Bug Fixes Quotes

Did that high-and-mighty attitude of yours come attached to you when you were spawned?! Was it a bug your programmer couldn't fix?!

...But the heart is not a computer that can be upgraded so quickly and easily with the latest version of love. Love cannot be sealed hermetically inside a tight box like any other on the store shelf; even though the word itself is in public domain, its quality is not. Love cannot promise a full customer satisfaction garanteed or a whole lifetime of dreams shared refunded, with no questions asked. Love cannot be agreed to in terms and conditions as quickly as the "Next" button being clicked. These unspoken terms and conditions grow and develop over time until it gets very messy, and no one remembers how such a mess of accusation and anger was able to overshadow their pure ecstasy of love, the spark between two people turning on a new operation system of togetherness for the first time. Love is always beta; never a golden master. If love were a computer, constant bug reports and subsequent fixes are the name of the game, and there are many unexplained breakdowns. The heart is too stubborn for explanations and too impatient for forgiveness, and there is usually no one at the tech support line. Forgive me stan, if I've crashed so often. It's just to hard to boot up to a whole new future without you. I am an empty monitor in search of a "hello.

Where's your car? Miles asks, glancing at him as he slams his door shut and slings his backpack over his shoulder. "And whats up with your hand?" "I got rid of it," Damen says, gaze fixed on mine. Then glancing at Miles and seeing his expression he adds, "The car, not the hand." "Did you trade it in?" I ask, but only because Miles is listening. [...] He shakes his head and walks me to the gate, smiling as he says, "No, I just dropped off on the side of the road, key in the ignition, engine running." "Excuse me?!" Miles yelps. "You mean to tell me that you left your shiny, black, BMW M6 Coupe—by the side of the road?" Damen nods. But thats a hundred-thousand-dollar car!" Miles gasps as his face turns bright red. "A hundreds and ten." Damen laughs. "Don't forget, it was fully customized and loaded with options." Miles stares at him, eyes practically bugging out of his head, unable to comprehend how anyone could do such a thing—why anyone would do such a thing. "Um, okay, so let me get this straight—you just woke up and decided—Hey, what the hell? I think I'll just dump my ridiculously expensive luxury car by the side of the road—WHERE JUST ANYONE CAN TAKE IT?" Damen shrugs. "Pretty much." "Because in case you haven't noticed," Miles says, practically hyperventilating now. "Some of us are a little car deprived. Some of us were born with parents so cruel and unusual they're forced to rely on the kindness of friends for the rest of their lives!" "Sorry." Damen shrugs. "Guess I hadn't thought about that. Though if it makes you feel any better, it was all for a very good cause.

Kusha frowns. When a prayer doesn’t work, you rephrase it. Use another word; just fix the bug—she tells herself. She brings a pen from among the books scattered on her bed and writes a new question on the map— Is there a fake Devil’s Book? (a) Yes (b) No. She adds ‘fake’ in the question.

The time of dangling insects arrived. White houses with caterpillars dangling from the eaves. White stones in driveways. You can walk at night down the middle of the street and hear women talking on the telephone. Warmer weather produces voices in the dark. They are talking about their adolescent sons. How big, how fast. The sons are almost frightening. The quantities they eat. The way they loom in doorways. These are the days that are full of wormy bugs. They are in the grass, stuck to the siding, hanging in the hair, hanging from the trees and eaves, stuck to the window screens. The women talk long-distance to grandparents of growing boys. They share the Trimline phone, beamish old folks in hand-knit sweaters on fixed incomes. What happens to them when the commercial ends?

But, Mrs Van Hoosier, if I may make so bold-' 'You may not,' She inserted another cake into her mouth and chewed it so angrily I all but felt sorry for it. When it was finally dead she turned and fixed me a look, as though she were a scientist and I some kind of bug she was microscoping.

Coming back, he took the tracker out of Morley’s hand, slid back into the car and flipped a switch. An internal Mannheim, a force shield, flared into life, dividing the front of the car from the rear. Once he was satisfied the Mannheim would prevent the sound of their voices being picked up by any undiscovered bugs he spoke. “I have a plan, a way to turn the tables on them.” “How?” Instead of explaining, Lieges waved his hand at the stray dog. Thinking it was going to be fed, the mutt came over. Lieges grabbed it, removed some of the gum he was chewing, fixed the bug to it and stuck the gum under the dog’s collar. Picking the dog up, he placed it in the front of the air-car. Morley hissed. “What the hell are you doing?” “Thinking laterally,” Lieges replied. “We’ll fly a few kilometres from here and push the dog out. The BlackClads will then lock onto the dog and not us. No doubt they’ll realise something is wrong after they’ve been tracking it for a while, but it will probably buy us some time.

The Joel Test 1. Do you use source control? 2. Can you make a build in one step? 3. Do you make daily builds? 4. Do you have a bug database? 5. Do you fix bugs before writing new code? 6. Do you have an up-to-date schedule? 7. Do you have a spec? 8. Do programmers have quiet working conditions? 9. Do you use the best tools money can buy? 10. Do you have testers? 11. Do new candidates write code during their interview? 12. Do you do hallway usability testing?

if you fix a bug, sometimes there’s no guarantee won't bring up another bug

Testing does not improve a product; the improving is done by people fixing the bugs that testing has uncovered.

No bug is considered properly fixed without an automated regression test.

The best way to start fixing a bug is to make it reproducible. After all, if you can’t reproduce it, how will you know if it is ever fixed?

Fixing bugs is not making progress. You aren't paid to debug. Debugging is waste.

Most people assume that maintenance begins when an application is released, that maintenance means fixing bugs and enhancing features. We think these people are wrong.

The actual “Root Bug” is the fact that earning opportunities (work) aren’t allocated to people (in the mid-term) according to their willingness to spend and invest.

New Rule: America must stop bragging it's the greatest country on earth, and start acting like it. I know this is uncomfortable for the "faith over facts" crowd, but the greatness of a country can, to a large degree, be measured. Here are some numbers. Infant mortality rate: America ranks forty-eighth in the world. Overall health: seventy-second. Freedom of the press: forty-fourth. Literacy: fifty-fifth. Do you realize there are twelve-year old kids in this country who can't spell the name of the teacher they're having sex with? America has done many great things. Making the New World democratic. The Marshall Plan. Curing polio. Beating Hitler. The deep-fried Twinkie. But what have we done for us lately? We're not the freest country. That would be Holland, where you can smoke hash in church and Janet Jackson's nipple is on their flag. And sadly, we're no longer a country that can get things done. Not big things. Like building a tunnel under Boston, or running a war with competence. We had six years to fix the voting machines; couldn't get that done. The FBI is just now getting e-mail. Prop 87 out here in California is about lessening our dependence on oil by using alternative fuels, and Bill Clinton comes on at the end of the ad and says, "If Brazil can do it, America can, too!" Since when did America have to buck itself up by saying we could catch up to Brazil? We invented the airplane and the lightbulb, they invented the bikini wax, and now they're ahead? In most of the industrialized world, nearly everyone has health care and hardly anyone doubts evolution--and yes, having to live amid so many superstitious dimwits is also something that affects quality of life. It's why America isn't gonna be the country that gets the inevitable patents in stem cell cures, because Jesus thinks it's too close to cloning. Oh, and did I mention we owe China a trillion dollars? We owe everybody money. America is a debtor nation to Mexico. We're not a bridge to the twenty-first century, we're on a bus to Atlantic City with a roll of quarters. And this is why it bugs me that so many people talk like it's 1955 and we're still number one in everything. We're not, and I take no glee in saying that, because I love my country, and I wish we were, but when you're number fifty-five in this category, and ninety-two in that one, you look a little silly waving the big foam "number one" finger. As long as we believe being "the greatest country in the world" is a birthright, we'll keep coasting on the achievements of earlier generations, and we'll keep losing the moral high ground. Because we may not be the biggest, or the healthiest, or the best educated, but we always did have one thing no other place did: We knew soccer was bullshit. And also we had the Bill of Rights. A great nation doesn't torture people or make them disappear without a trial. Bush keeps saying the terrorist "hate us for our freedom,"" and he's working damn hard to see that pretty soon that won't be a problem.

Chris loved to look at every type of plant, animal, and bug he hadn’t seen before on the trail and point out those he did recognize. He enjoyed walking along small streams, listening to the water as it traveled, and searching for eddies where we could watch the minnows scurry amongst the rocks. On one Shenandoah trip, while we were resting at a waterfall, eating our chocolate-covered granola bars and watching the water pummel the rocks below, he said, “See, Carine ? That’s the purity of nature. It may be harsh in its honesty, but it never lies to you”. Chris seemed to be most comfortable outdoors, and the farther away from the typical surroundings and pace of our everyday lives the better. While it was unusual for a solid week to pass without my parents having an argument that sent them into a negative tailspin of destruction and despair, they never got into a fight of any consequence when we were on an extended family hike or camping trip. It seemed like everything became centered and peaceful when there was no choice but to make nature the focus. Our parents’ attention went to watching for blaze marks on trees ; staying on the correct trail ; doling out bug spray, granola bars, sandwiches, and candy bars at proper intervals ; and finding the best place to pitch the tent before nightfall. They taught us how to properly lace up our hiking boots and wear the righ socks to keep our feet healthy and reliable. They showed us which leaves were safe to use as toilet paper and which would surely make us miserable downtrail. We learned how to purify water for our canteens if we hadn’t found a safe spring and to be smart about conserving what clean water we had left. At night we would collect rocks to make a fire ring, dry wood to burn, and long twigs for roasting marshmallows for the s’more fixings Mom always carried in her pack. Dad would sing silly, non-sensical songs that made us laugh and tell us about the stars.

Often when managers say, "Testing takes too long," what they should be saying is, "Fixing the bugs in the product takes too long"—a different cost category. Make sure you're accounting for effort and time under the correct cost category.

The Gray King’s back arched, and his mouth hung open, gasping in the icy thrall of shock; with both of his arms he pushed at Locke’s head, as though by prying the smaller man off him he could undo his wound, but Locke held fast, and in an impossibly calm voice he whispered, “Calo Sanza. My brother and my friend.” Backward, the Gray King toppled, and Locke slid the knife out of his back just before he struck the deck. Locke fell on top of him. He raised the dagger once again and brought it down in the middle of the Gray King’s chest, just beneath his rib cage. Blood spurted and the Gray King flailed, moaning. Locke’s voice rose as he worked the knife farther in: “Galdo Sanza, my brother and my friend!” With one last convulsive effort, the Gray King spat warm coppery blood into Locke’s face and grabbed at the dagger that transfixed his chest; Locke countered by bearing down with his useless left side, batting the Gray King’s hands away. Sobbing, Locke wrenched the dagger out of the Gray King’s chest, raised it with a wildly shaking right arm, and brought it down in the middle of the Gray King’s neck. He sawed at the windpipe until the neck was half-severed and great rivers of blood were flowing on the deck. The Gray King shuddered one last time and died, his wide white eyes still fixed on Locke’s. “Bug,” Locke whispered. “His real name was Bertilion Gadek. My apprentice. My brother. And my friend.” His strength failed, and he slid down atop the Gray King’s corpse. “My friend.

How to tell your pretend-boyfriend and his real boyfriend that your internal processors are failing: 1. The biological term is depression, but you don't have an official diagnostic (diagnosis) and it's a hard word to say. It feels heavy and stings your mouth. Like when you tried to eat a battery when you were small and your parents got upset. 2. Instead, you try to hide the feeling. But the dark stain has already spilled across your hardwiring and clogged your processor. You don't have access to any working help files to fix this. Tech support is unavailable for your model. (No extended warranty exists.) 3. Pretend the reason you have no energy is because you're sick with a generic bug. 4. You have time to sleep. Your job is canceling out many of your functions; robots can perform cleaning and maintenance in hotels for much better wage investment, and since you are not (yet) a robot, you know you will be replaced soon. 5. The literal translation of the word depression: you are broken and devalued and have no further use. 6. No one refurbishes broken robots. 7. Please self-terminate.

When someone dies, our impulse is to flatten her out, to press her between wax paper like a leaf, or to fix her in amber like a bug. Death as capture, death as collected works. But death is a false terminus, one moment only. It seems more significant because it is the last moment, the most recent, when really it is the smallest and least telling. Life is the plumpness of all directions, of surprises and contradictions, of impulses, mistakes, duplicities, and redemptions. While the vanishing point on the horizon line is a dot, a blip, the same for us all.

Software development is the process of creating a computer software. It includes preparing a design, coding the program, and fixing the bugs. The final goal of software development is to translate user needs to software product, while continuously improving the team and the process.

the true horror of the world: it is that once a thing is done, it can never be undone. A universe of wishing can’t uncrush a bug, or unspeak a word, or erase even the tiniest action from the past’s ledger. The past is fixed and unalterable, a tyrant, and none of us has any power against it.

when you think of the company as a product, you ask different questions: Do people who work here know how to use the company? Is it simple? Complex? Is it obvious how it works? What’s fast about it? What’s slow about it? Are there bugs? What’s broken that we can fix quickly and what’s going to take a long time?

But when you think of the company as a product, you ask different questions: Do people who work here know how to use the company? Is it simple? Complex? Is it obvious how it works? What’s fast about it? What’s slow about it? Are there bugs? What’s broken that we can fix quickly and what’s going to take a long time?

This is my daily work . . . When I accomplish something, I write a * line that day. Whenever a bug / missing feature is mentioned during the day and I don’t fix it, I make a note of it. Some things get noted many times before they get fixed. Occasionally I go back through the old notes and mark with a + the things I have since fixed.

Studs Terkel was waiting for a number 146 bus alongside two well-groomed business types. "This was before the term yuppie was used," he explains. "But that was what they were. He was in Brooks Brothers and Gucci shoes and carrying the Wall Street Journal under his arm. She was a looker. I mean stunning - Bloomingdales and Neiman Marcus and carrying Vanity Fair." Terkel, who is 95, has long been a Chicago icon, every bit as accessible and integral to the cultural life of the Windy City as Susan Sontag was to New York. He had shared the bus stop with this couple for several mornings but they had always failed to acknowledge him. "It hurts my ego," he quips. "But this morning the bus was late and I thought, this is my chance." The rest of the story is his. "I say, 'Labour Day is coming up.' Well, it was the wrong thing to say. He looks toward me with a look of such contempt it's like Noel Coward has just spotted a bug on his collar. He says, 'We despise unions.' I thought, oooooh. The bus is still late. I've got a winner here. Suddenly I'm the ancient mariner and I fix him with my glittering eye. 'How many hours a day do you work?' I ask. He says, 'Eight.' 'How comes you don't work 18 hours a day like your great-great-grandfather did? You know why? Because four guys got hanged in Chicago in 1886 fighting for the eight-hour day ... For you.

Testing gathers information about a product; it does not fix things it finds that are wrong. Testing does not improve a product; the improving is done by people fixing the bugs that testing has uncovered. Often when managers say, "Testing takes too long," what they should be saying is, "Fixing the bugs in the product takes too long"—a different cost category.

My first instinct was to just delete the bug. Remove my terrible code from the system entirely. Briefly, ancient plans resurfaced: carbon monoxide and sleeping pills. But that would have its ramifications, too. My previous efforts to heal might not have fixed me, but they had woven me into this world, sewing me emotionally and professionally into a network of lives. I had friends who cared dearly about me, mentees who looked up to me. And Joey, of course. If I cut myself out of the web, I would leave a gaping hole that would hurt all those around me. And the whole point of this endeavor was to stop hurting people. I guess I had to embrace the impossible. Goddamn it, what a task: I had to fight against fate itself.

A firefly blinked into existence, drew half a word in the air. Then gone. A black bug secret in the night. Such a strange little guy. It materialized, visible to human eyes for brief moments, and then it disappeared. But it got its name from its fake time, people time, when in fact most of its business went on when people couldn't see it. Its true life was invisible to us but we called it firefly after its fractions. Knowable and fixed for a few seconds, sharing a short segment of its message before it continued on its real mission, unknowable in its true self and course, outside of reach. It was a bad name because it was incomplete—both parts were true, the bright and the dark, the one we could see and the other one we couldn't. It was both. I

The burden of deciding when to launch something is on the maker, not a marketer. If something is launched or a bug is fixed, data is instantly collected about how it's used, which serves as the basis to make quick revisions. There are no big schedules, few big plans, and no enforced mechanisms for coordination. It sounds like chaos, and it is. But if everyone understood chaos and perhaps liked the uncertainty, they would find freedom and opportunity.

Zawinski: Sometimes. I end up doing all the sysadmin crap, which I can't stand-I've never liked it. I enjoy working on XScreenSaver because in some ways screen savers-the actual display modes rather than the XScreenSaver framework-are the perfect program because they almost always start from scratch and they do something pretty and there's never a version 2.0. There's very rarely a bug in a screen saver. It crashes-oh, there's a divide-by-zero and you fix that.

You should do well but not really good. And the reason is that in the time it takes you to go from well to really good, Moore’s law has already surpassed you. You can pick up 10 percent but while you’re picking up that 10 percent, computers have gotten twice as fast and maybe with some other stuff that matters more for optimization, like caches. I think it’s largely a waste of time to do really well. It’s really hard; you generate as many bugs as you fix. You should stop, not take that extra 100 percent of time to do 10 percent of the work.

As you’ll remember, the first generation of iPhones had a tendency to disconnect in the middle of calls. The obligatory antenna required in the phone did not deliver. It wasn’t until Apple fixed that problem that the iPhone moved from Apple baseline cult first generation adopters (its Genre experts) to middle managers abandoning their BlackBerrys. The core fanatics cut Apple some slack on the first iteration of the iPhone, but they didn’t evangelize to non-cult members until all of the bugs were out of it. It’s the very same thing for books. Win over the experts and keep banging away at the keyboard. When you’ve knocked out something extraordinary, the experts will beat down their neighbors’ doors to get them to read your book.

I suspect, Austin, that the Americans you’ve met in the banking world aren’t the high-school drop-outs from Nebraska whose best friend got shot by a smiley Iraqi teenager holding bug of apples. A teenager whose dad shredded by a gunner on a passing Humvee last week while he fixed the TV aerial. A gunner whose best friend took a dum dum bullet through the neck from a sniper on the roof only yesterday. A sniper whose sister was in a car that stalled at an intersection as a military attaché’ convoy drove up, prompting the bodyguards to pepper the vehicle with automatic fire, knowing they’d save the convoy from a suicide bomber if they were right , but that the Iraqi law wouldn’t apply to them if they were wrong. Ultimately , wars escalate by eating their own shit...

The thing about Web companies is there's always something severely fucked-up. There is always an outage, always lost data, always compromised customer information, always a server going offline. You work with these clugey internal tools and patch together work-arounds to compensate for the half-assed, rushed development, and after a while the fucked-upness of the whole enterprise becomes the status quo. VPs insecure that they're not as in touch as they need to be with conditions on the ground insert themselves into projects midstream and you get serious scope creep. You present to the world this image that you're a buttoned-down tech company with everything in its right place but once you're on the other side of the firewall it looks like triage time in an emergency room, 24/7. Systems break down, laptops go into the blue screen of death, developers miskey a line of code, error messages appear that mean absolutely nothing. The instantaneousness with which you can fix stuff creates a culture that works by the seat of its pants. I swear the whole Web was built by virtue of developers fixing one mistake after another, constantly forced to compensate for the bugginess of their code.

For example, say you're an average web developer. You're familiar with a dozen programming languages, tons of helpful libraries, standards, protocols, what have you. You still have to learn more at the rate of about one a week, and remember to check the hundreds of things you know to see if they've been updated or broken and make sure they all still work together and that nobody fixed the bug in one of them that you exploited to do something you thought was really clever one weekend when you were drunk. You're all up to date, so that's cool, then everything breaks. "Double you tee eff?" you say, and start hunting for the problem. You discover that one day, some idiot decided that since another idiot decided that 1/0 should equal infinity, they could just use that as a shorthand for "Infinity" when simplifying their code. Then a non-idiot rightly decided that this was idiotic, which is what the original idiot should have decided, but since he didn't, the non-idiot decided to be a dick and make this a failing error in his new compiler. Then he decided he wasn't going to tell anyone that this was an error, because he's a dick, and now all your snowflakes are urine and you can't even find the cat.

I’m also doing it because I’m terrified,” I said. Daniel watched me a moment. “Of what?” He said “oh,” I said. “Everything. But mostly my impermanence.” His eyes searched my face. “Some people are comforted by that,” I said. “Not me. I like existing. At least most of the time. I like having a body. I want to keep it. But someday I won’t have anymore. That’s unsettling.” I look at the chip railing on the dock. “And I’m scared of being buried underground where worms and bugs will digest my remains. I know I won’t be conscious, but still. Does that sound pleasant to you? I’m scared of being burned into a pile of oxidized matter. I’m scared of rioting and decaying.” I was building up steam now. “I’m scared that I don’t matter, even a little bit, and that no one matters and nothing matters. I’m scared that it all matters and I’m effing it up. I’m scared I’m living my short life wrong in every possible way. I’m scared I’ve already made so many mistakes and I don’t have enough time to fix them. I’m scared I won’t die with the slightest amount of dignity, like on the toilet or watching bravo. I’m scared no one will care when I do. I’m scared the only person I ever loved wasn’t real. I’m scared I will never get over him. And I’m scared I’m making the same mistake again.

The phone was snatched from her grasp. She let out a screech, her fingers clasping at air. “Hey! Give that back.” Gracie slipped it down the V of her tank and into her ample cleavage. “Come and get it.” Billy plopped down on a vacant stool, eyes bugging out of his head. Maddie stared at Gracie’s chest and contemplated. She could stick her hand down a woman’s top. It was no big deal—just skin, for God’s sake. She jumped off the stool and straightened to her full five-foot-three inches. “What is wrong with calling him?” “It’s a girlfriend’s responsibility to stop her friend from the dreaded drunk dial.” Maddie scowled. She was not drunk dialing! “Telling him where I am isn’t a crime.” Gracie planted her hands on her hips. “Sorry, honey. I’m doing this for your own good.” “You don’t understand.” Maddie picked up her drink and took a slow sip. Her gaze was fixed on the stretch of fabric across Gracie’s ample chest. She wanted that phone, and with way too many margaritas in her system, she wasn’t above groping another woman to get it. “I’m getting that phone.” Billy’s mouth dropped open, and Maddie was surprised no drool hung down his chin like a rabid dog’s. “You’ll thank me later.” Gracie didn’t appear the least bit threatened. If anything, she thrust her breasts out farther, as though daring Maddie to come and get it. “Give it to me!” Maddie stomped her foot. “Like I said, come and get it.” Gracie batted her thick lashes, cornflower-blue eyes sparkling. She tucked her hand into her top and shoved it lower into her bra. “All right, but remember, I know how to fight.” Gracie laughed and Billy whooped like he’d hit the jackpot. Maddie charged. Gracie’s eyes widened in surprise, and she let out a holler, crossing her arms over her chest for protection. Maddie refused to be thwarted. She squeezed her lids together so she wouldn’t have to look and flung her hands out, praying she’d get hold of something. When her palm brushed against soft, pillowy cotton, she squealed. Pay dirt. “Maddie!” Gracie grabbed her hand, twisting her body to block Maddie’s progress. “That’s my boob!” Maddie reached again and this time her hand curled around the cotton neckline. She pulled, squirming down the deep V of the top. Her fingers brushed the phone and a surge of adrenaline pounded through her. “Now, why doesn’t this surprise me?” Mitch’s voice made her knees go weak. Before she could swing around, she was hauled against his warm, strong body. She sagged in relief. He’d come for her after all. “You girls are giving everyone quite a show.” Charlie stood next to Mitch, looking lethal in all black. Maddie could picture him with an FBI armband over his bicep. Wait . . . was that the FBI? Or was it SWAT? “With all these disappointed faces, I’m sorry we broke them up.” Mitch’s tone rang with amusement, and Maddie realized it had been too long since she’d heard him sound like that. “I wanted to call you, but she wouldn’t let me.” Her pulse raced from her girl fight and the buzz of tequila. His palm spread wide over the expanse of her stomach, his thumb brushing the bottom of her breast. “Well, here I am.” “See!” Gracie pointed and shook her hips in a little booty dance. “I told you so!” Yes,

He decided not to try to fix a bug that kept the paddles from reaching the top of the screen,

Continuous delivery is a set of capabilities that enable us to get changes of all kinds—features, configuration changes, bug fixes, experiments—into production or into the hands of users safely, quickly, and sustainably.

There’s a tradition among programmers to see mistakes not as a sign of failure but as “bugs” that can be fixed. An important part of becoming a programmer is to learn strategies for debugging—that is, how to identify and isolate a problem, then make changes to get around the problem.

He isn't a codebase; he is a human being, and bugs are harder to spot and fix in humans. You can't just deploy a fix immediately. It takes time to identify the problem and foster and grow a change.

properly. If Vom was destruction incarnate, and Smorgaz was creation personified, then West was order in its ultimate obsessive-compulsive form. It wasn’t an easy job. He wasn’t perfect. He still hadn’t found the time to nail down the confusing jumble that humans foolishly labeled quantum physics. And once, when he’d eaten a bad hot dog and been sick in bed for a week, the result had been the ludicrousness of superstring theory. A few extra dimensions leaked through here and there at the wrong times, and the human race just couldn’t let it go. He’d never found the time to fix the error. And it’d probably work out fine in the end. Like when he’d accidentally let space-time become curved. At first it’d bugged him, but now he hardly noticed. And the humans seemed to get a kick out of it.

Sladkey recalls the first time he found and sent a bug to Linus: "My first contribution was in porting some program, probably one of my smaller personal projects. I discovered a bug. Since Linux came with source, my first inclination as a hacker was to take a look under the hood and see if I could fix the problem. I found that although I had never done any kernel work, that I was able to navigate around the code pretty easily and provide a small patch to correct the problem. "With my heart beating and my palms sweating, I composed the most professional message I could muster and sent it off to linus.torvalds@cs.helsinki.fi describing the bug and including my proposed fix. Minutes later he replied something like, 'Yup, that's a bug. Nice investigation. Thanks. Fixed,' and I was hooked.

There were in fact bugs," he recalls, "But the essential difference was in the obviousness of bugs, the repeatability of bugs, and potential for fixing bugs oneself. In this environment, bugs were only temporary delays on a steady road towards excellence and stability.

If you wanted your bug fixed, you should really check it in depth.

Prioritization is one of the product manager’s most important functions at this point; if the team were to fix every bug and build every new feature idea, the product would never launch. The

Fixing a bug is much like adding a new feature: the presence of the bug suggests that a case was missing from the initial test suite, and the bug fix should include that missing test case.

If a bug is found, the first question is “Is this a blocker?” Blocker in this case means “The feature won’t be releasable with this bug” or “This bug is more important to fix than building additional features.

Why mobile app hosting is fundamental for your versatile application? Portable application hosting is fundamental for your site? Also, why it is compulsory to work? To lay it out plainly, you have constructed a versatile application. What would be the best next step? Fostering an application isn't generally so direct as tossing it in the air; it needs a spot to live, or all the more precisely, a hosting supplier. It's better assuming it's done on an outside server since your gadget won't deal with the power. An application that crashes each time won't acquire large number of clients, which youthful new businesses need. Versatile app hosting services is fundamental, with a powerful server is the best arrangement. We'll take a gander at how portable applications create and why composing code isn't the entire story. How would you foster a portable application? It's more convoluted than you likely suspect. It comprises of two sections. Utilizing a telephone or tablet, the client can explore the application's front end by clicking buttons and moving sliders. The server-side, nonetheless, should be answerable for showing buttons and sliders. When you click on the button, a data demand is shipped off the server. Subsequent to handling, you will figure out the outcomes. You ought to have another screen stacked in practically no time, so you will not lose significant clients pausing. Is it important to have a versatile application? Versatile application improvement requires something other than composing code. The client's gadget will clearly contain the whole backend if the application resembles a mini-computer with just rudimentary capacities. Notwithstanding, a backend should exist that offers more complicated capacities, and something should empower solicitations to be satisfied there. In this manner, App Hosting is fundamental. It alludes to introducing an application on the server of a supplier, like Amazon Web Services (AWS) or Google Cloud Platform (GCP). These suppliers put the application on their servers. There are basically no distinctions between Mobile App Hosting and hosting sites. In like manner, the versatile application hosting server processes a solicitation sent by the client. The client makes a move or sends a solicitation. So what precisely is Code Push? It would assist with fixing bugs when they happen toward the front. In AppStore and Google Play, an update requires an audit each time it is made. The interaction requires 30 minutes for Android and could take more time to a day for iOS. You can robotize this and pass the survey by transferring updates to Code Push. Designers can without much of a stretch update their React Native applications utilizing the App Center. Applications can demand refreshes utilizing the gave client SDK from the focal vault, which is a focal store for refreshes. Mechanizing refreshes permits us to fix blunders quicker, setting aside us time and cash. How do these administrations vary? Cloud hosting is one model. It's something we've utilized ourselves first. Then, at that point, on the grounds that a ton of organizations use it, Whence comes this? Rather than regular hosting, cloud hosting utilizes only one server rather than different servers. A virtual and actual organization of cloud servers has the application or site. How much is portable application hosting fundamental in the cloud? Reliability You would lose your item assuming something happened to the server it was facilitated. Another situation includes many machines that are associated. Information will stay on the organization regardless of whether it vanishes from one server. Efficiencies Dissimilar to a normal server, cloud hosting can increment framework assets. This is on the grounds that the server's ability should be expanded assuming the quantity of clients increments abruptly. Assuming you utilize a devoted server, the cycle is more adaptable.

Your opportunity hypothesis is that fixing this bug will improve acquisition for the shopping cart page, and eventually increase revenue.

feedback on quality, and bug fixing. These accelerate beneficial changes entering production, limit issues deployed, and enable rapid identification and remediation of issues introduced through deployment activities or discovered in your environments. Adopt approaches that provide fast feedback on quality and enable rapid recovery from changes that do not have desired outcomes. Using these practices mitigates the impact of issues introduced through the deployment of changes. Plan for unsuccessful changes so that you are able to respond faster if necessary and test and validate the changes you make. Be aware of planned activities in your environments so that you can manage the risk of changes impacting planned activities. Emphasize frequent, small, reversible changes to limit the scope of change. This results in easier troubleshooting and faster remediation with the option to roll back a change. It also means you are able to get the benefit of valuable changes more frequently. Evaluate the operational readiness of your workload, processes, procedures, and personnel

History is how you debug our broken society. Many billions of dollars are spent on history in the engineering world. We don’t think about it that way, though. We call it doing a post-mortem, looking over the log files, maybe running a so-called time-travel debugger to get a reproducible bug. Once we find it, we might want to execute an undo, do a git revert, restore from backup, or return to a previously known-good configuration. Think about what we’re saying: on a micro-scale, knowing the detailed past of the system allows us to figure out what had gone wrong. And being able to partially rewind the past to progress along a different branch (via a git revert) empowers us to fix that wrongness. This doesn’t mean throwing away everything and returning to the caveman era of a blank git repository, as per either the caricatured traditionalist who wants to “turn back the clock” or the anarcho-primitivist who wants to end industrialized civilization. But it does mean rewinding a bit to then move forward along a different path16, because progress has both magnitude and direction.

deployments occur throughout the business day when everyone is already in the office and without our customers even noticing—except when they see new features and bug fixes that delight them.

Chris Argyris, professor emeritus at Harvard Business School, wrote a lovely article in 1977,191 in which he looked at the performance of Harvard Business School graduates ten years after graduation. By and large, they got stuck in middle management, when they had all hoped to become CEOs and captains of industry. What happened? Argyris found that when they inevitably hit a roadblock, their ability to learn collapsed: What’s more, those members of the organization that many assume to be the best at learning are, in fact, not very good at it. I am talking about the well-educated, high-powered, high-commitment professionals who occupy key leadership positions in the modern corporation.… Put simply, because many professionals are almost always successful at what they do, they rarely experience failure. And because they have rarely failed, they have never learned how to learn from failure.… [T]hey become defensive, screen out criticism, and put the “blame” on anyone and everyone but themselves. In short, their ability to learn shuts down precisely at the moment they need it the most.192 [italics mine] A year or two after Wave, Jeff Huber was running our Ads engineering team. He had a policy that any notable bug or mistake would be discussed at his team meeting in a “What did we learn?” session. He wanted to make sure that bad news was shared as openly as good news, so that he and his leaders were never blind to what was really happening and to reinforce the importance of learning from mistakes. In one session, a mortified engineer confessed, “Jeff, I screwed up a line of code and it cost us a million dollars in revenue.” After leading the team through the postmortem and fixes, Jeff concluded, “Did we get more than a million dollars in learning out of this?” “Yes.” “Then get back to work.”193 And it works in other settings too. A Bay Area public school, the Bullis Charter School in Los Altos, takes this approach to middle school math. If a child misses a question on a math test, they can try the question again for half credit. As their principal, Wanny Hersey, told me, “These are smart kids, but in life they are going to hit walls once in a while. It’s vital they master geometry, algebra one, and algebra two, but it’s just as important that they respond to failure by trying again instead of giving up.” In the 2012–2013 academic year, Bullis was the third-highest-ranked middle school in California.194

A programmer brought in from the outside to fix a bug in the code needed to determine quickly how it worked. With Lance’s code this was impossible. When

Your career is stagnating by the minute. You are steadily letting your sedentary computer-programming desk-bound lifestyle turn your body into mush. All of these problems are much bigger and harder to just fix than a bug. They’re all complex, hard to measure, and comprised of many different small solutions—some of which will fail to work!

A lot of development has always been informally subsidized. When a system administrator writes a network analysis tool to help him do his job, then posts it online and gets bug fixes and feature contributions from other system administrators, what’s happened is that an unofficial consortium has been formed.

Open-source software shows the potential of social norms. In the case of Linux and other collaborative projects, you can post a problem about a bug on one of the bulletin boards and see how fast someone, or often many people, will react to your request and fix the software-using their own leisure time. Could you pay for this level of service? Most likely. But if you had to hire people of the same caliber they would cost you an arm and a leg. Rather, people in these communities are happy to give their time to society at large (for which they get the same social benefits we all get from helping a friend paint a room). What can we learn from this that is applicable to the business world? There are social rewards that strongly motivate behavior-and one of the least used in corporate life is the encouragement of social rewards and reputation.

When it comes to the things that bug us most about our child’s behaviors or quirks (or about our own, our spouse’s, or anyone else’s for that matter), joy happens when we stop trying to avoid or fix those quirks, and instead ask God for eyes to see what He intended when He wired them that way.

One of the primary reasons that abstraction is overloved is that a completed program full of the right abstractions is perfectly beautiful. But there are very few completed programs, because programs are written, maintained, bugs are fixed, features are added, performance is tuned, and a whole variety of changes are made both by the original and new programming team members. Thus, the way a program looks in the end is not important because there is rarely an end, and if there is one it isn't planned.

Once upon a time, there was a colony of water bugs. They were a close colony, a family. Where one went, the others went. But every so often, one would straggle away on their own, crawl onto a lily pad, and never return. This was a great mystery to the family of water bugs. They couldn’t figure out what was happening to their family members, or why they disappeared. They talked about it often, and worried about it, but they could never figure it out.” Finn opens his eyes now, and stares out at the water, past me, past the waves, and out to the horizon. He fixes his gaze on the red lighthouse in the distance, on the pelicans that dive for their dinner around it, and the waves that break apart against the rocks. “Well, one day, another water bug climbed onto the lily pad, drawn there by invisible forces from within itself, forces it didn’t understand and couldn’t control. As it sat there in the sun, it transformed into a beautiful dragonfly. It shed its water bug skin, and sprouted iridescent wings that gleamed in the sunlight. Wings so large and strong, it was able to fly into the air, doing loops in the sky. “The new dragonfly was ecstatic with it’s new body and thought to itself, ‘I need to go back and tell the others. They need to know that this is what happens so they won’t be scared.’ So he dipped and dove through the air, directly at the water. But unfortunately, he couldn’t dive below the surface to where the water-bugs were swimming. In his new form, the dragonfly was no longer able to communicate with his family. He felt at peace, though, because he knew that someday, his family would all transform too, and they’d all be together again.” Finn

In some circumstances manual testing becomes more efficient than automated testing; it takes much more time to generate automated test scripts compared to running test cases manually. Especially in time-sensitive, fast-track projects, this results in a weird situation of coding around bugs instead of finding and fixing them. Project managers and QA managers should consider this issue as a project risk. They should mitigate this risk by determining the right level of test automation. Shelfware

The best testers were masters at deducing the chain of events leading to a failure. They provided code writers with a virtual road map to fix their bug. The worst testers offered little more than a description of the hangup and a half-baked hypothesis of the cause. Manheim

To find why that happen and why this is happening, you should start from the beginning the problem comes from the beginning go and remove the bug, fix the problem and try again to see what will happen... Life is like a program you can fix it by going to that point and fixing it, but be careful what do you program and how you do it and what type of codes you use!

Even seasoned code writers could not dismiss the possibility of being trapped in something akin to an infinite loop, wherein fixes spawned their own bugs. It had happened to others. The history of software was littered with projects, large and small, that had been abandoned in disgust, destroying careers.

• Make the most of your bug-tracking system: – Pick one at an appropriate level of complexity for your partic- ular situation. – Make it directly available to your users. – Automate environment and configuration reporting to ensure accurate reports. • Aim – Specific for bug reports that are the following: – Unambiguous – Detailed – Minimal – Unique • When working with users, do the following: – Streamline the bug-reporting process as much as possible. – Communication is key—be patient and imagine yourself in the user’s shoes. • Foster a good relationship with customer support and QA so you can leverage their support during bug fixing.

• Detect bugs as early as possible, and fix them as soon as they come to light. • Act as though bug-free software was an attainable goal, but tem- per perfectionism with pragmatism. • If you find yourself faced with a poor quality codebase, do the following: – Recognize there is no silver bullet. – Make sure that the basics are in place first. – Separate clean code from unclean, and keep it clean. – Use bug triage to keep on top of your bug database. – Incrementally clean up bad code by adding tests and refac- toring.

Kidnapping is a harsh word.” “But accurate. I assume you’re not going to hang around Mars until I fix the software bug, if a problem ever existed. I’m on a one-way voyage to Slakeria, right?

Two factors usually determine how hard a bug is to fix: How reproducible it is. The time between the cause of the bug entering the code, the “software fault” itself — the bad line of code, or faulty integration assumption — and you actually noticing.

A staggering $312 billion per year is spent on the wage bills for programmers debugging their software. To put that in perspective, that’s two times all Eurozone bailouts since 2008! This huge, but realistic, figure comes from research carried out by Cambridge University’s Judge Business School.[9] You have a responsibility to fix bugs faster: to save the global economy. The state of the world is in your hands.

When you finally determine the cause of a bug, consider writing a simple test that clearly illustrates the problem, and add it to the test suite before you really fix the code.

Software bugs are like cockroaches; there are probably dozens hiding in difficult to reach places for every one you find and fix.

Bug fixes were for the customers, the soft, lazy civilians who only got the software after it was finished and boring and safe. Real game developers worked with real software, the kind that broke a third of the time unless you knew exactly what you were doing.

If you write a test for every bug you fix and run it in your CI system, the system catches Bug Regressions when the offending code is checked in. This strategy effectively stops Bug Regressions.

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The Core Debugging Process The core of the debugging process consists of four steps: Reproduce: Find a way to reliably and conveniently reproduce the problem on demand. Report erratum Prepared exclusively for castLabs GmbH this copy is (P2.0 printing, February 2010) FIRST THINGS FIRST 18 Diagnose: Construct hypotheses, and test them by performing experiments until you are confident that you have identified the underlying cause of the bug. Fix: Design and implement changes that fix the problem, avoid intro- ducing regressions, and maintain or improve the overall quality of the software. Reflect: Learn the lessons of the bug. Where did things go wrong? Are there any other examples of the same problem that will also need fixing? What can you do to ensure that the same problem doesn’t happen again?

The best testers were masters at deducing the chain of events leading to a failure. They provided code writers with a virtual road map to fix their bug.

Mutsuko: "I prepared a new sign!” Yuichi: "Forget about the signs! We don’t need another one!” Mutsuko: "I thought someone might get the wrong idea.” Yuichi: “...Yeah, we’ve seen plenty of someone here getting the wrong idea, haven’t we?” Mutsuko: "Also, it felt kind of like lying. So I wrote this!” With that, Mutsuko tore off the bug bomb sign and stuck up a new one. Demon Castle Goddamn. Yuichi: "That makes no sense! This is the survival club, right? So that’s a lie, too!” Mutsuko: "Really? I think anyone would be hesitant to come in if they thought Lord Greed might be hanging around. And I refer to this room as Demon Castle Goddamn, so it’s not a lie!” Yuichi: “How many people will even get the reference?!” Mutsuko: "...Good point. How about this for a compromise, then?” Mutsuko took out her felt-tipped pen and wrote directly on the sign to fix it. It now read: Demon Castle Goddaclub. Yuichi: "What kind of club is that supposed to be?!

Braid groups have many important practical applications. For example, they are used to construct efficient and robust public key encryption algorithms.7 Another promising direction is designing quantum computers based on creating complex braids of quantum particles known as anyons. Their trajectories weave around each other, and their overlaps are used to build “logic gates” of the quantum computer.8 There are also applications in biology. Given a braid with n threads, we can number the nails on the two plates from 1 to n from left to right. Then, connect the ends of the threads attached to the nails with the same number on the two plates. This will create what mathematicians call a “link”: a union of loops weaving around each other. In the example shown on this picture, there is only one loop. Mathematicians’ name for it is “knot.” In general, there will be several closed threads. The mathematical theory of links and knots is used in biology: for example, to study bindings of DNA and enzymes.9 We view a DNA molecule as one thread, and the enzyme molecule as another thread. It turns out that when they bind together, highly non-trivial knotting between them may occur, which may alter the DNA. The way they entangle is therefore of great importance. It turns out that the mathematical study of the resulting links sheds new light on the mechanisms of recombination of DNA. In mathematics, braids are also important because of their geometric interpretation. To explain it, consider all possible collections of n points on the plane. We will assume that the points are distinct; that is, for any two points, their positions on the plane must be different. Let’s choose one such collection; namely, n points arranged on a straight line, with the same distance between neighboring points. Think of each point as a little bug. As we turn on the music, these bugs come alive and start moving on the plane. If we view the time as the vertical direction, then the trajectory of each bug will look like a thread. If the positions of the bugs on the plane are distinct at all times – that is, if we assume that the bugs don’t collide – then these threads will never intersect. While the music is playing, they can move around each other, just like the threads of a braid. However, we demand that when we stop the music after a fixed period of time, the bugs must align on a straight line in the same way as at the beginning, but each bug is allowed to end up in a position initially occupied by another bug. Then their collective path will look like a braid with n threads. Thus, braids with n threads may be viewed as paths in the space of collections of n distinct points on the plane.10

equivalent to an operating system (OS), such as iOS or Android. I am sure you want a quality OS and see it periodically upgraded and increasingly become more powerful and useful. Your skill set is equivalent to the useful apps that you can use on your devices. Likewise, I am certain you want your apps to be frequently updated, including bug fixes, reliability improvements, and feature enhancements—and that you add apps as needed or desired. Your strategic thinking is equivalent to the intelligence in your OS and apps (working together) that define the outcomes or results you want to

Writing and repairing software generally takes far more time and is far more expensive than initially anticipated. “Every feature that is added and every bug that is fixed,” Edward Tenner points out, “adds the possibility of some new and unexpected interaction between parts of the program.”19 De Jager concurs: “If people have learned anything about large software projects, it is that many of them miss their deadlines, and those that are on time seldom work perfectly. … Indeed, on-time error-free installations of complex computer systems are rare.”20 Even small changes to code can require wholesale retesting of entire software systems. While at MIT in the 1980s, I helped develop some moderately complex software. I learned then that the biggest problems arise from bugs that creep into programs during early stages of design. They become deeply embedded in the software’s interdependent network of logic, and if left unfixed can have cascading repercussions throughout the software. But fixing them often requires tracing out consequences that have metastasized in every direction from the original error. As the amount of computer code in our world soars (doubling every two years in consumer products alone), we need practical ways to minimize the number of bugs. But software development is still at a preindustrial stage—it remains more craft than engineering. Programmers resemble artisans: they handcraft computer code out of basic programming languages using logic, intuition, and pattern-recognition skills honed over years of experience.

it's important that a product team has responsibility for all the work—all the projects, features, bug fixes, performance work, optimizations, and content changes—everything and anything for their product.

Third, and finally, Clara designated certain team members to clean up messes, such as “fixing bugs in real time.” She assigned other engineers to focus on developing new features and other promising solutions.

Complexity can take many forms. For example, it might be hard to understand how a piece of code works; it might take a lot of effort to implement a small improvement, or it might not be clear which parts of the system must be modified to make the improvement; it might be difficult to fix one bug without introducing another.

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I’m still cringing. Someone is already yelling at me, “Managers owning features?!?!” (And I agree.) You are still a manager, so make it a small feature, OK? You’ve still got a lot to do. If you can’t imagine owning a feature, my backup advice is to fix some bugs. You won’t get the joy of ownership, but you’ll gain an understanding of the construction of the product that you’ll never get walking the hallway.

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ENGINEERING ORGANIZATIONS OFTEN do the equivalent of spring cleaning. Everyone will stop working on new features for a week and fix bugs in the current product. Engineering teams are constantly tracking and evaluating bugs, so that they have a prioritized list to tackle when the so-called “fix-it” week comes around. A bug fix-it week is sort of the opposite of a Hack Week; instead of a chance to work on new and exciting ideas people usually don’t have time to get to, it’s a chance to fix old and annoying problems that have been bothering people for months. It’s like cleaning out the utensil drawer into which you spilled a little honey three months ago but somehow never found the moment to take all the knives and forks out to scrub the bottom of the drawer properly. Fix-it weeks can be deeply satisfying in a totally different way from hack weeks.

Unfortunately, when developers go into existing code to make changes such as bug fixes or new features, they don’t usually think strategically. A typical mindset is “what is the smallest possible change I can make that does what I need?

Most programmers approach software development with a mindset I call tactical programming. In the tactical approach, your main focus is to get something working, such as a new feature or a bug fix. At first glance this seems totally reasonable: what could be more important than writing code that works? However, tactical programming makes it nearly impossible to produce a good system design.

One place where it makes sense to write the tests first is when fixing bugs. Before fixing a bug, write a unit test that fails because of the bug.

I really believed that computers were deterministic, that you could understand what they were supposed to do, and that there was no excuse for computers not working, for things not functioning properly. In retrospect, I was surprisingly good at keeping the system running, putting in new code and having it not break the system. That was the first instance of something I got an undeserved reputation for. I know that my boss, and probably some other of my colleagues, have said I was a great debugger. And that's partly true. But there's a fake in there. Really what I was was a very careful programmer with the arrogance to believe that very few computer programs are inherently difficult. I would take some piece of code that didn't look like it was working and I would try to read it. And if I could understand, then I could usually see what was wrong or poke around with it and fix it. But sometimes I would get a piece of code—often one that other people couldn't make work—and I would say, “This is way too complicated.” So I would think through what it was supposed to do, throw it away, and write it again from scratch. Some of the folks I worked with—like Will Crowther—who are terrific programmers, couldn't tolerate that. They would believe that by doing that, I would probably have fixed the 2 bugs that were there and introduced 27 new bugs. But the fact is, I was good at that. So I would rewrite stuff completely and it would be organized differently than the original programmer had organized it because I had thought about the problem differently. Typically, it was simpler than it used to be, or at least simpler to my eyes. And it would work. So I got this reputation—I fixed these mysterious bugs that nobody else could fix. Fortunately, they never asked me what the bug was. Because the truth of the matter is if they'd have asked, “How did you fix the bug?” my answer would have been, “I couldn't understand the code well enough to figure out what it was doing, so I rewrote it.” I did that a lot on the PDP-1 time-sharing system. There were chunks of the code that I would read and would say, “This doesn't do what I think this part of the program is supposed to be doing,” or “It's weird.” So I'd rewrite it. The only thing that kept me working there, with that attitude, was that I had a good track record. That's one of the things, that if you're not good at it, you make chaos. But if you are good at it, the world thinks that you can do things that you can't, really.

So when they ask, “How long is it going to take you to put this change in?” you have three answers. The first is the absolute shortest way, changing the one line of code. The second answer is how long it would be using my simple rule of rewriting the subroutine as if you were not going to make that mistake. Then the third answer is how long if you fix that bug if you were actually writing this subroutine in the better version of the program. So you make your estimate someplace between those last two and then every time you get assigned a task you have a little bit of extra time available to make the program better. I think that that makes an incredible difference. It makes for programs that evolve cleanly.

Studies have shown it’s up to 20 times cheaper to find and fix bugs as you build a product rather than doing separate development and testing stages like in waterfall.

I consoled myself that if we hadn’t built this first product—mistakes and all—we never would have learned these important insights about customers. We never would have learned that our strategy was flawed. There is truth in this excuse: what we learned during those critical early months set IMVU on a path that would lead to our eventual breakout success. For a time, this “learning” consolation made me feel better, but my relief was short-lived. Here’s the question that bothered me most of all: if the goal of those months was to learn these important insights about customers, why did it take so long? How much of our effort contributed to the essential lessons we needed to learn? Could we have learned those lessons earlier if I hadn’t been so focused on making the product “better” by adding features and fixing bugs?

The management bug tracking system was public, so people could vote to set priorities. Somebody was assigned the job of reading through them all and grouping duplicates. Then, during management fix-it week, managers would have bugs assigned to them. They’d cancel all regularly scheduled activities (or most of them) and focus on fixing the management issues that were most annoying to the organization.