Behaviors Quotes

You cannot control the behavior of others, but you can always choose how you respond to it.

Among other things, you'll find that you're not the first person who was ever confused and frightened and even sickened by human behavior. You're by no means alone on that score, you'll be excited and stimulated to know. Many, many men have been just as troubled morally and spiritually as you are right now. Happily, some of them kept records of their troubles. You'll learn from them—if you want to. Just as someday, if you have something to offer, someone will learn something from you. It's a beautiful reciprocal arrangement. And it isn't education. It's history. It's poetry.

An abnormal reaction to an abnormal situation is normal behavior.

To give your positive or negative attention to something is a way of giving energy. The most damaging form of behavior is withholding your attention.

My behavior is nonetheless, deplorable. Unfortunately, I'm quite prone to such bouts of deplorability--take for instance, my fondness for reading books at the dinner table.

Schizoid behavior is a pretty common thing in children. It's accepted, because all we adults have this unspoken agreement that children are lunatics.

The Christian ideal has not been tried and found wanting. It has been found difficult; and left untried.

Friends are the family you choose (~ Nin/Ithilnin, Elven rogue).

To predict the behavior of ordinary people in advance, you only have to assume that they will always try to escape a disagreeable situation with the smallest possible expenditure of intelligence.

In truth,there was only one christian and he died on the cross.

Human behavior flows from three main sources: desire, emotion, and knowledge.

All cruelty springs from weakness.

Love is a verb, not a noun. It is active. Love is not just feelings of passion and romance. It is behavior. If a man lies to you, he is behaving badly and unlovingly toward you. He is disrespecting you and your relationship. The words “I love you” are not enough to make up for that. Don’t kid yourself that they are.

... there is no shame in not knowing. The problem arises when irrational thought and attendant behavior fill the vacuum left by ignorance.

How many observe Christ's birthday! How few, His precepts!

Weird behavior is natural in smart children, like curiosity is to a kitten.

A reliable way to make people believe in falsehoods is frequent repetition, because familiarity is not easily distinguished from truth. Authoritarian institutions and marketers have always known this fact.

If this is going to be a Christian nation that doesn't help the poor, either we have to pretend that Jesus was just as selfish as we are, or we've got to acknowledge that He commanded us to love the poor and serve the needy without condition and then admit that we just don't want to do it.

We change our behavior when the pain of staying the same becomes greater than the pain of changing. Consequences give us the pain that motivates us to change.

Because you believed I was capable of behaving decently, I did.

If Jesus came back and saw what was being done in his name, he'd never stop throwing up.

Keep in mind, hurting people often hurt other people as a result of their own pain. If somebody is rude and inconsiderate, you can almost be certain that they have some unresolved issues inside. They have some major problems, anger, resentment, or some heartache they are trying to cope with or overcome. The last thing they need is for you to make matters worse by responding angrily.

When we fail to set boundaries and hold people accountable, we feel used and mistreated. This is why we sometimes attack who they are, which is far more hurtful than addressing a behavior or a choice.

We humans are conflicted beings. Our beliefs don't always harmonize with our instincts, and our behavior doesn't always reflect our beliefs. ... We wage war between the person we are and the person we hope to become.

The surest way to work up a crusade in favor of some good cause is to promise people they will have a chance of maltreating someone. To be able to destroy with good conscience, to be able to behave badly and call your bad behavior 'righteous indignation' — this is the height of psychological luxury, the most delicious of moral treats.

I was more addicted to self destruction then to the drugs themselves ... something very romantic about it

Do not let the behavior of others destroy your inner peace.

Believe there is a great power silently working all things for good, behave yourself and never mind the rest.

You should never read just for "enjoyment." Read to make yourself smarter! Less judgmental. More apt to understand your friends' insane behavior, or better yet, your own. Pick "hard books." Ones you have to concentrate on while reading. And for god's sake, don't let me ever hear you say, "I can't read fiction. I only have time for the truth." Fiction is the truth, fool! Ever hear of "literature"? That means fiction, too, stupid.

If you want to change attitudes, start with a change in behavior.

Forgiveness is not about forgetting. It is about letting go of another person's throat......Forgiveness does not create a relationship. Unless people speak the truth about what they have done and change their mind and behavior, a relationship of trust is not possible. When you forgive someone you certainly release them from judgment, but without true change, no real relationship can be established.........Forgiveness in no way requires that you trust the one you forgive. But should they finally confess and repent, you will discover a miracle in your own heart that allows you to reach out and begin to build between you a bridge of reconciliation.........Forgiveness does not excuse anything.........You may have to declare your forgiveness a hundred times the first day and the second day, but the third day will be less and each day after, until one day you will realize that you have forgiven completely. And then one day you will pray for his wholeness......

The Bible tells us to be like God, and then on page after page it describes God as a mass murderer. This may be the single most important key to the political behavior of Western Civilization.

Reality denied comes back to haunt.

Happiness comes from within. It is not dependent on external things or on other people. You become vulnerable and can be easily hurt when your feelings of security and happiness depend on the behavior and actions of other people. Never give your power to anyone else.

The behavior of a human being in sexual matters is often a prototype for the whole of his other modes of reaction in life.

I knew I rode a rugged crest of turmoil that might crash on the rocky shore of irrational behavior.

To draw an analogy: a man's suffering is similar to the behavior of a gas. If a certain quantity of gas is pumped into an empty chamber, it will fill the chamber completely and evenly, no matter how big the chamber. Thus suffering completely fills the human soul and conscious mind, no matter whether the suffering is great or little. Therefore the "size" of human suffering is absolutely relative.

I was drawn to all the wrong things: I liked to drink, I was lazy, I didn't have a god, politics, ideas, ideals. I was settled into nothingness; a kind of non-being, and I accepted it. I didn't make for an interesting person. I didn't want to be interesting, it was too hard. What I really wanted was only a soft, hazy space to live in, and to be left alone. On the other hand, when I got drunk I screamed, went crazy, got all out of hand. One kind of behavior didn't fit the other. I didn't care.

It is impossible to understand addiction without asking what relief the addict finds, or hopes to find, in the drug or the addictive behaviour.

The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire.

Guys always think tears are a sign of weakness. They’re a sign of FRUSTRATION. She’s only crying so she won’t cut your throat in your sleep. So make nice and be grateful.

What we all want, really, is to be loved. That craving drives our worst behavior.

I'm so good at beginnings, but in the end I always seem to destroy everything, including myself.

The strategic adversary is fascism... the fascism in us all, in our heads and in our everyday behavior, the fascism that causes us to love power, to desire the very thing that dominates and exploits us.

Collective fear stimulates herd instinct, and tends to produce ferocity toward those who are not regarded as members of the herd.

Heroes are heroes because they are heroic in behavior, not because they won or lost.

Love is not patronizing and charity isn't about pity, it is about love. Charity and love are the same -- with charity you give love, so don't just give money but reach out your hand instead.

Patch was dressed in the usual: black shirt, black jeans and a thin silver necklace that flashed against his dark complexion. His sleeves were pushed up his forearms, and I could see his muscles working as he punched buttons. He was tall and lean and hard, and I wouldn't have been surprised if under his clothes he bore several scars, souvenirs from street fights and other reckless behavior. Not that I wanted a look under his clothes.

Is evil something you are? Or is it something you do?

The Lord works from the inside out. The world works from the outside in. The world would take people out of the slums. Christ would take the slums out of people, and then they would take themselves out of the slums. The world would mold men by changing their environment. Christ changes men, who then change their environment. The world would shape human behavior, but Christ can change human nature.

Reading a book four times in one day is perfectly normal behavior.

No matter how calmly you try to referee, parenting will eventually produce bizarre behavior, and I'm not talking about the kids. Their behavior is always normal.

She knew the years of isolation had altered her behavior until she was different from others, but it wasn't her fault she'd been alone. Most of what she knew, she'd learned from the wild. Nature had nurtured, tutored, and protected her when no one else would.

Our society tends to regard as a sickness any mode of thought or behavior that is inconvenient for the system and this is plausible because when an individual doesn't fit into the system it causes pain to the individual as well as problems for the system. Thus the manipulation of an individual to adjust him to the system is seen as a cure for a sickness and therefore as good.

A true war story is never moral. It does not instruct, nor encourage virtue, nor suggest models of proper human behavior, nor restrain men from doing the things men have always done. If a story seems moral, do not believe it. If at the end of a war story you feel uplifted, or if you feel that some small bit of rectitude has been salvaged from the larger waste, then you have been made the victim of a very old and terrible lie. There is no rectitude whatsoever. There is no virtue. As a first rule of thumb, therefore, you can tell a true war story by its absolute and uncompromising allegiance to obscenity and evil.

Ethical behavior is doing the right thing when no one else is watching- even when doing the wrong thing is legal.

Obviously, as an adult I realize this girl-on-girl sabotage is the third worst kind of female behavior, right behind saying "like" all the time and leaving your baby in a dumpster.

The mentality and behavior of drug addicts and alcoholics is wholly irrational until you understand that they are completely powerless over their addiction and unless they have structured help, they have no hope.

Behavior is what a man does, not what he thinks, feels, or believes.

He cried when I left, which I find to be standard male behavior.

It is important not to suppress your feelings altogether when you are depressed. It is equally important to avoid terrible arguments or expressions of outrage. You should steer clear of emotionally damaging behavior. People forgive, but it is best not to stir things up to the point at which forgiveness is required. When you are depressed, you need the love of other people, and yet depression fosters actions that destroy that love. Depressed people often stick pins into their own life rafts. The conscious mind can intervene. One is not helpless.

If other people do not understand our behavior—so what? Their request that we must only do what they understand is an attempt to dictate to us. If this is being "asocial" or "irrational" in their eyes, so be it. Mostly they resent our freedom and our courage to be ourselves. We owe nobody an explanation or an accounting, as long as our acts do not hurt or infringe on them. How many lives have been ruined by this need to "explain," which usually implies that the explanation be "understood," i.e. approved. Let your deeds be judged, and from your deeds, your real intentions, but know that a free person owes an explanation only to himself—to his reason and his conscience—and to the few who may have a justified claim for explanation.

It's not what happens to us, but our response to what happens to us that hurts us.

Ego is a structure that is erected by a neurotic individual who is a member of a neurotic culture against the facts of the matter. And culture, which we put on like an overcoat, is the collectivized consensus about what sort of neurotic behaviors are acceptable.

Wait. This was the first lesson I had learned about love. The day drags along, you make thousands of plans, you imagine every possible conversation, you promise to change your behavior in certain ways -- and you feel more and more anxious until your loved one arrives. But by then, you don't know what to say. The hours of waiting have been transformed into tension, the tension has become fear, and the fear makes you embarrassed about showing affection.

Fred and George, however, found all this very funny. They went out of their way to march ahead of Harry down the corridors, shouting, "Make way for the Heir of Slytherin, seriously evil wizard coming through ...... Percy was deeply disapproving of this behavior. "It is not a laughing matter," he said coldly. "Oh, get out of the way, Percy," said Fred. "Harry's in a hurry." "Yeah, he's off to the Chamber of Secrets for a cup of tea with his fanged servant," said George, chortling. Ginny didn't find it amusing either. "Oh, don't," she wailed every time Fred asked Harry loudly who he was planning to attack next, or when George pretended to ward Harry off with a large clove of garlic when they met.

I wanted to kill the me underneath. That fact haunted my days and nights. When you realize you hate yourself so much, when you realize that you cannot stand who you are, and this deep spite has been the motivation behind your behavior for many years, your brain can’t quite deal with it. It will try very hard to avoid that realization; it will try, in a last-ditch effort to keep your remaining parts alive, to remake the rest of you. This is, I believe, different from the suicidal wish of those who are in so much pain that death feels like relief, different from the suicide I would later attempt, trying to escape that pain. This is a wish to murder yourself; the connotation of kill is too mild. This is a belief that you deserve slow torture, violent death.

I like the relaxed way in which the Japanese approach religion. I think of myself as basically a moral person, but I'm definitely not religious, and I'm very tired of the preachiness and obsession with other people's behavior characteristic of many religious people in the United States. As far as I could tell, there's nothing preachy about Buddhism. I was in a lot of temples, and I still don't know what Buddhists believe, except that at one point Kunio said 'If you do bad things, you will be reborn as an ox.' This makes as much sense to me as anything I ever heard from, for example, the Reverend Pat Robertson.

I never could bear the idea of anyone's expecting something from me. It always made me want to do just the opposite.

Cruel people offer pity when they no longer feel threatened. However, kind people offer compassion and understanding regardless.

Dostoevski said once, "There is only one thing I dread: not to be worthy of my sufferings." These words frequently came to my mind after I became acquainted with those martyrs whose behavior in camp, whose suffering and death, bore witness to the fact that the last inner freedom cannot be lost. It can be said that they were worthy of the their sufferings; the way they bore their suffering was a genuine inner achievement. It is this spiritual freedom—which cannot be taken away—that makes life meaningful and purposeful.

Whatever you choose, however many roads you travel, I hope that you choose not to be a lady. I hope you will find some way to break the rules and make a little trouble out there. And I also hope that you will choose to make some of that trouble on behalf of women." [Commencement Address, Wellesley College, 1996]

Neither a man nor a crowd nor a nation can be trusted to act humanely or to think sanely under the influence of a great fear.

I want neither a terrorist spirituality that keeps me in a perpetual state of fright about being in right relationship with my heavenly Father nor a sappy spirituality that portrays God as such a benign teddy bear that there is no aberrant behavior or desire of mine that he will not condone. I want a relationship with the Abba of Jesus, who is infinitely compassionate with my brokenness and at the same time an awesome, incomprehensible, and unwieldy Mystery.

Oh, come on, Jace," Clary said. "You can't wait for perfect behavior from everyone. Adults screw up too. Go back to the Institute and talk to her rationally. Be a man." "I don't want to be a man," said Jace. "I want to be an angst-ridden teenager who can't confront his own inner demons and takes it out verbally on other people instead." "Well," said Luke, "you're doing a fantastic job.

Not all addictions are rooted in abuse or trauma, but I do believe they can all be traced to painful experience. A hurt is at the centre of all addictive behaviours. It is present in the gambler, the Internet addict, the compulsive shopper and the workaholic. The wound may not be as deep and the ache not as excruciating, and it may even be entirely hidden—but it’s there. As we’ll see, the effects of early stress or adverse experiences directly shape both the psychology and the neurobiology of addiction in the brain.

What makes you think human beings are sentient and aware? There's no evidence for it. Human beings never think for themselves, they find it too uncomfortable. For the most part, members of our species simply repeat what they are told-and become upset if they are exposed to any different view. The characteristic human trait is not awareness but conformity, and the characteristic result is religious warfare. Other animals fight for territory or food; but, uniquely in the animal kingdom, human beings fight for their 'beliefs.' The reason is that beliefs guide behavior which has evolutionary importance among human beings. But at a time when our behavior may well lead us to extinction, I see no reason to assume we have any awareness at all. We are stubborn, self-destructive conformists. Any other view of our species is just a self-congratulatory delusion. Next question.

it's not god who's fucked up, it's the screamers who say they believe in him and who claim to pursue their ends in his holy name.

Don’t tell me about your god with your words. Show me about your god with your actions.

Manic-depression distorts moods and thoughts, incites dreadful behaviors, destroys the basis of rational thought, and too often erodes the desire and will to live. It is an illness that is biological in its origins, yet one that feels psychological in the experience of it, an illness that is unique in conferring advantage and pleasure, yet one that brings in its wake almost unendurable suffering and, not infrequently, suicide.

It seems to me that the idea of a personal God is an anthropological concept which I cannot take seriously. I also cannot imagine some will or goal outside the human sphere... Science has been charged with undermining morality, but the charge is unjust. A man's ethical behavior should be based effectually on sympathy, education, and social ties and needs; no religious basis is necessary. Man would indeed be in a poor way if he had to be restrained by fear of punishment and hope of reward after death.

And there is my payment the rubies in your cheeks. Are you properly scandalized by your wicked behavior? If you were Catholic, you'd singe the ears of the priest you confessed to. Do you remember making me swear to repeat all those naughty actions agian, no matter what you said this morning?" Now that he brought it up, I did recall saying that. Great Betrayed by my own immorality. "God, Bones...some of that was depraved." "I'll take that as a compliment." He closed the distance between us."I love you. Don't be ashamed of anything we did, even if your prudery is on life support.

This is the excellent foppery of the world, that when we are sick in fortune (often the surfeits of our own behavior) we make guilty of our disasters the sun, the moon, and stars, as if we were villains on necessity; fools by heavenly compulsion; knaves, thieves, and treachers by spherical predominance; drunkards, liars, and adulterers by an enforced obedience of planetary influence; and all that we are evil in, by a divine thrusting on. An admirable evasion of whoremaster man, to lay his goatish disposition on the charge of a star! My father compounded with my mother under the Dragon's tail, and my nativity was under Ursa Major, so that it follows I am rough and lecherous. I should have been that I am, had the maidenliest star in the firmament twinkled on my bastardizing.

…there is an idea of a Patrick Bateman, some kind of abstraction, but there is no real me, only an entity, something illusory, and though I can hide my cold gaze and you can shake my hand and feel flesh gripping yours and maybe you can even sense our lifestyles are probably comparable: I simply am not there. It is hard for me to make sense on any given level. Myself is fabricated, an aberration. I am a noncontingent human being. My personality is sketchy and unformed, my heartlessness goes deep and is persistent. My conscience, my pity, my hopes disappeared a long time ago (probably at Harvard) if they ever did exist. There are no more barriers to cross. All I have in common with the uncontrollable and the insane, the vicious and the evil, all the mayhem I have caused and my utter indifference toward it, I have now surpassed. I still, though, hold on to one single bleak truth: no one is safe, nothing is redeemed. Yet I am blameless. Each model of human behavior must be assumed to have some validity. Is evil something you are? Or is it something you do? My pain is constant and sharp and I do not hope for a better world for anyone. In fact, I want my pain to be inflicted on others. I want no one to escape. But even after admitting this—and I have countless times, in just about every act I’ve committed—and coming face-to-face with these truths, there is no catharsis. I gain no deeper knowledge about myself, no new understanding can be extracted from my telling. There has been no reason for me to tell you any of this. This confession has meant nothing….

The faculty to think objectively is reason; the emotional attitude behind reason is that of humility. To be objective, to use one's reason, is possible only if one has achieved an attitude of humility, if one has emerged from the dreams of omniscience and omnipotence which one has as a child. Love, being dependent on the relative absence of narcissism, requires the developement of humility, objectivity and reason. I must try to see the difference between my picture of a person and his behavior, as it is narcissistically distorted, and the person's reality as it exists regardless of my interests, needs and fears.

Humans — who enslave, castrate, experiment on, and fillet other animals — have had an understandable penchant for pretending animals do not feel pain. A sharp distinction between humans and 'animals' is essential if we are to bend them to our will, make them work for us, wear them, eat them — without any disquieting tinges of guilt or regret. It is unseemly of us, who often behave so unfeelingly toward other animals, to contend that only humans can suffer. The behavior of other animals renders such pretensions specious. They are just too much like us.

How come when mortals want things, their only option is to make a deal with Hell and sell their soul? Why can’t they make deals with God in exchange for good behavior?" It was another of those rare moments when I’d surprised Carter. I waited for the glib answer I’d mentioned to Seth, something along the lines of goodness being its own reward. The angel considered for several seconds. "Humans make those deals all the time," he said finally. "They just don’t make them with God." "Then who are they making them with?" I exclaimed. "Themselves.

We must strive to be like the moon.' An old man in Kabati repeated this sentence often... the adage served to remind people to always be on their best behavior and to be good to others. [S]he said that people complain when there is too much sun and it gets unbearably hot, and also when it rains too much or when it is cold. But, no one grumbles when the moon shines. Everyone becomes happy and appreciates the moon in their own special way. Children watch their shadows and play in its light, people gather at the square to tell stories and dance through the night. A lot of happy things happen when the moon shines. These are some of the reasons why we should want to be like the moon.

My message to you is this: pretend that you have free will. It's essential that you behave as if your decisions matter, even though you know they don't. The reality isn't important: what's important is your belief, and believing the lie is the only way to avoid a waking coma. Civilization now depends on self-deception. Perhaps it always has.

It still took years for me to let go of learned pattern's of behavior that negated my capacity to give and receive love. One pattern that made the practice of love especially difficult was my constantly choosing to be with men who were emotionally wounded, who were not that interested in loving, even though they desired to be loved. I wanted to know love but was afraid to be intimate. By choosing men who were not interested in being loving, I was able to practice giving love but always within an unfufilling context. Naturally, my need to receive love was not met. I got what I was accustomed to getting. Care and affection, usually mingled with a degree of unkindness, neglect, and on some occasions, out right cruelty.

You just, like, hate yourself? You hate being yourself?" "There's no self to hate. It's like, when I look into myself, there's no actual me—just a bunch of thoughts and behaviors and circumstances. And a lot of them just don't feel like they're mine. They're not things I want to think or do or whatever. And when I do look for the, like, Real Me, I never find it. It's like those nesting dolls, you know? The ones that are hollow, and then when you open them up, there's a smaller doll inside, and you keep opening hollow dolls until eventually you get to the smallest one, and it's solid all the way through. But with me, I don't think there is one that is solid. They just keep getting smaller.

The greatest thing a father can do for his children is to respect the woman that gave birth to his children. It is because of her that you have the greatest treasures in your life. You may have moved on, but your children have not. If you can’t be her soulmate, then at least be thoughtful. Whom your children love should always be someone that you acknowledge with kindness. Your children notice everything and will follow your example.

Symptoms of Amor Deliria Nervosa PHASE ONE: -preoccupation; difficulty focusing -dry mouth -perspiration, sweaty palms -fits of dizziness and disorientation -reduced mental awareness; racing thoughts; impaired reasoning skills PHASE TWO: -periods of euphoria; hysterical laughter and heightened energy -periods of despair; lethargy -changes in appetite; rapid weight loss or weight gain -fixation; loss of other interests -compromised reasoning skills; distortion of reality -disruption of sleep patterns; insomnia or constant fatigue -obsessive thoughts and actions -paranoia; insecurity PHASE THREE (CRITICAL): -difficulty breathing -pain in the chest, throat or stomach -complete breakdown of rational faculties; erratic behavior; violent thoughts and fantasies; hallucinations and delusions PHASE FOUR (FATAL): -emotional or physical paralysis (partial or total) -death If you fear that you or someone you know may have contracted deliria, please call the emergency line toll-free at 1-800-PREVENT to discuss immediate intake and treatment.

How can we distinguish what is biologically determined from what people merely try to justify through biological myths? A good rule of thumb is ‘Biology enables, Culture forbids.’ Biology is willing to tolerate a very wide spectrum of possibilities. It’s culture that obliges people to realize some possibilities while forbidding others. Biology enables women to have children – some cultures oblige women to realize this possibility. Biology enables men to enjoy sex with one another – some cultures forbid them to realize this possibility. Culture tends to argue that it forbids only that which is unnatural. But from a biological perspective, nothing is unnatural. Whatever is possible is by definition also natural. A truly unnatural behavior, one that goes against the laws of nature, simply cannot exist.

The genius of the current caste system, and what most distinguishes it from its predecessors, is that it appears voluntary. People choose to commit crimes, and that's why they are locked up or locked out, we are told. This feature makes the politics of responsibility particularly tempting, as it appears the system can be avoided with good behavior. But herein lies the trap. All people make mistakes. All of us are sinners. All of us are criminals. All of us violate the law at some point in our lives. In fact, if the worst thing you have ever done is speed ten miles over the speed limit on the freeway, you have put yourself and others at more risk of harm than someone smoking marijuana in the privacy of his or her living room. Yet there are people in the United States serving life sentences for first-time drug offenses, something virtually unheard of anywhere else in the world.

If you have feelings for someone, let them know. It doesn’t matter if they can be in your life or not. Maybe, it is just enough for both of you to release the truth, so healing can occur. The opposite is true, as well. If you don’t have feelings for someone then never let another person suggest that you do. Protect your reputation and be responsible for the wrong information spread about you. Never allow anyone to live with a false belief or unfounded hope about you. An honorable person sets the record straight, so that person can move on with their life.

Good and evil both increase at compound interest. That is why the little decisions you and I make every day are of such infinite importance. The smallest good act today is the capture of a strategic point from which, a few months later, you may be able to go on to victories you never dreamed of. An apparently trivial indulgence in lust or anger today is the loss of a ridge or railway line or bridgehead from which the enemy may launch an attack otherwise impossible.

Though I obviously have no proof of this, the one aspect of life that seems clear to me is that good people do whatever they believe is the right thing to do. Being virtuous is hard, not easy. The idea of doing good things simply because you're good seems like a zero-sum game; I'm not even sure those actions would still qualify as 'good,' since they'd merely be a function of normal behavior. Regardless of what kind of god you believe in--a loving god, a vengeful god, a capricious god, a snooty beret-wearing French god, or whatever--one has to assume that you can't be penalized for doing the things you believe to be truly righteous and just. Certainly, this creates some pretty glaring problems: Hitler may have thought he was serving God. Stalin may have thought he was serving God (or something vaguely similar). I'm certain Osama bin Laden was positive he was serving God. It's not hard to fathom that all of those maniacs were certain that what they were doing was right. Meanwhile, I constantly do things that I know are wrong; they're not on the same scale as incinerating Jews or blowing up skyscrapers, but my motivations might be worse. I have looked directly into the eyes of a woman I loved and told her lies for no reason, except that those lies would allow me to continue having sex with another woman I cared about less. This act did not kill 20 million Russian peasants, but it might be more 'diabolical' in a literal sense. If I died and found out I was going to hell and Stalin was in heaven, I would note the irony, but I couldn't complain. I don't make the fucking rules.

There are only two ways to influence human behavior: you can manipulate it or you can inspire it. Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief - WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care? People don’t buy WHAT you do, they buy WHY you do it. We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us. For values or guiding principles to be truly effective they have to be verbs. It’s not “integrity,” it’s “always do the right thing.” It’s not “innovation,” it’s “look at the problem from a different angle.” Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation. Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order. Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to. You don’t hire for skills, you hire for attitude. You can always teach skills. Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them. People are either motivated or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job and you’ll be stuck with whoever’s left. Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down. All organizations start with WHY, but only the great ones keep their WHY clear year after year.

Civilized people must, I believe, satisfy the following criteria: 1) They respect human beings as individuals and are therefore always tolerant, gentle, courteous and amenable ... They do not create scenes over a hammer or a mislaid eraser; they do not make you feel they are conferring a great benefit on you when they live with you, and they don't make a scandal when they leave. (...) 2) They have compassion for other people besides beggars and cats. Their hearts suffer the pain of what is hidden to the naked eye. (...) 3) They respect other people's property, and therefore pay their debts. 4) They are not devious, and they fear lies as they fear fire. They don't tell lies even in the most trivial matters. To lie to someone is to insult them, and the liar is diminished in the eyes of the person he lies to. Civilized people don't put on airs; they behave in the street as they would at home, they don't show off to impress their juniors. (...) 5) They don't run themselves down in order to provoke the sympathy of others. They don't play on other people's heartstrings to be sighed over and cosseted ... that sort of thing is just cheap striving for effects, it's vulgar, old hat and false. (...) 6) They are not vain. They don't waste time with the fake jewellery of hobnobbing with celebrities, being permitted to shake the hand of a drunken [judicial orator], the exaggerated bonhomie of the first person they meet at the Salon, being the life and soul of the bar ... They regard prases like 'I am a representative of the Press!!' -- the sort of thing one only hears from [very minor journalists] -- as absurd. If they have done a brass farthing's work they don't pass it off as if it were 100 roubles' by swanking about with their portfolios, and they don't boast of being able to gain admission to places other people aren't allowed in (...) True talent always sits in the shade, mingles with the crowd, avoids the limelight ... As Krylov said, the empty barrel makes more noise than the full one. (...) 7) If they do possess talent, they value it ... They take pride in it ... they know they have a responsibility to exert a civilizing influence on [others] rather than aimlessly hanging out with them. And they are fastidious in their habits. (...) 8) They work at developing their aesthetic sensibility ... Civilized people don't simply obey their baser instincts ... they require mens sana in corpore sano. And so on. That's what civilized people are like ... Reading Pickwick and learning a speech from Faust by heart is not enough if your aim is to become a truly civilized person and not to sink below the level of your surroundings. [From a letter to Nikolay Chekhov, March 1886]