fortunate to have good health but this experience showed me that there is the unexpected. So I drove home each day in tears, promising God out loud, over and over again, that I would take care of my health and take care of my finances. That is how I met my future self. She was like, don’t let this be us girlfriend and stop crying! But, according to studies, we humans have a hard time empathizing with our future selves. Could you even imagine your 30 or 40 year old self when you were in elementary or even high school? It’s like picturing a stranger. This difficulty explains why some people tend to favor short-term or immediate gratification over long-term planning and savings. Take time to picture the life you want to live in 5 years, 10 years, and 40 years, and create an emotional connection to your future self. Visualize the things you enjoy doing now, and think of retirement saving and planning as a way to continue doing those things and even more. However, research shows that people who interacted with their future selves were more willing to improve savings. Just hit me over the head, why don’t you! I do understand that some people can’t even pay attention or aren’t even interested in putting money away for their financial future because they have so much going on and so little to work with that they feel like they can’t even listen to or have a conversation about money. But there are things you’re doing that are not helping your financial position and could be trouble. You could be moving in the wrong direction. The goal is to get out of debt, increase your collateral capacity, use your own money in the most efficient manner and make financial decisions that will move you forward instead of backwards. Also make sure you are getting answers specific to your financial situation instead of blindly guessing! Contact us. We will be happy to help!
Annette Wise
How to choose a best website development company RNS IT Solutions is the best Software development company. When choosing a development company for your website, it is very important not only to look at the price, but also the quality of the work you hope to obtain and it is that a good Web of quality, realized of the hand of good engineers who have been working in the sector for years, can make you recover the investment in a short time and generate great benefits in the long term. Of course, to have a quality website the initial investment will probably be greater than you expect and maybe right now you think that the web you need does not require much quality, or a lot of work, but stop to think for a moment and consider the possibility that you are totally wrong, because that may depend on the future of your company as well as Web Development company India.The image that you want to transmit to the clients of the same one and the investment that you will have to do in the web once developed. With all this I do not mean that you have to ask for a loan from the bank to pay for the web. If the project you have in mind takes more work than you initially thought and the budget is out of your expectations, you can always limit and remove features that are dispensable. In this way you can publish the Web as soon as possible, so that once the initial investment is amortized, you can continue investing in adding those features that were left in the background. There are few Web Development Company In India hat right now could not survive, if they were not involved in the online world and it costs much less to make you a quality professional website, with a higher initial investment, to make you a website on which you have to invest, and then large amounts in development and consulting to correct deficiencies initially not contemplated. In the worst case, a bad development, may even force you to throw all the code of the web to the trash, to have to start from scratch. But what is quality of Web Development Services India? Let's see the characteristics that a website must have in order to be considered quality and professional: In any development project, meetings are always held to develop an initial analysis, gathering all the requirements and objectives of the web that the client wants. At this point you should have a proactive attitude, proposing functionalities that could be interesting or alternative ideas that we know can generate good results.
RNSITSOLUTIONS.COM
What lesson is this?” she choked out. His wild gaze met hers. “That even a low bastard can be tempted above his station when a lady is as lovely as you.” “A lady? Not a tomboy?” “I wish you were a tomboy, sweeting,” he said bitterly. “Then you wouldn’t have viscounts and earls and dukes vying for your favors.” Was he jealous? Oh, how wonderful if he was! “And Bow Street Runners?” she prodded. He shot her a dark glance that was apparently supposed to serve as her answer, for he then bent to close his mouth over one linen-draped breast. Good. Heavens. What deliciousness what this? She shouldn’t allow it. But the man she’d been fascinated with for months was treating her as if he truly found her desirable, and she didn’t want it to stop. Clutching his head to her, she exulted in the hungry way he sucked her breast through her chemise, turning her knees to water and her blood to stream. He pleasured her breast with teeth and tongue as his hand found her other breast and teased the nipple to arousal. Her pulse leapt so high she feared she might faint. “Jackson…ohhh, Jackson…I thought you…despised me.” “Does this feel like I despise you?” he murmured against her breast, then tongued it silkily for good measure. A sensual tremor swept through her. “No.” But then, she’d been a fool before with men. She wasn’t good at understanding them when it came to this. “If you desired me all along, why didn’t you…say anything before?” “Like what? ‘My lady, I keep imagining you naked in my bed?’” He slid one hand down to her hip. “I’m not fool enough to risk being shot for impertinence.” Should she be thrilled or disappointed to hear that he imagined her in his bed? It was more than she’d expected, yet not enough. She dug her fingers into his shoulder. “How do you know I won’t try shooting you now?” He nuzzled her breast. “You left your pistol on the breakfast table.” A strange excitement coursed through her. It made no sense, considering what had happened the last time a man had got her alone and helpless. “Perhaps I have another hidden in this room.” He lifted his head to gaze steadily into her eyes. “Then I’d best keep you too busy to use it.” Suddenly he was kissing her again, hard, hungry kisses…each more intoxicating than the last. He filled his hands with her breasts and fondled them shamelessly, distracting her from anything but the taste and feel of him. A moan escaped her, and he tore his mouth from hers. “You shouldn’t let me touch you this way.” “Yet I am,” she gasped against his cheek. “And you aren’t stopping, either.” “Say the word, and I will.” Yet he dragged her skirts up and pressed forward between her legs. “This is mad. We’re both mad.” “Are we?” she asked, hardly conscious anymore of what she was aying. Because it felt utterly right to be in his arms, as if she’d waited ages to be there. Her heart had never clamored so for anyone else. “I don’t generally take advantage of my clients’ sisters,” he rasped as his hands slid to grip her thighs. “It’s unwise.” “I’m your client, too. Do I look as if I’m complaining?” she whispered and drew his head down to hers.
Sabrina Jeffries (A Lady Never Surrenders (Hellions of Halstead Hall, #5))
When I hung up the phone that night I had a wet face and a broken heart. The lack of compassion I witnessed every day had finally exhausted me. I looked around my crowded office, at the stacks of records and papers, each pile filled with tragic stories, and I suddenly didn’t want to be surrounded by all this anguish and misery. As I sat there, I thought myself a fool for having tried to fix situations that were so fatally broken. It’s time to stop. I can’t do this anymore. For the first time I realized my life was just full of brokenness. I worked in a broken system of justice. My clients were broken by mental illness, poverty, and racism. They were torn apart by disease, drugs and alcohol, pride, fear, and anger. I thought of Joe Sullivan and of Trina, Antonio, Ian, and dozens of other broken children we worked with, struggling to survive in prison. I thought of people broken by war, like Herbert Richardson; people broken by poverty, like Marsha Colbey; people broken by disability, like Avery Jenkins. In their broken state, they were judged and condemned by people whose commitment to fairness had been broken by cynicism, hopelessness, and prejudice. I looked at my computer and at the calendar on the wall. I looked again around my office at the stacks of files. I saw the list of our staff, which had grown to nearly forty people. And before I knew it, I was talking to myself aloud: “I can just leave. Why am I doing this?” It took me a while to sort it out, but I realized something sitting there while Jimmy Dill was being killed at Holman prison. After working for more than twenty-five years, I understood that I don’t do what I do because it’s required or necessary or important. I don’t do it because I have no choice. I do what I do because I’m broken, too. My years of struggling against inequality, abusive power, poverty, oppression, and injustice had finally revealed something to me about myself. Being close to suffering, death, executions, and cruel punishments didn’t just illuminate the brokenness of others; in a moment of anguish and heartbreak, it also exposed my own brokenness. You can’t effectively fight abusive power, poverty, inequality, illness, oppression, or injustice and not be broken by it. We are all broken by something. We have all hurt someone and have been hurt. We all share the condition of brokenness even if our brokenness is not equivalent. I desperately wanted mercy for Jimmy Dill and would have done anything to create justice for him, but I couldn’t pretend that his struggle was disconnected from my own. The ways in which I have been hurt––and have hurt others––are different from the ways Jimmy Dill suffered and caused suffering. But our shared brokenness connected us. Paul Farmer, the renowned physician who has spent his life trying to cure the world’s sickest and poorest people, once quoted me something that the writer Thomas Merton said: We are bodies of broken bones. I guess I’d always known but never fully considered that being broken is what makes us human. We all have our reasons. Sometimes we’re fractured by the choices we make; sometimes we’re shattered by things we would never have chosen. But our brokenness is also the source of our common humanity, the basis for our shared search for comfort, meaning, and healing. Our shared vulnerability and imperfection nurtures and sustains our capacity for compassion. We have a choice. We can embrace our humanness, which means embracing our broken natures and the compassion that remains our best hope for healing. Or we can deny our brokenness, forswear compassion, and, as a result, deny our own humanity.
Bryan Stevenson (Just Mercy)