Airline Flight Quotes

Did you know? There are three major milestones in human evolution. One, the discovery of fire; two, the invention of the wheel; three, the creation of budget airlines.

This is a nonstop flight to New York. Thank you for flying Cuelebre Airlines. "You're not funny!" she screamed out loud. Dragon laughter filled her head.

  “Bad news. The Egyptians have left Bogotá on one of six American Airlines’ flights. Steve, I lost them.

Marry me," I said without hesitation. I was surprised at how quickly and easily the words came. His mouth spread into a broad smile. "When?" I shrugged. "We can book a flight tomorrow. It's Spring Break. I don't have anything going on tomorrow, do you?" "I'm callin' your bluff," he said, reaching for his phone. "America Airlines," he said, watching my reaction closely as he was connected. "I need two tickets to Vegas, please. Tomorrow. Hmmmmm...," he looked at me, waiting for me to change my mind. "Two days, round trip. Whatever you have." I rested my chin on his chest, waiting for him to book the tickets. The longer I let him stay on the phone, the wider his smile became.

It was as if Boeing built one plane and, without doing a single flight test, told airline passengers, “Hop aboard.

And I'll close by saying this. Because anti-Semitism is the godfather of racism and the gateway to tyranny and fascism and war, it is to be regarded not as the enemy of the Jewish people, I learned, but as the common enemy of humanity and of civilisation, and has to be fought against very tenaciously for that reason, most especially in its current, most virulent form of Islamic Jihad. Daniel Pearl's revolting murderer was educated at the London School of Economics. Our Christmas bomber over Detroit was from a neighboring London college, the chair of the Islamic Students' Society. Many pogroms against Jewish people are being reported from all over Europe today as I'm talking, and we can only expect this to get worse, and we must make sure our own defenses are not neglected. Our task is to call this filthy thing, this plague, this—this pest, by its right name; to make unceasing resistance to it, knowing all the time that it's probably ultimately ineradicable, and bearing in mind that its hatred towards us is a compliment, and resolving (some of the time, at any rate) to do a bit more to deserve it. Thank you.

The Gospel of grace must not be turned into a bait-and-switch offer. It is not one of those airline supersavers in which you read of a $59.00 fare to Orlando only to find, when you try to buy a ticket, that the six seats per flight at that price are all taken and that the trip will now cost you $199.95. Jesus must not be read as having baited us with grace only to clobber us in the end with law. For as the death and resurrection of Jesus were accomplished once and for all, so the grace that reigns by those mysteries reigns eternally - even in the thick of judgment.

ARTHUR: It'd have to be a 747. COBB: Why? ARTHUR: On a 747 the pilots are up above, first class is in the nose so nobody walks through the cabin. We'd have to buy out the whole cabin, and the first class flight attendant- SAITO: We bought the airline. Everyone turns to Saito. SAITO: It seemed... neater.

The absence of evidence is not evidence of absence.

Oh no. Oh, hell no. Merciful God above. Jake looked around for Aileen, his latest conquest and plus one for the engagement party for his brother Travis. "Yes, I need only a one-way ticket," Grandma announced loudly to the Alaska Airlines clerk at the kiosk. Jake watched with a mixture of horror and panic as his grandmother bought a ticket on the same flight as him. please let her credit card be declined; please, please. "Here you go!" The evil lady handed over a boarding pass and smiled at Grandma

You can’t just come out and say what you have to say. That’s what people do on airplanes, when a man plops down next to you in the aisle seat of your flight to New York, spills peanuts all over the place (back when the cheapskate airlines at least gave you peanuts), and tells you about what his boss did to him the day before. You know how your eyes glaze over when you hear a story like that? That’s because of the way he’s telling his story. You need a good way to tell your story.

A great example of Guiding Structure is the “Sterile Cockpit Rule” that the Federal Aviation Administration (FAA) instituted in 1981. Most airline accidents happen below ten thousand feet, where distractions can be deadly. Above ten thousand feet, pilots can talk about anything they want, but below ten thousand feet, the only discussion permitted is about information directly related to the flight in progress. By eliminating distractions, the Sterile Cockpit Rule reduces errors and accidents.

Consider how flight attendants explain airline safety to passengers. In the event the cabin decompresses, you’re supposed to put on your oxygen mask before helping others put on their masks. Help yourself first. Then, assist others. These instructions aren’t intended to promote self-preservation. Rather, the airline knows that if you help others first, you risk succumbing to hypoxia. And that would prevent you from helping anyone.

lets roll -todd beamer hero of united airlines flight 93

I don't care what the airlines say, there is no such thing as a non-stop flight.

A Singapore Airlines cargo flight had to make an emergency landing in Bali due to a smoke sensor being triggered from the dung and farts of the 2,186 sheep aboard the plane.

If armed terrorists had tried to hijack any of the flights I’ve been on lately, we passengers would have swiftly beaten them to death with those hard rolls you get with your in-flight meal. Funny, isn’t it? The airlines go to all that trouble to keep you from taking a gun on board, then they just hand you a dinner toll you could kill a musk ox with.

Good, I thought, relieved. At least I’d actually gotten the flight right. Getting her schedule had turned out to be a challenge. It had taken over a week of calling in favors, in fact, and that was with me knowing the CEO of her airline personally. The comings and goings of airline employees were well-guarded, I had learned.

GDP of only just over Italy’s that’s trying to maintain

This is your captain speaking," Kazaklis said brightly. "On behalf of Strangelove Airlines and your flight crew I'd like to welcome you aboard our Stratocruiser flight to Irkutsk...

And a whole lot of people who go flying with him and his pilots get a taste of real flying, not the airline passenger stuff, which is to flying what masturbation is to sex, merely a pale imitation of the real thing.

FAT CHARLIE LIKED CARIBBEAIR. THEY MIGHT HAVE BEEN AN INTERNATIONAL airline, but they felt like a local bus company. The flight attendant called him “darlin’ ” and told him jus’ to sit anywhere that struck his fancy.

As he walked along the runway, he came upon a United Airlines pilot. “He tried to sit up,” Martz said. “I saw a huge triangular hole in his forehead and I told him to just lie still and that help was on the way, but it was too late for him.

Here, all we need are Ratan Tata’s own words at a gathering in Dehradun in November 2010: ‘We approached three prime ministers. But an individual thwarted our efforts … I happened to be on a flight once and another industrialist who was sitting next to me said: “I don’t understand. You people are stupid. You know the minister wants Rs 15 crore. So why don’t you pay it?” I just said: “You can’t understand it. I just want to go to bed at night, knowing that I haven’t got the airline by paying for it.

The orchestra musician’s plight caught the interest of Harvard researcher Richard Hackman, who was studying the job satisfaction of workers employed in a variety of industries. Orchestral musicians were near the bottom, scoring lower in job satisfaction and overall happiness than airline flight attendants, mental health treatment teams, beer salesmen, government economic analysts, and even federal prison guards. Only operating room nurses and semiconductor fabrication teams scored lower than these musicians.

I like that I have ten things on the go, all at once. I like that I'm always planning for the next thing. I like that I bring a high energy to my life, that I see it as a challenge. I like that my favourite thing to do on the flight home is to look at the airline route map to pick my next destination.

Unexpectedly, as a way of saying “sorry” for the stress and inconvenience caused due to our lost possessions, the Emirates Airlines had upgraded our return tickets to first class ones. Therefore, during our flight home we felt we were treated like royalty - as the service was of such a super high class.

A hot virus from the rain forest lives within a twenty-four-hour plane flight from every city on earth. All of the earth’s cities are connected by a web of airline routes. The web is a network. Once a virus hits the net, it can shoot anywhere in a day—Paris, Tokyo, New York, Los Angeles, wherever planes fly.

Underground Airlines is a figure of speech: it's the root of a grand, extended metaphor, "pilots" and "stewards" and "baggage handlers" and "gate agents." Connecting flights and airport security. The Airlines flies on the ground, in package trucks and unmarked vans and stolen tractor-trailers. It flies in the illicit adjustment of numbers on packing slips, in the suborning of plantation guards and the bribing of border security agents, in the small arts of persuasion: by threat or cashier's check or blow job. The Airlines is orders placed by imaginary corporations for unneeded items to be shipped to such-and-such a place at such-and-such a time.

In some ways, indeed, Russia far outstrips America; not only does the US at present rely on Russia for its entire manned space-launch capability, but even a good portion of its own unmanned launch capability — namely, that provided by Orbital Science’s Antares rocket — is powered by Russian-made engines (antique ones, at that).

Taking a trip with the Air Force Special Operations Wing folks is not like a flight on a normal airliner. For one thing, passengers and crew are all armed to the teeth. The seating is awful, the noise is incredible, and there is no movie. Your stewardess is likely to be a guy wearing a shoulder holster, and he will not bring you a pillow.

keep the conversation focused on deli meats. Behind the counter, Otto politely slices and listens, occasionally interjecting questions. We’re on track here. And then we’re not. ‘So! My daddy has been in London for ten days, and he comes back in four days, on Wednesday. He comes in to JFK airport on American Airlines flight 100, at terminal 8,

It was now clear that Yousef and his colleagues had developed their terrorist plans by studying American airline security procedures. “If terrorists operating in this country are similarly methodical, they will identify serious vulnerabilities in the security system for domestic flights.” The National Intelligence Estimate made no mention of Osama bin Laden.36

It was difficult to imagine that a full day hadn't yet passed since we boarded the airliner in New York. I paused. Medieval man believed that one was placed beyond the touch of time, and therefore aging, while attending Mass. What, I wondered, would he have made of those hours we left up in the sky? I would not change my watch until I gave the matter more thought.

by letting them return items long after the normal thirty-day grace period. Rental-car companies and hotels have learned to combat sticker shock by warning customers in advance of all the taxes and fees that will be added to the bill. But some businesses remain stubbornly oblivious to the peak-end rule. Why do so many shopping expeditions end with a long line at the checkout counter, and so many airline flights end with a half-hour wait at baggage claim? Why do so many online newspaper articles end with a correction informing the reader of some trivial mistake made in an earlier version? In the print era, running corrections was the only way to set the record straight once the paper had come off the presses, but today any error

crews, added to the unfolding chaos around Washington. It’s possible—perhaps even likely, given a study of the morning’s timeline—that reports of the Doomsday plane over the capital are what triggered concerns to evacuate the White House and activate COG procedures. NEACP’s takeoff just six minutes after American Airlines Flight 77 hit the Pentagon injected confusion

The closest most people have ever come to understanding what an investment banker does may have been on October 24, 1995, when they heard the outrageous special interest story of the day. The wire services released the story first. It was quickly picked up and parroted by almost every major media outlet in the country as a classic example of Wall Street excess. A fifty-eight-year-old frustrated managing director from Trust Company of the West, on an airplane trip from Buenos Aires to New York City, downed an excessive number of cocktails, got out of his seat in the first-class cabin of a United Airlines flight, dropped his pants, and took a crap on the service cart. There you have it. That’s what bankers do: consume, process, and disseminate.

On Thanksgiving Day, 2011, my pastor Peter Jonker preached a marvelous sermon on Psalm 65 with an introduction from the life of Seth MacFarlane, who had been on NPR’s Fresh Air program with Terry Gross. MacFarlane is a cartoonist and comedian. He’s the creator of the animated comedy show “The Family Guy,” which my pastor called “arguably the most cynical show on television.” Terry Gross asked MacFarlane about 9/11. It seems that on that day of national tragedy MacFarlane had been booked on American Airlines Flight 11, Boston to LA, but he had arrived late at Logan airport and missed it. As we know, hijackers flew Flight 11 into the North Tower of the World Trade Center. My preacher said, “MacFarlane should have been on that plane. He should have been dead at 29 years of age. But somehow, at the end of that terrible day, he found himself healthy and alive, still able to turn his face toward the sun.” Terry Gross asked the inevitable question: “After that narrow escape, do you think of the rest of your life as a gift?” “No,” said MacFarlane. “That experience didn’t change me at all. It made no difference in the way I live my life. It made no difference in the way I look at things. It was just a coincidence.” And my preacher commented that MacFarlane had created “a missile defense system” against the threat of incoming gratitude — which might have lodged in his soul and changed him forever. MacFarlane, “the Grinch who stole gratitude,” perfectly set up what Peter Jonker had to say to us about how it is right and proper for us to give thanks to God at all times and in all places, and especially when our life has been spared.

The single most important practice in Stoic philosophy is differentiating between what we can change and what we can’t. What we have influence over and what we do not. A flight is delayed because of weather—no amount of yelling at an airline representative will end a storm. No amount of wishing will make you taller or shorter or born in a different country. No matter how hard you try, you can’t make someone like you.

I was spitting mad, having just endured a four-hour flight, economy class, on American Airlines where I'd found myself seated between two gigantic specimens of humanity. One of them, a woman of Jabba the Hutt proportions, literally took up half my seat in addition to her own, leaving me balanced on one butt cheek, leaning forward and against the seat back in front of me. I couldn't sleep. I couldn't sit back. I couldn't do anything but fume silently. Neither she nor the flight attendants ever acknowledged my obvious distress. For the duration of the flight, I tried to lull myself into a state of calm by focusing on the in-flight telephone against which my face was mashed, imagining what would happen if I wrapped the cord around my neck, leaned forward with my full body weight, and ended my life. That thought was what got me through.

America experienced its first oil shock. Within days of the cutoff, oil prices rose from $2.90 to $11.65 a barrel; gasoline prices soared from 20 cents to $1.20 a gallon, an all-time high. Across America, fuel shortages forced factories to close early and airlines to cancel flights. Filling stations posted signs: 'Sorry, No Gas Today.' If a station did have gasoline, motorists lined up before sunrise to buy a few gallons; owners limited the amount sold to each customer. Motorists grew impatient. Fistfights broke out, and occasionally, gunfire. President Nixon called for America to end its dependence on foreign oil. 'Let us set as our national goal. . . that by the end of this decade we will have developed the potential to meet our own energy needs without depending on any foreign energy source,' he said. We have still not met this goal.

Stereotype threat, then, is one way our national history seeps into our daily lives. That history leaves us with stereotypes about groups in our society that can be used to judge us as individuals when we’re in situations where those stereotypes apply—in the seat next to a black person on an airplane or interacting with minority students, for example. The white person in that situation will not want to be seen in terms of the stereotype of whites as racially insensitive. And the black person, for his or her part, will not want to be seen in terms of the stereotypes about blacks as aggressive, or as too easily seeing prejudice, and so on. Fighting off these possible perceptions on a long airline flight—or more famously, perhaps, in a school cafeteria—could be more than either party wants to take on. They just want to have lunch or get to Cleveland. Avoidance becomes the simplest solution.

The single most important practice in Stoic philosophy is differentiating between what we can change and what we can’t. What we have influence over and what we do not. A flight is delayed because of weather—no amount of yelling at an airline representative will end a storm. No amount of wishing will make you taller or shorter or born in a different country. No matter how hard you try, you can’t make someone like you. And on top of that, time spent hurling yourself at these immovable objects is time not spent on the things we can change.

If both you and your plane are on time, the airport is merely a diffuse, short, miserable prelude to the intense, long, miserable plane trip. But what if there's five hours between your arrival and your connecting flight, or your plane is late arriving and you've missed your connection, or the connecting flight is late, or the staff of another airline are striking for a wage-benefit package and the government has not yet ordered out the National Guard to control this threat to international capitalism so your airline staff is trying to handle twice as many people as usual, or there are tornadoes or thunderstorms or blizzards or little important bits of the plane missing or any of the thousand other reasons (never under any circumstances the fault of the airlines, and rarely explained at the time) why those who go places on airplanes sit and sit and sit and sit in airports, not going anywhere? In this, probably its true aspect, the airport is not a prelude to travel, not a place of transition: it is a stop. A blockage. A constipation. The airport is where you can't go anywhere else. A nonplace in which time does not pass and there is no hope of any meaningful existence. A terminus: the end. The airport offers nothing to any human being except access to the interval between planes.

In reality, electrons move in “probability clouds.” So what do you tell a sixth grader? Do you talk about the motion of planets, which is easy to understand and nudges you closer to the truth? Or do you talk about “probability clouds,” which are impossible to understand but accurate? The choice may seem to be a difficult one: (1) accuracy first, at the expense of accessibility; or (2) accessibility first, at the expense of accuracy. But in many circumstances this is a false choice for one compelling reason: If a message can’t be used to make predictions or decisions, it is without value, no matter how accurate or comprehensive it is. Herb Kelleher could tell a flight attendant that her goal is to “maximize shareholder value.” In some sense, this statement is more accurate and complete than that the goal is to be “THE low-fare airline.” After all, the proverb “THE low-fare airline” is clearly incomplete—Southwest could offer lower fares by eliminating aircraft maintenance, or by asking passengers to share napkins. Clearly, there are additional values (customer comfort, safety ratings) that refine Southwest’s core value of economy. The problem with “maximize shareholder value,” despite its accuracy, is that it doesn’t help the flight attendant decide whether to serve chicken salad. An accurate but useless idea is still useless.

Forty years ago, Richard Branson, who ultimately founded Virgin Air, found himself in a similar situation in an airport in the Caribbean. They had just canceled his flight, the only flight that day. Instead of freaking out about how essential the flight was, how badly his day was ruined, how his entire career was now in jeopardy, the young Branson walked across the airport to the charter desk and inquired about the cost of chartering a flight out of Puerto Rico. Then he borrowed a portable blackboard and wrote, “Seats to Virgin Islands, $39.” He went back to his gate, sold enough seats to his fellow passengers to completely cover his costs, and made it home on time. Not to mention planting the seeds for the airline he’d start decades later. Sounds like the kind of person you’d like to hire

A typical Virgin airline employee is the sort of person who will joke with passengers and smile, not just nod their head and say: ‘Yes sir, no sir, three bags full sir.’ I shared a story about one occasion when we had a short delay before a Virgin flight and people had to queue up at the gate. One of the passengers jumped the queue and marched up to the desk. Our team member very politely asked him to get back into the queue. He turned on her and said: ‘Don’t you know who I am?’ So she picked up the intercom and announced: ‘I have a young man at gate 23, who seems to be lost – he doesn’t know who he is.’ The other passengers roared with laughter. ‘Fuck you!’ shouted the self-important man. She kept a straight face and replied: ‘I’m afraid you’re going to have to get in line for that too, sir!

The perils of aviation in the period are neatly encapsulated in the experience of Harold C. Brinsmead, the head of Australia’s Civil Aviation Department in the first days of commercial aviation. In 1931, Brinsmead was on a flight to London, partly for business and partly to demonstrate the safety and reliability of modern air passenger services, when his plane crashed on takeoff in Indonesia. No one was seriously hurt, but the plane was a write-off. Not wanting to wait for a replacement aircraft to be flown in, Brinsmead boarded a flight with the new Dutch airline, KLM. That flight crashed while taking off in Bangkok. On this occasion, five people were killed and Brinsmead suffered serious injuries from which he never recovered. He died two years later. Meanwhile, the surviving passengers carried on to London in a replacement plane. That plane crashed on the return trip. Daly

But one strand of conspiratorial thinking has proven quite eerie, and that is the extraordinary number of elevens associated with the attacks. There are eleven letters in ‘New York City’, ‘The Pentagon’, ‘George W. Bush’ and ‘Afghanistan’. New York was the eleventh state admitted to the union. American Airlines Flight 11 was the first plane to hit the Twin Towers, which incidentally looked like a giant 11, with 92 people aboard; 9 + 2 = 11. United Airlines Flight 175, which struck the South Tower, was carrying 65 people; 6 + 5 = 11. Meanwhile, 11 September is the 254th day of the year (2 + 5 + 4 = 11), with 111 days remaining. Even the popular rendering of the date – 9/11 – adds up to eleven (9 + 1 + 1), as well as resembling the US emergency number, 911. Coincidence? It gets weirder. On 11 March 2004, ten coordinated explosions on four packed commuter trains killed 191 people in Madrid. Numerologists were quick to point out that the date not only contained another eleven and added up to eleven (1 + 1 + 3 + 2 + 0 + 0 + 4 = 11), as did the number of victims (1 + 9 + 1 = 11), but also that it fell exactly 911 days after 9/11.

I heard a story about a critical, negative barber who never had a pleasant thing to say. A salesman came in for a haircut and mentioned that he was about to make a trip to Rome, Italy. “What airline are you taking and at what hotel will you be staying?” asked the barber. When the salesman told him, the barber criticized the airline for being undependable and the hotel for having horrible service. “You’d be better off to stay home,” he advised. “But I expect to close a big deal. Then I’m going to see the Pope,” said the salesman. “You’ll be disappointed trying to do business in Italy,” said the barber, “and don’t count on seeing the Pope. He only grants audiences to very important people.” Two months later the salesman returned to the barber shop. “And how was your trip?” asked the barber. “Wonderful!” replied the salesman. “The flight was perfect, the service at the hotel was excellent; I made a big sale, and I got to see the Pope.” “You got to see the Pope? What happened?” The salesman replied, “I bent down and kissed his ring.” “No kidding! What did he say?” “Well, he placed his hand on my head and then he said to me, ‘My son, where did you ever get such a lousy haircut?’” There’s

Apply humor. Lightening up lends perspective to any situation. The following story, sent to me on the Internet, provides a good example of humor diffusing a tense situation: An irate crowd of air travelers stood in a long line at a United Airlines ticket counter after their flight had been canceled, when an angry man walked to the front of the line, threw his ticket on the counter, and yelled, “I want a first-class seat on the next flight out, now!” The harried ticket agent, brushing back a lock of hair, replied, “I'll be glad to help you, sir, as soon as I take care of the people in line.” “You want me to wait in line?“ he yelled even louder. “Do you know who I am?“ The ticket agent hesitated only a moment before picking up the microphone, turning up the PA system, and announcing to the waiting area, “Ladies and gentlemen, there is a man at gate seventeen who does not know who he is. If anyone can help him find his identity—” “Screw you, lady!” the man yelled, storming off. In a parting shot she added, “Sir, I'm afraid you'll have to wait in line for that, too.” Her humor didn't help improve his emotions, but it helped hers. And the previously irate people waiting in the line were now smiling or laughing. No one else complained.

The mythical ‘butterfly effect’ does exist, but we don’t spend enough time butterfly hunting. Here are some recent butterfly effect discoveries, from my own experience: A website adds a single extra option to its checkout procedure – and increases sales by $300m per year. An airline changes the way in which flights are presented – and sells £8m more of premium seating per year. A software company makes a seemingly inconsequential change to call-centre procedure – and retains business worth several million pounds. A publisher adds four trivial words to a call-centre script – and doubles the rate of conversion to sales. A fast-food outlet increases sales of a product by putting the price . . . up. All these disproportionate successes were, to an economist, entirely illogical. All of them worked. And all of them, apart from the first, were produced by a division of my advertising agency, Ogilvy, which I founded to look for counter-intuitive solutions to problems. We discovered that problems almost always have a plethora of seemingly irrational solutions waiting to be discovered, but that nobody is looking for them; everyone is too preoccupied with logic to look anywhere else. We also found, rather annoyingly, that the success of this approach did not always guarantee repeat business; it is difficult for a company, or indeed a government, to request a budget for the pursuit of such magical solutions, because a business case has to look logical.

Delta Airlines, you might have noticed, does not run negative TV ads about USAir. It does not show pictures of the crash of USAir Flight 427, with a voice-over saying: “USAir, airline of death. Going to Pittsburgh? Fly Delta instead.” And McDonald’s, you might also have noticed, does not run ads reminding viewers that Jack in the Box hamburgers once killed two customers. Why? Because Delta and McDonald’s know that if the airline and fast-food industries put on that kind of advertising, America would soon be riding trains and eating box-lunch tuna sandwiches. Yet every two years the American politics industry fills the airwaves with the most virulent, scurrilous, wall-to-wall character assassination of nearly every political practitioner in the country—and then declares itself puzzled that America has lost trust in its politicians.

Frequently the CIA was blamed, and perhaps justifiably so, for what partisan individuals did as part of the anti-Castro movement. The bombing of Cuban Airlines Flight 455 is certainly an example of this. On October 6, 1976, a Cuban DC-8-40 was brought down by two bombs made using C-4 military-type explosives with a preset timer. The flight was just leaving Barbados for Jamaica. All 73 passengers, which included 24 members of the Cuban fencing team, plus the 5 crew members on the aircraft, were killed.

The David Dao incident is a classic example of how a poor articulation of company values can weaken the culture. The employees on the ground believed they needed to bump passengers from the flight so that United could get another flight crew to their plane (i.e., “flying right”) and that meeting metrics such as on-time departures and flight cancellations was more important than treating customers with “respect and dignity” (which most of us would agree does not include breaking their noses and knocking out their teeth). In contrast, Southwest Airlines is not only clear about its company values but makes them the emphasis of hiring and management. The mentality isn’t: “We’ll know it when we see it.” Instead, it is: “Does this person already live the way we do?” The company uses behavioral interview questions to determine whether candidates are a cultural fit. For example, to determine someone’s ability to be a selfless team player, they might ask her to describe a time when she went above and beyond to help a coworker succeed. The airline acknowledges that certain positions call for specific skill sets. As Southwest puts it, “We’re not going to hire a pilot who has a great attitude but can’t fly a plane!” But, when it comes down to two equally qualified candidates, the one who lives Southwest’s values receives the offer. And, even when Southwest finds a qualified candidate who doesn’t have the right values, it will keep looking until it finds someone who does—no matter how long the job has gone unfilled.

Culture is critical because it influences how people act in the absence of specific directives and rules, or when those rules reach their breaking point. In a notorious example from 2017, acting at the request of United Airlines, Chicago Department of Aviation employees forcibly dragged passenger David Dao off an overbooked flight, breaking his nose, knocking out two of his teeth, and giving him a significant concussion in the process. The next morning, United CEO Oscar Munoz sent a rather perplexing e-mail to United Airlines employees.

Ditch the baggage If you stay focused on the past, then you’ll get stuck where you are. That’s the reason some people don’t have any joy. They’ve lost their enthusiasm. They’re dragging around all this baggage from the past. Someone offended them last week, and they’ve got that stuffed in their resentment bags. They lost their tempers or said some things they shouldn’t have. Now, they’ve put those mistakes in their bags of guilt and condemnation. Ten years ago their loved one died and they still don’t understand why; their hurt and pain is packed in their disappointment bag. Growing up they weren’t treated right--there’s another suitcase full of bitterness. They’ve got their regret bags, containing all the things they wish they’d done differently. Maybe there is another bag with their divorce in it, and they are still mad at their former spouse, so they’ve been carrying resentment around for years. If they went to take an airline flight, they couldn’t afford it. They’ve got twenty-seven bags to drag around with them everywhere they go. Life is too short to live that way. learn to travel light. Every morning when you get up, forgive those who hurt you. Forgive your spouse for what was said. Forgive your boss for being rude. Forgive yourself for mistakes you’ve made. At the start of the day, let go of the setbacks and the disappointments from yesterday. Start every morning afresh and anew. God did not create you to carry around all that baggage. You may have been holding on to it for years. It’s not going to change until you do something about it. Put your foot down and say, “That’s it. I’m not living in regrets. I’m not staying focused on my disappointments. I’m not dwelling on relationships that didn’t work out, or on those who hurt me, or how unfairly I was treated. I’m letting go of the past and moving forward with my life.

They record thoughts and overheard conversations, as well as maps of their personal paths, phone numbers for hotels, restaurant recommendations, airline flight numbers. Eventually,

After January 1, 1959, the Castro Revolution changed the way business was done in Cuba. Abruptly, supplies for Cubana were no longer available, most routes were altered or suspended, and many of the pilots deserted their jobs or were exiled. In May of 1960, the new Castro administration merged all of the existing Cuban airlines and nationalized them under a drastically restructured Cubana management. At the time, many of Cubana’s experienced personnel took advantage of their foreign connections, and left for employment with other airlines. During the Bay of Pigs Invasion in April of 1961, two of the remaining Cubana DC-3’s were destroyed in the selective bombing of Cuba’s airports. Actually the only civil aviation airport that was proven to be bombed was the Antonio Maceo Airport in Santiago de Cuba. During the following years, the number of hijackings increased and some aircraft were abandoned at American airports, as the flight crews sought asylum in the United States. This corporate instability, as well as political unrest, resulted in a drastic reduction of passengers willing to fly with Cubana. Of course, this resulted in a severe reduction in revenue, making the airline less competitive. The Castro régime reacted by blaming the CIA for many of Cubana’s problems. However, slowly, except to the United States, most of the scheduled flights were restored. Not being able to replace their aging fleet with American manufactured aircraft, they turned to the Soviet Union. Currently Cubana’s fleet includes Ukrainian designed and built Antonov An-148’s and An-158’s. The Cubana fleet also has Soviet designed and built Illyushin II-96’s and Tupolev TU-204’s built in Kazan, Russia. Despite daunting difficulties, primarily due to the United States’ imposed embargo and the lack of sufficient assistance from Canada, efforts to expand and improve operations during the 1990’s proved successful. “AeroCaribbean” originally named “Empresa Aero” was established in 1982 to serve as Cuba’s domestic airline. It also supported Cubana’s operations and undertook its maintenance. Today Cubana’s scheduled service includes many Caribbean, European, South and Central American destinations. In North America, the airline flies to Mexico and Canada. With Cuban tourism increasing, Cubana has positioned itself to be relatively competitive. However much depends on Cuba’s future relations with the United States. The embargo imposed in February of 1962 continues and is the longest on record. However, Cubana has continued to expand, helping to make Cuba one of the most important tourist destinations in Latin America. A little known fact is that although Cubana, as expected, is wholly owned by the Cuban government, the other Cuban airlines are technically not. Instead, they are held, operated and maintained by the Cuban military, having been created by Raúl Castro during his tenure as the Minister of the Revolutionary Armed Forces.

Between 1931 and 1946, Pan American Airways had 28 flying boats known as “Clippers,” These four radial engine aircraft were S-40’s and 42’s built in 1934, later replaced by Boeing 314 Clippers, that became the familiar symbol of the company. Following the war, Pan American Airways flew land based airliners such as the Boeing 377 Stratocruiser, developed from the C-97, Stratofreighter, and a military derivative of the B-29 Superfortress, used as a troop transport, and the DC-4 series, converted from the blueprints of the C-54 Skymaster. Both of these airliners were originally developed for the United States Army Air Corps, during World War II. On January 1950 Pan American Airways Corporation adopted the name it had been unofficially called since 1943, and formally became “Pan American World Airways, Inc.” That September Pan American bought out American Airlines’ overseas division and simultaneously placed an order for 45 DC-6Bs, replacing their DC-4’s. Throughout Pan-American was known simply as Pan-Am. The Douglas DC-6 is a four engine “Double Wasp” radial piston-powered airliner manufactured for long flights. It was built by the Douglas Aircraft Company from 1946 until 1958. More than 700 were built between those years and some are still flying today. The rugged, reliable DC-6B, was regarded as the ultimate piston-engine airliner, from the perspective of having excellent handling qualities and relatively economical operations.

After a time I saw what I believed, at the time, to be a radio relay station located out on a desolate sand spit near Villa Bens. It was only later that I found out that it was Castelo de Tarfaya, a small fortification on the North African coast. Tarfaya was occupied by the British in 1882, when they established a trading post, called Casa del Mar. It is now considered the Southern part of Morocco. In the early ‘20s, the French pioneering aviation company, Aéropostale, built a landing strip in this desert, for its mail delivery service. By 1925 their route was extended to Dakar, where the mail was transferred onto steam ships bound for Brazil. A monument now stands in Tarfaya, to honor the air carrier and its pilots as well as the French aviator and author Antoine Marie Jean-Baptiste Roger, comte de Saint-Exupéry better known as Antoine de Saint-Exupéry. As a newly acclaimed author in the literary world. “Night Flight,” or “Vol de nuit,” was the first of Saint-Exupéry’s literary works and won him the prix Femina, a French literary prize created in 1904. The novel was based on his experiences as an early mail pilot and the director of the “Aeroposta Argentina airline,” in South America. Antoine is also known for his narrative “The Little Prince” and his aviation writings, including the lyrical 1939 “Wind, Sand and Stars” which is Saint-Exupéry’s 1939, memoir of his experiences as a postal pilot. It tells how on the week following Christmas in 1935, he and his mechanic amazingly survived a crash in the Sahara desert. The two men suffered dehydration in the extreme desert heat before a local Bedouin, riding his camel, discovered them “just in the nick of time,” to save their lives. His biographies divulge numerous affairs, most notably with the Frenchwoman Hélène de Vogüé, known as “Nelly” and referred to as “Madame de B.

Passengers who require additional assistance may notify the airlines at the time when they are making their reservations. The reservation staff or the travel agent then inputs a special code known as Special Service Requests (SSR)

Now, if you’ll indulge me for a minute, I want you to think about the process of boarding a commercial airplane. You wait until your group is called. You step onto an airplane that will rush down the runway and lift you into the air, traveling five hundred miles an hour at thirty thousand feet, for however long it takes to get where you’re going. You greet the flight attendants, make your way to your seat and buckle in for the ride. Usually before the flight departs, you hear from the people in the cockpit, whose job it is to deliver you safely to your destination. In most cases, you don’t see their faces until you’re disembarking, when you finally see the pilots standing at the head of the aisle to thank you for flying with their airline. You’ve just put your life in the hands of two people you’ll probably never see again without having seen their faces beforehand or knowing a thing about their credentials. Many of us have probably flown with a commercial pilot on his or her first day at the controls, yet it never occurs to us to question whether they should be there.

What are we talking about in 2001? A Tuesday morning with a crystalline sky. American Airlines Flight 11 from Boston to Los Angeles crashes into the North Tower of the World Trade Center at 8:46 a.m. United Airlines Flight 175, also from Boston to Los Angeles, crashes into the South Tower at 9:03. American Airlines Flight 77 from Washington Dulles to Los Angeles hits the Pentagon at 9:37 a.m. And at 10:03 a.m., United Flight 93 from Newark to San Francisco crashes in a field near Shanksville, Pennsylvania. There are 2,996 fatalities. The country is stunned and grief-stricken. We have been attacked on our own soil for the first time since the Japanese bombed Pearl Harbor in December 1941. A man in a navy-blue summer-weight suit launches himself from a 103rd-floor window. An El Salvadoran line chef running late for his prep shift at Windows on the World watches the sky turn to fire and the top of the building—six floors beneath the kitchen where he works—explode. Cantor Fitzgerald. President Bush in a bunker. The pregnant widow of a brave man who says, “Let’s roll.” The plane that went down in Pennsylvania was headed for the Capitol Building. The world says, America was attacked. America says, New York was attacked. New York says, Downtown was attacked. There’s a televised benefit concert, America: A Tribute to Heroes. The Goo Goo Dolls and Limp Bizkit sing “Wish You Were Here.” Voicemail messages from the dead. First responders running up the stairs while civilians run down. Flyers plastered across Manhattan: MISSING. The date—chosen by the terrorists because of the bluebird weather—has an eerie significance: 9/11. Though we will all come to call it Nine Eleven

Mr. Hardy had already booked two seats on a one-thirty airline flight. The boys drove to the airport, left their convertible in the parking lot, and were soon boarding a sleek jet. An hour later it landed at the Philadelphia airfield. Frank and Joe caught a taxi to the modernistic plant of the Noltan Medical Company. Mr. Noltan, a burly man in a tweed suit, greeted them with a firm handshake.

We do not see fire; we rarely see coal or oil. We’re frequent flyers but we have no idea about the size of the bonfire that could be ignited with 20 tons of jet fuel. We buy our airline tickets online but we never have to check in the oil barrels that will carry us out into the world. Take the time I went to a two-day poetry festival in Lithuania, a journey of around 1,750 miles, the same distance as Chicago to Los Angeles. A barrel of oil holds about 42 gallons, so a single airline passenger burns through about three-quarters of a barrel on such a flight: up to one gallon every 60 miles.

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They had provided insights for the article in the President’s Daily Brief received by George W. Bush on August 6, 2001, headlined BIN LADIN DETERMINED TO STRIKE IN US. “It’s Bin Laden,” Blee insisted to his colleagues. They were still arguing among themselves at 9:03 a.m. when United Airlines Flight 175 struck the World Trade Center’s South Tower.6

Smith, 55, described sitting in the aisle seat in row 26 on the Alaska Airlines 5 p.m. flight out of Washington Reagan National Airport to Seattle on the day after the insurrection at the Capitol. He was surrounded by what looked like nearly 100 MAGA hat–wearing Trump supporters.

One senior airline executive told me that their internal data showed that after their flight personnel started to wear masks, the incidence of coronavirus infections among staff fell sharply.

A month later Dr. Cartwright sends me a note of congratulations. He has been able to make an arrangement with Merck, the pharmaceutical giant, for access to the immunotherapy drug here at Duke, and the news fills me with a bright hope. No more 3:45 a.m. wakeups. No more hours on the phone with airline companies, trying to fix a haywire flight--- or relying on donations to afford the flights in the first place. A painful chapter of my life will finally close.

An airline gate agent confronted me and told me that I had to delete my video recordings I had made in the gate area or I would not be allowed to board the flight. I opted to keep my video recordings and they canceled my airline ticket. The videos I made became popular on social media and the advertising revenue more than paid for my replacement airline ticket on a much nicer airline!

Bumping airplane passengers off flights for silly reasons is how some airlines boost their profits!

You are most likely to get bumped from a flight on a budget airline. It may take them days or weeks to reschedule you on a replacement flight, due to their low volume of generally oversold flights on your route.

Airlines ‘Bumping’ passengers off overbooked flights is also known as ‘Denied Boarding’.

There is a fraud going on in the airlines regarding bumping passengers from their flights. A passenger that is bumped from their flight is entitled to compensation. If the airline documents that bumping as a ‘No Show’, the passenger is not entitled to compensation. Incorrectly recording passengers as ‘No Show’ saves the airline money and keeps its bumping numbers artificially low.

Improving numbers by lowering standards. One way of improving metric scores is by lowering the criteria for scoring. Thus, for example, graduation rates of high schools and colleges can be increased by lowering the standards for passing. Or airlines improve their on-time performance by increasing the scheduled flying time of their flights.

According to company legend, here’s how Southwest Airlines was born. Back in the late 1960s, “a couple of guys said, ‘Here’s an idea. Why don’t we start an airline that charges just a few bucks and has lots of flights every day instead of what the other guys are doing—charging a lot of bucks and having just a few flights each day?

When flying budget airlines you should be prepared to lose money, be potentially stranded at an airport, your checked bags may go missing and you may have to buy a replacement flight from a larger carrier that is more expensive!

when Malaysia Airlines Flight 370 went missing in March 2014, the media’s thinking was somewhat less grounded in plausibility. CNN’s Don Lemon asked whether a black hole could have been responsible.

Customer service tends to be bad on budget airlines.

It was Christmas Eve in 1971 and more than anything in the world, 17-year-old Juliane Köpcke was looking forward to seeing her father. She was travelling with her mother Maria, an ornithologist. The flight in the Lockheed Electra turboprop would take less than an hour. It would leave Lima and cross the huge wilderness of the Reserva Comunal El Sira before touching down in Pucallpa in the Amazonian rainforest where her parents ran a research station in the jungle studying wildlife. The airline, LANSA, didn’t have the best safety reputation: it had recently lost two aircraft in crashes. The weather forecast was not good. But the family desperately wanted to be together for Christmas, so they stepped on board. For the first twenty-five minutes everything was fine. Then the plane flew into heavy clouds and started shaking. Juliane’s mother was very nervous.

The conclusion I draw from the writings in this anthology, then, is finally this. That the overwhelming majority of attempts to supplant the postmodern consist in large measure of attaching a new prefix to the word 'modern' strikes me as a clear indication that we are not yet done with our modernity; and that such a number of new prefixes are being mooted (such as 're-' and 'dis-'; 'alter-' and 'auto-'; 'hyper-' and "meta-'; 'ana-' and 'digi-'; you might also have come across 'geo-' and 'neo-', too? suggests to me that there is a broadening variety of ways in which we experience or negotiate our modernity - or, alternatively, a broadening awareness that there is, and probably always has been, a variety of modernities. It was always simplistic to assume that for some reason they all came to an end suddenly, whether that was in May 1968, or when the Pruitt-Igoe housing project was dynamited, or at any other time. By the same token, it is no more sensible to assume that some new modernity was born when the Berlin Wall fell, or when American Airlines flight 1 crashed into the North Tower of the World Trade Center on September 11, 2001, or at some other arbitrarily selected moment of historical significance. Instead, ti might be worth suggesting that - with a nod to Bruno Latour - we have never been postmodern. Hence, I predict that debating the end of postmodernity will ultimately prove futile, but no more and no less futile than debating its origins and its birth. What the newly prefixed modernisms to be found in this anthology suggest to my mind is that what supplants postmodernity is a realization that we never left modernity behind in the first place, and that the discourses seeking to formulate or describe the late twentieth century as an era that was somehow (though there was never much clarity as to h o w 'post-'modernity amount to little more than half a century of groping down a blind alley.

Or the joke about the Israeli rowing team: one man rows while the others stand up in the boat yelling. Or the joke about the man who is flying on El Al, the Israeli airline, and is asked by the flight attendant if he wants dinner. He asks, “What are my choices?” The flight attendant says, “Yes or no.

It emerged that Douglas engineers had known the design was vulnerable to a catastrophic failure, and indeed, two years earlier, a near disaster had ensued on a flight over Windsor, Ontario, which also lost a cargo door. The pilot had been able to land the plane in that case. Instead of fixing the issue immediately, McDonnell Douglas had convinced the FAA to let it add a support plate over time to the doors—a “gentlemen’s agreement” revealed in the congressional hearings. Records at Douglas showed that the support plate had been added to the Turkish Airlines plane, when it had not. Three company inspectors had signed off on the nonexistent fix.

purchase of the long-distance ticket would contribute to the airline’s decision about how many future flights it should run on this route. Unless bus routes are entirely insensitive to passenger demand – which is, one must admit, a possibility – then the same argument applies to

The more you ask, the more you get, but it takes practice to get good at it. success is a numbers game. As the Buddhist sages observed, “Every arrow that hits the bull’s eye is the result of one hundred misses.” Flex your “asking muscles” by asking for a better table at your favorite restaurant, for a free second scoop at your local ice cream shop or for a complimentary upgrade on your next airline flight. you might be surprised at the abundance that will flow into your life when you just ask sincerely for the things you want.