Business Processes Quotes

Whenever I am in a difficult situation where there seems to be no way out, I think about all the times I have been in such situations and say to myself, "I did it before, so I can do it again.

When you work on something that only has the capacity to make you 5 dollars, it does not matter how much harder you work – the most you will make is 5 dollars.

If a tree’s strength is judged while it is still a seed, it is mistaken as weak.

Are you sleeping with anyone?” The question was asked so casually it took a second to process what he’d said. I inhaled sharply. “Why is that any business of yours?” He looked at me and I saw what I’d seen the first time we’d met—tremendous power and steely control. Both of which had me taking an involuntary step back. Again. At least I didn’t fall this time; I was making progress. “Because I want to fuck you, Eva. I need to know what’s standing in my way, if anything.

All teenagers knew this was true. The process of growing up was nothing more than figuring out what doors hadn't yet been slammed in your face. For years, parents tell you that you can be anything, have anything, do anything. That was why she'd been so eager to grow up-until she got to adolescence and hit a big fat wall ofreality. As it turned out, she couldn't have anything she wanted. You didn't get to be pretty or smart or popular just because you wanted it. You didn't control your own destiny, you were too busy trying to fit in.

As far as we can tell from a purely scientific viewpoint, human life has absolutely no meaning. Humans are the outcome of blind evolutionary processes that operate without goal or purpose. Our actions are not part of some divine cosmic plan, and if planet earth were to blow up tomorrow morning, the universe would probably keep going about its business as usual. As far as we can tell at this point, human subjectivity would not be missed. Hence any meaning that people inscribe to their lives is just a delusion.

Today is a new day and it brings with it a new set of opportunities for me to act on. I am attentive to the opportunities and I seize them as they arise. I have full confidence in myself and my abilities. I can do all things that I commit myself to. No obstacle is too big or too difficult for me to handle because what lies inside me is greater than what lies ahead of me. I am committed to improving myself and I am getting better daily. I am not held back by regret or mistakes from the past. I am moving forward daily. Absolutely nothing is impossible for me.

The conscious and intelligent manipulation of the organized habits and opinions of the masses is an important element in democratic society. Those who manipulate this unseen mechanism of society constitute an invisible government which is the true ruling power of our country. ...We are governed, our minds are molded, our tastes formed, our ideas suggested, largely by men we have never heard of. This is a logical result of the way in which our democratic society is organized. Vast numbers of human beings must cooperate in this manner if they are to live together as a smoothly functioning society. ...In almost every act of our daily lives, whether in the sphere of politics or business, in our social conduct or our ethical thinking, we are dominated by the relatively small number of persons...who understand the mental processes and social patterns of the masses. It is they who pull the wires which control the public mind.

A sense of entitlement is a cancerous thought process that is void of gratitude and can be deadly to our relationships.

Training looks like a financial loss to many but when your employees learn something new and implement the same for your company, they improve efficiency of your business process which gives you a competitive edge.

Actually, writers have no business writing about their own works. They either wax conceited, saying things like: 'My brilliance is possibly most apparent in my dazzling short story, "The Cookiepants Hypotenuse."' Or else they get unbearably cutesy: 'My cat Ootsywootums has given me all my best ideas, hasn't oo, squeezums?

This process within our brains is a three-step loop. First, there is a cue, a trigger that tells your brain to go into automatic mode and which habit to use. Then there is the routine, which can be physical or mental or emotional. Finally, there is a reward, which helps your brain figure out if this particular loop is worth remembering for the future: THE HABIT LOOP

Business models are about the systems and processes related to the exchange of value between sellers and buyers.

As you consider building your own minimum viable product, let this simple rule suffice: remove any feature, process, or effort that does not contribute directly to the learning you seek.

Making the process better, easier, and cheaper is an important aspiration, something we continually work on—but it is not the goal. Making something great is the goal.

Another important thing to remember here is that market research is an ongoing process. Don’t just do the research before the product launch but continue doing it even after that.

A business is a value creation and distribution process. Before you can sell value to your customers, you have to first create it.

An advertising strategy is based on proper research which guides you in this entire process of customer acquisition with the help of ads.

Thinking incomplete knowledge of the industry presents a fuller picture.

Just like a seed doesn’t turn into a tree the next day after sowing it. In a similar fashion, your idea takes time as well.

Start the process of becoming more curious by being less judging and more understanding.

Securing funds is the first step but managing those funds efficiently and effectively is the most crucial step for your business’ survival as well as growth.

Building an employee team or employee tribe is a little time consuming which requires little effort but in the long process of achieving business growth, it’s totally worth it.

A creative ad creation process involves a minimum of three professionals – a market research expert, copywriter and creative director.

Market research is the process by which a business gathers and studies information related to the product or service it is providing or the market it is operating in.

The process of decision-making can become efficient and effective, if the right information is handy on time.

The farmer has patience and trusts the process. He just has the faith and deep understanding that through his daily efforts, the harvest will come.And then one day, almost out of nowhere, it does.

When a business streamlines its processes, it inevitably experiences other benefits which may include greater employee satisfaction, more profits, better accounting, and more.

For the growth of a business, we have to evolve whenever the time, environment and people around us change.

The moment you will start considering market research as an ongoing process of your business, you will start uncovering so many hidden insights.

Most people don't need to be babied through business processes. Most often, what they need is a clear understanding of the objective and access to available resources. From there, they'll leverage their own creative capacity and skillets to ensure that the objective is accomplished.

Most people don't need to be babied through business processes. Most often, what they need is a clear understanding of the objective and access to available resources. From there, they'll leverage their own creative capacity and skillsets to ensure that the objective is accomplished.

The creative process requires more than reason. Most original thinking isn't even verbal. It requires 'a groping experimentation with ideas, governed by intuitive hunches and inspired by the unconscious.' The majority of business men are incapable of original thinking because they are unable to escape from the tyranny of reason. Their imaginations are blocked.

A vision alone ain’t enough. To truly thrive, the board must also align on a concrete definition of success. This involves a meticulous process of identifying key performance indicators (KPIs), setting SMART goals, and establishing a robust framework for measuring progress.

I want to pause here and talk about this notion of consensus, and the rise of what has been called consensus science. I regard consensus science as an extremely pernicious development that ought to be stopped cold in its tracks. Historically, the claim of consensus has been the first refuge of scoundrels; it is a way to avoid debate by claiming that the matter is already settled. Whenever you hear the consensus of scientists agrees on something or other, reach for your wallet, because you're being had. Let's be clear: the work of science has nothing whatever to do with consensus. Consensus is the business of politics. Science, on the contrary, requires only one investigator who happens to be right, which means that he or she has results that are verifiable by reference to the real world. In science consensus is irrelevant. What is relevant is reproducible results. The greatest scientists in history are great precisely because they broke with the consensus. There is no such thing as consensus science. If it's consensus, it isn't science. If it's science, it isn't consensus. Period.

Closing sales is a different process altogether. It is as important as marketing. Marketing can bring you the leads but the last step of turning those leads into customers decide the fate of all your efforts. This is known as closing sales.

You can't force creatives into a box. If you try, they'll no longer be creative. And no one will want your box.

With everything we do in business, it's important that we always consider the ecological implications. And if we're really doing things the Permaculture way, then it's not just about factoring in ecological cost, but better yet ensuring that business processes and outputs actually add value to ecological and natural systems.

If we would give, just once, the same amount of reflection to what we want out of life that we give to the question of what to do with a two weeks’ vacation, we would be startled at our false standards and the aimless procession of our busy days.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

The problem with English is this: You usually can't open your mouth and it comes out just like that--first you have to think what you want to say. Then you have to find the words. Then you have to carefully arrange those words in your head. Then you have to say the words quietly to yourself, to make sure you got them okay. And finally, the last step, which is to say the words out loud and have them sound just right. But then because you have to do all this, when you get to the final step, something strange has happened to you and you speak the way a drunk walks. And, because you are speaking like falling, it's as if you are an idiot, when the truth is that it's the language and the whole process that's messed up. And then the problem with those who speak only English is this: they don't know how to listen; they are busy looking at your falling instead of paying attention to what you are saying.

Nature isn't transactional. Nature is is about relationships and processes and systems. Transactions happen, but they happen within the clear context of relationships, processes and systems. Business should be like that. Markets should be like that. The economy should be like that.

If you can’t communicate it, you can’t file a proper application. If you can’t file properly, you can’t secure a patent.

The profit motive is the most potent source of collective motivation and the most efficient means for society to solve its problems. Anywhere you insert a profit motive - people will self assemble groups, leverage resources, and implement processes all in the effort to satisfy that profit motive.

Not unnaturally, many elevators imbued with intelligence and precognition became terribly frustrated with the mindless business of going up and down, up and down, experimented briefly with the notion of going sideways, as a sort of existential protest, demanded participation in the decision-making process and finally took to squatting in basements sulking. An impoverished hitch-hiker visiting any planets in the Sirius star system these days can pick up easy money working as a counsellor for neurotic elevators.

To make good business decisions, you need to be routinely extracting actionable data from the businesses processes. Analyzing the data and organizing it in alignment with the businesses goals will allow for greater clarity in making decisions.

Building your "dream life" is filled with things that can feel like the opposite of a dream: Mistakes Delays Starting over Failure The building part is actually more of a rebuilding that is a continual process. The building is not linear in nature but far more interesting. You might start a creative dream, take the "next step", and find yourself completely bored, dissatisfied, or just not inspired.

A business is like a living being. It’s more of a process than a stagnant thing. The way you manage your business today shouldn’t be the same way you managed it ten years ago or even ten months ago. Because your business should have evolved and changed and adapted in some way during that time - just like living beings evolve and change and adapt to their environments.

The difference between wanting to write and having written is one year of hard, relentless labour. It's a bridge you have to build all by yourself, all alone, all through the night, while the world goes about its business without giving a damn. The only way of making this perilous passage is by looking at it as a pilgrimage.

Then Drago began the deliberate, precise, business-like process of killing.  A knee-buckling burst of fire and flash laid waste to men and material within seconds.  A Panhard vehicle to Silva’s left simply disappeared in an explosion that spraying metal parts willy-nilly in every direction in a spread so thorough that Drago thought they were under fire, and he yelled at his men to respond.  Another blast destroyed a six-wheeled reconnaissance vehicle, but it didn’t break it apart; it simply expanded as if swollen or bloated, like an air mattress or inflatable toy, though it still had weight and quickly collapsed over its own suspension.  Some trucks were overturned; a Jeep flipped end-over-end.  None were left unscathed.  In short order, what had been ten or twelve vehicles were reduced to a single steaming and smoking pile of metal.

Multicultural teams need low-context processes.

Pivoting is not the end of the disruption process, but the beginning of the next leg of your journey.

Warren Buffett said that he would not invest in any business where the owner hasn’t failed at least twice. I love that truly wealthy and successful people understand that failure is part of the process.

Seven Ways To Get Ahead in Business: 1. Be forward thinking 2. Be inventive, and daring 3. Do the right thing 4. Be honest and straight forward 5. Be willing to change, to learn, to grow 6. Work hard and be yourself 7. Lead by example

I follow and cultivate my own curiosity. I think curiosity is one of the top two or three human characteristics. It's something that I really like about myself. [...] I want to understand stuff! I want to understand people! Following my curiosity so frequently leads me to better life decisions and better business decisions but also - just feeling better! You're never going to feel bad about your whole life if you loved people and you were curious. I mean, that's kind of all I want!

I felt as though I owned the whole world. And little wonder, because at no time are we ever in such complete possession of a journey, down to its last nook and cranny , as when we are busy with preparations for it. After that, there remains only the journey itself, which is nothing but the process through which we lose our ownership of it. This is what makes travel so utterly fruitless.

The process of putting the thing you value most in the world out for the assessment of strangers is a confidence-shaking business even in the best of times.

When everything is a priority, nothing is a priority.

If you are in a position where you can reach people, then use your platform to stand up for a cause. HINT: social media is a platform.

The sense of pleasure you get creating something that doesn’t exist is inexplicable. I can never explain this joy in words. I like the process more than the outcome. I mean, the moments when I am busy painting. It makes me feel good about myself. It is like prayer. An ode to the Universe.

One sure way to increase a businesses profits is to implement a process improvement program. When a business audits it's internal processes and extracts waste from those processes, the result is inevitably more time or money being leftover.

I was in a fast-food restaurant for the first time in my adult life, an enormous and garish place just around the corner from the music venue. It was mystifyingly, inexplicably busy. I wondered why humans would willingly queue at a counter to request processed food, then carry it to a table which was not even set, and then eat it from the paper? Afterward, despite having paid for it, the customer themselves are responsible for clearing away the detritus. Very strange.

He had only began to process his confusion when Captain al-Khoury seized him by the arm. Tariq knocked away the arrogant boy's hand. "What - " "Do you still love her?" He spoke in a urgent whisper. "That's none of your business." "Answer me, you fool. Do you?" Tariq clenched his teeth, returning the captain of the Royal Guard's fierce glare. "Always." "Then make sure she never comes back.

It’s better to have one huge filing with lots of detail, data, and use cases than a dozen failed filings of five to ten pages each. Minimum filing requirements are not minimum requirements to secure a patent. Who does your patent keep out, and how? Your goal in creating IP is for it to be valuable, to be connected to the company, to be linked to your products or service, and to keep out competitors.

Sometimes life is hard. Things go wrong—in life and in love and in business and in friendship and in health and in all the other ways that life can go wrong. And when things get tough, this is what you should do: make good art. . . . Someone on the internet thinks what you’re doing is stupid or evil or it’s all been done before: make good art. Probably things will work out somehow, eventually time will take the sting away, and it doesn’t even matter. Do what only you can do best: make good art.

This "sir, yes sir" business, which would probably sound like horseshit to any civilian in his right mind, makes sense to Shaftoe and to the officers in a deep and important way. Like a lot of others, Shaftoe had trouble with military etiquette at first. He soaked up quite a bit of it growing up in a military family, but living the life was a different matter. Having now experienced all the phases of military existence except for the terminal ones (violent death, court-martial, retirement), he has come to understand the culture for what it is: a system of etiquette within which it becomes possible for groups of men to live together for years, travel to the ends of the earth, and do all kinds of incredibly weird shit without killing each other or completely losing their minds in the process. The extreme formality with which he addresses these officers carries an important subtext: your problem, sir, is deciding what you want me to do, and my problem, sir, is doing it. My gung-ho posture says that once you give the order I'm not going to bother you with any of the details--and your half of the bargain is you had better stay on your side of the line, sir, and not bother me with any of the chickenshit politics that you have to deal with for a living. The implied responsibility placed upon the officer's shoulders by the subordinate's unhesitating willingness to follow orders is a withering burden to any officer with half a brain, and Shaftoe has more than once seen seasoned noncoms reduce green lieutenants to quivering blobs simply by standing before them and agreeing, cheerfully, to carry out their orders.

Coffee, my delight of the morning; yoga, my delight of the noon. Then before nightfall, I run along the pleasant paths of the Jardin du Luxembourg. For when air cycles through the lungs, and the body is busy at noble tasks, creativity flows like water in a stream: the artist creates, the writer writes.

IP is an intangible asset—an idea converted into transferable personal property rights through patents, trademarks, copyrights, service marks, and trade secrets. IP covers every famous animated character you’ve ever heard of, the logos on your clothing. IP covers products and services you use every day—from flashlights to mobile phones, packaging to cars, food and beverage products, to smart thermostats. IP is not only for big businesses. Most start-ups and event microbusinesses have IP of some kind. 

Hiring is hard. Letting go is harder. It’s far easier to hire the right person from the start than to hire the wrong person, realize they’re a bad fit for your company, and then figure out how to let them go. When you know what you want in a new hire, the hard part gets easier. And when you know how to protect your IP, you don’t have to learn the hard lesson.

In life, the question is not if you will have problems, but how you are going to deal with your problems. If the possibility of failure were erased, what would you attempt to achieve? The essence of man is imperfection. Know that you're going to make mistakes. The fellow who never makes a mistake takes his orders from one who does. Wake up and realize this: Failure is simply a price we pay to achieve success. Achievers are given multiple reasons to believe they are failures. But in spite of that, they persevere. The average for entrepreneurs is 3.8 failures before they finally make it in business. When achievers fail, they see it as a momentary event, not a lifelong epidemic. Procrastination is too high a price to pay for fear of failure. To conquer fear, you have to feel the fear and take action anyway. Forget motivation. Just do it. Act your way into feeling, not wait for positive emotions to carry you forward. Recognize that you will spend much of your life making mistakes. If you can take action and keep making mistakes, you gain experience. Life is playing a poor hand well. The greatest battle you wage against failure occurs on the inside, not the outside. Why worry about things you can't control when you can keep yourself busy controlling the things that depend on you? Handicaps can only disable us if we let them. If you are continually experiencing trouble or facing obstacles, then you should check to make sure that you are not the problem. Be more concerned with what you can give rather than what you can get because giving truly is the highest level of living. Embrace adversity and make failure a regular part of your life. If you're not failing, you're probably not really moving forward. Everything in life brings risk. It's true that you risk failure if you try something bold because you might miss it. But you also risk failure if you stand still and don't try anything new. The less you venture out, the greater your risk of failure. Ironically the more you risk failure — and actually fail — the greater your chances of success. If you are succeeding in everything you do, then you're probably not pushing yourself hard enough. And that means you're not taking enough risks. You risk because you have something of value you want to achieve. The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get. Determining what went wrong in a situation has value. But taking that analysis another step and figuring out how to use it to your benefit is the real difference maker when it comes to failing forward. Don't let your learning lead to knowledge; let your learning lead to action. The last time you failed, did you stop trying because you failed, or did you fail because you stopped trying? Commitment makes you capable of failing forward until you reach your goals. Cutting corners is really a sign of impatience and poor self-discipline. Successful people have learned to do what does not come naturally. Nothing worth achieving comes easily. The only way to fail forward and achieve your dreams is to cultivate tenacity and persistence. Never say die. Never be satisfied. Be stubborn. Be persistent. Integrity is a must. Anything worth having is worth striving for with all your might. If we look long enough for what we want in life we are almost sure to find it. Success is in the journey, the continual process. And no matter how hard you work, you will not create the perfect plan or execute it without error. You will never get to the point that you no longer make mistakes, that you no longer fail. The next time you find yourself envying what successful people have achieved, recognize that they have probably gone through many negative experiences that you cannot see on the surface. Fail early, fail often, but always fail forward.

Every problem that we have in society has a suite of relative solutions that are also business opportunities. Agricultural waste is a problem. But solving that problem is a business opportunity. Energy inefficiency is a problem. But solving that problem is a business opportunity. The abusive treatment of animals is a problem. But solving that problem is a business opportunity. Reduced biodiversity is a problem. But solving that problem is a business opportunity. Plastic waste in the ocean is a problem. But solving that problem is a business opportunity. And the list goes on indefinitely. We just have to think creatively and fluidly and we can solve all of these problems that plague Earth and we can grow businesses and earn money and provide for our families in the process.

The most serious injury is done in childhood. Our cruel waste of the nerve force of children is only more pathetic than it is absurd. The mere business of growing up... which should be a process unconscious or full of joy and rich accumulation, is made by our ignorant mishandling a confusing, irritating, exhausting process, often leaving permanent injuries to the machine, as well as waste of power.

The process of putting the thing you value most in the world out for the assessment of strangers is a confidence-shaking business even in the best of times. But in Lucy's circumstances it was sheer heroism, a real sign of her devotion to her art. She was, in a sense, sitting at a craps table with her last stack of chips, trying again and again to hit it big.

Many governments employ torture but this was the first time that the element of Saturnalia and pornography in the process had been made so clear to me. If you care to imagine what any inadequate or cruel man might do, given unlimited power over a woman, then anything that you can bring yourself to suspect was what became routine in ESMA, the Navy Mechanics School that became the headquarters of the business. I talked to Dr. Emilio Mignone, a distinguished physician whose daughter Monica had disappeared into the precincts of that hellish place. What do you find to say to a doctor and a humanitarian who has been gutted by the image of a starving rat being introduced to his daughter's genitalia? Like hell itself the school was endorsed and blessed by priests, in case any stray consciences needed to be stilled.

In theory, the risk of business failure can be reduced to a number, the probability of failure multiplied by the cost of failure. Sure, this turns out to be a subjective analysis, but in the process your own attitudes toward financial risk and reward are revealed. By contrast, personal risk usually defies quantification. It's a matter of values and priorities, an expression of who you are. "Playing it safe" may simply mean you do not weigh heavily the compromises inherent in the status quo. The financial rewards of the moment may fully compensate you for the loss of time and fulfillment. Or maybe you just don't think about it. On the other hand, if time and satisfaction are precious, truly priceless, you will find the cost of business failure, so long as it does not put in peril the well-being of you or your family, pales in comparison with the personal risks of no trying to live the life you want today. Considering personal risk forces us to define personal success. We may well discover that the business failure we avoid and the business success we strive for do not lead us to personal success at all. Most of us have inherited notions of "success" from someone else or have arrived at these notions by facing a seemingly endless line of hurdles extending from grade school through college and into our careers. We constantly judge ourselves against criteria that others have set and rank ourselves against others in their game. Personal goals, on the other hand, leave us on our own, without this habit of useless measurement and comparison. Only the Whole Life Plan leads to personal success. It has the greatest chance of providing satisfaction and contentment that one can take to the grave, tomorrow. In the Deferred Life Plan there will always be another prize to covet, another distraction, a new hunger to sate. You will forever come up short.

If you’re not filing patents, but your competitors are, all you have is risk. You’re taking a huge chance that no one else will enter your space and kick you out. That’s the benefit of patents; you don’t have to let everybody in. You can let just a few major players in because you want what they have, or you don’t want to worry about them. Remember, you’re not at the big boys’ lunch table. But if you partner with their competitor, they’ll be worried. Then they’ll want to see if your patent protection is strong or if they can exploit a weakness.

Immediately when you arrive in Sahara, for the first or the tenth time, you notice the stillness. An incredible, absolute silence prevails outside the towns; and within, even in busy places like the markets, there is a hushed quality in the air, as if the quiet were a conscious force which, resenting the intrusion of sound, minimizes and disperses sound straightaway. Then there is the sky, compared to which all other skies seem fainthearted efforts. Solid and luminous, it is always the focal point of the landscape. At sunset, the precise, curved shadow of the earth rises into it swiftly from the horizon, cutting into light section and dark section. When all daylight is gone, and the space is thick with stars, it is still of an intense and burning blue, darkest directly overhead and paling toward the earth, so that the night never really goes dark. You leave the gate of the fort or town behind, pass the camels lying outside, go up into the dunes, or out onto the hard, stony plain and stand awhile alone. Presently, you will either shiver and hurry back inside the walls, or you will go on standing there and let something very peculiar happen to you, something that everyone who lives there has undergone and which the French call 'le bapteme de solitude.' It is a unique sensation, and it has nothing to do with loneliness, for loneliness presupposes memory. Here in this wholly mineral landscape lighted by stars like flares, even memory disappears...A strange, and by no means pleasant, process of reintergration begins inside you, and you have the choice of fighting against it, and insisting on remaining the person you have always been, or letting it take its course. For no one who has stayed in the Sahara for a while is quite the same as when he came. ...Perhaps the logical question to ask at this point is: Why go? The answer is that when a man has been there and undergone the baptism of solitude he can't help himself. Once he has been under the spell of the vast luminous, silent country, no other place is quite strong enough for him, no other surroundings can provide the supremely satisfying sensation of existing in the midst of something that is absolute. He will go back, whatever the cost in time or money, for the absolute has no price.

Parables are told only because they are true, not because the actions of the characters in them can be recommended for imitation. Good Samaritans are regularly sued. Fathers who give parties for wayward sons are rightly rebuked, Employers who pay equal wages for unequal work have labor-relations problems. And any Shepherd who makes a practice of leaving ninety-nine sheep to chase after a lost one quickly goes out of the sheep-ranching business. The parables are true only because they are like what God is like, not because they are models for us to copy. It is simply a fact that the one thing we dare not under any circumstances imitate is the only thing that can save us. The parables are, one and all, about the foolishness by which Grace raises the dead. They apply to no sensible process at all - only to the divine insanity that brings everything out of nothing.

*The best way to describe Mr. Windling would be like this: You are at a meeting. You'd like to be away early. So would everyone else. There really isn't very much to discuss, anyway. And just as everyone can see Any Other Business coming over the horizon and is putting their papers neatly together, a voice says "If I can raise a minor matter, Mr. Chairman..." and with a horrible wooden feeling in your stomach you know, now, that the evening will go on for twice as long with much referring back to the minutes of earlier meetings. The man who has just said that, and is now sitting there with a smug smile of dedication to the committee process, is as near Mr. Windling as makes no difference. And something that distinguishes the Mr. Windlings of the universe is the term "in my humble opinion," which they think adds weight to their statements rather than indicating, in reality, "these are the mean little views of someone with the social grace of duckweed".

I’m such a negative person, and always have been. Was I born that way? I don’t know. I am constantly disgusted by reality, horrified and afraid. I cling desperately to the few things that give me some solace, that make me feel good. I hate most of humanity. Though I might be very fond of particular individuals, humanity in general fills me with contempt and despair. I hate most of what passes for civilization. I hate the modern world. For one thing there are just too Goddamn many people. I hate the hordes, the crowds in their vast cities, with all their hateful vehicles, their noise and their constant meaningless comings and goings. I hate cars. I hate modern architecture. Every building built after 1955 should be torn down! I despise modern music. Words cannot express how much it gets on my nerves – the false, pretentious, smug assertiveness of it. I hate business, having to deal with money. Money is one of the most hateful inventions of the human race. I hate the commodity culture, in which everything is bought and sold. No stone is left unturned. I hate the mass media, and how passively people suck up to it. I hate having to get up in the morning and face another day of this insanity. I hate having to eat, shit, maintain the body – I hate my body. The thought of my internal functions, the organs, digestion, the brain, the nervous system, horrify me. Nature is horrible. It’s not cute and loveable. It’s kill or be killed. It’s very dangerous out there. The natural world is filled with scary, murderous creatures and forces. I hate the whole way that nature functions. Sex is especially hateful and horrifying, the male penetrating the female, his dick goes into her hole, she’s impregnated, another being grows inside her, and then she must go through a painful ordeal as the new being pushes out of her, only to repeat the whole process in time. Reproduction – what could be more existentially repulsive? How I hate the courting ritual. I was always repelled by my own sex drive, which in my youth never left me alone. I was constantly driven by frustrated desires to do bizarre and unacceptable things with and to women. My soul was in constant conflict about it. I never was able to resolve it. Old age is the only relief. I hate the way the human psyche works, the way we are traumatized and stupidly imprinted in early childhood and have to spend the rest of our lives trying to overcome these infantile mental fixations. And we never ever fully succeed in this endeavor. I hate organized religions. I hate governments. It’s all a lot of power games played out by ambition-driven people, and foisted on the weak, the poor, and on children. Most humans are bullies. Adults pick on children. Older children pick on younger children. Men bully women. The rich bully the poor. People love to dominate. I hate the way humans worship power – one of the most disgusting of all human traits. I hate the human tendency towards revenge and vindictiveness. I hate the way humans are constantly trying to trick and deceive one another, to swindle, to cheat, and take unfair advantage of the innocent, the naïve and the ignorant. I hate the vacuous, false, banal conversation that goes on among people. Sometimes I feel suffocated; I want to flee from it. For me, to be human is, for the most part, to hate what I am. When I suddenly realize that I am one of them, I want to scream in horror.

Delaying a meal brings about symptoms most people call "hunger." These symptoms include abdominal cramping, weakness, and feeling ill-the same as during drug withdrawal. This is not hunger. Our dietary habits, especially eating animal-protein-rich foods three times a day, are so stressful to the detoxification system in our liver and kidneys that we start to get withdrawal, or detoxification, symptoms the minute we aren't busy processing such food. Real hunger is not that uncomfortable.

i was really into communal living and we were all / such free spirits, crossing the country we were / nomads and artists and no one ever stopped / to think about how the one working class housemate / was whoring to support a gang of upper middle class / deadheads with trust fund safety nets and connecticut / childhoods, everyone was too busy processing their isms / to deal with non-issues like class....and it’s just so cool / how none of them have hang-ups about / sex work they’re all real / open-minded real / revolutionary you know / the legal definition of pimp is / one who lives off the earnings of / a prostitute, one or five or / eight and i’d love to stay and / eat some of the stir fry i’ve been cooking / for y’all but i’ve got to go fuck / this guy so we can all get stoned and / go for smoothies tomorrow, save me / some rice, ok?

If someone contacts you and asserts that you’re infringing on their patent, you’ll need a lawyer to shield you from the accusation that you are willfully infringing. Never, ever respond yourself. At the same time, you’re not left with whatever your lawyer tells you to do. If you have patents of your own (which you should), disputes don’t have to come to litigation, damages, and bankruptcy. In my experience, the best way to settle IP infringement suits out of the courtroom is through cross-licensing—an agreement between all parties to give each other a license to use their patents.

It is just when people are all engaged in snooping on themselves and one another that they become anesthetized to the whole process. Tranquilizers and anesthetics, private and corporate, become the largest business in the world just as the world is attempting to maximize every form of alert. Sound-light shows, as new cliché, are in effect mergers, retrievers of the tribal condition. It is a state that has already overtaken private enterprise, as individual businesses form into massive conglomerates. As information itself becomes the largest business in the world, data banks know more about individual people than the people do themselves. The more the data banks record about each one of us, the less we exist.

A faith without some doubts is like a human body without any antibodies in it. People who blithely go through life too busy or indifferent to ask hard questions about why they believe as they do will find themselves defenseless against either the experience of tragedy or the probing questions of a smart skeptic. A person's faith can collapse almost overnight if she has failed over the years to listen patiently to her own doubts, which should only be discarded after long reflection. Believers should acknowledge and wrestle with doubts — not only their own but their friends' and neighbors'. It is no longer sufficient to hold beliefs just because you inherited them. Only if you struggle long and hard with objections to your faith will you be able to provide the grounds for your beliefs to skeptics, including yourself, that are plausible rather than ridiculous or offensive. And, just as important for our current situation, such a process will lead you, even after you come to a position of strong faith, to respect and understand those who doubt.

Indeed, isn’t the whole business of ascribing responsibility kind of a cop-out? We want to blame an individual so that everyone else is exculpated. Or we blame a historical process as a way of exonerating individuals. Or it’s all anarchic chaos, with the same consequence. It seems to me that there is—was—a chain of individual responsibilities, all of which were necessary, but not so long a chain that everybody can simply blame everyone else. But, of course, my desire to ascribe responsibility might be more a reflection of my own cast of mind than a fair analysis of what happened. That’s one of the central problems of history, isn’t it, sir? The question of subjective versus objective interpretation, the fact that we need to know the history of the historian in order to understand the version that is being put in front of us.

To look back upon the past year, and see how little we have striven and to what small purpose: and how often we have been cowardly and hung back, or temerarious and rushed unwisely in; and how every day and all day long we have transgressed the law of kindness; -it may seem a paradox, but in the bitterness of these discoveries, a certain consolation resides. Life is not designed to minister to a man's vanity. He goes upon his long business most of the time with a hanging head, and all the time like a blind child. Full of rewards and pleasures as it is - so that to see the day break or the moon rise, or to meet a friend, or to hear the dinner-call when he is hungry, fills him with surprising joys - this world is yet for him no abiding city. Friendships fall through, health fails, weariness assails him; year after year, he must thumb the hardly varying record of his own weakness and folly. It is a friendly process of detachment. When the time comes that he should go, there need be few illusions left about himself. Here lies one who meant well, tried a little, failed much: -surely that may be his epitaph, of which he need not be ashamed.

But it is not time constraints alone that produce such fragmented and discontinuous language. When a television show is in process, it is very nearly impermissible to say, "Let me think about that" or "I don't know" or "What do you mean when you say...?" or "From what sources does your information come?" This type of discourse not only slows down the tempo of the show but creates the impression of uncertainty or lack of finish. It tends to reveal people in the act of thinking, which is as disconcerting and boring on television as it is on a Las Vegas stage. Thinking does not play well on television, a fact that television directors discovered long ago. There is not much to see in it. It is, in a phrase, not a performing art. But television demands a performing art.

or to what we hope they are. The more we work through our family of origin issues, the less we will find ourselves needing to work through them with the people we’re attracted to. Finishing our business from the past helps us form new and healthier relationships. The more we overcome our need to be excessive caretakers, the less we will find ourselves attracted to people who need to be constantly taken care of. The more we learn to love and respect ourselves, the more we will become attracted to people who will love and respect us and who we can safely love and respect. This is a slow process. We need to be patient with ourselves. The type of people we find ourselves attracted to does not change overnight. Being attracted to dysfunctional people can linger long and well into recovery. That does not mean we need to allow it to control us. The fact is, we will initiate and maintain relationships with people we need to be with until we learn what it is we need to learn—no matter how long we’ve been recovering. No matter who we find ourselves relating to, and what we discover happening in the relationship, the issue is still about us, and not about the other person. That is the heart, the hope, and the power of recovery.

It was a good thing, we told ourselves; the eyes grow weary with looking at new things; sleeping late, we said, has its genuine therapeutic value; we would be better for it, would be able to work more effectively. We have little doubt that all this was true, but we wish we could build as good a rationalization every time we are lazy. For in some beastly way this fine laziness has got itself a bad name. It is easy to see how it might have come into disrepute, if the result of laziness were hunger. But it rarely is. Hunger makes laziness impossible. It has even become sinful to be lazy. We wonder why. One could argue, particularly if one had a gift for laziness, that it is relaxation pregnant of activity, a sense of rest from which directed effort may arise, whereas most busy-ness is merely a kind of nervous tic. ... How can such a process have become a shame and a sin? Only in laziness can one achieve a state of contemplation which is a balancing of values, a weighing of oneself against the world and the world against itself. A busy man cannot find time for such balancing. We do not think a lazy man can commit murders, nor great thefts, nor lead a mob. He would be more likely to think about it and laugh. And a nation of lazy contemplative men would be incapable of fighting a war unless their very laziness were attacked. Wars are the activities of busy-ness.

On the other hand it is possible that human control over the machines may be retained. In that case the average man may have control over certain private machines of his own, such as his car of his personal computer, but control over large systems of machines will be in the hands of a tiny elite -- just as it is today, but with two difference. Due to improved techniques the elite will have greater control over the masses; and because human work will no longer be necessary the masses will be superfluous, a useless burden on the system. If the elite is ruthless the may simply decide to exterminate the mass of humanity. If they are humane they may use propaganda or other psychological or biological techniques to reduce the birth rate until the mass of humanity becomes extinct, leaving the world to the elite. Or, if the elite consist of soft-hearted liberals, they may decide to play the role of good shepherds to the rest of the human race. They will see to it that everyone's physical needs are satisfied, that all children are raised under psychologically hygienic conditions, that everyone has a wholesome hobby to keep him busy, and that anyone who may become dissatisfied undergoes "treatment" to cure his "problem." Of course, life will be so purposeless that people will have to be biologically or psychologically engineered either to remove their need for the power process or to make them "sublimate" their drive for power into some harmless hobby. These engineered human beings may be happy in such a society, but they most certainly will not be free. They will have been reduced to the status of domestic animals.

To learn hard things quickly, you must focus intensely without distraction. To learn, in other words, is an act of deep work. If you’re comfortable going deep, you’ll be comfortable mastering the increasingly complex systems and skills needed to thrive in our economy. If you instead remain one of the many for whom depth is uncomfortable and distraction ubiquitous, you shouldn’t expect these systems and skills to come easily to you. Deep Work Helps You Produce at an Elite Level Adam Grant produces at an elite level. When I met Grant in 2013, he was the youngest professor to be awarded tenure at the Wharton School of Business at Penn. A year later, when I started writing this chapter (and was just beginning to think about my own tenure process), the claim was updated: He’s now the youngest full professor* at Wharton. The reason Grant advanced so quickly in his corner of academia is simple: He produces. In 2012, Grant published seven articles—all of them in major journals. This is an absurdly

Boy everyone in this country is running around yammering about their fucking rights. "I have a right, you have no right, we have a right." Folks I hate to spoil your fun, but... there's no such thing as rights. They're imaginary. We made 'em up. Like the boogie man. Like Three Little Pigs, Pinocio, Mother Goose, shit like that. Rights are an idea. They're just imaginary. They're a cute idea. Cute. But that's all. Cute...and fictional. But if you think you do have rights, let me ask you this, "where do they come from?" People say, "They come from God. They're God given rights." Awww fuck, here we go again...here we go again. The God excuse, the last refuge of a man with no answers and no argument, "It came from God." Anything we can't describe must have come from God. Personally folks, I believe that if your rights came from God, he would've given you the right for some food every day, and he would've given you the right to a roof over your head. GOD would've been looking out for ya. You know that. He wouldn't have been worried making sure you have a gun so you can get drunk on Sunday night and kill your girlfriend's parents. But let's say it's true. Let's say that God gave us these rights. Why would he give us a certain number of rights? The Bill of Rights of this country has 10 stipulations. OK...10 rights. And apparently God was doing sloppy work that week, because we've had to ammend the bill of rights an additional 17 times. So God forgot a couple of things, like...SLAVERY. Just fuckin' slipped his mind. But let's say...let's say God gave us the original 10. He gave the british 13. The british Bill of Rights has 13 stipulations. The Germans have 29, the Belgians have 25, the Sweedish have only 6, and some people in the world have no rights at all. What kind of a fuckin' god damn god given deal is that!?...NO RIGHTS AT ALL!? Why would God give different people in different countries a different numbers of different rights? Boredom? Amusement? Bad arithmetic? Do we find out at long last after all this time that God is weak in math skills? Doesn't sound like divine planning to me. Sounds more like human planning . Sounds more like one group trying to control another group. In other words...business as usual in America. Now, if you think you do have rights, I have one last assignment for ya. Next time you're at the computer get on the Internet, go to Wikipedia. When you get to Wikipedia, in the search field for Wikipedia, i want to type in, "Japanese-Americans 1942" and you'll find out all about your precious fucking rights. Alright. You know about it. In 1942 there were 110,000 Japanese-American citizens, in good standing, law abiding people, who were thrown into internment camps simply because their parents were born in the wrong country. That's all they did wrong. They had no right to a lawyer, no right to a fair trial, no right to a jury of their peers, no right to due process of any kind. The only right they had was...right this way! Into the internment camps. Just when these American citizens needed their rights the most...their government took them away. and rights aren't rights if someone can take em away. They're priveledges. That's all we've ever had in this country is a bill of TEMPORARY priviledges; and if you read the news, even badly, you know the list get's shorter, and shorter, and shorter. Yeup, sooner or later the people in this country are going to realize the government doesn't give a fuck about them. the government doesn't care about you, or your children, or your rights, or your welfare or your safety. it simply doesn't give a fuck about you. It's interested in it's own power. That's the only thing...keeping it, and expanding wherever possible. Personally when it comes to rights, I think one of two things is true: either we have unlimited rights, or we have no rights at all.

Most of us will. We'll choose knowledge no matter what, we'll maim ourselves in the process, we'll stick our hands into the flames for it if necessary. Curiosity is not our only motive: love or grief or despair or hatred is what drives us on. We'll spy relentlessly on the dead: we'll open their letters, we'll read their journals, we'll go through their trash, hoping for a hint, a final word, an explanation, from those who have deserted us--who've left us holding the bag, which is often a good deal emptier than we'd supposed. But what about those who plant such clues, for us to stumble on? Why do they bother? Egotism? Pity? Revenge? A simple claim to existence, like scribbling your initials on a washroom wall? The combination of presence and anonymity--confession without penance, truth without consequences--it has its attractions. Getting the blood off your hands, one way or another. Those who leave such evidence can scarcely complain if strangers come along afterwards and poke their noses into every single thing that would once have been none of their business. And not only strangers: lovers, friends, relations. We're voyeurs, all of us. Why should we assume that anything in the past is ours for the taking, simply because we've found it? We're all grave robbers, once we open the doors locked by others. But only locked. The rooms and their contents have been left intact. If those leaving them had wanted oblivion, there was always fire.

Jubal shrugged. "Abstract design is all right-for wall paper or linoleum. But art is the process of evoking pity and terror, which is not abstract at all but very human. What the self-styled modern artists are doing is a sort of unemotional pseudo-intellectual masturbation. . . whereas creative art is more like intercourse, in which the artist must seduce- render emotional-his audience, each time. These ladies who won't deign to do that- and perhaps can't- of course lost the public. If they hadn't lobbied for endless subsidies, they would have starved or been forced to go to work long ago. Because the ordinary bloke will not voluntarily pay for 'art' that leaves him unmoved- if he does pay for it, the money has to be conned out of him, by taxes or such." "You know, Jubal, I've always wondered why i didn't give a hoot for paintings or statues- but I thought it was something missing in me, like color blindness." "Mmm, one does have to learn to look at art, just as you must know French to read a story printed in French. But in general terms it's up to the artist to use language that can be understood, not hide it in some private code like Pepys and his diary. Most of these jokers don't even want to use language you and I know or can learn. . . they would rather sneer at us and be smug, because we 'fail' to see what they are driving at. If indeed they are driving at anything- obscurity is usually the refuge of incompetence. Ben, would you call me an artists?” “Huh? Well, I’ve never thought about it. You write a pretty good stick.” “Thank you. ‘Artist’ is a word I avoid for the same reasons I hate to be called ‘Doctor.’ But I am an artist, albeit a minor one. Admittedly most of my stuff is fit to read only once… and not even once for a busy person who already knows the little I have to say. But I am an honest artist, because what I write is consciously intended to reach the customer… reach him and affect him, if possible with pity and terror… or, if not, at least to divert the tedium of his hours with a chuckle or an odd idea. But I am never trying to hide it from him in a private language, nor am I seeking the praise of other writers for ‘technique’ or other balderdash. I want the praise of the cash customer, given in cash because I’ve reached him- or I don’t want anything. Support for the arts- merde! A government-supported artist is an incompetent whore! Damn it, you punched one of my buttons. Let me fill your glass and you tell me what is on your mind.

Look everywhere. There are miracles and curiosities to fascinate and intrigue for many lifetimes: the intricacies of nature and everything in the world and universe around us from the miniscule to the infinite; physical, chemical and biological functionality; consciousness, intelligence and the ability to learn; evolution, and the imperative for life; beauty and other abstract interpretations; language and other forms of communication; how we make our way here and develop social patterns of culture and meaningfulness; how we organise ourselves and others; moral imperatives; the practicalities of survival and all the embellishments we pile on top; thought, beliefs, logic, intuition, ideas; inventing, creating, information, knowledge; emotions, sensations, experience, behaviour. We are each unique individuals arising from a combination of genetic, inherited, and learned information, all of which can be extremely fallible. Things taught to us when we are young are quite deeply ingrained. Obviously some of it (like don’t stick your finger in a wall socket) is very useful, but some of it is only opinion – an amalgamation of views from people you just happen to have had contact with. A bit later on we have access to lots of other information via books, media, internet etc, but it is important to remember that most of this is still just opinion, and often biased. Even subjects such as history are presented according to the presenter’s or author’s viewpoint, and science is continually changing. Newspapers and TV tend to cover news in the way that is most useful to them (and their funders/advisors), Research is also subject to the decisions of funders and can be distorted by business interests. Pretty much anyone can say what they want on the internet, so our powers of discernment need to be used to a great degree there too. Not one of us can have a completely objective view as we cannot possibly have access to, and filter, all knowledge available, so we must accept that our views are bound to be subjective. Our understanding and responses are all very personal, and our views extremely varied. We tend to make each new thing fit in with the picture we have already started in our heads, but we often have to go back and adjust the picture if we want to be honest about our view of reality as we continually expand it. We are taking in vast amounts of information from others all the time, so need to ensure we are processing that to develop our own true reflection of who we are.

I believe that a new philosophy will be created by those who were born after Hiroshima which will dramatically change the human condition. It will have these characteristics: (1) It will be scientific in essence and science-fiction in style. (2) It will be based on the expansion of consciousness, understanding and control of the nervous system, producing a quantum leap in intellectual efficiency and emotional equilibrium. (3) Politically it will stress individualism, decentralization of authority, a Iive-and-let-Iive tolerance of difference, local option and a mind-your-own-business libertarianism. (4) It will continue the trend towards open sexual expression and a more honest, realistic acceptance of both the equality of and the magnetic difference between the sexes. The mythic religious symbol will not be a man on a cross but a man-woman pair united in higher love communion. (5) It will seek revelation and Higher Intelligence not in formal rituals addressed to an anthropomorphic deity, but within natural processes, the nervous system, the genetic code, and without, in attempts to effect extra-planetary communication. (6) It will include practical, technical neurological psychological procedures for understanding and managing the intimations of union-immortality implicit in the dying process. (7) The emotional tone of the new philosophy will be hedonic, aesthetic, fearless, optimistic, humorous, practical, skeptical, hip. We are now experiencing a quiescent preparatory waiting period. Everyone knows something is going to happen. The seeds of the Sixties have taken root underground. The blossoming is to come.

We don't know ourselves, we knowledgeable people—we are personally ignorant about ourselves. And there's good reason for that. We've never tried to find out who we are. How could it ever happen that one day we'd discover our own selves? With justice it's been said that "Where your treasure is, there shall your heart be also." Our treasure lies where the beehives of our knowledge stand. We are always busy with our knowledge, as if we were born winged creatures—collectors of intellectual honey. In our hearts we are basically concerned with only one thing, to "bring something home." As far as the rest of life is concerned, what people call "experience"—which of us is serious enough for that? Who has enough time? In these matters, I fear, we've been "missing the point." Our hearts have not even been engaged—nor, for that matter, have our ears! We've been much more like someone divinely distracted and self-absorbed into whose ear the clock has just pealed the twelve strokes of noon with all its force and who all at once wakes up and asks himself "What exactly did that clock strike?"—so we rub ourselves behind the ears afterwards and ask, totally surprised and embarrassed "What have we really just experienced? And more: "Who are we really?" Then, as I've mentioned, we count—after the fact—all the twelve trembling strokes of the clock of our experience, our lives, our being—alas! in the process we keep losing the count. So we remain necessarily strangers to ourselves, we do not understand ourselves, we have to keep ourselves confused. For us this law holds for all eternity: "Each man is furthest from himself." Where we ourselves are concerned, we are not "knowledgeable people.

Style is not how you write. It is how you do not write like anyone else. * * * How do you know if you're a writer? Write something everyday for two weeks, then stop, if you can. If you can't, you're a writer. And no one, no matter how hard they may try, will ever be able to stop you from following your writing dreams. * * * You can find your writer's voice by simply listening to that little Muse inside that says in a low, soft whisper, "Listen to this... * * * Enter the writing process with a childlike sense of wonder and discovery. Let it surprise you. * * * Poems for children help them celebrate the joy and wonder of their world. Humorous poems tickle the funny bone of their imaginations. * * * There are many fine poets writing for children today. The greatest reward for each of us is in knowing that our efforts might stir the minds and hearts of young readers with a vision and wonder of the world and themselves that may be new to them or reveal something already familiar in new and enlightening ways. * * * The path to inspiration starts Beyond the trails we’ve known; Each writer’s block is not a rock, But just a stepping stone. * * * When you write for children, don't write for children. Write from the child in you. * * * Poems look at the world from the inside out. * * * The act of writing brings with it a sense of discovery, of discovering on the page something you didn't know you knew until you wrote it. * * * The answer to the artist Comes quicker than a blink Though initial inspiration Is not what you might think. The Muse is full of magic, Though her vision’s sometimes dim; The artist does not choose the work, It is the work that chooses him. * * * Poem-Making 101. Poetry shows. Prose tells. Choose precise, concrete words. Remove prose from your poems. Use images that evoke the senses. Avoid the abstract, the verbose, the overstated. Trust the poem to take you where it wants to go. Follow it closely, recording its path with imagery. * * * What's a Poem? A whisper, a shout, thoughts turned inside out. A laugh, a sigh, an echo passing by. A rhythm, a rhyme, a moment caught in time. A moon, a star, a glimpse of who you are. * * * A poem is a little path That leads you through the trees. It takes you to the cliffs and shores, To anywhere you please. Follow it and trust your way With mind and heart as one, And when the journey’s over, You’ll find you’ve just begun. * * * A poem is a spider web Spun with words of wonder, Woven lace held in place By whispers made of thunder. * * * A poem is a busy bee Buzzing in your head. His hive is full of hidden thoughts Waiting to be said. His honey comes from your ideas That he makes into rhyme. He flies around looking for What goes on in your mind. When it is time to let him out To make some poetry, He gathers up your secret thoughts And then he sets them free.

I began looking for these four: Smart. It doesn’t mean high IQ (although that’s great), it means disposed toward learning. If there’s a best practice anywhere, adopt it. We want to turn as much as possible into a routine so we can focus on the few things that require human intelligence and creativity. A good interview question for this is: “Tell me about the last significant thing you learned about how to do your job better.” Or you might ask a candidate: “What’s something that you’ve automated? What’s a process you’ve had to tear down at a company?” Humble. I don’t mean meek or unambitious, I mean being humble in the way that Steph Curry is humble. If you’re humble, people want you to succeed. If you’re selfish, they want you to fail. It also gives you the capacity for self-awareness, so you can actually learn and be smart. Humility is foundational like that. It is also essential for the kind of collaboration we want at Slack. Hardworking. It does not mean long hours. You can go home and take care of your family, but when you’re here, you’re disciplined, professional, and focused. You should also be competitive, determined, resourceful, resilient, and gritty. Take this job as an opportunity to do the best work of your life. Collaborative. It’s not submissive, not deferential—in fact it’s kind of the opposite. In our culture, being collaborative means providing leadership from everywhere. I’m taking responsibility for the health of this meeting. If there’s a lack of trust, I’m going to address that. If the goals are unclear, I’m going to deal with that. We’re all interested in getting better and everyone should take responsibility for that. If everyone’s collaborative in that sense, the responsibility for team performance is shared. Collaborative people know that success is limited by the worst performers, so they are either going to elevate them or have a serious conversation. This one is easy to corroborate with references, and in an interview you can ask, “Tell me about a situation in your last company where something was substandard and you helped to fix it.